[Resolved]  Standard Chartered Bank / Credit Card — Harassment after settlement

To,

Head – consumercomplaints

Sub: Harassment after settlement from Standard Chartered Bank. Abusive reply from bank employee ( Mr. Rajeev Bhandarkar - [protected].)
( I have paid the amount which was not spent by me )

Standard Chartered Bank Card No [protected]

Core Ref. Number.: Core Centre: Complaints / Core S-10/ 06/ M44 27th June, 06

Details.

I have started using Standard Chartered Credit Card since 16 Oct 2002.

In one statement dated 18 July 2005. I have been wrongly billed for the transaction amount Rs. 10, 956.00. These transactions are have not been carried out by me.

Till that date these was no Late Payment, No Cheque bounce.

I informed bank to block the card and informed about wrong billing. I also requested them not to charge the transactions amount of Rs 10, 956.00.

I would like to bring to your knowledge that the above mention has been carried out in the city of Bhopal where I was not present at all.

On the Photo Card without matching the signature how merchant has allowed the transactions to be happened remains a mystery to me.

Bank Executive has asked Rs 485.00 and Credit Card in original for the settlement of this issue and I have paid the same on[protected]receipt no. 10133)

After that when I again got calls for balance Payment from Mr. Inder Kant - [protected], he asked me to get in touch with Mr. Kapil Jain @ [protected].

Mr. Kapil Jain said " Your case is sounding genuine and i will help you. Then he went on leave for some days. After coming back he said "case in not with me now, I am sorry I can't help you"

I use to get calls and I was always explaining the case to every one.

One day I got call from Ms. Palak from[protected]. After expelling the case she said " Sir the only way to come out from this is that you have to pay some amount"

She said that minimum amount you have to pay is 5500.00

After this I have paid the amount which was not spent by me.

I have settled all amount related to my Photo Credit Card form Standard Chartered Bank. ( Card No [protected] ) on 21/06/08

Details are : Amount : 5500.00 Bank : ICICI Bank DD No : 114549.

Settlement letter no : NDR[protected] dated : 21 / 06 / 2008

The day I have settled I have spoken to Mr. Jatin Chawala @ [protected] before paying the amount.
I felt matter is over after this.

On 22 / 08 / 2008 15:21 hrs

I got a threatening call from Mr. Raghu Nath Yadav - [protected]. saying that I am calling from Karkardooma Court and I have warrant against you.

He asked me to speak to Mr. Kaul at [protected]

Mr. Kaul asked me to speak to Mr. Rajeev Bhandarkar at [protected].

Mr. Rajiv Bhandarkar has asked 15 min to come back.

But after 2 hrs, he has used abusive language over the phone in Hindi. He said I am not your servant. I have lot work to do, I am not free for you.
His tone was also very high and non tolerable during the talk. He was shouting over the phone. He has asked me to disconnect the phone immediately.

I am surprised that which type of people are working in Standard chartered bank.

Then I have sent SMS on[protected]

After wards I got a call from NIKHILA on 23 / 08 / 2008 from[protected] at 10:49 hrs. She has comfirmed me that you don't have any outstanding on this card and for the misbehavior we will take some action and will call back to you Tuesday 26 Aug 2008.

I am fail to understand that how your merchant has allowed transaction on photo credit card, I have sattled the amount which I have not spent. after wards your team is calling and harassing me like this.

I was promised that after settlement my Credit Card will be issued to me again.

Pl look in to the matter based on your reply I will decide for my next course of action for

Mental Harassment after settlement
Abusive Language from Bank employee . ( Mr. Rajeev Bhandarkar at [protected].)
My Queries unanswered - How your merchant has allowed transaction on photo credit card.
Unprofessional Behavior from Bank Side

Thanks,
Amit Kumar
Zonal Manager
CADD Centre
[protected]