Reliance Communications Complaints & Reviews

My balance deducted by 60 rs.without any reason...many times i called to customer care but they does not help me..my mob. no. is [protected]...check it and refund my balance as soon as possible

I am not receiving signals on my reliance mobile network since last 7 days due to poor quality of signals .My mob No. is [protected] at Kunal Icon, Pimple Saudagar Pune
Priya Tiwari

I have purchased Reliance data card on Saturday (07/01/2012) through www.connectIndia.in online website. Also I have paid full amount from my credit card. Still the connection has not been activated. And I have not got any response from Connectindia. When I was called the person from connectindia who contacted me during proposal of purchase, (Ranvijay Singh - [protected]) his contact number was switch off and Reliance person (Mr. Edwin - [protected]) is not picking up my call.

Ranvijay Singh from Connectindia online is the person who confirmed the connection has been activated within one day. However the commitment is failed.

My suggestion is please don’t go with web portal for purchase anything. Once you did the purchase, you have to call and request for all further proceedings. But Before purchase, they use to give call frequently and push purchase their product.

I am one netconnect+ user having datacard id [protected].My contact no is [protected].They have one my service portal where I can check bill and other account related information.There my name is coming wrong and when it comes to billing my name is coming wrong.I created three service request in that portal and both of them were closed by them without resolving the issue and not even infoming me.[protected],15070512 these are the two of them which were forcefully closed.
I called up customer care and they are expecting me to walk up at reliance outlet.If I have to do this then what is the idea of making online portal and customer care!!They are claiming that for name change I need to submit document.But point is I already submitted document while taking the connection.It's their folks who made wrong entry in database!!I am not asking for a name change.I am telling tO update same name whichever is there in the document against my connection.There should be a scanned copy against each subscriber.They are saying that they don't have this document now.This leads to a different meaning.Where is my document then?Are you misusing it.I need answer for this .If I don't get then I shall take this as document abuse case and take this forward to higher level.

I Had Bought Reliance Net connect plus Data Card on 24 November 2011.It Is A High Speed Data Card with 3.1 Mbps Downloading Speed and 1.8 Mbps Uploading Speed. I was told by Reliance web world Executive while Buying the data card that. Its average downloading speed will be 400- 500 kbps But i have Never got speed more then 60 kbps. Its Really Horrible Thing ever Happened to me.. I Register a Complaint on Reliance Customer Care (Service Request ID[protected] .They Told Me that. there is Server Problem in my area and will resolve till 31 December 2011. But Its Not Done till today. Now They are Saying That everything is fine in there records. And their must be problem in your system. I told Them i have used in many laptop and in many location in my place but getting the same result. Its more then 40 days I am Having The Problem.

Please Solve My Problem. My data card number is [protected] (Sanjeev)

Dear sir,


I lost my mobile no. [protected] on Sep 15 2010 and I gave request to reliance outlet to block my SIM. I got the confirmation from the customer care the SIM was blocked on Sep 15 2010 at 8:03 pm. But when I called recently the customer care, they are not able to tell me about the date the sim was blocked on Sep 15 2010.

Can you please help me get the last call and last amount recharged on my mobile no.

I use a Reliance Netconnect broadband+ internet stick, for which I pay a monthly bill. However every month I also get calls from Reliance asking me to pay a "PHONE BILL" for a number I do not have. I have never seen/ used/ applied for/ owned any reliance sim card. I am a Vodafone user, and Reliance employees call me on my vodafone number every month asking me to pay a reliance phone bill. Every month I explain to them that they are mistaken and I DO NOT OWN OR USE ANY RELIANCE PHONE.

On 7th of January 2012, a reliance employee came over to my residence and asked my family to pay up for my pending phone bills. I was out of the country and my family was unaware of this con-game reliance is playing. They asked him to return at a later date when I am in town. He refused to leave without the money, and after spinning long yarns he coerced my brother into coughing up the money, for which he also gave a receipt attached here. However as mentioned earlier, I HAVE NEVER OWNED A RELIANCE SIM-CARD/ PHONE IN MY LIFE.

Respected sir,
I Mr. Chetan Sharma my no. is [protected].
Sir, I have ported this no from Reliance CDMA to Reliance GSM before 7 month and Regularly I am paying monthly bill too.
But from last 1 month my outgoing is barred. I met Reliance web world store for solution at Hadapsar , Pune .
They suggest me to re-submit the documents.
Sir, As per that I have submitted my documents before 22 days. And visited Hadapsar reliance web world shop 5 to 6 times but
my problem is not solved.
Please suggest sir What to do??? And please start my outgoing.
Thanking you sir.
-
Your faithfully customer,
Mr. Chetan Sharma
Pune (Maharashtra)
Mob no - [protected]
Mob no - [protected]

caller tunes disturbing us conatct no-[protected]. every time pls take action . while complaing many times.

Dear Sir/Madam,

I had been using Reliance services for years and had been considering to continue with the same too, but for last some of the time the the experience i had with Reliance was a blow to my determination.

I am writing this as in reason to get refund of Rs.26.00 which have been cut inappropriately from my account(mob number:[protected]) for the sms pack(sms1p) that was charged incorrectly .

The scenario is as such, that on the evening of 6th Jan 2012 i recharged my account with an amount of Rs.100, and before recharging and after recharging i had tried to send sms for deactivation of my earlier sms pack that was (sms1p) but both the time message came with an error that was currently going on in your system. So i as an student of DSS(Decision support system) and AI(Artificial intelligence) i send a message to 53739 asking for activation of sms pack of Rs.56 (on the evening of 6th dec around 30minutes after recharging my amount with Rs.100), i got a message showing that recharge was successful and my sms pack has been activated.
So now i am sure that according to policies no two sms pack can co-exist at the same time, but this was the problem with your dumb automated system that recharged my account again for an amount of Rs 26.00 saying that my smspack(sms1p) has been activated again and i received the message at 6:19:03am on 8th Jan 2012, which of-course was much after i have already activated sms pack of Rs.56 (mob number:[protected]).

I am sure concrete action will be taken and Reliance will not fool around a customer for Rs.26.

I am sure i need not to go for further steps to get my problem resolved, and we can have a relation of years.

Thanking you in anticipation

Hi Team,

I am using Reliance post paid mobile connection (mobile no. [protected]) since past 8 years and recently I had applied for MNP request on 25th December 2011 to change my network from Reliance CDMA to Reliance GSM.
The porting request code number is RM572192.
The necessary documents were submitted from my end on 25th December along with clearing all my pending dues and the request was raised online on Reliance system on the same day itself.
Ideally it should take around 7 working days for this request to be completed, however now around 15 days have passed and still the request is pending and in the system, it is showing that the status of request is still pending.
And now the staff of Reliance webworld express outlet (Dahisar outlet) from where this request was initiated in the system are not giving proper explanation for the reason for delay, instead they are appearing to me in a rude manner, which is not expected.

I would appreciate your immediate attention into this matter.

Regards,
Rajendra

Dear Sir/Madam,

my name is azhar I am regular customer of reliance India mobile.my number is [protected] and preceding two weak because of reliance India mobile i am in problem, on 01/01/2012 I have submitted my complaint Regarding Wrong Deduction but reliance India mobile company is not working on my complaint. and Now My Problem Is That. My SMS Pack Deactivated By The RIM Before Some Time I Talk With Mr Ashok From RIM And He Said Me that on Your Number Two SMS Pack Activated That's Why Your Balance Deducted By The RIM So Now You Deactivate Your Old SMS Pack Then Your Balance Will Not Be Deducted But When I Deactivated My Old SMS Plane Then The Reliance India Mobile Company Deactivated My Both SMS Plane( NEW AND OLD) So Please Do Some Thing Regarding My Complaint Now I Want To Reactivated My New SMS plane Please Do something Regarding my That Complaint, I Am Waiting Your Response Regarding My Complaint.....

My name is pramod kanodia and my landline number is:[protected].
> I am having a combo broadband plan with my landline. The broadband id is
>[protected]. My running plan is WFL231GJ for landline and broadband combo is WICMC50.
> Today i received my monthly bill[protected] and i found that my broadband
> plan is changed on 17/12/2011.
> But i have not made any request for plan change.
> Now automatically my plan is changed to WICMA99CB.
i am extra charged with Rs. 120/- which i want to waive off.

Sir my Reliance GSM No is [protected],reliance company is automatic activated BIG Fat services on my this no,and he is deduct 5 rupees/day,so many times i have complain & company customer care is given complain no[protected] but not yet resolved in 1 month,again 5 times i was connect by reliance customer care on date by chandra 05/01/2012 but he is also not resolved my problem,& when i recharge my no then he is suddenly cut the my balance and also company customer care is told me ,or company is definetly return your cutted balance but not do this up to, i am in trouble,please resolve my problem.

One Representative named Mr. G. Praveen Yadav from Mahadevi Enterprises visited my house on 17th Dec 2011 and marketed about the Reliance net connect+. He collected a cheque for Rs. 1399/- drawn from SBI, Chandrayanagutta branch and numbered 838495 drawn in the name of “Mahadevi Enterprises”. This cheque was encashed on 24th Dec 2011. But till today, I have neither received the reliance netconnect dongle nor the money. There is no response from the representative Mr. G. Praveen Yadav whose mobile no is [protected]. This is highly frustrating. Please take the necessary steps in this regards and ensure that I will receive back my reliance netconnect dongle or money. My CAF NO is [protected].
Sankar

I have 2 prepaid mobile connections from Reliance CDMA. Every now and then some scheme gets activated on my numbers and balance gets deducted, even though I had never opted for the schemes.

And when I call the customer care, they say that the scheme gets activated based on some logic which they can't disclose to me. The representatives are very rude and don't even inform you why the balance was deducted. Moreover the same thing happens again and even after assurance that they won't deduct my balance in future.

I am feed up of calling the customer care every time for such unwanted schemes getting activated.
My email id is [protected]@gmail.com

N.B. The same letter has been given to web world and email to Reliance Customer Care support Id: [protected]@relianceada.com.


To,

The Manager

Reliance Communication Ltd



Sub : Credit not received for payment of Rs.839/- debited

by our Bank on 09/11/2011



Ref : Relationship No.[protected] for Reliance Hello No. [protected]



Dear Sir,

I have to inform you that I have made payment of Rs.839/- (Eight Hundred Thirty Nine) favouring RCIL A/C RIS [protected] vide Cheque No.183771 dated 15/10/2011, drawn on Central Bank of India, Mumbai Main Office.



The above cheque has been debited in my Bank A/C on 09/11/2011 xerox of Bank statement is enclosed.



Here I have to inform you that by mistake I have written my relationship No.as 20788610 instead of [protected] on cheque No.183771



You are requested to look in to the matter and credit my account with Rs.839 & inform us about the same



Looking forward to a positive response from you.





Thanks & Regards


Sanjay Makharia


Encl: Bank Statement As Above

This is Kuviarasu. My data card number is: [protected]


I am writing this email as I am so much frustrated with the outstanding service provided by Reliance Customer care and Reliance Web world outlets in Bangalore (especially Marathahalli and Indra Nagar offices).



This complaint is regarding my Reliance broadband connection. On 28th December, 2011, I placed a request for migrating from Post paid broadband plan to Pre paid broadband plan. I submitted all the required documents including my address proof in Reliance Web world office located in Coimbatore R.S Puram. The SPOC in that office told me that migration will happen in 5 days duration. Also I paid Rs.1946 as the bill amount till Jan 5th, 2012. However, the saddest part started on 30th December, 2011 night, my broadband got disconnected.


Meanwhile, I moved to Bangalore . Now I am not able to use my data card from past 6 days. I contacted Marathahalli and Indra Nagar (Bangalore) Reliance web world offices to get this fixed. They asked me to contact Reliance Customer care. When I spoke with Customer Care executive they are redirecting me back to Reliance Outlets. Nobody is responding properly for my queries and they are not ready to take the ownership of the issue. Every single person is trying to escape from the problem and they don’t have the intention to fix the customer problem. I am bounced like a football between Reliance Web world office and Customer Care but ultimately my issue is not yet fixed.

Could someone take the ownership and help me in getting back my net connection.


I am not able to refrain myself from saying this that BSNL customer service is much better than Reliance Customer service...

Copy to: [protected]@relianceada.com, netconnect.[protected]@relianceada.com

Regards
Kuvi Arasu
[protected]

Hi,

i have purchased reliance netconnect+ approximately a month ago.they had promised that the speed is gonna be more than 1.4 mbps.they said that upto 5 GB the speed will be upto 3.1MBPS.though it has never reached more than 1 mbps yet now.the speed has been consistently between 16kbps to 70 kbps.i have spoken to many people in reliance and they have given nothing but emotional statements and promises which have never been met.whenever i speak to the customer care they have system update,technical issue.some of them have even said that the technical issue has been for over a month.a representative said few days ago that she is sending an engineer at my home,however i have still been waiting for one.they don't have any complaint department,don't have any manager on the floor.sometimes they say that i need to speak to the one i bought it from.when i speak to them they say that you need to speak to the customer service.this is absolutely ridiculous.i have paid them 2500 for absolutely nothing.i am a student and without Internet my life is uneasy.they made thousand promises in the beginning and have been making so far.but i have got absolutely nothing.i don't know how many times i have phoned them because of this.my phone bill of this month is doubled in comparision to my regular bill.i think i have made one of the worst decision and biggest mistake.they activated it 4 days late in the first place.i mean i am disgusted.i am loosing precious things of my life.they don't wanna refund my money even.i don't know what to do.please help?

Sir,
I have a Reliance Smart prepaid connection bearing no-[protected], the company give a recharge of 195 with the facility of 500mints R-R, 500mints local, & 500mints R-R night pack (11pm to 6am). but today 04/01.2012 i make a call to Reliance no-[protected] at 11pm for 49 mints but they deduct the mints from my general 500mints not from the night pack. the Reliance co. has misleads the common people of India by giving wrong information and cut balance with out reasons. i have a hardly request you that you took necessary steps in this matter and serve your country and Nation.

Thanks And Regards
Muktaul Ahmed
Goalpara, Assam-783101
+[protected]