Reliance Netconnect + — Cheating - Worst Service

Address:

Coimbatore, Tamil Nadu

Dear all,

Reliance data card issue , any one can help on this issue? pls contact my mail : [protected]@gmail.com, I sent below mail to customer care at reliance but i did nt get any reply.


Dear All,

Its Samsudeen.K, I bought Reliance data card on november 1st 2012 with 3 month rental option at Reliance webworld No 50 NSR road saibaba colony Coimbatore, that executive Ms.Banu said it will be activated with in 1 hours, but more than 2 days its not activated, I had called to that guy but all the people saying some reason ok I accepted , after a week its not activated so many times i called to reliance webworld ( [protected]) but not responsible, then I planned to get my money from reliance then i went directly , but she said " Sorry na it will be active with in today evening else you can get your payment, after long firing we got activate on nov 12 th evening ( I have mobile billed proof for how many times i spoke ( 37 times) with reliance to get activation ) , Even activation Data card is working with 10 Kpbs speed but she said in Pollachi area you will get 2 mbps speed, after consulting with consumer toll free number they said still your id proof is not verified so netconnect + mode is not activated , then i went to reliance digital and ask with same guy and told sorry na it will be activate with in 1 day ....................................after long fighting its activated feb 24th evening.

I disturbed with this data card so many issues ....

i spoke with customer care guys more then 25 times in past 3 months....

Dear team guys if any doubt check with your data and referrence id's


after getting so much issues I went to termination my datacard to reliance web world. but they said no need to terminate you can switch from post paid to prepaid before that i consulted with toll free customer care they said before your end date of rental plan you need not to pay anything , if you submitted your documents after your end dates you might be pay for 7 days for pro data base,
ok then i submitted my documents ( Passport copy with photo) at feb 8th eve, she said no need to pay anything it will be activated with in 7 days like old stories,

after some days i got a call from reliance that conversation below

me: hallo
Reliance : calling from reliance why do you want to migrate from post paid to prepaid
me : for my convenience applied to migrate from post paid to prepaid
Reliance : ok sir, sure you would like to move from prepaid to postpaid
me : not pre to post , going to be migrate post to prepaid
Reliance : Ok sir thank you
me : when it will be migrate
Reliance : with in 7 days

after that i informed to ms.Banu then she said ok na it will be activated 3 to 4 days.

after that no one picking my calls to reliance webworld

I went feb 20 to reliance web world , one girl sitting and she did not answer me, and one guy came and asking what do you want i said detail but he simply said she is in leave you come after two days

what is my question """" Employee leave is your problem why people saying employee leave come after some days???? is it silly business? is reliance having any...........punctuality or people manner?

after 10 days ( march 5 th) got that Reliance web world manager number his name : girish / Sabarish ([protected])
I have escalated all the details and he said ok i will talk with her and let you know shortly.

after 2 days called to that guy he said " Sir your problem solved " didnt get call from Banu? I said no then he said ok sir sure call me tomorrow i let you know

like this so much torture getting from reliance , after long dialog with Sabarish one day he spoke with Ms banu directly through conference , that time ( 21 th March) Banu said you have to pay 352 Rs then only i can able to activate your number strictly said.

below reference id's
[protected] /2/2013
[protected]/2/2013

I spoke many times regarding this issue.


What is my question ?

three months advanced rental valid from nov 12 to feb 12, I submitted on feb 8 th , why didnt they disconnected my reliance datacard after 7 days?

Why didnt Ms.Banu say whether I have to pay 352 Rs. yet or while i spoke with customer care guys still date?

why she said no problem no need pay anything ?

Why i have to pay Rs 352 because i submitted my document before the endof the days?

If really i have to pay this type of amount why the people is not saying while purchasing the data card ( Reliance Ms Banu & Customer care guys)?

Why she is not giving any bills and proofs to submitting my documents?

Why she said this long time process?

Why still my connection is active after 2 months requests or issues?

Is reliance having any Policy like this?

Why torturing peoples like this?

any one can reply this mail?


I have planned to meet consumer court soon after getting your reply.

Requested : kindly solve this problem ASAP.

Note: Money 352 is not my problem i can pay, but why these peoples torturing , I got hurt due to this data card issue. I have lost my Money and time , I have all the proofs including airtel bills too .


My Data card number is : [protected]