Samsung India Complaints & Reviews

Myself deepak patel. i bought three samsung ac before 15-20 days.one of them does not go under 27(temperature)
i suffered a lot. the man came from the company and after a lot of effort he is telling its happened because of sunlight. then he was talking to sifted that ac to other room.

Why should i suffer?
i am working in media if it is not solved. u will be in trouble.

Kindly revert back as soon as possible

Deepak patel
[protected]

I purchased a samsung window ac on April 13, 2008 from SAMSUNG PLAZA, SADAR BAZAR, AGRA. the cooling is not proper. I complained customer service help desk but they sent no one a technician to check. i called the showroom and requested them to send a technician. They did not sent someone. and he informed that he is a technician for installation not for replacement and we need to contact the cust care help desk for replacement. I have made many calls till now but no one is assuring me of replacing the AC. my phone no. is [protected] & address is 18/147, 6A6, khairadi tola, tajganj, agra

I purchased a samsung window ac on April 13, 2008 from SAMSUNG PLAZA, SADAR BAZAR, AGRA. the cooling is not proper. I complained customer service help desk but they sent no one a technician to check. i called the showroom and requested them to send a technician. They did not sent someone. and he informed that he is a technician for installation not for replacement and we need to contact the cust care help desk for replacement. I have made many calls till now but no one is assuring me of replacing the AC. my phone no. is [protected] & address is 18/147, 6A6, khairadi tola, tajganj, agra

SAMSUNG A.C. — no service

No Service
I logged call 1 month back for servicing of my AC and have sent mail many time but no one came from Samsung. The service is very very bad and i have decided not to buy any other samsung produce. I have sent them many mails but no response. Not sure if senior management is sleeping in the company of what?

TUSHAR
[protected]

Samsung Washing Machine — dead

machinerunningdead complaint given on 12.11.2008 tillnow 18112008 no response was given by the service

Samsung — demonstration not done after 6 days

my name kirti shah i bought samsung refigrator from sales corner baroda.i get my refigrator on 6/11/10 but till today demostration man not came for demo.i already complain at sales corner.

Dear Sir,

Grievance notification in this website, does it have any result ? Useless website, no acknowedgement to aggrieved much less any information about the issue on the website. Please do not waste your time. Contact directly the Company . This website is a show. It is 2008 now - website creator seem not thought of anxiety of aggrieved -

Regards, DSR MURTHY

HIG(U)3/8, SWARANIKA CO-OP, , Prantosh Das Gupta
Shakuntala Park, Tel. No.[protected]
Biren Roy Road (W), Sarsuna, e-mail : [protected]@rediffmail.com
Kolkata –700061 Dated the 6th August, 2008.

SUPPLY AND INSTALLATION OF ONE SAMSUNG SPLIT AIR CONDITIONER by The CAPITAL’:

DISREGARDS TO BASIC INSTALLATION PRACTICES &
VULNERABILITIES THEREBY
Ref:1)‘The CAPITAL’s Cash Tax Invoice no CASH/737/06 DATED 01.06.08.
2) Invoice no. 6147/[protected] dated 01.06.08 with Records Thereto
When we decided to go again for ‘Samsung’ - a Split Air- Conditioner this time - from again ‘The CAPITAL’ 248/A, Diamond Harbour Road, Behala, Kolkata-700060, - Unit of Anand &Co., Electronics Pvt. Ltd., the following aspects of the Layout & Installation were insisted upon during ordering, to Sri Rajiv Dey- the Sales representative (M:[protected]) who promptly nodded..
1) Location of the Outdoor Unit, should be above the Sunshade of the Window, ( 3RD Floor)- as explained by a Layout Diagram – similar to the Ones installed in the two Buildings, opposite to our Building, and elsewhere nearby. The Staff during Installation, it was also pointed out, should use Safety Belts.
2) The Outdoor Unit should be protected from Birds etc., - as even the one fixed earlier in the Window is used by Birds as a resting place, by a Cage for which one Mr. Taj Mohammed( tel no [protected]) of Ms Tara Industries- ordered by ‘The CAPITAL’ to install the Units, demanded Rs 2400/ instead of Rs 1900/ billed by Sri Rajiv Dey, and that was readily agreed to.
These features were completely ignored during installation, as also recorded in the ‘Invoice cum Delivery Challan’ no. 6147/[protected] dated 01.06.08 - duly acknowledged & signed by the Installation Mechanics who, on being authorized by Sri Rajiv Dey, took Rs 1900/ in Cash & Cheque for Rs 22500/ for the Unit. No action whatsoever, on the following items - except prompt encashment of the Cheque, notwithstanding the record, was taken subsequently.
1) The Outdoor Unit has been dangerously installed in the 5” Parapet of the Roof, and the prescribed minimum clearance from the Wall of 300mm( page E5 of the Manual) has not been maintained at the other end (210mm provided.).
2) The Opening in the Wall made for taking the Electric Cable & Pipes may be - being left uncovered, giving enough space for the Rats, Birds, Insects etc., to ensconce.
3) The Absorbent Pad, due to inter alia, rough & sharp edge in the Opening - & no protection thereto, made in the wall, was already damaged as again pointed out to Sri Rajiv Dey, on 30.07.08 & 31.07.08.
4) Further, a portion of the Copper pipe, has been left exposed, in violation of the Instruction at page E5 of the Manual. No Wrapping with Vinyl Tape- as specified in pages E5 & E13 of the Manual, has been done, and the Damages in between must be manifold.
5) The Outdoor Unit, as shown in the Diagram at page E5 of the Manual, should have been at a lower level whereas it has been placed at a much higher level.
The defects in the Installation, it is requested, should be immediately, rectified duly following the Installation Practices so that Safety is not impaired.
The Salesman, it may not be unreasonable to expect, must understand the requirements associated with an Equipment, & as also the Staff sent for installation must be properly equipped and have adequate Understanding, Training & Competence to install the Equipment.
In any case, a Purchaser must not suffer like this for their incompetence & callousness.
After all, Samsung have a Reputation to live with.
This may kindly be acknowledged
( Prantosh Das Gupta)

sir good after noon
mai Abhishek Samsung ki service se pareshan hu. Maine galti se Samsung ka dvd writer le liya. Chalo le liya to le liya phir usme kami aayi to mai service center gaya jo ki Rajnagar (R-9/185) Ghaziabad me hai vaha maine use deposit kar diya.ab halat ye hai ki aaj use diye 45 din se jayada ho gaye hai. aur mai jab b jata hu to har baar aege ki Date de dete hai. maine ise[protected] ko diya tha. Maine complaint slip saath me attach kar di hai. aap dekh le. Ek baat aur maine jab aapna dvd writer diya tha tab uski warinty 2 mahine ki bachi thi chalo vo koi matter nahi hai par jab vo mujhe milega to uski validity khatam ho jayagi. . . . . .
Agr aapne meri baat nahi suni to mai CONSUMER FORAM me aapki complaint kar dunga... . . . .

Dear Sir,

I am waiting for last 3 days for my window type airconditioner service. We have received a defective airconditioner from Himgiri Automobiles Pvt. Ltd.S-528, School Block Shakarpur, Delhi-110092.We have 12Z KA W AC dt.[protected]. It is not working from first day of installing.we had complained many time (complaint No. [protected]) in your coustmer service station but not they are not giving favourable responses. Kindly replace our product as soon as possible. We are facing so many problems because of this.

Yours faithfully,

Anita Chadha
C-166, Pandav Nagar,
Patparganj Road,
Near Radha Krishan Mandir
Delhi - 110092
Mobile no. [protected]

Dear Sir/ Mam,

I want to just complain that your samsung mobile service center services is so poor. person who are working there, they dont think that they are talking with clients but dont have good talking way. so poor communication.
Matter: Last week I show my mobile to Laxmi nagar service center( MDR SERVICES INDIA PVT. LTD) in my mobile i have camera problem. so person told me that i have to submit my mobile for 1 week and when i went after 1 week then told me again wait for 1 more week and when i talk wid senior then he didnt tell a single word to his junior and tell me we cant do anything.
So now you tell me who will do? and this time i take a decision in my future i will not take any SAMSUNG product.
So bad services, bad and poor communication executive. dont have knowldge abt customers.

Thanks
Kamal Joshi

Dear Sir,

I have 3 Samsung Air Conditioners in the Office anmd 3 Split Level Samsung ones at Home. I am finding that it is impossible to keep these working. Every month the capacitors go bad and have to be changed. This is of course in the summer months. I feel that there is something wrong with the machines. And would like to state that never again will I buy your machines.

Regards

Hanit Mangat

Sir,
The bigger mistake I have done in my life is choosing
This stupid samsung A/C. I bought this A/C on Feb26 2006 in the Mount road SS showroom.
Perfectly after one year the trouble startd with the aircon. The worst servicing is being done for the past one year.VIJAYGANESH AGENCIES is the worst SS service centre. Noone had responded to our call properly and nothing was done to us.They took the unit to fill the gas & still more worse it became.May 11, 2009 the unit was back home saying that it was perfect but it was not so. I repeatedly called them.Atlast a techn. came inthe month of June & said that they would do the needful. Till now no response from the serv.centr. So we have now spent Rs.3000 in repairing my A/C BY CALLING ANOTHER technician from outside. This is disgusting for the SS COMPANY. I have started telling my friends not to buy any of the SS products.

DANIEL

i bought a samsung biosleep 3 months ago and now it is not cooling only hot air comes outside and when i called to make a complaint to samsung customer care they gave me a complaint number and said that the engineer will call soon but no one called till now so help me .I bought it from kumra engineering and electrical, sector 7, delhi .so what can i do now .I am very disappointed from samsung company and if you will not take immediate action otherwise i will file a case is consumer court that you gave me a defected piece of A/C .

my complaint no. is [protected]

Samsung — poor service & product

I have purchased 1.5 tonne split AC(samsung) in 2008. since then in two years

4 stablizer damaged due to compressor(it wastaking more current). when

complained ur engineer visited & said due to fluctuation stablizer get

damaged. Later in 2010 when fault worsened & ac was not working properly

inspite of new stablizer ur engineer found compressor is damaged which should be

detected earlier.Sercvice centre takes more than one month to replace

compressor. Later PCB is damaged due to leakage of water in AC and ac stopped

working on 12-7 10. Till now PCB has not been replaced. when contacted service

center said that PCB will be avialable on10 August. that means another one

month. I am very upset with after sales service & definitely not recommend any

other to opt for samsung. PCB was damaged due to problem in AC(water leakage) &

i have to pay for that. till date[protected] PCB has not been replaced inspite regular intimation to customer care. kindly suggest me necessory guidance. aslo i request you to share this with public through media so that can be aware of samsung service and product.

soo bad

Onida Window 1.5 Ton AC — Compressor stopped working

I bought 2 window AC 1.5 ton from Next Store Gurgoan in 2010
One Onida 1,5 Ton window,,,,Comprosser stoped working in 5 months
One Whirlpool 1.5 Ton window,,,, AC stopped working in 2 days from purchase.

Are they selling defected electronics as it cannont happen twice.

Whilr on the AC some noise is there pl check
Contact No.[protected]

sir i lost my mobile on 2nd aug my mobile samsung EMIE NO- [protected].PLS KINDLY BLOCK THIS MOBILE

Samsung — mobile stolen

my mobile has been stolen its imeino is [protected] please trace it my mobile no is [protected]

My samsung galaxy y pro duos 5512cy black model cell phone has stolen.
IMEI no- [protected]
Bat - AA1C2159S4-B
Date of purchase - 30 april 2012
Police complaint already lodged in local police station in Dhule City police station.
Please block this handset & confirm accordingly.

My mobile was stolen on 11-feb-2013 it was having an airtel Sim. The sim has been deactivated. the IMEI number is [protected].

iam lost my samsung c5212 mobile 5/03/2013.

9:30 pm it is stolen... so please sir help me

imei: [protected]

if any bady use that mobile plz catch that mobile sim number please please...

informed me

surendra.[protected]@gmail.com

Hi,

My self saurabh Yagnik. My mobile was stolen from pune railways station.I have registerd the FIR into nearest police station. Please help me to trace my mobile with this IMEI Number [protected]. Please help me.

My alternate contact number is [protected].

Thanks & Regards,
Saurabh

I am having problem with my split A/C bought in Nov 2007. It was not cooling and the engineering section genetle man said that it is due to gas leak and filled the gas. For couple of days it was okay. Now again it not cooling. When we ring up the srvice centre at Chennai, The response is cold. No reply and when one gets upset at the delay, they send someone and finish the job without going deep into the problem. We are aware that it is the summer season and the work load is more. Is it because that it is within the warrenty status that the respose is poor. I am sure the authorities are aware that during summer they have to be on toes and satisfy the customer. WE EXPEXT BETTER CO- ORDINATED WORK FORCE TO TACKLE SUCH PROBLEMS.

MY SELF GAURAV MITTAL
MOB.[protected]
[protected]
REQUIREMENT OF 1.5 TONS SAMSUNG SPLIT A/C REMOTE MODAL NO.AST18YJWDA

PURCHASE 2.5 YEARS OLD

I am facing this problem since 17/10/08 till date the engineer did not attend the complaint. I contacted the toll free number daily twise or thrise. till date it is not attended.

I have samsung color tv, it's 3 years old, The color of the screen changes into green color fully, I made a compliant to Toll free no to samsung customer care, and thery fwd the compliant to Villivakkam branch, After 15 day one technician NAME : VALLUVAR SELVAM came to my home, He did something the problem not rectified but he told it will be rectified tomorrow and collect the bill amount, The problem is not rectified till now, I made a complian to TEAM MANAGER : SURESH He also not responding properely,
Villivakkam branch chennai worst service.

I purchased from METRO Hyderabad, Samsung Split AC
AC O.8T SPLIT - AS10FCAN on 02 May 2008,
Request for Instalation BP No.[protected] Dt.03 May 2008,
Called on Call center till today 9.10 am on Dt.12 May 2008.
Call center Reply Daily : Our service exicutive contacts you soon,
All complaints, No results.
Now I mail this to all my Friends, Please circulate with known once,

Dear Friends,

Now think of my position after purchase,
Please be carefull before such purchases of SAMSUNG Products,

Sampath,
email : [protected]@yahoo.com
mob.: 91 [protected],

I also purchases a split AC from M/S Malik Enterprise Mahilpur Hoshiarpur Pb in April/08 the same also not cooling.A mechanic from Jalandhar came but could not
rectify the defect and tell me that their engineer will come but no one came I rrequested local dealer to get it corrected but no action taken by them.
This gives bad impression of Samsung service and product
T.S.Yadav
[protected]

GO to consumer court. Check this website http://www.icrpc.org/

I purchases a split AC from patna.we complained 4 compressor but they kept it without repairing without gas.whole summer v were without ac n v have paid 4 all the charges...
i am complaing since 5 may but still no responce from them. they just visit n go... didnt give any responce since day 1.every day v call them but they says okie sir v will come tomorrow.but tomorrow never comes... 53 days over...now, i am planning to go cusumer court on 30th of june 08... v r still giving 2 days 4 samsung engineers. to work on...

my samsung sync master 740n model lcd monitor screen display is shading please proseed my complint soon and cleanr it
thanking you,

I had purchased an ULTRA SLIM 29" SAMSUNG TV with Model 29A730, S.No. 1378 from M/S MAHESH ELECTRONICS, JWALAPUR, HARIDWAR (UTTRAKHAND) INDIA with scratch card scheme. I was promised that the scratch card would be given to me in 2-3 days. But till date even after making numerous phone calls and personal visits to the dealer, I have not been given the scratch card. Every time when I call on to him, he would make the same promise that the scratch would be given to me in a couple of days.

Air Conditioner Split model tracking no. [protected] Since 13.9.2008, Complaint No.[protected] Since 13.9.2008 and [protected]
I want to mention few points:-
1. After the said complaint, your engineer worked for 3days to find out the fault in the transmission system of gas after dismantling the unit but he did not find any fault .
2. On 16.9.2008, he told me that the compressor is not working and as Compressor is under guarantee
( Purchase date 15.7.2007) it will be replaced with a New Compressor.
3. The outer unit was Transported in a Cycle Rickshaw, next day in which washing machine, micro oven, were already present.
4. That day they wanted to take indoor unit also but it was raining we refused it that moment asked them to send proper vehicle to take indoor unit, as indoor unit consist of chips, circuit which will be damage by rain. Again in the night about 7 pm they came and they covered it with plastic cover, & took it in a cycle rickshaw.( i have photo of taking split unit in cycle rickshaw)
5. When both indoor & outdoor units were brought on 18.9.2008, its fins were completely crushed in an are of 4-6 inches in right lower part. When the engineer came to install the unit, we told him that our original unit was not damaged but, as it has come in cycle Rickshaw, it must the damaged on the way.
6. The outer unit was taken back on 19.9.2008 & was replaced with one which further had¬¬¬ more damaged fins.
7. We refused to accept the unit till 23.9.2008 Now I request you to provide me a unit with New fins and Compressor because you have replace with an old fins from a unit from your office. As this unit is 1year and 2 months old hence you are requested to replace it with a new unit by ignoring the ex two months of warranty, We request either change damage part (grills) of both outer & inner unit other wise I may have to approach an appropriate forum at your cost.


Thanking you
Dr. Gurbax Singh
31, Defence Enclave
Vikas Marg,
Delhi-110092
Contact No. [protected]

We Purchased an A/C from 1.5 tonne from Sawhney Electronics in Lucknow on 11 June, 2008. Model no-AS18FKXTL & CODE IS -A321P2BQ505898H
The problem with my AC was there was so much noise in the AC that as if we are running an air cooler, so we contacted the agency to rectify the problem immediately, but there was no speedy action towards it.
Now in the present scenario after talking to the agency they sent the engineer or worker many a times so my AC has been opened 16 times still problem could not be cured. It created so much problem that sometimes my guest were sitting in the drawing room and we had to remove them, that is very shameful.

Mr Pramod Sharma who is the manager in the zone for Samsung do not know how to talk to the customer and he is being very irresponsible to handle the situation like this and also your distributor Mr Sawhney is the same. When we complain they say the problem is in stalling and the other say that the problem is with the internal machinary, now the condition is such that the problem is tossing between the two rather being resolved.
We being the customer are unaware of the problem but you people should take care of it. Please replace my AC because it has already being opened sixteen times now we dont want useless follow-ups !PLEASE!!! WHEN WE RECIEVED THE AC FOR THE first TIME THE OUTDOOR UNIT WAS DENT BUT STILL WE KEPT IT.

I am also working in one of the biggest MNC and customer are the first priority as per my knowledge because we are also dealing with the situation sometime and resolve their problem within one day so same is expected out of a company like Samsung and tell your people to take up things with some responsibility and seriousness,

Please take speedy action so that my drawing room would be like my drawing room.
Rectify the problem please so that experience of taking an AC from SAMSUNG would not turn out to be bad.

Thanks and Regards,
Bushra Ahmed
47 Clay Square
kabir marg
Lucknow
Mobile No-(0)[protected].

I have purchased Split AC in May 2008.Now i am getting message on panel E-3 and its not coming On.Can anyone help me on this.

I PURCHASED THE SAMSUNG J150 MOBILE PHONE ON 1082008 .AFTER A MONTH ITS SCREEN BECOMES AFTER EVERY 2-3 DAYS, BUT FROM A MONTH IT WAS HAPPENING EVEREY DAY. WHEH I GONE TO THE SAMSUNG SERVICE CENTRE SITUATED AT M.P. NAGAR BHOPAL. THEY TOLD ME THAT THERE IS SOME PROBLEM IN THE DISPLAY AND TOLD ME THAT HE IS NOT HAVING DISPLAY AT THE AND GIVEN ME THE DATE 05122008 BUT WHEN I CALLED HIM ON THAT DAY . HE TOLD ME THAT PLZ CALL ME ON 11122008. TODAY I GONE THERE I JUST GIVEN HIM THE SET HE COMPLETELY AND AFTER THAT HE TOLD THAT THE LCD CONNECTER IS DAMAGED AND EHERE IS NO WARRANTY . BUT BEFORE THAT THE SCREEN WAS NOT CREATING ANY SUCH BIG PROBLEM HE CHARGED ME RS 500/- .JUST PLZ TELL ME WHICH TYPE OF WARRANTY IT IS AND THE WORKERS DAMAGED THE PHONE HMSELF .PLZ TELL ME ABOT THAT THANK YOU

SAMSUNG AC 1.5 TONNE — FINS DAMAGED BY SERVICE CENTRE DURING TRANSPORT

my AC was having poor cooling so it was taken to and repaired by authorised service centre located at Benajhabar kanpur, vide Call/Wc No. [protected]. AC was transported on an ordinary rickshaw on account of which the front fins have been damaged.

This I could only see when after making the payment the AC was delivered to me back at my residence.

I am very annoyed and disappointed by Samsung poor state of affairs and poor customer care.

Kindly look into the matter and help me.

My name is muthupandian, i have purchased samsung brand one no. front loadind washing machine, 2.0 Ton Split AC, 42" LCD flat TV, And 185 ltrs refridgerator last year. Kindly send your service engineer to my house for service.


My address.

P.Muthupandian,

Flat No.106., Block no.I, R.V.Brindavanam, Bolaram "X" road,
Miyapur Hyderabad..

Ph no.[protected]

cell no. [protected]

I am also a victim of Samsung product. I have problem with the split AC which is of poor quality and there is no after sale service by Samsung. I advice my friends, who has hard earned money, not to buy ant samsung product.

I have two spilt AC`s Model :- AS18FK & AS18FJ both are in my office for last month both are not working having the problem with there compressors .Before 20 days one AC got change there compressor but still that AC is not working properly and the second AC are still on same conditions not working . Regarding the same i have complaints hell of time but no response yet come from your side .you can check my complaints details. And here the local service center is the worthless center that i have ever contact . Since 20 days they said the compressor are not in stock. what is this ? Tell me what i`ll do OR where i can go to get the best and soon solution of my problem ?

On 04/06/2009, I purchased samsung split ac 1.5 ton (crystal wine ), model no. AS18EFB for Rs. 28, 490 Invoice No.920 from samsung plaza ( Prop. United Electronics ), Rattan Tower, Namdev chowk, Circuit House Road, Jalandhar 144001, Punjab, India .
A.C. stopped working after couple of days .I made a complaint against it but no action being taken yet . I am very disappointed with services of samsung . what should i do ?

RAGHAV GUPTA

JALANDHAR

Samsung Split A/C — Month old a/c not working

I bought a Samsung split a/c at Vivek's Adyar (Chennai) on April 19th. It was installed and shown to be working. I went out of station on the 22nd and returned on the 8th. On my return, I found the a/c was not working. On 9th I registered a complaint with Viveks at Adyar. Till today, my complaint has not been attended to. Not only that, everyday I have been calling them up and find I am put onto a different irresponsible person, who promises to call back or send someone immediately, but does not do either. Uday, Kumar, Venkatesh, Velmurugan are some of the people I spoke to. Today I spoke to someone else who said the manager was out of station and the asst-manager was at the HO, but he did not have the no of the HO! I tried calling Vivek's at Mylapore hoping to get a better response. But it seems Vivek's is filled with inefficient, irresponsible people. The man I spoke to told me everyone at Viveks' was busy in a meeting and disconnected the phone.
Should I go to the consumer forum?

my ac .8 ten complaint 18/07/09 not resp. my ac not my ac camp. no res.ani time comp.cast.korat emidet notis samsang ac divisan and sarives centar emipaly last deat 30/08/09 lose my hart.Rs 10, 0000.and onli emip. sarv.cent. hu kament.langavaj veripooyur .

On 30/07/2009, I purchased samsung split ac 1.5 ton, model no. AS18ETA for Rs. 26, 000 from universal sales, near city kotwali, Raipur-492001, Chhattisgarh, India .
Within three month of period it was repaired two times and finally it stopped working and i have claimed for replacement but after two three weeks im still geting same response that within 2-3 days it will be replaced, but no action has being taken yet . I am very disappointed with service of samsung . And i also thing thats it is the company which provides WORST PRODUCT & MOST WORST SERVICE.

VASHISTH THARWANI
RAIPUR

Dear Sir. Problem with Samsung Laser Printer Not Working Problem has bin Replace the Tonner
Model No. ML-1640
S/N. 4R67BKBQA02228X

MY CONTACT NO IS [protected]
CONTACT PERSON Mr. Mubeen Chimavkar

Dear Sir,

I have bought one window AC in the month of Aug'09.The AC is not cooling at all.
For the past two days I am calling up your Customer care to send someone so that it can be rectified.But to my surprise and shock every time they give me assurance that some engineer will visit us and it will be rectified.I have given atleast 5-6 calls but its of no use.

Is this the service you provide to a client? Its a pathetic service I have ever received in FMCG product.In my best of knowledge I will never buy any Samsung Product nor I will advise anyone to buy Samsung product.

Request to to do something..I want full money back from the company.

My Complain no . is - [protected]

Regards,
Amit Ranjan

DEAR SIRS I HAVE BUY A 1.5 SPLIT A/C OF SAMSANG ON 15/03/2010 FROM EZONE SURAT BUT I GET A SECOND HAND A/C WHEN IT IS STARTED FIRST TIME FROM INNER A/C SOIL IS CAMEOUT AFTER THAT ICE IS CAME OUT FROM A/C NOW WATER IS FALLING YOUR ALL SUPERVISER OF SURAT VISIT BUT THEY NOT KNOW THE REGISON FROM 17/03/2010 I AM SUFFERING AND LOST MY TIME BUT TODAY I.E.24/07/2010 I AM NOT GET THE USE OF A/C NOW THE RAINY SESON IS COME SO I AM VERY SORRY TO SAY ALL BUYERS PL. NOT BUY SAMSANG PRODUCT.
SECONDLY I BUY A MOBIL OF SAMSANG FROM BIG BAZZAR ON 25/03/2010 IT WORKS TWO MONTHS AFTER THAT IT IS STOP(NOT WORKING) WHEN I WENT TO SAMSANG REPAIR SHOW ROOM THEY SAYS THERE IS LIQUID IN YOUR MOBILE SO CO. IS NOT WARRENTED IF YOU WANT TO REPAIR IT WE CHARGE RS. 1100/- BUT I SAY THEM I BUY THE MOBILE ONLY RS.1260/- I AM VERY SORRY THAT WHY I BUY THIS CO. MY MOBILE NO IS [protected] AND EMAIL IS [protected]@yahoo.com

Samsung India — Split A/c

Subject : POOR PRODUCT , Very SLOW RESPONSE & ACTION

Dear Sir / Madam,

This is in regards to Case No : 1597870 dt.12/06/10 for consistent problem in Split A.c. Despite of rectifing 3 times , the problem remains there & ultimately they asked to take refund. Even after 45 days , the Area Service Manager (Mr.Naimesh Joshi - [protected]) & Mr.Hiren Patel ([protected]) had been talking for the fake promises. Previously, also for Automatic Washing M/c, same things had happened. I had decided not buy any SANSUNG Products in the future & spread word of Mouth to the friends & relatives too !!!

Manish Gupta
[protected]@rediffmail.com
[protected]

Agree fully. Service of Samsung towards repairs very poor. I have given a compalint for my Split a/c more than 10 days ago. Still no one has attended. If we call them up they say we will tell you when we are coming. The purpose of buying the commodity is lost if we cannot use it.

Samsung Airconditioners — Circuit Repairing charges

To,
The Complain officer
Samsung India Ltd.
Sir,

I am unsing 6 to 7 air-conditioners of Samsung at my home & office.

On 03/09/2010 your authorised sales & service dealer M/s.Saffron Air A-5/6/7,Doctor House,Near Parimal Railway Crossing,Ellisbridge,Ahmedabad-380006.
has done some repairing work & charge Rs. 4,900/= vide In. No. 131 dt. 03/09/2010
in which Circuit Repairing charges were charged as Rs. 2,500/=.
Here after we have not use this A.C.

The said A.C.was not functioning,so after our complain they had come & charged again Circuit Repairing charges.In my holelife I have never heared about
this kind of charges.

In my absence thier person came to my house & recovered money from my wife,the same work which was done before & already they have charged.This
charges were Rs. 1,600/= vide In.no. 18 dt. 29/04/2011.

So,kindly look into the matter seriously & reply.

Thanking you,

NITIN SHAANTILAL BHAGAT.

Samsung — mobile missing

my mobile is missing from 22/04/2015. IMEI no: [protected] Model GT-18262 Color: metallic blue

lost samsung mobile

i lost my mobile on 31-jan-2015, it is samsung galaxy sduos s7562 bk, please block my mobile with the serial number [protected] .

LED Colour Problem

Hi, I have purchased a new LED TV but after few months it's background colour is dull/ black. So I request you to please arrange a visit.

handset not working

my galaxy grand has stopped working after 10 days.

lost samsung gt-c3222

I Lost My Samsung Gt-c 3222 Mobile Phone, and I dont Know IMEI no. That Was Duel Sim Phone One is [protected] and Second Is [protected], I Replace first mobile no [protected]. So help Me To Find out My Mobile Phone, My [protected] is on now.

tv does not view picture and sound

tv switches on the indicator ligth will be denotes but we not got any sounds and pictures in he display screen

samsung smart tv

i have purched samsmsung smart tv last year now this tv is going on restarat automically every 5 minutes i request to u plese solve this problem as soon as possible delar is not responding

samsung note 3 giving froblem since first day

I bought samsung note 3 from croma in 28000 since first day its giving me problem two time. They are taking a month for repair and passing a time of my warranty. Please help me.

Dust enter in Rear Camera

When I shoot any picture, There is a lot of black spotted display in picture.
I have complained in near by service center but no response given by that service centre.


So plz solve out this problem early as psible

I am waiting your positive response.

I Remain

With Regads

very poor n bad service . not able to give proper time of delivering good . not satisfied at all even in quality of service provided

Ref: CSD OR No. 40385 Dated 2nd July 2008 for Rs.18, 786/-

Ponnmoney Delivery Chelan No.867 Dated 08/07/2008 (but the unit was supplied on 16/07/2008)

A/C.Model No.AS18FJXTL (1.5 Ton Spilt A/c)

Model Sl. No.A166PZPQ404245S



With further reference to the various discussions had with customer care executives regarding the defective + short supplied unit supplied by your dull dealer M/s.Ponnmoney marketing Private Limited, Chennai – 600 029.



The unit supplied to us was with poor packing, out door unit was with big dents, without remote, cables & fitting was missing in this unit. This message was informed to customer care & ponnmoney on 16th July 2008 itself they assured that unit will be replaced shortly vide the compliant No.[protected] and some body from concerned department will call you shortly.



In view to above no one from neither Samsung nor ponnmoney turned up. I get a feeling of that I have selected a bad product through useless dealer.



I would like to inform you that your dealers M/s.Ponnmoney marketing Private Limited, Chennai – 600 029 not responding to the customer complaints. I little bit annoyed how Samsung making a big blunder in selecting a distributors. No one is picking the phone in ponnmoney or they ask me to call after an hour for the status. This is the reply I get from Samsung. They gave their MD Mr.Ramesh Phone No.[protected]/[protected] Land Line No.[protected]/ 23742885 but he not ready to pick my call after sending SMS. If a MD is like this you can think how their workers will be. I also want to share few words about his employee Mr.Balasubramanium. He doesn’t give respect to any customers. This true you can just search about Ponnmoney Marking Company in google site you can get many details what I mean to say.



Please be noted that from the above the message very clear that if the unit not replaced with in a day then I want my money refund back i.e.;



Unit cost 18786.00



Transport 350.00



Phone calls 200.00



Wasting My valuable Time 3000.00

Through I can earn around



[protected]----

Total will be 22, 336.00

[protected]-----



From the above my message is very clear. Please look into this very seriously and do the needful immediately.



Delay in doing the above lead to legal actions also.



I request the concerned department people to view this seriously and provide a solution with their contact numbers.



Awaiting for the positive response.



Matter Most Urgent.



Regards,





D.Kumaresan

+91 [protected]

[protected]

Nameste Concerning Officer, i am my self Sudhir Paliwal from M/S Karvan International. i am having one shop with above name in UDaipur Rajasthan. Few month back in month of June one fellow Name Ramesh kumar came from N.M. Marketing Address BRIJ NIWAS, 402 I-1 Road, Bhupalpura, Near Maharastra Bhawan Udaipur to my shop & asking me to keep Samsung mobile for sell in my shop thus i told him i have developed market for Nokia & Usha Lexus @ my store & i told him @ my store i sell what i want to sell to my customers without there demand because i know how to change someones mind through marketing & sailing tacnique but he was bagging me to keep Samsung mobile as well @ my store & that time samsung Guru was in hot selling in market so i thought why not i sell Samsung Mobile to my valued Customers with its amazing feture. so i gave him First order on 15/06/08 & i received Samsung Mobile in packed condition on 16/06/2008 & after that i keep sending orders to N.M. marketing in reguler interval. here is the details of the invoice i paid to N.M. since first order.Invoice No. 203 AMT 1475.00Invoice No. 237 AMT 2316.00Invoice No. 249 AMT 5221.00Invoice No. 256 AMT 2121.00Invoice No. 503 AMT 3722.00Invoice No. 554 AMT 2916.00Invoice No. 593 AMT 3038.00Invoice No. 613 AMT 3266.00Invoice No. 203 AMT 1475.00 @ my store. few month back i received Samsung Guru 100 without battery so i made compalin to N.M. marketing salesman Mr. Ramesh [protected] & his Boss Jaideep [protected] for this & since then they are tailing me lies lies & lies that battery will come in one week where almost 8-9 weeks passed.now i would like to know how much time samsung india mobile need for sending battery which is missing in packed handset.Here no body is giving me proper answer & already one time price drop came on this perticuler handset so my profit is already less because of this samsung distributor.i am waiting for your answer otherwise i will file forgery (420) case agenst Samsung India for delevering Handset without battery & on N.M. marketing for not solving problem in one week.i have recorded evedance for this missing battery with Mr. Ramesh & Mr. Jaideep as well as hand written paper where Mr. Ramesh wrote that Battery will be delever in one week.thanks & regards, sudhir paliwal[protected]

N.M.Marketing — Suffering from Distributor service

Nameste Concerning Officer, i am my self Sudhir Paliwal from M/S Karvan International. i am having one shop with above name in UDaipur Rajasthan. Few month back in month of June one fellow Name Ramesh kumar came from N.M. Marketing Address BRIJ NIWAS, 402 I-1 Road, Bhupalpura, Near Maharastra Bhawan Udaipur to my shop & asking me to keep Samsung mobile for sell in my shop thus i told him i have developed market for Nokia & Usha Lexus @ my store & i told him @ my store i sell what i want to sell to my customers without there demand because i know how to change someones mind through marketing & sailing tacnique but he was bagging me to keep Samsung mobile as well @ my store & that time samsung Guru was in hot selling in market so i thought why not i sell Samsung Mobile to my valued Customers with its amazing feture. so i gave him First order on 15/06/08 & i received Samsung Mobile in packed condition on 16/06/2008 & after that i keep sending orders to N.M. marketing in reguler interval. here is the details of the invoice i paid to N.M. since first order.Invoice No. 203 AMT 1475.00Invoice No. 237 AMT 2316.00Invoice No. 249 AMT 5221.00Invoice No. 256 AMT 2121.00Invoice No. 503 AMT 3722.00Invoice No. 554 AMT 2916.00Invoice No. 593 AMT 3038.00Invoice No. 613 AMT 3266.00Invoice No. 203 AMT 1475.00 @ my store. few month back i received Samsung Guru 100 without battery so i made compalin to N.M. marketing salesman Mr. Ramesh [protected] & his Boss Jaideep [protected] for this & since then they are tailing me lies lies & lies that battery will come in one week where almost 8-9 weeks passed.now i would like to know how much time samsung india mobile need for sending battery which is missing in packed handset.Here no body is giving me proper answer & already one time price drop came on this perticuler handset so my profit is already less because of this samsung distributor.i am waiting for your answer otherwise i will file forgery (420) case agenst Samsung India for delevering Handset without battery & on N.M. marketing for not solving problem in one week.i have recorded evedance for this missing battery with Mr. Ramesh & Mr. Jaideep as well as hand written paper where Mr. Ramesh wrote that Battery will be delever in one week.thanks & regards, sudhir paliwal[protected]

I totally agree with the complaints that have been made about Samsung.
My boyfriend and I purchased a 52 inch 1080 DLP TV from Best Buy and even
bought extended warranty.
We start to notice that we are getting a dip in out TV that is getting really noticable. We call Best Buy and they advise us in the first year we need to deal directly with Samsung. We call Samsung and they tell us a technician is going to be out as soon as possible. It takes a week for a Technician to come to the house, and he can't seem to fix the issue. He let's us know that he will come back a second time and try something new. ( of course these are during working hours, so we are taking time off from work) and the second time he comes, he replaces a few parts and it seems like it almost made it worse, almost unwatchable. He leaves, and calls us to tell us that he needs to take PICTURES for samsung to see and come back and measure the DIP because it has to be a big dip for samsung to replace it. Unbelievable! We have a dip in the TV that a Customer is complaining about, fix the damn issue, or replace it.
He comes back again! and then 3 weeks later, after us constantly emailing him with no responce. He writes us to tell us our replacement TV is in. No appologize on the delay, not getting back to us, nothing.

There is no where on the site to post complaints, that is another complaint I have.. The company should have somewhere that people can stress their concerns in order to make a better company. I am honestly thinking of selling my TV just to have Samsung out of my life incase something happens to the replacement and I have to watch a dipped TV for another month.

i have booked complaint on 27.07.2008 and my complaint number is [protected] but still today after a labpse of 4 month my ac has not been attended kindly do the needful at the earliest

i bought one samsung mobile it affected with display problem. So i planned to go samsung service center named Technocare Pnody bazar chenni. Their customer relationship is wrost. In that ofiice one TV is their, Employees watching TV and customers are waiting for long time

i bought one samsung mobile it affected with display problem. So i planned to go samsung service center named Technocare Pody bazzar chennai. Their customer relationship is wrost. In that ofiice one TV is their, Employees watching TV and customers are waiting for long time

Bankura ( khatra distubator )

my name is praveen kumar maurya my mobile no-[protected] home telphone no-[protected]







i purchase samsung colour tv

Very-Very bad service

my tv not a good and i coplaint a samsung service centre my refrense no-[protected]

four days coplaint and many time call a service centre but not a good response i am very

hopeless and i think your company not good service



last i says very- very bad company

bad company

bad company

bad company

bad company





this is true.

welcome to the club.

samsungb-237 — can not replace

i take mobile of samsung model number b-237
the samsung customer tell that go to the dealler and take new handset
when i go to dealler he said to me that give me charges of rs 150-
only for change the handset.
please tell me the answer what can i do.

Samsung — Non performance of A/C

I have purchased one Samsung make split a/c 1.5 T from Vijay sales , Abhishek, S.V.Road, Andheri (W), Mumbai on 25/04/2010 vide Sales Invoice no;- 03-AN04-10SIAOUF 60, INVOICE DATE 26/04/2010,ORDER NO - 03-AN04-10S0900. (Sales Invoice copy attached herewith)

The above machine was delivered to me on 27/04/2010.

The above machine as per Samsung executive who visited our residence on 28/04/2010 was to be installed on 29/04/2010. I waited for their person to come and install till 15.30 Hrs. Since they did not turn up I called Viay sales who asked me to wait (leaving my work) and said that their mechanic will come at about 18:00 Hrs

The mechanics / engineers Name :- Rahul & Sahid contracters of Samsung came to my residence after many phone calls to install the same on 29/04/2010 at approx 18.00 Hrs. They tried to install the same till 23.00 Hrs but to no avail, due to some leakage problem. They promised to come back the next day and solve the problem at 10.00 (i.e :- on 30/04/2010).but did not turn up. Again after many phone calls to Vijay sales and after many heated arguments with their executive Mr Nitin who was very rude who again asked me to wait at home for their mechanics to come at their own will. When I refused It was decided that the mechanics will visit my residence at approx 10.30 Hrs on 03/05/2010 complete the job and start the machine latest by 12.00 Hrs on 03/05/2010 fully functional.

However on 03/0/2010 their mechanic inspite of their efforts were unable to start the machine as there was no cooling as it was found that the machine`s Outdoor unit was faulty due to some major problem. After many arguments again it was decided the outdoor unit will be replaced by a new on which was done on 10/05/2010 but as there was some leakage in the indoor unit the machine could not be put on. Again their Engineer visited our residence on 11/05/2010 and stopped the leakage and the machine was put on. But to my horror and bad luck again there is some problem and there is no cooling from the machine as on 12/05/2010.
The personal in Vijay Sales Ms Deepika is not ready to take my complaint and the Samsung Service centre person are not ready to give me writing about the problem.
What shall I do ?

Dear Sir,
With the ref to the above, I have purchased a Samsung split AC date : 03/05/2010 from Kohinoor Televideo pvt ltd
After making so many call at your service center regarding service of my AC on 7/03/2011 a service person arrived to my house He opened the indoor unit while there was no reason to open it instead of repeating request by my family member for not opened the AC indoor unit.But he could not listen and opened the indoor unit of AC and after wards he could not able to fixed it and he opened it 4 to 5 times repeatedly to refixed it properly and while doing this he broke one of the part of my AC unit and also he has not fixed the fan properly nad also swing is also not working .This was my first service
Now the indoor unit of AC seem to be “0” value.it seems that the AC is as old as five year back.
I had requested to replace the Indoor unit of my AC with new sealed packed AC at the earliest.
but they are not bodered even the manager of the branch is saying that warranty period is for that purpose so we wil do the repair work for that ac.why i should do the repair work the fault is from the there side
Very bad experience from samsung