Sony Ericsson K550i — No Service available | |
I am Mayur Muthe, using Sony Ericsson handset. On 6th march 08 I purchased K550i and using that regularly. On 11th of Aug 08 I faced one problem in that handset (K550i), was showing insert sim continuously so I took it to one dealer as your service stations timing are not comfortable (Sat- Sun Off, Other days- 10am to 6.0pm.) any professional or person doing private service can not reach your service station Unless otherwise he would have taken leave for such reasons. Dealer helped me in this regard and submitted that handset to service station on 12th Aug 08 and communicated Job Sheet no to me. After 5 to 6 days I followed up with your service station (Salora International- Bibvewadi, And Tilak road branch). As a good support executive she told me that I will get handset after 2 to 3 WORKING DAYS and confirmed that Handset is suffering from Hardware problem and hardware will reach Pune within next 2 days. So after 15 days also I have not received any feedback or any communication from your service station. After every two days, only I am calling and getting fake or inconvincible reasons from so called your service station. I contacted Pune manager of Salora International (Mr. Raju- [protected]) but gentleman requested me to wait for 2 – 3 hrs. And assured that he will call me after investigation of the matter. But as he was very busy so next day I called him as he failed to communicate with me. Nothing helped me out. So I searched online for help. I contacted your customer service on 3rd of Sept08. & logged complaint with no SE 7732493. The executive asked me to wait for 48 working hrs and assured me that he will get back to me within that time. But he also failed to fulfill commitment. So again I contacted after 3 days. Repeatedly with same story I am suffering. Once again I called & Mr. Muneed attained me on your helpline. And registered new complaint with SE 4318662. He also assured me that he will let me know about the handset within 24 hrs. Now as per Sony ericssons strategy at that time also I have not received any call from him. So after a day I called up and Mr. Vivek attained me and he also committed same thing. But no help I received from helpline. May I get help from you. Was this information helpful? | |
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Comments
sir iam purchase in k550i mobile phone pur date 06.06.2008 in univercell tiruvarur tamil nadu. my mobile is problem in 05.02.2009, iam serveris in 05.02.2009 unvercell service reports no:9106/05.02.09. on one month before in NO SERVICE. is very poor service in sony.IMEI NO [protected]
its been 1 month i hav submitted my set at RT international service center at sec-18 CHANDIGARH, AND hav not recived any response from them...
Sony Ericsson — no any feed back fromyour service station
we are giving our instrument at your ahmedabad service station on 24/06/09 at accel frontline service301 shastra buliding opp drive in cinema ahmedabad phone noumber[protected] e mail adress mprc.[protected]@accelfrontline.in
they are give reply next day about esstiment of repair but after four days passed he is not giving any reply they are never lift above phone and give answer it is 15 km far away from home.so we can not reached plese give any proposal to solve my problem you have obey service rules of nokia it's service are best in sector
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Sony Ericsson — Worst Service provider
am Mayur Muthe, using Sony Ericsson handset. On 6th march 08 I purchased K550i and using that regularly. On 11th of Aug 08 I faced one problem in that handset (K550i), was showing insert sim continuously so I took it to one dealer as your service stations timing are not comfortable (Sat- Sun Off, Other days- 10am to 6.0pm.) any professional or person doing private service can not reach your service station Unless otherwise he would have taken leave for such reasons.Dealer helped me in this regard and submitted that handset to service station on 12th Aug 08 and communicated Job Sheet no to me. After 5 to 6 days I followed up with your service station (Salora International- Bibvewadi, And Tilak road branch). As a good support executive she told me that I will get handset after 2 to 3 WORKING DAYS and confirmed that Handset is suffering from Hardware problem and hardware will reach Pune within next 2 days. So after 15 days also I have not received any feedback or any communication from your service station. After every two days, only I am calling and getting fake or inconvincible reasons from so called your service station. I contacted Pune manager of Salora International (Mr. Raju- [protected]) but gentleman requested me to wait for 2 – 3 hrs. And assured that he will call me after investigation of the matter. But as he was very busy so next day I called him as he failed to communicate with me. Nothing helped me out. So I searched online for help. I contacted your customer service on 3rd of Sept08. & logged complaint with no SE 7732493. The executive asked me to wait for 48 working hrs and assured me that he will get back to me within that time. But he also failed to fulfill commitment. So again I contacted after 3 days. Repeatedly with same story I am suffering. Once again I called & Mr. Muneed attained me on your helpline. And registered new complaint with SE 4318662. He also assured me that he will let me know about the handset within 24 hrs. Now as per Sony ericssons strategy at that time also I have not received any call from him. So after a day I called up and Mr. Vivek attained me and he also committed same thing. But no help I received from helpline.