[Resolved]  Reliance Digital — Very very bad service

Very poor service from reliance digital

I have perched a Godrej refrigerator and the product is still in extended warranty. I have called number times to local reliance digital... but unfortunately didn't get expected customer service for my issue. Finally raised a complaint in http://www.reliancedigital.in/contactus.html >> Feedback & Ratings.I am surprise, there is no escalation matrix/contact in reliancedigital.in portal.

Not Delivering the product (Sony 32inches led) as per the commitment - Still not delivered yet

Reliance Digital Stores - Not Delivering the product (Sony 32inches led) as per the commitment - Still not delivered yet

I had a purchased a New Sony Bravia KDL-32W700B from Reliance Digital Stores at Vikrampuri, Secunderabad (through Bajaj finance) on 27th July, 2014. But, the product is not delivered yet (even more than 72 hours). I have tried to contact customer care and store keeper but the response was even more annoying. Please let me know the procedure to get money back which is paid by me (including extended warranty amount). So that, we can purchase the same product from different vendor. We don't want to wait any more to get the product deliver to us.

Please look into this matter urgently.

Thanks,
Siva Kumar

I purchased SONY LED from reliance digital from ambience mall
gurgaon.they have delivered the device.person came for
installation/Demo they have opened the seal pack box and then they
found that is faulty as there is problem in LED(Screen flickering).

They are saying that, there is no responsibility of reliance digital,
company SONY only can help you in this regard.

How can reliance digital running away from their responsibility There
is no responsibility of reliance digital after purchasing any
device??.also i am not getting proper response from sony Service centre

Very bad experience I am facing from reliance digital store and Sony service center .Below are the complete details of purchasing and complain no:

Relaince complaint no:[protected]
SONY LED model no:-KLV32R422B

I also had a terrible experience. Purchased a Tab A free 43000. Was told that I will get screen cover. After 7 days no feedback. Waste of time. Went to buy tab a on 27 Dec 14. Called by them at 1100 hrs the salesman himself comes at 11 hrs. Thereafter the incident of not getting a screen protector as told. They have a salesman called Ravi who called up many times to ensure I buy the product. But a soon as I bought they conviniently forget you. Terrible experience.

Dear Pnandre,
We apologize for the inconvenience caused. Request you to share your contact details at - http://goo.gl/forms/rS4fu6L2AA for us to progress matters further.
Warm Regards,
Reliance Digital

from
A.V.SUJAY KUMAR
MOBILE : [protected]


sub: Complaint about poor service of RELIANCE DIGITAL at Madeenaguda in Hyderabad -reg.
Ref: Service Request Number : [protected], Dated : 25.02.2015

Sir,

I would like to bring to your notice my bad experience that faced at RELIANCE DIGITAL located at Madeenaguda in Hyderabad. I purchase a RECCONECT MOBILE from the same show room, which is under warranty till AUGUST 2015.


i faced few problems with the mobile and which is under warranty till Aug.2015. Hence I hand overed my mobile for servicing at RELIANCE DIGITAL located Madeenaguda in Hyderabad on 22.02.2015 respectively.

At the time giving mobile at the show room they told that after service they will intimate by phone call to collect the hand set. But till date no response from the show room.

Really I feel shame to inform my bad experience that i faced because of your staff working in the show room and their irresponsbility, because after giving my mobile for service till date no respone from your showroom, hence nearly i made phone calls more than 10 times till now.

Your staff are not in a state to give status of my Mobile either it was ready or not. One time Mr.Sudeer responded and told he will call me after some time with the status of my hand set. After that I could not get any reply. Then againg I made call Miss. Lavanya responded and collected my contact numberand she told she will give me the status of my mobile. But evey should did't not repsond like this many times happened.

And one more time they Mr.Jagadeesh is incharge for service and he was on leave for 3 days. After that they give me Mr.Jagadeesh number that is [protected]. To that number i made calls, but no respone even I forwarded sms to that number but no respone.


My Service Details:

Item : Reconnect Mobile
Date : 22/02/2015
Place: Reliance digital, madeenaguda, Hyderabad.[protected]

I am going to post the issue in all public information websites regarding your poor service and I am requesting to take necessary action to avoid such bad incidents in future from your side.


Thanking your, sir


Yours Sincerely,

A.V.SUJAY KUMAR
[protected]

reliance team have spoke in filthy language to me and literally I was harassed by the team while we was asking for the replacement, we was not getting any irresponsible answer from the team. Am really disappointed and wasted the time by getting the product in reliance digital kilkatalai.

Dear sir I am purchase a New SONY "32" led in Mogappair on[protected] but still Not Install at my Home Daily I Call With Over Branch Consumer Department but not in result please tack care of the problem in tomorrow on words Thank You.

D.Vasu Devan
Mobil No:[protected]

Complaint no:[protected]

Dear induravi,

We are sorry to learn about your bad experience with our representative. Please be assured that we do not encourage this kind of behavior and will take appropriate action where required. Kindly share your contact details at - http://goo.gl/forms/rS4fu6L2AA and we will get in touch with you.

Warm Regards,
Reliance Digital

Dear Vasu Deva Reddy,

We apologize for the inconvenience caused and assure you that we will address your issue on priority. We will get back to you and provide necessary assistance.

Warm Regards,
Reliance Digital

One of the Worst Service I have ever seen, I had brought the New LG inverter AC from Vikrampurin Secunderabad Branch and it got installed by two technicians on 4th April and seriously they were in such a hurry to complete the things by spoiling the main intent.

Now I see water leakage from Main unit of AC and its not getting cooled even after one- 2 hours of AC on in 18 Degrees centigrade.

I am really fed up by calling nearly 200 times to customer care hearing the same answer that sorry for inconvenience but the problem is still unresolved and the technician who was assigned on 5th of April to resolve this he is not lifting his phone at all at last responded back saying that he is far way from my place so he is not coming today.

Being a reputed brand named Reliance with such a poor customer care and with technicians having no knowledge on the product are being assigned to make the things fast which end up in disaster.to

Don't ever go with Reliance to buy some expensive products.

I am really frustrated with the kind of service I get from Reliance Digital service.

Thanks,
Kiran Kumar,
Mobile: [protected]

RE: no help on bought product - Reliance Digital

Dear Hemant,

We regret the inconvenience caused. Our team will contact you and provide a resolution.

At Your Service,
Reliance Digital

RE: 30 days and waiting... - Reliance Digital

Dear Valued Customer,

We understand how it feels when there is a delay in installation after purchase. Please share your contact details at http://bit.ly/RDCustomerCare Our customer care team will take this on priority and ensure installation is completed.

At Your Service,
Reliance Digital

Dear Sravanthi,

We request you to share your contact details at http://bit.ly/RDCustomerCare and our team will contact you.

At Your Service,
Reliance Digital

Bought a jeans

I have purchased a black jeans from Reliance Trends Mangalore ( City Center). The next day when I wore it found the stich has torn off below the zipper. I want a exchange.