[Resolved]  Standard Chartered Credit Card — Incorrect balance on my Credit Card

That must have been a plot by some of the employees of standard chartered.
I am very much glad that I read your post. I was about to open up an account with them :/

I am very much surprised by the way these kinda banks function these days. Intolerable.Incompetent.

For any working class citizen, any such problem is a mental harassment. I mean, after a long days work, this is the last thing that I would want in my life.

I'll stay away from standard chartered :)

Dea Sir / madam,

I was credit card holder od your STD chartered .. my related detials are :

card no : [protected]

my date of birth : 11.03.1981

my mobile no is : [protected]


Pls go through the installemnt paid by me in your
system where i purchaed from your credit ...


the lat payment paid by me is Rs.6512.48 in the month of
June. 2008...and i thought that i closed all my balance payment as
per shown in credit card payment coupen ... and in mean time i am not
received any payment coupen in the month of july .2008 .. but in
August i received 1 st week i received a payment coupen of Rs.135.19
along wth late fees around Rs .500 ..

regarding aboue matter i gone to Your main branch In
Ahmedabad ( near to the metha cali char rasta ) amd made a
enquriy... the online customer care viewed my particulars and
they reversed the system which is generated wrongly ... they given
the surity that there is no payment to be made further...

also i requested al that to close my entire account against
to my name ...they accepted my request ...


After three days i got the SMS from your side that my account has been
closed ...

my qquiries is

1) whether my settlement of payment to your bank is completed???
2) whether my account is fully closed ?? there by i cant use in future ...//
3) whether i can receive the hard copy of close of my balance payment
& accoung closing ???

i made several call to your customer care i n mumbai ... but all the
time in number is busy ...& encaging one ...

pls help me in this matter ...


rds

ashok

Dear Sir,
I have made this complain to Head of customer care of Standard Chartered Bank in Chennai in India as well as customer care unit in Oman Muscat. My top up loan was declined indicating that due to over limt of Credit card use and delay payments. Pl see the following details of my credit card summery statements based on last 12 months bank statements.

I expected to get this loan and decided to pay my son's college fees in Australia who is followinf a Hotel Management Degree . As was unable to pay my son's college fees he has to return back to sri lanka by end of Sep 08. This matter was with all high ranking officers in Standard Chartered Bank in Oman. Pl clarfy this matter and help me to get my top up loan by 30 Sep 08 to secure my son's education. My loan payments were regular to the bank for last 13 months.

N.B. I HAVE GIVEN OVER 200 EXPACT CUSTOMERS TO STANDARD CHARTERED BANK WITH IN LAST 12 MONTHS ROYAL NAVY OF OMAN.

BR
S.D.PREMATILAKA
PROJECT MANAGER
ROYAL NAVY OF OMAN



To : Customer care Unit – Standard Chartered Bank – Oman

Atten : Miss . Howra – Head of Customer care Unit

From : Sudu Devage Prematilaka, Project Manager, Royal Navy of Oman

Credit Card Account No:[protected]


Subject : Standard Chartered Bank Credit Card Statements Errors Observed during last one year


Dear Madam,
This refers to my previous E- mails on 05 Sep 08 and 07 Sep 08. I am very grateful to you for replying to my mails and sending the Credit Card monthly statements as I requested for last 13 months.

I have done complete evaluations with the support of the said statements and found several mistakes happened in different occasions by the Bank as highlighted below. My credit limit is 1500.000 O.R.. If you read the following statement carefully you will understand very well that the bank had over charged extra 90.000 O.R. in different occasions and resulted to show the over limits from month of May 08 down wards.

This is resulted to decline my Top up loan which was applied in Aug 08. Standard Chartered Bank Loan Dept need me to maintain my credit Card below 1500.000 O.R. for last six months to grant my Top up loan. If this errors are corrected by the Bank the statements 8 months Credit card usage is very clear from Feb 08 down ward up to date are very clear to satisfy the Bank loan division.

I would be very much grateful to you to correct the statements mistakes at your earliest and reply me through mail and advise the Loan dept to re process my Top up loan earliest possible.

Your early attention regards to this matter would be highly appreciated

Yours Faithfully


S.D. Prematilaka
Project Manager
Royal Navy of Oman











N.B.: THIS CHART WAS PREPARED WITH THE INFORMATION PROVIDED IN THE LAST 13 MONTHS CREDIT CARD STATEMENTS SENT TO ME ON 08 SEP 2008 BY E-MAIL AT 05.12 A.M. BY THE STANDARD CHARTERED BANK CUSTOMER CARE UNIT.

ID Month Opening Balance Closing Balance Late Fee Charged Over limit Fee Charged Min Payment Due Min Payment Due date Min Payment paid Date Remarks
1 Sep 07 0.000 1292.767 - - 65.000 30-09-07 30-09-07 -
2 Oct 07 1292.767
Below the limit 1462.425 10.000 73.000 30-10-07 - Over limit Should not be charged
3 Nov 07 1462.425
Below the limit 1537.110 - 10.000 186.000 30-11-07 - Over limit Should not be charged
4 Dec 07 1537.110 1574.796 10.000 10.000 299.000 30-12-07 02-01-08 -
5 Jan 08 1574.796 1302.552 - 10.000 65.000 30-01-08 27-01-08 -
6 Feb 08 1302.552 1431.020 - - 72.000 01-03-03 01-03-08 -
7 Mar 08 1431.020 1380.586 - - 70.000 30-03-08 26-03-08
65.000 paid -
8 Apr 08 1380.586
Below the limit 1539.718 10.000
Paid on time 10.000 120.000 30-04-08 30-04-08 Both over limit and late fee should not be charged


N.B: 1. The above LATE FEE and OVER LIMIT Fees should not be charged by the Bank as they are not applicable due to above reasons .

2.From here down ward 40.000 O.R. should be added to the opening Balance)


ID Month Opening Balance Closing Balance Late Fee Charged Over limit Fee Charged Min Payment Due Min Payment Due date Min Payment paid Date Remarks
9 May 08 1539.718 1511.034 - 10.000 87.000 30-05-08 28-05-08
90.000 Paid Over limit Should not be charged due to bank errors ( See above red high lighted figures . Opening balance will not exceed if the above calculations are correct)
10 Jun 08 1511.034 1526.602 - 10.000 102.000 30-06-08 21-06-08 Over limit Should not be charged due to bank errors ( See above red high lighted figures . Opening balance will not exceed if the above calculations are correct
11 Jul 08 1526.602 1529.600 - 10.000 105.000 30-07-08 27-07-08 This amount paid to Oman U.A.E. Exchange on 27-07-08. But Standard Chartered Bank credited on 06-08-08. This mistake was accepted by Miss Howra on 07-09-08 and agreed to correct it. The over limit charge should not be charged due to above highlighted mistakes
12 Aug 08 1529.600 1466.546 10.000 10.000 73.000 30-08-08 21-08-08 The over limit charge and late Fee charges should not be charged due to above highlighted mistakes. Additional 50.000 also paid on 30-08-08 for the month of Sep 08.
13 Sep 08 1466.546 - - - - - - -

i want to know how much amount i have to pay to clear the balance


s.v. sudhakara reddy