[Resolved]  Sony Ericsson Mobile (Model No. W710i) — Delaying repairing of Mobile Model No. W710i, work Order No.- SE309CPT10210, Case No.[protected].

To,
The Customer Care department,
Sony Ericson.
Delhi, Kolkata, Mumbai

Sub: Delaying repairing of Mobile Model No. W710i, work Order No.- SE309CPT10210, Case No.[protected].

Dear Sir/Madam,
My Mobile Phone was out of order and I have given for repairing to your service center in Jamshedpur (Care point – 1st floor, 9 Bagan Area, New Kalimati Road, Near Hotel Sagar, Sakchi Jamshedpur-831001) on 13/07/2009 with Rs.300/- advance. It was assured by Care Point that it would be repair and handed over to me within 15 days from above mentioned date, but they fail to hand over me the same even after 2 months showing unavailability of spare parts. I asked them to show the repairing job no. they also could not provide the same. Finding no alternative, I had complained the matter to the customer care department on 20th August 2009. After that I got the Job/work order No. as mentioned in the beginning of the letter. From the Customer care department it was promised to hand over the Mobile set, after repairing, within 15 days time. But with deep regret I would like to inform that even after so many correspondences the set has not been repaired and handed over to me till date, showing the same reason of non availability of spare parts. Again I contacted to your customer care department and surprisingly, I came to know 2 different stories.
. Mr. Virender Kumar of customer care department of Delhi office told me that he has got the information that the set has been repaired and handed over to the customer. When I stated him the fact that set has been not be repaired, he asked me to tell the local service center at Jamshedpur to contact with him immediately. I arranged the local service center to talk with Mr. Virender Kumar. During their conversion I got the second story that Mr. Ranjan Das Senior Manager of your Kolkata office ordered the local service center to drop matter as the case is quite old.
Now, please tell me why the customer will be harassed for the last 3 months in such a manner without any clear cut information / valid reason. Take necessary action to repair my set at the earliest otherwise I will be forced to go the Consumer Court for proper justice. All previous correspondence are attached below here with for your ready reference.

Thanking you.

Pankaj Kumar







Sony Ericsson Contact Center, Ticket: 78842894
From : questions in <questions.[protected]@support.sonyericsson.com> Fri, Sep 25, 2009 05:36 PM
To [protected]@indiatimes.com •
Reply

Reply All Forward Open in new window Show Original

•


Dear Mr. Kumar,
Thank you for contacting Sony Ericsson Contact Center.
This mail is in reference to your concern regarding Sony Ericsson handset. Thank you for providing your case details. However, with respect to
the feedback received from the service center, we would like to inform you that your handset has been repaired and ready for collection. So, we
request you to kindly collect your handset from the service center and confirm us
the same.
Best Regards,
Gupta, Richa , Sony Ericsson Contact Center
The details of this case are as follows:
Case: 78842894
Engineer: Gupta Richa
Case Opened: 20/Aug/2009 06:19:[protected][protected]
After receiving your message immediately, I contact Jamshedpur care point but not received any positive response from your local customer service
center. I have also received telephonic talk on 18/09/09 with Kolkata Care Center that with in 5 days your mobile shall be repaired positively.
Now I am fully disappointed with your service and with in a week time if you are not able to short out my problem which is continuing from last
3 months. I will go for legally action against your service.
From: questions in
To: [protected]@indiatimes.com
Sent: Sat, 19 Sep 2009 18:22:06 +0530 (IST)
Subject: Sony Ericsson Contact Center, Ticket: 78842894
Dear Mr. Kumar,
In reference to your e-mail regarding Sony Ericsson handset. We comprehend your sentiments over the delay in contacting you. We would request
you to kindly confirm us whether your problem is resolved or still persisting. Kindly confirm us the same so that we would be able to assist you in
the better way.
Best Regards,
Sharma, Vijay , Sony Ericsson Contact Center
The details of this case are as follows:
Case: 78842894
Engineer: Sharma Vijay
Case Opened: 20/Aug/2009 15:49:[protected][protected]Old emails:
[protected]@indiatimes.com, 04 Sep 2009 13:41 CET
From: , [protected]@indiatimes.com
To: questions in, questions.[protected]@support.sonyericsson.com
Subject: Re: Sony Ericsson Contact Center, Ticket: 78842894
all most 10 days over of last communication and earlier almost 2 months so how long it will take after communicated to you.
so now i am thinking i have bought wrong brand, so far i have hired about this brand its service is very prompt but how should i
believe i am suffering for more the 2 months.
pankaj kumar
From: questions in
To: [protected]@indiatimes.com
Sent: Wed, 26 Aug 2009 17:02:40 +0530 (IST)
Subject: Sony Ericsson Contact Center, Ticket: 78842894
Dear Mr. Kumar,
This mail is in reference to your concern regarding Sony Ericsson handset. Thank you for providing your case details. We would like to inform you
that we have forwarded your complaint to the concerned department and we assure you that we will surely get back to you with the best possible
solution.
We would also like to inform you that regarding the cost of repair, you will be informed by the service center only.
Warm Regards,
Lalit ,Sony Ericsson Customer Care
The details of this case are as follows:
Case: 78842894
Engineer: Kumar Lalit
Case Opened: 20/Aug/2009 15:49:[protected][protected]Old emails:
[protected]@indiatimes.com, 26 Aug 2009 12:44 CET
From: , [protected]@indiatimes.com
To: questions in, questions.[protected]@support.sonyericsson.com
Subject: Re: Sony Ericsson Contact Center, Ticket: 78842894
Dear Sir
the Service Tag ID No- SE309CPT10210 & IMEI No- [protected], Service centre nam is :Care Point , Jamshedpur, Jharkhand. Pl tell me
tentative time required for repairing & cost of the same by return mail. Advance of Rs 300 to Care Point on 13.7.09 but no action till date.
Thanks
Pankaj Kumar
Ph no- [protected]
----- Original Message -----
From: questions in
To: [protected]@indiatimes.com
Sent: Sat, 22 Aug 2009 10:25:18 +0530 (IST)
Subject: Sony Ericsson Contact Center, Ticket: 78842894
Dear Customer,
Thank you for contacting Sony Ericsson Support Center.
With the reference of your email, we understand that you have submitted your handset at the service center but you are not getting proper response
from service center people. We really apologize for the inconvenience caused to you. We would request you to kindly confirm us the service tag ID
along with the IMEI number of the handset and the service center name, since we need to get the history of your case. We will surely get back to
you with the best possible solution. In case of further query, please feel free to contact[protected]Prefixed by STD code of your city
(From Mobile or non-BSNL/non-MTNL No.[protected]Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.
Warm Regards,
Rahul ,Sony Ericsson Customer Care
The details of this case are as follows:
Case: 78842894
Engineer: Bist Rahul
CaseOpened: 20/Aug/2009 15:49:[protected][protected]Old emails:
[protected]@indiatimes.com, 20 Aug 2009 12:19 CET
From: , [protected]@indiatimes.com
To: , questions.[protected]@support.sonyericsson.com
Subject: Phones
Product: W710i
Opinion: Please tell me how much time you will take for Flex part no-SXK1097035.
I am suffering more than two months for this. From your service provider care point Jamshedpur (Jharkhand)
Country: India
First Name: Pankaj
Last Name: Kumar
Phone Number: [protected]
City / Region: Jamshedpur/Jharkhand
Agree Legal Terms: No.
Sign up for enews: No.
This line was auto-generated.
Please do not remove or alter text below this line. [X-Ticket:78842894,2]
Click for exclusive coverage on the New Bajaj Pulsar 220 the fastest Indian bike
questions.[protected]@support.sonyericsson.com, 22 Aug 2009 06:55 CET
From: questions.[protected]@support.sonyericsson.com
To: , [protected]@indiatimes.com
Subject: Sony Ericsson Contact Center, Ticket: 78842894
Dear Customer,
Thank you for contacting Sony Ericsson Support Center.
With the reference of your email, we understand that you have submitted your handset at the service center but you are not getting proper response
from service center people. We really apologize for the inconvenience caused to you. We would request you to kindly confirm us the service tag ID
along with the IMEI number of the handset and the service center name, since we need to get the history of your case. We will surely get back to
you with the best possible solution. In case of further query, please feel free to contact[protected]Prefixed by STD code of your city
(From Mobile or non-BSNL/non-MTNL No.[protected]Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.
Warm Regards,
Rahul , Sony Ericsson Customer Care
The details of this case are as follows:
Case: 78842894
Engineer: Bist Rahul
CaseOpened: 20/Aug/2009 15:49:[protected][protected]Old emails:
[protected]@indiatimes.com, 20 Aug 2009 12:19 CET
From: , [protected]@indiatimes.com
To: , questions.[protected]@support.sonyericsson.com
Subject: Phones
Product: W710i
Opinion: Please tell me how much time you will take for Flex part no-SXK1097035.
I am suffering more than two months for this. From your service provider care point Jamshedpur (Jharkhand)
Country: India
First Name: Pankaj
Last Name: Kumar
Phone Number: [protected]
City / Region: Jamshedpur/Jharkhand
Agree Legal Terms: No.
Sign up for enews: No.
[protected]@indiatimes.com, 20 Aug 2009 12:19 CET
From: , [protected]@indiatimes.com
To: , questions.[protected]@support.sonyericsson.com
Subject: Phones
Product: W710i
Opinion: Please tell me how much time you will take for Flex part no-SXK1097035.
I am suffering more than two months for this. From your service provider care point Jamshedpur (Jharkhand)
Country: India
First Name: Pankaj
Last Name: Kumar
Phone Number: [protected]
City / Region: Jamshedpur/Jharkhand
Agree Legal Terms: No.
Sign up for enews: No.
Click for exclusive coverage on the New Bajaj Pulsar 220 the fastest Indian bike
questions.[protected]@support.sonyericsson.com, 26 Aug 2009 13:32 CET
From: , questions.[protected]@support.sonyericsson.com
To: , [protected]@indiatimes.com
Subject: Sony Ericsson Contact Center, Ticket: 78842894
Dear Mr. Kumar,
This mail is in reference to your concern regarding Sony Ericsson handset. Thank you for providing your case details. We would like to inform
you that we have forwarded your complaint to the concerned department and we assure you that we will surely get back to you with the best
possible solution.
We would also like to inform you that regarding the cost of repair, you will be informed by the service center only.
Warm Regards,
Lalit ,Sony Ericsson Customer Care
The details of this case are as follows:
Case: 78842894
Engineer: Kumar Lalit
Case Opened: 20/Aug/2009 15:49:[protected][protected]Old emails:
[protected]@indiatimes.com, 26 Aug 2009 12:44 CET
From: , [protected]@indiatimes.com
To: questions in, questions.[protected]@support.sonyericsson.com
Subject: Re: Sony Ericsson Contact Center, Ticket: 78842894
Dear Sir
the Service Tag ID No- SE309CPT10210 & IMEI No- [protected], Service centre nam is :Care Point , Jamshedpur, Jharkhand. Pl tell me
tentative time required for repairing & cost of the same by return mail. Advance of Rs 300 to Care Point on 13.7.09 but no action till date.
Thanks
Pankaj Kumar
Ph no- [protected]
---- Original Message -----
From: questions in
To: [protected]@indiatimes.com
Sent: Sat, 22 Aug 2009 10:25:18 +0530 (IST)
Subject: Sony Ericsson Contact Center, Ticket: 78842894
Dear Customer,
Thank you for contacting Sony Ericsson Support Center.
With the reference of your email, we understand that you have submitted your handset at the service center but you are not getting proper response
from service center people. We really apologize for the inconvenience caused to you. We would request you to kindly confirm us the service tag ID
along with the IMEI number of the handset and the service center name, since we need to get the history of your case. We will surely get back to
you with the best possible solution. In case of further query, please feel free to contact[protected]Prefixed by STD code of your city
(From Mobile or non-BSNL/non-MTNL No.[protected]Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.
Warm Regards,
Rahul ,Sony Ericsson Customer Care
The details of this case are as follows:
Case: 78842894
Engineer: Bist Rahul
CaseOpened: 20/Aug/2009 15:49:[protected][protected]Old emails:
[protected]@indiatimes.com, 20 Aug 2009 12:19 CET
From: , [protected]@indiatimes.com
To: , questions.[protected]@support.sonyericsson.com
Subject: Phones
Product: W710i
Opinion: Please tell me how much time you will take for Flex part no-SXK1097035.
I am suffering more than two months for this. From your service provider care point Jamshedpur (Jharkhand)
Country: India
First Name: Pankaj
Last Name: Kumar
Phone Number: [protected]
City / Region: Jamshedpur/Jharkhand
Agree Legal Terms: No.
Sign up for enews: No.
This line was auto-generated.
Please do not remove or alter text below this line. [X-Ticket:78842894,2]
Click for exclusive coverage on the New Bajaj Pulsar 220 the fastest Indian bike
questions.[protected]@support.sonyericsson.com, 22 Aug 2009 06:55 CET
From: , questions.[protected]@support.sonyericsson.com
To: , [protected]@indiatimes.com
Subject: Sony Ericsson Contact Center, Ticket: 78842894
Dear Customer,
Thank you for contacting Sony Ericsson Support Center.
With the reference of your email, we understand that you have submitted your handset at the service center but you are not getting proper response
from service center people. We really apologize for the inconvenience caused to you. We would request you to kindly confirm us the service tag ID
along with the IMEI number of the handset and the service center name, since we need to get the history of your case. We will surely get back to
you with the best possible solution. In case of further query, please feel free to contact[protected]Prefixed by STD code of your city
(From Mobile or non-BSNL/non-MTNL No.[protected]Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.
Warm Regards,
Rahul ,Sony Ericsson Customer Care
The details of this case are as follows:
Case: 78842894
Engineer: Bist Rahul
Case Opened: 20/Aug/2009 15:49:[protected][protected]Old emails:
[protected]@indiatimes.com, 20 Aug 2009 12:19 CET
From: , [protected]@indiatimes.com
To: , questions.[protected]@support.sonyericsson.com
Subject: Phones
Product: W710i
Opinion: Please tell me how much time you will take for Flex part no-SXK1097035.
I am suffering more than two months for this. From your service provider care point Jamshedpur (Jharkhand)
Country: India
First Name: Pankaj
Last Name: Kumar
Phone Number: [protected]
City / Region: Jamshedpur/Jharkhand
Agree Legal Terms: No.
Sign up for enews: No.
[protected]@indiatimes.com, 20 Aug 2009 12:19 CET
From: , [protected]@indiatimes.com
To: , questions.[protected]@support.sonyericsson.com
Subject: Phones
Product: W710i
Opinion: Please tell me how much time you will take for Flex part no-SXK1097035.
I am suffering more than two months for this. From your service provider care point Jamshedpur (Jharkhand)
Country: India
First Name: Pankaj
Last Name: Kumar
Phone Number: [protected]
City / Region: Jamshedpur/Jharkhand
Agree Legal Terms: No.
Sign up for enews: No.
[protected]@indiatimes.com, 26 Aug 2009 12:44 CET
From: , [protected]@indiatimes.com
To: questions in, questions.[protected]@support.sonyericsson.com
Subject: Re: Sony Ericsson Contact Center, Ticket: 78842894
Dear Sir
the Service Tag ID No- SE309CPT10210 & IMEI No- [protected], Service centre nam is :Care Point , Jamshedpur, Jharkhand. Pl tell me
tentative time required for repairing & cost of the same by return mail. Advance of Rs 300 to Care Point on 13.7.09 but no action till date.
Thanks
Pankaj Kumar, Ph no- [protected]
----- Original Message -----
From: questions in
To: [protected]@indiatimes.com
Sent: Sat, 22 Aug 2009 10:25:18 +0530 (IST)
Subject: Sony Ericsson Contact Center, Ticket: 78842894
Dear Customer,
Thank you for contacting Sony Ericsson Support Center.
With the reference of your email, we understand that you have submitted your handset at the service center but you are not getting proper response
from service center people. We really apologize for the inconvenience caused to you. We would request you to kindly confirm us the service tag ID
along with the IMEI number of the handset and the service center name, since we need to get the history of your case. We will surely get back to
you with the best possible solution. In case of further query, please feel free to contact[protected]Prefixed by STD code of your city
(From Mobile or non-BSNL/non-MTNL No.[protected]Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.
Warm Regards,
Rahul ,Sony Ericsson Customer Care
The details of this case are as follows:
Case: 78842894
Engineer: Bist Rahul
CaseOpened: 20/Aug/2009 15:49:[protected][protected]Old emails:
[protected]@indiatimes.com, 20 Aug 2009 12:19 CET
From: , [protected]@indiatimes.com
To: , questions.[protected]@support.sonyericsson.com
Subject: Phones
Product: W710i
Opinion: Please tell me how much time you will take for Flex part no-SXK1097035.
I am suffering more than two months for this. From your service provider care point Jamshedpur (Jharkhand)
Country: India
First Name: Pankaj
Last Name: Kumar
Phone Number: [protected]
City / Region: Jamshedpur/Jharkhand
Agree Legal Terms: No.
Sign up for enews: No.
This line was auto-generated.
Please do not remove or alter text below this line. [X-Ticket:78842894,2]
Click for exclusive coverage on the New Bajaj Pulsar 220 the fastest Indian bike
questions.[protected]@support.sonyericsson.com, 22 Aug 2009 06:55 CET
From: , questions.[protected]@support.sonyericsson.com
To: , [protected]@indiatimes.com
Subject: Sony Ericsson Contact Center, Ticket: 78842894
Dear Customer,
Thank you for contacting Sony Ericsson Support Center.
With the reference of your email, we understand that you have submitted your handset at the service center but you are not getting proper response
from service center people. We really apologize for the inconvenience caused to you. We would request you to kindly confirm us the service tag ID
along with the IMEI number of the handset and the service center name, since we need to get the history of your case. We will surely get back to
you with the best possible solution. In case of further query, please feel free to contact[protected]Prefixed by STD code of your city
(From Mobile or non-BSNL/non-MTNL No.[protected]Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.
Warm Regards,
Rahul ,Sony Ericsson Customer Care
The details of this case are as follows:
Case: 78842894
Engineer: Bist Rahul
CaseOpened: 20/Aug/2009 15:49:[protected][protected]Old emails:
[protected]@indiatimes.com, 20 Aug 2009 12:19 CET
From: , [protected]@indiatimes.com
To: , questions.[protected]@support.sonyericsson.com
Subject: Phones
Product: W710i
Opinion: Please tell me how much time you will take for Flex part no-SXK1097035.
I am suffering more than two months for this. From your service provider care point Jamshedpur (Jharkhand)
Country: India
First Name: Pankaj
Last Name: Kumar
Phone Number: [protected]
City / Region: Jamshedpur/Jharkhand
Agree Legal Terms: No.
Sign up for enews: No.
[protected]@indiatimes.com, 20 Aug 2009 12:19 CET
From: , [protected]@indiatimes.com
To: , questions.[protected]@support.sonyericsson.com
Subject: Phones
Product: W710i
Opinion: Please tell me how much time you will take for Flex part no-SXK1097035.
I am suffering more than two months for this. From your service provider care point Jamshedpur (Jharkhand)
Country: India
First Name: Pankaj
Last Name: Kumar
Phone Number: [protected]
City / Region: Jamshedpur/Jharkhand