I would like to draw the notice of all concerned
and vent my grievances for taking me out of the rut
but the proper authority.
A SBI Customer, holding Savings Bank Account No.[protected] with SBI, Karimganj Branch, Karimganj,
Assam and My SBI ATM Card No.[protected].
For study purpose, I have been living in Jadabpur, West
Bengal.My Study Centre is Cyber Tech Info, Kolkata - an
Axis Bank Customer having EDC Terminal (id:[protected].
I was to pay my tuition fess of Rs.9, 200.00 on 30-July-2008.My ATM card was used to make the payment via the
Cyber Tech Info's EDC Terminal.My first operation for
payment gave out no transaction slip to show the success.
On being asked, second operation was made, but that one,
too, failed without yield of any transaction slip to show the success. I was then asked by the Study Centre to withdraw the amount from nearby ATM Centre and make payment in cash. Accordingly, I went to withdraw the requisite amount only to find that Rs.9, 200.00 plus Rs.9, 200.00 totalling Rs.18, 400.00 has been debited to my account. I reported the matter to my study centre as well
as sent an email to my local bank. After a few days, my
centre collected report of its account status from his Axis Bank.It showed no deposit of Rs.18, 400.00 on 30-July-2008.
Then I personally contacted my local bank in Karimganj, Assam and submitted hard copy of application.
Based on my application, after some discussion with concerned Axis Bank branch, Kolkata, the SBI, Karimganj
referred the matter to the Asstt. General Manager (Operations), Switch Centre, Navi Mumbai. The inital correspondence with Switch Centre was followed by reminders through my local bank.I also sent to letters
personally by speed post. But, No response from the AGM
(Operations), Switch Centre was ever available to my local bank authority or to myself.I also made a few communications with my local bank via e-mail just to keep matter alive.
Thus waiting for a time, I felt totally frustrated at the cool apathetic attiude of Switch Centre authority,
I find myself compelled to send emails to various corporate authority of the SBI for return of my amount
of Rs.18, 400.00 which was though debited, but not paid to
the beneficiary. I sent emials to cgm.[protected]@sbi.co.in; dgm.[protected]@sbi.co.in ; gm.[protected]@sbi.co.in ; and customer care, Bengalore. There were cool attitude from all quarter, only response on 23-Dec-2008 from k. mujumdar" <asc.[protected]@sbi.co.in> appeared to be little hopeful. The message in its entirety is quoted below:
From: k. mujumdar <asc.[protected]@sbi.co.in>
Subject: Re: Fw: Re: Transaction by ATM Card - Account Debited, but Amount Undisbursed to Beneficiary
To: [protected]@yahoo.co.in
Date: Tuesday, 23 December, 2008, 11:27 AM?
Dear customer,
Both the transactions are successful in Mastercard data. We will raise a chargeback through Mastercard. Kindly wait till we recover the amount from AXIS Bank.
Regards,
KAJARI MAJUMDAR
AGM,
SBI ATM DEPTT (MASTERCARD / VISA)
None of my e-mails that followed the message to know the
probable time was responded to.
Already more than three months have since been over, but
the amount has not yet been recovered in favour of me.
This is how the grievances of the customers in terms of
monetary loss is being dealt with by the SBI.
![State Bank of India [SBI] Logo](/thumb.php?bname=1&src=state-bank-of-india.jpg&wmax=280&hmax=280&quality=90&nocrop=1 "State Bank of India [SBI] Logo")
SBI — SBI internet bank failure GRPT failure
I transferred an amount of 5000/- to SBH account [protected] on 20 March 2009. This transaction has been done using "state bank group transfer" and the transaction number is IZ00056445. The transaction type is GRPT. While doing this transaction I wrongly selected the SBH branch. Actually the account belongs to RLY station SBH branch. But I selected Leela ML SBH branch. Still now the amount is not credited in the concerned account but it is debited in my account. Please trace the amount and in which account it is credited.Ref No. showing for this transaction is “GRPT INB: IZ00081416 TRANSFER TO[protected]