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Samsung India Complaints & Reviews

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Updated: May 27, 2026

Complaints 19006

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11222

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7784

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Samsung India reviews & complaints page 946

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I purchased a samsung split ac last year on March 2007 from RK electronics, ameerpet, hyderabad, with the compressor having a warranty of 5 years(60 months). The compressor stopped working on 15th may 2008. I called the customer service help desk on 16th may 2008 but no one sent a technician to check. Ultimately on 19th May 2008 after 'n' number of calls to cust care, i called the showroom and requested them to send a technician asap. They sent someone in the evening and he informed that he is a technician for installation not for replacement and we need to contact the cust care help desk for replacement. I have made many calls till now but no one is assuring me of replacing the compressor.

Aug 14, 2020

Complaint marked as Resolved

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Z

zulfiqaar khan

from Gurgaon, Haryana

I purchased a samsung window ac on April 13, 2008 from SAMSUNG PLAZA, SADAR BAZAR, AGRA. the cooling is not proper. I complained customer service help desk but they sent no one a technician to check. i called the showroom and requested them to send a technician. They did not sent someone. and he informed that he is a technician for installation not for replacement and we need to contact the cust care help desk for replacement. I have made many calls till now but no one is assuring me of replacing the AC. my phone no. is [protected] & address is 18/147, 6A6, khairadi tola, tajganj, agra

S

sheetal

from Mumbai, Maharashtra

I purchased a samsung split ac last year on March 2009 from Narnarayan electronics nirnaynagar ahmedabad, ameerpet, , with the compressor having a warranty of 5 years(60 months). The compressor stopped working on after a week time . I called the customer service help desk on same day but no one sent a technician to check. Ultimately on after 'n' number of calls to cust care, i called the showroom and requested them to send a technician asap. They sent someone in the evening and he informed that he is a technician for installation not for replacement and we need to contact the cust care help desk for replacement. I have made many calls till now but no one is assuring me of replacing the compressor.

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To,

Managing Director
Samsung India Limited
New Delhi

Subject: Poor product & poor service workmanship regarding scx-4521f Samsung printer at Jammu

Sir, i have given the Samsung printer to Service Centre of Jammu Branch on 8th May, due to some problem, they have given us the estimate of rs. 1503, for the printer in working condition, but today thet told us that your printer drum is damaged, how is it is possible, that they have not checked the same on time of receiving of printer. after one week time saying that your drum is broken, and saying that your reparing charges of Printer is RS 900 something...

Kindly look in this matter and help to resolve the issue..
Otherwise i, m going the consumer court, and i have ur receiveing form and estimate approval.

Regards
Jitender Guleria
+[protected]

Landline :[protected]

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D

dhanraj products aligarh

from Rania, Haryana

Managing director
samsung India
New delhi

subject- poor product & poor service workmanship
regarding clp-300 samsung printer at aligarh
sir
I have given the samsung printer clp-300 to service centre
aligarh in date 02-04-09 due to some problem
but today date 28-05-09 till date we are not recieving
of printer who is man which brought your products
becouse your service is dirty after 2 month printer would not
o.k., service centre aligarh universal service aligarh
kindly look in this matter & help the resolve the issue
thanks

R

rajkumar

i buy a ML1610 Printer Complaints it is not working now i buy on july 2009 whare can i complaint i am staingin at hyderabad himayathnagar

A

Apex Agencies Delhi

from Delhi, Delhi

We had purchased Samsung printer vide inv 545 dt 9/6/2009 through Minisoft Mediatech Pvt Ltd DA/9 Enkay House Vikas Marg Shakarpur Delhi 92. We put in first complaint on 10/2/2010 vide ref no [protected] followed by reminder on 22/2/2010, 05/3/2010 and 10/3/2010 with no response. Due to this negligence our
work is suffering for the last one month. Will you please do something immediately as our Head Office is upset due to non functional printer that we require for every day use. Pl attend to this problem without any further delay.

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I have purchased Samsung Referigerator in 2002.Its in a good working condition.Unfortunately the bottel rack( fiber made) has broken.
From last 3 months I am approaching them to replace it.My complaint # to the customer care is " [protected]". They are saying that this Model has dropped so the parts are not available.

Please advise me what should I do .My referigerator is working absoultely fine -Just because of "Bottel Racks" I can use that option.

Regards
Vinita
[protected]

Aug 14, 2020

Complaint marked as Resolved

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I have purchased SAMSUNG A.C. IN JUNE last year from SAMSUNG SHOW ROOM, Judges Bungalows Crossroads, Satellite, Ahmedabad 380015. Made a downpayment of 60% and the rest Dealer Mr Mayank Patel [protected] has organised through Citifinance having received from post dated cheques. Out of 8 cheques, 6 cheques have been cleared and to my surprise, the other two cheques have not been presented even to the Bank even after a gap of 3 months. Lodged complaint with support.[protected]@samsung.com - hopeless but to just acknowledge automtically by computer registering of complaint - no action to solve the problem. After repeated approach, Mr Mayank Patel tells me of loss of two cheques issued by me at Citifinance end. Even then as a responsible citizen, asked him to provide a letter communication to the effect so that I issue fresh cheques for two months instalments. Till date no action either from the Dealer or from Samsung Consumer department in Dellhi as neither their MD nor SALES MANAGER has time to look to consumer problems where is the question of solution to a consumer. This is the approach to a bonafide and genuine consumer in India from Reputed MNCs even.

DSR MURTHY
B-7 PAVAN APARTMENTS
OPP. JUDGES BUNGALOWS
SATELLITE AREA
AHMEDABAD 380015

Aug 14, 2020

Complaint marked as Resolved

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D

Deepak Patel

from Ahmedabad, Gujarat

Myself deepak patel. i bought three samsung ac before 15-20 days.one of them does not go under 27(temperature)
i suffered a lot. the man came from the company and after a lot of effort he is telling its happened because of sunlight. then he was talking to sifted that ac to other room.

Why should i suffer?
i am working in media if it is not solved. u will be in trouble.

Kindly revert back as soon as possible

Deepak patel
[protected]

Z

zulfiqaar khan

from Gurgaon, Haryana

I purchased a samsung window ac on April 13, 2008 from SAMSUNG PLAZA, SADAR BAZAR, AGRA. the cooling is not proper. I complained customer service help desk but they sent no one a technician to check. i called the showroom and requested them to send a technician. They did not sent someone. and he informed that he is a technician for installation not for replacement and we need to contact the cust care help desk for replacement. I have made many calls till now but no one is assuring me of replacing the AC. my phone no. is [protected] & address is 18/147, 6A6, khairadi tola, tajganj, agra

Z

zulfiqaar khan

from Gurgaon, Haryana

I purchased a samsung window ac on April 13, 2008 from SAMSUNG PLAZA, SADAR BAZAR, AGRA. the cooling is not proper. I complained customer service help desk but they sent no one a technician to check. i called the showroom and requested them to send a technician. They did not sent someone. and he informed that he is a technician for installation not for replacement and we need to contact the cust care help desk for replacement. I have made many calls till now but no one is assuring me of replacing the AC. my phone no. is [protected] & address is 18/147, 6A6, khairadi tola, tajganj, agra

T

tushar.jain

from Gurgaon, Haryana

May 23, 2011

SAMSUNG A.C. — no service

No Service
I logged call 1 month back for servicing of my AC and have sent mail many time but no one came from Samsung. The service is very very bad and i have decided not to buy any other samsung produce. I have sent them many mails but no response. Not sure if senior management is sleeping in the company of what?

TUSHAR
[protected]

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This mail comes to you from a very disgruntled SAMSUNG customer who is currently going through the feeling of `having got conned' into buying a product that claimed to be superior in quality.

This refers to the SAMSUNG 42 E7SX - XTL plasma that I purchased 22 months ago from my regular dealer . Its serial no is AEKB31IL400048H.

At the time of purchase, I had gone through the brochures of various plasmas and saw that Samsung claimed that with new technology their panel's life was 60, 000 hours as opposed to the normal 40, 000 hours that other panels had. Since I was quite happy with the picture quality and trusted the SAMSUNG brand name, I bought the same, emptying my pockets of Rs. 1, 20, 000/-.

After a year and ten months o[censored]sing it at an average of 3 hrs every evening and taking great care of the Plasma (protecting from dust by always keeping windows shut and from moisture), I discovered a single black line about 4 inches from the bottom of the screen. So I contacted my `Samsung Home Doctor' and he came home to check the set. He told me either it was a PCB problem or a panel problem. After a few days, he got the PCB, opened the set, replaced the PCB and checked the set again, the line was still there. He told me that `the panel had failed'. When I asked him what that meant, he said that there was no way to correct the line and that I would need to replace the entire panel at a cost of approx Rs.40, 000/-. Also, since the set had completed a year, it was no longer under warranty so I would have to pay for it.

You can imagine my shock at hearing this. Being a movie buff, I had used all my resources to buy this supposedly `longer lasting PDP' whose panel had a life of 60, 000 hrs and now it had gone Kaput in just 2000 hrs ! And I could do nothing since it was out of warranty.

I felt HELPLESS and CHEATED . CONNED perhaps, is the right word.

For the Samsung AC, there is a 1 yr warranty, but the compressor (the heart of the AC) has a 5 yr warranty. However, for the panel (the heart of the PDP), there is no extended warranty. Isn't that great ? I think that it is `convenient' and they do not offer any such thing because you know that it will not last long.

Thing is, I have a product now that has been manufactured by SAMSUNG that has `not even come close' to what it claimed to be in terms of performance and I feel that I have been `palmed off' a sub –standard product at a whopping cost of Rs. 1.2 lakhs which is a lot of money for me.

It’s a week now since I have mailed them at support.[protected]@samsung.com and the service in charge but other than a `we will get back to you’, there has been no reply.

First you get frustrated with the product and now the service.

This is SAMSUNG for you.

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I bought the above model Samsung Air Conditioner from reputed dealer M/s. Fridge House at Kuruppam road, Thrissur, the next building from my premises in Aug 2007. But unfortunately, the device is not functioning from the beginning. I complaint to the dealer and to the serrvice centre several times. Once one person from dealer and another time one person from service attended our complaint. But now also the system is down and not working. The complaint regd. with your service centre is TSHD 2910/29.04.2008. Now the most hottest time in Kerala State and we are running SONY ERICSON's authorised service centre at Trichur. So I humbly request your good self to look into the matter and do the needful at the earliest. Otherwise we will loose the trust with you and your product.

Thank you,

Aug 14, 2020

Complaint marked as Resolved

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Dear Sir,

We are using 250 litres capacity Samsung Refrigerator (Model R25) since August 2000 without any problem. The performance of the product had been quite good. However, due to normal wear and tear for long usage, the vegetable basket and the side racks i. e. the bottle guards have cracked and required replacement. Since the spare parts are not available in the open market, I registered a request for supply of these spares with M/s. Samsung India Electronic Pvt. Ltd., D-194, Okhla Phase-I, New Delhi - 110020, Phone:[protected], on 08.05.2008 (complaint no. [protected]). I was advised by Mr. V. K. Khatri to collect the spares any day after 13.05.2008 on payment of Rs. 215/- for the vegetable basket and Rs. 100/-for the bottle guard i.e. the rates as per the price list of samsung. I deputed my representative for the purspose on 14.05.2008 after confirming the availability of the spares and the price as quoted earlier. This was confirmed by one Mr. Dheeraj. But actually they have charged me Rs. 437/- as against Rs. 215/- (the list price / the quoted / confirmed price) for the vegetable basket (receipt book no. 1864 CR No. 91675, dt. 14.05.2008). They have charged me more than double of the list price for this spare part and whereas they have charged Rs. 100 only for the bottle guard, i. e. as per the list price as well as the price quoted / confirmed by the service centre. Obviously they have overcharged me for the vegetable basket. You will agree that this kind of service / behaviour on the part of your service centre is derogatory for samsung which is famous world over.

You are requested to look into the matter and take appropriate action under intimation to me.

Regards,

Pawan Kumar
M: [protected]

Aug 14, 2020

Complaint marked as Resolved

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Dear Sir/Madam,

I had purchased a Samsung Washing Machine (Model WA82HAG) in the evening of 10.05.08 from M.K. Electronic Gallery, M-13, Kalkaji, New Delhi - 110019 (Tel :[protected]/[protected]. But till 12.00 noon today (i.e. 15.05.08), neither anybody from Samsumg has visited my residence for demo of the machine nor I have received any call from your customer care that somebody is coming up for the demo. According to the dealer, within 48 hours from the date of purchase, customer care executive should turn up for the demo. Even the dealer says that he has already submitted a reminder to the company.

Therefore, I request you to do the needful so that I can operate the machine at the earliest after the demo is done.

Regards,

Aren Kumar Tripathy
Mob. Nos. [protected]/6
1st Floor, 113A, Savitri Nagar,
New Delhi - 110017.

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R

ravishankar

from Gurgaon, Haryana

Samsung Washing Machine — dead

machinerunningdead complaint given on 12.11.2008 tillnow 18112008 no response was given by the service

D

dipesh51

from Mannargudi, Tamil Nadu

Nov 11, 2011

Samsung — demonstration not done after 6 days

my name kirti shah i bought samsung refigrator from sales corner baroda.i get my refigrator on 6/11/10 but till today demostration man not came for demo.i already complain at sales corner.

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This is a second reminder for the complaint posted to you last week regarding the faulty piece of the washing machine product code no 82TAL purchased from NEXT RETAIL SHOP, Taware Eletronics, 47/31C, Ramchandra Apartment, Aranyeshwar, Taware Colony, Pune - 411009, Phone no - [protected].
Bill No - 1249, dated - 8/3/2008.
There is a hole in the tub of the machine from the day we had purchased. The service engineer had confirmed that it is the manufacturing defect. The service engineer visited thrice and took the xerox copy of the bill but no further action is been taken. We are fed up with the service given by the samsung. Kindly look into the matter and take some measures regarding this as the machine is laid idle since 3 months.

Regards,
Nutan.B. sarkale.

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attn: the concern authority

dear sir,

bp no [protected]/25.4.08
bpno [protected]/07.5.08
bp no [protected]/12.5.08

above is the BP nowith different dates your call center has confirmed that
my complaindated 7th may got cancelled b'cos ur staff had tried to contact
us butcould get us on line but unfortunately no one from ur company
hadcontacted us this has been total lies from ur service staff as they
verywell know us,

further we had purchased a 3 (three) window a/c modelno AWTI8S1WDBJ/XTL
SERIAL NOA009PZBW300316, A007PZBTA00088, A007PZBW300623 from SMILE STORES
(KANPUR)(if require we can give the bill no details of the dealer)in the
year2003 april 30th

since the purchases ur product has perforemed poorlyand in these five years
this is the 6th(sixth) time compressor has gotreplaced between three a/c's
we have purchased and still we r facingproblem with the machine

more over this time ur service and supportstaff is neglecting our complain
as the problem still persist,

wewant u to advise us WHAT ACTION SHALL A UNSATISFIED CUSTOMER
TAKEAGAINST THE COMPANY SAHLL WE GO FOR THE LEGAL ACTION IN CONSUMER
COURT

WE AWIT FOR UR REPLY OTHERWISE

thanking you

for LAXMIESSENTIAL OIL OLEORESIN & FRAGRANCE P. LTD
24/37 GOAPL BHAVAN BIRHANAROAD
KANPUR 208001
U.P
INDIA
TELE:[protected], 2302962
ATTN MRJASVEER SINGH [protected]

Aug 14, 2020

Complaint marked as Resolved

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D

D.S.RAMACHANDRA MURTHY

from Pune, Maharashtra

Dear Sir,

Grievance notification in this website, does it have any result ? Useless website, no acknowedgement to aggrieved much less any information about the issue on the website. Please do not waste your time. Contact directly the Company . This website is a show. It is 2008 now - website creator seem not thought of anxiety of aggrieved -

Regards, DSR MURTHY

P

Prantosh Das Gupta

from Khandwa, Madhya Pradesh

HIG(U)3/8, SWARANIKA CO-OP, , Prantosh Das Gupta
Shakuntala Park, Tel. No.[protected]
Biren Roy Road (W), Sarsuna, e-mail : [protected]@rediffmail.com
Kolkata –700061 Dated the 6th August, 2008.

SUPPLY AND INSTALLATION OF ONE SAMSUNG SPLIT AIR CONDITIONER by The CAPITAL’:

DISREGARDS TO BASIC INSTALLATION PRACTICES &
VULNERABILITIES THEREBY
Ref:1)‘The CAPITAL’s Cash Tax Invoice no CASH/737/06 DATED 01.06.08.
2) Invoice no. 6147/[protected] dated 01.06.08 with Records Thereto
When we decided to go again for ‘Samsung’ - a Split Air- Conditioner this time - from again ‘The CAPITAL’ 248/A, Diamond Harbour Road, Behala, Kolkata-700060, - Unit of Anand &Co., Electronics Pvt. Ltd., the following aspects of the Layout & Installation were insisted upon during ordering, to Sri Rajiv Dey- the Sales representative (M:[protected]) who promptly nodded..
1) Location of the Outdoor Unit, should be above the Sunshade of the Window, ( 3RD Floor)- as explained by a Layout Diagram – similar to the Ones installed in the two Buildings, opposite to our Building, and elsewhere nearby. The Staff during Installation, it was also pointed out, should use Safety Belts.
2) The Outdoor Unit should be protected from Birds etc., - as even the one fixed earlier in the Window is used by Birds as a resting place, by a Cage for which one Mr. Taj Mohammed( tel no [protected]) of Ms Tara Industries- ordered by ‘The CAPITAL’ to install the Units, demanded Rs 2400/ instead of Rs 1900/ billed by Sri Rajiv Dey, and that was readily agreed to.
These features were completely ignored during installation, as also recorded in the ‘Invoice cum Delivery Challan’ no. 6147/[protected] dated 01.06.08 - duly acknowledged & signed by the Installation Mechanics who, on being authorized by Sri Rajiv Dey, took Rs 1900/ in Cash & Cheque for Rs 22500/ for the Unit. No action whatsoever, on the following items - except prompt encashment of the Cheque, notwithstanding the record, was taken subsequently.
1) The Outdoor Unit has been dangerously installed in the 5” Parapet of the Roof, and the prescribed minimum clearance from the Wall of 300mm( page E5 of the Manual) has not been maintained at the other end (210mm provided.).
2) The Opening in the Wall made for taking the Electric Cable & Pipes may be - being left uncovered, giving enough space for the Rats, Birds, Insects etc., to ensconce.
3) The Absorbent Pad, due to inter alia, rough & sharp edge in the Opening - & no protection thereto, made in the wall, was already damaged as again pointed out to Sri Rajiv Dey, on 30.07.08 & 31.07.08.
4) Further, a portion of the Copper pipe, has been left exposed, in violation of the Instruction at page E5 of the Manual. No Wrapping with Vinyl Tape- as specified in pages E5 & E13 of the Manual, has been done, and the Damages in between must be manifold.
5) The Outdoor Unit, as shown in the Diagram at page E5 of the Manual, should have been at a lower level whereas it has been placed at a much higher level.
The defects in the Installation, it is requested, should be immediately, rectified duly following the Installation Practices so that Safety is not impaired.
The Salesman, it may not be unreasonable to expect, must understand the requirements associated with an Equipment, & as also the Staff sent for installation must be properly equipped and have adequate Understanding, Training & Competence to install the Equipment.
In any case, a Purchaser must not suffer like this for their incompetence & callousness.
After all, Samsung have a Reputation to live with.
This may kindly be acknowledged
( Prantosh Das Gupta)

A

Abhishek kaushik

from Kolkata, West Bengal

sir good after noon
mai Abhishek Samsung ki service se pareshan hu. Maine galti se Samsung ka dvd writer le liya. Chalo le liya to le liya phir usme kami aayi to mai service center gaya jo ki Rajnagar (R-9/185) Ghaziabad me hai vaha maine use deposit kar diya.ab halat ye hai ki aaj use diye 45 din se jayada ho gaye hai. aur mai jab b jata hu to har baar aege ki Date de dete hai. maine ise[protected] ko diya tha. Maine complaint slip saath me attach kar di hai. aap dekh le. Ek baat aur maine jab aapna dvd writer diya tha tab uski warinty 2 mahine ki bachi thi chalo vo koi matter nahi hai par jab vo mujhe milega to uski validity khatam ho jayagi. . . . . .
Agr aapne meri baat nahi suni to mai CONSUMER FORAM me aapki complaint kar dunga... . . . .

A

ANITA CHADHA

from Chennai, Tamil Nadu

Dear Sir,

I am waiting for last 3 days for my window type airconditioner service. We have received a defective airconditioner from Himgiri Automobiles Pvt. Ltd.S-528, School Block Shakarpur, Delhi-110092.We have 12Z KA W AC dt.[protected]. It is not working from first day of installing.we had complained many time (complaint No. [protected]) in your coustmer service station but not they are not giving favourable responses. Kindly replace our product as soon as possible. We are facing so many problems because of this.

Yours faithfully,

Anita Chadha
C-166, Pandav Nagar,
Patparganj Road,
Near Radha Krishan Mandir
Delhi - 110092
Mobile no. [protected]

K

Kamal joshi

from Delhi, Delhi

Dear Sir/ Mam,

I want to just complain that your samsung mobile service center services is so poor. person who are working there, they dont think that they are talking with clients but dont have good talking way. so poor communication.
Matter: Last week I show my mobile to Laxmi nagar service center( MDR SERVICES INDIA PVT. LTD) in my mobile i have camera problem. so person told me that i have to submit my mobile for 1 week and when i went after 1 week then told me again wait for 1 more week and when i talk wid senior then he didnt tell a single word to his junior and tell me we cant do anything.
So now you tell me who will do? and this time i take a decision in my future i will not take any SAMSUNG product.
So bad services, bad and poor communication executive. dont have knowldge abt customers.

Thanks
Kamal Joshi

M

Mrs Hanit Mangat

from Gurgaon, Haryana

Dear Sir,

I have 3 Samsung Air Conditioners in the Office anmd 3 Split Level Samsung ones at Home. I am finding that it is impossible to keep these working. Every month the capacitors go bad and have to be changed. This is of course in the summer months. I feel that there is something wrong with the machines. And would like to state that never again will I buy your machines.

Regards

Hanit Mangat

D

Daniel

from Chennai, Tamil Nadu

Sir,
The bigger mistake I have done in my life is choosing
This stupid samsung A/C. I bought this A/C on Feb26 2006 in the Mount road SS showroom.
Perfectly after one year the trouble startd with the aircon. The worst servicing is being done for the past one year.VIJAYGANESH AGENCIES is the worst SS service centre. Noone had responded to our call properly and nothing was done to us.They took the unit to fill the gas & still more worse it became.May 11, 2009 the unit was back home saying that it was perfect but it was not so. I repeatedly called them.Atlast a techn. came inthe month of June & said that they would do the needful. Till now no response from the serv.centr. So we have now spent Rs.3000 in repairing my A/C BY CALLING ANOTHER technician from outside. This is disgusting for the SS COMPANY. I have started telling my friends not to buy any of the SS products.

DANIEL

S

sarfraz ahmed

from Mumbai, Maharashtra

i bought a samsung biosleep 3 months ago and now it is not cooling only hot air comes outside and when i called to make a complaint to samsung customer care they gave me a complaint number and said that the engineer will call soon but no one called till now so help me .I bought it from kumra engineering and electrical, sector 7, delhi .so what can i do now .I am very disappointed from samsung company and if you will not take immediate action otherwise i will file a case is consumer court that you gave me a defected piece of A/C .

my complaint no. is [protected]

V

vikalpgautam

from Hyderabad, Telangana

Samsung — poor service & product

I have purchased 1.5 tonne split AC(samsung) in 2008. since then in two years

4 stablizer damaged due to compressor(it wastaking more current). when

complained ur engineer visited & said due to fluctuation stablizer get

damaged. Later in 2010 when fault worsened & ac was not working properly

inspite of new stablizer ur engineer found compressor is damaged which should be

detected earlier.Sercvice centre takes more than one month to replace

compressor. Later PCB is damaged due to leakage of water in AC and ac stopped

working on 12-7 10. Till now PCB has not been replaced. when contacted service

center said that PCB will be avialable on10 August. that means another one

month. I am very upset with after sales service & definitely not recommend any

other to opt for samsung. PCB was damaged due to problem in AC(water leakage) &

i have to pay for that. till date[protected] PCB has not been replaced inspite regular intimation to customer care. kindly suggest me necessory guidance. aslo i request you to share this with public through media so that can be aware of samsung service and product.

N

Nilesh Djneal

Sep 3, 2012

soo bad

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From: Daraius Dadachanji - NSICT
Sent: Tuesday, May 06, 2008 10:57 AM
To: 'support.[protected]@samsung.com'
Subject: Airconditioner problem

BP [protected]

I have purchased 4 Samsung 1.5 ton split airconditioners for my bungalow in Lonavla (add: 8, Retreat Society, Old Khandala Rd.), from Ms. Khozema Traders, Lonavla (Tel.[protected] about a month ago. All four machines were fitted approximately 3 weeks ago by their technicians, and also tested, although I was not there at the time of testing. When I went to the house and tried them out, I found that 1 of the machines does not cool at all, even though the outdoor unit switches on.

I have repeatedly asked Mr. Khozema to send someone to have the problem fixed. His common excuse is that “the Samsung technician has not come today, maybe he will come tomorrow”. I was in Lonavla from the 2nd of May to the morning of the 6th of May; however, Mr. Khozema gave me the same excuse every day.

Please have this issue looked into. If a brand new airconditioner does not work, there is a problem with the machine, or the installation. In any case, I would be reluctant to purchase any more Samsung products, if this is the level of service.

I would like to inform you that my house in Mumbai has all LG products, including 5 airconditioners, refrigerators, etc., and their service has always been excellent.

If you need any further info, please call me on my cell.

Regards,

Daraius Dadachanji

[protected][protected][protected]
May 12, 2008. letter to Samsung service support.

Kindly note, I have not yet received any service from Samsung on this complaint – and information given by your call centre has consistently been false and misleading.

Last week, your reps told me that service in Lonavla would be on Saturday, and my complaint would be attended to on 10th May 2008. I took the day off from work, and remained on the site for the entire day, and the next day. No service person came. I called your call centre several times during the day, and was informed each time that the service engineer was “en route”. Finally, at 7 pm, your call centre told me that the service centre would call me in 30 minutes. Of course, no-one called. My last call to your centre was at about 9 pm, at which time I was given the same answer, and no-one came. Obviously, Samsung’s only plan is to sell, after that, the customer is left high and dry, with no service.

Considering this, I feel that I do not wish to own this defective machine. Kindly liaise with your distributor in Lonavla, Khozema Traders, for the removal of the machine and the refund of my money. I will replace it with an LG or another brand.

I will be purchasing other domestic appliances for this house – TVs, refrigerators, washing machines, etc. Nedless to say, I will not be looking at Samsung products. I will also be advising friends and relatives to avoid Samsung products.

Regards,

Daraius Dadachanji

[protected][protected][protected][protected]
May 13,
Not even the courtesy of a phone call from Samsung. Definitiely no more products to be purchesed from them.

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The AC was working well for the last 3 yrs but suddenly the capacitor got burnt and the AC stopped working. people from samsung came with the complaint lodge during srevice campaign. throughly checking the machine they said they will be back in a day or two time but till date no response from samsung side.

Aug 14, 2020

Complaint marked as Resolved

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F

faizan04

from Gurgaon, Haryana

Onida Window 1.5 Ton AC — Compressor stopped working

I bought 2 window AC 1.5 ton from Next Store Gurgoan in 2010
One Onida 1,5 Ton window,,,,Comprosser stoped working in 5 months
One Whirlpool 1.5 Ton window,,,, AC stopped working in 2 days from purchase.

Are they selling defected electronics as it cannont happen twice.

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i had bought 1.5 ton window ac in dec 07 from Asha and company -allahabad. the ac was used only in apr.on 10 may the ac stopped cooling.i contacted the service centre and they promptly sent someone to see it.i was told that compressor was faulty.no complains so far.it is now 12 may and service centre has still not picked up the ac for repair. they say they dont have the vehicle to do the same. will someone look into it. the ac is in warranty period.

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V

Vipin Jain

from Mohali, Punjab

Whilr on the AC some noise is there pl check
Contact No.[protected]

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I have bought a samsung dvd system nearly 7 months ago and i have repaired it from sumsung sevice centre at least 4 times. i am fed up of such a product and want to advice everyone not to buy any of the products from samsung make.

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N

nawaz baig

from Ernakulam, Kerala

Aug 14, 2011

sir i lost my mobile on 2nd aug my mobile samsung EMIE NO- [protected].PLS KINDLY BLOCK THIS MOBILE

R

romykamble

from Chennai, Tamil Nadu

Jun 9, 2012

Samsung — mobile stolen

my mobile has been stolen its imeino is [protected] please trace it my mobile no is [protected]

S

sachinshirude

from Lunavada, Gujarat

Aug 15, 2012

My samsung galaxy y pro duos 5512cy black model cell phone has stolen.
IMEI no- [protected]
Bat - AA1C2159S4-B
Date of purchase - 30 april 2012
Police complaint already lodged in local police station in Dhule City police station.
Please block this handset & confirm accordingly.

C

chinakutti

Feb 13, 2013

My mobile was stolen on 11-feb-2013 it was having an airtel Sim. The sim has been deactivated. the IMEI number is [protected].

S

surendra.ballaa

from Guntur, Andhra Pradesh

Mar 10, 2013

iam lost my samsung c5212 mobile 5/03/2013.

9:30 pm it is stolen... so please sir help me

imei: [protected]

if any bady use that mobile plz catch that mobile sim number please please...

informed me

surendra.[protected]@gmail.com

S

saurabhygk

Mar 11, 2013

Hi,

My self saurabh Yagnik. My mobile was stolen from pune railways station.I have registerd the FIR into nearest police station. Please help me to trace my mobile with this IMEI Number [protected]. Please help me.

My alternate contact number is [protected].

Thanks & Regards,
Saurabh

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I had purchased the D 840 mobile phone five months ago. The display beagan to flicker last week, yesterday horizontal bands began to appear on the display. I took it to the service centre at Navi MUmbai M/s Sky electronics who tried to fool me by saying that the display was cracked due to the handset falling down. Since I was sure that I ad not dropped the handset, I asked the technician to show me the craked display after oepneing the handset. He opened it and then said that there was no crack but there was some traces of liquid ! Since again I was sure that I had never spilt water on it, I challenged the opinion.Then he said that it was possibly sweat ! In any case the service centre refused to replace the display saying that I would have to pay Rs 1750/- as the cost.
The company is trying to fool the customers and denying the warranty under false pretexts.

Aug 13, 2020

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

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We have purchased the Samsung Split AC Model No: 18FA from Jayam & Co (Chennai)on 13.05.07. Within a year it given a lot of problems and we had given the complaint to the Jayam & Co, but they have not given the proper response us. So we have registered our first complaint on 18.4.07 to direct samsung Customer Care and it was attended by your Service Centre (M/s. Sanwee), that too only after our serveral phone calls. They did not responded us and it took a week to solve the problem. But it does not solved, only two days it had worked after rectification. We have faced the same problem. Then we made again the complaint directly to the Samsung and they given us the same complaint No. Again we made many phone Calls to Samsung customer care and Sanwee. They took long time to attend the problem. After deducting the problem they are not solving the problem till now. If we ask them they are telling that they will come today, tommorrow but they are not coming. We are very very sorry to say that your customer care service was not satisfied.

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D

Dr. P. Balasundaram

from Edakkulam, Kerala

I am having problem with my split A/C bought in Nov 2007. It was not cooling and the engineering section genetle man said that it is due to gas leak and filled the gas. For couple of days it was okay. Now again it not cooling. When we ring up the srvice centre at Chennai, The response is cold. No reply and when one gets upset at the delay, they send someone and finish the job without going deep into the problem. We are aware that it is the summer season and the work load is more. Is it because that it is within the warrenty status that the respose is poor. I am sure the authorities are aware that during summer they have to be on toes and satisfy the customer. WE EXPEXT BETTER CO- ORDINATED WORK FORCE TO TACKLE SUCH PROBLEMS.

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I made a comlaint with your custmor care deptt.vide comlaint no [protected] on dateed 5.5.2008. our a.c. is not working well n not cooling very well. your mechnice had visited our place n found the fault . After that he told me that he will come tommarrow n repair the same. But he did not return till date.This is not like the way to attend comlaint in this .Now can you send your mechnice to repair our a.c.

thanks.

hsparashar

Aug 14, 2020

Complaint marked as Resolved

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G

G MITTAL

from Mumbai, Maharashtra

Jun 9, 2011

MY SELF GAURAV MITTAL
MOB.[protected]
[protected]
REQUIREMENT OF 1.5 TONS SAMSUNG SPLIT A/C REMOTE MODAL NO.AST18YJWDA

PURCHASE 2.5 YEARS OLD

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i have purchased a samsung refrigerator on 15.7.2001.
on 20.4.2008 it was not working there was no cooling effect inside the refrigerator so i lodged a compliant with you on
21.4.2008 under compliant no [protected] After two days and after my continuous follow up the engineer from hi tech solutions, anna nagar east, chennai came on 23.4.2008 and informed that the compressor had gone and it should be replaced He also informed that if i give consent immediately it will be replaced on the next day itself. Since being the summer season, it is very difficult to manage without fridge, I gave my consent immediately But the people came only on 26.4.2008 and replaced the compressor and charged me Rs.5233/- Exactly after one week, i.e. on 2.5.2008 again the cooling effect had gone and the fridge was not working I was very much shocked and immediately lodged the compliant with your toll free help line on 3.5.2008 morning itself I also asked hi tech solutions, in turn informed that since the it has gone out of order within one month's time, they themselves will come and rectify the same immediately. But there was no response. I contacted the toll free number daily and at last 7.5.2008 one engineer from hitech solutions came and informed that the gas is leaking It will be rectified free of cost and the persons will be coming on the next day itself and rectify the same. But till today no one has turned to rectify the same I am very much upset with the services provided by you I request you to look into the matter and solve my problem also instruct the hitech solutions to give speedy response to customers compliants

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Pooja Sawant

from Mumbai, Maharashtra

I am facing this problem since 17/10/08 till date the engineer did not attend the complaint. I contacted the toll free number daily twise or thrise. till date it is not attended.

R

Ragavan

from Krishnagiri, Tamil Nadu

I have samsung color tv, it's 3 years old, The color of the screen changes into green color fully, I made a compliant to Toll free no to samsung customer care, and thery fwd the compliant to Villivakkam branch, After 15 day one technician NAME : VALLUVAR SELVAM came to my home, He did something the problem not rectified but he told it will be rectified tomorrow and collect the bill amount, The problem is not rectified till now, I made a complian to TEAM MANAGER : SURESH He also not responding properely,
Villivakkam branch chennai worst service.

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the split ac is installed and the distance between indoor and outdoor unit is only 2m but the length of the cooling and gas pipe is 5m. the service enginner refused to cut the pipes and extra length of pipe is round folded and placed near out door unit. does it affecting the cooling system? the cooling is not efficicient. kindly do the needful.

Aug 14, 2020

Complaint marked as Resolved

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U

Usman

I believe shorter the lenght of pipe, better the cooling. Since there are less losses in smaller pipe than longer.

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i sreekanth.singaraju Purchased Samsung split ac 1.5 ton model AS18NAXTL .from day one I am facing problems, I lave been keep on complaining to the service people and customer care for several times but no one responded to me and they are giving reckless answers to me. today I went to the dealer and complain to him about the problem I am facing, he personally spoke to the Samsung people and told me they will come to my hose today.as he said your people has come to my house and check the product and said there is a leakage in compressor which is a manufacturing defect .i told to them I want this product to be replaced with new one.
I have been keep on complaining to you people, unless a dealer takes action on you, you will not be responding to customer .this shows the irresponsible towards the customer .If my product is not replaced with new on with in 2 days of time, I will be filing case in consumer cort. so kindly take proper action in this case.

Aug 14, 2020

Complaint marked as Resolved

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