Standard Chartered Bank Complaints & Reviews

Standard chartered gold credit card — credit card bill charged even though card is not used since 2 years

my standard charterd credit card number is: [protected]
i cancelled it and not using this card since 2005 (2 years)
even bank people also have blocked this card.
now stan chartered bank is saying that i have an outstanding due of 3177.31 INR on this card.
when i asked them about statemenet for 2 years just to check if it is only annual charged which is leived they did not provide the same.
do i have to pay for it? what proof's i should have as proof for cancellation of credit card?

I am a gold credit card holder of Standard Chartered Bank.Bank has show me Rs.79.75 as a due amount on my credit card no [protected].There is no due amount on my part.Please reverse the amount.

Tang Shop — Not recd. my order

I have ordered an "ACER N30 Retractable PHR-ACER-N30" cable for my PDA on 14th sep-08 they have confirmed the order (Order No. 66641), the money has also been transfered from my account to their but till dat i ahvnt recd. my order. They are also not responding to my mails neither they are sending any confirmation. this a very very poor service on behalf of Tangshop.

Please help me out.

KA KAzmi
114 haider mirza road- Golaganj
Lucknow- Uttar Pradesh- 226018
INDIA

Hi Prashant,

Yes, I agree that this situation is common with St. Chartered. Similar case has happened with my dad. I am also going to lodge a complaint. Please post if you have received any better response/resolution from the bank.

credit card problem, fraud done — cheating and fraud done

Dear Sir
i Dinesh Negi, Card no.[protected], 2 year back i had received this cr card, what happen after 3month i had received a statement of Rs.2000/- debit puchased, i compalaint to customer call centre abt it that the transaction is faulty, and to block my card with out any single swapping done till that date,
but the things is that still i am receiving statement and dr amt reflecting Rs.9000/-

My family members are upset with this things pls advice me exactly what to do?

waiting for your reply as earliest

thanking you

Your, s Truly

Dinesh Negi
[protected]

respected sir,

Mohammed salim, Card no.[protected], 1year back i have received lifetime free cr card from HSBC Bank after receiving of this credit card i had never transation from this card but HCBC bank issued every statement with several charges after requsation of above cancalation charges but it is not respoonse from HSBC bank and he issue more a more billing for the above charges. i have also call for cancalation my credit card but it is not response from him.

My family members are upset with this things pls advice me exactly what to do?

waiting for your reply as earliest

thanking you

Your, s Truly
Mohammed salim
[protected]

Even I have encountered with same problem a transaction of 97000 was done on my card from Jaipur where I was not in India at that time.The response from Bank is very poor and had n't taken it any seriously.I am still awaiting response form bank after 40 days since I lodged the complaint.I seriously advice no for SCB cards.Please beware of them its a fraudster bank.Please advice me if you know how to handle these situations.This is first time for me.

Hi All,

I also had bad expeirence with me, i was in overseas before leaving i paid the bill amount . Still after my return from overseas Standard chartered bank mentioned called me and said you have to pay the amount plus very huge charges and gave me two days time. Since i did not have the actual bill i asked for last statement balance.SCB reply is it will take 6 working days and now we give you an offer to waive some of the charges, if you wait for 6 working days you need to pay the full charges. unfortunately i did not have the last payment slip. So I started enquiring some of my friends and their friends, i shocked to find that there are many cases where SCB cheated people.

One guy got excess bill and was called by recovery department to the office, he was the litterly robbed with all the money he had at that time and was asked to pay the remaining amount by a day.

I Strongly say "No" to Standard Chartered bank.

This has happened to me yesterday. Three transactions were made . At the time of transaction I was in flight from Abroad. Please suggest What actn should I take for the same.

Hi

I had also suffered problem similer to you in 2008 and suffered lot. Having suffered due to credit cards and CIBIL in 2008, have decided to help those who are also suffering due to such problems. In last 2 years I have gone through CIBIL Act, Rules and Regulations, severla other RBI guidelines as well. I am personally aware about Standard Chartered that they are doing lot of illegal activity and have already made complaint with RBI. But I want several complaints directly to RBI so that RBI is forced to issue inspection of Standard Chartered, which will bring out lot many surprises.

In case if you find appropriate please revert back to me on my email ID - [protected]@yahoo.com.


CA Mahaveer Jain

standard chartered bank credit card department — Fraud transaction on credit card

Dear Sir/Madam,

Fraud transaction happened on my standard chartered bank credit card. Below are these transactions.

1. 020710 IRCTC NEW DELHI IN 75105170184000036553142 839.63
2. 020710 IRCTC NEW DELHI IN 75105170184000036552292 872.16
3. 020710 IRCTC NEW DELHI IN 75105170184000036552326 1,052.08
4. 020710 IRCTC NEW DELHI IN 75105170184000036552987 2,897.03

I have not made these transaction and strange is that card is having with me I have not shared PIN number online banking password with anyone. And bank is already sent me credit card statement where these Fraud transaction reflected.

Bank is saying they require 45 working days to investigate this mater.

Using this email I am just alerting cyber cell so in future no one affect.

If it is possible I request you to resolving this matter.

This has happened with me also. I saw transactions worth Rs 30000 on the Reebok / Sony outlets in Delhi. The card was in my possession all the time and even the signatures on the transaction slips do not match my signatures. Instead of doing any inquiry into the incident, Now SC has asked me to pay all the charges failing which I'll go to the defaulter list. Do not know where to go and against whom to file the complaint. Can anybody please help.

standard Charter Credit card — Regarding the fraud charges

Dear Sir
I am using SCB ceridt card . I got call from SCB for one advantage card but was not instrested that time and i cancel the offer.
but in next statement the amount is reflecting my card . after that i have logged complaint and customer service executive assured me that it will get cancelled and charges will revesred.
my complaint no was 893739
after that next month again i got the statement and same charges are refelected in the statement.
again i called two times
Complaint no - 178954
179010
But no response fron the bank
Now again i got the statement with same charges and late fee. i called to cust care now they are saying that you are opted for it.
So Here my kind request to you that pls hepl in such matter as banks are now cheating to the customer.

i am hoping for justice from your side.

Regards
Dinesh Rokade
Pune
[protected]

Hi I am Soumya from Mumbai. This has happened to me today. Two transaction have made but I haven't use the card. I have logged the complain in customer case as soon as I get the SMS alert for these transactions. They have block the card now. Is there any other way to approach this situation. Please help.

hello All, This is Ashish BhattFrom mumbai. I got similar kind of fraud transaction with my SC credit card. 2 months back one saturday late night 2 pm i got 2 sms's that somebody did transaction on my behalf from UK in $94.46 two times. i called up bank immediately and asked them to stop my card and even block payments. they said it will take 48 hours to claim from merchant. after that they asked me to fill dispute from. they said we investigate and sent me bill copy which has name "SHANTANG SITAKANG" name which was not my name. Bank has not even traced the IP Address of that person. I am really going under mental trauma and mental torchar from Standard Chartered Bank. I also came to know that 1-2 of my friends have been victim of such fraud and pressure by Standard Chartered Bank. Kindly do not get Credit card or any service from this anti -customer care bank.

Hi Ashish I am facing the same problem today and SC gave me same explanation. card was used in US. Can you please help what happened next and is that having any impact on normal saving account. Please help.

Hi everyone, I'm also victim of same fraud. Can some one let all know what happened at the end? Appreciate your help.

Online Fraudulent Transactions on my Credit Card

Hello All, This is Ashish Singh From Lucknow. I got similar kind of fraud transaction with my SC credit card. In One (06th Dec'12) month back one Friday late night 12 pm i got 10 sms's that somebody did online transaction on my behalf in $ (~30K in RS) 10 times. I called up bank immediately and asked them to stop my card and even block payments. They said it will take 48 hours to claim from merchant. after that they asked me to fill dispute from. they said we investigate and sent me bill copy which has online merchant name "HOSTGATOR.COM PS://SIGNUP.HUS". Bank has not even traced the IP Address of that person. I am really going under mental trauma and mental torcher from Standard Chartered Bank. Kindly do not get Credit card or any service from this anti -customer care bank.

Hello All,
I am also faced with a same situation. Somebody did a fraudulent transaction in USD on my standard chartered credit card. Luckily I had just done a few shopping in the new year and there was not much balance left so my loss was not very big. But looking at the other complaints on this and various other forums, I believe SCB is either doing it themselves or they have someone inside who is doing it for them. I now wish to pay off my pending bill and close the card permanently.

Hello All,

It seems like this a very common thing especially with Standard Chartered Credit Cards. I also received a similar message and they had tried multiple transactions on my credit card. But luckily since I had done some shopping on the new year, there was not much of limit left so the transactions got declined. Now I have blocked my card and I was told to raise a complaint against the transaction after 48 hrs. I want to pay off the remaining balance and close off this card account for ever. Please do share what has happened in the end for all the cases.

Dear all,

I called up Standard Chartered Nodal Office on 22 Jan 2013 and asked for update about my case. One of the officer told me that same and same story again and again that you did secure transaction so you have to pay. I told her that I filled dispute & Re - Dispute forms with Police stamp on my complaint.you share atleast what you have investigated till date. she said that we cant but it was secure transaction. I again told her that when I informed you within few minutes of these crime happened by some hacker and asked you to stop paying that fraud merchant. you could have done this and could have asked merchant and customer both to prove this transaction genuine.Because you have not set proper policy to stop payment I am landed in big trouble. Till date they have sent only bill copy which has some other name as card holder. bill is even not self explanatory. Standard Chartered bank is covering their mistake and they blackmail customer by doing so. because they know that if customer will not pay his name will be marked in Defaulter in all banks CBIL record.
Someone please help me to come out of this mess.

Ashish bhatt
Email: [protected]@yahoo.com

Hi all,
Banking regulation act is strange. Policies of banks are even more strange. Some Cibil gives credit score to customers. Does any1 even look at fraud transactions through a particular bank and then bar it from operating. Who rates banks when all of facing same situation and stil bank will decise my credit worthiness. Who decides bank worthiness?

Even I faced similar problem. In my case it was an online transaction and when I reported fraud immediately the customer care guy tells me card is blocked and they will pay to the merchant. I said why dont you just cancel tje transaction now and instruct merchant not to dispatch gifts. I wonder why policies are made. You get instant smses to stop fraud. Now when in an online transaction cardholder is reporting fraud why not act immediately and block the transaction. What is the use of sending instant sms. May be regulations say now 1 loss is to be borne by card golder. Kidding me.

Pls be aware of SC. They are totally fraud n mindless bunch of ppl. I have been following up with them for past 6 months post submitting redressal form and still I get calls for clearance dues. Avoid it.

Let me warn all user who are using or planning to get Standard Chartered Credit Card, that my credit card was compromised on 30th March, 2013. There were multiple international transaction that happened on my card, of which one transaction of Rs 59, 000/- went through. Though the transaction was reversed by merchant but bank has charged mark up fee of Rs. 2606/- on my credit card for which I am still fighting with the Bank for reversal. Guys, their would be many people like me who are being harassed by Standard Chartered for Late Payment fees and Interest charges that are being levied every month. So, please be careful on choosing Standard Chartered Credit Card, their security database is being compromised. Choose Well..

Hi, I faced similar fraud few days back where I got SMS that my Credit Card from Standard Chareted has been used to debit amount in EURO. I immediately called CustomerCare and they blocked my card and have taken request for replacement.

Now I am in progress of getting details of the transaction, which I am not aware. Will keep here updated

Hi All. Have anyone got to know how fraud happened? Did the fraudster get caught? Did you end up paying for what you have not spent? I had received sms yesterday continuously, and was shocked to find out transaction taking place on my card when I had it in my purse all time. I immediately blocked it, but by that time around 40000 was already gone. Excecutive said transations took place in chennai but I reside in Mumbai. They are nt able to find out if it was onine or POS. I asked them to contact merchant and ask to stop transaction, but they say bank protocol doesnt allow it. They asked me to call back after 2 days and fill in dispute form. Then they will investigate within 45 days. But will they catch the fraudster? I dont want to pay my hard earned money for something which I havent done. Mine is a chip card, without PIN how did POS transation take place. If online, then OTP is a must, how can anyone get that? I havent recived any SMS. I am going through such trauma in last 12hrs, I just blocked all other credit card I have.

I have a fraud transaction in my standard chartered credit card on 18 Feb 18 of amount 4000, 5000 respectively on Paytm merchant website.informed standard chartered bank through mail for the same.and raised the dispute Form and sent online to their mail.bank representative asked to lodge a FIR on police station for the said transaction, what should I will do .kindly guide me.Fir to be lodged in normal police station or cyber police cell.plz help me out.

yes, i agree with compalint as I also have facd similar problem with scb-balic hub debiting from credit card limit..

I totally agreed with you as I had a terrible experience with it in many different cases. SCB becomes in the garbage grade by default if they never imporve soon!

I am staying in abroad, i used to send money each month for my family in India CITI BANK. From abroad the money i send by Telegraphic Transfer (TT ). It used to take 3-4 working days to reach the money to my CITI bank account. But now a days it is taking 15-20 days to reach the money. I enquire and got to know a very suprizing thing.

The Standard Chartered bank is the middle bank who take the money (which one i send from abroad to India) and diposit to my CITI bank account. Now a days Standard Chartered bank is not dipositing the money to CITI bank, even though they received the money from abroad bank. Standard Chartered bank keep the money with them for 1-2 weeks and earn the interrest on that money.

Why they are doing like this?????????????

I am holding your Visa credit card no.[protected] over last five years with over
lacs of transaction. I had dues of a few thousand which i paid well in time. The last payment due
was Rs. 215/- only, the minimum payment of which comes Rs. 12/- only. The same was paid in due time but for some unfortunate reason (may be due to small amount or delay in cash oc the same from your end) the cheque got bounced. I paid another cheque of Rs. 230/- which is realised.

Now i have a bill amounting due 755.97/- for no reason.

I have tried to contact customer care, the number provided on the back of the card 2210 7777 is an invalid no as it does not respond.

I am having long tenure with yours having substantial transtions.

Unless this charge is made void I am discontinuing all services with immidiate effect. I am also not going to pay this amount & drpo your card cutting across diagonally with nearest Stanchat.

Thanks & Regards

Avijit
[protected].

Sir,
I received Standard Chartard Bank credit card in year 2001 and drawn Rs.38000.00 in same year, because of my poor financial position I didn't paid full amount. Now(Sep.2009) they sent a legal notice and there specified to pay debt balance Rs.522, 288.72 this is very high than drawn amount now I am not in position to pay this much amount. Pay back is my moral duty I will pay drawn amount(38000/-) with nominal interest. Please advice me.
Regards.
P.Sekhar

Hi.
1st of all i would like to give thanks to MR. Amit. for his Post.
The same kind of call i also got from R.K. Susksena(But amit mentioned it as " Rajeev Bhandarkar" ).The cell no was:[protected](same as "Rajeev Bhandarkar" ).The the of all this thing happened is 29-sept-2008.So.I 'm requesting all of you pls take care of this thing.The call was from delhi.

Hi.
All are fraude...

Indore,
Dt:02/10/2008.

To

The Manager,
SCB Credit cards division,
Bangalore – 560001.

Dear Sir,

Sub:- Special Merchandising Offer
Ref:- Card No : [protected] (M. LAKSHMI NARAYANA)

I am operating the above said card since 2005. Against this card I have taken special merchandising offer of Rs.75, 000/- three months back. As per your billing statement I have paid last due amount of Rs.65000/- on 04/09/2008.

But yesterday I have received your a statement with due amount of Rs.676.37 as interest with service tax.

As per your credit card statement you’re due date was 11/09/2008 but I have made my payment on 04/09/2008.

Today I have contacted your representative (Mr. Manish Chouhan at Mumbai @ 9.00 pm) and he said that this is the interest for late payment and it will not be reversible.

As a deemed customer I am requesting you to reverse the amount Rs.676.37 as interest charged by you. Other wise I will cancel my card after clearing the due amount.

Awaiting for your prompt reply.

Thanking you,
Yours truly,
M.Lakshimi Narayana
Indore
[protected]

Please escalate this issue to the nodal officer of the concerned bank, you have to do this if you want to take it up further. As per RBI guideline you have to escalate any unclosed or unsatisfied complaint needs to be escalated to the nodal officer appointed by the bank.

You have to wait for their response or 30 days before taking this up with RBI. They have a something calling banking ombudsman, through which they try to get the bank and you to work to resolve. If you are still not satisfied you have to go to consumer forum or police.

Please try and record your conversations so that you can prove later that they did use abusive language

Standard Chartered Bank, Credit Card — sent a credit note to cibi for non existing credit card

I had applied for home loan with Axis and they would have checked with CIBIL. CIBIL infomred that i owe Rs. 21, 000 + for acct. no. [protected], an account in the name of Sita Iyer but the address confirms mine. I had neither applied for this card nor do i have any document in the name sita iyer. Then how has SCB issued this card and how has it charged me when i have neven even seen the card leave alone using it.

To my utter surprise they have sent another add on card to me last week.

Please help in resolving this.

Sitamani

TO

RBI OFFICER.

My self Naitul narendra Rathod. Bank ford to me. And bank is standard chartered bank. My card no is([protected])This bank is provide is me on January 2009 EMIRATES PLATIUM credit card and this card annual joining fee is total amount is r 11236/ in my next statement I pay the amount in bank before my due date otherwise bank is block my card on may 2009.not any reason to ask me I will already ask this matter bank customer care officer but bed reply to me. Not any inform and block my card not refund my payment and not sufficient answer.

PLS ACTION THIS MATTER AND OPEN MY CARD AND REVARS MY WRONG CHARGES.

NAITUL RATHOD

[protected]

Standard Chartered Bank / Credit Card — Standard Chartered Complaints - Credit card reported in CIBIL after 11 years

Hello,

A week ago, I applied for a home loan and I came to know that I have a non-payment entry against my name in CIBIL credit report. I enquired about it and came to know that Standard Chartered had reported it against some credit card which was issued in my name in year 2005. Now its been 5+ years. All these years Standard Chartered bank did not try to contact me. I received no phone calls, no emails and no letters in this time.

Now I want to settle the issue and have my name removed from CIBIL defaulters list but I can't seem to reach anyone in Standard Chartered. I visited their branch and they said I'll have to use the phone banking-CustomerCare. I called them up and I was asked to write a mail to Card.[protected]@in.standardchartered.com I wrote multiple mails but haven't received a response so far. r Customer Care is unable to provide any help and as per them my case is with Recovery/Settlement team; only they can help me in the matter. I have requested them to call back on my cellph.

My credit card was canceled due to poor billing services and banks inability to resolve the billing issue. I have sufficient artifacts (emails proofs) which will prove successful cancelation of my Standard Chartered credit card. But there was disagreement on the charges of Rs.757.14 which was as result of late fees/interest charges/service tax. But now that Rs.757.14/- has increased exponentially to Rs.18600/-. I do not want pay such huge amount for no mistake done by me.

I believe Banks are cheating customer with the help CIBIL, and customer are clearly victimized. I am clueless how to come out of this matter.

Seeking your help here as my loan application is pending and kept on hold.

Please help ASAP

Thanks
Satish Waghmare

Small correction in above complaint, The title of the matter should be Standard Chartered Complaints - Credit card reported in CIBIL after 5 years (instead of 11years)

Satish Waghmare

I am also facing similar problems, even if i drop the cheque in drop box 5 days before due date, the cheque didn't get realized by the due date and then i bound to pay the late payment in subsequent months.

I like to have my credit card bills through email & i would like to know how I can make payment through Internet.

I too have issue against Standard Chartered with all proofs since I hold the card from 1996 onwards, the major issue started from July 08. I am building authenticity of proofs to meet consumer forum.

Hi,

I am new user to your card so please tell me statement date and due date.

my card no is :

Premkant Prasad
[protected]
Exp date;- 05/12

there's nothing new in what you have stated, i have been a customer of many years now but this kind of treatment continues every now and then.

I have not recived the credit card bill for last 6 months
last bill was sent to me was on Nov 07

kindly sent my credit card bill on my mail

Mr SantoshKadam
As you were paying full amount of the balance and the bank was not earning any interest from you. Your credit limit was reduced so that u suddenly go over the credit limit and the bank can charge u for overlimit fees and the interest for being over limit. It will be a good decision i[censored] stop business with this bank.

I was using SC bank credit card since long time with credit limit of rs 165000 and always pay all dues on time but one day suddenly i got a letter from bank for reduced my credit limit to 143000, This is bcose i was paid all dues on time, .

Personal — chrges

Dear Sir, My bill was for Rs.118, by mistake date was put on cheque No.880094 for rs.120 was31/11/08 instead of 31/10/08, Now in ur current statement u have charged more than Rs.700/-I have submitted new cheque No.881942 for Rs.867 Dated 21/11/08, this is the second incident where on small amount u have charged heavily, So Now i dont want to continue with ur credit card any more, kindly CANCELL my Card No.[protected] with immidiate effect

I have taken a personal loan from Standard Chartered Bank, Due to my personal family circumstances and relocation i want to close my personal loan

After several followups and repeated mails i am getting the same reply "Foreclosure is only possible after completion of 12 EMI"

Please help some one to close my personal loan by paying the current outstanding due

Thanks in advance

Govindaraju
[protected]

I have taken a personal loan from Standard Chartered Bank, Due to my personal family circumstances and relocation i want to close my personal loan

After several followups and repeated mails i am getting the same reply "Foreclosure is only possible after completion of 12 EMI"

Please help some one to close my personal loan by paying the current outstanding due

Thanks in advance

Govindaraju
[protected]

Standard Chartered - Credit Card — credit card sold to me with a wrong claim

SC bank telemarketing personnel called me to sell a platinum card. he claimed that i will get 5% cash back on fuel bills. this was the reason i agreed to take the card. Later on another official called to make a telephonic agreement. even the telephonic agreement captured the 5 % discount clause

However, when i received my first statement, i did not see any cash back. instead an additional 2.5% surcharge was levied. when i called customer care, the customer care executive tells me that the card does not have 5% cash back offer. i have lodged an official complaint with them.

But someone needs to ensure that they stop selling the credit cards with wrong claims

Standard Chartered Bank — wrong claim

Sir,

I have applied for a housing loan from LIC housing ltd, visakapatnam. to my surprise the company has produced a CIBIL report which says that there is an written off due of Rs28333/- as lodged by a credit card company. the referrence member ID is HF63161131 and control number as given in CIBIL report is 47,07,07,008.

My last card was surrendered in year 2005 and i do not know how the bank claims that I have to pay so much of amount.

such false claim from the standard chart bank is completely false and i do not owe any money to this bank.

such false claim by the bank is unjustified and can create problem in getting a housing loan.

I request you to look into this and suggest next course of action.

Regards,
P.Hari kameswara Rao,
[protected]@yahoo.com

I request you to look into this matter

Standard Chartered Bank — False due amount claim for Credit card

Hi,

I want to register a complaint against standard chartered bank for claiming false credit card dues from me. My credit card number was [protected]

I owned a standard chartered credit card in 2007 and at the end of settlement I made a final payment of rs. 7,414/- Through cheque and stopped card usage.

Today after 4 years of time bank's customer care called me up for some due amount and as per their claim it is rs. 12000 including interest since year 2007.

Bank also accepts that they had received a payment of Rs. 7414 from me but they say more amount is due.

I asked them till now why didn't they contact me through email or phone call for this amount as it is a long time since last payment. Also I didn't receive any post about due amount statement from bank.

Bank customer care also spoke with me in rude manner that if I want I can go to consumer forum on this they don't care about it.

Please let me know what should I do in this situation and help me close this issue. I don't have any receipt of this payment as it is very old case nor any email from standard chartered about confirming closing of this issue.

Thanks,

Nimish Mehta

Individual. — Unable to view the account usage.

sir,
i'm not able to view my account usage, its giving me a page load error. please solve this problem as soon as possible and report to all those who filed a complaint about this. hope you take necessary action, thank you.

Personal — usage check

Dear Sir,
I am Hanumanth, user of Bsnl Broadband. I am unable to check my Account usage from one week. I am using Rural plan 150.So i need to check my Usage. Whenever i try to check usage on bsnl.in/Dataone.in a error occur. and asking user id, portal ID and password so please tell my User ID and Porta ID and Password
My Bsnl Landline no. is [protected]

Standard Chartered — Invalid Information on website

The graphical location of the ATM Near Duraiswamy Sub way is wrong, and I can Prove it.

but the address(BPCL, Ekayars, 23 Venkatanarayana Road, T Nagar, Chennai 600 017) given in the ATM location may be rite but your graphical representation is wrong,
I wasted nearly 5 hours to locate your ATM but all in vain, Useless,
I got highly frustrated because of this, do provide correct information or it is better not to give any information.

please review all locations and provide me correct valuable explanation for this and I am not here to experiment and pin point your mistakes.

Mr Rajasekar

I had also suffered problem similer to you in 2008 and suffered lot. Having suffered due to credit cards and CIBIL in 2008, have decided to help those who are also suffering due to such problems. In last 2 years I have gone through CIBIL Act, Rules and Regulations, severla other RBI guidelines as well. I am personally aware about Standard Chartered that they are doing lot of illegal activity and have already made complaint with RBI. But I want several complaints directly to RBI so that RBI is forced to issue inspection of Standard Chartered, which will bring out lot many surprises.

In case if you find appropriate please revert back to me on my email ID - [protected]@yahoo.com.


CA Mahaveer Jain

Now a days CBIL is missued by the BANK as a threat to customer. CBIL are used by the CC Co. to blacklist the customer.

1) so that they dont get Home loan
2) no other credit card.

its a kind of blackmail .. a clean chit to Bank to extorte the money from Customer.

God help us all..!

Manhattan Cards from Standard Chartered Bank — Harassment by Standard Chartered

Dear Sir, Manhattan Cards from Standard Chartered approached me for subscription of their credit card services in 2004. They were offering free subscription for lifetime. I used the card for 2 years and subsequently stopped using the card. I last used this card in sometime in Oct 06. However I did not receive any statement for this card since then. The last purchase was for approximately Rs. 1500.00. Since I did not receive any statement I missed the payment for this card. Subsequently representatives of Standard Chartered Bank contacted me for payment of the amount and I paid Rs., 2000/- sometime in September 07. However I continue to get threatening calls from the executives of the bank. I believe I have settled the principal of the amount but they want me to pay more than Rs. 8000/- towards late payment and interest on latest payment which has gone into a vicious cycle now.

My card No, [protected]. The said card has been returned clearing all the dues within the due date, durin g July 2009. Even then I am getting the monthly statement adding the monthly charges and showing balance for payment. Kindly look into this and cancel the above card. As on date I do not have any dues payable as per my records.

That must have been a plot by some of the employees of standard chartered.
I am very much glad that I read your post. I was about to open up an account with them :/

I am very much surprised by the way these kinda banks function these days. Intolerable.Incompetent.

For any working class citizen, any such problem is a mental harassment. I mean, after a long days work, this is the last thing that I would want in my life.

I'll stay away from standard chartered :)

Dea Sir / madam,

I was credit card holder od your STD chartered .. my related detials are :

card no : [protected]

my date of birth : 11.03.1981

my mobile no is : [protected]


Pls go through the installemnt paid by me in your
system where i purchaed from your credit ...


the lat payment paid by me is Rs.6512.48 in the month of
June. 2008...and i thought that i closed all my balance payment as
per shown in credit card payment coupen ... and in mean time i am not
received any payment coupen in the month of july .2008 .. but in
August i received 1 st week i received a payment coupen of Rs.135.19
along wth late fees around Rs .500 ..

regarding aboue matter i gone to Your main branch In
Ahmedabad ( near to the metha cali char rasta ) amd made a
enquriy... the online customer care viewed my particulars and
they reversed the system which is generated wrongly ... they given
the surity that there is no payment to be made further...

also i requested al that to close my entire account against
to my name ...they accepted my request ...


After three days i got the SMS from your side that my account has been
closed ...

my qquiries is

1) whether my settlement of payment to your bank is completed???
2) whether my account is fully closed ?? there by i cant use in future ...//
3) whether i can receive the hard copy of close of my balance payment
& accoung closing ???

i made several call to your customer care i n mumbai ... but all the
time in number is busy ...& encaging one ...

pls help me in this matter ...


rds

ashok

Dear Sir,
I have made this complain to Head of customer care of Standard Chartered Bank in Chennai in India as well as customer care unit in Oman Muscat. My top up loan was declined indicating that due to over limt of Credit card use and delay payments. Pl see the following details of my credit card summery statements based on last 12 months bank statements.

I expected to get this loan and decided to pay my son's college fees in Australia who is followinf a Hotel Management Degree . As was unable to pay my son's college fees he has to return back to sri lanka by end of Sep 08. This matter was with all high ranking officers in Standard Chartered Bank in Oman. Pl clarfy this matter and help me to get my top up loan by 30 Sep 08 to secure my son's education. My loan payments were regular to the bank for last 13 months.

N.B. I HAVE GIVEN OVER 200 EXPACT CUSTOMERS TO STANDARD CHARTERED BANK WITH IN LAST 12 MONTHS ROYAL NAVY OF OMAN.

BR
S.D.PREMATILAKA
PROJECT MANAGER
ROYAL NAVY OF OMAN



To : Customer care Unit – Standard Chartered Bank – Oman

Atten : Miss . Howra – Head of Customer care Unit

From : Sudu Devage Prematilaka, Project Manager, Royal Navy of Oman

Credit Card Account No:[protected]


Subject : Standard Chartered Bank Credit Card Statements Errors Observed during last one year


Dear Madam,
This refers to my previous E- mails on 05 Sep 08 and 07 Sep 08. I am very grateful to you for replying to my mails and sending the Credit Card monthly statements as I requested for last 13 months.

I have done complete evaluations with the support of the said statements and found several mistakes happened in different occasions by the Bank as highlighted below. My credit limit is 1500.000 O.R.. If you read the following statement carefully you will understand very well that the bank had over charged extra 90.000 O.R. in different occasions and resulted to show the over limits from month of May 08 down wards.

This is resulted to decline my Top up loan which was applied in Aug 08. Standard Chartered Bank Loan Dept need me to maintain my credit Card below 1500.000 O.R. for last six months to grant my Top up loan. If this errors are corrected by the Bank the statements 8 months Credit card usage is very clear from Feb 08 down ward up to date are very clear to satisfy the Bank loan division.

I would be very much grateful to you to correct the statements mistakes at your earliest and reply me through mail and advise the Loan dept to re process my Top up loan earliest possible.

Your early attention regards to this matter would be highly appreciated

Yours Faithfully


S.D. Prematilaka
Project Manager
Royal Navy of Oman











N.B.: THIS CHART WAS PREPARED WITH THE INFORMATION PROVIDED IN THE LAST 13 MONTHS CREDIT CARD STATEMENTS SENT TO ME ON 08 SEP 2008 BY E-MAIL AT 05.12 A.M. BY THE STANDARD CHARTERED BANK CUSTOMER CARE UNIT.

ID Month Opening Balance Closing Balance Late Fee Charged Over limit Fee Charged Min Payment Due Min Payment Due date Min Payment paid Date Remarks
1 Sep 07 0.000 1292.767 - - 65.000 30-09-07 30-09-07 -
2 Oct 07 1292.767
Below the limit 1462.425 10.000 73.000 30-10-07 - Over limit Should not be charged
3 Nov 07 1462.425
Below the limit 1537.110 - 10.000 186.000 30-11-07 - Over limit Should not be charged
4 Dec 07 1537.110 1574.796 10.000 10.000 299.000 30-12-07 02-01-08 -
5 Jan 08 1574.796 1302.552 - 10.000 65.000 30-01-08 27-01-08 -
6 Feb 08 1302.552 1431.020 - - 72.000 01-03-03 01-03-08 -
7 Mar 08 1431.020 1380.586 - - 70.000 30-03-08 26-03-08
65.000 paid -
8 Apr 08 1380.586
Below the limit 1539.718 10.000
Paid on time 10.000 120.000 30-04-08 30-04-08 Both over limit and late fee should not be charged


N.B: 1. The above LATE FEE and OVER LIMIT Fees should not be charged by the Bank as they are not applicable due to above reasons .

2.From here down ward 40.000 O.R. should be added to the opening Balance)


ID Month Opening Balance Closing Balance Late Fee Charged Over limit Fee Charged Min Payment Due Min Payment Due date Min Payment paid Date Remarks
9 May 08 1539.718 1511.034 - 10.000 87.000 30-05-08 28-05-08
90.000 Paid Over limit Should not be charged due to bank errors ( See above red high lighted figures . Opening balance will not exceed if the above calculations are correct)
10 Jun 08 1511.034 1526.602 - 10.000 102.000 30-06-08 21-06-08 Over limit Should not be charged due to bank errors ( See above red high lighted figures . Opening balance will not exceed if the above calculations are correct
11 Jul 08 1526.602 1529.600 - 10.000 105.000 30-07-08 27-07-08 This amount paid to Oman U.A.E. Exchange on 27-07-08. But Standard Chartered Bank credited on 06-08-08. This mistake was accepted by Miss Howra on 07-09-08 and agreed to correct it. The over limit charge should not be charged due to above highlighted mistakes
12 Aug 08 1529.600 1466.546 10.000 10.000 73.000 30-08-08 21-08-08 The over limit charge and late Fee charges should not be charged due to above highlighted mistakes. Additional 50.000 also paid on 30-08-08 for the month of Sep 08.
13 Sep 08 1466.546 - - - - - - -

i want to know how much amount i have to pay to clear the balance


s.v. sudhakara reddy