Reliance Communications Complaints & Reviews

Dear sirs,

Its been a year I have been requesting this particular call centre to stop making such calls but it has been continued.

Further it seems to have been a failed attempt by myself to convince the tele callers to stop calling me.


Got a call from Rohit Sharma he gave me the address of the call centre as "Delhi Carol Bagh E 53/20 New Delhi 1100085"

The numbers from which I receive calls are [protected], [protected], [protected], [protected], [protected], [protected].

Received a call at 1713 hrs IST on18/03/2010 from [protected]

On 2 Apr 2010 I got a call from [protected]. (Idea officials confirmed that this is an Airtel connection)

The official from Idea Manisha Gawli whom I spoke was reluctant in forwarding my request as she said the system was down (this is a common excuse we get as we are suggested to all after 2-4 hours).

Have already escalated this to TRAI (Consumer Complaint - 109-9/2010-MN).

The DND system does not work. From the last year I have been receiving unsolicited calls from a call centre in Delhi working for Reliance Life, Reliance capital, Reliance money etc.

The number is [protected] where Rajneesh Kumar had called me at 1655 hrs IST on 07/03/2010.

He confirmed that he had called from Reliance Life insurance.

It seems that Reliance is not taking the necessary steps to curb such unsolicited calls which invariably is disturbing my mental peace.


Reliance Life insurance is denying any connection with this call centre. Please find below extract of their mail received on 20/04/2010

"Dear Mr. Bhosale,


We refer to your e-mail dated 18th April 2010 regarding unsolicited calls on your mobile number '[protected]'.

We regret the delay in replying to your e-mail.

As per our telephonic conversation with you, please refer the Reliance Money - Contact Details mentioned below.

Reliance Money
6th Floor, Nagin Mahal, 82,
Veer Nariman Road,
Churchgate, Mumbai, 400 020.
Landmark - Above Cafe Mocha
Contact Number:[protected].

Further, we request you to kindly get in touch with your service provider for DND (Do Not Disturb) registration.


Assuring you of our best services at all times.

Thank you,

Customer Service
Reliance Life Insurance Co Ltd.

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Life Insurance Co. Ltd. & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately."


My contact details are [protected]@hotmail.com

[protected]

Kind regards,

Vishal Bhosale

Hello,

I had purchased Reliance GSM SIM card form the Reliance Franchisee (R A Communications) Located in Sector-27, Noida on 02/05/2010. Mobile No Purchased: [protected]. I have submitted all the required documents and forms on same day still as on date i.e 04/05/2010 the SIM is not activated. Kindly help me to activate the sim at an earliest.

Thanks & Best Regards-
Saurabh Srivastava

my mobile no-[protected], i received calls & messages from the co. for the recharge of rs-55 for full talk time, so i recharged my no. with 55 on d-26 april but i received only 48.76 talktime, when i called customer care firstly they told that irecharged with 50 when i told that i recharged with 55 they told me that iam not eligible i argued with the that if i was not eligible why u called & msg me regarding the offer. they just say sorry. reliance such a big name make such cheap acts to make money ,i request u to stop such cheap acts or else u will loose your market .

Sailendra Baliga
11, Laud Mansion, 21, M. Karve Rd. Mumbai- 400004.
M: [protected], Tel:[protected]


1/5/10
I am getting constant calls from Reliance No 39503500 for music activation by calling 560560. This is a recorded message which has a distinctly irritating voice saying " Good Morning ...... " all through the day ! The recording goes on to say that we can record our voice or send music to anyone by activating the service on 56060. On an average I am receiving at 20- 30 calls in a day !!

I complained on *333# and spoke to one Ms Komal. I explained the above at length but she refused to give me a complaint No. stating that the harassment was being done on a MTNL No. not a reliance No. Thus it is MTLN's responsibility to protect my privacy. On insisting she transferred the line to a supervisor Mr. Sanjay who too was in co-operative. He kept saying ' Contact MTNL ' or disconnect your phone and apply for a new one ! This is ridiculous and illegal, what are their real intensions ??! He did give me a complaint No. [protected]. He even admitted that Reliance No[protected] belonged to a private Limited company specially appointed by Reliance Communications. He refused to divulge the address or objectives of this dubious 'firm'.

I am quite helpless and am requesting the police to intervene. If you can also help resolve the matter I'd be obliged.

I also request you to provide me the address of the Reliance Agent owning 39503500 as I intend to proceed against them for damages for harassment and intentionally not giving any option to unsubscribe from their offer. Reliance refuses to give me the same.

Awaiting your urgent action in the matter.

S R Baliga

Complaint to Mumbai Police via their website http://www.mumbaipolice.org/complaint.htm

CC- V.P.Road Police Station

I have lost my Reliance Sim card no (don't know) phone no [protected] purchased from TTK Road, Chennai 3 months back.

I lost cell phone along with above said no sim while driving vehicle on 30 Apr'10 and could not inform you immediately because I was on the way to go to Central station for going to Hyderabad, now I am at Hyderabad. As soon as I reach Chennai, I will search for other information for feed back to you.

Once again I request you the kindly block the sim card to avoid touse misusing of my No.

I request you to kindly block the sim card and arrange to issue me the same no.

Sorry for inconvenience caused.

Kindly intimate me after blocking sim card.

Thank Q

V. Muralidhar Rao
e-mail : [protected]@rediffmail.com
Off. Ph. no :[protected]

1.5.10

dear sir/madam
i would like to get outgoing/incoming call details for my reliance gsm no [protected] for the month of apr 10.
kindly do mail me at the earliest

Dear Sir/ Madam,

The telephone number 139 is a gift by Indian Railway; by this number we can get different facilities. So the thing is that I am using RELIANCE SMART GSM SERVICE, but this 139 number I am not able to contact especially when I am in Orissa state. But when I am going to another state, means when I am in roaming this 139 telephone no is working.

So please help me to come over from this problem.

Thanks & Regards
Sunil
Cell-[protected]

Dear Sir/Ma'am,

I (Vipin Kumar Gupta) am using Reliance Broadband since last one year. I am very much satisfied with the services but today I got a call from retention department for bill payment. They asked me to pay the bill. I asked her to waive off the late fee in my bill because it was due to company's mistake.But instead of giving me a positive response she was talking to me in a abusive language. Her behaviour was very bad which lead to loss of one customer to reliance. I will get my bradband connection disconnected very soon.
Kindly take appropriate action in against of the executive.

Details of executive : -

Neetu
[protected]
Vijaya Building
Cannaught Place


Regards,
Vipin Gupta
[protected]
Customer ID[protected]

Hi,
We have procured new reliance net connect data card (model:EC1262). We have facing a problem in it,
whenever we logoff the system to login from another login remotely intenet is getting disonnected.

This is not the case with old model of reliance data card, any broaband connection and even with Tata Indicom.

Please any one help me how to come out this problem.

i am rahul surana from thane.i had dont recharge of rs.300 on my prepaid card no.[protected]
i recieved the due balance in my account on some where between 24th april to 28th april 2010.
on 29th i had a balance of about approx rs.280.on 30th morning when i checked the balance was just rs.37.i had made a few calls but not worth rs.250.when i called the customer care they have no answere for the same.
i want justice for the same.the company is doing white collar cheating me.
thanking you for ur help.
email-a[protected]@gmail.com
contact-[protected]
[protected]

Dear sir
i srikanth, i purchaced reliance prepaid SIM( [protected]) in the month of OCT 2009 in hyderabad, i submitted my passport xerox copy for proof of identity n address. i am working in a certral govt, so i went to trivandrum for training purpose in the month of OCT 2009. in trivandrum i had a problem of discontinuing of service in roming, then i contacted service centre then they said once again submit documents of proof at the nearest service centre than i replied that it is very difficult at present because i am in roming at that time so they said that i can submit the same in trivandrum itself than i submited my document in trivandrum, kerla. after that my services start working for one week and same problem repeated i.e service blocked. than i contacted again to the service centre than they told once again i submitted my documents in hyderabad with the help of my friends in hyderabad even though i am in trivandrum at that time. the customer service centre in hyderabad said that my services were blocked from trivandrum so it(SIM) is not belonging to hyderabad, AP circle.
so what ever may be the case, i submitted my documents 3 times(2 times in hyderabad, 1 time in trivandrum) at present my number is not working even after nearly six months every time your rep.in hyderabad(head office in hyderabad) saying that we sent mail to trivandrum circle to un blocked my number.
so kindly reply me immidiately

regards
srikanth

Hi team, i am a cdma prepay subscriber with reliance since past 1 year...a month ago my handset and simcard was stolen so i had blocked my services, later i purchased a simcard from vishrantwadi reliance webworld, i was informed that the simcard will be activated in 24 hours, but i waited 48 hours , the simcard was activated, i was able to make calls only to relince customer care, i am unable to make/receive calls and text from/to any number, so i contacted customer care and i spoke to Nitesh Mhatre, he informed me that simcard is active, so i inquired if there are any bars on my account, the advisor rudely commented "wo sab mereko nahi malum, kidhar aur ja", he also gave me incorrect information that the service is down , i inquired at which place the service is down, the advisor then asked my location i informed i am in pune, then he said that services in pune is down, i asked for supervisor, he said he cant put me to supervisor....this is the most worst experience i had, i suggest that advisor should take responsibilty in providing accurate information.....then i called again, i spoke to another advisor who informed that there isnt any upgardation or service failure, then he informed to to contact cdma contact center, i requested him to transfer the cal but he said he cant do that, i asked for a contact number, he didnt have that, also he req me to call on same *333 which doesnt have specific option for cdma...few questions which were unanswered 1)is there a differrent dept for cdma?
2)both the times i asked for supervisor but i was durectly refused, are there noo supervisor s at RELIANCE?
3)my simcard shows active but still i cant use service though i have balance and network?
4)what does reliance do in order for inconvenience and for the custmers who sufferr because or incorrect information due to incorrect people in customer service?
5)inspite of validating on the account, the advisors are blank and not able to answer any query?
....thsi is dusgusting and one of the worst service provided by worlds number on network, as its only quantity and not quality?...my service is stil not working, i am very dissapiinted, i will have to give a second thought...this should be taken seriously if it realy bothers anyone..

Anurag Chowdhary

Iam santhosh living in a village veerapuram, near Avadi. Here the reliance communication services is not good. Veerapuram may be a village but here Taminadu Special Police (T.S.P Camp) is situated and more than 20,000 people were getting trained in the camp. But here the reliance tower signal was not getting.There was no RELIANCE TOWER in our village. So many of them uses other communications.
If a reliance tower is constructed in our village, it will be more useful for us.

We will give you the land for construction of the tower for rent if you are interested.
for details
contact: A. SANTHOSH
No. 12, T.S.P, Camp Road,
Veerapuram, Avadi I.A.F
Chennai-600055.
Ph No: [protected].
(or)
contact: T.SUBRAMANI
No. 12, T.S.P, Camp Road,
Veerapuram, Avadi I.A.F
Chennai-600055.
Ph No: [protected]

DIVIDENDS DECLARED ON 30 APR. NOT RECEIVED . CALL TO CUSTOMER SERVICE HAS NOT HELPED.

BRIG V K AHUJA

sir

my name is achal kumar soni and my reliance number is [protected]. and this taken on the name of my younger brother ramakant soni. me and my family members are using reliance mobile for communication purpose. one day we found that they deduct rupees 25. Apart from lodging a complain and calling again and again no feed back was provided by customer care.Fortunately I get the line a day and asked that how they deduct 25 rupees frommy account. they replied that we have activated caller tune. i asked to activate this service without activated by us. I was surprised when i called on my this mobile it was regular bell ring no song or caller tune. When i asked reliance customer care executive he said please stay on line till then i check for the reason but he disconnected my call. when i asked them about this they said we don't know anything but you have activated a song. in this case they dint returned the money. they always gave lame excuses.
Please help me to get my money back as soon as possible.
thanking you,

Achal kumsr soni

hi sir ,
i am Ram kamal singh yadav using the mobileNO---[protected] from last 5 years i.e from may 2006.recently i cant able to contact customer care i have given complaint and it was solved by the customer service department.now my another complaint is that your customer service excecutive are syint that this is not my mobile and they are saying that this mobile was registered on anoyher name but i have given my driving licence for id proof .
i had buyed this mobile from NIKHIL MEDICAL, OPP.GANESH TEMPLE, SECUBDERABAD.IN MAY 2006.
SO, IREQUEST THE CONCERN AUTHORITIES TO LOOK INTO THE MATTER AND SOLVE MY PROBLEM.

Dear Sir / Madam

Myself Bhupender Singh using RIM no. [protected]. Till 12 of March'10 I was very much satisfied with the services. But after that I have series of complaints against regarding services, which I am mentioning below:

1) I have activated ! paisa sms plan on aforesaid number, but suddenly my this service was discontinued (due to which I was charged Rupee 1 for each sms instead of 1 paisa) and the reason given by your customer care representative was that there was no sufficient balance in my account. But I would like to inform you that the date I activated this number my balance was never less than Rs. 600. Due to this I suffered a loss of Rs 200 (the number of sms I sent)

2) On 4th of April'10 my balance was Rs. 597.22, but on 5th I received numbers of massages informing me that various VAS were activated and my balance after that was only Rs. 2.22. All these services were activated without my permission. I also want to inform you that I never pass my cell to anyone so there is no chance that such services are activated by any other. I have lodged a complaint against this and I was informed that within 48 the amount deducted will be added to my account, but after 6 days have been passed but no proper action is taken in this behalf. Complain no.[protected]

3) Then on 10th of this month again I recharged my mobile with voucher of Rs. 399 by which I received Talk Time of Rs. 175.01. But again on 12th morning I received messages that various VAS are again activated, without my permission and my balance now was reduced to Rs. 40.

Reliance Com. is not able to provide any details i.e. on ringing to which number these services were activated.

Regards;
Bhupender Singh.

I have lost my Reliance GSM Pre - Paid SIM card (no:[protected] last Dec 2009 and then i placed a report to Police Station and get replaced a new SIM card from "Reliance Customer Service Centre", (Datamate, NH- 52, near SBI, Biswanath Chariali, Sonitpur, Assam - 784176) in January 2010. but till to date the SIM card is not activated. I have visited the Reliance Customer Service Centre more than 10 times. According to them they have some technical problem so that I made so many calls to "Reliance Call Centre" to get solution. They always suggested me to go Reliance Customer Service Centre and Reliance Customer Service Centre suggested me to contact Reliance Call centre. Finally on 17th Apr 2010 Call Centre Fellows gave a Complain number against the not activation of SIM card::[protected] and they told me that within 24 hours the problem will be solved. but still I am facing the same problem.

I tried all the processes to activate my Reliance Pre-Paid Sim Card. I got only negative result from all of them.

So I place this complain to you to get Positive result.

Thanking You,
Yours Sincerely,

Manoj Saha
Vill: Santipur
PO- Biswanath Chariali
Distt: Sonitpur, Assam
Pin: 784176
Alternate Contact no:[protected]

We are trying to deactivate IPL score provided in our mobile they also deducted Rs. 5 Per Day when the IPL Match Starts.
We are trying from 18th of April 2010 to deactivate the service the customer care are misguiding us
they are not giving proper details to how to deactive today 22nd of april 2010 they give us a number to call to deactivate the service which is 56694555 but this no does to connects from our mobile we are very disappointed with the service the RIM is providing to us.
Please help regarding this issue

Hi, I m just fedup with the services of reliance broadband. Its more than one year we had a broadband connection from reliance and we have problems regarding dead phone; slow speed and connectivity every month.