[Resolved]  Samsung Galaxy Tab — Non receipt of free goods

Samsung — Non receipt of promised gift

I purchased a colour television from a dealer under the "Khulja simsim" offer. However, it has been more than a month after I purchased and I am yet to receive any scratch card. I followed up with the dealer and I called up Samsung's help line. The dealer always asks me to wait for a day or two and the helpline guys put me on to a loop.

Same happened with me too except i bought this from another retailer...also did i try to bring forth this issue by contacting their customer care and belive me they did'nt bother just kept on transfering my calls from one dept. to another. And now i have instead of the bluetooth and the leather case this [protected] and [protected] two BP No. It really sucks...

I have encountered the same issue. I was promised the Bluetooth headset and cover along with the device. It has been almost 15 days and i havent received it.

The customer support at [protected] really sucks. You call them up and it says " Thank you for calling Samsung Smarthphone helpline' and then another voice says ' Your connection will now be terminated'. Are they shooting like Robocop 2?

What the freaking hell is going on with Samsung. They are selling a product worth 36, 000 and they havent spent 5 paisa on their customer service. Why do they promiose freebies when they cant deliver. I am dissapointed. Should have gone for an iPad. Never buy a Samsung product ever again!!

The customer support when finally reached, say that it was despatched on 21-Dec, when the local bludart gur tells me there was never a package for me. The Samsung guys dont give us a consigntment number so that we may track thier lie. Pathetic company!!!

i also face the same problem. i bought tab on 10/12/2010 it is already 20 days over.but there is no telephone call from them till now. when i called customer care, there is no proper reply. and immediately i received an sms to my mobile saying that your problem is resolved. i do not know what it is meant. Now i am in dilama whether i have to still wait for accessories or buy iin the open market.

VENKATESWARLU HYDERABAD

The custom-made accessories is a problem, because they aren't available in the market, so I guess prociring it from Samsung warehouse is the best bet. I have been trying to get through samsung galaxy helpline at [protected] but in vain.

I bought a Galaxy tab from Ezone comos mall. Same story. After almost a month I have not received the freebies which was included in the 36k billing which was promised to be in within 7 days.

The EZONE and SAMSUNG service and customer care are useless and not responsive. One contact from SAMSUNG MR Sriram to deal with this issue is un professional, always says i will mail you all the details in 15 minutes and call you back in 5 minutes. This he did it to me for the past one month and for more than 5 times. I am ok if they can explanin why the delay/ issue. But thery are non commited, no explanation and do not care about the customer experience or feeling.
I need think hard to buy anything from EZONE or SAMSUNG. Simple: I would not buy anything of SAMSUNG or EZONE.

I bought my Galaxy tab on 10th December from Flipkart.com. Please dont ever buy anything from them or for that matter from Samsung. They have no idea what customer service means. They are such ungrateful *******. They dont even bother calling me back to update me on the status of the complaint. I feel so cheated and let down that they charged me so much and havent delivered on their promise.

I have purchased 5 galaxy tab from hydrebad and my experience is exactly the samr.i was promided a stereo blutooth headset abd a diary case and havent recd a single one as yet let alone 5 and the toll free customer care is a total waste of time.i got this as soon as the tab was launched in oct and 4 mths and still no response.when i called samsung to know where the diary case wud b availablefor me to purchase as the entire galaxy tab is uaeless without the cover and their response is even more irritating and vague.so anyone planning to buy a tab plssssssss wait until samsung improves its service.

This is nothing to do with croma, we bought a samsung tab from Reliance digital, in ambience mall gurgaon on 21.12.2010, and till date we are figihting with samsung to get the free goods delivered but to no avail, reliance backs out saying it is samsung's comittment and samsung are not responding, what cheats.