Reliance Communications Complaints & Reviews

my mobile balance diducted without my consent
kindly give attention on my complaint otherwise I will have to take legal action.
thanks
Neelam

kindly sortout my problem

Reliance India Mobile ( RIM ) — wrong deduction of amount from my prepaid account

I am a prepaid subscriber of RELIANCE INDIA MOBILE. Rs.53 deducted on 13.05.08 from my account without any reason. When I placed complain, insted of refunding amount they again deducted Rs.30 from the account.I complained again.After that they returted Rs.30.But I didn't get back Rs.53. I haven't activated any value added service. The customer Care representatives/executives are unable to solve the matter.Their statements are confusing.In my view they are intentionally deduct amount for the benifit of the company.Many people are facing the same problem.

RIM connection — suspending the services

i am suffering from problem last 1 week
my all contacts are from thios mob no [protected]
so do the need full action
i had reported to
deler
call center
web world also but they are just passing the ball nothing else
i am RIM user for last 3 years but this is first exp...with RIM

RIM connection — wrong deduction of money

Dear sir,
my name is Manish mishra. sir i am facing problem with my rim connection . every fivedays difference my balace will deduct automatically Rs30 & Rs15. we complaint many time in customer care but, no response come out from there.
today morning .i getup 9oclock. i see the balance it will deducted Rs30.
from my account.
when i call customer care he told me u activated talk tune at morning 8oclock.
i getup in morning 9oclock. how i activate talktune at 8oclock.
plz help me.

Manish Mishra
itgi co.ltd

Reliance India Mobile — DEDUCTING MONEY FROM ACCOUNT

dear sir,
i'm a reliance GSM customer since 2 years. Since 10 days i'm facing a problem. Which is that a cricket 20-20 pack subscribed on my account automatically. I called the customer care cell at *333 and 198 .They said that, it would unsubscribe in next 48 hours. but next upto 7 days it couldn't unsubscribed. I call many time customer care for resolving this problem, but they deny and said to me that you should go through reliance web world.....Same incidence happens in the reliance web world of Noida, sector-18. They couldn't unsubscribed it in 5 days. I went 3 times to the web world, but they said that it can;t be deactivate....there executive also misbehave me. ...Due to it, my account is deducting daily 5 rupees..
at 25 september i met Reliance GSM nodal Officer(delhi/NCR) mr.Anuj Bahuguna.....they said to me that my problem will be solved immediately...but it can't so....
In spite of it, an another game pack also activate on my account on 25 sep, 1.52 p.m. Again i informed about this to web world. but they didn't take any reaction on this problem...................

due to it i'm facing mental, physical and financial harrasment by company..............

reliance cdma rim — UNWANTED BALANCe cutting

Dear sir,
ur company renewal one sms pack without informing me and my main balance deducted.i dont need sms pack.please return my balance.i told to customer care center but they told me that i 39 sms pack iit will not deduct from main balance n d i recharged it but after a month it autorenewed wit 39 one month 19 paise sms card i dont need this.i think relaince is stealing aur money .the govrnment should take reaction in this.otherwise i hav to go and distroy this relaince phon.this is just a dust. pls give any proper guidence to me on which i get return my balance. this is swati [protected]

RIM — Wrong Ball deducted due to my Phone

To The Manager
Respected Sir !
I am Naveen Verma.I Belong to LUCKNOW.My mob. no. is [protected] & my email is ([protected]@gmail.com)and My Query is that I am the user of (RIM) this no is 3 years old and this month 2july se mera Wrong bal deduct ho raha hai kabhi company me SR. raise karwane se refund bhi mil jate hai par 8july ko mera Rs.99 deduct ho gaya company ne sr no bhi diya[protected]. But is complain ka bal abhi tak refund nahi hua. 2 Sr no is that[protected] is par problem solve ka msg aya but Balance refund nahi aya. Another SR no is that[protected] is Sr ka sirf mujhe Rs30 refund hue hai. or abhi mera Rs60 nahi Refund hue hai.
So Plz take the action


Thanking You Regards Naveen Verma

Reliance India Mobile — wrong deduction

Dear Sir,
This is Rupesh Srivastava, I have reliance GSM prepaid connection. My mobile no is[protected]. Reliance debited 36 rupees in my accounts.. I dont know any purpose and I had not actived any plan, but reliance's customer care is saying, you had actived plan. I dont know and I have not actived any plan. I have booked complain in reliance. Complain no is[protected].

Reliance customer care executive is saying, they will not refund my money.

Reliance Customer care executive Name : Ashutosh Mishra & Mr. Kamlesh.

I would like to also inform you, they have already deducted more money in my account, in my mobile every time more that Rs 100/- balance. so I could not know, reliace have deducted my balance.


So I hereby request to you, please help me, because customer care is not giving satisfied reply.

Thanking you

Rupesh
[protected]

i agree with u they are also deducting money from my prepaid account on the name of some altrust vas charge truely scam company

The guy name is Arnab and he is the manger for sale who is the responsible person. and his now is [protected]

How did Reliance became such a big company of India?
The answer is it cheat its own country men and invest there money and earn profit.Tell me if i am wrong.IF they invest our money for say even 30 days means profit of 30 days.People i am not against of improvement or growth.But Growth towards scam and fraud is my concern so i request all our country men to come forward and help me to help you all to get rid of this kind of fraud big banner company.

HELP NEED FROM EVERYONE.

Below is the mail which i sent to the nodal department of Reliance.

Re: Refund my money
...
From:
sunny <[protected]@yahoo.com>
...
View Contact
To: RComnodalofficer.[protected]@relianceada.com
Cc: Rcomnodalofficer.[protected]@relianceada.com; RCOMNodalOfficer.[protected]@relianceada.com; Rcomnodalofficer.[protected]@relianceada.com; RCOMAppellateAuthority.[protected]@relianceada.com; Rcomappellateauthority.[protected]@relianceada.com




My name is Imtiazul Haque.
I applied for a new Reliance broadband connection two month back and submitted Rs 2206 vide cheque no # 223565 dated 10.03.10 of Allahabad Bank with relevant documents and after 15 days Reliance people came down to install the connection.
And then they let me know that they can't give me the connection and canceled my order.

Today it has been almost 1 (one ) month above since the order has been canceled but i have not received the my refund of Rs 2206.Till now the customer Service says that we have processed.
The person who is responsible name is Arnab and he is the manger for sale who is the responsible person. and his no# is [protected].This kind of employ RUIN THE COMPANY.
I request you all to please take care of this matter and restrict Reliance info com to cheat people in this way.

I have also made a complain in consumer forum below is the link to my complain.
http://www.consumercomplaints.in/complaints/reliance-broadband-c386249.html

I need my money full refunded.

Thanks and Regards
Imtiazul Haque

Reliance Broadband Service — Refund money not received

I have given cheque of rs 1325/- to one of the reliance broadband service exe. But till date i am not using that service.He informed me i will get my money back via DD. Still i have not received the same. Please help me in getting these money. Chq no-908671, Bank -HDFC Bank

Reliance/Reliance Broadband — Money not refunded yet

Hi,


I purchased reliance broad band connection 25 days back,One of the executive came to my home and he taken Rs.2300 from me and he told 3 days after reliance pepople will come and they will install the net connection.After 3 days 3 to 4 people came and they check the network in my house unfortunately there is no netwrok signal for reliance at my place.so they told me we will give you your money back but stil i didn't got my money back i tried to call the executive name mohammed([protected]) he is telling me your checque is dispatched but still i Didn't received my amount back.I completely loose all my faith on reliance broadband,the Off. of Relance broadband is situated in white field banglore.

Pls. help me for the same.

Regards
Robi.
[protected]

Reliance Broadband — Not yet received my money

I was applied Reliance Broadband on 9th April 2011, connection not done

I was paid Rs 550. Acknowledgement No:[protected]

and i didn't received my money yet.

Regards

Faisal

[protected]

Thanks i got received payment rs 500. Thanks for you support.

Reliance Broadband — does not provide service not refund money

I have applied for broad band connection at 31-May-2011. that receipt cum acknowledgement of payment no. is [protected]. Axis Bank Check no. is[protected]/06/2011). Several Time i talked to CC and communicate via email but i didn't get connection or setistefctry ans. i have also said kindly provide me connection or refund my money. but they last around 3month Customer care saying one of our executive will call you but i didn't get any call. during this i also got generated bill in my email account. so i don't want to wait more. i wish to get back my money.

Thanks
Sincerly
Mohammad Nadeem
[protected]

Me too facing the same issue.
Is anybody help us or guide us to take a legal action on this.

I was a reliance broadband customer with &quot;Billing Account No. : [protected]&quot;. I got my connection disconnected about 4 months back. They were supposed to refund Rs.1317 with in 45 days, but I have not received my money back yet. In spite of calling and mailing them repeated number of times, still no action has been taken. Request to look into the matter asap and return the money in the new address mentioned in the mail.
(Level -4, Pentagon p5, magarpatta, hadapsar, 411013, Pune)
Contact:[protected]

Reliance Broadband — WRONG BILL GENERATION

My Reliance user ID is[protected].

This connection was terminated post the request number .... Dated 29-March-2011. The connection was finally terminated on 04-April-2011.

As per the usage guidelines, the bill should be generated for the period only till the time the connection was active, i.e. for the period from 24-March-2011 to 04-April-2011. But to my dismay, the bill for the month of March was generated for the full March-April period, i.e. for the period 24-March-2011 to 23-April-2011.
And then again the bill was generated for the next cycle, i.e. for the period of 24-April-2011 to 23-May-2011 for the entire period. This was then notified to the customer care vide complaint number[protected] dated 28-May-2011. The issue was not resolved at that time as the complaint taken by the customer care representative was incorrectly mentioned as waiver, but it was not a case of waiver, but a case of excess bill generation post the connection termination.

Then again the bill was generated for the next billing cylce i.e. for the period 24-May-2011 to 23-June-2011 for the entire period.
Then again the bill was generated for the next billing cylce i.e. for the period 24-June-2011 to 23-July-2011 for the entire period. This was then again notified to the customer care vide complaint number[protected] dated 25-July-2011. The issue was again not resolved at that time as the complaint taken by the customer care representative was incorrectly mentioned as waiver, but it was not a case of waiver, but a case of excess bill generation post the connection termination.

Then again the complaint with the complaint number[protected] dated 28-July-2011 was raised. This time the proper resolution was given and the representative who introduced himself as calling from the Reliance Broadband Finance Department informed me on my mobile number [protected] that the next bill which will be generated, dated 24-Aug-2011, will be having the bill only for the usage period 24-March-2011 to 04-April-2011.

Now when finally the new bill for the period 24-July-2011 to 23-Aug-2011 has been processed, then again I can see that the issue has not been still resolved and still the bill amount consists of the entire bill amount for the entire usage period of the current 5 months (i.e. from March to August).

What more, I am now receiving a call from the number [protected]from a lawyer to pay my pending bill otherwise he will take a legal action against the consumer for non-payment of bill. To this I again raised a complaint vide complaint number[protected] dated 23-Aug-2011 to which still the resolution is to come. Here the consumer representative informed me that he cannot do anything in this matter as this will take its own time and to avoid any kind of legal action, I need to pay the entire amount and then wait for refund.

Now my question is that when the connection was terminated long way back and legally, then why am I still getting the usage bill, and why is the need for a payment of excess amount bill to which I cannot even be sure of that it will never happen again?

Please look into the matter on an immediate basis and help me get out of this. My details are as given below:

Email ID: [protected]@gmail.com
Mobile:+91-[protected]

Dear Mr Lokesh,

Thank you for posting your complaint.Please let me know if the same installation has been done or not.

Regards
Ket

i have a complent of your prepaid Sim gsm. i take a sim but when i recharge it its balance is ended automatically without using so what can i do plz tell me urgant my id is [protected]@rediffmail.com

i have purchase a sim card & i submit id proof 3 times
but my sim is not working my mobile no is. [protected]

Reliance Broadband Services — They Collected Someone's Money from Me!

Reliance Broadband and Anil Ambani's most businesses really suck.

Reliance broandband guys sent some collection agents to collect someone else's money from me.

They warned me if I don't pay it...they will cut the connection.

Now, I reached out their customer care and they are taking NO ACTION.

Will see if I can get it refunded or I will make use of no reliance stuff in my life!

Reliance Broadband — Abruptly termination of service

I girindra Kumar jha with user id[protected] was using Reliance broadband service since long. I was paying the bill on or before time regularly but on 6th April 2011 my service terminated by Reliance without my knowledge and without intimating me.
On the same day I spoke to their customer care I was being told that they received a mail from me regarding termination request.When I strongly opposed they took my complain no[protected] and promised me that it will be resolved soon. Then after I regularly followed up with their customer care, Nodal officer followed by mail but in vain. In fact they kept the matter lingering and after one month they ultimately said that it could not be reconnected.

Therefore I am being forced to put complain to You, please look into the matter and do the needful.

Regards
Girindra Kumar Jha

Reliance GSM — very bad network

Sir
i have purchase a relience gsm connection & reacharge the std calling card
in std calling card night calling 11 pm to till 6 am all rilience to relience calls are free
i have call to my friend at 11 pm but call not connected i am try many more time
call connected after one or two hours only same time i call to my freind by normal call so call connected only one time because this is chargable so please chack the problem & solved this otherwise refund my money & disconnect my no.

Reliance GSM — BAD NETWORK

Respected sir,
i have purchased Reliance GSM approxmatly 5 months back with the number [protected]. From nearly one week the network is not connecting to my mobile but showing "Emargency" somuch of times so that i am getting irritation with thier service.some times it was connecting and most of times automaticaly disconnecting during i am in conversation with others.Due to that my mobile also getting switched off automatically so that i dusturbed a lot. And somany people like me are suffering from this company's network. so i request you to solve our problem and help us as soon as possible.

Thanking you sir.

Srinivas

have purchase a relience gsm connection & reacharge the 650 INDIA calling card
in std calling card night calling 11 pm to till 6 am all rilience to relience calls are free
i have call to my friend at 11 pm but call not connected i am try many more time
call connected after one or two hours only same time i call to my friend by normal call so call connected only one time because this is chargable so please chack the problem & solved this otherwise refund my money & disconnect my no.
I HAVE CALL CUSTOMER CARE BUT ALL CUSTOMER CARE AGENTS GIVE ME THE RESPONCE
SOORY FOR THIS OUR SYSTEM IS NOT WORKING PROPERLY SO YOU CALL BACK AFTER SOME TIME

Reliance GSM — NO/very Bad Network

Hi,

I brought a Reliance GSM number couple of months back. I am facing hell lot of issues with my new number. There is no network/bad network/cant make calls. I really don't know what to do. Hope this site could be of some help.

Regards,
Abhishek Kukreti

sir i am living in bahraich district-risia baazar,
pin-271875

here is ur gsm tower...which is nt workng from 1months...i tell to our distributr but he didn't listen

and saying i hav talk to company...and company manager is saying that generator is dead...and changed in december

but sir here is a lot of customer of reliance...and r angry with ths netwrk

so i request u to plzzz tackle ths prblm by sending and expert engineer fr furthr infrmtn u call me on [protected]
i hav not giving u the no. of no. gsm bcz signal is not thr, currently

yes you are true dude, i to bouhgt the reliance sim many months back but i used it not even for couple of days, because since from 7 years there is no network in my colony(AP, Hyderabad, BHEL colony, MIG phase II) nad im complaing but no one is caring, i think ambani dont care for the users or his customers as he got much of money..

Reliance GSM — Bad network, bad service

HI All,

I just read all the compliants with respect to reliance GSM service. I am also facing the same problem as the network is pathetic. My number is [protected]. Relaince has commisioned the services without proper network coverage. They are just making the fool out of the system and the Regulators. I am not bale to understand why are the regulators not cancelling their license.

At present I feel it is a better and time saving effort if you can move to another service provider.

ya i agree the network is really vey pathetic..

Reliance GSM — Activated Service without consent

Sir,
I received an SMS from Reliance GSM Services last month to call at a TOLL FREE No. to JUST LISTEN to a Mantra.
The SMS reads like this :

" Hi,Maine aapke Jivan ko behtar bananeke liye ek mantra dedicate kiya hai.
Mantra sunane ke liye dial kare toll free 5646415. No call charges "

Now , as it is clear from the above quoted SMS that there is NO INFORMATION whether the mantra service would get activated JUST BY CALLING ON THE TOLL FREE NUMBER.
But still to my amazement ( when I came to know of the fact later ), as I called on Toll Free No. given above they activated "Mantra Services" on my number and deducted Rs. 30 immediately .
The same amount Rs. 30 has been deducted from my balance this month also.
When I called Customer Care they asked me to call on a number they gave me. When I called at that number there was NO RESPONSE.
I called Cutomer Care again and the same thing happened.

Sir, it is very sad and painful for me to think of such frauds being done by almost every BIG MOBILE SERVICE PROVIDING COMPANY with most of the individuals using their Services and I think it is not a matter of just Rs.30 but a matter of FRAUD & CHEATING with the public by such Big Companies and that is what hurts more. Are these Companies any better than the ROBBERS robbing a bank? They are simply busy making money, be it by ROBBING / LOOTING the emotions and trust and money of the general PUBLIC.
If I was some what weel off I would really have filed a PIL AGAINST SUCH FRAUDSTERS.
Seeking some action from your end.

Reliance GSM — services activated without Consent

MY Mobile no [protected] .

1) On 24 th july I got SMS that your Dear customer you are subscribed to caller tunes my 10 rupees are Deducted , Who told reliance to do that ?
2) Then I get another message on 25th july YOUR subscription to CRBT service has been renewed at rs 30 , now what is this ?
Did I tell you people to do that why you are fooling customers .
I don’t want to use bad words , otherwise I can create a seen in Reliance OFFice .
Who told reliance to activate any services did i told them ... no i didnt then why they have activated and charged me . It will be better if you will refund my amount .
Even i have given request for DND activation still not done .
Req no :[protected] .

Who told to activate such services .

Reliance — survive without consent

I would like to raise the issue with this forum. Reliance has activated CRBT service without my consent on my mobile number [protected]. I recieved a message saying that CRBT has been activated and Rs 30 was deducted my Prepaid Account Balance.

Reliance GSM Prepaid — Bad Network Service

The Network Connectivity of Reliance GSM is very Bad. I am trying to call to any one and on any network,but not a single call is connected. After that i am trying to complaint to Reliance GSM Customer Care through their site , But not a single complaint has been posted.

Reliance/ GSM — Activating service without customer consent

I have a reliance GSM connection Mobile no. [protected] in my name Arup Sarkar.Without my Consent the company is activating their service and cutting amount from my account. And once complain is filed they are not at all listening neither returning my money. And it is repeated more than twice.

Reliance GSM Mobile Service — ACTIVATING SERVICES WITHOUT MY CONSENT

Dear Sir,
I have been using Reliance GSM service (Mobile No-[protected]) form last one year since then it is harrasing me by activating lots o[censored]nnecessary services like-caller tunes, astro pack etc..to my moble no without my request and deducting their charges which I am not supposed to pay.

That recently they have activated cricket pack to my number and deducted Rs 45/- without my request/consent. I have tried to contact their customer care but they did not pay any heed to my request, rather I have emailed their customer care and TRAI also but till now I did not get any mail form their end.

I therefore request your goodself to intervene into the matter and try to refund my Rs 45/- ,deactivation of the said service and take necessary action against these companies.

Yours faithfully,
Somnath Das
M-[protected]

BALANCE DEDUCTED FROM ACCT.
Dear Sir,
I have Reliance 3G GSM sim no [protected].As on 08/03/2011 at evening I was recharge my acct with rs 222 .The conformation msg delivered in my Mobile.I check my balance show rs 201.
After some time i check balance but the no balance in my acct.In this time i did not make any call.No any service running in my sim.I was no use interner.
I call customer care 8/03/2011, 09/03/2011, 10/03/2011, but they said there are no balanced in your acct. They are not any responce to me.
I therefore request your goodself to intervene into the matter and try to refund my Rs 201. and take necessary action against these companies.

Yours faithfully,
ASHOK KUMAR
[protected]

Reliance GSM Prepaid — Excessive charging

i'm using reliance prepaid number n My number is[protected]. I've been charged excessively on local calls and also on calling toll free number. I'm very irritated because there is no satisfactory reply from reliance customer care either. Please do something about it.

Reliance Net Connect : Worst customer care

I took a Reliance Net connect+ data card on 23rd May 2011 for internet connection. I submitted all the required documents The contact person said it would be activated on the same day. It did not happen and when I contacted later they told me that it will take 24 hrs to activate. In fact, it took more than 24 hours to get internet connection. I was able to get connection for few days (around 4 days) and all of a sudden it stopped working. Then the nightmare started.

It started showing error while connecting like "error 628: connection was terminated by remote computer ..", on repeated trying it showed "remote computer did not respond". I tried contacting customer care, local contacts for reliance net connect to solve the issue. No one was helpful. Some of them were saying "it would be activated with 2hrs", "it would be activated within 24 hrs", etc etc. None of them worked and it was all to make a fool of the customer. Since them, i am calling, talking to all these people to get the problem resolved. One call to customer care told me that the verification had not been done. I wonder how it was done even while submitting all the documents.

In between, another reliance net connect local agent told me that they need the latest address proof document (latest electricity bill) and I replied that I would send them the latest one (Month of June 2011) as soon as I receive it. I had send the same on 7/June/2011 and called/SMSed them to notify the same. They callously replied that it would be activated by next day. Till now (8/June/2011), it is not activated to connect to internet. I am getting the same error.

I have been calling, sending SMS for so may times to get this problem resolved. No one seemed to care about this. They just care about selling the data card and adding a new subscriber, their service ends there. Few others give false promises like "within 2hrs" etc. Whenever I try customer care, it is always busy and the customer care officer does not seem to take note of what all I have to say. Some times, the customer care automated message say the wait time is 60 sec, infact I have to wait for more than 5 minutes to get a customer care officer.

This is a classic example of worst customer service. All they care is selling the data card and adding a new subscriber. They all tested my patience to the limit. They have no commitment or care about customer problems. Why should I wait for 2+ weeks to get an internet connection which is less speed (practically) when I can get a broad band connection {10Mbps LAN] immediately. How does one feel if they take a phone connection and they wait for activation for 2+ weeks to make a call. They are making bad name for brand Reliance. Worse all, they all made lot of error for the entry for my name, email etc in their system. That too even when I gave all the details correct.

I have decided that if my connection does not get activated by tomorrow, next I will be calling the customer care to close the connection. There are various options available, why should I wait for some which has no concern for customer care?

Enough of Reliance, also that would be my feedback to all those who I know.

Could you please post more details like your mdn no.

majey nav atish p. dawande aahe mi reliance netconnect no.[protected], ha 1varsa pasun waprto aahe startingla mala changli speed milali pan 4mahinya pashun mala 100kbps speed milat aahe, reliance netconnect muley mala khup trash sahan karava lagat aahe majey kam internet slow aslya muley veleywar hot nahi mi cust carela pan yachi mahiti dili pan mala kahi probleam var solution milaley nahi, pls ya gostivar dakhal ghyavi aani majya ya problem var kahi suchwavey, thanku


regard
Atish Dawande
[protected]

Dear sir,
Am using Relaince GSM prepaid service. my cell no is +91 [protected].
Most of calls and sms are coming ads only.
those is very irritating me.

Ritesh H. Rathod

DEAR SIR,
MY NAME IS VISHAL DWIVEDI
I HAVE RELIANCE GSM CONNECTION. I AM USING THIS NUMBER VERY LONG TIME. NUMBER [protected]
BUT NOW A DAYS THEY HAVE ACTIVATED SOME NEW SERVICES WITHOUT MY PERMISSION
WITH CHARGES. I AM VERY UPSET ABOUT THIS. I HAVE SENT SMS TO THE CONCERNED NO EVERY TIME OF ACTIVATION (3-4TIMES) & CALLED UP TO THE CUSTOMER CARE BUT AFTER WAITING FOR A LONG TIME NO CUSTOMER CARE EXECUTIVE RESPONSE & THEY HAVEN’T GIVEN MY MONEY BACK.

I CONFIRMED THAT MUSIC SERVICE IS ACTIVATED 4-5MTHS BACK & CHARGED RS. 30PM WITHOUT MY PERMISSION OR ANY PRIOR INFORMATION.

I AM FED UP WITH THE SERVICE. I AM PLANNING TO SWITCH TO ANOTHER SERVICE PROVIDER