Reliance Communications Complaints & Reviews

Data usage in last month bill was inflated by at least 500MB.
So , I started to check data usage details on website. But website is not showing this page.
website : http://myservices.relianceada.com does not showing My data usage details.
Please check into the issue.
This problem is highly non tolerable as it gives sense of being cheated.
It seems they deactivate the page for users till days reaches to bill cycle date.
I tried to send the request through website form also but that is not also working.
I tried to send the mail to their customer care mail id that shows on website.
But I have noticed that reliance keeps on changing their customer care email ids every year. And our mails get bounced.
SO today I am unable to even send the mail to the reliance .
BUT THERE IS NODAL OFFICER FOR MOST OF THE CITIES.
I REQUEST ALL CONSUMERS TO SEND MAIL TO THEIR REGIONAL NODAL OFFICER MAIL ID
DELHI = Rcomnodalofficer.[protected]@relianceada.com
PLEASE FIND YOUR REGION NODAL OFFICE EMAIL ID AND PHONE NUMBER
FIRST COPY THIS ALL TEXT SAVE , THEN CHECK IN NOTEPAD

You can register your complaints with these Nodal Officers from Monday to Saturday (excluding public holidays, 1st & 3rd Saturday and national holidays) between 0930 HRS to 1800 HRS.

Circle / State / City Address & Email Phone Number Fax Number
Andhra Pradesh Reliance Communications Ltd, 6-3-1090/D/3, 4th Floor, Munawar Chambers, Raj Bhavan Road, Somajiguda, Hyderabad – 500082.
Email : Rcomnodalofficer.[protected]@relianceada.com [protected] [protected]
Bihar/ Jharkhand Reliance Communications Ltd, 15th Floor, Biscomaun Towers, West Gandhi Maidan, Patna – 800001.Email : Rcomnodalofficer.[protected]@relianceada.com [protected] [protected]
Kolkatta Reliance Communications Ltd, Reliance House, 3rd Floor, 34 Chowringhee Road, Kolkata 700071. Email : Rcomnodalofficer.[protected]@relianceada.com [protected] [protected]
Chennai Reliance Communications Ltd, 6, Haddows Road, Nungambakkam, Chennai – 600006. Email : Rcomnodalofficer.[protected]@relianceada.com [protected] [protected]
Delhi Reliance Communications Ltd, 12th Floor, Vijaya Building, Barakhambha Road, New Delhi 110001. Email : Rcomnodalofficer.[protected]@relianceada.com [protected] [protected]
Gujarat Reliance Communications Ltd, Reliance ADAG House, 100 ft. Road, Prahlad Nagar Road, Ahmedabad- 380051. Email : Rcomnodalofficer.[protected]@relianceada.com [protected] [protected]
Haryana Reliance Communications Ltd,Natraj Building, Second Floor, Near Red Ligh Chauk,Panipat-132103.Email : Rcomnodalofficer.[protected]@relianceada.com [protected] [protected]
Himachal Pradesh Reliance Communications Ltd, Bhrata Sadan, Opposite SBI Zonal Office, Kasumpati, Shimla -171009. Email : Rcomnodalofficer.[protected]@relianceada.com [protected] [protected]
Jammu And Kashmir Reliance Communications Ltd, 20 C Gandhi Nagar Extn Jammu.
Email : Rcomnodalofficer.[protected]@relianceada.com [protected] [protected]
Karnataka Reliance Communications Limited, SUBRAMANYA ARCADE, No.12/2, Tower B, I Floor, Bannerghatta Road, Bangalore 560029.
Email Rcomnodalofficer.[protected]@relianceada.com: [protected] /
[protected] [protected]
Kerala Reliance Communications Ltd, A & P Arcade, S A Road, Kadavanthra, Cochin – 682016.
Email : Rcomnodalofficer.[protected]@relianceada.com [protected] [protected]
Madhya Pradesh & Cg Reliance Communications Ltd, A-Block, 3rd floor, Manasarovar Complex, Hoshngabad Road, Bhopal – 462016. Email : Rcomnodalofficer.[protected]@relianceada.com [protected] [protected]
Maharashtra Reliance Communications Ltd, 6th Floor, Kumar Cerebrum – IT Park, S.No-13B 1+2+3 & 14 part, Vadgaonsheri, Pune – 411014. Email : Rcomnodalofficer.[protected]@relianceada.com [protected] [protected]
Mumbai Reliance Communications Ltd, 7th Floor, Fortune 2000, C-3, G Block,Bandra Kurla Complex,Bandra (East),Mumbai 400051.Email :Rcomnodalofficer.[protected]@relianceada.com [protected] [protected]
Orissa Reliance Communications Ltd, Fortune Tower, 6th Floor, C-Wing Maitri Vihar, Chandrashekharpur, Bhubaneshwar – 751023.
Email : Rcomnodalofficer.[protected]@Relianceada.com [protected] [protected]
Punjab Reliance Communications Ltd, 1st floor, Tower F. DLF Building Plot no 2, Rajiv Gandhi Technology Park, Chandigarh 160101 Email :Rcomnodalofficer.[protected]@relianceada.com [protected] [protected]
Rajasthan Reliance Communications Ltd, D – 69, Sardar Patel Marg, C – Scheme, Jaipur – 302001.
Email : Rcomnodalofficer.[protected]@relianceada.com [protected] [protected]
Tamil Nadu Reliance Communications Ltd, 6, Haddows Road, Nungambakkam, Chennai – 600006.
Email : Rcomnodalofficer.[protected]@relianceada.com [protected] [protected]
Uttar Pradesh (East) Reliance Communications Ltd, 1st Floor Magnum Plaza ,Eldeco Greens , Gomti Nagar , Lucknow – 226010. Email : Rcomnodalofficer.[protected]@relianceada.com [protected] [protected]
Uttar Pradesh (West) Reliance Communications Ltd, 407/1, 2nd Floor, Mangal Pandey Nagar, University Road Meerut – 250001. Email : Rcomnodalofficer.[protected]@relianceada.com [protected] [protected]
West Bengal Reliance Communications Ltd, 3rd floor, Spencer Plaza, Burdwan road, Siliguri 734005.
Email :Rcomnodalofficer.[protected]@relianceada.com [protected] [protected]

Respected sir,

I inform to you that I was purchase reliance netconnect data card from Reliance communication Ltd Prahladnagar Ahmedabad (Niravbhai sales man) on dates 13th Feb 2013. in my case there is problem of network of HSD Tower is not available in my area so, i inform to Niravbhai for this problem and He was commite me that i will solve this problem within 5 To 10 day otherwise I will take back data card and refund your amounted of Rs.2000/- than i was agree but the problem remain same so i was give return data card to niravbhai on 20th feb 2013 but he was not refund my amount of Rs.2000/- till today he is giving me comitment everyday to give my amount but i did not get any amount from him.

So. please help me

Thank you


Name : Vijay Berva
My Mo. No.[protected]
Add: New ambapura Chall
B/h Fruit Market
Naroda road
Ahmedabad

I am using reliance gsm service from last 5 years.

Reliance has started auto renewal of services by itself.
Today they have deducted Rs 14 for third time as SMS pack.

Reliance is only company which charges to communicate with customer care and still it's impossible to connect to them.


Request you to show a way to deactivate the service.

i had purchase a premium number of reliance company, i had use it for very long time, after that i had convert it in to IDEA by MNP, and there after into TATA DOCOMO after due period of time of MNP.

Then after i re-convert to reliance by MNP and submit the documents, after one month the company block my number after saying that you don't have submit the documents, at that time i re submit the required documents and told me to come after 1 week,

when i go over there after one week, they told me that the number is being cancelled and you have you pay amount to receive back the same premium number, when i told him for legal fight against this action, then they gave me another number of reliance and told me give me your identity and address proof and come after three month. i will surely issue your premium number..



after three month when i was go over there then they told me, it is not being completed.


please sir help about this matter and support me against this kind of negligence doing by the company..

my business is totally going disturb because of this communication failure..


hope you will help me..

thank you

contact no... Manharbhai Kalathiya - [protected]
discontinued number - [protected]
CA contact number - [protected]

My Reliance broadband Internet connection (user Id:[protected] is not working from 30-03-13.I made four complaints but still I didn't get any response from your side. If your are not willing to give proper service means please disconnect my service.
My complaint numbers are : [protected]saturday)
[protected]sunday)
CNM[protected](MONDAY)
[protected]wednesday)

Your customer service is very very poor. please try to give quality service



R.Babu
Contact No.:[protected]

Sir my name is sushma sharma I was buying a reliance smart GSM connection some important numbers are missing by me so please sir kindly give me my in coming & out going call details 19/10/2012 to 20/03/2013 to my email id [protected]@gmail.com

I have purchased Post Paid Data card of Reliance MDN No.[protected] on 29-03-13 and gave all the relevent documents and collected the payment for dongle and gave receipt.The receipt address mentioned is Noida Up Phone no mentioned on the receipt is[protected] where no one is picking the phone. The executive who came has confirmed that the data card will be activeted by 01-04-13. But till date the datacard is not actived nor any verification call has come. Now no one is picking phone on land line nor on mobile. I think this company who is fraud and no one is taking any resposibility for activation of my data card.

I feel that i made a big mistake going for Releaiance data card. If the issue is not resolved in next 24 hrs. Iam going to file police complaint agaisnt the company.

I wanted to know the higher authority Pone no and email ID.

If some is reading this mail. I want confirmation on mail ID [protected]@yahoo.co.in

Regards

jayant Deglurkar

Hello,

I am a subscriber of Reliance Broadband with subscriber id[protected].For the past 3 months I am facing slow speed issue during night times from 6pm to 1am and ,inspite of repeated complaints to the customer care my problems were not resolved at all and without my concern the complaints were closed.And to add that from March 20th ,2013 the net connection was totally not available.I raised a complaint regarding this on March 21st, and I was assured that the problem would be resolved within 24 hours.But even after 2 days the problem was not soved at all , as a result I escalated the complaint to Reliance appleate authority and they promised me a speedy resolution within 24 hours but again the issue wasnt resolved and I had to call each day appleate authority to know the status of the complaint as the technical people didnt even show the manner to call and notify the customers.Each day I was getting some silly excuses from appleate and promises that the issue would be solved by the end of day and on March 29 the complaint was closed again without my concern and without solving the issue.So I had to reopen the complaint again and till today ,each day the appleate authority is cheating me everyday by telling the problem would be solved by end of day or in 2 days etc.They are givng false promises to customers like me, telling the problem would be resolved in day or two but the problem hasnt been solved yet.Due to this irresponsibilty of customer care and appleate authority of Reliance I had suffered huge financial loss of thousands of rupees and under deep mental stress.Kindly consider this complaint under high priority and take serious action against Reliance Communication for causing me huge financial and mental stress.

Hoping for your quick resolution
Sunit.R

Reliance broadband has gone to the dogs since January 2013. It's one of the biggest fraud companies in India. Read about my experience to know why:

My user ID is[protected] and I'm from Pune. Since January 2013, I'm facing several issues such as slow speed, packet loss, etc. I've been constantly complaining, but they're just not interested in resolving my issues. They're constantly extending the deadline since February 2013. This issue was supposed to be resolved by 30th March. Now they're saying that it'll be resolved by 20th April. Call their customer care @[protected] and you'll get the same answer. Oh, did I mention that their customer care is extremely rude?

I'm getting 50 Kbps (Kilo bits per second) speed on my so-called 4 Mbps connection and even on the 1 Mbps connection. There's 40%-50% packet loss all the time. Due to this, I'm unable to talk with or video call my friends and relatives in the USA. I had to give up online gaming as it's simply impossible to play online multi-player games with such slow speed and heavy packet loss. All real-time apps such as screen sharing have stopped working thanks to the terrible connection quality provided by Reliance broadband. Moreover, Reliance has illegally blocked access to twitter.com since last 2+ years, so I'm unable to catch up with my friends on twitter either.

Reliance broadband is also openly violating two TRAI regulations:

1) According to a TRAI regulation, packet loss should be less than 1%, but I'm experiencing 40%-50% packet loss (that too since last 2+ months). Check attached screenshot for proof.

2) As per the regulation on “Quality of Service standards for broadband services” issued by TRAI on 6th May 2006, a subscriber should get minimum 80% of the subscribed broadband connection speed from ISP node to user. I'm getting 50 Kbps speed on my 1 Mbps tariff plan and even on the 4 Mbps one since last 2+ months.

Couple of weeks ago, I received a call back from Reliance broadband customer relations team regarding my complaints and they assured me that I'll be given a rental waiver of at least 1 month, but the same hasn't been given till date. Even customer care informed me that rental waiver can be given for the duration of 30 days i.e. from 19/02/2013 to 18/03/2013. But now even they're not entertaining my requests. I had registered a complaint (no.[protected] on 19/02/2013.

Essentially, I've paid Rs. 3,400/- during the last three months for 50 Kbps speed when in reality I was promised 4 Mbps speed. I want a rental waiver of at least 1 month (Rs. 1099) [19/02/2013 to 18/03/2013] as was promised to me and I also want my connection to be fixed asap. I'm already in the process of filing a formal complaint in the consumer court.

Thugs hired by Reliance broadband are calling me every other day demanding me to pay up in spite of providing such poor service.

BEWARE of Reliance broadband. Use dial-up internet, but don't ever opt for Reliance broadband.

dear sir
i have reliance pre paid connetion. i activated sms pack of Rs. 19p.m. so that my sms cost 0.01paisa. but i want to deactivate it now. i sms DACTSMS1P & also DACT SMS19 many times at 53739 but this facility is not deactivated till now, each time i get the msg that my request could not be procedded, pls deactivate it.

They have published on their official website, "www.rcom.co.in" about Whats application on charge of rs 16 for one month, now they have messaged that activation is done. Now they are deducting more from main balance while it should not be. Kindly consider the issue because this is not abou money this is about Principals.

Sir, I have recharged sms pack of Rs 14. But now I can not unsubscribed this sms pack. It use to renew automatically and deducts from my main balance. Please help me to unsubscribe it.

My name is Anish and I have been using reliance mobile connection for the past 2 years. The reason why Im writing this feedback is to let you know the totally dissatisfied incident happened to me and I hope somebody will consider request and help me to sort out this problem. My mobile number is [protected]. I have been using 74 call rate offer from the first week of January. My offer got expired on 30 th March as per the plan. I found that offer very helpful and as I want to continue the same plan, I contacted the customer care on 31st march. The name of the person who helped me is Sandheep. He informed that the same plan is available and I can recharge my phone for 74 rupees to activate it. As per the information the plan will be same as before. That is reliance to reliance calls will be charged 1 Pisa per 6 seconds. This is what sandheep informed me. Believing his words I recharged the phone for 74 Rs. But the offer I got is different. Charges were high it is 1 Pisa per 2 seconds. I called the support by dialing 198 and informed about the problem. The customer executive didnt helped me and he said he will escalate the case and I have to wait for 3 days. I asked for a supervisor, he said the supervisor is busy and suggest me to contact back after half hour. I called-back after half an hour and the next agent also informed me that supervisor is busy and suggested to call back after 1 hour. Again I contacted after 1 hour. This time it was a lady and she said they can not do anything on this issue and told me that the offer is for customers who recharge from 2nd April. I informed her multiple times about my previous contacts and the inconvenience caused. I dont think she even checked previous details. She was very harsh. She informed that there is no way to sort the problem. I even asked for a refund and to change my plan on the next day as the offer will be available from 2nd April. But there was no help. I asked for supervisor, she said supervisor is busy in both English and Malayalam. I told her I will wait till the supervisor available. She said tht option is not there. I asked for the supervisor at the first minute. She didnt even cared about that and asked me same questions. At last she said to contact after 30 minutes. Again I called for support this time the agent said he is transferring the call and told me to wait. He put me in a hold. There was no supervisor to talk to me. I hold the call for 10 minutes and there is no response from supervisor or the agent who transferred me. Im sure that there was no connection problems as I was able to hear the hold tune clearly. I hang up the call and called again. This time the agent said supervisor was only available in 7 am to 11pm. I came to know that previous agent was cheating me by transferring my call as I called after 11pm.
The current status is "No Help" and time loss. I have spent more than 2 hours on this. I am sure the mistake is not on my end as I contacted the support to confirm that offer is available. Iam immensely sad that they cheated me and they didnt even helped me for the mistake they made.
I think the customer care service is outsourced. Reliance should think twice before selecting the vendor. I think every reliance customer is treated like this. But they are not aware about this feedback option or not ready to write a feedback like me. Even I was not aware about this till I asked the last agent to send me an online link to complaint this.
Iam planning to change my reliance connection using portability or moving forward for legal activities(Im not threatening anyone, I want to make sure no one will have bad situation in future like I had).
Im still not sure anyone can help me. May be the supervisor will help me to sort-out the problem. But Iam sure this is not proper customer service.
Please take necessary actions or give me an option to contact your higher level authorities.
    Yours faithfully, Anish P Mathew.
             [protected]

I am reliance neconnect+ customer having data card number [protected] , I have wrongly charged for my this months bill(25th feb to 24th march). I have many times make complain to customer care executive through email/call but they are not ready to except it & they are forced me to pay the bill.

Hi,

I recharged my mobile with Rs 95 on 1st April, 2013 based on SMS from Reliance which stated: " Extend 3G Validity @95! Now recharge with Rs 95 and extend the data balance validity by 30 days. Reliance 3G"

However, My data balance validity was extended by just 7 days. My original validity was till 24 April and now its 1st May.

My mobile no is: [protected].

Please look into it and extend my data validity to 24 May, 2013.

I tried to reach reliance customer care but they are not helping. Please help.

--
Amit.

Whenever i connect my wifi router to broadband it works for some time and then disconnects showing problem loading page and then again connects after some time.
The router is working perfectly fine as i have checked it in 2 of my friends internet connection .
id[protected]

I (naveen sharma) m the owner of no. [protected]. I requested reliance to port my no fron GSM TO CDMA on 20.03.2013. they barred my services on 23.03.2013.. But till date my no. Is not activated neither in GSM nor in CDMA..
Plz help this is my official no. Nd i need to get it activated ASAP..

alternate contact no. [protected]

Reliance GSM - ERROR 40'H,ME [Comment in Complaint]
I am too having the same problem " 44'H, ME Error " with reliance gsm network. my no - [protected] I am facing this problem & unable to get positive reply from reliance....

parvender
[protected]

I recently got a new reliance CDMA Sim.
For the moment i got i am unable to make a call.
I call to some number i am getting a response to call to customer care.
When i tried calling to customer care at the moment when it gets connected to some customer representative the call is ending.
Could you pl. suggest me what to do about it? and try to fix is asap.
My number is [protected].

Thanks in advance.

Hi! I'm Nirjhar Mistry a Reliance GSM customer and my mobile No is [protected]. Recently I bought a Lumia 620 & insert a Reliance GSM SIM card in it. As this Phone requires a Micro SIM card so the mobile reseller cutdown my existing SIM by a SIM cutter and insert it in Lumia 620. Now my problem is
1. Sometimes I can't check my balance by dialing *306#. Error mesage Something is going wrong.

2. Unable to use 3G service in my locality,I live in Bamangachhi and here 3G signal is fine,even my Nokia X6 is getting 3G signal properly & working fine.
For those problem first I Emailed to Nokia Care & they replied that as My SIM card is made from a normal sim card so the problem may come because the sim isn't fit with the micro sim card slot properly. Then I call to Reliance Complaint No 198, they told me
1. They don't have any info about micro sim.
2. Another officer asked me to know what is a Micro SIM card & Refer to Reliance oulet for information. From Reliance outlet I was replied that they don't know about a micro SIM.
Then I send a Email @ customerca​[protected]@reliance​ada.com with a screen shoot taken by Nokia X6 and Lumia 620.(Also attached with this post)
They Replied ...(copy&paste the email)


Dear Nirjhar,

Thank you for contacting Reliance Customer Care.

This is with reference to your E-mail regarding 3G connectivity related.

We regret for the inconvenience caused in this regard.

Kindly note that, as per our records Nokia Lumia 620 will not support 3G services and hence you are facing the same problem.

It is our pleasure to assist you.

Assuring you of our best services always,

Thank you for choosing Reliance.

Warm regards,

Vijay Amirtharaj J
Officer - Customer Care
Reliance Communications Limited.

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.

For any queries about our products or services please dial *333 for inquiries (chargeable at 0.50/3min) or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial [protected].

Now what to do with my problem. I'm Reliance Customer for a long days and did'nt expect that from them. I want a proper solution from them. For phone specification please refer this link http://www.gsmarena.com/nokia_lumia_620-5147.php


Thank You.

Nirjhar Mistry.