Dear Sir,
This is with regard to the captioned account in your bank, its really shocking to know that even after giving reminder to your bank employee the work has not been done from last 11 months .On 10 th sep. 08 I went to the bank asked for the formalities but the employee was not aware about the documentation which is required in the case and asked me to visit the branch after 15 days then he will be providing all the information, but on the next visit he was not able to provide the information, i myself went to CA and asked for the formalities needed for the deceased case and then i submitted the documents to Mr Jag Lal but for last 6 months he haven't replied anything regarding the claim and always gave me false excuses that he is busy, some officer came, asked me to visit bank aftr 5:00 P.M, this is march closing, so he is unable to entertain us, even he don't know the process of deceased claim properly, as right from the day when i gave him the hint of whether the succession certificate is needed he simply refused to go ahead with that procedure telling that its a long procedure to continue .After that i handed over the documents personally he had let down the papers for 6 months, i think that is an auditable issue how can an employee keep the documents for such long time period ?. Now after completing the formalities asked by him he is asking me for succession certificate this must have been told earlier also, at the time of filling the documents i.e in December 08, Ive forwarded the documents through speed post in the month of july and visited bank personally after 15days asked him about the papers bt he refused that he didnt get any papers, consulted the person who receives courier told me that he has received the papers the next i made the courier but the person who took after the charge of those papers misplaced it and is nt coming to bank.Then again i was bound to make a complaint to The Chief Manager(S.B.I) which i did it on 26/06/09, its almost 1 month but i haven't got the reply that why i am compelled to make a complain against your staff members, and now this will not stop its just the starting and will be critical for the concern staff, as my husband is no more he got expired on 13/10/2007 my age is almost 53 and i am having a daughter, i have to take care of her, she is about to get married and i need money & if one should not get money on time then whats o[censored]se so please request you to look into the matter . Now I want the compensation on the particular amount, because this money had to be invested but due to this problem was unable to, now bank has to bear the loss and will have to compensate me.
I hope to get your reply within TAT time and if i don't get the reply on time then i will be escalating the matter to the higher authorities & Banking Ombudsman, Grievances, Local control unit, i need and explanation on priority or else be prepared for difficulties.
Kindly provide the information regarding the complain on priority within the TAT .
I will be highly obliged.
Regards
Kadambari Agarwal
[protected]
Aug 14, 2020
Complaint marked as Resolved
INDIA INFOLINE LTD
About Us
We are a one-stop financial services shop, most respected for quality of its advice, personalised service and cutting-edge technology
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Our vision is to be the most respected company in the financial services space
India Infoline Group
The India Infoline group, comprising the holding company, India Infoline Limited and its wholly-owned subsidiaries, straddle the entire financial services space with offerings ranging from Equity research, Equities and derivatives trading, Commodities trading, Portfolio Management Services, Mutual Funds, Life Insurance, Fixed deposits, GoI bonds and other small savings instruments to loan products and Investment banking. India Infoline also owns and manages the websites www.indiainfoline.com and www.5paisa.com
The company has a network of 976 business locations (branches and sub-brokers) spread across 365 cities and towns. It has more than 800, 000 customers
India Infoline Ltd
A SEBI authorized Portfolio Manager; it offers Portfolio Management Services to clients. These services are offered to clients as different schemes, which are based on differing investment strategies made to reflect the varied risk-return preferences of clients
India Infoline Commodities Limited
India Infoline Commodities Pvt Limited is engaged in the business of commodities broking. Our experience in securities broking empowered us with the requisite skills and technologies to allow us offer commodities broking as a contra-cyclical alternative to equities broking. We enjoy memberships with the MCX and NCDEX, two leading Indian commodities exchanges, and recently acquired membership of DGCX. We have a multi-channel delivery model, making it among the select few to offer online as well as offline trading facilities
India Infoline Marketing & Services
India Infoline Marketing and Services Limited is the holding company of India Infoline Insurance Services Limited and India Infoline Insurance Brokers Limited.
a) India Infoline Insurance Services Limited is a registered Corporate Agent with the Insurance Regulatory and Development Authority (IRDA). It is the largest Corporate Agent for ICICI Prudential Life Insurance Co Limited, which is India's largest private Life Insurance Company. India Infoline was the first corporate agent to get licensed by IRDA in early 2001
(b) India Infoline Insurance Brokers Limited India Infoline Insurance Brokers Limited is a newly formed subsidiary which will carry out the business of Insurance broking. We have applied to IRDA for the insurance broking licence and the clearance for the same is awaited. Post the grant of license, we propose to also commence the general insurance distribution business
India Infoline Investment Services Limited
Consolidated shareholdings of all the subsidiary companies engaged in loans and financing activities under one subsidiary. Recently, Orient Global, a Singapore-based investment institution invested USD 76.7 million for a 22.5% stake in India Infoline Investment Services. This will help focused expansion and capital raising in the said subsidiaries for various lending businesses like loans against securities, SME financing, distribution of retail loan products, consumer finance business and housing finance business. India Infoline Investment Services Private Limited consists of the following step-down subsidiaries.
a) India Infoline Distribution Company Limited (distribution of retail loan products
(b) Moneyline Credit Limited (consumer finance)
(c) India Infoline Housing Finance Limited (housing finance)
IIFL (Asia) Pte Limited
IIFL (Asia) Pte Limited is wholly owned subsidiary which has been incorporated in Singapore to pursue financial sector activities in other Asian markets. Further to obtaining the necessary regulatory approvals, the company has been initially capitalized at 1 million Singapore dollars
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