State Bank of India [SBI] Complaints & Reviews

Dear Sir,

I hv been a SBI card holder and honestly this is the worst ever card available in the world. Bank do claim of transparency and high values but the reality is far far away from the claims. I hv not been receving any statements from bank since last 2 years and I had been chasing bank for a period of 2 years almost begging to give me the statement of my account so i can clear the account but nobody is bothered to listen to customer but just want him to pay all what THEY ask. In my opinion, I hv alrdy paid much more than my actual usage but still the bank is asking for money. Despite of my repeated requestes no statement has been provided in last 2 years, so how can I pay the money without knowing what has happened in my account in this period.

I am ready to pay each & every single paise of bank that I hv used BUT I wont be paying any un-justified charges and that is very much clear. Sir, pls pls help me on this issue.

I am a client of SBI Cap Securities and trade using the SBICAPSEC site. The contact numbers mentioned on the site to be called on, whenever I face any technical difficulty do not work. None of them is accessible and always busy, both off/on trading hours i.e., 9:45 AM-3:30 PM. I have found a great difficulty in contacting them and have had to resort to mailing their help desk which takes around 30 min to reply to a technical fallacy.

Hi .,
I am got user name and pass word for onine banking, but whenever i enter it giving invakid pass word and user name.
What is the solution for this?

Thanks in advance...!
Ravi Kannan A.

Urgent:Deactivate ATM CARD of A/C N.o:[protected]

Respected Sir/Madam,

It is for your kind attention that I have misplaced my ATM card [protected] today 19th July, 2009 around 11 AM. This card was issued from Wadda Branch of State Bank of India, District-Pithoragarh, Uttaranchal.262521. And I wish to apply for the same again.
Following are my details

Name:Nitin saun
Date of Birth:28/08/1982
Mother's Name:Chandrakala Devi
Father's Name:Mr.Bikram singh Saun
Current Address: 372 A sudama nagar, Indore, MP
Permanent Address:VILL-Wadda PO-Wadda, District-Pithoragarh State-Uttaranchal 262521
ACC N.o:[protected]
Mobile N.o:[protected]

Hello,

My name is Deepshankar Dey, and this complaint is against SBI, India largest bank.

Context: I was trying to open a savings account and deposit money in SBi :-).

Description: Just imagine citizens, and beaware because here is a bank who doesnt value any ones time and money, had it been a private bank they would have been backpacking by now.

I went to the Pune main branch approximately 20 days back to open a savings account, with a lot of trouble i got an account opeining form, in the mean time i also got to hear a few harsh words like " wo madam ke pass jao", Computer pe se haath nikalo" etc... finally i fill up the form and submit it to this very well spoken lady, who was the only point of help but had no powers what so ever.

Please mark my words, "this bank can convert automation into manual work, there is a form for everything...every single thing"

I had to fill up a form for Online banking, Debit cards (Joint Account Holder) and god know for what else in future.

Then i had to collect the passbook, and i wasn't surprised to the tone of the teller, they were rude to the core. as in they were passing on a favour on the customers.
I had a few bad instances as well in just 20 days of opening this account, for everyones information these 20 days were utilised by SBI to just open an account.

Finally their online banking never works, i am still waiting (7days) for their online banking credentials to work for me.

SBI Customer service is the most pathetic one i have ever spoken to, even BSNL has a better one, the guys sitting out there dont know heads no tail about their services, there is no co-ordination between bank and the contact center, the only answer they have is "Please Visit The Branch"

Problems in a flash:

1. Bad reception
2. Bad customer service
3. Bad personnel sitting at the teller (Very Rude)
4. Bad co-ordination between customer service and bank
5. No point of contact to get information conveniently ( I can loose anything if you get information at one counter)
6. Bad way of providing facilities - Internet Banking, Pin, Sccount number (SBI would frustrate you so much that you will be forced to not use any of the SBI services)
7. SBI will call you to the branch for everything.

Crux:
Its been 20 days i haven't been able to operate this account, its still in the initial strugling stage, which is ka Account opening in SBI.
This bank can only operate in villages where people dont know the importace of online banking, customer service and where they would like to go to the branch for every single reason, no offences though.
I have been so frustrated with this service that i have planned to close this account/no operate this account, and open up another account in any other bank, and never ever in my life would i ever engage with SBI for any reason.

MY MOBILE NUMBER IS [protected]. I HAVE REGISTER THIS MOBILE 2 YEARS AGO AT SAAHI CELLULAR, GNT ROAD, ELURU, WEST GODAVARI. FROM 9 MONTHS YOUR BANK OFFICIALS HAVE SENT A MESSAGE TO MY MOBILE NUMBER AS YOUR STATEMENT DT. HAS BEEN DISPATCHED. BUT I HAVEN'T ANY CARD ON YOUR BANK. SEVERAL TIMES I AM REMINDED THIS MATTER TO YOUR BANK ASSISTANTS AT THE TIME OF THEY WERE CALL ME. SO PLEASE PURSUE THIS MATTER AND INSTRUCT YOUR ASSISTANT AS EARLY AS POSSIBLE.


THANKING YOU SIR.

sir,
this is danish khan i have an acc. in union bank of india, i m with drawn the money of sbi atm machine in branch of chirag ali lane, firstly i enquiry of my acc. the time is 17-7-09 at 10:48 am, transaction no. is 1367, response code.000, card no.[protected], atm id iss1an00084754, available balance 2700 this is showing then i try to withdraw suddenly light is gone, cash not came, in machine light is glowing & sound came then the receiveing is come u withdraw the 1200 rs then the available balance is 1500rs...
sir it's urgent plz help me
o m waiting for u r response
my contact no. is [protected], [protected]

Sir,

SBI STATES AS" THE NUMBER ONE BANK OF INDIA IN THIS BUSINESS", BUT HAVE DENIED ME A ELIGIBLE HOME LOAN FOR MY SON.NOT ONLY THAT BUT THE OFFICER CONCERNED BEHAVED IN A NON-BUSINESS LIKE MANNER.

I WAS GIVEN A ELIGIBILITY CERTIFICATE BY MY SBI MIND SPACE BRANCH FOR RS. 40.00 LACS FOR HOME LOAN FOR MY SON. WHEN APPROACHED THE OFFICERS CONCERNED ONE MR. SATYENDRA FROM BORIVLI (WEST) BRANCH DENIED THE AMOUNT. HE SAID WE ARE ELIGIBLE FOR RS. 35.00 LACS ONLY.

WHEN I ASKED WHERE IN THE WORLD I WILL GO FOR THE SHORTAGE OF 5.00 LACS AT THE FAG END OF THE DEAL, I WAS INFORMED BY THE MAN THAT "SBI NEVER TOLD TO YOU TO BUY A HOUSE AND ALSO THERE ARE MANY OTHER BANKS IN THIS FIELD AND YOU CAN AVAIL THE LOAN FROM THEM.".

NOT ONLY THAT I WAS IN AGONY, BUT I WAS TO APPROACH THE HDFC BANK FOR THE LOAN WHERE IN THE LONG RUN I WILL MAKE A LOSS ON INTEREST OF RS. 5.00 LACS. WHO IS RESPONSIBLE FOR MY LOSSES??? SBI BANK ONLY. SBI SR. OFFICERS MUST REMOVE SUCH USELESS STAFF FROM THE MARKETING FIELD LIKE HOME LOANS- A MOST SENSITIVE FIELD, WHERE THE EMOTIONS OF A MIDDLE CLASS PERSONS ARE INVOLVED. I HOPE THE SENIORS SITTING AT THE BKC BRANCH WILL LOOK INTO THE MATTER AND WILL GIVE ME A SATISFACTORY INFORMATION ON THE ACTIONS TAKEN AGAINST THE CONCERNED PLERSON. I AM READY TO GIVE THIS TO THEM IN WRITING. I WILL ADVISE ALL MY FRIENDS AND COLLEAGUES NOT TO APPROACH SBI FOR ANY LOANS.

JAI HIND, JAI MAHARASHTRA.

Hi,

I have saving account in Selaiyur, Chennai branch. One year before I relocated to Navi Mumbai. I went to CBD Belapur branch to fill and submit the account closure form. No one was accepting the form to close the account. They told me to go to Chennai and close the account.

Before leaving the Chennai, I talked to Relationship Manager in Selaiyur branch and he told me to transfer or close the account from...

I have registered for LIC payment by SBI credit card. I got a SMS on 09.01.08 saying that, my bill payment will be done on 10.01.08. i got customer care to stop payment as i earlier by cash to LIC, but cusotmer care guy told me that, it was paid on 08.01.08 itself (Rs. 8491/-) So i got one day late SMS. Then i dropped the check to SBI, even though i was in tough situation financially that time. Unfortunately i could not write the date in the check. I got check bounce letter from SBI after a week. Again dropped one more check. So the amount got credited just a 4 days late than the due date. For that Rs. 1000/- penalty given by SBI in next month statement. I called customer care so many times regarding this issue, they did not reduce the penalty amount. I sent many mails also to sbi. but no reply. Just a week back i have given a complaint also, then customer care replied that SBI will come back in 4 days. but no calls.

I could not get the tax exemption also for that LIC payment this year since the LIC transferred 2008 amount to 2009. I faced lot of problems as well as my tax exemption has also gone.

Now the amount i have to pay SBI is Rs. 6026. I want close the issue anyway. Pls let me know how best you can reduce the penalty.

Pls call me as soon as possible,

P.K. Krishnakumar
ph. No. [protected], [protected].

Dear Sir/Mam,

I, Ketan D. Sardesai, Unfortunate Credit card holder & horribly harassed of SBI Credit cards. I have already once complained regarding harassment implied by SBI recovery dept. My case ID is CaseID=[protected]' After launching a complaint last time, Miss Amarpreet Kaur spoken with me regarding my complaint & even wrote to me & promised to resolve my problem. As per my previous mail & continuous request, I wanted SBI to cut my payments from my account directly. I have given the request in their supplied format. I have acknowledgement copy of the same with me. She confirmed me that I should send her a cancelled cheque & she will start auto debiting my dues from my account on monthly basis. When I converted my dues in ECS they said my amount per month is 2193/- . I wrote her in Email that I have lost trust from SBI people because every time somebody from SBI commits some thing & other says it is invalid. This has occurred many times. Hence I requested her to confirm that what will be my amount of EMI & for how many months it will get cut & I will send you the cheque so that she can start auto debiting the amount from my account. No reply was there from her side till the date.

2 days back the same things have started again. SBI executive from Mumbai namely neetu called from[protected] & suddenly started convincing me for settlement of amount in lesser amount. I clearly mentioned that I am not interested in settling it, Since day 1 I am interested in auto debit only, but this so called customer care team could not solve my single query till the date. Every time they say that this harassment will not happen again & every time it happens repeatedly.

That lady was not knowing anything about my case & even was not ready to here single word from me & was just forcing me to either settle or pay full amount at once where as I have been committed by them to cut it in 12 months. I have planned my finance according to the same, then how can they say that Miss Amarpreet is wrong? If she is wrong then why she committed like that ?

Same day evening other lady from[protected] called neesha & she suddenly turned around, she said that I will not be availed with ECS without any reason as she committed that she don’t know it. Then I said that their other executive was offering me settlement & she typically said that she was wrong & no settlement is possible.

These people are just playing with customer’s life. How & why should I disturb my finance planning for whole year because of SBI mistake & carelessness ?
Who will pay for the mental imbalance created due to continuous harassment from SBI executive ?
Who will bare the tension & problems created due to contradictory behavior of SBI recovery people ?
Who is going to pay If I loose something major like my job due to this bad customercareship as I am not allowed to talk on phone while on job ?

Finally that lady neeta has taken the promise from me to give 3 cheque’s for my pending amount, which will hamper my month badly & going to create mess in my next remaining years budget. I am holding SBI responsible for the same & not willing to pay the amount in such big quantum. I am ready to pay it from day 1 but whole team of SBI has failed to give me only service of auto debit in 12 months. I am warning SBI customer care & recovery dept that this is not possible for me to pay such a big amount suddenly. That lady neeta is going to send her executive to me on Monday. I need my solution before that. As I am unable to pay such a big amount at once. It will create problems from me & I don’t want to bare problems of being honest & bad service from SBI. SBI recovery is solely responsible for the problems created in my life & instability created.

I hope you can do a little about this. Need a help being a honest customer & citizen.

I have acquired a number [protected] which belonged to some guy named Chandrakant Parabh, I have this number since over a year now.

We don't know who this guy is... or what he has done. But we are getting continuous calls from your call center #[protected] asking to pay or what not. Inspite of telling them over a month to update their database they keep calling.The last person we spoke was Rahul Kumar from the call center.

I would like to know what kind of harassment is this? Inspite of not dealing with SBI in anyway you people have made us loose our sleep like we are criminals.

Thanks and Regards,
Trina

MY SBI Saving A/c No [protected] is with SBI's ITI TownshipI BRANCH, Distt RAEBARELI, U.P., My exiting card was not working then I requested for Replacement card.The officer got my form filled and told me that same I have forwarded for replacement of ATM card. after it Bank's Deducted ATM Replacement CHARGE from my A/c but Today after 2.5 Months cards did't recd me. Then i went to Branch they told me that ATM card did't issued by the Head Office, and they will also remind complain to their head office to issuing ATM Card. .please look in to itand resolve urgently.
Mahendra Pratap Singh
[protected]

Dear Sir
GREETINGS!!

With kind regards i wish to inform you that on 26th May 2009 i received one call from[protected] named Mr. Rahul his mobile number is [protected], in which he told me that i am Rahul and i am calling you on behalf of RBI (Reserve Bank of India), and your credit card settlement is come from parliament and i am appointd as Cdedt Officer to resolve your problem.

In which he assures me that i[censored] make Rs. 15500 which your outstanding is we settle your case and as per his assurance i make a payment of 15500/- (Full and Final payment) in favor of SBI Account[protected] and card number[protected], book number 309577, receipt number 13893159.

I make a payment through cheque 078381 dated 30.05.09 already debited from my account on 10.06.09.

Now the Question arrises if SBI employees uses the name of Reserve Bank of India, this is purely MISSAPPROPRIATION of FACTS.

Please let me know / issue the NOC to me and kindly update my CIBIL record as well.

Regards

Nitin Sharma
[protected]


--- On Sat, 11/7/09, nitin sharma <[protected]@yahoo.co.in> wrote:


From: nitin sharma <[protected]@yahoo.co.in>
Subject: Kindly update CIBIL Record
To: "SBI" <head.[protected]@ge.com>, "SBI" <feedback.[protected]@ge.com>, "SBI" <helpline.[protected]@sbi.co.in>
Date: Saturday, 11 July, 2009, 10:19 AM


Dear Sir
GREETINGS!!

With kind regards i wish to inform you that i had make a payment of 15500/- (Full and Final payment) in favor of SBI Account[protected] and card number[protected], book number 309577, receipt number 13893159.

I make a payment through cheque 078381 dated 30.05.09 already debited from my account on 10.06.09.

BUT THE QUESTION ARRISES IF I MAKE THE PAYMENT AS DESIRED BY YOU THROUGH FULL AND FINAL PAYMENT AND IN FUTURE PROSPECTS IF I WILL APPLY FOR PERSONAL LOAN FROM ANY BANK leads to results in my name is to be present in CIBILof Rs 5591 only, that is a major drawback for me.

As per your discussion you was supposed to forward necessery instructions to concerned officials for removing my name from CIBIL / update it for the same on that statement i make you a payment for the same, now you telling me that only payments details are upadated in cibil, this is misappropriation of facts. I make you paymeny on trust that my name is removed from CIBIL and now i am also in queue as the other persons are in queue to remove there name from CIBIL.

Hence i request you to please issue NOC (NO OBJECTION CETIFICATE ) leads to result in benificial for me in future prospects.

Always hope for the best services from your side.

Warm Regards

Nitin Sharma
[protected]

--- On Fri, 10/7/09, [protected]@cibil.com <[protected]@cibil.com> wrote:


From: [protected]@cibil.com <[protected]@cibil.com>
Subject: Re: Kindly update CIBIL Record
To: "nitin sharma" <[protected]@yahoo.co.in>
Date: Friday, 10 July, 2009, 4:05 PM



Dear Sir,


With reference to your mail, we would like to inform you that the function of CIBIL is to collect, process and collate credit information of individuals/ companies/ firms/ entities and to provide credit information reports to our members. The Company acts as a repository of both positive and negative credit information, historical and current on the existing and potential borrowers of the credit grantors.

It is the responsibility of the concerned members to submit correct, updated and accurate credit information to CIBIL. Credit Information Reports are purely based on data reported by various members.


CIBIL cannot modify any information in the database without the concerned member confirming the same. We request you to ask your Bank to send us the updated data and we will upload the same onto our database. The changes will then get reflected on your Credit Report.

If and when there are any grievances, the individual needs to resolve it with the concerned Bank or may write to the Customer Service Department of the concerned bank and after resolving the matter, the Bank informs CIBIL to take the necessary action.

Thanks & Regards,

Jennifer Dmello.

This document is classified as : (-) Public (-) Internal (X) Private (-) Departmental (-) Confidential



nitin sharma <[protected]@yahoo.co.in>
07/09/2009 12:31 PM To SBI <head.[protected]@ge.com>
cc
Subject Kindly update CIBIL Record







Dear Sir
GREETINGS!!

With kind regards i wish to inform you that i had make a payment of 15500/- (Full and Final payment) in favor of SBI Account[protected] and card number[protected], book number 309577, receipt number 13893159.

I make a payment through cheque 078381 dated 30.05.09 already debited from my account on 10.06.09.

BUT THE QUESTION ARRISES IF I MAKE THE PAYMENT AS DESIRED BY YOU THROUGH FULL AND FINAL PAYMENT AND IN FUTURE PROSPECTS IF I WILL APPLY FOR PERSONAL LOAN FROM ANY BANK leads to results in my name is to be present in CIBILof Rs 5591 only, that is a major drawback for me.

As per your discussion you was supposed to forward necessery instructions to concerned officials for removing my name from CIBIL / update it for the same on that statement i make you a payment for the same, now you telling me that only payments details are upadated in cibil, this is misappropriation of facts. I make you paymeny on trust that my name is removed from CIBIL and now i am also in queue as the other persons are in queue to remove there name from CIBIL.

Hence i request you to please issue NOC (NO OBJECTION CETIFICATE ) leads to result in benificial for me in future prospects.

Always hope for the best services from your side.

Warm Regards

Nitin Sharma
[protected]

I had opened an account on 9th July 2009 with SBI, sector-11, Rohini, New Delhi-110085 Branch. The request for the cheque book was made immediately. However i am yet to receive the cheque book. The staff at branch, when contacted, said that they'd forwarded the request to the concerned department. They have not been able to give me the contact details of the concerned department either. The contact centre of SBI[protected] does not know the status either. The telephone numbers provided by the contact centre[protected] and[protected] are not answered !! And the customer care number given on the website[protected] puts you on a good 10 minute wait before disconnecting you. In case anybody is aware of how to escalate the matter or how to get in touch with the relevant individual then i will appreciate the help.

Thanks and Regards
Vikrant Kathuria

Dear Sir,

I am planning to go further study in abroad for some Fast track course and for that I need education loan upto Rs.7.5 lac. I had applied for education loan to SBI, but they refused my application due to course. They replied me that this kind of course not included in our criteria.
But I have an evidence that bank has already sanctioned loan in same Fast track course one month back. Even bank officers told me that we gave this type of loan but now we stop.

In connection to this I mailed to chairman of SBI, he replied after 4-5 days that bank has no such policy regarding edu.loan. Even local RACPC authority told me that we gave but since last one month we stopped.
So, its different policy on paper and on pen.
Bank spare millions of rupees on advertisement that "THE BANKER TO EVERY INDIAN".
I am too much disappoint regarding bank's two face policy. I do not found any transparancy regarding its policy.

I MadhuGoel holding an Saving Account in SBI –Saharanpur Road Branch Dehradun (3137) My S/B A/C No[protected] swiped my ATM cum debit card in ATM outlet of Dena Bank GMS Road Dehradun Branch on 1st April 2009 for drawing Rs.1000 ( One Thousand only) but machine displayed the massage unable to process.also I received the printed massage slip.I tried repeatedly 2 times consecutively and got same massage. “Unable to process” On checking my account I found that Rs 1000/- has already deducted from my a/c on 1st april . I complained to Branch manager Dena Bank GMS Road Dehradun Branch he advised me to contact to My A/c holder SBI Branch accordingly I had given written complaint to Branch Manager SBI Saharanpur Road Dehradun (3137)Branch with all details endorsed by BM Dena Bank GMS Road Dehradun Branch and copies of massages received ‘UNABLE TO PROCESS” on 7th April09 but till date the amount is not reverted to my account.

Hi All

I went today to SBI North Paravur Branch to open a New Savings Account along with a new Demat Account. I currently BANK with HDFC and ICICI banks and wanted to try out SBIs new Demat Account...This is what happened when I went and enquired about opening a new Account..
Me : I want to open a new...
Woman at Customer Relations Desk : (Points to the side and says) There...(And turns her face away).
I goes to where she pointed and struggles to find out the Account opening Form...
it was a blue booklet with lots of pages..I was confused whether I have to fill in all the pages and wanted to know what all types of accounts are available etc So I goes back to the Woman at the Desk..
Me : Escuse me..(No one listens) After trying once again I thought well I shall give a try..
then I thought how can I apply for the account and DEMAT account without knowing about the different Fees etc...I had also written a check to pay the initial deposit and wanted to ask whether I should pay in cash, Should I go and take photocopies of my ID documents etc..
So I goes back to the lady and ask whether she will help me fill the form.
Woman at Customer Relations Desk : (Lady at the desk lifts her face and looks at me with an irritated face) NO - You have to do everything yourself.
Me : OH..(I goes back to where I picked the form and places it back there and heads out of the bank).
The lady continues talking to the assistant manger at the next seat...

While heading back I looks back into the BANK I see a Husband and wife talking to another executive.
(I tells to myself "long live public sector" and heads back to HDFC bank)
This is what happened inside HDFC
An executive : Hai Namith. What made you come here.
Me : I want to open a DEMAT Account.
Executive : (gets up and brings back an account opening form and explains me all the details). He fills up the form and asks for my PAN card and takes a copy from within the BANK itself. Instructs me where all to sign. Then tells me about a new Money Back Investment scheme which started lately. I thinks about the difference between the two places gives the cheque I wrote to open the account at SBI as the HALF yearly payment for the investment..
Executive : I need a few more minutes to fill up the form. If you are busy you can go. I shall come to your home with the forms. Hands the cheque back to me

I go home happily yet frustrated thinking about the largest BANK in INDIA..

If this is the condition when there are only 2 customers at the BANK premises what will happen when there are a handful!!!

LONG LIVE PUBLIC SECTOR!!!

Respected Sir,
I have opened saving account in satana branch, Dist Nashik, (Maharashtra) and also apply for ATM card but it not received yet.
so please tell us reason and send ATM card at the earliest

MANOJ LAXMAN WAGH
Bank- State Bank of India
A/C No. [protected]
Branch Statana Dist nashik

Regards
Manoj Wagh
Mob. [protected]
Satana (Maharashtra)

I am Indranil Chatterjee and had a SBI More Silver Card. I was out of town and SBI never contacted me for the bill. After I was back in Mumbai Some Agency contacted me and asked to make a payment of Rs.700 which I made immidiately and promised me a settlement of Rs. 6500 the next month(June). They never contacted me again. Suddenly a person called Mr. Ashish Deshpande claiming himself as Senoir Executive Officer from Legal Cell located 3 rd Floor Mahalaxmi Engineering Estate, Mahim(W) sent a collection guy called Mr. Ramakant in the afternoon which was inconvinient to me as I work night shift (informed in the past). I said I didnt received any sort of communications from their offices so the guy connected me to MR deshpande who abused and threated me, and the most he said will launch a legal complain even to my employer. Is this the way you collect. I need an Answer.
([protected]@gmail.com)