[Resolved]  Samsung Camcorder, Philips Cd Player — Non receipt,NO response

Address:

Jodhpur, Rajasthan

From: Nirmal.Ostwal [mailto:nirmal.[protected]@adityabirla.com]
Sent: Friday, February 11, 2011 4:45 PM
To: '[protected]@bagittoday.com'
Cc: '[protected]@bagittoday.com'
Subject: complaint: Reg. wrong supply and non execution of order placed on your offer call on 8th Jan., 2011
Importance: High
Concerned officer/customer care
The following are the facts related to the complaints:
1.On8th of jan.,2011 Mr. Deepak Mishra of India today Book club/Bag It today has phoned me on my mobile [protected] and offered some tele purchase of certain items with an incentive of Free diamonds of weight 30 cents. I informed him to let me think on the subject and he should dial me after two hrs.
2. At around 6 pm ,he has again dialed and lured me to go for the purchases and I accepted the offer valuing Rs.16,399/- and he was to supply me one camcorder: Brand SAMSUNG 12.6 mega pixel and one CD Player Brand Philips along with free supply of diamonds. The amount was paid by HDFC card ending with no.9154 on 8/1/11 itself. The merchant advice was sent by the supplier to my Bank on 11.01.11 and the same was debited to me.
3. It is also committed that delivery shall be made by Blue dart courier or any reputed courier with a maximum 21 days on the address given by me which is as follows:
Nirmal Ostwal
“INDRA VIJAY”
15 B Shantinath Nagar,
Soor sagar road, Jodhpur 342008 Rajasthan.
4. Just after having booked the items as stated above and making payment through credit card,,ID NO. given to me is[protected], he immediately switched to another offer which is mandatory to execute the order already placed, I did not have any option except to accept the things as I have already made payment of first order. He offered me Samsung 32”LCD quoting Rs.32999/- when I give my consent he informed that this model is not in stock as such I have to go for another model: Samsung 32”,Giga Sound,5 series HD, which is for Rs.39999/- and offered 60 cent diamonds. I had no option except to accept the offer and payment of Rs.39999/- was made on the same day ie 08.01.11. The ID no. for this is[protected] Merchant has sent his advice and the amount was debited to my credit card which has been paid by me.
5. I had made complaints and wanted to know the dispatch particulars. Following are the persons to whom I have talked.
1. Deepak mishra
2. Mr.Gaurav
3. Mr.Mayank
4. Mr.Keshar
5. Mr. Shivnath
6. Lastly Mr. Praveen on 09.01.11


The complaint nos. are as follows:
1.21579/28.01.11 for id[protected]
2.21618/28.01.11 for id[protected]
To utmost surprise of mine I was sent the 32”LCD Samsung 3C350 model having value of Rs.32999/- without any 60 cent diamond pack which was a committed free gift and also the free set top Box of airtel/ Tatasky, these things are mentioned in the bill issued to me along with the consignment. The no. of bill is TRNPL/DLI/10-11/180432 DATEED 29/01/11.I immediately lodged /contacted the bagit Today, of India Today Group on the nos[protected], and [protected].When I contacted on 9th of Feb. I was informed that they are arranging to pickup the wrong supply made to me through the same courier and amount will be refunded by the same time they were unable to tell me any thing about the first order.
When I contacted on 1.th,Mr.praveen has made sorry and asked me to send the LCD back and then after 21 days they will release the payment in my credit card account have objected it as who is going to bear huge cost of courier and rather then giving credit in my credit card account they should refund the entire amount which in total for both the orders, by Demand draft payable at Jodhpur along with the interest, He has refused to do so and told me that his senior person will have a talk with me after one or one and half hour. Lateron Nobody has talked to me.
Enjoying with the money, fraudently taken from the customers and not responding properly, appreciating the mistakes made by them is not at all acceptable from such a big group and highly unethical.
I by this communication call upon you to refund the entire amount with [protected]@18%pa and advice your courier ARAMAX to lift the pack which you have sent me which is lying intact with me at my address within a period of three days from today and confirm on return mail Else a legal action shall be initiated against all the concerned and for the cost and consequences you all shall be held responsible.
Expecting your early response,
Thanks & regards
Nirmal Ostwal
GM (Law)
Ultratech cement Ltd.,
(Unit: Birla white)
D-7 Shastrinagar, Jodhpur 342003

Tele:[protected]D) [protected](Mob)