[Resolved] Reliance Prepaid Connection — Deduction of balance after deactivation of service | |||
I am regular user of reliance prepaid, last month a voice service was activated on my mobile by chance which deducted my balance by Rs.30. I never needed that service but i was given explanation that its been activated from my side so we can't refund your balance but we can de-activate it for future for unwanted deductions (dated 28th Feb.). i agreed for so its only Rs.30, but please de-activate it for future.After 1 month on 31st march, again Rs.30 get deducted from my balance, i again called customer care and after much explanation they feed my complaint, after 2 days i got message that your complain is dismissed, again calling to c.c, An executive(divankar) checks all details of my past calls to customer care and tells me that i am right with my complaint and tells that :i submitted the first complain on 28th feb to de-activate the service but it do not get de-activated due to technical fault,then he calls his senior to resolve it but line disconnects.After another calling the other executive just denies to take any action as complain is already dismissed, which was without checking old request of me of de-activation of service on 28th feb. I never used that service, but paid Rs.60,i don't know what that service was.but beared charges. My number is- +91-[protected] (Reliance Prepaid Hry.) Regards -Jimmi Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
14 Comments | |||
Comments
Reliance Prepaid Connection — regarding automatic balance is zero
dear sir,on 25th of nov.i was having 200/- balance in the morning when i was coming from kolkata to ahmedabad.but in the afternoon when i checked the balance than i was shocked that as for 6 hours my mobile is been switched off than how can my balance shows me zero.i complaint for 4-5 times from my husbands mobile.but no action was taken by the company & no refund was made to me.know on 18th of dec.in the morning at 10.30am i checked out my balance it was 170/- as i was travelling towards bikaner from ahmedabad.sir at 3pm i recharged my phone for 300/- so the balance was 470/-.sir as iam having the schem of 1paise per second.sir between jodhpur to bikaner the reliance tower doesn't catch in the train.so after reaching bikaner at 6pm. i called to my husband to tell him that i reached bikaner.i talked with him for 50 seconds.after that i checked the balance than i was shocked that the balance is only 11.76 it means that my 458.24 is gone.i started complaining to the customer care. i talked to the executive he told me that please switch off your mobile for 5 minitues & pull out the battery.after 5 minitues i again started the mobile than i was shocked that the balance is only 76paise.i again contacted the customer care the said person named mr.rajkumar told that we are trying to resolve the problem isit the tecnical fault or what. but sir till date there is no refund or no one is listning the complain as i or my son or my husband do the complain they are now saying that your mobile calls are diverted to the other no. sir the number which they are saying is of my husband.my husband is using the vodaphone.but sir there are no calls on my cell .tell me sir in the web world i show my moblie if it is diverted or not but the executive says that there is no call diverted.so sir please try to make company refund my balance.
thanks
vijaylaxmi baid
Prepaid connection — wrong deduction and deactivate services
Sir,My complaint regarding the wrong deduction and disactivate service sir i had submit my complaint on 11.03.2010 no. is 1-[protected] but i have submmit on[protected] complaint no. is 1-[protected] but there is no positive response as well as not credited my amount in my account [protected] sir please proceed urgently.
Thanks
Gaurav kumar
T no. [protected]
Reliance Communications — Balance Deduction without any reason and notice
Dear Sir/Madam,Myself Avinash Tandan and I am user of Reliance Prepaid Telecom Services, My Mobile No. is [protected].
I am surprised with the unexpected balance deduction from my account many times, Some services has been activated on my cell no. although I never requested for the same.
Please acknowledge Towards this issue and try to get rid of as soon as possible.
Thanks!
Your's Truly
Avinash Tandan
Kanpur, UP, India
Hi Avinash,
Sorry to hear about your experience. As per our discussion, you have been informed that the complaint has been forwarded to the concerned department. We will get back to you shortly.
Regards,
Reliance Mobile Online Support Team
Your feedback is important to us. Keep Posting!
Sorry to hear about your experience. As per our discussion, you have been informed that the complaint has been forwarded to the concerned department. We will get back to you shortly.
Regards,
Reliance Mobile Online Support Team
Your feedback is important to us. Keep Posting!
Reliance Telecommunication — deduction of balance without any reason
sirmy balance is deducted by my reliance operator without any reason i haven't subscribed any pack or made any call and yet an amount of 30 rupees is deducted from my main balance it has happened with me several time, when ever i get a recharge of 110 a sum 30 rupees gets deducted from my balance after few hours...
sir plz do help me...........
Reliance — Balance deduction without notification
This is a complaint regarding the deduction of balance without prior notification. I have faced this problem more than 3 times now. I was using a SMS service of Rs. 39/- for few months, at the time when the validity was about to get over i received a message to keep sufficient amount to renew your message service, I didn't followed that as I was not in need of that service and kept my balance nil. After four i recharged my number with Rs. 25/- or so, they deducted Rs.19.50/- saying your message card is renewed for 15 days. Same thing happened this month again when i recharged it with only Rs. 15/-, again they deducted Rs.6.50/- saying your message card is renewed for 5 days.This time it happened even after i asked customer care t stop all the services from my number. When asked again to customer care they replied that it was my mistake and its company's facility we are giving which is actually creating problems. Kindly Reply with the same soon as what to do with these kinds of problems with RELIANCE. Thank you. Dear Sir/Madem,
I am ahaving a Reliance Prepaid connection and i am using this connection from more than 1.5 yrs.From last one month i am facing some prob in my connection.Reliance person activated many services on my phone without my permission and deduct the fund from my account.
Mob No......+91 [protected]
Plz do the needfull..........& Refund the Balance
We are waiting for your valuable reply................
Regards,
S Pandey
I am ahaving a Reliance Prepaid connection and i am using this connection from more than 1.5 yrs.From last one month i am facing some prob in my connection.Reliance person activated many services on my phone without my permission and deduct the fund from my account.
Mob No......+91 [protected]
Plz do the needfull..........& Refund the Balance
We are waiting for your valuable reply................
Regards,
S Pandey
Reliance Prepaid Connection — Automatic Service Activate
Dear Sir/Mam,I am using reliance prepaid connection +91 [protected] from last 1.5 Yrs and i am facing balance prob in my Mobile from last 03 month, Reliance person automatic activated services on my No. withot my permission and i have also registered a complaint last month and Reliance person has insured to me that your all the balance will be credited in your A/c and No any Service will be activated withou your permission in future but still i have not getting my bal which have debited in my A/c.
And also on dtd. 06 Jun 2011 ammount debited in my A/c........
So, Plz i request to you again that refund all the balance in my A/c which are debited in my A/c due to your mistake.
Mobile No. +91 [protected]
Regards,
Shyam Pandey
Royal Index L.L.C, Bur dubai,
Royal Index LLC, established in 1996, operates in UAE as a Financial Intermediary Company, licensed by the Central Bank o[censored]AE for intermediation in Currencies as well as Intermediating in Money Market transactions Only. The company is a joint venture between Asia FX Pte. Ltd and Al Taweela General Trading Est., based in UAE.
Royal Index LLC, established in 1996, operates in UAE as a Financial Intermediary Company, licensed by the Central Bank o[censored]AE for intermediation in Currencies as well as Intermediating in Money Market transactions Only. The company is a joint venture between Asia FX Pte. Ltd and Al Taweela General Trading Est., based in UAE.
Reliance Prepaid Connection — Automatic Service Activation
Dear Sir/Mam,I am using reliance prepaid connection +91 [protected] from last 1.5 Yrs and i am facing balance prob in my Mobile from last 03 month, Reliance person automatic activated services on my No. withot my permission and i have also registered a complaint last month & 02 Complaints Registered in cuurent month and Reliance person has insured to me that your all the balance will be credited in your A/c and No any Service will be activated withou your permission in future but still i have not any proper solution from that side..
>>>Also on dtd. 06 May 2011 ammount debited in my A/c........
>>>And today 14 May 2011 also bal deduct in my A/c.
So, Plz i request to you again that refund all the balance in my A/c which are debited in my A/c due to your mistake.
Mobile No. +91 [protected]
Regards,
Shyam Pandey
Reliance Prepaid Connection — Balance deduction without notice
Hi,Just wanted to lodge a complain against Reliance Communications Ind Ltd. regarding their unscrupulous behaviour of deduction of balance from my CDMA prepaid mobile connection. Couple of months back I had complaint about the same and they restore the balance. But again they started activating the paid services for which I never gave my consent. And each time I recharge, they deduct money from my account since 2-3 months back. I request you to please help me in re-instating my balance deducted without any valid reason.
Reqesting for an early response.
Regards,
Mumtaz Ali
Reliance Telecom — deduct balance without any reason
i initiate the request for donot call on the date 05/01/2012 and my rezistration number was [protected] but beside that they start one value added pack of Miti ke rang and debit my balance after that they start one more unknown service on my mobile without any request and start debit my balance 3 per day,I request my balace back
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Prepaid connection — De activation
my clarificationmy no [protected]
last two days back
my mobile was missing
so i want to de activate my no
then i want to dublicate no also
plz kindly tell me wat can i do
any inform plz contact another no
[protected]
plz reply me