Sony Xperia S — Sony Xperia S Handset is getting heated while watching video, using internet ... | |||
Item: Sony Xperia S IMEI: [protected] Purchased Store: Reliance Digital retail Ltd, Gold souk Mall, Kochi Purchase Date: 12-Sep-2012 Issues: Handset is getting heated while 1. Watching video 2. Connected to Internet (downloading applications, Skype calls...) 3. Battery charging 4. Bluetooth is on condition etc... The device in heated condition is causing severe ear pain, so it is difficult to make voice call. The ear pain is lasting for a long time. I have shared my experience (over heating of the device) with theconcerned service center and the service personals are well aware on the issue above. I have noticed this issue on 16-sep-2012 and raised a ticket(X-Ticket:93695357,2) through the below link on 17-sep-2012 http://www.sonymobile.com/in/support/contact-us/contact-form/Phones/phone/en_IN/ I got reply from customer service and suggested to visit nearest SonyMobile Service Center. Unfortunately I am unable to found the service center in Kerala in thelink (http://sein.servicetrack.in/) given in the mail. So I reverted areply mail with website screenshot. They provided me with the service center address on the next day (18-sep-2012 at 5:47 PM) Please find all attached mail chains the communication between customer care. I went to the service center (Accel Frontline Service Limited) on 19-sep-2012 and shown my mobile to the corresponding person in the heated condition (Registered complaint through a call to [protected] – complaint id: [protected]). They have made some software update on the mobile and give back to me. And they told to me that if the issue is again coming they will replace the item throughservice center. I have contacted the customer care[protected] again to know about the replacement of the item. But I was updated that the item replaced through service center will be a repaired one. Also, I am informed about an option of replacing the item through the purchased store if the issue is reported within seven business days. Most importantly, for this option I need to get a letter from the service center. From service center itself I am updated that the replaced item will not have any case and any sticker on the screen. I contacted the purchased store (Reliance Digital) to enquire about this option and they too confirmed the same (replace the item if I give a letter from the service center). I searched in Internet about this issue and found some reviews related to the heating problem. From these reviews I understood for some users, issue remains unresolved even after replacing the item. The issue is still persist and I have surrendered the item in the service center on 20-sep-2010. After surrendered the the handset in service center, I used to contact them daily. But the service center peoples are telling they are waiting for Sony's reply and contact the customer care directly. When I cantacting the sony experia customer care , they are telling that the complaint is not updated by the service center, so they cant do anything. I feel very disappointed once I see the after sale service of Sony is not trusted and loss of my money. Regards, Anoop NC [protected] Was this information helpful? | |||
 4 Comments | |||
Comments
To Reliance Digital Customer Service,
Thanks for your reply.
Till now I didnt get any call from your end and my hand set is still with the service center.
Regards,
Anoop
Thanks for your reply.
Till now I didnt get any call from your end and my hand set is still with the service center.
Regards,
Anoop
Hi,
It is very disappointing that no actions are taken from Sony's end even after 20 days. Me as a customer has now big concerns about Sony. This irresponsible behaviour from Sony makes me feel that I am supposed to use your faulty device around 28500/- paid from my pocket, which is qiuet unacceptable. I purhaced the device around before a month and got a chance to use the same only for 4-5 days.
I expect a responsible action from your end immedietly. Making me to wait more is unfair. Please do the needful ASAP.
Regards,
Anoop NC
[protected]
nc.[protected]@gmail.com
It is very disappointing that no actions are taken from Sony's end even after 20 days. Me as a customer has now big concerns about Sony. This irresponsible behaviour from Sony makes me feel that I am supposed to use your faulty device around 28500/- paid from my pocket, which is qiuet unacceptable. I purhaced the device around before a month and got a chance to use the same only for 4-5 days.
I expect a responsible action from your end immedietly. Making me to wait more is unfair. Please do the needful ASAP.
Regards,
Anoop NC
[protected]
nc.[protected]@gmail.com
Hello,
This is Varun bajaj from Mumbai. I have also been facing phone heating up problems after a week or so of purchase of my phone.
I had given it to the Sony Service centre in my locality and they told me they had changed some Component in the phone, and it was a very small issue which according to them was solved.
For some reason im still facing the same problem of the phone heating up on using applications or playing games.
It heats up in a matter of 5 mins and gets quite hot thereafter.
It takes a good 7-8 minutes to return to normal temperature.
I want to know if this is a regular problem in the phone or should i get it checked for the problem again.
I dont think this problem will be completely solved.
I need help.
Please could you reply to me as soon as possible either over here or my email address which is given below.
Varun Bajaj
Email: [protected]@gmail.com
Thanks
This is Varun bajaj from Mumbai. I have also been facing phone heating up problems after a week or so of purchase of my phone.
I had given it to the Sony Service centre in my locality and they told me they had changed some Component in the phone, and it was a very small issue which according to them was solved.
For some reason im still facing the same problem of the phone heating up on using applications or playing games.
It heats up in a matter of 5 mins and gets quite hot thereafter.
It takes a good 7-8 minutes to return to normal temperature.
I want to know if this is a regular problem in the phone or should i get it checked for the problem again.
I dont think this problem will be completely solved.
I need help.
Please could you reply to me as soon as possible either over here or my email address which is given below.
Varun Bajaj
Email: [protected]@gmail.com
Thanks
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We sincerely apologize for the inconvenience. We will surely look into your issue and resolve it as soon as possible. We have received your contact details, our concerned representative will be getting in touch with you soon.
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