Samsung India Complaints & Reviews

I m agree with ur complaint. I am also facing the same problem

Hi, I am Ravi, i am faceing the same problem with my Samsung Monitor and service provider. but My monitor under warrenty period. There is no proper answer from service man / authorised Dealers.

By,
Raviraja pandian,
Mumbai,
[protected]

Dear sir,

We are facing problem with samsung moniter. we allready reported to customer care no [protected] & we find a complaint no that [protected] dated 12.09.2009 at 10:45 am & we are allreay per day calling on customer care & foun answer that we r sending our sevice engg today . But till date not come any service engg or not found any call .

Our product with in warranty mf date-01.01.2008 and SR no. pe17hhgql05237z.

What i do? how will be late ?

TOO BAD SAMSUNG MONITOR & SERVICE CENTER.

I have purchased samsung monitor. i found a lot of problems, so i complained to samsung service center in chennat at anna nagar branch. After a long time (nearly 5 month) they gave a new monitor. In the meanwhile i visited the anna nagar branch for nearly 30 times, but no one response well. But now again i have found the same display problems. i make call to samsung monitor service center for nearly 10 times, ring is going on but no one pick up the call. Here after i will not call again. I am totally dissatisfied. I had never found this kind of bad services from any other product.

I need the immediate solution for this.

my monitor model Number is :794mg
My email ID: [protected]@gmail.com

By
R.Ranjith
chennai.

Respected Sir/Madam

I had purchased samsung lcd moniter of MODEL NAME- 153V. MODEL CODE-GY15VSSS/XTP in 2005. Recently the image displaying in the monitor is completely red. I had consulted your service centre in DURGAPUR (W.B).They told me that there is a short circuit in the motherboard. Where Will I get a new motherboard.Please advise.

My mobile no.- [protected]
My email id- [protected]@gmail.com

Hello,

I am very disappointed by Samsung service centre at INDORE. I had given my samsung monitor for repair. First of all they have kept it for 20 days and they dont even update us with the status.They misbehaved.

And worst thing is something that has put a question mark on the credibility of SAMSUNG... They are not able to repair it and THEY HAVE TAKEN OUT SOME PARTS OF IT.. and i came to know about it wen i take it to other vendor. He told me that he can repair it if i will get those parts back..but samsung guys refuse to help us out..

WORST SERVICE OF SAMSUNG...VERY DISAPPOINTING..

Samsung — bad service team

dear all

this is reg mu samsung lcd tv 40 inch full hd.i have registered a compliant on 18/1/2011 service req no [protected] and their service engg have visited my house 2 times and spend 1 hr each also the compliant was forwarded to their technical team as the service engg were not able to close the compliant . till date no one from their technical team has come nor called reg the same and i am left stuck

Samsung — SERVICE VERY BAD NO ONE PROPER ANSWERING

Bought SAMSUNG refrigerator on 4th Apr'12 from CHELLAMANI & CO, kodambakkam, Chennai,Tamilnadu. used only 5 days then not cooling just inside light only on this is the problem then i register complaint 9th Apr' 12 complaint number :[protected] they said before 8pm Samsung Representative will attempt , But no one came 9th not came 10 th not came finally 11th evening 6.30 pm representative came and check representative said COIL is not working so need to change coil i said ok. 12th (today) now 5.30 pm but Samsung representative still not came i nearly call more then 10 times but not picking the phone please help me ..... actually i bought refrigerator juice shop purpose i loss lot of fruits last 4 days but this Samsung people no one is helping .
They are ready to sell the products but not coming forward for Service............pathetic. I am really now pitying myself how I have fallen for this product instead of warnings from my well wishers. Gave continuous complaint calls on a no provided by the showroom people but they are postponing it day after day. PLEASE HELP ME .... PLEASE HELP ME .............

PLEASE LOOK FOR GOOD SERVICE BEFORE BUYING ANY PRODUCT...............Do not buy SAMSUNG products and CHELLAMANI & CO because the service is poor as evident in my case.

Even I have same expereince in Goa.I am fedup with Samsung now mor ethen 1 month passed call is not attended.Just ging excuses and excuses.

Very bad services i brought sumsumg BioSleep Ac 1.5 tone .
hopeless care center .5 day before i have compalinted to cumtomers care about my AC not working on help line [protected] got the registered complaint number [protected] but no action till now

Navneet Gupta
[protected]
[protected]@gmail.com

sch-s109, sch-s229 set deid bicoz dm mode rimove bettry plez give me solution

my samsung s229 is mot working any button and show the phone is phone os locket please contact service

Thank u sir,

samsungs sch s229 cdma set has been dead during unlocking now it is not starting pls solution its quickly

I lodged a complaint yesterday afternoon regarding non-cooling effect of our Split A.C. but your representative has not rechaed so far. I tried his number 8/10 times and even i spoke to your franchisee at Alwar(Mr. Pathik) regarding this but no action seems to have been taken so far, the same thing, he will reach within 15 minutes.

Although, i had lodged the complaint on 19th April, 2008 regarding the same problem but that time, your representative came and repaired it but within 10 days time, the same has occurred again and i directly contacted your representative (Mr. Subhash Saini) to get it repaired on 30th April, 2008. From 30th April to 6th May, i don't think samsung has got that much of work pressure that he could not attend a call in 6 days time.

My complaint (BP) no. is [protected].

I had bought samsung AC. was working well for one year. Then there was a free service camp and we thought its good to opt for that. The service provider from Gurgaon had send one supposed to be engineer (Mr. Sunil)who deliberately did some thing to our fan and sound started coming after the free servicing. When we contacted him he came and told that the fan needs to be replaced and he would do it un-officially at lower price. Such fools are screwing the company's image and should be bought to book. The company to is sleeping and the call center idots are sending the same mR. SUNIL WHO IS A CROOK.
God help this company and my suggestion is pl. do not go for such free servicings this is my third experience.
Microwave oven, washing machine same experience.

Samsung Air Conditioners — Job unattended

I had purchased samsung a/c in September 2007. Last month they had come for the routine service which was half done. The top cover was not fixed properly and air was leaking from that end. I immediately called up Viveks Service Centre in Chennai, Tamil Nadu from whom I purchased the a/c. They said they are sending their person but till now nobody was bothered to look at the complaint. They had given me a new job number, 133494, for routine service 2 weeks back but again nobody had turned up. So are these people good in only giving job numbers and do they know how to work? I don't understand why a prestigious organisation like Samsung are blind towards such service providers in the country. Are they interested in only selling their product promising services by mouth and never look into it in future?

I had purchased samsung a/c in September 2007. Last month they had come for the routine service which was half done. The top cover was not fixed properly and air was leaking from that end. I immediately called up Viveks Service Centre in Chennai, Tamil Nadu from whom I purchased the a/c. They said they are sending their person but till now nobody was bothered to look at the complaint. They had given me a new job number, 133494, for routine service 2 weeks back but again nobody had turned up. So are these people good in only giving job numbers and do they know how to work? I don't understand why a prestigious organisation like Samsung are blind towards such service providers in the country. Are they interested in only selling their product promising services by mouth and never look into it in future?

I have bought Samsung Biofresh 1 ton Aircontioner and installed on 05th April 08. Airconditioner worked fine for 15 days and cooling effect came down drastically. I have lodged a complaint with Service Center and I came to know that Gas leakage as per the Service Engineer. Service personnel told that the A/c to be taken to Service Center and they took 4 days to take the A/c from my residence ie on May 19th 08. Since then there is no response from the Service Center till date. As such, if i call the toll free number they use to say that Service Engineer will call you within 2 hours. This was happening for the past 10 days. I have never expected this kind of response from Samsung. Better stop selling Airconditioners if Samsung is not capable of giving at least better service. My Complaint No.[protected]

I lodged a complaint yesterday afternoon regarding non-cooling effect of our Split A.C. but your representative has not rechaed so far. I tried his number 8/10 times regarding this but no action seems to have been taken so far, the same thing, he will reach within 15 minutes.

Although, i had lodged the complaint on 23rd june, 2008 regarding the same problem but that time, your representative came and repaired it but within 10 days time, the same has occurred again and i directly contacted your representative to get it repaired . From 2nd july to 14th May, i don't think samsung has got that much of work pressure that he could not attend a call in 12days time.

My complaint no. is [protected] dt 23-8-7

Could you please let me know whether posting complaints on this forum does get resolve anyways??

I could see the same type of complaint which I am facing but yet to know whether this forum is effective enough to take action against the company or service provider.

The response which I got from samsung call centre and the service engineer is the worst I have ever seen. I understand Samsung is least worried about after sales service of their product. I lodged a complaint on 7th Mar 09 and today is 4 Apr 09 which is almost a month but still suffering with the same problem.
As a user, we can spread the word that samsung is busy in advertising and sponsoring cricket matches.. it better to buy some other company products who is good at productiin and service rather than these big companies who are least bothered for this kind of complaints.

samsung-air conditioner — Air Conditioner

I have been complaining from 17th April 2009 to the service,
there is not yet any response from the service center.

help me out,
i have been suffering from air conditioner problem.

I had purchased a Samsung AC from Sun Electronix on the 22nd and was promised installation the next day. Have called up and followed up 10 times with the dealer but am yet to receive a single call back.

I guess after receiving the money neither the company nor the dealer is interested in the customer. I dont want the bloody a/c, only want my money back. I would like to purchase some other brand. How do i get my money back.

Pramod
[protected]

To
The Centre Head,
Samsung Service Centre.


Dear Sir…..

Sub :- Inconvenience and cheating by your Technical Executive – Complaint Reg.


@@@@

It is to inform that I Vasikarla Sreekanth, Branch Head of STORM Consultancy, situated at Mayuri Complex, Beside Andhra Bank, Nakkalgutta, Hanamkonda, Warangal Dt., gave a call to your Technical Executive Mr.Venkat (Mob No.[protected]) regarding my Spilt 1.5 Tonne A.C. repair, he came along with his assistant Mr.Raju and told to me that there is problem in capacitor and asked Rs.1000/- for that I gave. I happened near about 15 days back, after 15 days back he came with one Capacitor and then he told that there is a problem in Compressor, actually he doesn’t know the exact problem and he is simply playing with me. From that day neither he is answering my phone calls nor rectifying the problem of my A.C.

I request you to treat this as my personnel complaint against your Samsung Service Centre, Hanamkonda and the Technical Executive Mr.Venkat. If my A.C. is not going to rectified within 7 days (i.e., on 4th of May, 2009) from the lodge of this complaint, I am going to give a petition in the nearby Police Station on 420 case, cheating me by taking money without any receipt.
Thanks and Regards,

Vasikarla Sreekanth,
[protected]

SAMSUNG SPLIT AC IS THE WORST PRODUCT IN THE WORLD.

CUSTERMER SERVICE DOUBLE WORSE THAN PRODUCT.


please avoid buying the Samsung AC.

with regards,

saravanan

Sir,
I m agree with u regarding poor service quality of Samsung Team & product... Only 2 weeks back i purchased an AC and one Refrigerator from one the dealer in Delhi. When it reached home i saw dent in the upper door of the refrigerator. same day two guys came for installing the AC, but installed without any support of wooden beads or like that... when turned on the AC it was not working... they told AC is faulty and to be replaced. After lodging the complaint one service engineer came after 3 days and told AC is ok, but have problem with installation. He didnt give any report for that... Again i contacted the dealer to rectify the installation. he came after few more days .. finally he said installation is ok, problem is with AC and should be replaced. When i contacted the dealer for that he gave the contact number of area service incharge ... when i spoke to him he said they can only repair the AC in their service centre... when i objected saying it is brand new AC and went to the dealer again and again for few days, and used tough words, he sent only the inner unit of AC only, without any packing or like that and took back the earlier unit with them... though that unit started working i dont even know whether it was a brad new AC or a new one... dont know who ll give that certificate, to whom to contact... SAMSUNG website dont even reflect the address of service centres.. dont reflect any email id of senior management to address these type of issues... I feel they dont bother even 1 % of the customer satisfaction... they dont know where they r, and where they r going... whoever suffered these type of problems, nobody knows where and whom to complain ...Samsung dont deserve to be a international brand... local brands r better than Samsung, bcoz before purchasing u might think u might get cheated... SAMSUNG is cheating every consumer...everyday... whoever is planning to purchase SAMSUNG product, BEWARE !!!

sir, in this regard, i[censored] come across any e mail id of any person of SAMSUNG higher management, plz let me know...


BIMAL MONDAL

NEW DELHI
[protected]

Sir

Your customer services are very poor.I purchased an A.C.15 days back, Cooling is not good this A.C. I registered a complaint three day back, but your employee daily calls to visit but theyare not comming three days.If i knew that your product & services are so worse, so i never purchase samsung product.Now i suggest that no body purchase samsung product, because your service is very poor.

SAKET SAXENA (LUDHIANA)
[protected]

Samsung split AC is a product nobody should purchase. It stops cooling when temp crosses 42 degrees? It is meant only for hill stations and not for places like Delhi. I am repenting and cursing myself after purchasing this.

my ac is not cooling properly please check & solve my ac problem.


thanks

I bought SAMSUNG air con sometime January this year in Samsung outlet at City Centre. The after sales service sucks. Have been having problems with it ever since the day of installation. Samsung in India is just not trustworthy.

When will Samsung India ever improve? With reference to my earlier feedback, I bought the Samsung AC model AS10FCAN from a Samsung outlet at City Centre, Salt Lake in Kolkata.

It was all wrong right from day one. As usual empty promises made during the promotions and sales.

I made a complaint today coz my AC just wouldn't turn on. Not being an engineer or a technician for such appliances (of course a profession of better remuneration), I fell back on thre service centre (good ole[protected] had to affix 033 coz i'm in the worst metro city of India - the city of 'joy', so they say, KOLKATA!!!) But whats new, they promised to turn up today before 8 pm - compliant made in the afternoon. Cancelled all my plans and stayed home. Made a second call at 6 and reminded them. The Samsung operator told me to be patient and they will come before 8. Made a third call at 7.35 pm and wanted to speak to the manager and guess what they said, he will call me just before 8 pm. What a load of crap!! The manager did not call, the technician did not turn up,

What can I say? They are living up to the natural standards of the development of India. If India is still at this stage (third world country), so should all other subsidiaries!!!

Jaage Raho (from Tata Tea), Chalte Raho (from Green Plywood), all perfect commercials for this country! And to the slums of India, just sing 'Jai Ho'!!!

Never ever ever in your right frame of mind, purchase any Samsung product if you're in Kolkata. On second thoughts, after reading all comments from other purchasers from all over India, dont buy Samsung at all if you're living in India.

Its the second day now and still no sight of the repairman. A technician named Gautam spoke to me at 10 am and told me that my problem will be solved by 12 pm. 12 came, no Gautam, 1pm, no Gautam, 2 pm, I called the service centre yet again (8 times now - [protected]) and they told me that a manager will call me (the same old classic line) but he didnt. About 10 minutes later, our Gautam calls back and tells me that he is held up and will come only by 5 pm. I lost my cool and yelled at him . He then told me that he was in Sector 5, Salt Lake and that he will come in about half an hour. Lets see if he really does.

And still, during this whole ordeal, no manager has spoken to me besides their senior supervisor by the name of Jyoti Chopra who could do very little but remind the service technician to come by my place.

She was the only practical one who ran a mile extra by calling the service technician, Gautam.

I have bought one Samsung Split A/C 1.5 ton model:AS-18UA from J D Electronics
Hyderabad.A few days after installation my neighbours have complained to me that
they cant sleep due the noise of my A/C.I have immediately complained to
service centre who promptly attended four to five times but could not rectify the A/C.

Thereafter, I have sent mail to support.[protected]@samgsung.com on 03/11/09 who immediately wanted to know my address which I have provided on 04/11/09.
This time Samsung remained silent.I have sent another reminder on 23/11/09;
result being the same.No body has ever contacted me.I think I am being
cheated by Samsung.My BP No:[protected]

T K Majumdar
Flat No:4, Misha Apt.
2-4-39, Sikh Village,
Secunderabad-500009
PH:[protected]/[protected].[protected].

i totally agree that Samsung AC's are the worst ac's with no service. It is a waste of your money to buy Samsung AC, coz there is no guarantee and warrranty, as to how many days it will function properly.

i too had bought a samsung AC some time back around 3 years, from the very next day it started giving problem, on calling the service centre, they very conveniently replaced it with an old ac... again battling for about a month, they sent a new AC... but till date, i have been spending more than 5000/- per year to keep this Ac functioning.. i guss it suites best in the TRASH bin...

Please DO NO BUY SAMSUNG AC's for you cant trust this brand at all

Samsung/ Air Condition — product installation

I bought Air Condition on 12/4/10 from Rathna firm house. our Registration number is : [protected]. Still now our product has not been installed. Yesterday we called you for 3 times and reminded you, and you responded that our product is power on( we think it is ur code word), and you said that you will attend us today. but still now there is no response from you. Today i took leave fro the office and awaiting for our product installation.

please take steps for the AC installation. do the needful at the earliest.

Thanking you,
R.Prem Anand

I bought Air Condition on 12/4/10 from Rathna firm house. our Registration number is : PB[protected]. Still now our product has not been installed. Yesterday we called you for 3 times and reminded you, and you responded that our product is power on( we think it is ur code word), and you said that you will attend us today. but still now there is no response from you. Today i took leave fro the office and awaiting for our product installation.

please take steps for the AC installation. do the needful at the earliest.

Thanking you,
R.Prem Anand

I bought the Samsung 2.0 ton ac AS24FJXTL on[protected]. The samsung service center guys came to installl it. Now when i started using the AC this summer its not cooling. When i call samsung they sent people to look at the problem they came and said THE SPLIT AC OUTER UNIT WAS NOT INSTALLED PROPERLY and as its 1 year ans 2 month its out of warranty and will have to pay for that.

I say its . If they didnt install it properly its totally there fault and they got to get it fixed. Its there CRAP SAMSUNG service center guys fault fixing the outer unit of ac wrongly. I have booked several complaints and most of the times the senior official dont pick up the phone. I dont understand do they do it intensionally.

I am feed up with them. I want to book a complaint against them for fraud and 420.

Irfan
[protected]

Samsung AC — AC Installation

I bought a Samsung AC and I asked for installation on 21st April. It has been 6 days and daily they have been assuring me that it will done today. The Complaint no. is [protected]

Samsung — Non Functioning of air conditioner right from the date of installation

Dear Sir,
We have bought window ac AWT12ZKA (1 ton) from one of your reputed dealer at Chennai on 3.3.2009 vide their bill no:7590. Since the date of installation it functions erratically or to the least being very silent all the time. You can very well verify your regional complaint registry about the frequency of my complaints. To start with your engineers advised to restructure connection to three phase and later to install booster and now they stopped visiting us for service. Very recently we have registered our complaint on 5th may 2010 (ref No:[protected]) which was not at all cared to any basic response. All their claim is the service engineers are flooded with complaints and hence the delay. Just imagine once the service station is becoming hectic to such activities one may wonder about the product quality. We are senior citizens and hence we have decided to donate your AC to your registered office so that your trainee engineers will atleast learn how an AC should not function. It is quite unfortunate that this AC is a gift by my son to his elderly parents.
PREMKUMAR, 44 PADMAVATHY NAGAR, IYAPPANTHAANGAL, CHENNAI9 600 056
PHONE [protected]
LAND LINE[protected]

I bougth the samsung 2.0 ton split ac, AS24USB on, 9 april 2010 . Firstly within a month it stopped working complete gas from the outer unit was leaked and when i complained to the service center, none of the technician turned up within 4 days of complain and when the technician came, he attended the complain empty handed without any tool for leakeg, as i have already said in the complain that there is lekage.then after 2 days engineer came and repaired it and he said that the AC was not properly installed.Now again on 28 july 2010 the same problem again occured, and again i have to complain for same problem. Now the same problem is occured again so, i want my AC to be replaced and i want the explanation form the samsung electronics that why this problem has occured again. If my product will not be replaced as soon as possible, i have to complain to the CONSUMER COURT against samsung that the product which i have recieved is defective and I want the replacement as soon as possible...


DILIP KUMAR SHARMA
LUCKNOW
[protected]

Sir

Your customer services are very poor.I purchased an A.C. 3 moths back, Cooling is not good this A.C.BEFORE THREE DAYS RUNNING ONLY BALLOR. I registered a complaint three day back, but your employee daily calls to visit but theyare not comming three days.If i knew that your product & services are so worse, so i never purchase samsung product.Now i suggest that no body purchase samsung product, because your service is very poor.
my BP NO: [protected].
HARKIRAT SANDHU
[protected]

I bought a Samsung AC at 01/01/2011and I asked for installation on 03/01/2011. but till date no one come and fit the a/c pls do

Please do not make the mistake of buying Samsung AC. I bought a AC last year and have already spent Rs 4000 on its repairs, so beware they are cheating customers

Samsung — air conditioner

sir i have purchased samung ac from its authorised dealear shree nath arcade .my ac is not working since the beggining of this summer i have complaint a lot to dealer ,to customer care no. once company man has come to repair it but he condnt and he told that he will come afterwards with some parts and his equipment and thatst the day and today in last three monts they condnt repair my ac. ....... i am very disaapointed with my decision to buy samsung ac and i have swell not to buy any samsung products in future.because i need company that give after sell sirvice if my ac is not repasir with in fifteen days i will publish big big advertisment in newspaper about samusung service and try to tell all the citizen of neemuch not to buy any samsung product/................ my self JAGDISH CHANDRA BALDI ......ADD....415 VIKASH NAGAR 14/2 NEEMUCH......CELL [protected].....RES..[protected]

I am also facing the problems due to samsung service centers wrong commitments.
I have a 1.5 ton window ac from samsung. It was not cooling, I complained at customer care. The person came and after diagnosing told that it is due to leakage of gas and it will cost 1526 Rs for rectifying. The next day he called up and told that coil is damaged and it will cost 5000 Rs. I felt cheated. I was in dilemma what to do... I called up him next morning at 10:00 am. I asked him to return the ac. He told that he can ask for 10-15% discount from company if I want to get the damaged repairs. I had already lost faith in them, this made me more suspicious. Then he told that it will charge 476 Rs (service + TPT), and he can deliver only next day as the van has already gone.This was again ridiculous.. these people are just fooling the customers. I hope they don't replace the original parts.

I want that our voice should reach to the correct ears and the matter should be solved. Some full proofing needs to be done in system.

Honey Gupta
[protected]

Samsung - Air conditioner — Regarding Free Service

I have bought Samsung Split Air Conditioner and they told me that they was giving free services during first year but still their engineer has not visited for same. I have logged complaint on their customer care number but still there is no follow up from their side.

your customer service is WORST EVER. I purchased an AC last year and within one year it stopped cooling. I registered a complaint 5 days ago after two days they took the AC to the service center and and did not bring it back. I have made several phone calls, even spoke to some supervisor named Vipul Kumar who promised to call back like every other executive but neither i have got my AC nor any call from samsung. PATHTIC SERVICE POOR, QUALITY PRODUCTS. I WILL NEVER BUY ANOTHER SAMSUNG PRODUCT.

Samsung — complaint for air conditioner

my compaint no is [protected] done from date 28jul and till date despite several reminders no body had visited our premises we are retired and old couple and had been calling again and again and no response and facinf problem in airconditioner
please take immediate action my cell no is [protected]

I had purchased Samung 1 ton AC in 2011 and was very efficient even when voltage was low during summer. I shifted my house in Feb 2013. Uninstallation and installation were both carried by Samung representative. However, when I switched on the AC in March, I found the cooling effect was low. I raised a complaint and the service engineer told that the Gas content is very low and hence, cooling effect is low. I argued that since installation was done by Samsung team, Gas needs to be filled free of cost. After an arguement, Service centre agreed to re-check and then, required action will be taken. This time, another technician who had actually installed the AC verified the compressor and confirmed that there is no leakage and Gas content is fine. Cooling effect is low due to low voltage during night time. After this, I continued using the AC until June as usual assuming that the low cooling effect is due to power fluctuation.

After that, I never used AC until mid of September. When I switched on AC in mid of September this year, the cooling effect was NIL even where there is sufficient power supply. I raised a complaint and the technician visited my place. He told me that there is no Gas at all and need to be re-filled. I agreed to pay Rs.2600 for re-filling. Another technician visited next day to re-fill the gas. However, this time, this technician told me that the coil in the Compressor needs to be replaced, which costs Rs.3750. I sparingly use the AC, which amounts to max of 4 hours during summer. All the technicians who came for free as well as paid general service have appreciated that AC maintenance is very good from our side. In spite of this they are asking us to pay for the Coil and the gas leakage.

**Below are the contents in Warranty card from Samsung:

It states that there is a guarantee cover of 5 years for compressor. But the guarantee does not cover front cover grill, gas consumables and air filter.**

As per layman understanding, the above condition directly implies that warranty is covered for all the parts except the above mentioned 3 parts. Also, the life of the coil in the compressor is very short inspite of the AC being used sparingly. **Is this the quality Samsung provides?**

I raised a complaint to Samsung customer care for the clarification on the coil to be replaced. I was conferenced by Mr. Mohan (Samsung Customer Service Executive) to Mr. Michael, who I assume is the Area Service Manager for Samsung by Customer Service executive. However, Mr.Michael, was so rude to me and he disconnected the call in between while I was still waiting for him to convince me on the guarantee and the quality of the product.

All I wanted to know is below:

1) As per the warranty issued by Samsung, only 3 parts namely front cover grill, gas consumables and air filter are not covered. This means that all other parts are covered including Coil since it is fitted inside the Compressor.
2) Is there anything in writing which states that Coil is not covered under 5 year warranty even though it is fitted within the compressor.

Why should I pay for the gas re-filling and also the coil when I have got the uninstallation and re-installation from the company? It is because of the technician's fault that there was a gas leakage.

If anyone has faced similiar situation, please respond.

Thanks.

Samsung TV Model LA22A480Q1 is not working

Model Code LA22A480QLXL Type Bi, LA 22A480 AC 100 260V 50/60 H2 60W S/N 12413 PFA 300285J

not working in print and copier

Display in not compatible toner cartridge

Samsung Mobile Stolen

My Samsung galaxy s3 mobile was taken by someone in the restaurant during the dinner. I request you to kindly block my mobile or deactivate. IMEI [protected] Model" Galaxy S3

panel lost

I purchase Samsung46"led on nov2011 but now aug2013 panel is lost.I lounge the complaint on toll free number but they not reply in proper manners.and didn't give any warranty of part.

ac

sir,
maine 08/05/2009 me samsung spilit ac 1.5 ton ka liya last two year se cont. problam aa rahi h 2-3 bar to compresur change ho chuka h but no ruselt sir my request please change my ac.

refrigerator

fridger door, fruit basketand bottle rack broken.

Microwave oven Quick Start not Working

My Samsung Microwave Oven Quick start is not working, the glass plate is not rotating However the Micro is switched on i.e. Connected.

send me tankyou

A/C — cooling is not upto the mark

Hello,

The Concerned officials.

I am a proud owner of Samsung AC, but for quite some time now it is not giving me the desired performance e.g. cooling is not up to the mark (despite of overnight continuous operation it doesn't reach proper temperature).

I hereby request the concerned person/technician to look into the matter and do the needful at your earliest.

Contact details:

Postal address:
Dr. Chaudhary's clinic
MCF 80-B, Bhatia Colony, Milk Plant Road, Ballabgarh-121004.
Faridabad, Haryana.

Contact number: [protected], [protected]

Samsung — AC cooling is not upto mark

Sir,
I had bought a split AC of 1.5 ton from SAMSUNG plaza , Amritsar four years back. since Aug-2009 I am facing the problem with the same for which no of times I had contacted the authorized service centre M/s Raja enterprise persons and even the company officials Mr. Suraj. Complaint regarding the same was also registered at their call centre . But they are not able to resolve the problem.I had been charged also for the same.

More over the owner of M/s Raja enterprise, Mr. Hira has used abusive language with me. I donot know Samsung people value their customers or not. But I am confident in India consumer will get the value for his money which he has spent.

Please help at the earliest.


SANDEEP KHARBANDA
[protected]

Samsung Bio Sleep AC — Samsung AC not cooling

Dear Sir,

This is Kunal. I purchased a samsung biosleep AC 14 months back and it's not colling since last 1 week. I have called customer care around 10-15 times against the compalint number [protected], but they just tell me that someone will come to my place and fix the AC within that day and again the next day, I have to call. I am really frustrated with customer care as AC is still not fixed. Samsung is such a well known company and this is the service I am getting. If this form is really for escallation, please have my AC fixed ASAP.

Thanks

tata mobile phone company is a froud company

I bought Samsung refrigerator RT23 on Oct.. A "woooooooooooo" sound is producing all the time from the refrigerator. I got annoy by this. It is very disappointment

Refrigerators — Worst Service Ever

This is my humble request to the people that please don't buy any product of videocon and sansui because these two are same companies and they don't know how to give proper service because they dont care once the product has been sold to the customers , They have small dealers who sell their products without bills even their products are under warranty they don't entertain their customers.Someone please teach them how to serve customers to generate good customers in the Market.LG , Samsung , Sony etc are ruling the market coz they give full service to their customers.

Very very worst company no service no reponse, i do face same, ther is no body buy the samsung A/C
worest, i am planning to sell my A/C for Wait

Dear Sir,
We have purchased samsung split AC in last year summer i.e.2007.
AC is working OK, but service is already due.
Kindly depute a service engineer at earliest.

Thanks & Regards

M.K.Saxena
PUNJAB BEVEL GEARS LTD.
B-44/1, Site-IV, Industrial Area
Sahiabad-201010, Ghaziabad (U.P.) India
Tel.: +[protected]/2895320/2896075/2895344
Fax: +[protected]/2896099
Email: [protected]@punjabbevelgears.com
[protected]@nde.vsnl.net.in
Web Site : www.punjabbevelgears.com
Mobile No.: [protected]

I purchsed split Samsung AC in last summer i.e. 2007. The service is already due but no body attended it yet. Please send the serviceman for the job and oblige.

Thanking you.

Des Raj Sharma
House No. 192 Ward No. 13 Kainthan, Dasuya
Distt.Hoshiarpur Punjab 144205

Dear MadamSir,
I m purchase `Samsung ac 1.5 TON' Model 2005. so that properly not cooling, so plz see & necessary action. ASAP.


Thanks!
AKSHAY MISHRA
C-438, ALPHA-1,
Greater Noida,
Mob.: [protected]

Dear MadamSir,
I m purchase `Samsung ac 1.5 TON' Model 2005. so that properly not cooling, so plz see & necessary action. ASAP.


Thanks!
AKSHAY MISHRA
C-438, ALPHA-1,
Greater Noida,
Mob.: [protected]

Dear Sir,
We have purchased samsung split AC in last year summer i.e.2008.
AC is not working in properly, but service is already due.
Kindly depute a service engineer at earliest.

Thanks & Regards

VIPIN KUMAR
TGC PVT.LTD (AN ANIMATION INSTITUTE )
WA-86, IST FLOOR, MOTHER DAIRY ROAD, OPP. BABA BALAK NATH TEMPLE, NEAR RELIANCE FRESH, SHAKARPUR
DELHI- 110092
Tel.: +[protected]
MOB.: +91- [protected], [protected]

Pl do not buy samsung AC. Their quality is pathetic. Have bought one of them in 2007. It needs gas recharge every year. Have got gas recharge done twice in 2008 & this year it has again leaked. Calling their call centre is also a big pain. Many reminders have to be served. every time the person will apologise & do nothing...

Hi I purchased a Samung Air conditioner and it is in Warranty Period. I have registered a Complaint with the Samung Customer care but unattended for the past 25 days.

It is highly irritating to call daily and wait in the house for their arrival as they comit in the call.But finally everything goes vain and the time is completely wasted.

They have given the contractor details as Vijayashanthi Engineeering, in turn they gave the subcontractor detals...but everyone is testing the patience and bluffing.

Please help.

Dear Sir
Iam purchase `Samsung ac 1.5 TON' Model 2009. so that properly not cooling, so plz see & necessary action. ASAP.(Al ready speck to trichy Thillai nagar branch last Three days but no replay)


Regards,
M.venkatesh And K.Muthaiyan
No.7 North street,
Panayappuram,
Thiruvalar solai (po)
Trichy -5
Mobile no :[protected]

I purchase `Samsung ac 1.5 TON' Model 2005. from day one it is giving trouble it gets trip( compressor) every 15 mins & then starts again after 15 mins the process goes on whole day & night, so plz see & take necessary action. ASAP.

I wonder how a company like Samsung has still being able to do business. Probably because in India we have the 'Chalta Hai' attitude.
They spend crores of rupees in advertising but don't take after sales services seriously at all. I am an unfortunate owner of Samsung Window -AC which is requiring another gas-recharge in less than four months period.
I did approach Samsung Service Centre at first, four months back, but they did not honour and attend the call for a whole week, ultimately I received a message on mobile saying that we are cancelling the call since the customer did not agree with the estimated cost of repair i.e it is the customer who has to be blamed after keeping him in waiting for a week.

Can anyone of you suggest that how much shall it cost me to get the gas recharge done by Samsung Service personnel in Delhi?

Regards,
Alok.
[protected]

ya alok, i face the same problem in chennai. here customer support is fine.they reach on time, but product is too bad.
my AC got repaired jus 2 months after the warranty period.
they took the AC repaired and charged me nearly 6000 rupees.
i called the manager samsung and talked, he is telling this wud happen in some ACs and they cudn help us.

i suggest everyone who wanna buy a AC, not to go for samsung.
its really waste of money.even the cooling is not as good compared to other ACs.

Samsung A/C — Servicing issue

Dear Sir,

I have a samsung window 1.5 A/C. I requested for its servicing on 25th March 2010 and I was given a complaint no. [protected]. For the last 21 days I am calling their service centre almost every alternate day as no one has come for servicing as of now and i'm just getting assurances from their customer care department that someone will visit or call you.
Now to my surprise twice, their customer care department told me that their system tells that my A/C needs to be carried to their service center as there is some gas leak.
Now I dont understand how can they update their system without even sending someone to check the A/C. I am looking for your help here in solving this matter and I would also appreciate if you could tell me that can someone sue a company for its after sales services.

Samsung — ac service

I had got a new samsung 1.5 T AC from chennai on 16th march..within 2 weeks I hear sound of ice from ac and also water drips on to floor inside the room from ac..called samsung about 100 times..no reply..everytime same assurance that engineer will come.. no effect..complaint no. [protected].pl tell me what to do.. Contact no. [protected]..emailid: [protected]@yahoo.com

I agree with you about the frustration. A week ago my AC stopped working. I opened a ticket#[protected] with Samsung Support. One of the engineer came and confirmed that the compressor is bad. I have showed them the bill and it is well within Warranty but looks like Samsung is in no mood to support their bad product. Their is no response from Samsung customer care and service center and I have to call them multiple times a day only to hear, "The engineer will come to your place in 24 hrs." If there is any sensible person from Samsung reading this email then please do something about it otherwise you just lost a customer and I will make sure that the word of mouth is something that I can give others as well. With the poor after sale service I am in no doubt this company will either be taken over or will completely shut down.

PLEASE DO NOT BUY SAMSUNG PRODUCTS!!

even i suggest not to go for sumsung ac. this product is total waste. and customer care is total waste.
my indoor unit is leaking .i placed many complaine some one is coming doing something and it going bad to worst.

Samsung 1.5 Ton Window Air Conditioners bought in Jan 2007 — Air Conditioner stops functioning every now and then

I had purchased 1 Samsung 1.5 Ton AC on 04th Jun 2006. Also I had the misfortune of purchasing 4 more Samsung (Two 1.5 tom window ACs, One 1.5 Ton Split AC and one 2 Ton Split AC) on 20th Jan 2007. All of these ACs (three 1.5 Ton window ACs in particular) stop functioning every now and then. In the last Two and a Half years these ACs would have been repaired by Samsung Service Centres at least 10 times in the last one year itself for which I have records and many more time for which unfortunately I don't have any records. But I am sure a company like Samsung would be having records for all the repairs. The ones that I have are:

18 Apr 2008 one AC
18 Apr 2008 another AC
13 Jun 2008
27 Aug 2008
06 Oct 2008
06 Mar 2009
12 Jun 2009
16 Jun 2009 (Still in the Service Centre)
20 Jun 2009 (Still in the Service Centre)
02 Jul 2009

At present 2 of my ACs are gathering dust in the Samsung Service Centres, one from 16th June 2009 and the second from 23rd June 2009. I have been calling up Samsung service centres many times for me to just get a status update. The complaint nos are [protected] and [protected]. Service centre will be able to get full details of complaints under these reference numbers.

After more than 15 days of follow up yesterday evening I have received a courier from Alfa Refrigeration Company stating that many parts have to be changed and gas to be refilled and cost would be approximately Rs. 10, 000 after a "Discount" of Rs. 4, 000.

Out of the above 2 ACs one was taken to the service centre on 02 Jun 2009 and returned to me 12 Jun 2009 and they have charged me Rs. 1, 765 for gas filling and other works. When asked about why it took them 10 days to fill up gas the service centre people mentioned that they were "checking the AC thoroughly" and hence it took 10 days to return it.

The same AC stopped functioning on 20 Jun 2009 (8 days it worked well!!!) and was taken to the Service centre on 23 Jun 2009.Now they are coming back and saying that a number of parts are to be changed! The earlier 10 day “thorough “ checking in June 2009 itself did not reveal any of these faulty parts is a real mystery. It is pertinent to note that EVAP Assy for this AC was already changed on 06 Oct 2008. Samsung now wants to change all parts one by one for their manufacturing defects it looks like.

May I humbly request you to please help this helpless customer to get some redressal? Samsung should be forced to replace my ACs and forced to pay a hefty compensation. I don't want that money which can be given to some charities.

These big corporations are taking poor customers for a real ride.

Samsung Air Conditioner — Pathetic Service - Faulty ACs

Dear Sir,

I had purchased 1 Samsung 1.5 Ton AC on 04th Jun 2006. Also I had the misfortune of purchasing 4 more Samsung (Two 1.5 tom window ACs, One 1.5 Ton Split AC and one 2 Ton Split AC) on 20th Jan 2007. All of these ACs (three 1.5 Ton window ACs in particular) stop functioning every now and then. In the last Two and a Half years these ACs would have been repaired by Samsung Service Centres at least 10 times in the last one year itself for which I have records and many more time for which unfortunately I don't have any records. But I am sure a company like Samsung would be having records for all the repairs. The ones that I have are:

18 Apr 2008 one AC
18 Apr 2008 another AC
13 Jun 2008
27 Aug 2008
06 Oct 2008
06 Mar 2009
12 Jun 2009
16 Jun 2009 (Still in the Service Centre)
20 Jun 2009 (Still in the Service Centre)
02 Jul 2009

At present 2 of my ACs are gathering dust in the Samsung Service Centres, one from 16th June 2009 and the second from 23rd June 2009. I have been calling up Samsung service centres many times for me to just get a status update. The complaint nos are [protected] and [protected]. Service centre will be able to get full details of complaints under these reference numbers.

After more than 15 days of follow up yesterday evening I have received a courier from Alfa Refrigeration Company stating that many parts have to be changed and gas to be refilled and cost would be approximately Rs. 10, 000 after a "Discount" of Rs. 4, 000.

Out of the above 2 ACs one was taken to the service centre on 02 Jun 2009 and returned to me 12 Jun 2009 and they have charged me Rs. 1, 765 for gas filling and other works. When asked about why it took them 10 days to fill up gas the service centre people mentioned that they were "checking the AC thoroughly" and hence it took 10 days to return it.

The same AC stopped functioning on 20 Jun 2009 (8 days it worked well!!!) and was taken to the Service centre on 23 Jun 2009.Now they are coming back and saying that a number of parts are to be changed! The earlier 10 day “thorough “ checking in June 2009 itself did not reveal any of these faulty parts is a real mystery. It is pertinent to note that EVAP Assy for this AC was already changed on 06 Oct 2008. Samsung now wants to change all parts one by one for their manufacturing defects it looks like.

May I humbly request you to please help this helpless customer to get some redressal? Samsung should be forced to replace my ACs and forced to pay a hefty compensation. I don't want that money which can be given to some charities.

These big corporations are taking poor customers for a real ride.

Please help sir.

Joseph John,
C-44, Garden City,
318, Village Road, Nungambakkam,
Chennai – 600 034.
+[protected]

Samsung AC — Not responsible company

Sir,


we buy a AC 3 months back. In That AC Blower fan is Broken on Date:-16/6/2009 .this is the complaint no: [protected]. There is no response still Dat. so Iam going to CONZUMER COURT to complaint On Your company.




My Details

SHA NET CAFE,
Gandhi, road, proddatur. Dist (kadapa)

Call:-[protected]

Hi Joseph John,

You saying is 100 % correct, its toooooooooooooooooooooooo bad services they are doing, ,


We have to take some steps for this,

Thanks

They useless and there managers are also useless, I am facing the same problem against Samsung AC

Samasung AC has repaired 03 times in one year and 4th time major problem.
My complaint is still pending [protected]