[Resolved]  SBI Railway Card — misleading information

still its bieng 24 hrs i haven, t got any follow up by the bank allthough the cont details are allready with them still they are not taking it seriously so its really frustrating that after lodging a complain i am not getting any response its jus they are posting comments but not ready to resolve the issue i think so u need to take some serious actions towards bank that no bdy can mislead to consumers .

its bieng like 72 hrs now i haven, t got any response from the bank regarding the issue with card so seriouslly i need to file a case against bank for providing misleading info to there customers .

I GOT A CALL FROM SBI REGARDING THE SBI SHUBH YATRA CARD & AS PER INFORMATION GIVEN TO ME I AGREED TO TAKE SHUBH YATRA CARD FROM THEM. BUT WHEN I ACTUALLY RECEIVED A CARD ALONG WITH TERMS & CONDITIONS I REALISED THAT INFORMATION IN BROUCHURE WAS NOT MATCHING WITH INFORMATION TOLD TO ME OVER THE PHONE BY THEIR EXECUTIVE MAINLY 3 POINTS
1) CARDHOLDER NECESSARILY MUST BE ONE OF THE PASSENGERS ON THE TICKET
2) RAILWAY POINTS SHALL ACCRUE ONLY FOR THE MEMBERS INDIVIDUAL FARE EXCLUDING SERVICE CHARGE LEVIED BY IRCTC
3) RAILWAY POINTS CAN BE EARNED ON 1ST CLASS AC, AC II TIRE, EXEC.CHAIR & AC CHAIR CAR TRAVEL ONLY.

THEREFORE I REQUEST THEM TO CANCELL MY SHUBH YATRA CARD WITH IMMEDIATE EFFCT & CONVEY THE SAME TO ME AS PER DETAILS AVAILABLE WITH THEM. I SENT THIS MAIL TO SBI ON 22ND MAY 2011 BUT TILL DATE NOT RECEIVED ANY REPLY FROM THEM.

I FEEL SOMEBODY SHOULD TAUGHT A LESSON TO THESE PEOPLE WHO GIVE MISLEADING INFORMATION TO GET CUSTOMERS.

SBI — Regarding SBI railway Card

To,
Whomsoever it may Concern
Subject: - Regarding SBI railway Card.
Card No. [protected]
Name: - Ajay Dnyaneshwar Bendbhar

Dear Sir/Madam,
I received SBI railway card monthly statement of Rs. 1004.18. But Till Date I have not received SBI railway Card. I tried so many times to contact you through your customer service no.
[protected], but it’s no use. Please send me acknowledgement of courier receiving SBI card to me. We don’t expect such kind of service from SBI (nationalized bank).
Hope you will solve the issue.

Regards,
Ajay Bendbhar
[protected]
Address:-MMRDA DURGA NAGAR FL 74B BLDG2
ASHTVINAYAK JOGESHWARI E
MUMBAI 400102

I got a call from sbi credit card department from October 2012. regarding the proposal of a sbi railway platinum card. They told me that there would be only Rs. 500/- annual fee on the card & it would be paid only once in a year, but when the card was issued to me on 5th november 2012, then without any use of card yet, bill was provided on my mobile is Rs. 561.80., while I not use this card yet and even not get password of this card. So, prior to any use of this card , how can you provide me statement of monthly bill. then I tried to contact customer care of SBI Railway card from last 3 days, but there is no any response from your side.. & I also sent complaint by SMS but not get any reply yet.. they were saying earlier that there would be annual fee which i will paid only once rs. 500 in a year & no any hidden or extra charges will be paid. but now they said that on 18th of every month a bill generate & if I do nothing then also service tax & other taxes will be come in that bill, which were not mentioned earlier, so Why I use this card If there are only loss from this card & I not get any financial gain of a single rupee in a financial year. so i want to lodge a complaint against them and its a request please make sure that this gets rectify as soon as possible & withdraw this card.. I not use this card yet & never use this ..

With best regards
Vivek Omkar