Samsung India Complaints & Reviews

Hi,

I have bought samsung AC on sunday.The shop owner said tht he will send a man to install the same in the same day afternoon.
But noone turned up.Then we thot to call samsung directly and then we have launced a call the next day.they also told tht their engineer will come the same say.But noone turned up till now...
But the customer care exe. are commiting tht their engineers will be coming..

We have bought lot of samsung products thinking tht their service will be good.But its really worst.

The AC is lying out waiting for the engineer to install it.

I dont know when he will come.

Please let me know how to proceed

Thanks
A.Veena

I bought a samsung Microwave Oven 118 . At that time We were told that there will never be any rusting. Recently there was sparking inside and we called a technician from Samsung. On checking we found to our horror that there was rusting inside and the technician informed that nothing can be done now. We have been very careful and always kept the microwave clean. But now since the rear wall had rusted the m/w cannot be used. We feel that we have been duped and due to poor manufacturing and bad quality of material used by the firm we have to face hardship. Kindly refer complaint No BP No [protected].

Please advise.


Thanks

M sharma

Neeraj,

You have sent a automated mailer may be or not, stating you are on leave. But where was the reply from your end when my husband
Mr. Paresh Gadade had sent you an e-mail on 14th August 2008. This shows your loyalty towards your work and Samsung Electronics customers. And take this point seriously Samsung Electronics has worst employees giving worst service to their customers. We had the awful experience. I am sure your higher authorities are taking this seriously or the reputation of your company seems to be gloomy.

From,
Mrs. Prajakta Paresh Gadade.

On Wed, 20 Aug 2008 neeraj.[protected]@samsung.com wrote :
>Dear
>
>I am on Leave from 18.08.2008 to 22.08.2008 I
>Will revert back once resume to work
>
>Thanks and Regards
>Neeraj Mishra
>
>Mr. Neeraj,
>
>This is with respect to complaint made on 6th August 2008 for sale of defective LCD. I know that Samsung Electronics employees are not at all professional. My husband wrote below mentioned mail dated 14th August 2008 for which you did not care to reply back. My husband
>Mr. Paresh Gadade had to make continuous calls to your office for the status of the refund. Is Samsung Electronics only interested in selling defective LCD's to the customers and further harassing them. Your employees at Kurla office Mr. Bhagwan Singh had commited a refund cheque today, but he now calls up today and says we would receive it after 1st of September 2008. What kind of professionalism is this? I want the cheque tommorow in the morning or I am publishing an article about your this matter & harrasment in newspaper. We have gone through mental stress instead of enjoying the luxury of watching the television. I further state I want compensation for this harrasment and mental torture as well. Your employees at Samsung Electronic, Mr. Basodkar, Mr. Bhagwan Singh have no sense of speaking. You all take it casually but it pains when people like us earn and make our homes. I want urgent reply or I am taking this matter to the court and in the newspaper with names of the employees as I have taken enough of mental stress and my blood pressure becomes high because of this matter. I do expect compensation for the harrasment as well.
>
> From,
>Mrs. Prajakta Paresh Gadade
[protected][protected][protected][protected]
From: paresh gadade <[protected]@yahoo.com>
>To: neeraj.[protected]@samsung.com
>Cc: [protected]@yahoo.com
>Subject: complaint number [protected] - Mr. Paresh P. Gadade
>To,
>Mr. Neeraj. M,
>Samsung Electronics Co.
>
>Sir,
>I am writing to my agony since I purchased a LCD of Samsung Brand from the dealer Fair Electronic & App Pvt Ltd., Bhandup (West) on 3rd August 2008. The delivery of the LCD took place on 4th August 2008 and was wall mounted on 5th August 2008 but to my dismal the LCD was not functioning properly as mentioned in my complaint on the immediate of 6th August 2008. Your Samsung executive also visited my residence and had the review of the LCD which he admitted was a defective piece. I never expected this from an organization like yours which had sold a defective LCD to me. I further requested for a refund as I don’t trust your technology which doesn’t work since the first day of the demonstration. To further state the complaint number is [protected] for the sale of defective LCD to me by your so called reputed organization. I had put a request for refund of amount and the same was agreed by your executive Mr. Bhagwan Singh and the commitment for the refund
> of amount was on or before 20th August 2008. I have faced lots of mental stress due to this ordeal and hence would expect you to process the request at the earliest and send the refund amount at my residence as per your commitment.
>Do take this on priority as it is taking too long and no one at your end takes the onus to relpy back. I expect a prompt action.
> From,
>Mr. Paresh P. Gadade.
>Cell # [protected]

I buy LCD TV in the month of Jan-2008 MN0-LA37R8IBM/XTL and
SR.NO-07073ZDQ100077 till date no body come in my house for demonstrairion as well as for hook the TV on walls. At your lacol office phone No are not exit These are 3018753, 3018754 & [protected]. Kindly see the matter and take it at the earlist.
With Regards,
JAGDISH KUMAR
H NO.-3032/2
SECTOR-44 D
CHANDIGARH-160047

I have a purchased a samsung tv about 8 years back. but after that my tv get damage with voltage failure so because of that my tv is switched off. and the customer care is so careless that they try to escape from their responsibil;ity. also the service centre man is also very rigid to answer. so i request you to do not buy any samsung product.

And the service charges are also hidden to the customer after visiting their technician they start asking money for the purpose of seeing a tv.

so humbly request you that you please do not buy the samsung company products.

I buy LCD TV in the month of Jan-2008 MN0-LA37R8IBM/XTL and
SR.NO-07073ZDQ100077 till date no body come in my house for demonstrairion as well as for hook the TV on walls. At your lacol office phone No are not exit These are 3018753, 3018754 & [protected]. Kindly see the matter and take it at the earlist.
With Regards,
JAGDISH KUMAR
H NO.-3032/2
SECTOR-44 D
CHANDIGARH-160047

Above is my earliar complint till date[protected] no rsponse from your side it is very sameful for such a big company.

Samsung India — Repeated complaints of TV

I wish to share my sad state of affairs with samsung 29" colour TV purchased during August 2005here at Goregaon west, Mumbai. From last April the problems started one after the other with the complaints becoming non-stop since December 2007. I had spent already Rs.3000/- on repairs and twice they waived of the charges after I questioned them about the repeated incidence of complaints.

Totally the set was attended 15 times since December with problem surfacing again today and the pathetic situation is nobody from Samsung knows as to why is it happening.

I sincerely recommend everyone not to venture into any of Samsung products.

Sincerely,

Dr.Shankar

Hi,
I bought the LCD tv.I need to make it wall mount. can anybody visit my address to make it done.
My address is:
Ashutosh tripathy,
2nd cross, lakeshore garden,
thidnlu, vidyaranapura
Bangalore

I would also like to inform all would be costumers of smsung products to be very carefull whilst buying thier products. I had purchased a 42 inch LCD TV on 11th Oct 2008. Fortunately or unfortunately I observed a burnt out image on the screen.On confronting the dealer on it, I realised that an old display piece was delivered at my door steps. However the same was replaced on 22nd Oct 2008. This happened because I noticed the defect. I am sure almost all dealers must be doing the same. Therefore one should be extra cautious whilst taking delivery of any samsung product.
I

I agree with the above postings. Its been 3 days since we had requested for the wall mount installation of our Samsung LCD TV. We had waited for a couple of days for the Samsung Service personnel to do this job. No reply. So we called the customer suppport person at 30308282 thrice still their is no action. Wonder how long and how patient i shud be. Having my fingers crossed and hope my TV works!

Dear sirs,
i have bought a samsung 26" lcd tv on 25th of october 2008, from shubam at chrompet, chennai-600044
after this i have been told that as it is near diwali they will come for installation and wall mount after 3 days, since then i am calling them for wall mount after diwali they keep on saying today we are cooming and definetely we will come on tomorrow like this and more over now they not at all responding to our queries in a soft manner,
i am satisfied with the product, but the way they are servicing to customer like me is annoying it will spoil the goodwill of the samsung's brand image .
please help us some one samsung's responsible team
thanking you
S.RAJARAMAN

Sir/Madam I want to bring to your notice that I have purchased 26 inches L.C.D from NEXT showroom gurgaon on 13.10.08 but still this is not installed I have given to repeated reminders to your customer support deptt. but all the time they done the wrong committment & the ultimate result is Iam writing mail to you because Iam very much frustrated with the system of SAMSUNG I can understand that this is SAMSUNG system failure no individual is responsible for this .My only request to you is kindly arrenge to install this LCD & in future I will try not to purchase SAMSUNG products .My BP no is [protected] . Regds. (G.R.RAHEJA)[protected]H.NO - A-80/LNEW COLONY PALWALDISTT.-FBD(HARYANA) -122001

hi
we bought lcd tv 37'' of Rs78, 000 in june 2007 .From Chandigarh, shop name [Electrolage] . Now on our LCD t.v we are getting four black line, we did complaint as, they say, that LCD have life of 60, 000hrs .
Samsung people said that the whole LCD fame has to be changed, it will cost 37, 000 + 1000 ( service)+13% tax .
I dont understand one thing that if they say that 60, 000 hrs of life of LCD than why have to pay for so much money . the samsung people said warranty period is over that was 1yr for our LCD .

THAN WHY THEY CLAIM THAT THERE LCD WILL RUN FOR 60, 000 HRS

DR NAVNEET
HOUSE NO. 158 / C
SECTOR 14 (PUNJAB UNIVERSITY)
CHANDIGARH

Sir,
We are sorry to purchase Samsung LCD through MGB electronics Tiruppur, Coimbatore, Tamilnadu on 12/02/2008 lcd 26R71 bal/xtl model vide serial no 08343PBQ100909X.

We were using the LCD and were happy. We seen Crack in Liquid scrren inside and picture got cracked and we raised complained to MGB electronics some time in September 2008. They in turn advised us to call coimbatore and on our complain the service officer visited us and inpect the product. The service person told us that crack is due to some external damages and hence is not covered under warranty. The LCD was wall mounted and there were no external force applied on the screen to the best of our knowledge and belief. We pleaded the same and also requested him to do the best possible immediately.

To our surprise the person over phone told that we have to pay 20000/- for repaiing the set and there is no warranty available.

We raised issue further to the local office after several reminder to the officer who told that he is looking into matter and talking to higher officer for the best possible settlement.

The local office in /tiruppur register our complain vide serial 10 on 14/10/2008 and assured us to do the needfull. however, even after several reminders no responsible officer is ready to take the calls / personal visits.

Then I registered on web vide call no [protected] & [protected] for both I received call from a officer who told that he will be coming but never turned up and to my surprisse both calls has been showing cancel status.

I have been using samsung moniter and mobile and had good regard for the company. I never expected that the matter shall be handled so bad in your office.

I request you again to look into matter and replace me the LCD under warranty period which is now expiring.

WE GOT CRACK IN LCD DISPLAYED IN SEP 2008 COMPLAINED AND THE PERSON INCHARGE REPLIED IT IS DUE TO EXTERNAL FORCE AND NOT READY TO LISTEN. NO DAMAGE ON TV EXCEPT INTERNAL LCD VISION CRACK.

ALL COMPLAINS AR NOW CANCELLED ON WEBSITE WITHOUT ATTENDING. THE PERSON CONTACTED ASKED 20K FOR REPAIR OF THE LCD WHICH COSTED ME 28000.00. I

I WANTED A WRITTEN REPLY WHICH IS NOT HEARD AT ALL


samsung reply to complain
Dear PAWAN

Welcome to Samsung India Electronics Pvt. Ltd. We thankyou for your
interest/valuable_feedback. Please find hereafter, our response. Your
Transaction no. is [protected]. Please quote this referencein all
subsequent communications.

best regards


Pawan Kumar todi
[protected]

Dear Akshay
I am disagree with this samsung. What is this ? What kind of job is this ? How do you work ? I am talking to you regarding replacement of the ( TV samsung plazma 42 ). Not replace any part of that. Put me mail at [protected]@spectranet.com or shall I go to the court, let me know
krishna
barbara fashion & design pvt ltd

my complaint no. [protected]

Hi
it is matter of great serious becouse i have called lot of time but our product si still is not in order. Your executive has not visit still, so plz do the same at the erliset. i am really dissatisfied of your product and ur service . so plz look into the matter persoanlly and rectify our problem.

Thanks
Manoj Kumar
4/294 kihichri pur
Dlehi 91
[protected]

my name is ashish jain i hav bought an lcd 22" tv & installation was not done i want to hang in the wall my lcd so plz give me a service provider.

sir

I have 21"samsung tv gating some problames plase chake it




thinking you
sandeep kumar
9a dhaka delhi- 110009

Samsung — repeat complaint of 5-6 times

with regards, i purchased a samsung mobile E 250 from local dealer in ferozepur cannt punjab.it has been repaired 6 times, i requested local samsung service center to replace it.its warranty wille nd on 20 may 2009, after this who will responceble.no one is hearing me.pls help me.

thanking you
sunny rustagi
durga seed store
ban bazar ferozepur city

hi
we brought a samsug 29" TV two years back.Now, one month back we can't able to switc on the tv.
we contact the centere MALIAKKEL ELECTRONICS, kollam, kerala.They provided two samsung engineeres.But they can't even identify the actual problem.during the regular contact they say that the picture tube was damaged, some times say transformer was lost etc..Pls find out asolution for this
by
sreekumar.k
Ushabhavan
janathajunction,
t.k.m.c.p.o
kollam
kerala.ph.[protected]

I purchased a 29" Samsung flat TV Model : CS29M16LVXXTL on 3 rd November 2005, from JP ELECTRONICS, Mira Road, Bombay. Two days back i.e on 8.7.09 night, the video suddenly stopped by decreasing into a spot . I made a complaint to the service centre on 9.7.09. The Complaint number : [protected]. Next day i.e on 11th July a mechanic came and initially opined IC problem. Later he told the picture tube is damaged. How a picture tube will be damaged, within 3 to 4 years. We use TV sparingly. Last two years, I am not staying even at Bombay continuously. My old TV, i.e EC TV, which I purchased in 1985, still working in good condition. Is it bad workmanship of Sam Sung ? After reading the above complaints, I think, we should advise our friends and colleagues, not to purchase any Samsung products. I have to rethink for our corporate purchases also better to black list Samsung products. So far I did not discuss with their higher ups. I may have to contact them and request for a good mechanic who can identify the problem and repair. I hope any one of the customer support officers may see this complaint and contact me and help me in solving my problem.

with regards,
pantulu.
DGM(Finance)
ONGC Mlr Petrochemicals.
Phone No. [protected]

I have purchased a 32`` LCD TV of your make 15 months back at a cost price of Rs. 44, 000/-. I lodged a complaint for the rectification of the LCD No. [protected] of 6th August, 2009. Your Engineers visited my place twice with replacement parts but could not rectified the defects. I was told that the LCD will be repaired after receipt of some new parts from your factory soon. Though 12 days have passed inspite of my repeated complaints nothing has happened. I have several SAMSUNG equipments in my house and never faced such an ugly service. I would like to inform me when my LCD will be repaired?

dr ntr university — no delivery

SP EN[protected]IN and SP EN[protected]IN till now there is no informaton of delivery already one week has pass please inform how much time it will take to delivery

20 inch lcd samsung monitor — Cracking of screen

i have purchaged a computer from Optimist computers Ghaziabad along with a 20" LCD Samgung Moniter
on 18.jan 2010 , with 3 years warrnty . Now since 20 April 2010 , i observed a cracking line on the left side of the screen of LCD Moniter .please have a visit ,check and find out the fault of my Samsung LCD Moniter of my computer. my Address is :- C/o ANAMIKA PUBLIC SCHOOL , GALI NO.4 , OM NAGAR ,MOHAN NAGAR , GHAZIABAD , PIN 201007 . Near by landmark MMX Mall. opposite to Flow More company.

Yours
Bijendra Singh Advocate
ph. [protected] , [protected]
Landline ph.[protected]
email :- [protected]@ymail.com

i bought a samsung LCD TV 22" LA22A450C1LXL, SL NO 10443PBQ90031H on august 2008 during onam festival for Rs 16500/- from QRS Trivandrum.the salesman from ur office never visited me to give demo or the wall mounting set as promised. i called several times for the same, but finally understood that they have some other interst. to my bad luck my tv got compliant at kottayam . i took the tv to samsung authorised service centre System infotech, aswathy medayil, kk road, kottayam on 22/06/2010. they took two days to diagnose the compliant after repeated call from my side . i even lodged a compliant NO [protected]. finally they told me that my display panel is gone and i have to pay Rs 9000/ fro the repairs. i was in total disbelif as the tv has not completed 2 years life and i have taken great care of it. i have also a great regard for ur company as i am using smsung mobile, refrigerator, oven, ac and none has given me any trouble till now. i wnat to know, is there any discount avialable or i have to leave the tv at ur service cenntr for the rest of its life . please advice regarding the same. [protected], [protected] Prajeesh MK

Samsung — No response after purchase

Sir,
I have purchased a samsung LED 32 inches TV on the 17th of Aug 2010. We were supposed to have got the wall mount along with the TV. Inspite of repeated calls to the shop from where the TV was purchased at Bangalore, I am daily being promised that the co. person would come and fix the TV as well as give a demo, which is not yet done. Hope a solution is done for this because when a new TV purchased dosent have a good response I dont know wjhat would be later .

Thanks


Beena
[protected]@gmail.com

LCD 22" Samsung tv — Defect not solved by service person

I had 22" lcd tv with in warrenty period.
Complaint to Customer care regarding problem.
15 days passed, no solution found for my tv.
Problem - First sound of tv get stop & then white band horizontally appears.
Service person said to change some parts but not available at stock.

My Complaint no - [protected] registered at Samsung Customer care.

My warrenty period is running out on november.

samsung l.c.d.22 inch — display fault in L.C.D

hello,i m amit kr. bharti from delhi .my samsung L.C.D.tv have a big problem. its picture is spreading n shatterd , i called costumer care centere ,the executive came to c fivteen times but probel is still stand, i cant understand within 6 month how this happen, plz solve my problem soon . thnx in advance
my contact num. is 011-[protected]

I am pratheep.i bought a samsung RC520 loptop on[protected] at croma-chennai-annanagar.after three days left a display-manufacturing-problem came.I have one year warranty for that laptop.Therefore i took that laptop and went to samsung service center.Their they told that "we will change your display and return within in one week"like that so i gave my laptop to them...

MY WORK CARD NUMBER IS : 532

I GAVE MY LAPTOP TO THAT SERVICE CENTER ON :[protected]

THAT SAMSUNG SERVICE CENTER IS LOCATED IN KODAMBAKKAM-CHENNAI

THAT SAMSUNG SERVICE CENTER CONTACT NUMBER IS :[protected]

But they did not give my laptop till now...

I requesting you to please give me a new laptop on this same series on very soon because i use that loptop only 3 days and that problem came is Display-Manufacturing-Problem...

Samsung — latestone

My mobile cover is samsung s4mini delivery is samsung galaxy s4 not my phone cover please replace by Samsung s4mini cover and delivery number is a L1459094

cheating with indian customer

I have purchase samsung core prime mobile it contain snapdragon cpu and 4G connectivity but purchase i have check the confusion of mobile it show spredatrum cpu and not 4G connectivity cheating with me.

lost mobile block sim

i lost my mobile today bearing number[protected] .so please block the sim to avoid any further misuse

The refrigerator is not cooling

My double door 230 lts refrigerator is not cooling . I have lodged several complaints regarding this but my complaint is not responsed by the service centre .for last one month.

washing machine under repair

we bought a samsung washing machine - top loader. it is under repair from the last weak.

ebay not respond my clime

ebay not respond my clime. My clime id is [protected].

phone not recive

dear sir. order no :[protected] 03 nov 2014 9:03 am plz imdiatly sortout my probblem plz send me final ans

Samsung dealer contact no.

I want a contact of samsung sales executive if area sales manager of samsung company w.R.T. Led tv.

But i dont get thr mobile no. Of executive of samsung company.

Plz provide me or contact me hurry up.
My contact no. Is [protected]
thanks

vishu

Samsung — A/C Gas Leakage

I had a Samsung A/C and it has a minor gas leakage, the service person is filling the gas and I have the leakage after 1 month. please help me resolve this issue.

Name: Prasanth
Mobile: [protected]

My Window AC (1.5 Ton) not cooling for a last one month also touch pad is not working.I had complaint to Samsung costomer care on 20-June-08 and got the complaint no [protected].I bought my AC approx one year past.In last 20 days nos of incapable mechanic visited my home to repair the AC but the AC got use less day by day.Twice my AC taken to samsung work shop but no improvement or recovery til date.Now my AC in a very bad possition and i want my AC replaced with new one.Neither me nor my relatives and Friends will purchase Samsung product in future.
Further, If the Ac is not replaced i will take the legal action

Thanks
Regards
Arvind Kumar
[protected]

dear sir,

tell to abirami electronics salem, i purchased samsung split ac 2006, installed by them, there is no maintenance so far not done, while starting the unit the fuse continue sly blowing, send service tech to this address,

r.sakthivel, rasipuram, namakkal dist, ph.[protected],[protected].

action please

r.sakthivel

I am very sorry to inform you, we have purchased 2 Ton A/C 6 Nos, Through Rakkesh cooling system, chennai - 35. on 05/04/07. we have a problem in the ac no cooling and hot air has come, immediately we have informed your above agent, There is no response till date. Finally we have informed samsung service centers help line : 30308282 on 06/05/08.They says within 24 hours our service men come and rectify the problem. Even though more than 72 hours no body has not turnup for service, even we have recptedly contact by your help line everyday. One of the big ac company providing very poor service to the costomer it will affect your business and loosing confidence to the people and company also.Kindly look in the matter seriously and take necessary action.


OUr complaint No.[protected]( bY name Mr.Robert, and amit)


Thanks & Regards

Ramani - Administrative Offficer

Contact Phone No.27452186 &87

hi,

sir this is swadesh swain.. from orissa.. my dvd writer buy just 3 month but now some problem..can u give the orisssa service center, , adress and contact numer..

Hi

Sir this is Rishab Aggarwal from Ludhiana my two mobiles are with the service center both are cdma mobile of tata indicom This is the one set esn and date which was deposited to samsung service center SCH-F519 05.03.2008 ESN- 18a04f1d which was yet i have got any response from the service center the have also taken all the acessory form me with box for the change of hanset.

And one of the hanset display is broken but the display of the set is not changed Sch s 259 19.04.08 16ed4915

They are not giving me any solution yet


Regards
Rishab Aggarwal
O[protected]
[protected]

Dear sir,
i have purchased a 6kg f/A WA80HAG washing machine of samsung on 26th march 2006.But from that date i was facing problems in that machine sometimes in motor, some time in drainage.spining etc.My complaint no. is [protected].From this no. you can check that how many times I made complaint to Samsung sevice center.Nearly after every 1 month or 2 month it get some problem.with in a warranty i request lots of time to change this peice, but every time your executive made temporary adjustment in it and ignore the matter.last year I also mail u, regarding this matter but nobody sees to it.lastly, on 27th may 2008 ther is some problem in its drainage system, i make complaint to ur service center.Next day one of the executive(Mr. Rameshwar) visit our house that said that its drainage motor is to be changed and he will bring it next day.but I wait for him next day but he didnt come.next day I call to ur CCS they said that he will come till noon, but when he wont come till noon then I call him personaly and he told that he will come in evening, I wait for him whole day but he didnt come.Next day I call to ur CCS, then again they say that he will come today surely.In noon I call him but he didnt pick the phone.for 2 days he doesnt pick the phone .After 2 days he come and change the motor
Now hardly 15 day has gone, and again there is some problem in its drainage system.I have made to ur CCs but I dont know whether any effective action will be taken or not.

I humbly request u either do any fruitful action or either pl take this machine(full of problems)with u.


regards
Preeti Garg
row h.no-3, lunkad plaza, viman nagar, pune-14
[protected]
[protected]

I had purchase a refrigerator on 21/05/08 but I have not recieved till now.
Dilevery no.[protected]



Please reply me as soon as possible.
Thanks
Brajesh Kumar
Aligarh
[protected]

3rd rate serveice is samsung company

just cheat they are by giving false promises

sir,
i have buy the tv of your company.my tv is under waranty .it has some problem now .bt my calls are not responded when i call to samsung engineer so plz attend my calls...
my mobile no------->[protected]
plz call me as soon as possible.

sir,
i have buy the tv of your company.my tv is under waranty .it has some problem now .bt my calls are not responded when i call to samsung engineer so plz attend my calls...
my mobile no------->[protected]
plz call me as soon as possible.

hi,
my name is kaushal mehta

i have unsatisfied for samsung product. any model .mobile / t.v / electronic item etc.

i have purchase two samsung mobile, model is SGH - M 200, & SGH - M620

i any time complain samsung care c.g.road . but not get any response,


kaushal mehta
[protected]

Kind Attn: Mr. RAHMAN,

This is in reference to the mentioned complaint no.490 (13/11/2009) & 508 (19/01/2010) for SAMSUNG L700 Mobile (IMEI NO: [protected]) which I have
Bought thru Bill No. 7175 dated 17/09/09 from Heart Beats, Elgin Road, and Kolkata.
AFTER BEING SPENDING 6650/- rupees for a cell phone of a reputed company like sumsang, I don’t expect that within 1 months I need to get it
REPAIRED two TIMES, though the problem (Massage problem etc...) is still not resolved. The cell phone is still in your Customer Care and your
SO CALLED ENGINEERS ARE SAYING THAT THEY CAN’T DO MUCH ABOUT IT, ITS A GENUINE TECHINICAL FAULT IN Samsung.

Now I think these problems should be told to the customers while doing PUSH SELLING at your retail counters.

But the CREDIT NOTE OF MY BILL AMOUNT as since this is the genuine problem of your model, I dont have that much time to roam around
Your repairing centers.

Hope to see a prompt reply and proper solution, so that I don’t need to move to CONSUMER COURT.

Regards,
IMTIAZ ADIL
[protected].

the customer caew in lucknow ashina giving me jus execuses from last 2 mnths for ma molile samsung s-3500 which i had bought jus 3 mnths back plz tell tem not 2 bother us anemore n replace ma mobile hence i had 2 move to the consumer court.

thnkx..
ankit


seriel no.-rvls610432x
imei no.-[protected]

This is in reference to the mentioned complaint no-[protected] my refrigerator is not working again, 72 hrs after visit of your engineer, request to you pls solve my probleam urgently


Thanks

Sujit Das

Mob-[protected]

sir, on 30.08.2010 i made a complaint for my 21" flat screen t.v. comp# [protected] by your bpo phone. on 31st one serv. eng. attnd me, he informed me that there is a transformer breakdown, he also said that it will be up on 1/8/10 or 2/8/10, but today is 3/8/10 any information not yet found, pls. inform me in my mobile No., thanking you.

avijit banerjee

Poor Service by Samsung
I am having Samsung front laod automatic washing machine and we have been using it for the past 4 years.
we had complained to service centre in bangalore that washing machine belt was falling . They took almost 1 month to visit my house. They came and repaired the belt and said its alright. The same day belt fell again and again. so we again complained to service centre. Again they took 15 days to come and tell that they wanted to take machine to service centre.
After 8 days they came on 6/12/2010 at 9.45am and took the machine to service centre. They said they'll deliver within 4 days. They are even telling they wont get any spare parts in samsung. We are calling them every day and the only answer they give is "WE WILL COME TOMMOROW DEFINITELY" . This is worst service I have ever seen and still my machine is not back home.
The service centre NO:[protected], Work Order no: WA[protected]

sir,
i have buy the tv of your company one month back.my tv is under waranty .it has some problem now .bt my calls are not responded when i call to samsung engineer so plz attend my calls...
my mobile no------->[protected]
plz call me as soon as possible.

*** Below are the email content i sent to them ***
I'm here to express my deeply disappointments towards the Samsung service centre @ Kuching Malaysia.
Service order no: [protected] (Sent in 30/10/2012 - Collected 02/11/2012)
The service centre are a mess, there is no queue system for customer, customer service officer are tend to serve their known customer (those guys from handphone shop, who send in the machine on behalf of customer) let them cut queue infront of other customer, who come in before them. Although there are some sofas but without queue system, customers are forced to stand and queue for their turn. How come a world leading brand will allow such bad service?
The customer service officer also shows they are lack of training and lack of professionalism, when I send the handset I was serve by Sumunthi, which she tend to joke around the known customer while she is serving me and I was sitting infront of her, she even don¡¯t know how to explain the Trans only at the accessory column of servicing form. Until I have to told her, that she miss out to fill the battery where I also send in for service, should her be double confirm the item I send in for servicing or instead the standard procedure of Samsung service centre are to joke around with known customer?
Upon the collection of serviced hand phone from the centre, which I notice there is a deep scratch on my screen protector, without second thought, I ask the customer service lady (Mariana) why there is a scratch on my screen protector? She was nice to help me check with the technician, and come out to answer me ¡°Why don¡¯t we change the screen for you?¡± It puzzles me and asked back why I need to change screen while my screen protector is scratches? Then the technician (Ricky) walks by and come out with hilarious theory ¡°If we change the screen for you, we can¡¯t change the protector for you as well¡±. What is he thinking? What is the relevant between the scratches screen protector and changing a new screen, while there is nothing wrong with my screen? Is this how Samsung treat their customers? When there is mistake happen, they are tending to change something that is irrelevant at all. He even try to push back the fault to me that they did not check whether there is scratch or not when I send in, is he trying to call me liar? The scratch are so deep, I equip my handset with screen protector and leather cover, what is the chances I myself will scratch that deep. I was once work at the technician line before, this is obvious that the technician who attend to my handset (Benard) was not follow standard service procedure when dismantling my handset, my handset must be placed with sharp object face down, that why the deep scratch is there.
Finally come when they are agreed to compensate me a new screen protector, they request me to come back when the screen protector arrived, when send in and collecting the handset already cost me 1 unpaid day leave, they request me to come back to collect the screen protector which cost around Rm25 while per day salary cost me Rm150, is there rational for me to do so? At the end they agreed just to pay me back money instead to revisit for screen protector replacement. How funny that such leading brand service centre will not have any screen protector equipped.
I particular about the outer condition of my handset, is all begin from my first servicing of this handset ( I believe you are able to trace the record), as I taking half day leave to collect the handset, once I confirm is able to power on, GPS working, I direct collect and rush back to work. When at night after work, I check all the function of the handset and I notice there is small dent and small pinch hole on top of the handset cover (I took this as my luck, because I didn¡¯t notice upfront of counter, no point going back to argue about it). Because of this nice experience, I tend to have a good look on my handset before collecting them, that why this entire unpleasant incident happen.
If you read through the survey call log that you ring after the first servicing, I did complaint about the miscommunication between the customer service officer and technician, upon the send in the handset for the first servicing, at the counter I clearly indicate that my handset GPS is not working, which the customer service officer just report the error is ¡°Handset Hang¡±, when I second time remind the service officer, my fault is GPS not working, she assure me technician will check on it. When the call for collection, I try double confirm is my GPS working already, the customer service officer puzzles and she will double check with technician, technician will call back me to confirm. When I get the technician call, he told me the Kuching map haven¡¯t update yet, why I need to use GPS, am I buying the handset and have to request your permission to use the function, or Samsung design the GPS is for dummy only? Can¡¯t I use the GPS with my own will; can¡¯t I use the GPS outside Malaysia? Why I need your busy body to teach me how to use my handset, you are supposing to fix my handset error.
By these two unpleasant servicing experiences, I have lost my faith towards Samsung products. After sales service was the major point for me to selecting the IT products brand, buying such expensive products but getting such lousy service really open my eyes. If Samsung just care about their big share of cake in IT products, I suggest don¡¯t equip the products with warranty, if you are not able to provide the quality after sales service for your customers.

*** This is thier reply ***


Hi,

Pleasant day to you.

[protected][protected][protected]-


We deeply regret the inconvenience caused to you. Thank you for your email, we shall strive to improve our products and services in the future.

[protected][protected][protected]-



Thank you & best regards,
Samsung (M) Electronics Customer Service
Samsung Careline #[protected]

samsung mobile named as sgh c170 has so poor rington volume

Samsung Service Centre for Mobile Services is very very poor in Lucknow Samsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in Lucknow

Sir,
I handover to my Samsung handset For repair in service center Lucknow. But they are not giving better Responce as per company. Daily they give next date and no other response... There is three week time which is much more...

Hi Dear

Sir
it is to infomed u that my samsung mobile model no is SGH M620 having the lot of problem on perched date. My Problem is ...
Sir in samsung mobile Data is not saving in my phone memory and i went summsung care center in shree ram tower at hajraatganj in lucknow on 9Th june 2009 but till date my problem is not resolve .

So Plz help me .

Sunny ( [protected])

Hi,

This is with reference to my mobile phone which I purchased on 17th May-09 ( Samsung Star GT- S5233A, Serial number RW6S433945Z ) from Meerut ( Uttar Pradesh ). This was my first and biggest mistake as the mobile store owner told me that it is the latest phone of Samsung and I should purchase it. Therefore, I invested my saving of 10, 000 rupees in this phone.

On the very first day after purchasing when I inserted the SIM and tried to make the first call, instanty all the bars of the signal went off and the message comes NO NETWORK AVAILBLE. After restarting it twice or thrice I was able to make the call. I thought that this may be due to the problem with the SIM but I was wrong. Later I faced this issue on a regular basis and after discussig this matter with Airtel authorities ( As the serving Operator is AIRTEL) and testing the SIM in other mobile I came to know that this problem is due to my mobile ( SAMSUNG STAR).

I went to the store from where I purchased it, he assured me that every thing will be alright but not yet. After two days I received my phone but again the problem remains the same. After few weeks again the touch screen of my phone stopped working and then I again went to the service centre for the solution. This time they replaced the faulty screen and after one week I received my phone back from service centre. Since then my phone started working abnormally ( example- The phone dials the numbers automatically, or keeps scrolling on by itself from time to time ) and the signalling problem is still there from the first day.

This caused me to again visit the service centre in Meerut this month and told them the problem. The person there said to leave the mobile for few days for repair. TELL ME ONE THING HERE, DO I BUY ANOTHER PHONE FOR THE DURATION MY PHONE WILL BE IN THE SERVICE CENTRE FOR THE THIRD CONTINUOUS TIME. But now its really enough and I decided to replace the mobile with the new one after all I am suffering since last 6 months. Each time the Service centre response is very disappointing.

On 3- December-09 Sardaar ji, Mr. Kuldeep Singh ( Service centre engineer ) gave me the number of support from where I got the number of Mr. Ankur Garg ([protected]) Area Service Manager for the replacement. I called him and told him the issue he assured me that he will revert back with in 24 hours and asked me to send the serial number of the mobile via SMS. I send it and waited for the response but no response. I tried calling Ankur so many times but he dint picked up my phone ( I think he stored my number by the name of PROBLEM).

I am losing my patience now. I called him every day, and sent him reminder SMSs 2 times, but of no avail. I called Ankur from my another number after 3 days on 6/12/09. This time he answered my phone but as soon as I told him my name his response was pathetic. I never expected such an answer from a person whose designation says "Manager". He was not ready even to listen to any thing and kept on repeating one line "he can't help me as it is Sunday". I think he forgot that he promised me a call back three days ago. His rude response was accompanied by him disconnecting the line in middle of our conversation.

Finally, as of today, I again called the support. There Mr. Manoj ( Support Person ) assured me that he will further escalate the issue and the senior person will call me back with in next 24 hours. When I asked him the number of next point of escalation he said that he can only provide me this mail ID...NOTHING ELSE as the last escalation point for them is the Area Service Manager.

I would like to mention here that this is my most disappointing and worst experience with any company. I need the replacement for my mobile and I will go to any extent for the same

**Never expected such Managers from such MNC**

REQUEST YOU TO TAKE IMMEDIATE ACTION ON THE SAME AND REVERT BACK ASAP.


<<WAITING FOR POSITIVE RESPONSE AT LEAST THIS TIME>>


<<<<<<<<<<<PLS NEVER EVER PURCHASE SAMSUNG >>>>>>>>>

I am shocked up with the recent experience of mine with Samsung Electricals Authorised Repair Centre/Branch office at Nirala Nagar Lucknow.

I had purchased a Samsung SGH L700 mobile worth Rs. 7100/- from Ganpati Mobiles, Sri Ram Towers, Hazratganj, Lucknow in May-2009. The mobile was working well but in July-09 it started showing some unexpected problems viz. if I received a call and talked for some time more that 3 mins it used to disconnect the call. And it never fully charged the battery and after calling or receiving calls it discharges.As the set was never wet nor it was dropped by me.I immediately took my set to the Authorised Service Centre of Samsung situated at Chauraha No.8, Nirala Nagar, Lucknow and then after 2 weeks they backed me the set that now the set is working o.k.but after some time it started the problem of charging and memory card.I again contacted the service centre and after a week they informed me that your battery is damaged and will be replaced, so I purchased a new battery but in vain, because the battery was ok I again contacted the service centre then they said that the mother board is damaged and it will required to be replaced and it will take 10 to 15 days. I have deposited my abovesaid Set in Dec-22 but there is no any response from the Service centre.Please do the needful

PRATEEK PANDEY
[protected], [protected]

DATED-26.3.08
FROM
UTTAM PUGALIA
133, N. S C BOSE ROAD,
KOLKATA-700040.

TO
SAMSUNG INDIA ELECTRONICS PVT LTD,
10A, LEE ROAD,
PRESSMAN HOUSE
KOLKATA-700020

SUB: YOUR ESTIMATE FOR REPAIRING MY SAMSUNG 32’’TV-----REQUEST FOR DISCOUNT ON REPAIR CHARGES
Ref: BP no.[protected].

THIS IS WITH REFERENCE TO COMPLAIN IN RESPECT OF LCD COLOUR TELEVISION BEARING MODEL NO. LA32M61BX / XTL AND SERIAL NO. AEHM31IL200075D PURCHASED FROM M/S.GREAT EASTERN TECHNOCITY ON 21.12.2007 VIDE CASH MEMO NO. TC/CB/03607/07-08.

GOING THROUGH YOUR QUOTATION THE REPAIR COST OF LCD TV IS RS.59, 196/- WHICH IS VERY HIGH TO BEAR FOR ME ANDANYONE IN THE WORLD WITH SOUND MIND.
Purchase Price of brand new 32’’lcd Tv Rs. 29333 +Vat
[which includes dealer’s margin and delivery cost]

Repairing Spare Part Cost Rs.59196/-
So in other words it seems that The Reputed Brand Samsung
Is marketing use and throw type lcd tvs.

I request you to look deeply into the matter and REDUCE THE SPARE PART COST TO A REASONABLLY LOW PRICE TO MAKE IT AFFORDABLE FOR ME AND EVERYONE WHO NEEDS.

HOPING FOR A POSITIVE RESPONSE

UTTAM KUMAR PUGALIA
[protected]
[protected]

During Diwali 2008 free checkup camping, I lodged complaint regarding broken door handle of my fridge. Complaint No:[protected]. Five months have since passed, it is regretted to inform you that such a huge Company could not replace door handle in spite repeated request. The service Deptt of Samsung India is so good to forget and ignored the complaint of a customer.

Samsung Ref- Model NO: RT 26 (prom)

Yes.one should think twice before going to purchase a product of Samsung.I have purchased a mobile costing Rs 5100 during Feb 2003. When I was trying to pick a piece of paper from the floor, sitting in my chair, the mobile fell to the floor just from the height of 1.5 ft. That is all. The mobile's net work was damaged and I had to purchase a Nokia during Nov.2004. Believe me this mobile is still working well not withstanding many such incidents which made samsung mobile useless. I have purchased a 1.5 ton window A.C. of Samsung, After working for 3 seasons, the unit is often visiting service centre every summer. The Service Centre handling my case, is hopeless. The A.C. unit is with the Service Centre.

So moral of the story is " think several times before purchasing Samsung"

samsung india electronics pvt. ltd — Faulty LCD Panel display

I had purchased a Samsung LCD TV on 19/10/2006 (Tax Invoice attached) with a clear understanding from the company's website that the life of the LCD is about 60000 viewing hours. However, after a matter of around 2 years the LCD display panel started showing signs of distration. I tried to contact the dealer from whom the set was purchased i.e. Emart Retail Ltd., Malad (W), popularly known as NEXT. However, this retail store had closed down. Then I contacted the authorised Samsung service centre on 25/4/2010. The technician who inspected the TV set clearly mentioned in his report that the "LCD Panel faulty" and the estimated cost of a new LCD panel was approx. Rs.26,000/-.(Report attached). I took up the matter with Samsung India Elec. Pvt. Ltd., who once again deputed a technician from the office of the authorised dealer on 11/6/2010. The same old verbal report was given. The technician informed that the matter would be reported to the company. However, there has been no further communication from the company upto date.
What I fail to understand is that when the company claims that the life of the LCD panel is 60000 viewing hrs (Samsung's website report attached), although guarantee for the TV is one year, how come the LCD display has started malfunctioning within a period of just under 2 years. I feel that I have been cheated by the company and seek justice.
tks n rgds

Vianney D'Gama
A/202 Palm Court, Link Road,
Malad (W), Mumbai 400064
[protected]

Samsung — LCD Panel Faulty

We bought a Samsung LCD TV (46 inches)1.5 years ago (In Jan 2009) from Alfa, Mumbai - India. It has cost me Rs. 78,000/-. Our TV usage is not heavy, with viewing limited primarily to night time viewing. However, since last few days, the picture completely turned off, there was no picture and just white screen.
I did complain with Samsung Customer support. The customer care executive visited our home, told us that the entire LCD panel is problematic and you need to replace the panel. The new LCD panel will cost you Rs. 34,000/- and it comes with 1 month warranty (only).
We asked the customer service the following
1. Why Samsung promises 1,00,000 hours of TV viewing for their LCD when such nasty faults happen?
2. If the main part of the TV is defunct then you need to replace it free of cost OR you should recall such faulty product.
3. Why should I not go to the media / press and display this false claim of Samsung? Why shouldn’t I not expose

I am going to call the media at my home and expose the worst LCD TV product and show the viewers and readers not to buy Samsung LCD TV.

GSM E-250 — GSM E-250

I had purchased GSM E-250 mobile phone on 1st Nov., 2007 at Dharamshala, Himachal Pradesh. The mobile had suddenly stopped displaying and there was no ring tone. The problem was brought to the notice of your dealer who suggested us to report in your service center at Palampur. I was not satisfied by your person at Palampur and his behaviour was not good which is bringing bad name to your esteemed company. I also called in your service helpline who asked me to go again to Palampur which is about 50 KM from here. I have already spent around 500/- in going to Palampur and Dharamshala and having mental harrassment. Ultimately I have to move to the consumer court at Dharamshala.

my sim is not working in m samsung galaxy y phone. its working with other sets i have checked with vodafone care they said no problem with the sim. kindly help