[Resolved]  Snapdeal — send wrong item, and not refunding after returning the product

MOBILE COVER

Mobile Cover not fitted in my phone (order no-[protected]) So please replace this cover as soon as possible Thanks Sweta [protected] Sweta.[protected]@gmail.com

pendrive

On 1st January I ordered one combo of Kingston pendrive and today is 10th January. I hate your delivery service

product not replaced

dear sir/madam, i received a faulty electronic product from snap deal.com, and requested for replacement of the product, bu the product have still not been replaced by snapdel.com, my request number is 11188421.

replacement of stylish blue jean

I want to change the size(32) and colour light blue.so please kindly arrange my needful as soon as possible. order no:[protected] ticket no:3638559 corier AWb:[protected]

sir
oder id [protected]
my product is deliverd
and send product dtdc curious.
but i see cancel in my system.
why???
please solve this use and replay fast
send your product this add:-
Name of company: Vulcan Logistics,
Floor and street number: Khasra No 1740/1211/1/2/2 Min, 1289/1212, Village Khandsa,
Near By Hero Honda Chauk Footover Bridge Begmpur Khatola Road
City: Gurgaon (Haryana)
Pin code: 122004 and attach curiur seallip

Dear srinivasan1990,

We request you to share your correct 11 digit order id or complaint number to help you out in best possible way. Kindly drop us an email on [protected]@snapdeal.com with these details so that we may assist you with this issue.

Regards,
Team Snapdeal

Transaction failed but money deducted

Hello @Snapdeal team,
I had placed an order of Ambrane mAh 10000 power bank just now and payment was made by SBI net banking (Transaction Ref No IG0CDBTJC8 for Rs.699 on 08-JUN-16 09:58) but confirmation not yet been received from your end. Pls confirm my order as early as possible.

Dear Biswajit Dev,

Kindly share your registered email id and contact details on [protected]@snapdeal.com to assist you further.

Regards,
Team Snapdeal

Dear srinivasan1990,

We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

Regards,
Team Snapdeal

Not returning Phone

I baught xolo Era 4g phone 8 june an I complaint to snapdeal on 9 june about this phone regarding return this because this phone battery is not good with internet. they told me to return this but today 23 june still they are not returning this and taking time so much.

मैं लोगों को बताना चाहता हूं कि snapdeal मेरी नजर में बहुत ही घटिया साइट हे या फीर ये चिटर हें झूठे हें मेरे पास इतने सारे रिटर्न है जो यह लोग रिसीव नहीं कर रहे अब मेरे पास दो औपशन बचे हैं यातो में इन पर मुकदमा दायर करूं या इनके किसी कोरियर पर्सन पकड़ कर बेठा लूं जब तलक मेरा मसला खत्म नहीं हो जाता
I want people to know that in my view, very poor site snapdeal O Otherwise they are liars they are to Citr I receive so many people are not doing it now returns which are left to me, if not these two Awpsn may sue they hold a person sitting or couriers take over when the divorce is not my issue
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Dear Mohammad Nadim,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Sir my fault that I did just that from your site to Suping The amount of punishment is more than 20, 000.

Dear Mohammad Nadim,

We wish to inform you that your complaint did not pass our internal security checks. We regret that we will not be able to help further with this concern.

Regards,
Team Snapdeal

Hi Lazy Snapdeal team,

Order ID: [protected]

How Much Careless and irresponsible are Stupid Snapdeal Employee !!!

only commitment no Resolustions why ????

Firstly Delivered Wrong Product with seal opened and different material inside Product box and I raised complaint on same day 22 Dec 2016, But No Return, No Replacement, No Refund till now I Tired to call snapdeal customer care and listening answers Wait For 24-48 Hours, Again And Again.

Two times courier boy visited at my pickup address and he said your product complain is forwarded for wrong product but its seal opened, so raise complaint again for seal opened when we will pickup your product, I informed I have already explained everything to customer care representative, its customer care representative flout not me,

and he closed my return request two times when i called to know why you have closed my request so he answered me, your no. was not contactable

And When I Insist To Transfer Call To Senior, always employee answered Not Available, Busy, And Raised Complaint On 22 Dec 2016 But As Of Now No Resolutions ? I want to only my refund, whether you take your product back or not i don't care

Dear snapdeal
I am purchasing nova hair straightener nova nhs-897
m not happy with product, very bad experience snapdeal . next time i will not buying from ur site ... and this is not the origional product and there are so hitting issue .
Order no - [protected]
Suborder no - [protected]
Invoice no - S1214B/16-17/364404
I am facing prblm from fisrt day & i already call ur customer care 4-5 times . Even customer care not supporting customer . From your customer care side i am discuss issue mr kafil ansari, he will tell to reward back from snapdeal but till time we not receive any call from ur side .
Very inresponsible people your customer care executive ...
i am dissatisfied with ur services and i didnot expect this services from snapdeal and i will never recommended any of my friends and relatives to deal with ur company further.
Expect positive response from ur side asap...
regards

fraudster.
purchased an eye multivitamin tablet from snapdeal.they sent me the wrong product, successfully retured back the parcel to Snapdeal, made promises to refund my money through neft, but still I didn't get my money.and I didn't get the invoice too.actually they sent two parcel of same order and unfortunately I accepted the wrong one.

Bisht 27 March
Dear Snapped, ,
One pair of Fila Gray Calve shoes for Rs 1040 ( style no 391R169854N) vide order No.[protected] online . The same was delivered to me on 30 May 2016 vide invoice No SC6059/16-17/5100dated 26/05/2016 of M/S Padmawati Enterprises, Gurgaon as per my orderNo[protected] . I rarely used it and on the third /forth day o[censored]se, One of the shoe has developed cracks on top.

I had raised the issue with the supplier. He advised to contact the manufacturer. Accordingly I wrote to customer care of FILA . They after seeing the photographs, approved the complaint and assured that snapped will change the shoes with five working days. Communication with your help department was of no use as the said it is beyond return policy.
Now five months have passed. Kindly advise me what to do with these shoes. Should I send it to your Head as a token of gift for not listening the complaints even after approval lof the manufacturer?
Regards

First email:

Complaint Number 41169019 & 41169006
Order ID: [protected]

Hi Snap Deal Team,

I am writing this email on behalf of Mr. Babu KC, Kuzhivelilputhenpurayl (House) who ordered 5 items in SnapDeal.

Unfortunately he received only 3 items where 2 are still pending (Order ID: [protected]). The scheduled date of delivery expired today 1104/2017 1:00PM but he didn't received the product.
He didn't even received a call by the courier service representative. Please check and let us know what happened to the delivery of those order.

Screenshots attached below for your reference.

[protected][protected][protected][protected][protected][protected][protected]
Second email:

Hi Snap Deal Team,

I am little bit irritated with your service. Even after several calls to your help desk you have rescheduled again and again and your support team was apologizing me regarding the delayed delivery of the products which i had placed. Again my order was rescheduled to today and the executive assured me that i will get the product by today (between 9:00AM - 1:00PM).
Until now i haven't received my product.

What kind of service and support you are providing to your customers. I am thinking of posting this issue in social medias because you crossed the limit of breaking a customers patience.

Really Fedup!!!

--

Thanks Regards,

Babu KC

Dear Sir,
As per discussion and below shown reference no
Order ID: [protected] (1 Item)
Placed on 07 Apr, 2017,
Ordered product details :-
Eco Shopee Best Single Bucket Mop 360 Rotating Floor Cleaning Magic Mop. on 07 April 2017

But from 07 April 2017, till date, order status is not updated on snapdeal app,

Even when i talk with customer executive, every time i will get falls commitment.

So i requested to look at this matter on top priority and deliver the product till 20th April 2017 or refund my amount on freecharge account( Free charge no is [protected]), I don't want amount in snapdeal account any more.