[Resolved]  Samsung India Electronics Pvt Ltd — mobile Not Repair under warranty

Samsung Mobile — Mobile not repair

ear Sir,

I have a samsung mobile, model no SGH-E251, which I purchased in sept 2008.

From Jan 2009, My Mobile key pad is not working. so I gave this mobile to repair centre M/s Maria.They kept the mobile 21 days . On 13/2, my sub-ordibnate collect the mobile but next day when I checked the mobile is not working.After that on 16/2, I registered a complaint on samsung service centre . My complaint no is [protected]. After that I am regular contact of service centre. But they are not able to solve my problem. Two times I talk with Mr. Savinder also through service centre nos but he is not able to solve the problem. I am trying to contact on his mobile but he is not picking my no.

On 20/2, My subordinate again give the mobile to M/s Maria. And collect the mobile on 27/2 but probelm is still not solve.

I am requesting to you please look into the matter and solve my problem.

Thanks and Regards,
Gaurav
[protected]

I HAVE SAMSUNG MOBILE, MODEL NO.SCH-B139, WHICH I PURCHASE IN 24 FEB 2009. THE PROBLEM IS TATA ZONE IS NOT OPEN I REGISTERED A COMPLAINT ON SAMSUNG SERVICE CENTER WHICH LOCATED AT PAREL NEAR HILL TOWER, BUT THEY ARE NOT ABLE TO SOLVE MY PROBLEM.I AM REQUESTINGTO YOU PLEASE LOOK IN TO THIS MATTER AND SOLVE MY PROBLEM

A-1 Electricals — Personal Loan

We have foreclose our Personal Loan of ICICI Bank Ltd in which we have been very punctual for all our instalments and have never missed a single one. On 26th March 2009 I have given the chequeof balance outstanding with 5.52% interest of early forecloser on outstanding amount. Cheque give by me was also from my ICICI Bank Account. I was given payment receipt for the same as well as one letter with complete details for foreclosure which was clearly stating that if the foreclosure settlement is done on or after 18th of any month one should give instruction for stop payment of next month instalment.
As my account was normally getting auto debit when I contacted bank by Phone Bank and Email I was surprised to get reply from Ms. Dipti Patel, Mr. Pankaj and Ashwini Sawant saying that though my saving account was debited with entire amount they do not consider loan amount as paid and on the due date my saving account will be deducted again for instalment which will be refunded after 20 days that to without interest.
I am surprise as my Saving Bank Account was debited with the said cheque on 27th March 08 how my loan can stand as pending and once loan is over automatically any agreement of auto debit instruction becomes void and Loan Department cannot touch our bank account. But I received email from ICICI Bank Ltd as well as phone calls from above mentioned Gentlemans / Madams saying they can do anything what they want.

DIER SIR,
MY MOBILE NO [protected] MY SAT SAMSUNG GURU 310 R,
SIR MY MOBIEL BETTRY ONLEY 30 COLL & BATTREY BAKAP VERY BAD
AND MY SAKIND MOBIEL SAM PROBLEAM,


SIR SIKEND PROBLEMS SWICH OF 5th COLL ATMATEK


SIR SUMSUNG SERVICE CENTER NO MY CITEY ( NAINITAL) UTTRANCHAL
YOUR SERVICE SENTER HALDWENE, NO RESPONCE SOAP
NOT- SIR PLICE HINDEY ME,

Samsung India Electronics Pvt. Ltd. — AC NOT WORKING : SERVICE NOT PROVIDED

Hi Samsung,

This is about my experience with your customer care services DELHI (Capital of INDIA - FYR as it seems that samsung is unaware of this) which has been worst till date. My AC is not working and i had logged a complaint for the same on 29-04-09 . It has been ten days now and i am calling your customer care centre ten times or more every day. Once, accidentally a person for the so called repair had come and said that he needed some time and will be back in half an hour but no one came back till now...Its really very sad and dejecting on your part that this is the quality of service you provide to your customers...so too in summers.

My opinion is that you should not continue with your services and products anymore ... If at the time of recession, this is the level of service we are getting from you then its better to bring this company of yours to a big end.

Also i called up your service manager but of no use ... as he never picks up the phone as he may be busy in providing services for customers of other companies EXCEPT SAMSUNG!!!

Still as they say HOPE sustains LIFE ... so I hope this mail of mine might make you realise some kind of responsibility towards your customers and the job for which you are paid.

FYI : AC is used in Summers only so its the right rather high time to act now...this summer only not the next one ...

Samsung India Electronics Pvt Ltd — need a personal loan

Dear Sir
Iam Gayathri, i have already taken a personal loan on hdfc bearing loan no:1408009, my emi is 2826/-i finished upto 10 months, but now i need 1 lakh personal loan again, when i ask ur hdfc customer care they were saying that my salary is rs.11000/-, so am not eligible to take another loan, but as a customer u can see my transactoins everything, am maintaining it very perfectly, for the past 10 months am paying emi, there is no cheque bounce or any other irregular payments, as a special case hdfc can treat a customer & u can resolve a customer problem no? u r seeing only salary, but when i take this personal loan they told me that after 6 months i can top up the loan & i can take one more personal loan, but now u have changed ur procedure & salary eligibility, i think u r not considering cutomer problem, pls look into this & resolve the issue

dear
sir/medam
My mobile still not return to me which is submit in samsung care centre jhansi uttar pradesh before more than 35 days.
i have complained for this more than 6 time in samsung care and visited to samsung care 10 time but my mobile not return to me.why they taking to much time to change the disply of moble
detail is given below-
model no sch-s259
BP No/ref no[protected]
date of submit-06/07/2009

dear sir take the neccessary action agaist them.i m very dispointed what can i do.
thanks and regards
krishna kumar
mob no [protected]

Dear sir,
I am rajiv verma &i am very dis-satisfy your service.I have a purchase your home theater model no. p-10 are not working then i have complaint for last june 2008 but your side not a response & my mobil model no.-x820 are given to service center for last five month but not response & no repair what this is your services. please take a action otherwise i m going to consumer court.

thanks & regards
rajiv verma
[protected]
.

Dear
sir/madam
My mobile still not return to me which is submit in samsung care centre vikas marg laxmi nagar before more than 15days.
I sumit my phone to repair with in warranty period.but now i found the service center is closed.I visited there more than 4times but there is no staff & no information about my handset.I m worried about my handset(Samsung-J600), when i got my handset??
Please take the neccessary action & contact me.

date of submit-03/09/2009

Thanks and regards
Taneesha Nambiar
Mobile no:- [protected]

Samsung India Electronics Pvt Ltd — Booked the product but not yet delivered

Dear Sir,

I have booked one washing mahcine by the name of Raju Ram. I got the delivery number for that as 82744478 from Mr Rajeev Yadav ( [protected]) he confirmed me that my product is delivered to the dealer m/s sachdeva & sons at saharanpur. I had visited the dealer several times but he told me that the product is not sent by the ware house. I am regularly following Mr Rajeev and he had started threating me that if i now call him he will beat me.
This is something very strange that i am not getting my product rather getting threat.

I have also informed the HR department but they are also not doing any help.
You are therefore requested to please look into the matter and help me getting my product.

With Regards,
Arvind Rathaur
[protected]

Samsung India Pvt. Limited — Poor service

We had cooling problem with my Samsung Refrigerator and complaint was registered in Jan'10 ref [protected].We was told that compressor need to be changed and Rs6000/- was paid for the same. The problem was not resolved and the refregetor started making unbearable sound. It was told that fan also need to be changed.We had to wait for as week for the part to come. A new service person was sent, he said that the earlier person had not assembled it correctly and no change was required. He repaired it and sound stopped. The cooling was to be checked after 24 hours. There was no improvement in cooling. We were told to switch off the refrigeator for 24 hours and restart. Nothing has happened and three weeks have passed .This kind of service is not expected from Samsung. We would not recommend any Samsung products for anyone in future. The only option left is to file case with consumer court.

I bought a Samsung touch phone F480 on 25th December 2008. In December end 2009 the phone failed.. We contacted the Samsung authorised service centers in NOIDA. They said they do not have spares. We registered a complaint online, we did not get any reply nor access the mail we sent. Next the local service centers said take it to Company service center. We visited the Company center at Nehru Place in March & they said warranty is over & we need to pay 6000/-.
Are these phones designed to fail exactly when warranty gets over. I was warned not to buy Samsung phones, I wish I had followed the advice. Is there some one in Samsung to whom we can escalate our request.
Regards
Geore

Samsung India Electronics Pvt Ltd — MOTHER BOARD

R/sir
This is to inform you i have purchase a samsung mobile before one month and the model sl no :-number is RW8Z441278K,but after 15 days i have received the problem from mobile .Than i went to service center of guwahati(assam) and give my mobile to repair and work order number[protected] dated-06/07/10 model:-b3210 amd ime:-[protected].But i have sorry to say that till date their no response from service center and they told me that your mobile mother board has crash it will take 1 month,
so i request you to kindly look into the matter solve it as soon as possible.


Thanking you
Sanjib deb
[protected]
SERVICE CENTER NAME

Netsol ASSOCIATES
UTTAM ARCADE
1ST FLOOR OPP.FOREST CONSERVE OFFICES
REHABARI
GHY:-8

Samsung — faulty mobile not repaired under guarantee

I am sorry to inform you that Samsumg Set SCH-F219ZRAINU is not working at all. I have given my set to service dealer A.M SERVICES SCO -1034-35 SECTOR 35 but i didnt get any satisfactory results from your dealers service my set is still not repaired from 20 days their is some problem in MOTHER BOARD and few days back on [ 26/06/2010] i had buy m mobile. i request you to please change my mobile.
till now i am very frustated from the dealers behaviour , i am really very fed up to go their after every 7 days & they dont even repair my mobile even.
so please take stricked & immidiate action on your dealers i was expecting good dervice from your company but the result was opposite this is first time i bought samsung mobile & i had very bad experience in the first time.
please do reply me positively this is my last hope from the company.

SAMSUNG/MOBILE — MOBILE NOT REPAIRED FROM AUG 4 till now

I had given my Samsung 2130 mobile to your Service centre for repair on Aug4,2010.
Service Centre details---
A.M.services,
SCO1034/1035,
Sector--22
Chandigarh
Since then I had visited twice. But no proper response..Then I called your Customer care No twice. They said that they are transferring my call to Mobile deptt but both times line cut.
NOTHING DONE...I HAD CONTACTED CONCERNED ASM Mr. VIKRAM([protected]), BRANCH MANAGER Mr. Amarjit. But mobile still not repaired. Daily they tell lie..

NOW I WANT NEW SET AND COMPENSATION OF RS 500000/- for harassment
regards
Sanjeev Aggarwal
Mobile no--[protected]
[protected]@yahoo.com

SAMSUNG/MOBILE — not repair under warranty

model no E1125W date of purchage 17/09/09,IMEI NO [protected]
Not repail for long time in G N H Telecom,first floor, Tilak Bhawan,sharma market,Atta chowk,mob [protected],status no 794,date 19/07/10
pl consider this complatent
Ravindra Nath Pandey
mob [protected]

Samsung — not got delivery of product

not got delevery till nowproduct booked on 13 august 2011 order no-[protected] mr.lavi agarwal
chowk bazar , najibabad


samsung laptop

Samsung Mobile India — not functioning

Sir,
samsang model:F 309 No:A 0000017F 3913 , i have purchased this hand set from, Reliance Communication on[protected] vide cash memo no:1009458 , the day purchased , i landed depth problems and i am out of communication world. I approrched your service center ane they could not rectify, then they replaced the unit on[protected] after hectic drill aroung your service center, and again same problem and my person waiting at your service center for several hours on every visit and they will repair and it was more than 10 times.
Recently on[protected] i had handedover the unit at your service center ,but they could not delevered even today due to in convence of communication i have purchased NOKIA UNIT on 2-9-2010. I request your good self refund my amount Rs: 5,300=00 .

Samsung India Pvt. Ltd. — Mobile Problem

I have bought a mobile of Samsung, product code SCH F399. Mobile was stoped working, actually its touch screen was not working and went to samsung service centre and submittted handset to get it rectified. I have received my problem with the commitment that handset is now ok but after receiving handset and when i started to use this handset problem is as it is.

I think we are fool and company is here to make us fool.

Samsung — NOT REPAIRING

dear sir,

i have Samsung fully automatic machine that is out of warranty,it has encountered a problem of not working on 2 sep. 2010. i submitted its complaint at its serves center on 6 sep. 2010, but still its not repaired and whenever i called or went to service center they have only one answer it will be repaired soon its part is not available by the company whenever it is available it will be done but its more then 1 month and they dint even talk in behavior they said "ni hogi agar 6 month tak part ni ayega to hum 6 mounth tak kuch ni kar sakte jo karna kar lo consumer forum jana chale jao wo hamara kuch ni ukhad sakte vo hamare liye hi kam karte hai" these words are by the manager itself .


please help us sir washing mashine is not an product without which we can does our work. we purchase product for convince not for headache please help us soon..


complaint no. is [protected]

V.K.Aggarwal.