Frustration with the level of service that Reliance Digital ECIL Hyderabad is ready with. They have poor servicemen who are not trained to address the issue but to simply mess it up further.
POOR SERVICE with unskilled / low skilled technicians who messed up the unit.
- Complaint registered for HITACHI SPLIT AC 1.5 Ton 5 Star on 7th June 2010.
- Bought on April 12th, 2010.
- Installed on <poor installation> 15th April, 2010.
- Worked until May 3rd, 2010.
- Stopped working since then.
- Tried to power on June 7th, 2010 after not using since May 7th, 2010. Unit does not start.
- No response
-on 8th June, 2010. Wasted more than 70 rupees on just phone calls to[protected] alone.
- Wasted more than 2 days waiting for and calling the service.
- Unskilled technicians were sent for just to diagnose the issue on June 9th, 2010.
- They removed the PCB, were decided to take it for repair.
- They changed their mind and were advised to fix it back without repair. They did so.
- Meanwhile the unit was for sure left messed up as nothing has happened in terms of progress.
- Reliance Digital looks like closed the complaint. They ignored it.
- June 10th, 2010, -- No response from the Reliance Digital - ECIL hyderabad.
- No regard to customer trouble.
- HITACHI Split AC is miserable. Does not even work for full 2 months!!
- No one is out there to turn to.
- Reliance Digital sleeps electronically now... Forgot the whole episode by archiving all the issues and stayed ignorant of the complaint.
- Who is there please ? Is someone out there at all?
This is just a an endless expedition get the Reliance Digital service from this most useless and unreliable location- Reliance Digital ECIL, Hyderabad -62
My number to reach is[protected].
I wasted my money, and time.
--Narayana
-
Vijimol.J.V.
Smartcard No.[protected]
Very poor Customer Care & After Sales-Set up box non-replacement for 2 months
Hi,
Myself Vijimol J V, from Kollam, Kerala, very much aggrieved with the poor customer relationship of the customere care centre and the nearby customer relation centre at Anjallumoodu, Kollam. My smart card no. is[protected]. I had put many a complaint regarding my set up box for the last two months. The last two complaint No.s which I had noted down is as follows.[protected] &[protected]. The problem is the visual changes to blue and later total black out. Continuous playing never lasts for a 10 minutes.
After an hour rendering call I got connected to C.C. - probable over 15min. - a C.C. Rep. pops up and stands by for service.
You ask him any question, his next reply will be - may I put you on hold, this was true for me in 7 out of 10 times. Sometime the hold may last for over 15 to 20 min, a new guy pops up and stands by for service, remember the first guy - where is he now, what for we were on hold - no idea.
The second one will come - thinking he might help, we repeat the question, again in another 1 min., the very old question comes up - "may I up you on hold". Well this hold will only last for 5 to 10 min
After many a such calls for the first time, The very imp person arise in my home, ‘One of the technicians’ He changed the AV CODE to COMPONENT OUT and told if the problem still exists call back. He had left after a few minutes the problem started. I called him back to the no. he had given me. But showed no response at all.
I called back to the customer relation center (Nearby one) at Anjallumoodu. The call was answered;” the complaint is regarding the set up box and it has to be replaced”. He gave me a new date. I asked him if he can come after working hours to which he had agreed. Still I took leave and waited for the technician to come. None came. Again started the same process calls to the toll free nos. none responds for the first three or five calls. After all when we get the CC, starts the same questions and answerings. After a long holds and waiting the call transfers to the Technical section and the technician started asking the same questions. After such a Himalayan task, he began giving instructions for software updation. For a while the setup box started working. Later the Shankaran began to climb the coconut tree. The problem still persists.
I had started a fresh complaint (No.[protected] again to which the CC replied The setup box will be replaced before 08/09/10. I believed him and took leave on that day waiting .None come. I called the nearby center Anjalumoodu, Kollam to make it sure that they reach our home the next day. The man there answered politely that Set up box is out of stock and he will fix it by Friday. We too have leave. Today, Friday I called the CC, Anjalumodu. To which he changes his words that he had told me that he would send the technician Saturday. It is unbearable and exceeding all the limits. Tomorrow I m out of station. So I thought of moving to the Consumer court suing this irresponsible service centres and for damages and compensation for the wastage of my time.
It is shame that such a great company like reliance has such an irresponsible customer relation centers.
Now I had been spending an Hour each with the CC daily. To all CC executives I may be familiar now.
We’re working people and had spent two days casual leave for the replacement of the set up box.
I think, there is no co ordination with the Customer care at Bombay and the local centres. Different directions are given by both these centers. Both irresponsible.