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Reliance Smart GSM — SMS promo not activated instead of recharge

I have done a recharge of Rs 18 @ [protected], which is a sms-pack, today at around 8.00 P.M.
The receipt ID is - AMIR32921349.
But no confirmation sms or activation of the promo is there till now.
Even the so called customer-care guys are not picking up phones.
Please look into it.
Complaint comments  13 CommentsShareTweet

Comments

Reliance (Smart) GMS — STD facility is Stop.

I have a mobili No.[protected] of Reliance (smart) GSM service, from last 5 years appoerx.and I want to submit a complain no.[protected] dated 05.02.2008. my STD facility is stop.
I am requesting you to kindly facility.
yours truly
Tapan kumar
cmri dhanbad
(Jharkhand)

RIM — RECHARGE NOT GETTING ACTIVATED

Dear sir/madam,
I am a prepaid consumer of RIM.I have been using recharge voucher of 496 every month which made my RIM to RIM STD free for a month.Today i recharged it again as validity expired today.So, after successful recharge i was using it and my STD to RIM was free but after an hour it stopped working.On complaining to customer care they informed me that STV 496 would work only if it was recharged till it was valid.MY STV 496 was valid till 15/10/08 and i recharged it on 16/10/08 which is the usual way i was doing it.Now my recharge was successful and it was working also so in no way i should loose this offer as the recharge was successful and if it was not supposed to work on my connection the recharge should not have been successful.I request you to look into the matter and make STV 496 available on my connection

My number is [protected]

GSM PROMO — TRUE or NOT

Sir,

one week before i have received message in GSMMOBILE,
for this my mobile no won 450, 000 pounds

i will contact and send the relevent details for that mentioned address, he says for claiming the amount i am credit the amount Rs.50.000 (635 pounds) to some local account holderfor legalise my winning prize.

i dont know it is true or not,
what i believe this and once i will pay the amount to that account it is get back to me or not

now i am under confussion.

please give the original status regarding this

and send the reply to my mail id as soon as possible
you perhaps have not the full info. Now to get the facility for free std rim to rim get it recharge from rs 799.
bhgubcjnjihuxnkzjkhJKx jkwhui

Smart GSM — SMS not Receiving

Dear Sir,
Myself, Praveen Soni resident of Bilaspur (Chhattisgarh). My Mobile No. is (+[protected]. I'm using BlackBerry 8100 with afiresaid number. Before a month while doing something, on screen where "GSM" was displayed has been changed as "edge". From that day/time I'm unable to receive any sms. I'hv complain alot, no getting no response from Customer Care.

Do the needful at your earliest.

Regards,
Praveen Soni

Reliance Smart — NOT GETTING SMS OVER 15DAYS

SIR,

I AM SEVERLY FRUSTRATED THAT IN MY MOBILE OF SMART-[protected] OVER 15 DAYS PASSED I HAVE NOT GOT ANY SMS FROM ANYWHERE AND I PROPOSE THE CSD OF SMART TO CHECK BUT NOTHING HAPPENNED.

I NEED YOUR ASSISTANCE TO REDRESS AND RESOLVE THE CONSUMER GRIEVANCES.

SHRISENDU SARKAR
Dear Sir,
i am the subscriber of Reliance GSM since last 7yr([protected])...but now i am facing the problem which could not be solved by your customer care though i have complained lots of time and they only committed my complain one time but i could not get solution yet...i am using the SMS pack of Rs 25 which i would get 500 SMS per day but when i SMS to about 200 SMS, after few minutes i receives SMS that "Dear SMS pack user, your Free SMSs for they day is over, after Which u ll be charged at base tariff for all SMS for Today" then i called to customer care they gave me information, i hav made around 525 SMS though i had made 200 SMS by counting, daily i am losing my main a/c balance cause of problem in system, then why r u charge by my main a/c, when i do SMS under 500 SMS how can u charge me from my main a/c?? i am suffering from this problem since last 5 days but didnt get any solution after complain.
please consider my problem release me with complain, i hope i would get solution here.
thanks
Vedmurti Tamrakar
Mo. [protected]
* in spite of rechage
Dear Customer,


We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.


Regards,


RCOMcare
Well, someone from RCOM Mumbai customer service, called me.
He suggested to consult with the bank and check if the amount has been actually deducted.
I checked with my bank.
The recent transaction details is attached here.
This clearly shows that on that day - 11st March, the Rs 18 amount was deducted and credited to RCOM.
So please do the needful to return me the amount or activate the promo as early as possible.

Dear Customer,

We tried calling you on the given number but we were unable to reach you, as per the confirmation received from the respective team, we wish to inform you that as checked and verified recharge of Rs 18 shows failed in our system.


Regards,

RCOMcare
Hi,

I want to raise this issue and bring it your knowledge that my account has been undergone a fraud and cheat from your company. I had recharged my prepaid no ([protected]) on 31st Jan, 2014 with 156 INR of 3G recharge and 180 INR of talk time. And I am surprised to check all my balances is 0 (zero) by 8th of Feb, 2014... Invalid VAS charges always do gets deducted on regular basis of 1 & 5 INR on regular basis which I had not complaint till now as I do not have much time but I know how your company deducts the illegal vas charges at the backhand as I have worked in one of the most leading vas company of India and handled reliance account too. Have some shame at least as I am your old customer of more than 2 years in this competitive arena and you guys rather than providing some extra bonus are looting me only... What a that I have been associated with you guys since a long time where portability is done in secs... I am making a complaint on all my bad experiences and probably if I do not get a prompt response from your end I will file a case against your services... What you guys think that you can mess with anybody who is your customer ???... service and company... Till this moment of writing mail I was that positive that I used to recommend many people to go with reliance gsm but I will try my best to hamper your image and stop some prospective customers for you.

To connect in your call centre is a duty and task of at least 30 min as you do not give a direct and transparent option to reach your worst and uneducated and untrained representatives who have all the time a standard answer that sorry we are unable to access your account details... WTF... Your company does not deserve a loyal customer like me... I use airtel and vodafone also and I am a platinum postpaid user of them as they provide services at my fingertips and you guys are unable to solve simple query where I wanted to know where is my balance deducted and height is when you deduct the balance by cheating...???...

I am awaiting for your response within 12 hours from the sending time of this post and if I do not get the response in time I am going to file a case against your services.

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