Reliance Communications Complaints & Reviews

I am a DAPO customer and had a CDMA reliance number [protected]. Being in the Army I came for a Course to MHOW(Indore MP) in July 2009. I approached the local Reliance Office to change my number to a local one and also convert it to a GSM number as the original mobile set I was using had gone out of order. I was told that there was no procedure of conversion and that I would have to terminate this connection and apply for a new one. I did the same. I deposited Rs. 3000/- as ISD charges and was alloted a new number [protected]. I was told that I would be refunded the charges on my CDMA connection after deducting the bill within 2-3 months. I have waited patiently for 8 months to get refund and now since upon the termination of course I am leaving MHOW I approached the local office again to remind them. But I was given an absolutely careless and negative response. I was told to approach the Indore office but they too greeted me with the same attitude. I would like to mention here that I have interacted with Mr Animesh Bajpai (Retail Manager MHOW Reliance Office), Mr Ambuj Pathak (Finance Manager Indore Reliance Office) and Mr Kumar Skand (Cluster Customer Care Manager Indore Reliance Office). It pains me to be a loyal reliance customer. What is the point in sending SMSs like "Congrats on being part of the million user Reliance network" if you can not keep the customers happy.And that too for a paltry sum of Rs 500/-. I would appreciate if you could look into the matter and do the needful at the earliest as I am leaving Mhow by 31st Mar 2010.

Dear sir..

This is Ibrahim Ijabba Saheb from Manipal.My a/c number-folio [protected].You mentioned My name is wrong please correct my name as i put and My Bank a/c number also wronge.please correct as[protected]Sysdicate bank Parkala) change my Residency Tel number[protected] & cell num[protected].

Thankyou

Regards
Ibrahim Ijabba Saheb

i ahve purchased a new sim on 26 feb 2010 vide no. [protected]. i got this sim while i have submitted all docuyments to reatiler. but on[protected] they disconnected/ barred my services without any notice / inforamtion / sms. now from 16-03 to till today[protected], i have send several mail & made hundreard of calls but they neither responded properly nor restored my services.


the whole communiaction is given below:

dear officer/s of RELIANCE,

i m still afraid from reliance and its thinking (BADA hai to BETTER hain)idea

even after 7 days or 170 hrs your whole system is not able to findout my documents. even though your giant system is not able to find the responsible person.

i think you should all must think once again that what would you feel when u will suffer from such a horrible condition.

i know you all are just nothing but a big zero. who just want more custonmers but no value for customers and their problems

its the height of your responsibility and manners that till the moment none of you give me your conatct number?

why ?

whether you afraid from a single customer.

i m sure you all are.

whats the meaning of this mail, you will read and just as usual auto reply, ""..................""

now will you give me the mail id/ conatct number./ fax no of senior persons of your company, to forward my complaint more.
i m sure you will not do this.
but i have
Telephone: +[protected], +[protected]
Fax: +[protected]
E-mail:
anil.[protected]@relianceada.com
. should i mail my complaint to this mail id ?

you may call me on [protected] only .

thanks
s k gupta

On Mon, Mar 22, 2010 at 7:54 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Customer,

This is in response to your e-mail regarding restoration of services for your Reliance Mobile number [protected]. Please note that as informed to you earlier, we have documented and taken up your complaint to relevant department for redressal. One of our executives will be in touch with you shortly.

Further to your concern regarding our customer care services, we understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

Also, we are aware that the issue highlighted by you has been purely aimed at improving our services and to make our relationship with you last for a lifetime.

We have made a note of your feedback and forwarded it to the relevant department for appropriate action to be taken.

Yours sincerely,

Snigdha B Ganguly
Service Assurance Cell
Reliance Communications

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com or fax us at[protected].

Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: sushil gupta ([protected]@gmail.com)
Date: Monday, March 22, 2010 01:32 PM
To: gsm.[protected]@relianceada.com (gsm.[protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com); gsm.[protected]@relianceada.co (gsm.[protected]@relianceada.co); Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com)
Subject: Re: Reference your mail


its very shame ful to say that the whole system of reliance is just a big joke and i assure you that i will always say to every one" write a postcard but never trust on RELIANCE" they are just making the customers as football. do u know how your good is customer care over *333, some one mr harvinder denied to talk me and just disconnected the phone. now i am thinking why i trust over reliance is ther any your manager / senior person there to look after all these things or just all things are running fre flow.


extreme shame full

now please donot restore my number.

i m not intersted for your service.
becoz on this experience just before few minutes AIRTEL just send me sim at my doorsteps.

so thansk for your extreme dsupport for making my loss.

keep it up.

s k gupta

copy to :
1. The DDG(PG), sanchar bhawan askoka road. nd (BY fax[protected]
2. The advisor, TRAI, NEw delhi (By fax[protected]

On Mon, Mar 22, 2010 at 12:10 PM, sushil gupta <[protected]@gmail.com> wrote:

till the moment, services are not restored.

so now the same is going to be forwareded to TRAI & DOT.

thanks

s k gupta


On Sat, Mar 20, 2010 at 6:34 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Customer,

With reference to your e-mail regarding activation of services for your Reliance Mobile number [protected], please note that we have taken up your complaint to the concerned team for appropriate action to be taken. One for our executives will be in touch with you shortly.

We appreciate your patience in this regard.

Also, we egret for delay in providing resolution and understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

Yours sincerely,

Satyajit Das Mohapatra
Service Assurance Cell
Reliance Communications

For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at [protected]@relianceada.com or fax us at[protected].

Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: sushil gupta ([protected]@gmail.com)
Date: Friday, March 19, 2010 10:59 PM
To: gsm.[protected]@relianceada.com (gsm.[protected]@relianceada.com)
Cc: Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com)
Subject: Re: Reference your mail

thanks for the response.

dear Indrajit Surve

GSM Customer Care
Reliance Communications

once again thanks

today i visited to delhi just fir reconenction of my cell [protected],
because due to barred service of this number i have lost more than 50,000/- in last 3 days.
as i have three demat accounts, and there confirmation comes on this new number, i failed to do so.

so i decide to take the leave from my service and visited to delhi for the same
first i go to a outlet by name



DELHIRecall Management Services2157, Db Gupta Road, Pahar Ganj, ( Opp Reliance Fresh Store),New Delhi10 am to 7 pmSunday


this outlet denied to help and also refused to listeen my point. he just give a statement, who bloody hell is told you to get a connection from retailer. ab liya hain to bhugato, we are ahere to serve you. u should go to retailer only to submit your documents. so i made a remark of same in their complaint book place on the entry/exit gate.(you can verify the same , ther were previous entry of fated 13-03-10 of someone else.)

then i came to R.S. Communiaction XV-7340, gali no.1, aram nagar, pahar ganj, nd-55, (OWNER -Rehamt)
there i meet with retailer and marketing boy (at 1.50pm/[protected]. they promised that they will send my form/ documents today positively. but till the moment( 10 pm/ 19-3-10) services are not restored. they told that it is not possible to send two or four forms to company.
however i am feeling very bad and disgusting that why i purchased such a sim and over that i trust over services and joined that number with my d-mt account. however such a big loss due to your servises can fulfill?

i m sure u will say that u will look into the matter. all the proofs and matter is at your end.

one most imporatant thing i would like to ask : EACH TIME I HAVE ASKED TO SUBMIT THE DOCUMENTS TO NEAREST OUTLET BY YOUR CUSTOMER EXECUTIVE. IS IT POSSIBLE TO GET A SOIM WITHOUT GIVNG ID-PROOFS and ALL?
IF YES. WHO IS ON FAULT, IF NO WHERE ARE MY DOCUMENTS/ BECOZ WHEN I SUBMITTED DOCUMENTS, I HAVE SUBMITTED THEM TO RELIANCE'S REPRESENTIVE. IT IS YOUR MORAL DUTY THAT U SHPOULD CHECK ABOUT IT.

NOW I DONT KNOW WHEN WILL GET MY SERVICES BACK, BUT WHO S RESPONSIBLE FOR MY FINANCIAL LOSS AND LOSS OF MY SOCIAL IMAGE AND SO ON.
HOW EVR U MAY CALL ME ON MY OTHER NUMBERS E.G. [protected] / [protected], [protected] FRO FURTHER ANY CLARIFIACTION.

HOWEVER IF POSSIBLE PLS GIVE ME YOUR CELL NO./ DIRECT CONATCT NO.

THANKS

S K GUPTA
M-29, SECTOR-23, GHAZABAD,(up)


P.S

We tried to contact you on the number provided, but we were unable to reach you.


ABOVE STATEMENT FROM YOUR SIDE CLEARLY INDIACTE THAT U DIDNOT READ MY COMAPLINT FULLY.
BECOZ IN THAT IT IS CLEARLLY WRITTEN THAT MY SERVICES ARE BARRED FROM YOUR SIDE. HOWEVER I DONT KNOW THAT WHICH TELECOM SYSTEM WILL MATURE A CALL ON BARRED SERVICE NUMBER?

ONCE AGAIN I WOULD LIKE TO TELL YOU THAT GO THROUGH THE COMPLAINT AND ITS SEVERITY. SO THAT YOUR COMANY MAY TAKE NECESARY AND SUTABLE ACTION AGAIANST THE PERSON, WHO DID SUCH A BLUNDER.

P.S. 2 : IF MY WORDS ARE HURTING YOU I M SORRY BUT, BEFORE THAT I WOULD LIKE TO REQUEST TO KEEP YOURSELF AT MY PLACE WHOSE SERVICES ARE STOPPED AND HE IS GOT DCUTOFF FROM THE SOCIETY ALONGWITH FIANCIAL LOSS.

REQUEST : AN URGENT AND CONFIRM ACTION
TAHNKS

On 3/19/10, gsm.[protected]@relianceada.com <gsm.[protected]@relianceada.com> wrote:
Dear Mr.Gupta,

We tried to contact you on the number provided, but we were unable to reach you.

With reference to your complaint on interruption of your services, please note that in order to enjoy uninterrupted services, validation of the documents submitted by you at the time of subscription is necessary.

We request you to visit the nearest Reliance Mobile Store along with the Address and Identity proof.

The list of documents covered under Address and Identity proof is attached along with this mail.

Further, we request you to provide us the following details :
Your First Name :
Your Last Name :
STD Code :
Place of Birth :
Customer Application Form (CAF) number :
Pin Code :
The details furnished by you would enable us to assist you better as the details of your Reliance GSM Mobile number [protected] are not updated in your records.

Further to your complaint against Outlet Executive, we regret the inconvenience caused to you while using our services and are concerned by the feedback received from you. We are aware that the issues highlighted by you have been purely aimed at improving our services and to make our relationship with you last for a lifetime.

Please note that we have taken up your issue with concerned department to take appropriate action.

Yours Sincerely,

Indrajit Surve
GSM Customer Care
Reliance Communications

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: sushil gupta ([protected]@gmail.com)
Date: Thursday, March 18, 2010 10:36 PM
To: Care Email ([protected]@relianceada.com)
Subject: barring of services on my cell no. [protected]

dear

i have purchsed a new sim before 2 weeks from new delhi, after depositing all necessary and legal documents, full signed and after that i enjoyed the services without interruption for 10 days. but from 20.00 hrs[protected] my sim services got barred without any information or sms or any notice. when i contacted to retailer he told same will be restored within 24 hours i .e. upto 20.00 hrs of 17-03-10, but till the moment ( 13.00 hrs,[protected], no servbices restored.

this incident creates a very bad impresion in my social network. hence i would like 2 say

1. immediate restoration of my services on my cell [protected].
2. letter of apology for the same from your side.

however for technical aspects 12 hours are being given to restoration for the same services ...

later the case will be forwared to DOT and TRAI and cosumer services section, GOI.

an early action is anticipated.

S K GUPTA
M-29, sector 23, Ghaziabad


but nobosy care

s k gupta

Dear Sir,
I want to complain about Reliance Industries, I had problem with Reliance energy and Reliance Broadband

First Let me talk about Reliance Enery, We have a office in Mumbai where reliance energy is the provider for
Electricity, Our Owner has cheated us and gave a meter for Home use and finally after a year some reliance people came to our office and they charge us for using home meter for commercial purpose, They charge us around 1.75 Lakh, when when I tried to get details about this bills or how they have charge us nobody has the clue, Customer care dont know anything about this they are just asking us to pay the bill, I dont know why we dont have the right to get the details about our bills


Second is our internet broadband , we have one of my office in Mumbai where we tried to have a internet, we paid them installation money of around Rs 10,000 but due to some problem the connection was not given to us
Now from last one year we are trying to get our money back , its not about money but the way this people are doing business really hurts me

We also have office in Pune where we are using reliance broadband, Since we have a broadband for business I thought they will help us and they guaranty that whenever there is problem they will sort it out in 24 hrs but they take arounf 5 days to solve the problem when I ask for waiver they said we cannot give you , but when there is delay in bill payment for 2 days they will charge you for that

I think this company is really curse on India and they just want to make money and all indian are helpless and they have to do the business under them as they control everything and we are dependent on them


regards

Dear all,
i have taken a reliance card a week ago number is - [protected] all was going vey well for the first few days but suddenly a message came telling me that i have not submited my papers properly and so i had to submit it again i had no choice but to submit it again so i submitted it again on thursday18/03/2010 still the card was not active so on saturday again i had to submit the papers again ther i was told that they will send it as soon as possible ans start the sim card but still it did not starrt on monday also so i ahd to call the reliance customer care again and again from thursday itself but still to no avail on monday had a talk with some mr chandrakant of relianceand he told me that the card is activated within 24 hrs of the submission of the papers but as of now on tuesday 23/03/2010 still the card is not functional so i again called reliance care and had a talk with some MR Arjun first of all he was very rude and did not know how to talk with a customer and he was saying just one thing that they have still not received my papers and they cant do anything for it i hope the higher authority of reliance read this and pls take the required action and help me out with this.

helloo,

im a customer of reliance cdma from a long time.. recently im facing some problems regarding deduction of my account balance, suddenly a messgae comes from reliance and it states your account balance is very low recharge immediately.. when i see before, my account balance is more. i dont understand why it happens every time. this is third time i lost my balance. this is radiculous and worrest service from them. but, they proudly says no.1 network in india.. no.1 networks doesnt do like this..


thanking you,

sreekanth...

sir,

I have reliance prepaid connection. When 3 times i made a call, then after call my account has been deducted by RS 120, 50,10 respectively. But account would have been deducted by RS 1. so when i contacted on customer care, no response from there because there is always waiting for 5 to 6 minutes. so please give me advise how can i get back my money. If you really want to help me then mail me on ca.[protected]@gmail.com

dear sir /mam
I had applied for reliance broadband connection about two months ago, and pay rs500 for the same. But the connection was not provided due to unavailability of free port near this area. so we request the agent to refund that money but no action has taken till now.please help me to get that money.
#3543
sector46c
chandigarh

i want the call detail list for March 2010 as few mobile numbers are realling disturbing
my mobile no is [protected]

This is to inform you that the caller tune of my mobile activated without my permision when i called to customer care they told to sent msg for deactivation. The question is why I have to send sms when i am not activate the service and it is charged from my a/c who is going to take the responsibility for this. And if i not send the sms the it is activated for unknown period. Why this happen.

Dear Sir,
We have the reliance mobile connection of reliance for last 4 years and the no is [protected]. Earlier it was post paid then we converted it to pre paid. For last 1 year we are facing problem that the company is deducting money for activating different schemes without our conents. We have launched the complaints for so many times and every time they have informed us that in next 48 hrs you will get your money back. Some of the complaints nos are[protected], [protected],[protected].

We are suffering this problem for last one year approx and lost almost Rs.1000/- and faced alot of mental torture. Every time going to Reliance communication and complaints and there is no solution. Again talk to customercare but no further solution.

I request you to kindly take actions agianst this and help me to get reimburse the money and peace i have lost.

Thanking you

With regards,
Setul Shah

Hi ,
I was using reliance internet connection in 2009 and they sent me a bill with an exorbitant (Aug -09) after which I declined to pay and stopped using the connection. Then this was settled through Lok Adalat Bangalore(PLC NO : 542154) on 18.01.2010 and I have made a made a payment of Rs2300.00 on 18.01.2010. I have the proof of the these. After this they collected the equipments from my home( on 26.01.2010) and confirmed that the connection is completely disconnected. I have proofs for this both as a mail(see attached) and a hard copy. However they have not returned the deposit amount till date.

All this was fine until today when they have sent another summon from Lok adalat (PLCNO: 542154 , Bangalore ) again for another amount of Rs 1216.00 for the same thing, with the A/C no( Please note I don't have any other services from reliance). I mean once this is settled through Lok adalat this should be final for both the parties. And on top the connection was closed, this is confirmed from their end and hence there is no outstanding bill.
The company is simply trying to mint money by harassing customers. Please look into this matter and help me to get back the deposit amount which they have not refunded still.

My A/C no is [protected].
Thanks,
Sudip.

RE: User ID Details - Deepak Trading‏
From: Deepak Dugar ([protected]@hotmail.com)
Sent: 25 February 2010 16:00PM
To: arup.[protected]@relianceada.com
[protected][protected][protected][protected]
To: [protected]@hotmail.com
Subject: User ID Details - Deepak Trading
From: Arup.[protected]@relianceada.com
Date: Wed, 24 Feb 2010 15:46:27 +0530


Dear Sir / Madam:

Greetings of the day !!!!!!!!

As req, Pls find the User ID Details.
Regards,
Arup Chowdhury,
Revenue Assurance - WB/BI/JH
Enterprise Broadband Division
Kolkata
Always : 30331809


Dear Sir,
I thank you for sending me the details of my usage of broadband services for the period 11/01/2010 to 10/02/2010. While going through the details, I found few entries which needs explaination. Your last entry shown is on 24/01/2010
Item no 1> which is impossible as being a Sunday our office was closed and there is no way I could have used the service as shown in your chart.
Item no 2> my start time shows 16:15 and end is 17:53 and next entry shows start time to be 17:29 to 17:37,
Item no 3> It is not possible for me to use the service at 1 am in morning at my office,
Item no 4> my start time shows 14:44 and end is 15:33 and next entry shows start time to be 15:01 to 17:50,

Similar time start and ending error is shown on 24/01/2010

Date Start Time End Time Session duration(hh:mm:ss) Data Upload(KBs)Data Download(KBs)Total data transferrred (KBs) Cumulative Usage(MB)

1/24/2010 13:06:40 14:19:16 01: 12:[protected] 1329 1>?
1/24/2010 13:06:17 13:06:30 00: 00:[protected] 1086 ?
1/24/2010 13:05:47 13:06:04 00: 00: 17 39 32 71 1086 ?
1/24/2010 11:56:30 13:30:23 01: 33:[protected] 1086 ?
1/24/2010 11:53:17 12:25:03 00: 31:[protected] 778 ?
1/23/2010 13:18:56 13:51:17 00: 32:[protected] 768
1/21/2010 14:30:44 15:03:34 00: 32:[protected] 766
1/21/2010 13:42:10 14:01:12 00: 19:[protected] 764
1/21/2010 11:22:17 12:24:30 01: 02:[protected] 763
1/20/2010 17:29:05 17:37:01 00: 07:[protected] 756 ?
1/20/2010 16:15:31 17:53:08 01: 37:[protected] 748 2>
1/20/2010 0:29:23 1:05:42 00: 36:[protected] 510 3>
1/19/2010 11:08:00 15:33:33 04: 25:[protected] 480
1/18/2010 14:13:49 14:47:18 00: 33:[protected] 456
1/18/2010 13:41:57 13:43:20 00: 01:[protected] 454
1/18/2010 13:10:02 13:37:37 00: 27:[protected] 453
1/16/2010 22:08:05 22:36:38 00: 28:[protected] 432
1/16/2010 19:57:57 20:29:43 00: 31:[protected] 368
1/15/2010 15:01:31 17:50:48 02: 49:[protected] 368 ?
1/15/2010 14:44:51 15:33:50 00: 48:[protected] 62 4>
1/14/2010 12:47:31 15:28:57 02: 41:[protected] 58
1/13/2010 18:33:08 19:19:37 00: 46:[protected] 47
1/13/2010 18:00:36 18:20:55 00: 20:[protected] 37
1/13/2010 16:59:47 17:05:05 00: 05:[protected] 31
1/13/2010 13:03:46 14:55:52 01: 52:[protected] 30
1/12/2010 17:25:56 18:19:56 00: 54:[protected] 18
1/12/2010 14:13:27 15:19:25 01: 05:[protected] 9
1/11/2010 14:31:33 15:04:02 00: 32:[protected] 4

I request you to go through the chart and explain the abovenoted points as soon as possible.

Thanking you,
Yours faithfully

For Deepak Trading Co
Deepak Dugar

In response to my query I got this response :-

'ADAG=[protected]' Reference to your e-mail‏
From: [protected]@relianceada.com ([protected]@relianceada.com)
Sent: 09 March 2010 09:16AM
To: [protected]@hotmail.com ([protected]@hotmail.com)

Dear Customer,

In response to your e-mail regarding "Bill Related Dispute", registered under the Service Request ID[protected]. Please note that your complaint has been resolved from our end with the resolution that as checked in the system all the data usage for the bill dated 11.02.2010 has been charged correctly as per the rate plan.

Hence, we are unable to process any request for waiver.
Looking forward to serve you in the future.

Yours sincerely,
Gafur Khan,
Broadband Customer Care

Reliance Communications.

Please help me to evaluate the usage data given above that whether it is correct or not.Your opinion in regard to this matter is very important.

Thanking you,
Deepak

To, 14/02/2009
The Manager-in-charge,
Reliance Communications,
Billing Department,
Bangalore.

Sir,

Sub: Waiver of the bill for the postpaid Netconnect connection.

This is to inform you that I had taken a postpaid internet connect connection from one of your reliance communication outlet at Jainagar, 5th Block, Bangalore.
Ever since the service got activated, the modem was not working properly i.e. it was getting disconnected on its own after 5-10 minutes.
After encountering the problem I had called your customer care department conveying the problem which I was facing.
After making the preliminary enquiry about the operating system which I am using and other configurations, it was conveyed to me that there was some problem in back-end server and it will be rectified within seven days.
Even at that time I had told to the customer care executive that it seems to be a problem in the modem device, but he asserted that this problem is from the server side which will be rectified within a week’s time.
When the problem was not rectified even after the week I had complained about the problem to the reliance communication outlet.
After making a follow-up for 6-7 times finally the engineer visited my home and checked the device.
He confirmed my apprehension that there was some inherent problem in the device because of which it used to get disconnected soon. Then he gave me the address of the customer care of the ZTE where I had deposited my device which was finally replaced by a new one and given to me back on 02.02.2009.
By that time the services were disconnected .
When I went to reactivate the service at your outlet I was told that I had to pay the whole bill and waiver if any can be given only for the time the ZTE service center took to replace the modem.

It may be noted that I had subscribed for 1 GB pack with a rental of Rs.650/- and my actual usage because of the inherent defect of the modem was only 25 MB.
Had the modem been working properly and I wouldn’t have used even a single MB of my I GB pack, I would have been liable to pay the whole amount.
But under the circumstances where the defective modem was purchased from reliance outlet and because of the inherent defect in it I could not use more than 25 MB, I cannot pay for more than what I have actually used..

You can have your own enquiry into the matter as to what was the defect in the modem, which engineer visited and also you can trace from your data card customer care department as to when was the first time I had made a complaint regarding the problem over telephone.

A faulty supply of the modem device and late redressal of grievance from your side will not make me liable to pay for the services which I have never used. And if that is insisted upon, then it will be against all the principles of natural justice.
Therefore I request you to kindly restore the services and give the waiver of the rental till the date of restoration.

Yours truly,


Gunjan Kumar

Datacard no. [protected]

Cc to Consumer Forum
Copy retained for further reference and follow up.

Hi,

I am one of the Reliance Broadband Customer using a Tariff Plan of Rs.650 / month with unlimited usage and 75 free local calls.

Customer Name : Saravanakumar L

Customer Id :[protected]

Current Residence Address :

No. 8/25, Ground Floor,
CityStar Kousalya Apartments,
Rangarajapuram IInd street,
Srinagar Colony,
Saidapet, Chennai - 15

We were at Shenoy Nagar, Chennai a week before where the connection was made by febraury last week.
Now we shifted our home to SriNagar Colony, Saidapet, Chennai.

It was Mr.Malairaj, an agent, through him we filled the form to get the connection. He promised me to provide free connection after shifting home without
any shifting charges.

It has been about 10 days since we shifted to new home and yet the broadband connection was not established there.

We called the agenst, Mr. Malairaj and Mr. Sathish many times a day but no proper response from their side.
We also provided them nearby street reliance broadband customer no for their reference.

We just used only 1 week since the connection was made at old home. I am completely disappointed by the worst service Reliance is providing me
for reestablishing the connection during home shift.

We have registered so many complaints thru Reliance Toll free no ( Complaint No[protected] and they told they would forward this to the corresponding team and do the necessary. But nothing happened.

We cannot pay Rs.650 for a period of just 1 week. Hope you can understand and do the necessary action immediately.
I have no intention to complaint on any person particulary ..All I need is to activate broadband service at new home.

If any problem would still make us wait, I request you to please disconnect the broadband service asap.

If connection is not made within 24 hrs, I will contact any other agent or any other broadband service for better usage and would forward this mail to
Reliance Headoffice

Hope to get a proper response !!

Regards,
Saravana

I am using Reliance WIMAX Internet from last one year.
But now a days i am facing a problem of very slow speed.
Bytes are properly received and sent but unable to explorer the webpage,and customer care executives are also not taking my complaint.

Hi,
I bought a reliance broadband plus card in 3600/- in dec 2010 in Bangalore with 10 GB free usage.

As this was a PREPAID card, I wanted to use with my freedom as it's pay and use.

After 1 month when I rechaged Rs. 500/-. and tried connecting internet it did not allowed me. When i called up customer care thay said there is high (-)ve balance pending in your account and asked me visit R web world.

I went R web world, they failed to get details about my account balance. Still I can't use my card due to lack of information. And they are asking me to visit reliance nodal office.

I am surprised that in prepaid card whats is meaning of pending balance. That also in thousands.

Nobody informed me about this drawback. And now i can't even recharge and use my device. I had spent 3600(device) + 500(recharge) which completely lost.

please help me to waive off the pending balance in my prepaid device.

and i will start using this again with carefully keeping this drawback in mind.

my reliance number is [protected].

Thanks,
Banti Agrawal
[protected]

Sub: Non Receipt of Refund Order (Refund Advice No. 4454148) Application No. 52637018
Sir,
I had applied 45 Equity Shares of Reliance Power Limited vide application No.[protected]cheque No. 892100 drawn on Oriental Bank of Commerce, Basant Lok, Vasant Vihar, New Delhi for Rs. 20,250/-.) When the registrar had banked this cheque they have mentioned Rs. 2050/- instead of Rs. 20,250/- and the cheque had got bounced and the bank debit my account for Rs. 34/-). I had not allotted shares and got refund only of Rs. 2,050/-. Please give my balance amount of Rs. 18,200/- along with interest at the earliest.
Thanking you,
Yours faithfully,

(Hemlata Naudiyal)
I-51C, Dilshad Garden,
New Delhi - 110095

Mobile no. [protected]
this no. se wrong charge Please fix this problem at the earliest....



respected sir,
i am raj vyas using ur airtel company's prepaid connection with number [protected]. and i want to beb up for wrong Every month deduct money. if possible as soon as early send me detail. thank you.

Hello sir , i am the user of the rel gsm.i live in the main city (alwar)rajasthan.but sir there is not the full coverge of tower it only show 1 line of tower and sometime it shows the msg "emergency only" for recieving calls we run to the open area . so sir pls give the best soloution.if sir in the main city its perfomence is so worst than what's in rural area.
coverge problem area= friends colony and alkapuri
Alwar(Rajasthan)
M.No.-[protected]