Samsung India Complaints & Reviews

DATED-26.3.08
FROM
UTTAM PUGALIA
133, N. S C BOSE ROAD,
KOLKATA-700040.

TO
SAMSUNG INDIA ELECTRONICS PVT LTD,
10A, LEE ROAD,
PRESSMAN HOUSE
KOLKATA-700020

SUB: YOUR ESTIMATE FOR REPAIRING MY SAMSUNG 32’’TV-----REQUEST FOR DISCOUNT ON REPAIR CHARGES
Ref: BP no.[protected].

THIS IS WITH REFERENCE TO COMPLAIN IN RESPECT OF LCD COLOUR TELEVISION BEARING MODEL NO. LA32M61BX / XTL AND SERIAL NO. AEHM31IL200075D PURCHASED FROM M/S.GREAT EASTERN TECHNOCITY ON 21.12.2007 VIDE CASH MEMO NO. TC/CB/03607/07-08.

GOING THROUGH YOUR QUOTATION THE REPAIR COST OF LCD TV IS RS.59, 196/- WHICH IS VERY HIGH TO BEAR FOR ME ANDANYONE IN THE WORLD WITH SOUND MIND.
Purchase Price of brand new 32’’lcd Tv Rs. 29333 +Vat
[which includes dealer’s margin and delivery cost]

Repairing Spare Part Cost Rs.59196/-
So in other words it seems that The Reputed Brand Samsung
Is marketing use and throw type lcd tvs.

I request you to look deeply into the matter and REDUCE THE SPARE PART COST TO A REASONABLLY LOW PRICE TO MAKE IT AFFORDABLE FOR ME AND EVERYONE WHO NEEDS.

HOPING FOR A POSITIVE RESPONSE

UTTAM KUMAR PUGALIA
[protected]
[protected]

Dear Sir,
Inspite of several mails to you I AM NOT RECEIVING ANY FEEDBACK FOR SERVICE OF MY NEW GSM MOBILE SGH-E250 I HAVE WRITTEN YOU BEFORE ALSO I HAVE PURCHASED THIS MOBILE FROM BHAYANDER WEST MUMBAI - 401101 BEFORE 3 MONTHS AND NOW IT'S DISPLAY TURNED HALF WHITE I DON'T KNOW HOW MOBILE IS IN ABSOLUTELY VERY GOOD CONDITION I HAVE TAKEN CARE OF IT I AM A COMPUTER ENGINEER WORKING AS A SOFTWARE DEVELOPER I KNOW HOW TO USE ELECTRONIC DEVICES THEN ALSO WHEN I VISITED YOUR BORIVALI - WEST BRANCH THEY TOLD ME THAT EVEN THOUGH IT IS IN WARRANTY YOU HAVE TO PAY RUPEES. 650/- TOWARDS REPAIR OF MOBILE I TOLD THEM THAT IT IS IN WARRANTY THEY TOLD ME WARRANTY IS FOR SELLING PRODUCT AND NOT FOR FREE REPAIRS AND REPLACEMENT THEY TOLD ME LIER AND TOLD THAT CUSTOMERS ARE ALWAYS LIER IS THIS THE POLICY OF SAMSUNG COMPANY EVEN MY BROTHER HAS TAKEN SAME MOBILE

PLEASE DONT SPOIL THE NAME OF THE COMPANY AS THEN I WILL NOT ENCOURAGE ANY BODY TO GO FOR ANY SAMSUNG PRODUCT

IT'S 25 DAYS PASSED THIS PROBLEM HOW I AM USING MOBILE I AM FACING MANY DIFFICULTIES PLEASE TRY TO UNDERSTAND MY PROBLEM.

AWAITING FOR YOUR POSITIVE REPLY

DEVANG NAYAK
CONTACT NO.[protected]
EMAIL ID : - [protected]@REDIFFMAIL.COM

i have taken new airtel postpaid connection 15 days before but with in three days it was showing insert sim, when i went to airtel outlook they said i have to pay 225 rp...this is not good i am already paying monthly rent ...then also they said u have to purchased again and again every time whenever sim card spoiled...

I would like to publish a complaint against a reputed multinational electronics brand and would like to make people aware how these big companies make people fool behind their big brand names and false commitments in the name of best customer service.

I would brief you the whole issue in details for your better understanding. I had purchased a 29" colour semi flat television on 26th December. Just about one month later i started facing picture tube problems with my new television. So i complained my dealer about this but he did not respond me on this. So i complained about this directly to the comapny and i was assured that i would receive a replacement for the same. I was asked to wait for a week so that they could complete the official formalities and then would give me a new tv set as a replacement for my defective one. But it did not happen. Infact whenever i call them to inquire about the same, i only got different dates and excuses from them. After one month of facing these hassles, one fine day i received a call from them saying that i would receive the replacement set by the evening. But to my notice, i found that the television set that was sent to me as replacement also had the same picture tube problem as i have with my current tv. So i refused to accept that. Hence they took that back. Next day again i received a call from them asking me to visit their service center and they would show me some more sets there and i could pick the one that i found ok. So i went there and found that there were couple of more tv sets of the same model that i have but even they had the same problem that i am facing with my current set. Infact i also found that the sets that were shown to me were not brand new but were repaired sets. So i refused to accept a repaired set and demanded for a brand new set. Here the senior company officials said that if i want i will have to take any piece from the one that have been shown to me else i would not get anything.

Here i would also like to mention that its more than a month now but i am still waiting for the resolution for the problem. Also i would like to inform you that everytime i had to contact the company officials to inquire for the resolution of my problem. It never happened that they had contacted me from their end anytime for the same. It was just me who has to spend my time and money running after the comapny officials for the resolution but their response and co operation in this matter was nill. Also i would like to inform you that the dealer's behaviour in this matter was the worst. He even refused to listen to my complaint saying that why the hell should i involve in this matter. If you want, go to the comapny and resolve the issue with them directly. He even behaved so rudely that i cannot explain that in mere words.

So after facing so much of hassles and troubles and getting no resolution for my problem, i have decided to raise this issue before the public and make them aware how these big brands cheat a common man under their big names.

Just after 3 months of purchase suddenly I find the problem coupled with sliding system. despite the phone in "on mode", it turned inactive as far as making calls/ receiving was concerned. Horrible experience at Moti nagar service centre. After they changed one plastic part inside the instrument, now the battery problem started. Despite charging for hours, the battery back up with the least usage ( say with 2-3 calls of total 10 ninutes receiving and dialling)only 5-6 hours ( note 3 months old set). The set needs full charging for at least 2 times a day.

We have bought a samsung biosleep compress 1.5ton ac on 20/03/2008, from bajaj electronics, lakdi ka pool, hyderabad. and they have promised us that the ac will be installed the next day i.e on 21/03/2008 by mr.md.naser ahmed([protected]) executive from bajaj electronics. when calling up repeteadly to mr naser he has informed that the person has already started to our place but till evening 4:00 pm nobody turned up. Then we took the number of the person by name "Nanda Kishore"([protected]) incharge for getting the ac installed at our place. Our request no is "107" which was given by Mr.Naser and to our surprise we have received a very blunt answer by mr nanda kishore and his boss Mr.Rathnakar([protected]) that they will be coming to our house only on 22nd mar 2008 as it is holilday for their company. Was this told to us on the day we asked when the ac was purchased we would have finished our personal work on the next day ie on 21/03/2008...we had to wait the whole day in our house waiting for these people who are least bothered after selling the ac to the customer to give a call and tell them that they will not be able to install that ac on 21/03/2008 as it is a holiday for them. And their is no customer complaint cell in their website(samsung) where in the consumer can raise his/her voice. disgusting service from samsung never expected this kind of a service from a MNC company like SAMSUNG ...I now doubt that will my ac get installed or just left over sealed in the packed box.

Hi I m Pradeep
I bought Samsung AC Model AWT-180QKA (1.5 Ton) on 15.03.08 from Vishal Mega Mart Vaisahli Store Which was installed to my place on 16.03.08, when i started my AC it did'nt give me cooling effect. when i consulted technician from samsung who came to my house on 18.03.08 he told me that the compressor is out of order.
Now kindly provide me a solution to change my AC as this is an faulty part on samsung part which was not expected from star rating company.
As i was told it will take around 15 days to replace the AC which would be a long time in summer for a frustrated customer to wait on. i would appreciate if the same could be done in a day or two.

Your Truly
Pradeep Kumar
F-370, Sector-9, New Vijay Nagar Ghaziabad U.P
India
Mb- +91 [protected]

My Mobile has got stolen on 10.03.08.
Mobile. No. [protected]

please lock my Number.

dear sir,
i purchased the samsung c160 mobile handset from sangeetha dealer (dilsukhnagar) on 24/12/2007 but from the purchase of after 3rd week onwards there was a problem in my battery charging, when i approached the one of the samsung service centre(MOBILE 21, sirigiri complex, venkatadri lane, dilsukhnagar) they taken my unworking charger and gave me the receipt of that of which they promised to replace the charger within 10 days, but when i went to collect my product after 10 days, they again saying that i will take next 10 days... and they are telling that no stock...
please help me regarding this.... if this is the same case, i can spend the money outside and purchase the charger, which doesn't take me much time.... .but as my product is in warranty still.. i approached the service center...

DEAR SIR,
This is a request from a customer who is feeling cheated because of his trust on the Brand Name of Samsung.
I bought a SAMSUNG SGH-C170 MOBILE HANDSET IN OCTOBER 2007 .details are as follows;-
Model:SGH-C170
SSN :C170-GSMH
SERIAL NO:-R4WP578148T
IMEI NO :353999/01/087817/7 00



DESPITE OF THE WARNINGS AND RECOMMENDATIONS of friends for buying nokia but because of the trust I have on brand SAMSUNG We have 2 Television,1 Air Conditioner of samsung which are performing quite well
but my experience with your mobile is not same ,after 1 month I start facing problem in battery back up and after 3 months ,by mistake I tried to insert the charger pinup side down ,from that day it stops charging.when I took it to samsung service centre in hyderabad,Chennai,Gwalior every where the answer was same that it doesnot come under warranty because it is the case of mishandling when i said I am ready to pay from my pocket ,reply was that set has to be sent to Banglore and service charges would be around 800 Rs, with a condition that it might possible that my mobile can be dead.
now sir I Just want a answer that neither in the USER'S Guide WHOEDS CODE NUMBER IS
CODE NO:GH68-14749A
nor in any text SUPPLIED WITH MOBILE this precaution has been mentioned .This system is there in any other company's handset in which you can put the charger in which so ever direction you want . I know that my complaint means nothing for you but as a
EX-loyal customer of samsung i feel it my duty to make you aware of all this situation that atleast you should mention this in the user's guide so that customer like me won't feel cheated

Regards'
Digvijay Singh Tomar
Assistant Manager Tafe Ltd
1/8 vijay khand
Gomti nagar
Lucknow(U.P.)
MOBILE -[protected]
[protected]@yahoo.co.in

I buy new SAMSUNG SCH-S259 (OCA75E1D)on 23/12/2007 right from second day it start giving Hangup problem on 04/01/2008 i
given it for repair at Samsung Service Center Parel they have done software flash of phone,But problem still exhist so i
went to Vileparle MAin office "CUSTOMER SERVICE plaza Vileparle Mumbai" on 28/02/2008,They Returned the cell on 04/03/2008
telling that they have Replaced the Mother board as I Stated above my cell code was OCA75E1D But thy have given me some
other cell with lot of Scratches on it,pls not at both the service centers while giving for repair i insisted for
Replacement of Cell But thy refused.now with whole long wastage of my time and money i have a cell with a lot of scratces
on it looking 2 years old and its key pad is not functioning properly.Now i fedup with your service centers they have
cheated giving me an old cell.you are kindly requested to pls do the needful as soon as possible otherwise i will file complaint in consumer forum with reference to bill and your both work orders.

Regards
Mohd.Sajid
+91-[protected]
+91-[protected]

Sir, i have lost mymobile (IMEI NO=[protected]) ON[protected].YOU ARE REQUESTED TO GET MY MOBILE RESTORED.YOUR HELP IS SOLICITED.

REGARDS,

ANUJ KUMAR

The above mentioned product was bought on the 15th of February 2008 and installed on the 23rd of February.On the very day of installation, it was found that the internal unit was making a sound....and a verbal complaint was registered with the dealer-K Electronics,Samsung Plaza, Parihar Chowk, Aundh, Pune. The AC Mechanic of the Company told us that the AC blower is defective...A request was made to replace the entire unit as it was defective on its trial run....However, the dealer [Rakesh Agarwal]and the Manager [Mr Shreyas] flatly refused to replace. Inspite of repeated requests there has been no response from the concerned people.
As customers we want value for our money and we do not want to compromise on low standards of product quality and service.
Branded companies need to address the problems of customers immediately...With summer already setting in, we request your intervention for immediate action...and appreciate your action.
Telp:[protected][Pune]

Dear Sir/ Madam,

I had purchase a Samsung Flat Screen Colour Monitor Type No. GL17LS, Model No. 740N, Model Code LS17HALKS/XTP Sr. No. HA17HHBP800327W at Ratlam,Madhya Pradesh 1 month ago but within 7-10 days i face problem that a pink line appears on left side of screen, when I complained to my vendor he replied me that this is manufacturing problem and i inform to samsung service centre they change your monitor, After my frequently reminders suddenly he inform me that service centre people told him that required parts are arrived and within day or two they change LCD of my monitor.
My question is that if it is manufacturing probleb why I allow repair/change the LCD of this monitor, I need REPLACEMENT of this monitor.
I dont accept the repairing/change the LCD and if they are not agree for this I will going to CONSUMER FORUM.
I finaly request to all local people for this.

February 28, 2008

Dear Sir,

I agree to the complaints because a E 250 Samsung cell phone was purchased from Balaji Network 67-A Sarojini Nagar Market New Delhi-23 India vide bill No 3383 on24.1.2008 for Rs. 5200/-. But within a month, it developed so many scratches on the screen that even screen sometimes is not visible. It is in the name of Sanjay / Naresh. The IMEI No[protected].

It is requested that the same may please be replaced through the said dealer or something may be done at your end so as to have a new look of the set.

It is requested that necessary action must be taken urgently so as to avoid the bad name of your company. Leaving so many companies of mobile as are prevalent, we opted for samsung.

Now the ball is in your court, waiting for favourable reply.

Ratna Mirwani
on and for the purchaser Sanjay / Naresh

[protected]

February 26,2008

Dear Sir

My Samsung 21 inch colour TV had suddenly gone blank on February 18, 2008. It was connected to a surge suppressor, which was also supporting a computer and speaker. All these devices were not getting switched on.

I had lodged a complaint with the Samsung call centre[protected] on February 18, 2008 and was given complaint no [protected]. A Samsung technician from their service centre at Goregaon visited us on the same day, and informed us that the power supply had to be replaced at Rs. 2,500/-. We protested that a TV costing Rs. 11,000 cannot have a power supply of Rs. 2,500 and the technician left.

Subsequently, on changing the Surge suppressor, our computer and speaker started working, but the TV could not be switched on. We informed the Samsung call centre that the technician had probably disconnected the power supply to make us pay inflated amount. Therefore Samsung should depute their service engineer to determine the fault if any and to take action against the service centre.

We have been regularly calling up Samsung call centre, and speaking to supervisors Ms. Leena, Abhishek, but the call has not been attended since February 18, 2008. In between the call centre had entered the complaint as closed, but we informed them that it was still open. I have requested the call centre to preserve the recording for investigating the complaint.

We regret buying the Samsung product for lack of support and refusing to answer customer call. We were promised that Samsung service head Mr. Kazi Tanveer would personally look into the problem, but he is uncontacable.

Regards
Jawahar Ali
Flat 4A/404 PatliPutra Nagar
Oshiwara , Jogeshwari west
Mumbai – 400102
Cell [protected]

I bought a Samsung E-840 mobile few months back and I had enabled the Mobile Tracker feature in it. In fact, I took the mobile primarily for the reason that it had the security feature of Mobile Tracker. I lost that mobile 15 days back. I have already filed a FIR along with the IMEI number of the handset. When I inquired about it, the police said that the thief must have got the handset formatted. Once the mobile is formatted, everything is reset and its settings are same as those when it is manufactured by the company. To my surprise, when i inquired about such software in the market, almost every mobile shop said that they can easily format that mobile. I just want to ask that if it is so easy to hack the Mobile Tracker functionality, then why does the company (Samsung) boast of it? It means practically it is of no use. It should be the responsibility of the company that they see to it that only the company authorized people can format it, otherwise what is the point in highlighting the feature?

Regards,
Nidhi

I had purchase Samsung washing machine model 85TPL Sr. No 0236 fully automatic on 6th Feb 2008. They told me next day installation and Demo will be done by company engg. After 4 reminders engg came on 11th Feb He instructed us how to use the machine no live demo. then nex day we use the machine and surprise to see the machine is likage from bottom then immidatly i complaint with dealer service centre and till date no one has come to see the machine. i daily make the complaint with dealer serivce centre but there is no response from the dealer. I request you to help me in getting this machine replaced. we had used this machine only once. Details of Dealer & Invoice No are as follows.
Dealer Name : J P Electronics, 4, Sai Riddhi, Opp Rly Station, Mira Road (E), Dist Thane-401107 Tel No[protected] Inv No 060 dated 06.02.2008 Rsd. 12800/- Regards Satish Salvi, Mira Road (E)