Show menu
Ask a Question FAQ Sign in

Reliance India Mobile — Call Center service is worst

hi,
I had a reliance mobile with plan of 299 + rim to rim free pack+ freedom at night internet plan, to change my plan to higher plan as no use of rim to rim pack for me as such i made a request at call center that cancel all my earlier plans including rim to rim pack; they made a change to my plan 395 which i requested, when i saw the next bill i was suprised to see my rim to rim was still active, calling at call center they told me to that it needs separate complaint request to cancel rim to rim pack which was not made clear at the time to change to plan, So they told me they cannnot help me.
I immediately told call center guy to cancel my connection as this is cheating with me, he immediately generated cancellation request it shows reliance is not interested in customer service as very old customer is going away.
As a part of settlement I was informed by web world fellow that i have to pay dues and your wrongly charged rim to rim charges will be send back to you.
Two days back i got a call from web world that reliance will not pay me the rim to rim pack reversal unless and untill i make a complaint to call center i.e reliance says there is no complaint on customer part. so web world fellow told me to take a case id from call center.
I was great fan of reliance but today i will not recommend any body to go for relinace mobile or netconnect card.
I have netconnect card that is also a great cheating chapter i am not be able to download as my download speed will be 4 to 5 kbps against reliance claims that of 15 to 30 kbps.there is not network problem at all as i was using with the mobile freedom at night from years.


thanks friends,
do not go for reliance.
Complaint comments  67 Comments     Updated: Share0Tweet0

Comments

Reliance India Mobile — against rim service cetre

i have repalced my rim mob classic 632 on sat urday,27 october'07 .it was replaced n i had taken a new classic 732 set .my old no was existed by the delay of 2 days and as soon as the ne cell was switched on it started to show problems.again on 31 october i went to the RIM world from where i had taken the cell.they told me again to go to the srvice centre but they refused to give me the reqiuired documents on that very day .They asked me to collect it on 5 october i.e afetr 6 days .last time when i ehchanged my cell i got that document on that very day from other service centre.they refused to listen anything nand said that they dont have any any company rule book to follow .they run theit service centre according to their own rules.
is it the kind of service you provide tio your customers.is it not your duty to provide service to the customer.i therebby equest u to take action against that service centre.
here are the details provided---
b.m.trading
shop no.19
kumar tower
boring road crossing
patna-800001
plz help me.........
i want to know the number of my brother.he has rim mobile.i know his name , full address...bt i'm not able 2 communicate him.How can i know his mobile number.plz give me suggestion on my id i'm very greatful to you.
sandip
sandip.kvs
sandip.[protected]@gmail.com
dear sir,
please provied an address of this number [protected].
B'coz that's number to creat a problem in my family.I am greatfull to you plese give me address for this number.
thank's
regards
seema.
sir ple give call detail of my this no [protected] of date 12/01/08 some complain me about roung calling of my no. that day i hope u gime me call detail

regards

vishwa pratap singh
delhi
Dear Sir,



I am a reliance phone consumer. i have three no of reliance ([protected], [protected], [protected]) with my name and i am using all the numbers. i would like to tell u that i have recharged my mobile many times but there is a problem in my connection that they have deduct the amount thereself without any charges or without using R-world.



I have use this no. from 3 years so that i can not change the number.



When i call the customercare execiutive they told me that i had use the facility of R-World and many things. I would like to tell u that i have laptop and 24 hrs free internet service but they told me that i have use the internet on mobile.



So, Please tell me when i will do to solve this problem.



Regards



Amit Kumar
Dear Sir,



I am a reliance phone consumer. i have three no of reliance ([protected], [protected], [protected]) with my name and i am using all the numbers. i would like to tell u that i have recharged my mobile many times but there is a problem in my connection that they have deduct the amount thereself without any charges or without using R-world.



I have use this no. from 3 years so that i can not change the number.



When i call the customercare execiutive they told me that i had use the facility of R-World and many things. I would like to tell u that i have laptop and 24 hrs free internet service but they told me that i have use the internet on mobile.



So, Please tell me when i will do to solve this problem.



Regards



Amit Kumar
Yes I am fuuly agree with the complain. Because i hve to fight so many time with people of custmur care center. I have 3 moblie cannection and 2 land line canection, but never recomand reliance for mobile
dear sir,
please provied an address of this number [protected]
B'coz that's number to creat a problem in my family.I am greatfull to you plese give me address for this number.
thank's
regards
sahil
hi sir,
my name is manish dubey and i want to know abt my call detail month of APRIL and of this month till 10may.and duration off call.
my no is [protected]
location- bhopal{m.p}
my old cell is taken by a theft last week and i purchase a new cell of the same number [protected] so the number is closed or not in my old cell which is taken by theft or give me the customer care number in which i want to solve my problem
adress of this no [protected]
From,
Md. Sadik Siddiki,
E D- 454, ADA Colony, Naini, Allahabad.
Mobile Tel. No.---- [protected].

To,
Reliance India Mobile Co.,

Subject: To change the above Address (i.e., from Allah bad- Zone to Deoghar, Jharkhand-
Zone.) of Mobile Tel. No.---- [protected].
Sir,
It is to inform that now my Address has been changed from Allah bad- Zone to Deoghar, Jharkhand- Zone. In Jharkhand, Due to Roaming-Charge I feel difficulty in talking.

Sir, you are, therefore kindly requested to change the new- address as –

Md. Sadik Siddiki, Mobile No.-[protected].
C/o Prof. Shambhu Sharan Kumar, Birla Institute of Technology, Ranchi, Extn. Centre, Deoghar, Jharkhand, PIN- 814 132.

So that I can talk freely in JHARKHAND Zone..

Regards.

Yours sincerely-
Md. Sadik Siddiki,
E D- 454, ADA Colony, Naini, Allahabad.
Mobile Tel. No.---- [protected].
Sir/Madam,

I am using Reliance connection of NCR.but right now i am in kernatka.i need the ph no for reliance care office at railway road gurgaon.Can you pls provide me the ph no.
regards
Tarun
I am a reliance phone consumer. i have a no of reliance as [protected] with my name and i am using the same. i would like to tell u that i have recharged my mobile many times but there is a problem in my connection that they have deduct the amount there self without any charges or without using R-world.
Sir/Madam,
I Have missed my mobile just now, it has been stollen by someone.
please block my mob No [protected] & obiliged me.

Regards,

(Abhindev Rai)
customer of [protected] (Delhi Mob No)
iam using relieance mobile which issued on the name of my land lord the number is of bhopal now after completing my education i come back to raipur now i want to know that how get my number on my name i dont have any id of my landlord now kindly help me how to change name and adress thank u
sir,
my name is vani pandey and my mobile no. is [protected]. this is stolen by any person. plz help me for searching mobile.
Sir
We may submit that we have a space of 199 sqft. at our roof top to set up a Reliance Tower and we offer this space as we have come to knopw that Reliance is going to set up new towrs at Ferozepur City. The site is situated at outside Zira Gate Ferozepur City. Site Plan, proof of ownership and Municipal approval letter are attacged and sent to your Local Rep. Mr. Kuljeet Singh Kler. Please look into the matter and do the need fu;l to give us a chance to help Reliance and be a member of Reliance family.

Regards

Tarlok Singh and Smt. Lajya Wanti
Gurmukh Singh Colony, outside Zira gate, Ferozepur City, Punjab, India-152002.

Mobile: [protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    Customer satisfaction rating
    43%
    Complaints
    18508
    Pending
    3833
    Resolved
    6886
    phone
    +91 22 3037 3333
    +91 22 3038 3333
    +91 22 3033 3333
    location
    A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709