[Resolved] Sony Ericsson, W380i — Problem with brand new W380i | |
Dear Sir, 1. I purchased one W380i Sony Ericsson phone from M/S Neeru Enterprises Noida (Sony Ericsson Experience Store) on 23.8.2009 (bill no. 2716 dtd 23.08 2009, IMEI no – [protected]). 2. Since its purchase it was showing "emergency calls only" most of the time,I replaced the Dolphin(MTNL/BSNL) SIM with Airtel one but again the message 'Emergency calls only ' was appearing.Both the SIMs are functioning properly in Nokia & Motorola handset.The profile selected was normal and home It seems the signal receiving power of W380i is exiremely poor. Immediately I sought advise from their support site and was advised to take the set to their service centre 3. I deposited the set at the service centre of Sony Ericsson Noida (B 1/38 ,Sector 18 ,Noida Ph[protected] and they assured that the set will be replaced. From the people present at the Sony Ericsson service centre I gathered that there is general problem of loss of signal with Sony Ericsson sets 4. I was assured that my phone will be replaced and new phone will be given around 30.8.2009 but till now nothing has happened. 5. Around 4.9.2009 when I contacted service centre I was informed by Mr. Sreejalanand that as new handset is not in ready stock it has taken some time and he will inform about exact status in two hours by calling back. Nobody has called till now. 6. The Sony Ericsson Noida service centre either deliberately keeps the phone busy by keeping it off the hook or they will simply not attend to it. It is extremely difficult to contact them unless you go there personally. 7. My e mails to their support centre are rarely answered 8. I am totally convinced now that Sony Ericsson not only make phones which are unable to perform the basic function for which a phone is designed but also your service centre and customer support cell are TOTALLY USELESS. Till now no action has been taken to resolve the complaint though I have regularly pursued the matter. Complaint nos – • 78883476 • 79042420 • 85026496 • 85027096 • 85096322 In view of the above please necessary action may please be taken against Sony Ericsson and the contact address of their CMD may please be informed to me so that I can also write to him. Details : Tag no. provided - PVNA[protected] Address of Service Centre - M/S Neeru Enterprises , Sony Ericsson Experience store, B-1/38,Sector- 18 Noida 201301 Phone no.[protected] Date of purchase – 23.8.2009 Date of submission- 26.8.2009 Regards Sanjay Rahul [protected] Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 6 Comments | |
Comments
sony ericsson/w380i — theft of mobile
hi,sir,
am khaja mohamed from chromepet, i lost my mobile in hasthinapuram bus-stop on monday at 7pm,
i beg u to reback my mobile sir
thanks,
khaja mohamed
Sony Ericsson — Handset not working proper
Dear Sir/MadamI want to tell you that i have purchase a sonyericson mobile handset no. W580i on 22.01.2009. Now i am facing a problem in this handset last two months i.e. hanging many times during using the phone and charging, hands free and data cable is not connecting because of these problem i am unable to use this handset. And before creating these problems its showing bad display. I have left it for 15 days at your service centre, Lajpat Nagar. But after that its creating many problems. I feel so frustration. So, kindly request you to solve my problem as soon as possible.
Sanjeev Kashyap
Sony Ericsson — W380i issues
My w 380i phone, which I had bought for my dad just conked off about a week ago. The phone was a little over a year old and had already been to the customer service a couple of times due to signal related issues.When taken to the customer care center they informed by father that repair would cost anywhere between the region of 5k, totally not worth it considering the price of the phone.
My father is probably the most careful person in the world so far as his electronics are concerned and there has been absolutely no rough treatment whatsoever. It is just shocking that a phone from a reputed company should pack up in this manner, strategically after the expiry of the warranty period.
I want SE to repair this phone without cost of parts, atleast, if not free period.
sony ericsson/w380i — Handset not working properly
I purchased the sony ericsson model"W380i" on 15th August,2009 and jst after a month its display was not working properly. Nothing was visible on the screen. It just lost its display. I visited to the mobile shop from where I was purchased the mobile i.e "Mona Traders,Nagpur". He told me to go to the service center.I went to the service center of sony ericsson i.e at "Zhansi Rani Chowk,Nagpur". They kept mobile for more than a month.But the problem was still there.The display was going in very short intervals.Then we gave it to the shop from where we purchased and told them to change the handset as it is still in warranty period.Still they are having the handset and yet has not changed the handset and just making escuses.PLEASE HELP ME..... Dear Sir.
I have Soni Erricson w350i Model. Two months back i.e approx in Jan 2010, as per instruction given by your Authorised service station KSJ Services or KSJ Electronics, i have replaced new main board. They have charged Rs. 800-900, for the same. After 2 months, when my handsets memory card is not working, i show my handset to your service station.They told main board has to change and cost will be Rs. 2, 250/-.I want to know sir, within 2 months how main board is damaged. within 2 months cost is triple time increases. Yeh to lootmaar hai sir. I have used other companies handset e.g Nokia, Samsung. But this very bad experience from Soni Erricson.
Request you to look in to the matter and resolve vthe problem otherwise i am going to throw your handset in dustbin, beacuse this type of service, deserve the same.
Sachin S. Bachankar
33, Sai, Swatantra Sainik Vasahat,
Rajendra Nagar
Kolhapur 416 004
Cell No. [protected], [protected]
I have Soni Erricson w350i Model. Two months back i.e approx in Jan 2010, as per instruction given by your Authorised service station KSJ Services or KSJ Electronics, i have replaced new main board. They have charged Rs. 800-900, for the same. After 2 months, when my handsets memory card is not working, i show my handset to your service station.They told main board has to change and cost will be Rs. 2, 250/-.I want to know sir, within 2 months how main board is damaged. within 2 months cost is triple time increases. Yeh to lootmaar hai sir. I have used other companies handset e.g Nokia, Samsung. But this very bad experience from Soni Erricson.
Request you to look in to the matter and resolve vthe problem otherwise i am going to throw your handset in dustbin, beacuse this type of service, deserve the same.
Sachin S. Bachankar
33, Sai, Swatantra Sainik Vasahat,
Rajendra Nagar
Kolhapur 416 004
Cell No. [protected], [protected]
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
29%
Complaints
8014
Pending
0
Resolved
2252
View all 8014 Sony India reviews & complaints
+91 99 6793 9629
+91 90 2912 0629
No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam, Chennai, Tamil Nadu, India - 600034
View all Sony India contact information
sony ericsson/ W 380 — poor quality of set w380
sirrecently i bought a new sony ericsson set. serious problems like vibrator disfunction, display problrems and others have started to happen. i gave it for repair under warranty. they changed the display. But it seems that its not original as the quality of display section is so bad. Its not being a month and there are cracks in the display. I had given it to the proper service center for repair. They are not changing the display as they dont entertain physical damages. my cell is still under warranty. please suggest what to do .
thanking you
amanjeet singh