Samsung India Complaints & Reviews

NEXT REtail india is the worst shop . They are cheating the customers .
I bought a Sony LCD TV from NEXT retail india, mumbai.They gave an 2nd hand product to me with some scratches on the LCD screen ..
I gave 5 complaints but they never respond

Very poor customer service.

PLEASE DONT BUY ANY PRODUCT FROM NEXT RETAIL INDIA.
NEXT RETAIL INDIA IS CHEATING THE CUSTOMERS .

I aggre with him, same happened with me on the purchase of Videocon 1.5t Ac from sec-32, Ludhiana. Ac is having so much noise but with my regular comlaint no company person or service person visit even single time

I purchased a washing machine -SAMSUNG-6.5Kg-WA85VPLEC-Top loading, Bill No 13017/Dt 14/10/2008.
The price charged is Rs 14500/-. From other site (Compare India, home shop 18 Same city), I understand the retail price to be Rs 13200/-. This way the price difference is Rs 1300/-. This is nothing but cheating.They just scratch at the MRP of the outer cartoon box, so that the customer will not know the exact MRP, and then explain higher price with higher discount offered. But I am sure, they are very good at cheating .

Hi All,

I had a bitter eexperience with NExt retail shop @ marthahalli Branch, Bangalore.

I went to buy an IFB Diva washing machine with my child. During the visit my kid made a small pen mark on th machine in my presence, for which she got a scold from me. Later i made the payment & the machine was delivered to me after 24 hours. I was shocked to see the machine with PEN mark which was made by my child. When i asked the executives about the demo machine delivered to me, they refused to take my words & deliver the brand new machine. Still am struggling for it.

Please don't ever buy any products from next retail shop @marthalli branch.

Please beaware next time.NEXT RETAILCHAIN is big challbaz.

From :
Dr. A.k. Shukla Date:-14-Apr.- 2009
9, Rajshree Colony
Bohra ganesh ji
Udaipur [Raj.] -313001
Mobile No. [protected]

To
The Manager
NEXT RETAIL SHOP
Udaipur

Sub.:- Notice for repair of sub-standard product supplied by you.
Sir,
I have purchased split 1.5 ton Air Conditioner from your shop with following specification.
1. Company:- Samsung Model :- Ac 1.5 Ton 18 FJ
2. Bill No. :- 203681 Date :- 14-Apr-2008
I have lodged a complaint on 22nd Dec.08 regarding following problems with the above said product supplied by you.
1. Outer cover of copper tube that was evaporated & vanished, with in eight months.
2. Water outlet tube which was broken in to number of, small-small pieces with in eight months.
My complaint is not yet taken care of, even after four months and repeated request on phone and personally to your shop and Samsung service center.
Ones again you are requested for compliance of my complaint within 10 [Ten] days other wise I may go for some legal action against sub-standard product supplied by you.
With regards

[A.k. Shukla]

Samsung / 1.5 ton window ac — Broken product delivered and not replacing it.

I bought a window ac (1.5 ton Samsung) on 17 may 09, it was damaged and I complained to the customer care on 22 may 09, when i saw the damage. Now samsung is making excuses and not replacing the parts or the ac. i want my whole money back, including the extra i had to pay for installing and also my phone bill because i made a lot of phone calls also. And also i had to suffer in heat because of them. So I want to return the AC and be compansated for it.

Samsung — about bad service & repair

I had purchased AC in 05-05-06 under bill no (book no -8 Sr.no. 351)from Khanna Industries G-5 plot no.10 Manish Plaza II Central Market Sec-10. Dwarka Ph. 25071426.First COMPLAINT Call no.is E57F2282 (COPY OF THE BILL ATTACHED) AC Gas has been leaked With in one year .I was out of town When I had come back then I launched a complaint It was crossed one year. I told your engineer that it’s a manufacture fault You never come to know that from where its leak. I have paid for the same also. but Yesterday (30 march 08)I had put on my AC But its not cooling at all, compressor is getting on.
Is there any Engineer or any body from Samsung who can tell me where the gas has gone.If samsung products are like this only.that the mantinance is going more then the product cost with in small time of period.whast the customer will do after getting the samsung product.

Hi am aravind from chennai. we bought a 1.5 ton Split A/C from mookambigai stores, poonamallie, Chennai last Thursday(17-Apr-08).
We have been waiting for the installaion for more than a week. finally the seller has arranged us the samsung installation dealer MR.Gopi (Phone No:[protected]). he made us wait 4 four days and rotate us here and there for one simple installation. We kept on looking, finally fed up and he arranged a mechanic. the A/c installation mechanic (name unknown and ph no:[protected]) on thursday(24-Apr-08). we actually asked him not to cheat us and if he cannot able to make it up by the time he said then to please inform us. but the mechanic scold us that if we urge him he will delay it further and will not work on our A/C. i got fed up and called back the installation dealer gopi(Phone No:[protected]).
But the response is further idiotic. Gopi replied us that if that if the mechanic is not interested then he asked us to arrange our own installer.

We shocked and called back our seller. But the Seller has no idea about what to do. finally we came to a conclusion not to use Samsung A/c and we have now asked our seller to replace it with some other Company A/c.

Due to poor customer handling we regret to use Samsung products anymore and we fed up with the service rendered.



Regards,
ARAVINDGAJESH [protected]

dear sir,

This is sakthivel from rasipuram.i purchased one split ac from abirami electroics at salem (tamil nadu).the ac giving the problm while compressor starting, frequently fuse blown, i complained at you service center at abirami shop, so far they are not sending any rep.to attnd this prblm.

My adress is, R.Sakthivel asari kadu, r.pudupalayam p.o.rasipuram, namakkal dist, tamil nadu, ph.no.[protected],

pl.kindly send serv .tech without further delay.

regards

r.sakthivel

my complaint no. is [protected]
but no action taken from dated 24/04/2008 to till date
my fridge is ot workindg properly take thae matter seriously do the need ful .



thanks
rk jaiswal
kanpur (u.p.)

Dear Sir,
I bough my spilit AC from your kanpur dealer M/S Vishal Sales, Swaroop nagar. After Installation The AC is showing error E3 and is unable to run. I have register a complaint regarding this and my complained No: is [protected]. After several reminders nobody is taking care of it. I have talked with Mr Tejinder, Harish at your kanpur service center and also with Mr Pankaj at Vishal sales and they are saying that our person will visit today, tommorow but no one has come . Please take it seriously and resolve the problem. Otherwise i am getting a feeling that samsung will expires it warrantee like this only.

Samsung airconditioner — Cooling not taking place

1.5 ton window AC purchased (from Laxmi enterprises, Duburi, Jajpur, Orissa) about three and half years back is not giving cool air.

Samsung Split Air Conditioner — No Cooling in New Split Ac

I have bought a new Samsung split A/c from Vivek & Co, Chennai on 1st May 08. The Air Conditioner was installed on 3rd may and there was no cooling from the system. After doing several services and two replacement till now the problem was not solved. till now for this i have called the call center and service engineers for more than 50 times. I am not happy with the product and the service. I need the company to take back their product and return my money.

Samsung AC — need compensation against loss of summer value

dear sirmadam i purchased 1 samsung ac on[protected] from mauli app. jalna maharashtra.& the is not working from the tme of installation itself im not satisfied wid the jalna dist. dealer coz. he commited replacement 20 days from back approx. on[protected] only of the" ac outdoor" & not yet did im not satisfied wid mr. Doke of service dept. Aurangabad as he did not atteded the complaint which i given betn[protected] to[protected] pm)wen i called him on his mobile he was taking excuse by saying dat keep ur patience sir i informed u on 28-5-08 dat wait til 4-6-08 @ was indirectly supporting dealer dat the dealer is newly appointed den i called mr MANOJ GUPTA HE IS ready for refund only BUT I NEED COMPENSATION OF RS.10000 AS I LOST MY SUMMER VALUES DUE TO THE COMPANY AS I MARRIED ON 17-4-08 HAD DISPUTES A LOT WID MY WIIFE & THE FAMILY MEMBERS REGARDING THE AC REPLACEMENT OTHER I HAV 2 TEK SOME LEGAL ACTION ACTION COZ. I SUFFERED A LOT, CANT U SEE DAT?

i have paid the service charge on 15.5.08 n complained on 5.5.08. but still there is no responce . for your convin.. i m sending u address of service centre of patnaCLIMATE CONTROL SERVICES., HOUSE NO. 73/E, S.K.PURI, NEAR BASAWAN PARK, RAJESH KUMAR PATH, PATNA-1.PH.[protected].
I am complaining since 10th may but no responce from that side.so i was forced 2 knock u ... n my AC is in warrenty period

1.5 split a/c samsung — cooling not good and not responding from service

I purchased 1.5 ton split a/c Last six months no preventive maintenance.Purchasing time the dealer told samsung service person come and check the a/c every two months.But still now nobody come .Last two weeks i felt the a/c on time some bad smell in cooling air.What is the problem please tell me. What can i do.And pls inform the service center to regular check my a/c.
already i complaint through phone that BP no: [protected].
still i dont get any resolve form your end. i have another split a/c from LG. there is good service. and they will do regular service. my contact no:[protected]. [protected].

samsung / Ac — bad a/c working and service

SAMSUNG INDIA IS NOT PROVIDING GOOD SERVICE TO THE CUSTOMER.I HAVE BOUGHT 3 SAMSUNG A/C AND WITH IN 6 MONTHS, CONDENSOR HAS STOPPED WORKING.THIS UNDER THE WARRANTY PERIOD HAS CHARGED 2000 RS FOR EACH A/C.STILL MY A/C IS NOT WORKING.KINDLY CHANGE OR MAINTAIN MY A/C
Noida

To,

Managing Director,
Samsung India Limited,
New Delhi.

Subject: Sudden failure in DVD writer (SH-S223F/IDBH) only after 1 months from its purchasing.

Dear Sir,

I have bought your new series DVD writer (SH-S223F/IDBH), bearing S. no. - Q2776RDQ300642, on dated 22/06/2008 from Hoshiarpur, but suddenly an impact sound come from drive when I'm seening the movie, and blocked the DVD-writer. Even after the many exercise i'm unable to get it from writer. The tray is jammed in DVD-writer and creating problem in the processing of my computer also. Please take the peoblem seriously as it is the recently launching model and creating problem in the very initial hours.

Thanks & Regards,

Goyal, Ritesh
Sr. Engineer
International Tractors Limited,
Hoshairpur (Punjab)
Mob: +[protected]

I had buy a samsung 17" Monitor in[protected] but it gave me a trouble and called customer care but they had visited once and said it will be replaced but till now it has gone 3months long and no repair or no replacement from them and when i call service man he will say today today today thats it and no reply from them SAMSUNG IS A VERY WORST SERVICE IT HAS PLEASE DO NOT PREFER SAMSUNG ANY MORE AND DO NOT TRUST THEM

Unit Trust of India — Information Leak

How is it possible for other consultancy to know my details of investment made in UTI ?

Dear sir,
Recently, I am submitting a our to the borivali branch my invester id is[protected] and my certificate no is 48015123. The matter is our maturity date is 10-feb-2009 when our actual receiving amount in our a/c. i am giving this because in your web site there is lot issue of non receipt of payment so i make this note

kindly do the needful

To,

Managing Director,
Samsung India Limited,
New Delhi.

Subject:poor service..my complaint no-[protected].

Dear sir,
I bought ur 1ton ac last year and i called ur service department several times but havn't recived feedback at ur end, AC in under warranty for 1 year and i want a service ..
thanks..
rahul...

Dear Sir,

Its being more than 20 days I have purchased Samsung split AS 18 UA. From the day 1 it is not working at all so many times I have complaint to your service department as my complaint no. [protected]. I m sorry to say they are not bothered at all .

i have lodged the complaing ragarding the Noice in A.C and you engineer has visited and some part needs to be replaced which is still not available in your stock which is really no acceptable at all with such a brand ...i am also working for an MNC bank and the main core of our existance in Indian Markets are only the Services only and solely because of the services what we can only give to the customer till their satisfaction level...

and you call centres & Service centres are just for nothing they were just their to forward the calls here and their since last 20 days but no body has the solution for that...

I was buying Hitachi Air-conditioner but your dealer ensure me about the quality and service backup of your product and Company but I m sorry to say I have never experienced such a bad service backup ever in my life. And if this is your service I never recommend any of my colleagues or relatives to buy any of Samsung products.

and just to add one thing here by giving this kind of services you are spoiling such a brand name in the market as well as you are spoiling the dealer's or distributors business also ...and i dont think so he will be able to carry out the good sales because of your such poor servie level

You are requested to kindly take your air conditioner back or replace the indoor unit or refund my money i will go for some other co's AC at least i get get the better services than you
Otherwise I will not hesitate to take legal action on your company

Dealer's Name: Maharaj Appliances,
Main Laxmi Nagar, Delhi



Thanks & Regards

Shakun Kakkar-Manager | Deutsche Bank AG | Banking & Cash Operation | Direct :[protected] | Mob : [protected] | E-Mail : shakun.[protected]@db.com

I paid about $2400 for my Samsung 61' TV. About eight months after I bought it a white, hourglass shaped blob appeared in the lower right hand quadrant, whenever the screen became darker - while I was watching a program. The TV was still covered by the warranty. I called Samsung; they sent a local tech; he said that I needed a new light engine; the techs at Samsung wouldn't authorize one - they said that it's normal operating procedure to have a white, hourglass shaped blob on the screen while you're watching TV.
I called back and complained. They sent another technician who changed the light engine. The new light engine had the same blob, but in a different spot, so the tech put the original light engine back in. Then he came back and tried another light engine. This one had a crack in one of the tiny mirrors, which showed up on the screen as a line about three inches long. He took that light engine out and put the original back in. Then he came back with yet another light engine. This one seemed to work fine for a day, but then I noticed streaks of light jutting diagonally into the screen from left and right. I called Samsung. At first they said that they would replace the TV, but then they said that they didn’t have one in stock, but they would give me a smaller one if I paid them more money. I asked them to send the repairman back. They sent the repairman back. He said it looked like another problem with the light engine. The repair people in Williston, Long Island wanted pictures. My camera is not sensitive enough to pick up the streaks. The repair people would not send the repairman back. They told me to call Samsung. It has now been nine months. I called Samsung. I’m waiting for them to call me back. In the meantime, since I had purchased the extended warranty from Best Buy, I decided to try their repair dept. They said that they would have to take the TV. Of course I figure that if they take the TV and declare it un-repairable, Samsung will take a lifetime to send me a new TV. So I will have spent $2400.00 and not have any TV. I don’t trust Samsung; they refuse to honor their own warranty.

Samsung Split A/C — 15 days waiting

I am very frustrated with Samsung as they removed the o/d unit 12 days ago and left the repaired unit at my place a week ago and nobody has come to re-install it. Instead they are asking for re-installation charges as the original place they say is too high - also fittled by authorized Samsung people less than a year ago. How does one get our problems heard at the higher levels? Everyday I am assured it will be done today and everyday no call, no update, no visit, nothing!

Go to http://www.core.nic.in/ and file your complaint. They will send them a legal notice in 72 hours.

my ac is not working i have given a complain at rourkela service centre.my complain no. is 5182.but till now nobody is attending my complain.i am totally fadup with its service. entire summer i had live without ac.please solve my problem.

Samsung india /air conditioner — not taking any action

dearsir,
With due respect I would like to know you that my machine is not working properly. It is not cooling the room less than 23 degree room Temperature as well as the machine is consuming High Voltage i.e. ( 4.7 to 4.8 Amp. ) which is more than .6 Amps from your specified max. load ( 3.8 to 4.1 Amp ) for that I was made complain so many times but the complain is not short out further I would like to request you that please make rectified within 7 days unless I have to move for the legal consiprency / consumer court.

Note :- My complain BP NO is [protected]

Samsung Split Air Conditioner — Harrasment and atrocious behaviour of a multi national company named samsung

I purchased a split ac from samsung company on 23.2.2009 and till date they have installed the ac twice with a replacement but i am still waiting for the cooling effect. I request to get my payments back so as to end the harassment faced by me and my family for last six months. Please advice what to do .

Regards
Brijesh

i purchased samsung window ac, on 6.05.09 but it was on repair in just a week.we called the customer service many times n after that we told the dealer from where we got the ac that we are goin to deal legally n after that those people made some arrangements for us.we actually suffered for about a month without air conditioning.so u better try in some effective way so that thoes people try to look at ur problem.

Samsung Window AC — delay of installment

i have bought this ac from anondomela on 23rd this month and till date they havent come to install the ac..when we call them they say they will be coming but they dont turn up...i would be highly obliged if you look into this matter as early as possible

Gas leakage problem with after installation of new Samsung Split 1.5 Ton AC.

I bought SAMSUNG 1.5 Ton SPLIT - 18ULA Sr.No.[protected] IN & Sr.No.[protected] OUT unit. From M/s. RAVI CORPORATION, GODHRA on[protected] vide Bill No.3/278 Dt.[protected]. The Installation of AC was done by non-technical person, so that it was Improper & Loose installation of out door unit & indoor unit. The AC had problem of cooling after the very first day of improper installation. I have complained about my AC not cooling and water leaking from indoor unit to deler for 3 to 4 times but the problem is not solved. Two days back the deler said the out door unit has problem of leakage of gas. Because of Improper & Loose installation the gas was leaked from out door unit.

So kindly send your people to rectify our problem or take necessary action.

So, please send your engineer to sort out matter as early as.

Thanking You,

UMANG PANCHAL

SAMSUNG AIRCONDITIONER & WASHING MACHINE — SPLIT AC IS NOT FUNCTIONING AND WATER LEAK IN WASHING MACHINE

Dear Sir,

I had purchased samsung Split Ac 1.5 TR and Automatic Washing Machine from M/s Deepak Agencies, Ajmer ( Rajasthan ) one year back .

It has been last 15 days, the both the system has not been made OK. In such a summer day the malfunctiong of AC can't be tolerated. Though after informing M/s Deepak agency, persons are coming to repair the system, but they are unable to find out the fault. The new Split AC has been completely dismateled several times with out any solution to it. It has become mockery of the system by experimenting on the machine without any result. Similary the Washing machine is having water leakage outside it.

Henceforth i have decided not to purchase the Samsung product if the problem is not attended immidiately to the satisfaction o[censored]ser.

Regards.

S.S.Satapathy
[protected]

samsung a.c 1.5 tonn — a.c.not working properly

compressior and display not working properly.

for any clarification contact me on [protected]

Complaint Number: [protected]

WORST SERVICE in SAMSUNG I raised a complaintthat my AC is not working properly.They came and analysed that the gas has been leakaged, so compressor is not working. The compresor is within the warranty period<bought less than 2Yrs>, but they charged Rs.2150 + Rs.450 as service charge. Then what is the use of warranty? Also, they said they need to change the Aluminium coil to copper coil <which is again their mistake of providing Aluminium wire during purchase>. They again charged Rs.2600 + Rs.400 as a service charge.

For a single complaint, they were charging me the service charge twice. How foolish is this! This kind of problems should be taken care by higher officials to shine in market.

I have purchased two split AC 1.5 in the month of June 2009 and both are installed by Samsung Person only and after 20 days of installation only i got a opportunity to know the service of samsung and this was my life bad experience which i never faces anywhere the service is to poor even they commited that with in 24 hours of working thier engineer will attened the call but its taken 24 days to provide the service after that again same problem comes on that same AC again same procedure was followed till to date that AC was is in same condition so i suggest to every one please do not go for Samsung product otherwise u will come in big trouble because their service is 0%.

hello sir
this is ankit jain from rewari haryana sir i had purchase a samsung mobile sch-b279 i have face a problem in samsung mobile and i will goes to samsung service centre rewari and i deposited set in service.he asked me ur's set will be coming on 7days but set is not coming after 11 daye so i have face a big problem in samsung mobile i advice any buddy not purchase.

From
ankit jain
[protected]@yahoo.in
[protected]
[protected]

I have very bad Experience with Voltas Split AC vertis Gold 1 Ton AC, i happen to get an Error E3 after 1 year warranty is expired ... when called the Hotline they are asking for 300 Rs. Charges for Service Representative visit.

I genueinly think Samsung would have been better ...

I have brought split A.C. 1.5 ton in Sept.2009. Kindly send your Tech./Service render to get it serviced at the following address :-

J P Garg
P-37A Vijay Vihar
Uttam Nagar
N.D.-110059
M.No.[protected]

dear sir
aap ki company di service very slow hai mai aap ki company di refrigeater lai c os vich problam hon te ko service nahi hoi kafi var complant den te v koi formen nahi mere pass aaea is lai mai ne washing mashin LG company to parchage karn lai majboor ho rehna ha please aap meri help karo ta jo mai aap ki company nal tuch raha my mo.no.[protected]

Samsung - Air conditioner — New AC had 3 time problem in 01 year

My Samsung AC has repaired 03 times in one year time and 4th time has major problem and still they are not bothered to attend my complaint [protected].

Buy any AC but do not not not buy samsung.

"WHOM SO EVER IT CONCERNs"

I have brought the SAMSUNG split A.C. 1 ton in July.2009. In the last 8 months there were 4 major breakdowns, in all cases the service people fund basic machine problems and they solved it. Last Friday once again it failed and we tried contacting the SAMSUNG service people almost 24hrs around the clock but so for it is not solved. They keep saying that they will arrange the relevant people and fix the problem but NOTHING has happened so for. It horrible to see a MNC “SAMSUNG”status company doing very very very ... poor work and mis using the (innocent Indians) public.

The real treble situations is recently my kid had a surgery and he has come back to home but unluckily due to this SAMSUNG AC problem he has been put in highly painful sleepless nights. I do not know how to explain his pain.

I want to blast all the KOREAN SAMSUNG officials who ever own this issue.

Bloody SAMSUNG AC DESIGN & MANUFACTURING.
Bloody SAMSUNG AC DESIGN & MANUFACTURING.
Bloody SAMSUNG AC DESIGN & MANUFACTURING.
Bloody SAMSUNG AC DESIGN & MANUFACTURING.


- Shoba Devendran

Voltas/Voltas window ac — Unsatisfied servicing by poor workmanship

Dear Sir,

This has reference to Complaint Registration No. 10AP[protected] dated 09th Apr 2010, regarding servicing of Votas window air-conditioning at premises no. A-7/24, Sector - 18 Rohini, New Delhi – 110089.

Servicing complaint attended on 10th Apr 2010, and charged Rs. 350/- for said servicing.

During test run for few seconds after the servicing though there was some abnormal sound observed in running of air-conditioning we presumed that it may be due to the servicing which carried out just now, but after ½ an hours when again the same sound continuously observed than re-reported the complaints in customer care of Voltas and briefed them the way servicing carried out by the attended technician.

The way technician was handling the unit and performing the servicing one can easily make out the competency/expertise of technician, I am sorry to say that Voltas sending some vendor to carry out the service is not monitoring the performance of that vendor on ground, ultimately the customer is sufferer due poor workmanship quality delivered to customer.

On second complaint No. 10AP1005476 dated 10th Apr 2010, the technician visited the site demanded Rs. 1800/- to replace the motor which has been damaged after servicing, but before servicing unit was performing well, problem started after the servicing only. This way penalizing the customer by charging extra on poor workmanship is not fair.

Since 10th Apr onwards we are regularly interacting with executive of Voltas customer care, they only assuring us that they will resolve the issue but nothing has been done so far.

Hence please look in to the matter.

Your prompt action in regards of above shall be highly appreciated.

Warm Regards,

Rattan Shah
[protected], [protected]

Samsung/AC — not receiving installation in time

I purchased samsung split ac model AS18NGBXSTL from m/s Jain traders Thane on 11th April 2010 for my old aged father who stays at Dadar Mumbai. Till to date(19th APRIL) 1no installation has taken place . The customer care center nos do not respond for a long time. i THINK I HAVE MADE A BIG MISTAKE BY PURCHASING A PRODUCT OF SAMSUNG

Samsung — AC install on 25/4/10 but not cooling

AC install at Sec-31 Guargon on 25/4/10, AC is not cooling from first day complaint log on 26/4/10 and fallow daly morning and evening but still dont get any relife from Samsung.

samsung Airconditioner /split ac — Brand new ac not working while install

I hane purchased brand new samsung split A/C 1.5 tr on may 1st at vasanth &co tambaram west chennai.the fixing itself it is not working.the technician says the compressor is faulty from the may 1st itself iam worrying about that need immedeate attention and to be resolved

sofia. selvin
thambaram

SAMSUNG SPLIT AC — Non functioning

he spilit AC IS NOT FUNCTIONING FOR THE PAST ONE WEEK . THE LOCAL SERVICE CENTRE AT VELLORE HAS BEEN INFORMED. SO FAR NO OFFICIAL HAS TAKEN THE COMPLAINT SERIOUSLY AND THE PROBLEM STILL REMAIN. MANY ATTEMPTS WERE MADE OVER PHONE FOR DEPUTING THE OFFICIAL TO RESTORE NORMAL FUNCTION. BUT IRRESPONSIBLE ATTITUDE IS ADOPTED.

samsung/split a/c — complaint against non-working of the a/c since the purchase of the a/c

bill detils :
mr ravinder kr gupta
h.no 1169,kartar nagar, ambala city,haryana
mob.no.[protected]
vide bill.no 5762 dated 27.6.08 A samsung air conditioner split 1.5 ton with remote di model number.AS18&j**tc,S.no=A20 7P23Q303515,from v.k..enterprises ambala city,haryana,and payment was made through check no.002988 of sbi model town ambala city but the air conditioner is not working d complaint has been made to all time and again but they are making blame exuses to avoid replacement of the air condition. as such there is no alternative to refer the matter to honerable investor form court at ambala,to get the justice at the earlest pls arrange to replace the a/c immediately,or refund the money with interest,and as problem of proper cooling was made immedaiately after 1 week of the purchase,it seems to be manufacturing defect as informed by ur engineer.the problem is due to choking and leakage of the gas from the system.An early solution of the problem at ur level is requested…
in view of the earlier requests you are requested to replace the a/c or depute your expert to set right the a/c.

Samsung — AC not working

Hello,

I would rate after sale service of Samsung as "Pathetic" and I've got full reason to say the same. My AC is not working since last 4 days and I launched my complaint with Samsung on 31st May 2010 at 2:35 pm and that time I was being told that I'll receive a call from someone in Samsung and my AC will be repaired on the same day. I didn't receive any call on that day, next day (second day) I called up once again and I got an assurance that today they are escalating my case and I'll get a call back from the call centre as well as the service centre - as expected - no call, even on my repeated request to the customer care representative to transfer my call to the floor supervisor he didn't transfer my call, I called twice and both time the same thing happened and rather a false statement was conveyed to me stating that the representative had a word with the service centre guy and someone is going to visit my home within an hr. time. No one came on that day even after 2 calls one in the noon time and one in the evening time. Next day (third day) that is on 2nd May I didn't call Samsung and didn't even receive any call as well. Next day (fourth day) - 3rd May I call up in the morning to the customer case centre people read the same standard script that you'll receive a call in a short while - again the same thing no call back. I again called up in the evening I tried to explain the scenario, once again I heard the same standard script that I'll receive a call back, this time I was adamant and I wanted to talk to the floor supervisor the person first of all clearly refused to transfer the call after a lot of pursuance, he transferred the call, after keeping approx 7-8 min on hold someone picked up the phone and disconnected without even talking to me, I again called up the customer care and this time I asked directly to transfer the call once again the person confirmed all of the details from me and again was adamant not to transfer the call but again after a lot of pursuance, the call was transferred and the same thing - call was disconnected after approximately 10 min of putting me on hold, third time I called again the same story but this time finally the call was transferred and picked up by one of the floor supervisor called Sumit. He told me a strange point that their records were saying that the case has already been closed!!!! It was really annoying for me, although he apologized for this mistake and promised me a call back from the service centre and gave me an assurance that this time the case will be taken seriously.

As per Sumit’s promise I got a call from the service centre but the person was really rude, he was talking to me in a manner he is actually obliging me by giving me a call back, he treated me in an insulting manner, I requested him to send a service engineer matching to my office timings which is either at 8:00 am in the morning or at approximately 7:00 pm in the evening, he clearly refused to these timings, and mentioned me “If you want to get your AC repaired, you have to be available at the time I am mentioning not as per your ease, you can definitely take a one day vacation from office to get your AC repaired else wait for saturday” I clearly mentioned him this is not possible and I have to attend office due to some emergencies, he clearly mentioned, this is not his problem, either be at home to get AC repaired or he will send the person on Saturday! I requested him to send the representative at 6:00 even then he again he showed tantrums and mentioned “I can not guarantee for this time, but I’ll see if I could send someone at this time otherwise…..”.

I am an asthmatic patient and it is a dusty atmosphere these days I have mentioned my situations and my disease to everyone in Samsung that I am daily getting asthmatic attacks because I am not sleeping in my AC room rather I am sleeping in an open room, but no one in Samsung really cares about it!. Can I know if Samsung really cares about their customers!!!! This is not the first time that the same instance is happening with me, this is the second instance in the same season, last time also my AC was repaired on 10th day of my complaint and this time also it is already the end of 4th day of my complaint, and I do not know how many more days do I need to wait!

Can someone in Samsung explain what kind of customer service experience is this???? Do you really think that I can dare to purchase any of the Samsung product ever again in future or if could I dare to suggest anyone to buy any Samsung product ever again?


Cheers,
Sanchit Khandelwal
Greater Noida, India.

Samsung Split Air Conditioner — Service problems

My samsung split airconditioner is working from last apx two months and service center also not botherd about it and they dont have experienced peoples who can handle the complaints from last two months we are facing so many problems but they are not giving satisfactory service Samsung peoples also not getting interiest in complaints
Kindly make a solution for this
and give a call to me so that we can tell you facts of samsung people
Mahesh chand sharma
[protected]

My airconditioner is not working properly

Mahesh chand sharma
[protected]

Yes, I do experience the same with my Samsung Split Air Conditioner purchased during Oct-Nov 2009. I too would like the company to take back their product and return my money back.

samsung/ split ac — compressor of split ac not functional

complaint no on custumer is [protected] which was made on o4 aug 2010 till now its unattended. horrible services

Dear Sir,
I bought a window A.C. in the month of April.There is a problem in A.C.I called up in your service center several times but till now did not get any response.My complaint reference no. is 30308282.

Thanks,
Mohinder Singh
Mob no.[protected]

to whom it may concern /too much unsatisfactory service too much unsatisfactory product bought split ac
on 2may2010 from the very first day it is not working properly repaired 2-3times by ur technician 2day ur tech. came and said compressor is not working.the colour of cabinet has been faded badly.replace your samsung product AC. to satisfy ur customer like me.it was bought from VIJAY SALES SURAT.

I have bought a Split A/C. 2Ton in the month of January from Kings Electronics Nerul Navi mumbai. I had lodged a complaint for the repair of my air conditioner on 6/10/2010 vide complaint no. BP No. [protected]. Though promises have been made by the supplier, no technician from Samsung has visited the premises to check the problem. This is not the kind of service expected from a company of your reputation.

air conditioner and fridge — delay and poor service quality

I have the worst nightmare dealing with ratna fan house for purchasing air conditioner and fride. After accepting that they would deliver on a particular day, they have delayed almost by one week. The response from them is very rude and non-courteous. Please note that they can no longer treat customers like and change their attitude towards the customers.

i do agree with the services of Samsung. We bought a splict ac in March and this date it is not working properly. We complained in March itself to the dealer and then they filed a complaint with Samsung center but till date no action had been taken. There was a commitment that the ac will be replaced in one month but till date no such action has been taken.

Vivek Awasthi
[protected]
kanpur, UP

1.5 tons; SPLIT; — From the time it is bought we are not getting proper cooling

We had purchased an ac from Higloo in June 2009 fr approx Rupees 33000/=.

From the time it was installed, the cooling effect was very less.

We had repeatedly called Higloo / Yogaa Agencies to check on this. Every time they had come to repair the AC, they could refill the gas and advize it should be ok.

Finally after 1 1/2 year, due to continuous problem with the new instrument.

Every month a person had to come for repair it.

The complete instrument was dismantled and it was found the coil had holes in it which was causing leakage, preventing less cooling.

Now we have got information frm Mr. Xavier of Samsung[protected] & Mr. Anand of Yogaa Agencies stating we need to pay for the coil, which cost approx INR 5000/= so that this is repaired.

I need to know what went wrong fr me as a customer to pay fr this, pls look into this urgently and help to service the customer urgently.

This is pending for more than 3 weeks.

I purchased the SAMSUNG A/C 1.5 ton split- AST18EFB on the April of 2009 and faced frequent problems with the unit like water leakage, condenser charging, hot air blowing etc..past 2 weeks the A/C dint perform well and i experienced only hot air blowing inside the room. When i called up on the technical guys they came and reported that there was a GAS LEAKAGE and they removed the entire unit(indoor & outdoor) to their service place. They also mentioned that they would charge 2, 800/- Rs for filling gas and checking the leakage(by welding the copper coils)...if the leakage is on the Aluminum coil( 4 star & 5 star units utilizes Aluminum coil for less power consumption) then they have to replace the entire Al coil it seems. this would cost an additional 3, 500/- Rs.
I am lodging my complaint against this product that in spite of i investing a huge sum i had to spend more frequently and this time the repair consolidating to 6, 300/-Rs. This is really frustrating as a customer to keep spending more and more for using a purchased product. I hereby claim that Aluminum coil usage in the SAMSUNG split A/C as fault product and also the gas leakage which shouldn’t happen so easily(poor material selection by SAMSUNG).
Hence i would want SAMSUNG to consider this issue seriously and contact me regarding this. Failing so this complaint would be taken to Consumer court and i wouldn’t hesitate to sue the brand as further action without notification.
This Samsung 4 star rated split 1.5 ton A/C on april of 2009. It has only 1 year warranty for the unit and 5 years for the compressor. It gave me lot of troubles every month like hot air blowing, Condenser discharged, water leakage inside etc. I had to call the technicians once in every month and fix it and spent a lot on this. I am against the AMC (stupid principle) to keep investing more and more on a product which is already invested and you get nothing out of it even u take AMC.
Last two weeks i experienced only hot air blowing out of my unit and when i called up the technicians they told me that there was gas leakage in the Aluminum coil.( the unit has a aluminum coil set up that would consume less electricity power.) since it was Aluminum they would replace the unit completely and not weld it. it costs[protected] Rs extra and for filling in gas and transportation Rs 3000 separate...
So tell me guys should a customer invest in a product and keep spending on a technically defect product?...i am really pissed...filling a consumer complaint against the Samsung.
this leakage of gas problem is happening almost about 90% of Split A/C 4 star or 5 star rated and this happened within 1 year of installation. the normal rated split a/c has only copper coil which can withstand any temperature/pressure changes inside and outside the unit. but the 4, 5 star rated A/Cs' have a separate Aluminum coil (for less power consumption) but break off often resulting in gas leakage. This is a product defect and even if this leakage occurs due to Aluminum coil breakage the company is sole responsible for this and should replace it with a proper unit. I too have this problem now with the Samsung split A/C and i am waiting for them to replace it or i would file a case against them in consumer court.

Samsung — not repairing of ac

from when we have purchased the samsun ac we are facing a lots of problems every year in summer and it is to be repaired 2-3times every year.we have complained in your service centre and the teqnishians are not coming for repairing our ac.they are not coming for 1-2 months.when the summers are going to over they come.they say that your PCB is not working so they take the model no. and say ki hum 2-3 days me aa ke laga denge.aur abhi 1-1/2 months ho rahe hai aur teqnishians bolte hai ki model no. ka samaan galat aa gaya hai aur is tarah sari summers nikal jaege tab aapke teqnishians aake ac repair karenge kya..................

u mail to the sumsung comany tell the fact after that u see and put the word to the
mail ur service is poor and not responding ok bye

Samsung — ac repair work

Dear friends,
I called the samsung customer care for repair of my window ac 2 days ago .Today I call the customer care twice regarding my complaint . My call was attend by Mr Sumit today, told me that my complaint was in the hands of Mr Pradeep More and his number is [protected], when i call that number it was an invaid number. We also received an sms Service Engineer will visit at 20110509/00000at your place.
My customer care complaint number is [protected].
Even calling the customer care is a headach as the line is always busy.
Please help me.
You can contact me at this no:[protected].

be aware
Mrs Satish kumar

Samsung India — A C IS NOT WORK LAST THREE YEAR

SIR I AM PURCHASE A. C. BY R.D.& COMPANY Add:[protected] PINK CITY TOWER JHOTWARA ROAD JAIPUR- PH[protected], WIDE INVOICE NO -792 DATED 05.05.2008.
AFTER 11 MANTH WE GIVEN THE COMPLAINT TO COMPANY PHONENO[protected] ,[protected] ,[protected] BUT NO RESPONES ,
A C COMPRESSURE IS NOT PROPER WORKIN LAST THREE YEARSCOMPANY TAKEN THE FIVE YEARS GAURNTEE.MANY TIME CALL TO COMPANY BUT NO SUPPORT
I AM MUCH TIRED TO GIVEN MANY TIME COMPLAINT. MY LATEST COMPLAINT NO-[protected]
PLS HELP MR: TAHNKS

AKHILESH MATHUR
32,MAHESH COLONY,DUDU ROAD
SAMBHAR LAKE- JAIPUR 303604
PHONE:-[protected]
E-mail- [protected]@yahoo.com

A C IS NOT WORK LAST THREE YEAR
SIR I AM PURCHASE A. C. BY R.D.& COMPANY Add:[protected] PINK CITY TOWER JHOTWARA ROAD JAIPUR- PH[protected], WIDE INVOICE NO -792 DATED 05.05.2008.
AFTER 11 MANTH WE GIVEN THE COMPLAINT TO COMPANY PHONENO[protected],[protected], [protected] BUT NO RESPONES,
A C COMPRESSURE IS NOT PROPER WORKIN LAST THREE YEARSCOMPANY TAKEN THE FIVE YEARS GAURNTEE.MANY TIME CALL TO COMPANY BUT NO SUPPORT
I AM MUCH TIRED TO GIVEN MANY TIME COMPLAINT. MY LATEST COMPLAINT NO-[protected]
PLS HELP MR: TAHNKS

AKHILESH MATHUR
32, MAHESH COLONY, DUDU ROAD
SAMBHAR LAKE- JAIPUR 303604
PHONE:-[protected]
E-mail- [protected]@yahoo.com

I bought my SAMSUNG SPlit type Aircon 2.5 HP last December 2010 and in even less than 8 months the aircon starts malfunctioning. The customer service is so poor, they don't react on time or don't react at all. Now aircon continues to deteriorate and it's just 1 yr old. I wish i never bought a samsung aircon. I keep telling all mu friends to never buy samsung for its poor service and bad quality. I feel so helpess because you can't even talk to any support or get help. Their hotline is always busy.

Samsung India — Samsung printer not working

Printer not yet repaired, sr no-Z7AXB8GG5802NKV

CHARGING CROBLEM

It takes 8-10 hours for charging up to 80 to 100%. SAHARANPUR service people were approached at least for 6 times. Unable to solve the problem. What should I do ?

payment bill.

Shopper owner did not give a payment bill.so plaza give a bill lastly.

Replec mobile j52016

Sir, I have purchased Samsung j52016 but I not sanctification this mobile. the mobile phone heating .and battery backup very poor.i contact costumer care till no. But I not satification care reply and not solve the problem. I want my mobile phone is replaced and return My money. Baiju Mishra mobile no.[protected].

Ssmsung galaxy j7

Please my phone has stolen and I need to blocked.. I need your help. Its only a gift to me. This is the imei
352842/07202816/9. Please make an action.I can't find it and trace or call. Please help please

Hi,

I have bought samsung AC on sunday.The shop owner said tht he will send a man to install the same in the same day afternoon.
But noone turned up.Then we thot to call samsung directly and then we have launced a call the next day.they also told tht their engineer will come the same say.But noone turned up till now...
But the customer care exe. are commiting tht their engineers will be coming..

We have bought lot of samsung products thinking tht their service will be good.But its really worst.

The AC is lying out waiting for the engineer to install it.

I dont know when he will come.

Please let me know how to proceed

Thanks
A.Veena

I bought a samsung Microwave Oven 118 . At that time We were told that there will never be any rusting. Recently there was sparking inside and we called a technician from Samsung. On checking we found to our horror that there was rusting inside and the technician informed that nothing can be done now. We have been very careful and always kept the microwave clean. But now since the rear wall had rusted the m/w cannot be used. We feel that we have been duped and due to poor manufacturing and bad quality of material used by the firm we have to face hardship. Kindly refer complaint No BP No [protected].

Please advise.


Thanks

M sharma

Neeraj,

You have sent a automated mailer may be or not, stating you are on leave. But where was the reply from your end when my husband
Mr. Paresh Gadade had sent you an e-mail on 14th August 2008. This shows your loyalty towards your work and Samsung Electronics customers. And take this point seriously Samsung Electronics has worst employees giving worst service to their customers. We had the awful experience. I am sure your higher authorities are taking this seriously or the reputation of your company seems to be gloomy.

From,
Mrs. Prajakta Paresh Gadade.

On Wed, 20 Aug 2008 neeraj.[protected]@samsung.com wrote :
>Dear
>
>I am on Leave from 18.08.2008 to 22.08.2008 I
>Will revert back once resume to work
>
>Thanks and Regards
>Neeraj Mishra
>
>Mr. Neeraj,
>
>This is with respect to complaint made on 6th August 2008 for sale of defective LCD. I know that Samsung Electronics employees are not at all professional. My husband wrote below mentioned mail dated 14th August 2008 for which you did not care to reply back. My husband
>Mr. Paresh Gadade had to make continuous calls to your office for the status of the refund. Is Samsung Electronics only interested in selling defective LCD's to the customers and further harassing them. Your employees at Kurla office Mr. Bhagwan Singh had commited a refund cheque today, but he now calls up today and says we would receive it after 1st of September 2008. What kind of professionalism is this? I want the cheque tommorow in the morning or I am publishing an article about your this matter & harrasment in newspaper. We have gone through mental stress instead of enjoying the luxury of watching the television. I further state I want compensation for this harrasment and mental torture as well. Your employees at Samsung Electronic, Mr. Basodkar, Mr. Bhagwan Singh have no sense of speaking. You all take it casually but it pains when people like us earn and make our homes. I want urgent reply or I am taking this matter to the court and in the newspaper with names of the employees as I have taken enough of mental stress and my blood pressure becomes high because of this matter. I do expect compensation for the harrasment as well.
>
> From,
>Mrs. Prajakta Paresh Gadade
[protected][protected][protected][protected]
From: paresh gadade <[protected]@yahoo.com>
>To: neeraj.[protected]@samsung.com
>Cc: [protected]@yahoo.com
>Subject: complaint number [protected] - Mr. Paresh P. Gadade
>To,
>Mr. Neeraj. M,
>Samsung Electronics Co.
>
>Sir,
>I am writing to my agony since I purchased a LCD of Samsung Brand from the dealer Fair Electronic & App Pvt Ltd., Bhandup (West) on 3rd August 2008. The delivery of the LCD took place on 4th August 2008 and was wall mounted on 5th August 2008 but to my dismal the LCD was not functioning properly as mentioned in my complaint on the immediate of 6th August 2008. Your Samsung executive also visited my residence and had the review of the LCD which he admitted was a defective piece. I never expected this from an organization like yours which had sold a defective LCD to me. I further requested for a refund as I don’t trust your technology which doesn’t work since the first day of the demonstration. To further state the complaint number is [protected] for the sale of defective LCD to me by your so called reputed organization. I had put a request for refund of amount and the same was agreed by your executive Mr. Bhagwan Singh and the commitment for the refund
> of amount was on or before 20th August 2008. I have faced lots of mental stress due to this ordeal and hence would expect you to process the request at the earliest and send the refund amount at my residence as per your commitment.
>Do take this on priority as it is taking too long and no one at your end takes the onus to relpy back. I expect a prompt action.
> From,
>Mr. Paresh P. Gadade.
>Cell # [protected]

I buy LCD TV in the month of Jan-2008 MN0-LA37R8IBM/XTL and
SR.NO-07073ZDQ100077 till date no body come in my house for demonstrairion as well as for hook the TV on walls. At your lacol office phone No are not exit These are 3018753, 3018754 & [protected]. Kindly see the matter and take it at the earlist.
With Regards,
JAGDISH KUMAR
H NO.-3032/2
SECTOR-44 D
CHANDIGARH-160047

I have a purchased a samsung tv about 8 years back. but after that my tv get damage with voltage failure so because of that my tv is switched off. and the customer care is so careless that they try to escape from their responsibil;ity. also the service centre man is also very rigid to answer. so i request you to do not buy any samsung product.

And the service charges are also hidden to the customer after visiting their technician they start asking money for the purpose of seeing a tv.

so humbly request you that you please do not buy the samsung company products.

I buy LCD TV in the month of Jan-2008 MN0-LA37R8IBM/XTL and
SR.NO-07073ZDQ100077 till date no body come in my house for demonstrairion as well as for hook the TV on walls. At your lacol office phone No are not exit These are 3018753, 3018754 & [protected]. Kindly see the matter and take it at the earlist.
With Regards,
JAGDISH KUMAR
H NO.-3032/2
SECTOR-44 D
CHANDIGARH-160047

Above is my earliar complint till date[protected] no rsponse from your side it is very sameful for such a big company.

Samsung India — Repeated complaints of TV

I wish to share my sad state of affairs with samsung 29" colour TV purchased during August 2005here at Goregaon west, Mumbai. From last April the problems started one after the other with the complaints becoming non-stop since December 2007. I had spent already Rs.3000/- on repairs and twice they waived of the charges after I questioned them about the repeated incidence of complaints.

Totally the set was attended 15 times since December with problem surfacing again today and the pathetic situation is nobody from Samsung knows as to why is it happening.

I sincerely recommend everyone not to venture into any of Samsung products.

Sincerely,

Dr.Shankar

Hi,
I bought the LCD tv.I need to make it wall mount. can anybody visit my address to make it done.
My address is:
Ashutosh tripathy,
2nd cross, lakeshore garden,
thidnlu, vidyaranapura
Bangalore

I would also like to inform all would be costumers of smsung products to be very carefull whilst buying thier products. I had purchased a 42 inch LCD TV on 11th Oct 2008. Fortunately or unfortunately I observed a burnt out image on the screen.On confronting the dealer on it, I realised that an old display piece was delivered at my door steps. However the same was replaced on 22nd Oct 2008. This happened because I noticed the defect. I am sure almost all dealers must be doing the same. Therefore one should be extra cautious whilst taking delivery of any samsung product.
I

I agree with the above postings. Its been 3 days since we had requested for the wall mount installation of our Samsung LCD TV. We had waited for a couple of days for the Samsung Service personnel to do this job. No reply. So we called the customer suppport person at 30308282 thrice still their is no action. Wonder how long and how patient i shud be. Having my fingers crossed and hope my TV works!

Dear sirs,
i have bought a samsung 26" lcd tv on 25th of october 2008, from shubam at chrompet, chennai-600044
after this i have been told that as it is near diwali they will come for installation and wall mount after 3 days, since then i am calling them for wall mount after diwali they keep on saying today we are cooming and definetely we will come on tomorrow like this and more over now they not at all responding to our queries in a soft manner,
i am satisfied with the product, but the way they are servicing to customer like me is annoying it will spoil the goodwill of the samsung's brand image .
please help us some one samsung's responsible team
thanking you
S.RAJARAMAN

Sir/Madam I want to bring to your notice that I have purchased 26 inches L.C.D from NEXT showroom gurgaon on 13.10.08 but still this is not installed I have given to repeated reminders to your customer support deptt. but all the time they done the wrong committment & the ultimate result is Iam writing mail to you because Iam very much frustrated with the system of SAMSUNG I can understand that this is SAMSUNG system failure no individual is responsible for this .My only request to you is kindly arrenge to install this LCD & in future I will try not to purchase SAMSUNG products .My BP no is [protected] . Regds. (G.R.RAHEJA)[protected]H.NO - A-80/LNEW COLONY PALWALDISTT.-FBD(HARYANA) -122001

hi
we bought lcd tv 37'' of Rs78, 000 in june 2007 .From Chandigarh, shop name [Electrolage] . Now on our LCD t.v we are getting four black line, we did complaint as, they say, that LCD have life of 60, 000hrs .
Samsung people said that the whole LCD fame has to be changed, it will cost 37, 000 + 1000 ( service)+13% tax .
I dont understand one thing that if they say that 60, 000 hrs of life of LCD than why have to pay for so much money . the samsung people said warranty period is over that was 1yr for our LCD .

THAN WHY THEY CLAIM THAT THERE LCD WILL RUN FOR 60, 000 HRS

DR NAVNEET
HOUSE NO. 158 / C
SECTOR 14 (PUNJAB UNIVERSITY)
CHANDIGARH

Sir,
We are sorry to purchase Samsung LCD through MGB electronics Tiruppur, Coimbatore, Tamilnadu on 12/02/2008 lcd 26R71 bal/xtl model vide serial no 08343PBQ100909X.

We were using the LCD and were happy. We seen Crack in Liquid scrren inside and picture got cracked and we raised complained to MGB electronics some time in September 2008. They in turn advised us to call coimbatore and on our complain the service officer visited us and inpect the product. The service person told us that crack is due to some external damages and hence is not covered under warranty. The LCD was wall mounted and there were no external force applied on the screen to the best of our knowledge and belief. We pleaded the same and also requested him to do the best possible immediately.

To our surprise the person over phone told that we have to pay 20000/- for repaiing the set and there is no warranty available.

We raised issue further to the local office after several reminder to the officer who told that he is looking into matter and talking to higher officer for the best possible settlement.

The local office in /tiruppur register our complain vide serial 10 on 14/10/2008 and assured us to do the needfull. however, even after several reminders no responsible officer is ready to take the calls / personal visits.

Then I registered on web vide call no [protected] & [protected] for both I received call from a officer who told that he will be coming but never turned up and to my surprisse both calls has been showing cancel status.

I have been using samsung moniter and mobile and had good regard for the company. I never expected that the matter shall be handled so bad in your office.

I request you again to look into matter and replace me the LCD under warranty period which is now expiring.

WE GOT CRACK IN LCD DISPLAYED IN SEP 2008 COMPLAINED AND THE PERSON INCHARGE REPLIED IT IS DUE TO EXTERNAL FORCE AND NOT READY TO LISTEN. NO DAMAGE ON TV EXCEPT INTERNAL LCD VISION CRACK.

ALL COMPLAINS AR NOW CANCELLED ON WEBSITE WITHOUT ATTENDING. THE PERSON CONTACTED ASKED 20K FOR REPAIR OF THE LCD WHICH COSTED ME 28000.00. I

I WANTED A WRITTEN REPLY WHICH IS NOT HEARD AT ALL


samsung reply to complain
Dear PAWAN

Welcome to Samsung India Electronics Pvt. Ltd. We thankyou for your
interest/valuable_feedback. Please find hereafter, our response. Your
Transaction no. is [protected]. Please quote this referencein all
subsequent communications.

best regards


Pawan Kumar todi
[protected]

Dear Akshay
I am disagree with this samsung. What is this ? What kind of job is this ? How do you work ? I am talking to you regarding replacement of the ( TV samsung plazma 42 ). Not replace any part of that. Put me mail at [protected]@spectranet.com or shall I go to the court, let me know
krishna
barbara fashion & design pvt ltd

my complaint no. [protected]

Hi
it is matter of great serious becouse i have called lot of time but our product si still is not in order. Your executive has not visit still, so plz do the same at the erliset. i am really dissatisfied of your product and ur service . so plz look into the matter persoanlly and rectify our problem.

Thanks
Manoj Kumar
4/294 kihichri pur
Dlehi 91
[protected]

my name is ashish jain i hav bought an lcd 22" tv & installation was not done i want to hang in the wall my lcd so plz give me a service provider.

sir

I have 21"samsung tv gating some problames plase chake it




thinking you
sandeep kumar
9a dhaka delhi- 110009

Samsung — repeat complaint of 5-6 times

with regards, i purchased a samsung mobile E 250 from local dealer in ferozepur cannt punjab.it has been repaired 6 times, i requested local samsung service center to replace it.its warranty wille nd on 20 may 2009, after this who will responceble.no one is hearing me.pls help me.

thanking you
sunny rustagi
durga seed store
ban bazar ferozepur city

hi
we brought a samsug 29" TV two years back.Now, one month back we can't able to switc on the tv.
we contact the centere MALIAKKEL ELECTRONICS, kollam, kerala.They provided two samsung engineeres.But they can't even identify the actual problem.during the regular contact they say that the picture tube was damaged, some times say transformer was lost etc..Pls find out asolution for this
by
sreekumar.k
Ushabhavan
janathajunction,
t.k.m.c.p.o
kollam
kerala.ph.[protected]

I purchased a 29" Samsung flat TV Model : CS29M16LVXXTL on 3 rd November 2005, from JP ELECTRONICS, Mira Road, Bombay. Two days back i.e on 8.7.09 night, the video suddenly stopped by decreasing into a spot . I made a complaint to the service centre on 9.7.09. The Complaint number : [protected]. Next day i.e on 11th July a mechanic came and initially opined IC problem. Later he told the picture tube is damaged. How a picture tube will be damaged, within 3 to 4 years. We use TV sparingly. Last two years, I am not staying even at Bombay continuously. My old TV, i.e EC TV, which I purchased in 1985, still working in good condition. Is it bad workmanship of Sam Sung ? After reading the above complaints, I think, we should advise our friends and colleagues, not to purchase any Samsung products. I have to rethink for our corporate purchases also better to black list Samsung products. So far I did not discuss with their higher ups. I may have to contact them and request for a good mechanic who can identify the problem and repair. I hope any one of the customer support officers may see this complaint and contact me and help me in solving my problem.

with regards,
pantulu.
DGM(Finance)
ONGC Mlr Petrochemicals.
Phone No. [protected]

I have purchased a 32`` LCD TV of your make 15 months back at a cost price of Rs. 44, 000/-. I lodged a complaint for the rectification of the LCD No. [protected] of 6th August, 2009. Your Engineers visited my place twice with replacement parts but could not rectified the defects. I was told that the LCD will be repaired after receipt of some new parts from your factory soon. Though 12 days have passed inspite of my repeated complaints nothing has happened. I have several SAMSUNG equipments in my house and never faced such an ugly service. I would like to inform me when my LCD will be repaired?

dr ntr university — no delivery

SP EN[protected]IN and SP EN[protected]IN till now there is no informaton of delivery already one week has pass please inform how much time it will take to delivery

20 inch lcd samsung monitor — Cracking of screen

i have purchaged a computer from Optimist computers Ghaziabad along with a 20" LCD Samgung Moniter
on 18.jan 2010 , with 3 years warrnty . Now since 20 April 2010 , i observed a cracking line on the left side of the screen of LCD Moniter .please have a visit ,check and find out the fault of my Samsung LCD Moniter of my computer. my Address is :- C/o ANAMIKA PUBLIC SCHOOL , GALI NO.4 , OM NAGAR ,MOHAN NAGAR , GHAZIABAD , PIN 201007 . Near by landmark MMX Mall. opposite to Flow More company.

Yours
Bijendra Singh Advocate
ph. [protected] , [protected]
Landline ph.[protected]
email :- [protected]@ymail.com

i bought a samsung LCD TV 22" LA22A450C1LXL, SL NO 10443PBQ90031H on august 2008 during onam festival for Rs 16500/- from QRS Trivandrum.the salesman from ur office never visited me to give demo or the wall mounting set as promised. i called several times for the same, but finally understood that they have some other interst. to my bad luck my tv got compliant at kottayam . i took the tv to samsung authorised service centre System infotech, aswathy medayil, kk road, kottayam on 22/06/2010. they took two days to diagnose the compliant after repeated call from my side . i even lodged a compliant NO [protected]. finally they told me that my display panel is gone and i have to pay Rs 9000/ fro the repairs. i was in total disbelif as the tv has not completed 2 years life and i have taken great care of it. i have also a great regard for ur company as i am using smsung mobile, refrigerator, oven, ac and none has given me any trouble till now. i wnat to know, is there any discount avialable or i have to leave the tv at ur service cenntr for the rest of its life . please advice regarding the same. [protected], [protected] Prajeesh MK

Samsung — No response after purchase

Sir,
I have purchased a samsung LED 32 inches TV on the 17th of Aug 2010. We were supposed to have got the wall mount along with the TV. Inspite of repeated calls to the shop from where the TV was purchased at Bangalore, I am daily being promised that the co. person would come and fix the TV as well as give a demo, which is not yet done. Hope a solution is done for this because when a new TV purchased dosent have a good response I dont know wjhat would be later .

Thanks


Beena
[protected]@gmail.com

LCD 22" Samsung tv — Defect not solved by service person

I had 22" lcd tv with in warrenty period.
Complaint to Customer care regarding problem.
15 days passed, no solution found for my tv.
Problem - First sound of tv get stop & then white band horizontally appears.
Service person said to change some parts but not available at stock.

My Complaint no - [protected] registered at Samsung Customer care.

My warrenty period is running out on november.

samsung l.c.d.22 inch — display fault in L.C.D

hello,i m amit kr. bharti from delhi .my samsung L.C.D.tv have a big problem. its picture is spreading n shatterd , i called costumer care centere ,the executive came to c fivteen times but probel is still stand, i cant understand within 6 month how this happen, plz solve my problem soon . thnx in advance
my contact num. is 011-[protected]

I am pratheep.i bought a samsung RC520 loptop on[protected] at croma-chennai-annanagar.after three days left a display-manufacturing-problem came.I have one year warranty for that laptop.Therefore i took that laptop and went to samsung service center.Their they told that "we will change your display and return within in one week"like that so i gave my laptop to them...

MY WORK CARD NUMBER IS : 532

I GAVE MY LAPTOP TO THAT SERVICE CENTER ON :[protected]

THAT SAMSUNG SERVICE CENTER IS LOCATED IN KODAMBAKKAM-CHENNAI

THAT SAMSUNG SERVICE CENTER CONTACT NUMBER IS :[protected]

But they did not give my laptop till now...

I requesting you to please give me a new laptop on this same series on very soon because i use that loptop only 3 days and that problem came is Display-Manufacturing-Problem...

Samsung — latestone

My mobile cover is samsung s4mini delivery is samsung galaxy s4 not my phone cover please replace by Samsung s4mini cover and delivery number is a L1459094

cheating with indian customer

I have purchase samsung core prime mobile it contain snapdragon cpu and 4G connectivity but purchase i have check the confusion of mobile it show spredatrum cpu and not 4G connectivity cheating with me.

lost mobile block sim

i lost my mobile today bearing number[protected] .so please block the sim to avoid any further misuse

The refrigerator is not cooling

My double door 230 lts refrigerator is not cooling . I have lodged several complaints regarding this but my complaint is not responsed by the service centre .for last one month.

washing machine under repair

we bought a samsung washing machine - top loader. it is under repair from the last weak.

ebay not respond my clime

ebay not respond my clime. My clime id is [protected].

phone not recive

dear sir. order no :[protected] 03 nov 2014 9:03 am plz imdiatly sortout my probblem plz send me final ans

Samsung dealer contact no.

I want a contact of samsung sales executive if area sales manager of samsung company w.R.T. Led tv.

But i dont get thr mobile no. Of executive of samsung company.

Plz provide me or contact me hurry up.
My contact no. Is [protected]
thanks

vishu

Samsung — A/C Gas Leakage

I had a Samsung A/C and it has a minor gas leakage, the service person is filling the gas and I have the leakage after 1 month. please help me resolve this issue.

Name: Prasanth
Mobile: [protected]

My Window AC (1.5 Ton) not cooling for a last one month also touch pad is not working.I had complaint to Samsung costomer care on 20-June-08 and got the complaint no [protected].I bought my AC approx one year past.In last 20 days nos of incapable mechanic visited my home to repair the AC but the AC got use less day by day.Twice my AC taken to samsung work shop but no improvement or recovery til date.Now my AC in a very bad possition and i want my AC replaced with new one.Neither me nor my relatives and Friends will purchase Samsung product in future.
Further, If the Ac is not replaced i will take the legal action

Thanks
Regards
Arvind Kumar
[protected]

dear sir,

tell to abirami electronics salem, i purchased samsung split ac 2006, installed by them, there is no maintenance so far not done, while starting the unit the fuse continue sly blowing, send service tech to this address,

r.sakthivel, rasipuram, namakkal dist, ph.[protected],[protected].

action please

r.sakthivel

I am very sorry to inform you, we have purchased 2 Ton A/C 6 Nos, Through Rakkesh cooling system, chennai - 35. on 05/04/07. we have a problem in the ac no cooling and hot air has come, immediately we have informed your above agent, There is no response till date. Finally we have informed samsung service centers help line : 30308282 on 06/05/08.They says within 24 hours our service men come and rectify the problem. Even though more than 72 hours no body has not turnup for service, even we have recptedly contact by your help line everyday. One of the big ac company providing very poor service to the costomer it will affect your business and loosing confidence to the people and company also.Kindly look in the matter seriously and take necessary action.


OUr complaint No.[protected]( bY name Mr.Robert, and amit)


Thanks & Regards

Ramani - Administrative Offficer

Contact Phone No.27452186 &87

hi,

sir this is swadesh swain.. from orissa.. my dvd writer buy just 3 month but now some problem..can u give the orisssa service center, , adress and contact numer..

Hi

Sir this is Rishab Aggarwal from Ludhiana my two mobiles are with the service center both are cdma mobile of tata indicom This is the one set esn and date which was deposited to samsung service center SCH-F519 05.03.2008 ESN- 18a04f1d which was yet i have got any response from the service center the have also taken all the acessory form me with box for the change of hanset.

And one of the hanset display is broken but the display of the set is not changed Sch s 259 19.04.08 16ed4915

They are not giving me any solution yet


Regards
Rishab Aggarwal
O[protected]
[protected]

Dear sir,
i have purchased a 6kg f/A WA80HAG washing machine of samsung on 26th march 2006.But from that date i was facing problems in that machine sometimes in motor, some time in drainage.spining etc.My complaint no. is [protected].From this no. you can check that how many times I made complaint to Samsung sevice center.Nearly after every 1 month or 2 month it get some problem.with in a warranty i request lots of time to change this peice, but every time your executive made temporary adjustment in it and ignore the matter.last year I also mail u, regarding this matter but nobody sees to it.lastly, on 27th may 2008 ther is some problem in its drainage system, i make complaint to ur service center.Next day one of the executive(Mr. Rameshwar) visit our house that said that its drainage motor is to be changed and he will bring it next day.but I wait for him next day but he didnt come.next day I call to ur CCS they said that he will come till noon, but when he wont come till noon then I call him personaly and he told that he will come in evening, I wait for him whole day but he didnt come.Next day I call to ur CCS, then again they say that he will come today surely.In noon I call him but he didnt pick the phone.for 2 days he doesnt pick the phone .After 2 days he come and change the motor
Now hardly 15 day has gone, and again there is some problem in its drainage system.I have made to ur CCs but I dont know whether any effective action will be taken or not.

I humbly request u either do any fruitful action or either pl take this machine(full of problems)with u.


regards
Preeti Garg
row h.no-3, lunkad plaza, viman nagar, pune-14
[protected]
[protected]

I had purchase a refrigerator on 21/05/08 but I have not recieved till now.
Dilevery no.[protected]



Please reply me as soon as possible.
Thanks
Brajesh Kumar
Aligarh
[protected]

3rd rate serveice is samsung company

just cheat they are by giving false promises

sir,
i have buy the tv of your company.my tv is under waranty .it has some problem now .bt my calls are not responded when i call to samsung engineer so plz attend my calls...
my mobile no------->[protected]
plz call me as soon as possible.

sir,
i have buy the tv of your company.my tv is under waranty .it has some problem now .bt my calls are not responded when i call to samsung engineer so plz attend my calls...
my mobile no------->[protected]
plz call me as soon as possible.

hi,
my name is kaushal mehta

i have unsatisfied for samsung product. any model .mobile / t.v / electronic item etc.

i have purchase two samsung mobile, model is SGH - M 200, & SGH - M620

i any time complain samsung care c.g.road . but not get any response,


kaushal mehta
[protected]

Kind Attn: Mr. RAHMAN,

This is in reference to the mentioned complaint no.490 (13/11/2009) & 508 (19/01/2010) for SAMSUNG L700 Mobile (IMEI NO: [protected]) which I have
Bought thru Bill No. 7175 dated 17/09/09 from Heart Beats, Elgin Road, and Kolkata.
AFTER BEING SPENDING 6650/- rupees for a cell phone of a reputed company like sumsang, I don’t expect that within 1 months I need to get it
REPAIRED two TIMES, though the problem (Massage problem etc...) is still not resolved. The cell phone is still in your Customer Care and your
SO CALLED ENGINEERS ARE SAYING THAT THEY CAN’T DO MUCH ABOUT IT, ITS A GENUINE TECHINICAL FAULT IN Samsung.

Now I think these problems should be told to the customers while doing PUSH SELLING at your retail counters.

But the CREDIT NOTE OF MY BILL AMOUNT as since this is the genuine problem of your model, I dont have that much time to roam around
Your repairing centers.

Hope to see a prompt reply and proper solution, so that I don’t need to move to CONSUMER COURT.

Regards,
IMTIAZ ADIL
[protected].

the customer caew in lucknow ashina giving me jus execuses from last 2 mnths for ma molile samsung s-3500 which i had bought jus 3 mnths back plz tell tem not 2 bother us anemore n replace ma mobile hence i had 2 move to the consumer court.

thnkx..
ankit


seriel no.-rvls610432x
imei no.-[protected]

This is in reference to the mentioned complaint no-[protected] my refrigerator is not working again, 72 hrs after visit of your engineer, request to you pls solve my probleam urgently


Thanks

Sujit Das

Mob-[protected]

sir, on 30.08.2010 i made a complaint for my 21" flat screen t.v. comp# [protected] by your bpo phone. on 31st one serv. eng. attnd me, he informed me that there is a transformer breakdown, he also said that it will be up on 1/8/10 or 2/8/10, but today is 3/8/10 any information not yet found, pls. inform me in my mobile No., thanking you.

avijit banerjee

Poor Service by Samsung
I am having Samsung front laod automatic washing machine and we have been using it for the past 4 years.
we had complained to service centre in bangalore that washing machine belt was falling . They took almost 1 month to visit my house. They came and repaired the belt and said its alright. The same day belt fell again and again. so we again complained to service centre. Again they took 15 days to come and tell that they wanted to take machine to service centre.
After 8 days they came on 6/12/2010 at 9.45am and took the machine to service centre. They said they'll deliver within 4 days. They are even telling they wont get any spare parts in samsung. We are calling them every day and the only answer they give is "WE WILL COME TOMMOROW DEFINITELY" . This is worst service I have ever seen and still my machine is not back home.
The service centre NO:[protected], Work Order no: WA[protected]

sir,
i have buy the tv of your company one month back.my tv is under waranty .it has some problem now .bt my calls are not responded when i call to samsung engineer so plz attend my calls...
my mobile no------->[protected]
plz call me as soon as possible.

*** Below are the email content i sent to them ***
I'm here to express my deeply disappointments towards the Samsung service centre @ Kuching Malaysia.
Service order no: [protected] (Sent in 30/10/2012 - Collected 02/11/2012)
The service centre are a mess, there is no queue system for customer, customer service officer are tend to serve their known customer (those guys from handphone shop, who send in the machine on behalf of customer) let them cut queue infront of other customer, who come in before them. Although there are some sofas but without queue system, customers are forced to stand and queue for their turn. How come a world leading brand will allow such bad service?
The customer service officer also shows they are lack of training and lack of professionalism, when I send the handset I was serve by Sumunthi, which she tend to joke around the known customer while she is serving me and I was sitting infront of her, she even don¡¯t know how to explain the Trans only at the accessory column of servicing form. Until I have to told her, that she miss out to fill the battery where I also send in for service, should her be double confirm the item I send in for servicing or instead the standard procedure of Samsung service centre are to joke around with known customer?
Upon the collection of serviced hand phone from the centre, which I notice there is a deep scratch on my screen protector, without second thought, I ask the customer service lady (Mariana) why there is a scratch on my screen protector? She was nice to help me check with the technician, and come out to answer me ¡°Why don¡¯t we change the screen for you?¡± It puzzles me and asked back why I need to change screen while my screen protector is scratches? Then the technician (Ricky) walks by and come out with hilarious theory ¡°If we change the screen for you, we can¡¯t change the protector for you as well¡±. What is he thinking? What is the relevant between the scratches screen protector and changing a new screen, while there is nothing wrong with my screen? Is this how Samsung treat their customers? When there is mistake happen, they are tending to change something that is irrelevant at all. He even try to push back the fault to me that they did not check whether there is scratch or not when I send in, is he trying to call me liar? The scratch are so deep, I equip my handset with screen protector and leather cover, what is the chances I myself will scratch that deep. I was once work at the technician line before, this is obvious that the technician who attend to my handset (Benard) was not follow standard service procedure when dismantling my handset, my handset must be placed with sharp object face down, that why the deep scratch is there.
Finally come when they are agreed to compensate me a new screen protector, they request me to come back when the screen protector arrived, when send in and collecting the handset already cost me 1 unpaid day leave, they request me to come back to collect the screen protector which cost around Rm25 while per day salary cost me Rm150, is there rational for me to do so? At the end they agreed just to pay me back money instead to revisit for screen protector replacement. How funny that such leading brand service centre will not have any screen protector equipped.
I particular about the outer condition of my handset, is all begin from my first servicing of this handset ( I believe you are able to trace the record), as I taking half day leave to collect the handset, once I confirm is able to power on, GPS working, I direct collect and rush back to work. When at night after work, I check all the function of the handset and I notice there is small dent and small pinch hole on top of the handset cover (I took this as my luck, because I didn¡¯t notice upfront of counter, no point going back to argue about it). Because of this nice experience, I tend to have a good look on my handset before collecting them, that why this entire unpleasant incident happen.
If you read through the survey call log that you ring after the first servicing, I did complaint about the miscommunication between the customer service officer and technician, upon the send in the handset for the first servicing, at the counter I clearly indicate that my handset GPS is not working, which the customer service officer just report the error is ¡°Handset Hang¡±, when I second time remind the service officer, my fault is GPS not working, she assure me technician will check on it. When the call for collection, I try double confirm is my GPS working already, the customer service officer puzzles and she will double check with technician, technician will call back me to confirm. When I get the technician call, he told me the Kuching map haven¡¯t update yet, why I need to use GPS, am I buying the handset and have to request your permission to use the function, or Samsung design the GPS is for dummy only? Can¡¯t I use the GPS with my own will; can¡¯t I use the GPS outside Malaysia? Why I need your busy body to teach me how to use my handset, you are supposing to fix my handset error.
By these two unpleasant servicing experiences, I have lost my faith towards Samsung products. After sales service was the major point for me to selecting the IT products brand, buying such expensive products but getting such lousy service really open my eyes. If Samsung just care about their big share of cake in IT products, I suggest don¡¯t equip the products with warranty, if you are not able to provide the quality after sales service for your customers.

*** This is thier reply ***


Hi,

Pleasant day to you.

[protected][protected][protected]-


We deeply regret the inconvenience caused to you. Thank you for your email, we shall strive to improve our products and services in the future.

[protected][protected][protected]-



Thank you & best regards,
Samsung (M) Electronics Customer Service
Samsung Careline #[protected]

samsung mobile named as sgh c170 has so poor rington volume

Samsung Service Centre for Mobile Services is very very poor in Lucknow Samsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in Lucknow

Sir,
I handover to my Samsung handset For repair in service center Lucknow. But they are not giving better Responce as per company. Daily they give next date and no other response... There is three week time which is much more...

Hi Dear

Sir
it is to infomed u that my samsung mobile model no is SGH M620 having the lot of problem on perched date. My Problem is ...
Sir in samsung mobile Data is not saving in my phone memory and i went summsung care center in shree ram tower at hajraatganj in lucknow on 9Th june 2009 but till date my problem is not resolve .

So Plz help me .

Sunny ( [protected])

Hi,

This is with reference to my mobile phone which I purchased on 17th May-09 ( Samsung Star GT- S5233A, Serial number RW6S433945Z ) from Meerut ( Uttar Pradesh ). This was my first and biggest mistake as the mobile store owner told me that it is the latest phone of Samsung and I should purchase it. Therefore, I invested my saving of 10, 000 rupees in this phone.

On the very first day after purchasing when I inserted the SIM and tried to make the first call, instanty all the bars of the signal went off and the message comes NO NETWORK AVAILBLE. After restarting it twice or thrice I was able to make the call. I thought that this may be due to the problem with the SIM but I was wrong. Later I faced this issue on a regular basis and after discussig this matter with Airtel authorities ( As the serving Operator is AIRTEL) and testing the SIM in other mobile I came to know that this problem is due to my mobile ( SAMSUNG STAR).

I went to the store from where I purchased it, he assured me that every thing will be alright but not yet. After two days I received my phone but again the problem remains the same. After few weeks again the touch screen of my phone stopped working and then I again went to the service centre for the solution. This time they replaced the faulty screen and after one week I received my phone back from service centre. Since then my phone started working abnormally ( example- The phone dials the numbers automatically, or keeps scrolling on by itself from time to time ) and the signalling problem is still there from the first day.

This caused me to again visit the service centre in Meerut this month and told them the problem. The person there said to leave the mobile for few days for repair. TELL ME ONE THING HERE, DO I BUY ANOTHER PHONE FOR THE DURATION MY PHONE WILL BE IN THE SERVICE CENTRE FOR THE THIRD CONTINUOUS TIME. But now its really enough and I decided to replace the mobile with the new one after all I am suffering since last 6 months. Each time the Service centre response is very disappointing.

On 3- December-09 Sardaar ji, Mr. Kuldeep Singh ( Service centre engineer ) gave me the number of support from where I got the number of Mr. Ankur Garg ([protected]) Area Service Manager for the replacement. I called him and told him the issue he assured me that he will revert back with in 24 hours and asked me to send the serial number of the mobile via SMS. I send it and waited for the response but no response. I tried calling Ankur so many times but he dint picked up my phone ( I think he stored my number by the name of PROBLEM).

I am losing my patience now. I called him every day, and sent him reminder SMSs 2 times, but of no avail. I called Ankur from my another number after 3 days on 6/12/09. This time he answered my phone but as soon as I told him my name his response was pathetic. I never expected such an answer from a person whose designation says "Manager". He was not ready even to listen to any thing and kept on repeating one line "he can't help me as it is Sunday". I think he forgot that he promised me a call back three days ago. His rude response was accompanied by him disconnecting the line in middle of our conversation.

Finally, as of today, I again called the support. There Mr. Manoj ( Support Person ) assured me that he will further escalate the issue and the senior person will call me back with in next 24 hours. When I asked him the number of next point of escalation he said that he can only provide me this mail ID...NOTHING ELSE as the last escalation point for them is the Area Service Manager.

I would like to mention here that this is my most disappointing and worst experience with any company. I need the replacement for my mobile and I will go to any extent for the same

**Never expected such Managers from such MNC**

REQUEST YOU TO TAKE IMMEDIATE ACTION ON THE SAME AND REVERT BACK ASAP.


<<WAITING FOR POSITIVE RESPONSE AT LEAST THIS TIME>>


<<<<<<<<<<<PLS NEVER EVER PURCHASE SAMSUNG >>>>>>>>>

I am shocked up with the recent experience of mine with Samsung Electricals Authorised Repair Centre/Branch office at Nirala Nagar Lucknow.

I had purchased a Samsung SGH L700 mobile worth Rs. 7100/- from Ganpati Mobiles, Sri Ram Towers, Hazratganj, Lucknow in May-2009. The mobile was working well but in July-09 it started showing some unexpected problems viz. if I received a call and talked for some time more that 3 mins it used to disconnect the call. And it never fully charged the battery and after calling or receiving calls it discharges.As the set was never wet nor it was dropped by me.I immediately took my set to the Authorised Service Centre of Samsung situated at Chauraha No.8, Nirala Nagar, Lucknow and then after 2 weeks they backed me the set that now the set is working o.k.but after some time it started the problem of charging and memory card.I again contacted the service centre and after a week they informed me that your battery is damaged and will be replaced, so I purchased a new battery but in vain, because the battery was ok I again contacted the service centre then they said that the mother board is damaged and it will required to be replaced and it will take 10 to 15 days. I have deposited my abovesaid Set in Dec-22 but there is no any response from the Service centre.Please do the needful

PRATEEK PANDEY
[protected], [protected]

DATED-26.3.08
FROM
UTTAM PUGALIA
133, N. S C BOSE ROAD,
KOLKATA-700040.

TO
SAMSUNG INDIA ELECTRONICS PVT LTD,
10A, LEE ROAD,
PRESSMAN HOUSE
KOLKATA-700020

SUB: YOUR ESTIMATE FOR REPAIRING MY SAMSUNG 32’’TV-----REQUEST FOR DISCOUNT ON REPAIR CHARGES
Ref: BP no.[protected].

THIS IS WITH REFERENCE TO COMPLAIN IN RESPECT OF LCD COLOUR TELEVISION BEARING MODEL NO. LA32M61BX / XTL AND SERIAL NO. AEHM31IL200075D PURCHASED FROM M/S.GREAT EASTERN TECHNOCITY ON 21.12.2007 VIDE CASH MEMO NO. TC/CB/03607/07-08.

GOING THROUGH YOUR QUOTATION THE REPAIR COST OF LCD TV IS RS.59, 196/- WHICH IS VERY HIGH TO BEAR FOR ME ANDANYONE IN THE WORLD WITH SOUND MIND.
Purchase Price of brand new 32’’lcd Tv Rs. 29333 +Vat
[which includes dealer’s margin and delivery cost]

Repairing Spare Part Cost Rs.59196/-
So in other words it seems that The Reputed Brand Samsung
Is marketing use and throw type lcd tvs.

I request you to look deeply into the matter and REDUCE THE SPARE PART COST TO A REASONABLLY LOW PRICE TO MAKE IT AFFORDABLE FOR ME AND EVERYONE WHO NEEDS.

HOPING FOR A POSITIVE RESPONSE

UTTAM KUMAR PUGALIA
[protected]
[protected]

During Diwali 2008 free checkup camping, I lodged complaint regarding broken door handle of my fridge. Complaint No:[protected]. Five months have since passed, it is regretted to inform you that such a huge Company could not replace door handle in spite repeated request. The service Deptt of Samsung India is so good to forget and ignored the complaint of a customer.

Samsung Ref- Model NO: RT 26 (prom)

Yes.one should think twice before going to purchase a product of Samsung.I have purchased a mobile costing Rs 5100 during Feb 2003. When I was trying to pick a piece of paper from the floor, sitting in my chair, the mobile fell to the floor just from the height of 1.5 ft. That is all. The mobile's net work was damaged and I had to purchase a Nokia during Nov.2004. Believe me this mobile is still working well not withstanding many such incidents which made samsung mobile useless. I have purchased a 1.5 ton window A.C. of Samsung, After working for 3 seasons, the unit is often visiting service centre every summer. The Service Centre handling my case, is hopeless. The A.C. unit is with the Service Centre.

So moral of the story is " think several times before purchasing Samsung"

samsung india electronics pvt. ltd — Faulty LCD Panel display

I had purchased a Samsung LCD TV on 19/10/2006 (Tax Invoice attached) with a clear understanding from the company's website that the life of the LCD is about 60000 viewing hours. However, after a matter of around 2 years the LCD display panel started showing signs of distration. I tried to contact the dealer from whom the set was purchased i.e. Emart Retail Ltd., Malad (W), popularly known as NEXT. However, this retail store had closed down. Then I contacted the authorised Samsung service centre on 25/4/2010. The technician who inspected the TV set clearly mentioned in his report that the "LCD Panel faulty" and the estimated cost of a new LCD panel was approx. Rs.26,000/-.(Report attached). I took up the matter with Samsung India Elec. Pvt. Ltd., who once again deputed a technician from the office of the authorised dealer on 11/6/2010. The same old verbal report was given. The technician informed that the matter would be reported to the company. However, there has been no further communication from the company upto date.
What I fail to understand is that when the company claims that the life of the LCD panel is 60000 viewing hrs (Samsung's website report attached), although guarantee for the TV is one year, how come the LCD display has started malfunctioning within a period of just under 2 years. I feel that I have been cheated by the company and seek justice.
tks n rgds

Vianney D'Gama
A/202 Palm Court, Link Road,
Malad (W), Mumbai 400064
[protected]

Samsung — LCD Panel Faulty

We bought a Samsung LCD TV (46 inches)1.5 years ago (In Jan 2009) from Alfa, Mumbai - India. It has cost me Rs. 78,000/-. Our TV usage is not heavy, with viewing limited primarily to night time viewing. However, since last few days, the picture completely turned off, there was no picture and just white screen.
I did complain with Samsung Customer support. The customer care executive visited our home, told us that the entire LCD panel is problematic and you need to replace the panel. The new LCD panel will cost you Rs. 34,000/- and it comes with 1 month warranty (only).
We asked the customer service the following
1. Why Samsung promises 1,00,000 hours of TV viewing for their LCD when such nasty faults happen?
2. If the main part of the TV is defunct then you need to replace it free of cost OR you should recall such faulty product.
3. Why should I not go to the media / press and display this false claim of Samsung? Why shouldn’t I not expose

I am going to call the media at my home and expose the worst LCD TV product and show the viewers and readers not to buy Samsung LCD TV.