[Resolved]  Samsung A / C — Samsung AC service - Horrible in Trivandrum

I had bought Samsung A/C and have been using it for 1 year. Exactly after the one year period, which ended in March 2008 of them showed problems. One of them is apparently having gas leakage. It seems only one authorized service center is present in Trivandrum. Inspite of following up for 6 to 7 days, they are not coming. And they are asking me to take AMC. How can I take AMC, without seeing a good customer service? I am going through a horrible experience with SAmsung service in Trivandrum. DO NOT BUY Samsung AC in Trivandrum or in Kerala. I wonder why Samsung company is not paying attention to this. If they really care, they need to do something fast.
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  15 CommentsShareTweet


Dear Sir,
We have purchased samsung split AC in last year summer i.e.2007.
AC is working OK, but service is already due.
Kindly depute a service engineer at earliest.

Thanks & Regards

B-44/1, Site-IV, Industrial Area
Sahiabad-201010, Ghaziabad (U.P.) India
Tel.: +[protected]/2895320/2896075/2895344
Fax: +[protected]/2896099
Email: [protected]
Web Site :
Mobile No.: [protected]
I purchsed split Samsung AC in last summer i.e. 2007. The service is already due but no body attended it yet. Please send the serviceman for the job and oblige.

Thanking you.

Des Raj Sharma
House No. 192 Ward No. 13 Kainthan, Dasuya
Distt.Hoshiarpur Punjab 144205
Dear MadamSir,
I m purchase `Samsung ac 1.5 TON' Model 2005. so that properly not cooling, so plz see & necessary action. ASAP.

C-438, ALPHA-1,
Greater Noida,
Mob.: [protected]
Dear MadamSir,
I m purchase `Samsung ac 1.5 TON' Model 2005. so that properly not cooling, so plz see & necessary action. ASAP.

C-438, ALPHA-1,
Greater Noida,
Mob.: [protected]
Dear Sir,
We have purchased samsung split AC in last year summer i.e.2008.
AC is not working in properly, but service is already due.
Kindly depute a service engineer at earliest.

Thanks & Regards

DELHI- 110092
Tel.: +[protected]
MOB.: +91- [protected], [protected]
Pl do not buy samsung AC. Their quality is pathetic. Have bought one of them in 2007. It needs gas recharge every year. Have got gas recharge done twice in 2008 & this year it has again leaked. Calling their call centre is also a big pain. Many reminders have to be served. every time the person will apologise & do nothing...
Hi I purchased a Samung Air conditioner and it is in Warranty Period. I have registered a Complaint with the Samung Customer care but unattended for the past 25 days.

It is highly irritating to call daily and wait in the house for their arrival as they comit in the call.But finally everything goes vain and the time is completely wasted.

They have given the contractor details as Vijayashanthi Engineeering, in turn they gave the subcontractor detals...but everyone is testing the patience and bluffing.

Please help.
Dear Sir
Iam purchase `Samsung ac 1.5 TON' Model 2009. so that properly not cooling, so plz see & necessary action. ASAP.(Al ready speck to trichy Thillai nagar branch last Three days but no replay)

M.venkatesh And K.Muthaiyan
No.7 North street,
Thiruvalar solai (po)
Trichy -5
Mobile no :[protected]
I purchase `Samsung ac 1.5 TON' Model 2005. from day one it is giving trouble it gets trip( compressor) every 15 mins & then starts again after 15 mins the process goes on whole day & night, so plz see & take necessary action. ASAP.
I wonder how a company like Samsung has still being able to do business. Probably because in India we have the 'Chalta Hai' attitude.
They spend crores of rupees in advertising but don't take after sales services seriously at all. I am an unfortunate owner of Samsung Window -AC which is requiring another gas-recharge in less than four months period.
I did approach Samsung Service Centre at first, four months back, but they did not honour and attend the call for a whole week, ultimately I received a message on mobile saying that we are cancelling the call since the customer did not agree with the estimated cost of repair i.e it is the customer who has to be blamed after keeping him in waiting for a week.

Can anyone of you suggest that how much shall it cost me to get the gas recharge done by Samsung Service personnel in Delhi?

ya alok, i face the same problem in chennai. here customer support is fine.they reach on time, but product is too bad.
my AC got repaired jus 2 months after the warranty period.
they took the AC repaired and charged me nearly 6000 rupees.
i called the manager samsung and talked, he is telling this wud happen in some ACs and they cudn help us.

i suggest everyone who wanna buy a AC, not to go for samsung.
its really waste of money.even the cooling is not as good compared to other ACs.

Samsung A/C — Servicing issue

Dear Sir,

I have a samsung window 1.5 A/C. I requested for its servicing on 25th March 2010 and I was given a complaint no. [protected]. For the last 21 days I am calling their service centre almost every alternate day as no one has come for servicing as of now and i'm just getting assurances from their customer care department that someone will visit or call you.
Now to my surprise twice, their customer care department told me that their system tells that my A/C needs to be carried to their service center as there is some gas leak.
Now I dont understand how can they update their system without even sending someone to check the A/C. I am looking for your help here in solving this matter and I would also appreciate if you could tell me that can someone sue a company for its after sales services.

Samsung — ac service

I had got a new samsung 1.5 T AC from chennai on 16th march..within 2 weeks I hear sound of ice from ac and also water drips on to floor inside the room from ac..called samsung about 100 reply..everytime same assurance that engineer will come.. no effect..complaint no. [protected].pl tell me what to do.. Contact no. [protected]..emailid: [protected]
I agree with you about the frustration. A week ago my AC stopped working. I opened a ticket#[protected] with Samsung Support. One of the engineer came and confirmed that the compressor is bad. I have showed them the bill and it is well within Warranty but looks like Samsung is in no mood to support their bad product. Their is no response from Samsung customer care and service center and I have to call them multiple times a day only to hear, "The engineer will come to your place in 24 hrs." If there is any sensible person from Samsung reading this email then please do something about it otherwise you just lost a customer and I will make sure that the word of mouth is something that I can give others as well. With the poor after sale service I am in no doubt this company will either be taken over or will completely shut down.

even i suggest not to go for sumsung ac. this product is total waste. and customer care is total waste.
my indoor unit is leaking .i placed many complaine some one is coming doing something and it going bad to worst.

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