Samsung India Complaints & Reviews

I purchased the Samsung mobile from the HOT SPOT mobile center in Janakpuri Comunittee center and since the time of purchase which was 28th November 2007 the phone has been sent 3 times to the service center at B-26, GR, FLOOR, MOTI NAGAR NEW DELHI Ph.[protected] but after few days of repair the same problem comes in and mobile doesn't works at all.

Though I have mailed to the customer care twice at support.[protected]@samsung.com but there is no response from them and when called into their Customer care dept. they promised to get in touch with me for the same reason but still there is no response.

Later when I called in to the service center at the above mentioned address to get the status on my mobile and it seemed to me that they have lost the handset as they have failed to locate the device when I myself visisted the service center and asked for my cell phone.

kindly help me or guide me how to proceed further in this senario.

Thanks

Sanjeev Syal

Email : sanjeev.[protected]@hcl.in - sanjeev.[protected]@aig.com





Details

1 Serial# : R6XP964487T

2 IMEI / RSN# : [protected]

3 Work Order# : WA[protected] Date : 14/05/2008

Dear Sir,
I went to sumsung sevice centre, (4/127a, bach farzana, Agra[protected]u.p.) for book complaint of CUT VOICE on 80% CALLS INCOMING OR OUTGOING. As per your executive we check & confirm you within 2 days. When After 3 days i called him & ask about my Mobile, they said Mobile sent to Delhi b'coz this can not be correct here & it will take 25 days approximately. which type of service you are providing here. i ask to provide me standby set, he denied me, tell me what should i do. If you doesn't take action i am thinking to go consumer forum.
Thanks
Pankaj Jain
[protected]

THE CUSTOMER CARE CENTRE IS PAYING NO RESPONSE TO THE COMPLAINT LODGED WITH THE CENTRE ONE MONTHBACK ABOUT THE AC NOT WORKING.TELEPHONICALLY THEY ASSURE ME DAILY THAT THEY WILL BE SENDING SOMEBODY SOON TO CHECK THE CONDENSER BUT NOBODY TURNS UP.THE AC IS ONLY TWO YEARS OLD.

sir,
i had sent a 180ltr reffrigerater to samsung servise center, "Electro Lab Muzzaferpur, Bihar, with cmplain of top broken. The service said that the product will be changed. But after serverl telephonic talk, the servise center do not do the same. So, after one & half year I lodge a compalain on nehelpli on 15.06.2008 with BP no.-[protected]. But there is no response by service center.After one month I made another call on helpline on 16.07.2008, the helpline no respond that, BP no.-[protected] has been
closed. I asked WHY ? Then on helpline no.register another complain with same BP NO.-[protected].
Both the complain will SMS on my mobil. But till date 21. 07.2008 there is no response by servise center.
So this shows the pooarest servise of Samsung .

I have purchased the Samsung 1.5 ton window A/C nearly 2 months back, past 3 months its not functioning well.Every week i call ur people ans take one day leave for that. Now the fan is not running and no cooling is there. Please tell ur sevrice peoples to come and check the outer unit because last for times the clean the outer unit and its worked .They are saying the anil made one nest in side the fan. we have to got to the office no time to wate for ur people. Please do it as soon as possible and give me a permanant solution from ur designing section people those who are sitting and enjoing in ac room. tel Them to learn from onida and carriear companies who they made there outer unit. No these kind of complaints for thereoute unit. Please do the solution.
Please help me in this regard.
sunil
[protected].

Dear Sir / Madam,

My name is Ravi Sethia. My Mobile No. is [protected].
My complaint number is [protected]
7 Months before I bought Samsung Split AC (AS18XB - 1.5 TON), LCD T.V, and Samsung OVEN.
We bought because we thought we will be given better service.
Last from 1 month, I am just complaining on the helpline and there is no response from your side.
If in summer I am not able to use the AC there is no use of getting the same.
This will create a bad mouth publicity of your product and service.
I have been given so many times the complaint number but the problem in the AC is not taken care off.
The Engineer visited in the starting but was unable to trace the problem.
After two to three visit, he replied ther is some installation problem which again he was not sure.
We dont even get confirmation call from your side whether the problem has been resolved or not.
I have very bad experienced with buying the SAMSUNG Products,
I am still having the problem continued.
Can I expect the problem to be resolved.
I am writing this letter so that I can have confirmation from my side that I have written about the problem to the company before taking any further step.
I am still expecting response from your side.
would request if you would like to clear anything from my side please contact me at my Mobile @ [protected] and not at my residence number.

Regards,
Ravi Sethia
[protected]
my registered products
Product Code Sequence Number Model Name Serial Number Purchase Date
ACN
[protected] AST18YJWDA/XTL A067PZBLB01096E 20061215
ACN
[protected] AS18XBXTL A132PZBPA00240T 20071115
REF
[protected] RT41MASM1/XTL 22134DAP400355V 20070527

i have bought a refrigator in sony electronics in ongole..ap a dealer called narasimha rao...the refregirator is making lot of noise..when i made a comp abt that he told that the issue is resolved and their agents viisted my premises, but none of the agent visited my home, , , , i made lot of comp and the issue is till not resolved, , when i spoke to him he is telling that he forwarded the mail to hyderabad head, , , , and issue wiil get resolved, , , , i m very much dissatisfied by ur service, , , , i thought to buy a smsung tv in that shop, , , but due to this bad service i switched on to othe company, and their service is good, , , , im spending my lot of amount andtimebut issue is not yet resolved..
my adress:k.v.subbareddy
yedugundlapadu post
maddipadu md
prakassam dt,
ap 523262
ph:[protected]
model:samsung 180 lts refrigerator

I made a complaint no. [protected] on 07.07.08 (13 days back) about problems in my Washing Machine & AC (procured only 3 motnhs back). However till this time none of the complaints have been resolved. No-body in the compnay seems to be answerable or is keeping track of such long sufferings of consumers and blatantly violating warranty support terms. No escalation numbers are there and we have to call only on their toall free number wherein different csutomer care exec. picks up phone everytime and I have to explain everything to him/her which is very disgusting & annoying. These pains can be taken if committments are met which is however never the case.

The call of Washing machine (spark inside machine when drier was put on) was attended after two days (VERY UNACCEPTABLE DELAY) after my call of 07.07.08 and it was told that Motor of rinse tub was faulty and to be replaced. One reminding two days after that it was told that the part will be available on 14.07.08 (today), however, till this time no-one has come to repair the machine even after 13 days of my complaint. This is really pathetic service from Samsung. We have been suffering since clothes don;t dry in this monsoon season and I have small kids.

The AC call (AC working only in FAN mode and not in COOL mode) has been twice attended by one Sardarji engineer (whose name we don’t know) who has been making fool o[censored]s and is not repairing the fault in AC. First time, we were advised by him to get stabilizer checked and that compressor was okay & he went back, which was not the case. The stabilizer is brand new and was found to be okay.

I again lodged the call informing the same and again after two days the same sardarji visited and said the same thing that compressor is okay, get the NEUTRAL checked and he went back. The same was got checked from electrician and was found to be alright. Further, other equipment, fans, light etc. in house have been working fine which couldnot have been the case if neutral was faulty.

In this regard, I requested them to get the faults repaired urgently BY SENDING SOME SENIOR COMPETENT ENGINEER (NOT ENGINEERS WHO MAKE FOOL O[censored]S) by repairing/ replacing the faulty parts of AC & Washing Machine urgently. It was informed by customer care executive that calss will be resolved on TOP PRIORITY TODAY, which has not been the case again….!!! After running from pillar to post the AC call was attended by different engineer on 17.07.08 and he confirmed fault with AC compressor and said that AC will be lifted tomorrow (18.07.08) and repaired AC will be given back today (19.07.08), but not suprising again keeping in view the already experienced pathetic service, the AC is yet to be picked till this time, leave alone repaired and put back.

I have been talking to them for numerous times since last 13 days (which I have lost count of now), sent two emails at support.[protected]@samsung.com, talked to one Ms. Pooja at their Servcies department, Head Ofice, Delhi, talked to their service Centre in Gurgaon, Talked to call centre senior supervisors and in short have already run from pillar to post for getting the two appliances repaired but to no avail. No numbers are given by their call centre of their higher ups answerable for such pathetic service to whom matter can be escalated. Instead we are promised call-back from seniors in 2 hours (blah blah blah) which I am yet to get in any of the four committments from call centre...!!!

I AM NOW SERIOUSLY THINGKING OF FILING A COMPLAINT WITH THE ‘District Consumer Forum’ IN ONE-TWO DAYS TIME FOR DEFICIENCY OF SERVICE AND FAULTY PRODUCTS SUPPLIED.

Further, I have already vowed never to go for any Samsung products in the future, keeping in view low quality of your products & such pathetic service, as if some favour is being done to the customer by taking warranty calls.

SATYABIR SINGH
GURGAON

Dear Sir,
Few months back I purchased Samsung E-250 mobile from Subhiksha but its power to catch network was so bad that I had to return that hadset immediately to the shop. But when they gave me another handset, that too is causing a lot of problem in catching network signals.
At the same time when other handsets catch network my handset can't.
What can be done to sort out my problem?
Thanks!
Rajesh

Kind Attn: Mr. SAMSUNG
Sub: Theft of J-600

Dear Sir,
I am using the samsung brand for last 7 years, you can tell me a samsung brand addicted. At the first I was using the flap open hand set for 6yrs but unfortunately I had lost it.The most importantly the service quality of samsung forced me to buy a 2nd set of samsung. Just 6 months ago I bought the new-J-600 & its like a fantasy towards samsung.
On 13th this month my J-600 was being picked from my mobile container at South City Mall, Kolkata accompanied with Airtel Sim Card.I had regained my same Airtel Number but no trace of the mobile.
Now I want to block my J-600, so that no -one could use my adorable set. My phone bears the Number IMEI-[protected] dated 12/12/07(written on my purchase bill).
Most importantly I bought J-700 handset dated 15/07/08.

Hoping for your feedback & please do the needful from your end.
Now I want to see the customer and back service of samsung too because it is the best way to satisfy the cutomer.

With Best Regards,
I.Chanda.
[protected].
[protected]@rediffmail.com

My complaint No:is [protected].It is a double door refrigerator. One month back I had this problem. After spending Rs.2000/- in total and after 12 days. this was put right. After using it for 2 weeks, again there is no cooling at all in both the compartments. With great difficulty, some one visited me yesterday, and said, that the gas flow is not there, that is why there is no cooling. In spite of my ringing up the toll free number every 2 hours, they keep reassuring me that some one will visit me and do the needful. But there is no proper person who can tell me what I am suppose to do. PLEASE HELP. IT IS NOW ONE MONTH SINCE I AM HAVING THIS PROBLE. CAN SOME ONE LOOK INTO MY COMPLAINT.

hI,
I had booked a Samsung DVD player through one of samsung's distributor by name Varun's Innovation at seshadripuram bangalore on 9 th of May-2008. As on today(14th of July -2008) the product is not yet delivered. When i contacted the Vendor he is saying that there is no stock of that item with Samsung. The same complaint had been lodged at Samsung customer care from last twenty days, they are also saying that they will arrange & arrange.But until now i have not even received any feedback from them about the availability of DVD player. If the purchased item itself is not reached the customer then i dont know how they are going to attend the service call. I am deeply frustrated with their attitude and behaviour. From know on please ensure that before purchasing the stock are available

My Window AC (1.5 Ton) not cooling for a last one month also touch pad is not working.I had complaint to Samsung costomer care on 20-June-08 and got the complaint no [protected].I bought my AC approx one year past.In last 20 days nos of incapable mechanic visited my home to repair the AC but the AC got use less day by day.Twice my AC taken to samsung work shop but no improvement or recovery til date.Now my AC in a very bad possition and i want my AC replaced with new one because this product is still in gaurantee period.
Further, If the Ac is not replaced i will take the legal action

Thanks
Regards
Arvind Kumar
[protected]

I bought a Samsung AC 1 TON on 14th Mar'08 and installed the same 9th April'08 by samsung customer support. 2 days back the AC suddenly stopped cooling. So the next morning i made a complain registered in Samsung Service (RBS/07/171) and they said engineer will visit today. In the evening an engineer came and inspected the unit and said there is gas leakage and today he can't make it ok. He said will come tomorrow morning and repair it and he left the outdoor unit all opend up as it is and some of its parts were also lying outside. Next morning i call up the service centre and they said engineer will visit today. after waiting and calling them up the whole day no one turned up and when i lastly made a call to the service centre the counter girl spoke very very rudely to me and said the engineer will visit on sunday. But when i asked is the service opend on sunday then she suddenly said sorry, engineer will come on monday. I have been using Samsung Appliances for a very long time (microwave, fridge, washing machine) but now i am thinking i have made a big mistake. Next time i buy any home appliance i will never opt for Samsung as the after sales service is very very poor.

C.NO. [protected] HAS BEEN REGISTERED FOUR DAYS BACK, REGARDING WASH TUB NOT RUNNING AND THE ENGINEERS OF SAMSUNG CAME AFTER TWO DAYS SHOUTING ON THE CALL CENTRE PEOPLE AND SAID THAT THE WASH TIMER HAS SHORT CIRCUIT SO THEY WILL BE REPAIRING ON THE NEXT DAY.ON THE NEXT DAY A NEW ENGINEER CAME AND SAID THE PERSON WHO HAS VISITED YOU YESTERDAY WAS A FRAUD. SO THIS ALSO MAKES THE CASE OF KEAKING THE CONFEDENTIAL ADDRESES OF THE CUSTOMER, CAUSING THE CHANCES OF THEFT.AND TILL TODAY THE PROBLEM IS THE SAME.WE REGISTERED THE COMPLAIN ON 7th JULY.

Sir, I purchased Samsung Ac from PCH m Zone on 6th april 2008 for the comfort from the hot summer. The piece was installed on 8th april, 2008 and it worked for a day. A complaint was lodge with the company and the dealer compalining on the non function of Ac 1.5 unit.The company technician checked and gave report of some problem and the person who installed checked it again. This time it was leaking and water was ozzing out from the tube. A third time repair was done and then also the piece didnot work then finally the technician said that some parts got burnt inside and piece need to be replaced.Even after repeated compalints, neither the piece was replaced nor the money was returned in time. only last week the cheque was paid after the rains started.My 25, 000rupees were just hanging in the unit the whole summer without any comfort. for the delay in replacing or paying the amount i stronly complaint against the company and take action against lethargic way of work with Samsung.

My fridge is not working since 28th June 2008. On 29th June I made a complain to SAMSUNG Call centre and the complain was registered immediately. B.P.No. is [protected]. The Engineer visited on 30th June and informed that its "Heater Coil" is to be replaced. Since then today over 8 days have passed and the fridge has not been repaired. I am constantly talking to Call center daily three/four times but no positive step has been taken till now. On contacting local service centre it was informed that the part is still awaited. Even after 8 days the problem is not addressed, speaks about the quality of SAMSUNG responsiveness towards customer. Kidly ;ook into the problem at the earliest. This is very bitter experience with SAMSUNG products.

Dear Sir/madame,
I had given a complain regarding my tv not working on 06th july 08 at about 1100 hours to your complain tele no 30308282.My complain was registered and BP No given as [protected].I received a SMS on my mobile accordingly.
Today ie 07th july 08, I rang up thrice to the same tele no where my call was answered by three different person promising me that someone ( the engineer ) will be reaching my residence anytime.Till now time is 1925hours(7-25pm), no one has come nor have I received any telephone call.
Is this the prompt service that you are providing.I am sure some one needs to take some action at least now.I must add here that when I asked the operator name (HARISH )at 1915 hours, he just said that someonewill attend to the complain when they have the time.Is this the CUSTOMER SERVICE that is being provided.
I am ashamed of myself today since I have all my home appliances from SAMSUNG (music system, washing machine, refrigirator, tv, cell phone and three ac s)
Can I request you to take neccessary action pronto
Regards,
Col Saikia

Wasing macine model no: WT 7600IGIXTL Sl No: 000559MW702804 has broken down as its spinner is not working. After several complaints, the service Centre took the machine to their workshop on 19/06/2008. The m/c has not been repaired.

Facing health and hygiene problems and financial etc. To kindly ensure immediate repair of the machine or provide an alternative machine immediately.

Sincerely,

A Mishra

Submitted my CRT monitor to service centre at Kukkarni colony, Near Canada corner, Nashik INDIA on June 11th, 2008 for faulty display. Contacted the centre 14 times over telephone and once visited in person. The treatment meeted out by the service engineers was, to put in decent words, ARROGANT and UNPROFESSIONAL. Collected the monitor in person on July 2nd, 2008 but found the fault to be more aggreviated instead of it being solved. All this has happened when the product is under warrenty.
Details of my product -
Model no. KS15ARVGQ/XTP
SL.NO.-AR15HHAP909907R
JOB NO.-1860
DATE OF PURCHASE-SEPT, 2007
STATUS-Display problem.
I still have faith in Samsung for its quality products, but due to attitude problems of some concerned staff, I am being put to a lot of mental harresment and inconvenience. I am sure that proper action shall be taken by the concerned aithorities and my problem shall be solved at the earliest. Regards, Indranil Chatterjee