Samsung India Complaints & Reviews

Whilr on the AC some noise is there pl check
Contact No.[protected]

sir i lost my mobile on 2nd aug my mobile samsung EMIE NO- [protected].PLS KINDLY BLOCK THIS MOBILE

Samsung — mobile stolen

my mobile has been stolen its imeino is [protected] please trace it my mobile no is [protected]

My samsung galaxy y pro duos 5512cy black model cell phone has stolen.
IMEI no- [protected]
Bat - AA1C2159S4-B
Date of purchase - 30 april 2012
Police complaint already lodged in local police station in Dhule City police station.
Please block this handset & confirm accordingly.

My mobile was stolen on 11-feb-2013 it was having an airtel Sim. The sim has been deactivated. the IMEI number is [protected].

iam lost my samsung c5212 mobile 5/03/2013.

9:30 pm it is stolen... so please sir help me

imei: [protected]

if any bady use that mobile plz catch that mobile sim number please please...

informed me

surendra.[protected]@gmail.com

Hi,

My self saurabh Yagnik. My mobile was stolen from pune railways station.I have registerd the FIR into nearest police station. Please help me to trace my mobile with this IMEI Number [protected]. Please help me.

My alternate contact number is [protected].

Thanks & Regards,
Saurabh

I am having problem with my split A/C bought in Nov 2007. It was not cooling and the engineering section genetle man said that it is due to gas leak and filled the gas. For couple of days it was okay. Now again it not cooling. When we ring up the srvice centre at Chennai, The response is cold. No reply and when one gets upset at the delay, they send someone and finish the job without going deep into the problem. We are aware that it is the summer season and the work load is more. Is it because that it is within the warrenty status that the respose is poor. I am sure the authorities are aware that during summer they have to be on toes and satisfy the customer. WE EXPEXT BETTER CO- ORDINATED WORK FORCE TO TACKLE SUCH PROBLEMS.

MY SELF GAURAV MITTAL
MOB.[protected]
[protected]
REQUIREMENT OF 1.5 TONS SAMSUNG SPLIT A/C REMOTE MODAL NO.AST18YJWDA

PURCHASE 2.5 YEARS OLD

I am facing this problem since 17/10/08 till date the engineer did not attend the complaint. I contacted the toll free number daily twise or thrise. till date it is not attended.

I have samsung color tv, it's 3 years old, The color of the screen changes into green color fully, I made a compliant to Toll free no to samsung customer care, and thery fwd the compliant to Villivakkam branch, After 15 day one technician NAME : VALLUVAR SELVAM came to my home, He did something the problem not rectified but he told it will be rectified tomorrow and collect the bill amount, The problem is not rectified till now, I made a complian to TEAM MANAGER : SURESH He also not responding properely,
Villivakkam branch chennai worst service.

I purchased from METRO Hyderabad, Samsung Split AC
AC O.8T SPLIT - AS10FCAN on 02 May 2008,
Request for Instalation BP No.[protected] Dt.03 May 2008,
Called on Call center till today 9.10 am on Dt.12 May 2008.
Call center Reply Daily : Our service exicutive contacts you soon,
All complaints, No results.
Now I mail this to all my Friends, Please circulate with known once,

Dear Friends,

Now think of my position after purchase,
Please be carefull before such purchases of SAMSUNG Products,

Sampath,
email : [protected]@yahoo.com
mob.: 91 [protected],

I also purchases a split AC from M/S Malik Enterprise Mahilpur Hoshiarpur Pb in April/08 the same also not cooling.A mechanic from Jalandhar came but could not
rectify the defect and tell me that their engineer will come but no one came I rrequested local dealer to get it corrected but no action taken by them.
This gives bad impression of Samsung service and product
T.S.Yadav
[protected]

GO to consumer court. Check this website http://www.icrpc.org/

I purchases a split AC from patna.we complained 4 compressor but they kept it without repairing without gas.whole summer v were without ac n v have paid 4 all the charges...
i am complaing since 5 may but still no responce from them. they just visit n go... didnt give any responce since day 1.every day v call them but they says okie sir v will come tomorrow.but tomorrow never comes... 53 days over...now, i am planning to go cusumer court on 30th of june 08... v r still giving 2 days 4 samsung engineers. to work on...

my samsung sync master 740n model lcd monitor screen display is shading please proseed my complint soon and cleanr it
thanking you,

I had purchased an ULTRA SLIM 29" SAMSUNG TV with Model 29A730, S.No. 1378 from M/S MAHESH ELECTRONICS, JWALAPUR, HARIDWAR (UTTRAKHAND) INDIA with scratch card scheme. I was promised that the scratch card would be given to me in 2-3 days. But till date even after making numerous phone calls and personal visits to the dealer, I have not been given the scratch card. Every time when I call on to him, he would make the same promise that the scratch would be given to me in a couple of days.

Air Conditioner Split model tracking no. [protected] Since 13.9.2008, Complaint No.[protected] Since 13.9.2008 and [protected]
I want to mention few points:-
1. After the said complaint, your engineer worked for 3days to find out the fault in the transmission system of gas after dismantling the unit but he did not find any fault .
2. On 16.9.2008, he told me that the compressor is not working and as Compressor is under guarantee
( Purchase date 15.7.2007) it will be replaced with a New Compressor.
3. The outer unit was Transported in a Cycle Rickshaw, next day in which washing machine, micro oven, were already present.
4. That day they wanted to take indoor unit also but it was raining we refused it that moment asked them to send proper vehicle to take indoor unit, as indoor unit consist of chips, circuit which will be damage by rain. Again in the night about 7 pm they came and they covered it with plastic cover, & took it in a cycle rickshaw.( i have photo of taking split unit in cycle rickshaw)
5. When both indoor & outdoor units were brought on 18.9.2008, its fins were completely crushed in an are of 4-6 inches in right lower part. When the engineer came to install the unit, we told him that our original unit was not damaged but, as it has come in cycle Rickshaw, it must the damaged on the way.
6. The outer unit was taken back on 19.9.2008 & was replaced with one which further had¬¬¬ more damaged fins.
7. We refused to accept the unit till 23.9.2008 Now I request you to provide me a unit with New fins and Compressor because you have replace with an old fins from a unit from your office. As this unit is 1year and 2 months old hence you are requested to replace it with a new unit by ignoring the ex two months of warranty, We request either change damage part (grills) of both outer & inner unit other wise I may have to approach an appropriate forum at your cost.


Thanking you
Dr. Gurbax Singh
31, Defence Enclave
Vikas Marg,
Delhi-110092
Contact No. [protected]

We Purchased an A/C from 1.5 tonne from Sawhney Electronics in Lucknow on 11 June, 2008. Model no-AS18FKXTL & CODE IS -A321P2BQ505898H
The problem with my AC was there was so much noise in the AC that as if we are running an air cooler, so we contacted the agency to rectify the problem immediately, but there was no speedy action towards it.
Now in the present scenario after talking to the agency they sent the engineer or worker many a times so my AC has been opened 16 times still problem could not be cured. It created so much problem that sometimes my guest were sitting in the drawing room and we had to remove them, that is very shameful.

Mr Pramod Sharma who is the manager in the zone for Samsung do not know how to talk to the customer and he is being very irresponsible to handle the situation like this and also your distributor Mr Sawhney is the same. When we complain they say the problem is in stalling and the other say that the problem is with the internal machinary, now the condition is such that the problem is tossing between the two rather being resolved.
We being the customer are unaware of the problem but you people should take care of it. Please replace my AC because it has already being opened sixteen times now we dont want useless follow-ups !PLEASE!!! WHEN WE RECIEVED THE AC FOR THE first TIME THE OUTDOOR UNIT WAS DENT BUT STILL WE KEPT IT.

I am also working in one of the biggest MNC and customer are the first priority as per my knowledge because we are also dealing with the situation sometime and resolve their problem within one day so same is expected out of a company like Samsung and tell your people to take up things with some responsibility and seriousness,

Please take speedy action so that my drawing room would be like my drawing room.
Rectify the problem please so that experience of taking an AC from SAMSUNG would not turn out to be bad.

Thanks and Regards,
Bushra Ahmed
47 Clay Square
kabir marg
Lucknow
Mobile No-(0)[protected].

I have purchased Split AC in May 2008.Now i am getting message on panel E-3 and its not coming On.Can anyone help me on this.

I PURCHASED THE SAMSUNG J150 MOBILE PHONE ON 1082008 .AFTER A MONTH ITS SCREEN BECOMES AFTER EVERY 2-3 DAYS, BUT FROM A MONTH IT WAS HAPPENING EVEREY DAY. WHEH I GONE TO THE SAMSUNG SERVICE CENTRE SITUATED AT M.P. NAGAR BHOPAL. THEY TOLD ME THAT THERE IS SOME PROBLEM IN THE DISPLAY AND TOLD ME THAT HE IS NOT HAVING DISPLAY AT THE AND GIVEN ME THE DATE 05122008 BUT WHEN I CALLED HIM ON THAT DAY . HE TOLD ME THAT PLZ CALL ME ON 11122008. TODAY I GONE THERE I JUST GIVEN HIM THE SET HE COMPLETELY AND AFTER THAT HE TOLD THAT THE LCD CONNECTER IS DAMAGED AND EHERE IS NO WARRANTY . BUT BEFORE THAT THE SCREEN WAS NOT CREATING ANY SUCH BIG PROBLEM HE CHARGED ME RS 500/- .JUST PLZ TELL ME WHICH TYPE OF WARRANTY IT IS AND THE WORKERS DAMAGED THE PHONE HMSELF .PLZ TELL ME ABOT THAT THANK YOU

SAMSUNG AC 1.5 TONNE — FINS DAMAGED BY SERVICE CENTRE DURING TRANSPORT

my AC was having poor cooling so it was taken to and repaired by authorised service centre located at Benajhabar kanpur, vide Call/Wc No. [protected]. AC was transported on an ordinary rickshaw on account of which the front fins have been damaged.

This I could only see when after making the payment the AC was delivered to me back at my residence.

I am very annoyed and disappointed by Samsung poor state of affairs and poor customer care.

Kindly look into the matter and help me.

My name is muthupandian, i have purchased samsung brand one no. front loadind washing machine, 2.0 Ton Split AC, 42" LCD flat TV, And 185 ltrs refridgerator last year. Kindly send your service engineer to my house for service.


My address.

P.Muthupandian,

Flat No.106., Block no.I, R.V.Brindavanam, Bolaram "X" road,
Miyapur Hyderabad..

Ph no.[protected]

cell no. [protected]

I am also a victim of Samsung product. I have problem with the split AC which is of poor quality and there is no after sale service by Samsung. I advice my friends, who has hard earned money, not to buy ant samsung product.

I have two spilt AC`s Model :- AS18FK & AS18FJ both are in my office for last month both are not working having the problem with there compressors .Before 20 days one AC got change there compressor but still that AC is not working properly and the second AC are still on same conditions not working . Regarding the same i have complaints hell of time but no response yet come from your side .you can check my complaints details. And here the local service center is the worthless center that i have ever contact . Since 20 days they said the compressor are not in stock. what is this ? Tell me what i`ll do OR where i can go to get the best and soon solution of my problem ?

On 04/06/2009, I purchased samsung split ac 1.5 ton (crystal wine ), model no. AS18EFB for Rs. 28, 490 Invoice No.920 from samsung plaza ( Prop. United Electronics ), Rattan Tower, Namdev chowk, Circuit House Road, Jalandhar 144001, Punjab, India .
A.C. stopped working after couple of days .I made a complaint against it but no action being taken yet . I am very disappointed with services of samsung . what should i do ?

RAGHAV GUPTA

JALANDHAR

Samsung Split A/C — Month old a/c not working

I bought a Samsung split a/c at Vivek's Adyar (Chennai) on April 19th. It was installed and shown to be working. I went out of station on the 22nd and returned on the 8th. On my return, I found the a/c was not working. On 9th I registered a complaint with Viveks at Adyar. Till today, my complaint has not been attended to. Not only that, everyday I have been calling them up and find I am put onto a different irresponsible person, who promises to call back or send someone immediately, but does not do either. Uday, Kumar, Venkatesh, Velmurugan are some of the people I spoke to. Today I spoke to someone else who said the manager was out of station and the asst-manager was at the HO, but he did not have the no of the HO! I tried calling Vivek's at Mylapore hoping to get a better response. But it seems Vivek's is filled with inefficient, irresponsible people. The man I spoke to told me everyone at Viveks' was busy in a meeting and disconnected the phone.
Should I go to the consumer forum?

my ac .8 ten complaint 18/07/09 not resp. my ac not my ac camp. no res.ani time comp.cast.korat emidet notis samsang ac divisan and sarives centar emipaly last deat 30/08/09 lose my hart.Rs 10, 0000.and onli emip. sarv.cent. hu kament.langavaj veripooyur .

On 30/07/2009, I purchased samsung split ac 1.5 ton, model no. AS18ETA for Rs. 26, 000 from universal sales, near city kotwali, Raipur-492001, Chhattisgarh, India .
Within three month of period it was repaired two times and finally it stopped working and i have claimed for replacement but after two three weeks im still geting same response that within 2-3 days it will be replaced, but no action has being taken yet . I am very disappointed with service of samsung . And i also thing thats it is the company which provides WORST PRODUCT & MOST WORST SERVICE.

VASHISTH THARWANI
RAIPUR

Dear Sir. Problem with Samsung Laser Printer Not Working Problem has bin Replace the Tonner
Model No. ML-1640
S/N. 4R67BKBQA02228X

MY CONTACT NO IS [protected]
CONTACT PERSON Mr. Mubeen Chimavkar

Dear Sir,

I have bought one window AC in the month of Aug'09.The AC is not cooling at all.
For the past two days I am calling up your Customer care to send someone so that it can be rectified.But to my surprise and shock every time they give me assurance that some engineer will visit us and it will be rectified.I have given atleast 5-6 calls but its of no use.

Is this the service you provide to a client? Its a pathetic service I have ever received in FMCG product.In my best of knowledge I will never buy any Samsung Product nor I will advise anyone to buy Samsung product.

Request to to do something..I want full money back from the company.

My Complain no . is - [protected]

Regards,
Amit Ranjan

DEAR SIRS I HAVE BUY A 1.5 SPLIT A/C OF SAMSANG ON 15/03/2010 FROM EZONE SURAT BUT I GET A SECOND HAND A/C WHEN IT IS STARTED FIRST TIME FROM INNER A/C SOIL IS CAMEOUT AFTER THAT ICE IS CAME OUT FROM A/C NOW WATER IS FALLING YOUR ALL SUPERVISER OF SURAT VISIT BUT THEY NOT KNOW THE REGISON FROM 17/03/2010 I AM SUFFERING AND LOST MY TIME BUT TODAY I.E.24/07/2010 I AM NOT GET THE USE OF A/C NOW THE RAINY SESON IS COME SO I AM VERY SORRY TO SAY ALL BUYERS PL. NOT BUY SAMSANG PRODUCT.
SECONDLY I BUY A MOBIL OF SAMSANG FROM BIG BAZZAR ON 25/03/2010 IT WORKS TWO MONTHS AFTER THAT IT IS STOP(NOT WORKING) WHEN I WENT TO SAMSANG REPAIR SHOW ROOM THEY SAYS THERE IS LIQUID IN YOUR MOBILE SO CO. IS NOT WARRENTED IF YOU WANT TO REPAIR IT WE CHARGE RS. 1100/- BUT I SAY THEM I BUY THE MOBILE ONLY RS.1260/- I AM VERY SORRY THAT WHY I BUY THIS CO. MY MOBILE NO IS [protected] AND EMAIL IS [protected]@yahoo.com

Samsung India — Split A/c

Subject : POOR PRODUCT , Very SLOW RESPONSE & ACTION

Dear Sir / Madam,

This is in regards to Case No : 1597870 dt.12/06/10 for consistent problem in Split A.c. Despite of rectifing 3 times , the problem remains there & ultimately they asked to take refund. Even after 45 days , the Area Service Manager (Mr.Naimesh Joshi - [protected]) & Mr.Hiren Patel ([protected]) had been talking for the fake promises. Previously, also for Automatic Washing M/c, same things had happened. I had decided not buy any SANSUNG Products in the future & spread word of Mouth to the friends & relatives too !!!

Manish Gupta
[protected]@rediffmail.com
[protected]

Agree fully. Service of Samsung towards repairs very poor. I have given a compalint for my Split a/c more than 10 days ago. Still no one has attended. If we call them up they say we will tell you when we are coming. The purpose of buying the commodity is lost if we cannot use it.

Samsung Airconditioners — Circuit Repairing charges

To,
The Complain officer
Samsung India Ltd.
Sir,

I am unsing 6 to 7 air-conditioners of Samsung at my home & office.

On 03/09/2010 your authorised sales & service dealer M/s.Saffron Air A-5/6/7,Doctor House,Near Parimal Railway Crossing,Ellisbridge,Ahmedabad-380006.
has done some repairing work & charge Rs. 4,900/= vide In. No. 131 dt. 03/09/2010
in which Circuit Repairing charges were charged as Rs. 2,500/=.
Here after we have not use this A.C.

The said A.C.was not functioning,so after our complain they had come & charged again Circuit Repairing charges.In my holelife I have never heared about
this kind of charges.

In my absence thier person came to my house & recovered money from my wife,the same work which was done before & already they have charged.This
charges were Rs. 1,600/= vide In.no. 18 dt. 29/04/2011.

So,kindly look into the matter seriously & reply.

Thanking you,

NITIN SHAANTILAL BHAGAT.

Samsung — mobile missing

my mobile is missing from 22/04/2015. IMEI no: [protected] Model GT-18262 Color: metallic blue

lost samsung mobile

i lost my mobile on 31-jan-2015, it is samsung galaxy sduos s7562 bk, please block my mobile with the serial number [protected] .

LED Colour Problem

Hi, I have purchased a new LED TV but after few months it's background colour is dull/ black. So I request you to please arrange a visit.

handset not working

my galaxy grand has stopped working after 10 days.

lost samsung gt-c3222

I Lost My Samsung Gt-c 3222 Mobile Phone, and I dont Know IMEI no. That Was Duel Sim Phone One is [protected] and Second Is [protected], I Replace first mobile no [protected]. So help Me To Find out My Mobile Phone, My [protected] is on now.

tv does not view picture and sound

tv switches on the indicator ligth will be denotes but we not got any sounds and pictures in he display screen

samsung smart tv

i have purched samsmsung smart tv last year now this tv is going on restarat automically every 5 minutes i request to u plese solve this problem as soon as possible delar is not responding

samsung note 3 giving froblem since first day

I bought samsung note 3 from croma in 28000 since first day its giving me problem two time. They are taking a month for repair and passing a time of my warranty. Please help me.

Dust enter in Rear Camera

When I shoot any picture, There is a lot of black spotted display in picture.
I have complained in near by service center but no response given by that service centre.


So plz solve out this problem early as psible

I am waiting your positive response.

I Remain

With Regads

very poor n bad service . not able to give proper time of delivering good . not satisfied at all even in quality of service provided

Ref: CSD OR No. 40385 Dated 2nd July 2008 for Rs.18, 786/-

Ponnmoney Delivery Chelan No.867 Dated 08/07/2008 (but the unit was supplied on 16/07/2008)

A/C.Model No.AS18FJXTL (1.5 Ton Spilt A/c)

Model Sl. No.A166PZPQ404245S



With further reference to the various discussions had with customer care executives regarding the defective + short supplied unit supplied by your dull dealer M/s.Ponnmoney marketing Private Limited, Chennai – 600 029.



The unit supplied to us was with poor packing, out door unit was with big dents, without remote, cables & fitting was missing in this unit. This message was informed to customer care & ponnmoney on 16th July 2008 itself they assured that unit will be replaced shortly vide the compliant No.[protected] and some body from concerned department will call you shortly.



In view to above no one from neither Samsung nor ponnmoney turned up. I get a feeling of that I have selected a bad product through useless dealer.



I would like to inform you that your dealers M/s.Ponnmoney marketing Private Limited, Chennai – 600 029 not responding to the customer complaints. I little bit annoyed how Samsung making a big blunder in selecting a distributors. No one is picking the phone in ponnmoney or they ask me to call after an hour for the status. This is the reply I get from Samsung. They gave their MD Mr.Ramesh Phone No.[protected]/[protected] Land Line No.[protected]/ 23742885 but he not ready to pick my call after sending SMS. If a MD is like this you can think how their workers will be. I also want to share few words about his employee Mr.Balasubramanium. He doesn’t give respect to any customers. This true you can just search about Ponnmoney Marking Company in google site you can get many details what I mean to say.



Please be noted that from the above the message very clear that if the unit not replaced with in a day then I want my money refund back i.e.;



Unit cost 18786.00



Transport 350.00



Phone calls 200.00



Wasting My valuable Time 3000.00

Through I can earn around



[protected]----

Total will be 22, 336.00

[protected]-----



From the above my message is very clear. Please look into this very seriously and do the needful immediately.



Delay in doing the above lead to legal actions also.



I request the concerned department people to view this seriously and provide a solution with their contact numbers.



Awaiting for the positive response.



Matter Most Urgent.



Regards,





D.Kumaresan

+91 [protected]

[protected]

Nameste Concerning Officer, i am my self Sudhir Paliwal from M/S Karvan International. i am having one shop with above name in UDaipur Rajasthan. Few month back in month of June one fellow Name Ramesh kumar came from N.M. Marketing Address BRIJ NIWAS, 402 I-1 Road, Bhupalpura, Near Maharastra Bhawan Udaipur to my shop & asking me to keep Samsung mobile for sell in my shop thus i told him i have developed market for Nokia & Usha Lexus @ my store & i told him @ my store i sell what i want to sell to my customers without there demand because i know how to change someones mind through marketing & sailing tacnique but he was bagging me to keep Samsung mobile as well @ my store & that time samsung Guru was in hot selling in market so i thought why not i sell Samsung Mobile to my valued Customers with its amazing feture. so i gave him First order on 15/06/08 & i received Samsung Mobile in packed condition on 16/06/2008 & after that i keep sending orders to N.M. marketing in reguler interval. here is the details of the invoice i paid to N.M. since first order.Invoice No. 203 AMT 1475.00Invoice No. 237 AMT 2316.00Invoice No. 249 AMT 5221.00Invoice No. 256 AMT 2121.00Invoice No. 503 AMT 3722.00Invoice No. 554 AMT 2916.00Invoice No. 593 AMT 3038.00Invoice No. 613 AMT 3266.00Invoice No. 203 AMT 1475.00 @ my store. few month back i received Samsung Guru 100 without battery so i made compalin to N.M. marketing salesman Mr. Ramesh [protected] & his Boss Jaideep [protected] for this & since then they are tailing me lies lies & lies that battery will come in one week where almost 8-9 weeks passed.now i would like to know how much time samsung india mobile need for sending battery which is missing in packed handset.Here no body is giving me proper answer & already one time price drop came on this perticuler handset so my profit is already less because of this samsung distributor.i am waiting for your answer otherwise i will file forgery (420) case agenst Samsung India for delevering Handset without battery & on N.M. marketing for not solving problem in one week.i have recorded evedance for this missing battery with Mr. Ramesh & Mr. Jaideep as well as hand written paper where Mr. Ramesh wrote that Battery will be delever in one week.thanks & regards, sudhir paliwal[protected]

N.M.Marketing — Suffering from Distributor service

Nameste Concerning Officer, i am my self Sudhir Paliwal from M/S Karvan International. i am having one shop with above name in UDaipur Rajasthan. Few month back in month of June one fellow Name Ramesh kumar came from N.M. Marketing Address BRIJ NIWAS, 402 I-1 Road, Bhupalpura, Near Maharastra Bhawan Udaipur to my shop & asking me to keep Samsung mobile for sell in my shop thus i told him i have developed market for Nokia & Usha Lexus @ my store & i told him @ my store i sell what i want to sell to my customers without there demand because i know how to change someones mind through marketing & sailing tacnique but he was bagging me to keep Samsung mobile as well @ my store & that time samsung Guru was in hot selling in market so i thought why not i sell Samsung Mobile to my valued Customers with its amazing feture. so i gave him First order on 15/06/08 & i received Samsung Mobile in packed condition on 16/06/2008 & after that i keep sending orders to N.M. marketing in reguler interval. here is the details of the invoice i paid to N.M. since first order.Invoice No. 203 AMT 1475.00Invoice No. 237 AMT 2316.00Invoice No. 249 AMT 5221.00Invoice No. 256 AMT 2121.00Invoice No. 503 AMT 3722.00Invoice No. 554 AMT 2916.00Invoice No. 593 AMT 3038.00Invoice No. 613 AMT 3266.00Invoice No. 203 AMT 1475.00 @ my store. few month back i received Samsung Guru 100 without battery so i made compalin to N.M. marketing salesman Mr. Ramesh [protected] & his Boss Jaideep [protected] for this & since then they are tailing me lies lies & lies that battery will come in one week where almost 8-9 weeks passed.now i would like to know how much time samsung india mobile need for sending battery which is missing in packed handset.Here no body is giving me proper answer & already one time price drop came on this perticuler handset so my profit is already less because of this samsung distributor.i am waiting for your answer otherwise i will file forgery (420) case agenst Samsung India for delevering Handset without battery & on N.M. marketing for not solving problem in one week.i have recorded evedance for this missing battery with Mr. Ramesh & Mr. Jaideep as well as hand written paper where Mr. Ramesh wrote that Battery will be delever in one week.thanks & regards, sudhir paliwal[protected]

I totally agree with the complaints that have been made about Samsung.
My boyfriend and I purchased a 52 inch 1080 DLP TV from Best Buy and even
bought extended warranty.
We start to notice that we are getting a dip in out TV that is getting really noticable. We call Best Buy and they advise us in the first year we need to deal directly with Samsung. We call Samsung and they tell us a technician is going to be out as soon as possible. It takes a week for a Technician to come to the house, and he can't seem to fix the issue. He let's us know that he will come back a second time and try something new. ( of course these are during working hours, so we are taking time off from work) and the second time he comes, he replaces a few parts and it seems like it almost made it worse, almost unwatchable. He leaves, and calls us to tell us that he needs to take PICTURES for samsung to see and come back and measure the DIP because it has to be a big dip for samsung to replace it. Unbelievable! We have a dip in the TV that a Customer is complaining about, fix the damn issue, or replace it.
He comes back again! and then 3 weeks later, after us constantly emailing him with no responce. He writes us to tell us our replacement TV is in. No appologize on the delay, not getting back to us, nothing.

There is no where on the site to post complaints, that is another complaint I have.. The company should have somewhere that people can stress their concerns in order to make a better company. I am honestly thinking of selling my TV just to have Samsung out of my life incase something happens to the replacement and I have to watch a dipped TV for another month.

i have booked complaint on 27.07.2008 and my complaint number is [protected] but still today after a labpse of 4 month my ac has not been attended kindly do the needful at the earliest

i bought one samsung mobile it affected with display problem. So i planned to go samsung service center named Technocare Pnody bazar chenni. Their customer relationship is wrost. In that ofiice one TV is their, Employees watching TV and customers are waiting for long time

i bought one samsung mobile it affected with display problem. So i planned to go samsung service center named Technocare Pody bazzar chennai. Their customer relationship is wrost. In that ofiice one TV is their, Employees watching TV and customers are waiting for long time

Bankura ( khatra distubator )

my name is praveen kumar maurya my mobile no-[protected] home telphone no-[protected]







i purchase samsung colour tv

Very-Very bad service

my tv not a good and i coplaint a samsung service centre my refrense no-[protected]

four days coplaint and many time call a service centre but not a good response i am very

hopeless and i think your company not good service



last i says very- very bad company

bad company

bad company

bad company

bad company





this is true.

welcome to the club.

samsungb-237 — can not replace

i take mobile of samsung model number b-237
the samsung customer tell that go to the dealler and take new handset
when i go to dealler he said to me that give me charges of rs 150-
only for change the handset.
please tell me the answer what can i do.

Samsung — Non performance of A/C

I have purchased one Samsung make split a/c 1.5 T from Vijay sales , Abhishek, S.V.Road, Andheri (W), Mumbai on 25/04/2010 vide Sales Invoice no;- 03-AN04-10SIAOUF 60, INVOICE DATE 26/04/2010,ORDER NO - 03-AN04-10S0900. (Sales Invoice copy attached herewith)

The above machine was delivered to me on 27/04/2010.

The above machine as per Samsung executive who visited our residence on 28/04/2010 was to be installed on 29/04/2010. I waited for their person to come and install till 15.30 Hrs. Since they did not turn up I called Viay sales who asked me to wait (leaving my work) and said that their mechanic will come at about 18:00 Hrs

The mechanics / engineers Name :- Rahul & Sahid contracters of Samsung came to my residence after many phone calls to install the same on 29/04/2010 at approx 18.00 Hrs. They tried to install the same till 23.00 Hrs but to no avail, due to some leakage problem. They promised to come back the next day and solve the problem at 10.00 (i.e :- on 30/04/2010).but did not turn up. Again after many phone calls to Vijay sales and after many heated arguments with their executive Mr Nitin who was very rude who again asked me to wait at home for their mechanics to come at their own will. When I refused It was decided that the mechanics will visit my residence at approx 10.30 Hrs on 03/05/2010 complete the job and start the machine latest by 12.00 Hrs on 03/05/2010 fully functional.

However on 03/0/2010 their mechanic inspite of their efforts were unable to start the machine as there was no cooling as it was found that the machine`s Outdoor unit was faulty due to some major problem. After many arguments again it was decided the outdoor unit will be replaced by a new on which was done on 10/05/2010 but as there was some leakage in the indoor unit the machine could not be put on. Again their Engineer visited our residence on 11/05/2010 and stopped the leakage and the machine was put on. But to my horror and bad luck again there is some problem and there is no cooling from the machine as on 12/05/2010.
The personal in Vijay Sales Ms Deepika is not ready to take my complaint and the Samsung Service centre person are not ready to give me writing about the problem.
What shall I do ?

Dear Sir,
With the ref to the above, I have purchased a Samsung split AC date : 03/05/2010 from Kohinoor Televideo pvt ltd
After making so many call at your service center regarding service of my AC on 7/03/2011 a service person arrived to my house He opened the indoor unit while there was no reason to open it instead of repeating request by my family member for not opened the AC indoor unit.But he could not listen and opened the indoor unit of AC and after wards he could not able to fixed it and he opened it 4 to 5 times repeatedly to refixed it properly and while doing this he broke one of the part of my AC unit and also he has not fixed the fan properly nad also swing is also not working .This was my first service
Now the indoor unit of AC seem to be “0” value.it seems that the AC is as old as five year back.
I had requested to replace the Indoor unit of my AC with new sealed packed AC at the earliest.
but they are not bodered even the manager of the branch is saying that warranty period is for that purpose so we wil do the repair work for that ac.why i should do the repair work the fault is from the there side
Very bad experience from samsung

I m agree with ur complaint. I am also facing the same problem

Hi, I am Ravi, i am faceing the same problem with my Samsung Monitor and service provider. but My monitor under warrenty period. There is no proper answer from service man / authorised Dealers.

By,
Raviraja pandian,
Mumbai,
[protected]

Dear sir,

We are facing problem with samsung moniter. we allready reported to customer care no [protected] & we find a complaint no that [protected] dated 12.09.2009 at 10:45 am & we are allreay per day calling on customer care & foun answer that we r sending our sevice engg today . But till date not come any service engg or not found any call .

Our product with in warranty mf date-01.01.2008 and SR no. pe17hhgql05237z.

What i do? how will be late ?

TOO BAD SAMSUNG MONITOR & SERVICE CENTER.

I have purchased samsung monitor. i found a lot of problems, so i complained to samsung service center in chennat at anna nagar branch. After a long time (nearly 5 month) they gave a new monitor. In the meanwhile i visited the anna nagar branch for nearly 30 times, but no one response well. But now again i have found the same display problems. i make call to samsung monitor service center for nearly 10 times, ring is going on but no one pick up the call. Here after i will not call again. I am totally dissatisfied. I had never found this kind of bad services from any other product.

I need the immediate solution for this.

my monitor model Number is :794mg
My email ID: [protected]@gmail.com

By
R.Ranjith
chennai.

Respected Sir/Madam

I had purchased samsung lcd moniter of MODEL NAME- 153V. MODEL CODE-GY15VSSS/XTP in 2005. Recently the image displaying in the monitor is completely red. I had consulted your service centre in DURGAPUR (W.B).They told me that there is a short circuit in the motherboard. Where Will I get a new motherboard.Please advise.

My mobile no.- [protected]
My email id- [protected]@gmail.com

Hello,

I am very disappointed by Samsung service centre at INDORE. I had given my samsung monitor for repair. First of all they have kept it for 20 days and they dont even update us with the status.They misbehaved.

And worst thing is something that has put a question mark on the credibility of SAMSUNG... They are not able to repair it and THEY HAVE TAKEN OUT SOME PARTS OF IT.. and i came to know about it wen i take it to other vendor. He told me that he can repair it if i will get those parts back..but samsung guys refuse to help us out..

WORST SERVICE OF SAMSUNG...VERY DISAPPOINTING..

Samsung — bad service team

dear all

this is reg mu samsung lcd tv 40 inch full hd.i have registered a compliant on 18/1/2011 service req no [protected] and their service engg have visited my house 2 times and spend 1 hr each also the compliant was forwarded to their technical team as the service engg were not able to close the compliant . till date no one from their technical team has come nor called reg the same and i am left stuck

Samsung — SERVICE VERY BAD NO ONE PROPER ANSWERING

Bought SAMSUNG refrigerator on 4th Apr'12 from CHELLAMANI & CO, kodambakkam, Chennai,Tamilnadu. used only 5 days then not cooling just inside light only on this is the problem then i register complaint 9th Apr' 12 complaint number :[protected] they said before 8pm Samsung Representative will attempt , But no one came 9th not came 10 th not came finally 11th evening 6.30 pm representative came and check representative said COIL is not working so need to change coil i said ok. 12th (today) now 5.30 pm but Samsung representative still not came i nearly call more then 10 times but not picking the phone please help me ..... actually i bought refrigerator juice shop purpose i loss lot of fruits last 4 days but this Samsung people no one is helping .
They are ready to sell the products but not coming forward for Service............pathetic. I am really now pitying myself how I have fallen for this product instead of warnings from my well wishers. Gave continuous complaint calls on a no provided by the showroom people but they are postponing it day after day. PLEASE HELP ME .... PLEASE HELP ME .............

PLEASE LOOK FOR GOOD SERVICE BEFORE BUYING ANY PRODUCT...............Do not buy SAMSUNG products and CHELLAMANI & CO because the service is poor as evident in my case.

Even I have same expereince in Goa.I am fedup with Samsung now mor ethen 1 month passed call is not attended.Just ging excuses and excuses.

Very bad services i brought sumsumg BioSleep Ac 1.5 tone .
hopeless care center .5 day before i have compalinted to cumtomers care about my AC not working on help line [protected] got the registered complaint number [protected] but no action till now

Navneet Gupta
[protected]
[protected]@gmail.com

sch-s109, sch-s229 set deid bicoz dm mode rimove bettry plez give me solution

my samsung s229 is mot working any button and show the phone is phone os locket please contact service

Thank u sir,

samsungs sch s229 cdma set has been dead during unlocking now it is not starting pls solution its quickly

I lodged a complaint yesterday afternoon regarding non-cooling effect of our Split A.C. but your representative has not rechaed so far. I tried his number 8/10 times and even i spoke to your franchisee at Alwar(Mr. Pathik) regarding this but no action seems to have been taken so far, the same thing, he will reach within 15 minutes.

Although, i had lodged the complaint on 19th April, 2008 regarding the same problem but that time, your representative came and repaired it but within 10 days time, the same has occurred again and i directly contacted your representative (Mr. Subhash Saini) to get it repaired on 30th April, 2008. From 30th April to 6th May, i don't think samsung has got that much of work pressure that he could not attend a call in 6 days time.

My complaint (BP) no. is [protected].

I had bought samsung AC. was working well for one year. Then there was a free service camp and we thought its good to opt for that. The service provider from Gurgaon had send one supposed to be engineer (Mr. Sunil)who deliberately did some thing to our fan and sound started coming after the free servicing. When we contacted him he came and told that the fan needs to be replaced and he would do it un-officially at lower price. Such fools are screwing the company's image and should be bought to book. The company to is sleeping and the call center idots are sending the same mR. SUNIL WHO IS A CROOK.
God help this company and my suggestion is pl. do not go for such free servicings this is my third experience.
Microwave oven, washing machine same experience.

Samsung Air Conditioners — Job unattended

I had purchased samsung a/c in September 2007. Last month they had come for the routine service which was half done. The top cover was not fixed properly and air was leaking from that end. I immediately called up Viveks Service Centre in Chennai, Tamil Nadu from whom I purchased the a/c. They said they are sending their person but till now nobody was bothered to look at the complaint. They had given me a new job number, 133494, for routine service 2 weeks back but again nobody had turned up. So are these people good in only giving job numbers and do they know how to work? I don't understand why a prestigious organisation like Samsung are blind towards such service providers in the country. Are they interested in only selling their product promising services by mouth and never look into it in future?

I had purchased samsung a/c in September 2007. Last month they had come for the routine service which was half done. The top cover was not fixed properly and air was leaking from that end. I immediately called up Viveks Service Centre in Chennai, Tamil Nadu from whom I purchased the a/c. They said they are sending their person but till now nobody was bothered to look at the complaint. They had given me a new job number, 133494, for routine service 2 weeks back but again nobody had turned up. So are these people good in only giving job numbers and do they know how to work? I don't understand why a prestigious organisation like Samsung are blind towards such service providers in the country. Are they interested in only selling their product promising services by mouth and never look into it in future?

I have bought Samsung Biofresh 1 ton Aircontioner and installed on 05th April 08. Airconditioner worked fine for 15 days and cooling effect came down drastically. I have lodged a complaint with Service Center and I came to know that Gas leakage as per the Service Engineer. Service personnel told that the A/c to be taken to Service Center and they took 4 days to take the A/c from my residence ie on May 19th 08. Since then there is no response from the Service Center till date. As such, if i call the toll free number they use to say that Service Engineer will call you within 2 hours. This was happening for the past 10 days. I have never expected this kind of response from Samsung. Better stop selling Airconditioners if Samsung is not capable of giving at least better service. My Complaint No.[protected]

I lodged a complaint yesterday afternoon regarding non-cooling effect of our Split A.C. but your representative has not rechaed so far. I tried his number 8/10 times regarding this but no action seems to have been taken so far, the same thing, he will reach within 15 minutes.

Although, i had lodged the complaint on 23rd june, 2008 regarding the same problem but that time, your representative came and repaired it but within 10 days time, the same has occurred again and i directly contacted your representative to get it repaired . From 2nd july to 14th May, i don't think samsung has got that much of work pressure that he could not attend a call in 12days time.

My complaint no. is [protected] dt 23-8-7

Could you please let me know whether posting complaints on this forum does get resolve anyways??

I could see the same type of complaint which I am facing but yet to know whether this forum is effective enough to take action against the company or service provider.

The response which I got from samsung call centre and the service engineer is the worst I have ever seen. I understand Samsung is least worried about after sales service of their product. I lodged a complaint on 7th Mar 09 and today is 4 Apr 09 which is almost a month but still suffering with the same problem.
As a user, we can spread the word that samsung is busy in advertising and sponsoring cricket matches.. it better to buy some other company products who is good at productiin and service rather than these big companies who are least bothered for this kind of complaints.

samsung-air conditioner — Air Conditioner

I have been complaining from 17th April 2009 to the service,
there is not yet any response from the service center.

help me out,
i have been suffering from air conditioner problem.

I had purchased a Samsung AC from Sun Electronix on the 22nd and was promised installation the next day. Have called up and followed up 10 times with the dealer but am yet to receive a single call back.

I guess after receiving the money neither the company nor the dealer is interested in the customer. I dont want the bloody a/c, only want my money back. I would like to purchase some other brand. How do i get my money back.

Pramod
[protected]

To
The Centre Head,
Samsung Service Centre.


Dear Sir…..

Sub :- Inconvenience and cheating by your Technical Executive – Complaint Reg.


@@@@

It is to inform that I Vasikarla Sreekanth, Branch Head of STORM Consultancy, situated at Mayuri Complex, Beside Andhra Bank, Nakkalgutta, Hanamkonda, Warangal Dt., gave a call to your Technical Executive Mr.Venkat (Mob No.[protected]) regarding my Spilt 1.5 Tonne A.C. repair, he came along with his assistant Mr.Raju and told to me that there is problem in capacitor and asked Rs.1000/- for that I gave. I happened near about 15 days back, after 15 days back he came with one Capacitor and then he told that there is a problem in Compressor, actually he doesn’t know the exact problem and he is simply playing with me. From that day neither he is answering my phone calls nor rectifying the problem of my A.C.

I request you to treat this as my personnel complaint against your Samsung Service Centre, Hanamkonda and the Technical Executive Mr.Venkat. If my A.C. is not going to rectified within 7 days (i.e., on 4th of May, 2009) from the lodge of this complaint, I am going to give a petition in the nearby Police Station on 420 case, cheating me by taking money without any receipt.
Thanks and Regards,

Vasikarla Sreekanth,
[protected]

SAMSUNG SPLIT AC IS THE WORST PRODUCT IN THE WORLD.

CUSTERMER SERVICE DOUBLE WORSE THAN PRODUCT.


please avoid buying the Samsung AC.

with regards,

saravanan

Sir,
I m agree with u regarding poor service quality of Samsung Team & product... Only 2 weeks back i purchased an AC and one Refrigerator from one the dealer in Delhi. When it reached home i saw dent in the upper door of the refrigerator. same day two guys came for installing the AC, but installed without any support of wooden beads or like that... when turned on the AC it was not working... they told AC is faulty and to be replaced. After lodging the complaint one service engineer came after 3 days and told AC is ok, but have problem with installation. He didnt give any report for that... Again i contacted the dealer to rectify the installation. he came after few more days .. finally he said installation is ok, problem is with AC and should be replaced. When i contacted the dealer for that he gave the contact number of area service incharge ... when i spoke to him he said they can only repair the AC in their service centre... when i objected saying it is brand new AC and went to the dealer again and again for few days, and used tough words, he sent only the inner unit of AC only, without any packing or like that and took back the earlier unit with them... though that unit started working i dont even know whether it was a brad new AC or a new one... dont know who ll give that certificate, to whom to contact... SAMSUNG website dont even reflect the address of service centres.. dont reflect any email id of senior management to address these type of issues... I feel they dont bother even 1 % of the customer satisfaction... they dont know where they r, and where they r going... whoever suffered these type of problems, nobody knows where and whom to complain ...Samsung dont deserve to be a international brand... local brands r better than Samsung, bcoz before purchasing u might think u might get cheated... SAMSUNG is cheating every consumer...everyday... whoever is planning to purchase SAMSUNG product, BEWARE !!!

sir, in this regard, i[censored] come across any e mail id of any person of SAMSUNG higher management, plz let me know...


BIMAL MONDAL

NEW DELHI
[protected]

Sir

Your customer services are very poor.I purchased an A.C.15 days back, Cooling is not good this A.C. I registered a complaint three day back, but your employee daily calls to visit but theyare not comming three days.If i knew that your product & services are so worse, so i never purchase samsung product.Now i suggest that no body purchase samsung product, because your service is very poor.

SAKET SAXENA (LUDHIANA)
[protected]

Samsung split AC is a product nobody should purchase. It stops cooling when temp crosses 42 degrees? It is meant only for hill stations and not for places like Delhi. I am repenting and cursing myself after purchasing this.

my ac is not cooling properly please check & solve my ac problem.


thanks

I bought SAMSUNG air con sometime January this year in Samsung outlet at City Centre. The after sales service sucks. Have been having problems with it ever since the day of installation. Samsung in India is just not trustworthy.

When will Samsung India ever improve? With reference to my earlier feedback, I bought the Samsung AC model AS10FCAN from a Samsung outlet at City Centre, Salt Lake in Kolkata.

It was all wrong right from day one. As usual empty promises made during the promotions and sales.

I made a complaint today coz my AC just wouldn't turn on. Not being an engineer or a technician for such appliances (of course a profession of better remuneration), I fell back on thre service centre (good ole[protected] had to affix 033 coz i'm in the worst metro city of India - the city of 'joy', so they say, KOLKATA!!!) But whats new, they promised to turn up today before 8 pm - compliant made in the afternoon. Cancelled all my plans and stayed home. Made a second call at 6 and reminded them. The Samsung operator told me to be patient and they will come before 8. Made a third call at 7.35 pm and wanted to speak to the manager and guess what they said, he will call me just before 8 pm. What a load of crap!! The manager did not call, the technician did not turn up,

What can I say? They are living up to the natural standards of the development of India. If India is still at this stage (third world country), so should all other subsidiaries!!!

Jaage Raho (from Tata Tea), Chalte Raho (from Green Plywood), all perfect commercials for this country! And to the slums of India, just sing 'Jai Ho'!!!

Never ever ever in your right frame of mind, purchase any Samsung product if you're in Kolkata. On second thoughts, after reading all comments from other purchasers from all over India, dont buy Samsung at all if you're living in India.

Its the second day now and still no sight of the repairman. A technician named Gautam spoke to me at 10 am and told me that my problem will be solved by 12 pm. 12 came, no Gautam, 1pm, no Gautam, 2 pm, I called the service centre yet again (8 times now - [protected]) and they told me that a manager will call me (the same old classic line) but he didnt. About 10 minutes later, our Gautam calls back and tells me that he is held up and will come only by 5 pm. I lost my cool and yelled at him . He then told me that he was in Sector 5, Salt Lake and that he will come in about half an hour. Lets see if he really does.

And still, during this whole ordeal, no manager has spoken to me besides their senior supervisor by the name of Jyoti Chopra who could do very little but remind the service technician to come by my place.

She was the only practical one who ran a mile extra by calling the service technician, Gautam.

I have bought one Samsung Split A/C 1.5 ton model:AS-18UA from J D Electronics
Hyderabad.A few days after installation my neighbours have complained to me that
they cant sleep due the noise of my A/C.I have immediately complained to
service centre who promptly attended four to five times but could not rectify the A/C.

Thereafter, I have sent mail to support.[protected]@samgsung.com on 03/11/09 who immediately wanted to know my address which I have provided on 04/11/09.
This time Samsung remained silent.I have sent another reminder on 23/11/09;
result being the same.No body has ever contacted me.I think I am being
cheated by Samsung.My BP No:[protected]

T K Majumdar
Flat No:4, Misha Apt.
2-4-39, Sikh Village,
Secunderabad-500009
PH:[protected]/[protected].[protected].

i totally agree that Samsung AC's are the worst ac's with no service. It is a waste of your money to buy Samsung AC, coz there is no guarantee and warrranty, as to how many days it will function properly.

i too had bought a samsung AC some time back around 3 years, from the very next day it started giving problem, on calling the service centre, they very conveniently replaced it with an old ac... again battling for about a month, they sent a new AC... but till date, i have been spending more than 5000/- per year to keep this Ac functioning.. i guss it suites best in the TRASH bin...

Please DO NO BUY SAMSUNG AC's for you cant trust this brand at all

Samsung/ Air Condition — product installation

I bought Air Condition on 12/4/10 from Rathna firm house. our Registration number is : [protected]. Still now our product has not been installed. Yesterday we called you for 3 times and reminded you, and you responded that our product is power on( we think it is ur code word), and you said that you will attend us today. but still now there is no response from you. Today i took leave fro the office and awaiting for our product installation.

please take steps for the AC installation. do the needful at the earliest.

Thanking you,
R.Prem Anand

I bought Air Condition on 12/4/10 from Rathna firm house. our Registration number is : PB[protected]. Still now our product has not been installed. Yesterday we called you for 3 times and reminded you, and you responded that our product is power on( we think it is ur code word), and you said that you will attend us today. but still now there is no response from you. Today i took leave fro the office and awaiting for our product installation.

please take steps for the AC installation. do the needful at the earliest.

Thanking you,
R.Prem Anand

I bought the Samsung 2.0 ton ac AS24FJXTL on[protected]. The samsung service center guys came to installl it. Now when i started using the AC this summer its not cooling. When i call samsung they sent people to look at the problem they came and said THE SPLIT AC OUTER UNIT WAS NOT INSTALLED PROPERLY and as its 1 year ans 2 month its out of warranty and will have to pay for that.

I say its . If they didnt install it properly its totally there fault and they got to get it fixed. Its there CRAP SAMSUNG service center guys fault fixing the outer unit of ac wrongly. I have booked several complaints and most of the times the senior official dont pick up the phone. I dont understand do they do it intensionally.

I am feed up with them. I want to book a complaint against them for fraud and 420.

Irfan
[protected]

Samsung AC — AC Installation

I bought a Samsung AC and I asked for installation on 21st April. It has been 6 days and daily they have been assuring me that it will done today. The Complaint no. is [protected]

Samsung — Non Functioning of air conditioner right from the date of installation

Dear Sir,
We have bought window ac AWT12ZKA (1 ton) from one of your reputed dealer at Chennai on 3.3.2009 vide their bill no:7590. Since the date of installation it functions erratically or to the least being very silent all the time. You can very well verify your regional complaint registry about the frequency of my complaints. To start with your engineers advised to restructure connection to three phase and later to install booster and now they stopped visiting us for service. Very recently we have registered our complaint on 5th may 2010 (ref No:[protected]) which was not at all cared to any basic response. All their claim is the service engineers are flooded with complaints and hence the delay. Just imagine once the service station is becoming hectic to such activities one may wonder about the product quality. We are senior citizens and hence we have decided to donate your AC to your registered office so that your trainee engineers will atleast learn how an AC should not function. It is quite unfortunate that this AC is a gift by my son to his elderly parents.
PREMKUMAR, 44 PADMAVATHY NAGAR, IYAPPANTHAANGAL, CHENNAI9 600 056
PHONE [protected]
LAND LINE[protected]

I bougth the samsung 2.0 ton split ac, AS24USB on, 9 april 2010 . Firstly within a month it stopped working complete gas from the outer unit was leaked and when i complained to the service center, none of the technician turned up within 4 days of complain and when the technician came, he attended the complain empty handed without any tool for leakeg, as i have already said in the complain that there is lekage.then after 2 days engineer came and repaired it and he said that the AC was not properly installed.Now again on 28 july 2010 the same problem again occured, and again i have to complain for same problem. Now the same problem is occured again so, i want my AC to be replaced and i want the explanation form the samsung electronics that why this problem has occured again. If my product will not be replaced as soon as possible, i have to complain to the CONSUMER COURT against samsung that the product which i have recieved is defective and I want the replacement as soon as possible...


DILIP KUMAR SHARMA
LUCKNOW
[protected]

Sir

Your customer services are very poor.I purchased an A.C. 3 moths back, Cooling is not good this A.C.BEFORE THREE DAYS RUNNING ONLY BALLOR. I registered a complaint three day back, but your employee daily calls to visit but theyare not comming three days.If i knew that your product & services are so worse, so i never purchase samsung product.Now i suggest that no body purchase samsung product, because your service is very poor.
my BP NO: [protected].
HARKIRAT SANDHU
[protected]

I bought a Samsung AC at 01/01/2011and I asked for installation on 03/01/2011. but till date no one come and fit the a/c pls do

Please do not make the mistake of buying Samsung AC. I bought a AC last year and have already spent Rs 4000 on its repairs, so beware they are cheating customers

Samsung — air conditioner

sir i have purchased samung ac from its authorised dealear shree nath arcade .my ac is not working since the beggining of this summer i have complaint a lot to dealer ,to customer care no. once company man has come to repair it but he condnt and he told that he will come afterwards with some parts and his equipment and thatst the day and today in last three monts they condnt repair my ac. ....... i am very disaapointed with my decision to buy samsung ac and i have swell not to buy any samsung products in future.because i need company that give after sell sirvice if my ac is not repasir with in fifteen days i will publish big big advertisment in newspaper about samusung service and try to tell all the citizen of neemuch not to buy any samsung product/................ my self JAGDISH CHANDRA BALDI ......ADD....415 VIKASH NAGAR 14/2 NEEMUCH......CELL [protected].....RES..[protected]

I am also facing the problems due to samsung service centers wrong commitments.
I have a 1.5 ton window ac from samsung. It was not cooling, I complained at customer care. The person came and after diagnosing told that it is due to leakage of gas and it will cost 1526 Rs for rectifying. The next day he called up and told that coil is damaged and it will cost 5000 Rs. I felt cheated. I was in dilemma what to do... I called up him next morning at 10:00 am. I asked him to return the ac. He told that he can ask for 10-15% discount from company if I want to get the damaged repairs. I had already lost faith in them, this made me more suspicious. Then he told that it will charge 476 Rs (service + TPT), and he can deliver only next day as the van has already gone.This was again ridiculous.. these people are just fooling the customers. I hope they don't replace the original parts.

I want that our voice should reach to the correct ears and the matter should be solved. Some full proofing needs to be done in system.

Honey Gupta
[protected]

Samsung - Air conditioner — Regarding Free Service

I have bought Samsung Split Air Conditioner and they told me that they was giving free services during first year but still their engineer has not visited for same. I have logged complaint on their customer care number but still there is no follow up from their side.

your customer service is WORST EVER. I purchased an AC last year and within one year it stopped cooling. I registered a complaint 5 days ago after two days they took the AC to the service center and and did not bring it back. I have made several phone calls, even spoke to some supervisor named Vipul Kumar who promised to call back like every other executive but neither i have got my AC nor any call from samsung. PATHTIC SERVICE POOR, QUALITY PRODUCTS. I WILL NEVER BUY ANOTHER SAMSUNG PRODUCT.

Samsung — complaint for air conditioner

my compaint no is [protected] done from date 28jul and till date despite several reminders no body had visited our premises we are retired and old couple and had been calling again and again and no response and facinf problem in airconditioner
please take immediate action my cell no is [protected]

I had purchased Samung 1 ton AC in 2011 and was very efficient even when voltage was low during summer. I shifted my house in Feb 2013. Uninstallation and installation were both carried by Samung representative. However, when I switched on the AC in March, I found the cooling effect was low. I raised a complaint and the service engineer told that the Gas content is very low and hence, cooling effect is low. I argued that since installation was done by Samsung team, Gas needs to be filled free of cost. After an arguement, Service centre agreed to re-check and then, required action will be taken. This time, another technician who had actually installed the AC verified the compressor and confirmed that there is no leakage and Gas content is fine. Cooling effect is low due to low voltage during night time. After this, I continued using the AC until June as usual assuming that the low cooling effect is due to power fluctuation.

After that, I never used AC until mid of September. When I switched on AC in mid of September this year, the cooling effect was NIL even where there is sufficient power supply. I raised a complaint and the technician visited my place. He told me that there is no Gas at all and need to be re-filled. I agreed to pay Rs.2600 for re-filling. Another technician visited next day to re-fill the gas. However, this time, this technician told me that the coil in the Compressor needs to be replaced, which costs Rs.3750. I sparingly use the AC, which amounts to max of 4 hours during summer. All the technicians who came for free as well as paid general service have appreciated that AC maintenance is very good from our side. In spite of this they are asking us to pay for the Coil and the gas leakage.

**Below are the contents in Warranty card from Samsung:

It states that there is a guarantee cover of 5 years for compressor. But the guarantee does not cover front cover grill, gas consumables and air filter.**

As per layman understanding, the above condition directly implies that warranty is covered for all the parts except the above mentioned 3 parts. Also, the life of the coil in the compressor is very short inspite of the AC being used sparingly. **Is this the quality Samsung provides?**

I raised a complaint to Samsung customer care for the clarification on the coil to be replaced. I was conferenced by Mr. Mohan (Samsung Customer Service Executive) to Mr. Michael, who I assume is the Area Service Manager for Samsung by Customer Service executive. However, Mr.Michael, was so rude to me and he disconnected the call in between while I was still waiting for him to convince me on the guarantee and the quality of the product.

All I wanted to know is below:

1) As per the warranty issued by Samsung, only 3 parts namely front cover grill, gas consumables and air filter are not covered. This means that all other parts are covered including Coil since it is fitted inside the Compressor.
2) Is there anything in writing which states that Coil is not covered under 5 year warranty even though it is fitted within the compressor.

Why should I pay for the gas re-filling and also the coil when I have got the uninstallation and re-installation from the company? It is because of the technician's fault that there was a gas leakage.

If anyone has faced similiar situation, please respond.

Thanks.

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