[Resolved]  Standard Chartered Credit Card — Credit Card- Payment Issue

Dear Concerned,

I am writing this mail with serious concern. Kinldy look into the matter at the earliest possible.

I am holding a visa credit card from Standard Chartered Bank, since more than 3 years and never faced the problem like this. At present I am residing in Bangalore. I used to pay the credit amount every month through cheque via courier as there is no drop box facility near to my area(I stay in Bellandur)nor do I have any Visa Online payment facility with the bank I have account with. I always send the cheque 1 week in advance from the due date. The problem started in the month of August, when I did not find the amount debited from my savings account and later on enquiring with the Standard Chartered Bank, it was reveled that, the Cunningham Road Branch where I used to send the check is closed, and executive provided me the address of Kormangla Branch. I contacted the courier agent and redirected it to Kormangala branch and also clarified with customer executive regarding the reversal of interest on late payment as it is Banks mistake of not notifying me about the address change. As the cheuqe did not get cleared from my account, even after a week I again enquired with Standard Chartered person and he asked me to stop payment as it could not be traced by the bank and also he suggested that this amount of 2076 will carry forward in next billing statement and I can pay in the September Statment. I got the Statement of 11, 894 Rs for which due date was 11 Sep(It did not include 2076Rs). I again contacted the Standard Chartered executive and he asked me to pay this months statement and for 2076Rs, a person will come to collect the cash. Now again the amount 11, 894 Rs did not got debited from my account even after crossing the due date. I again contaced with SCB and and after validating with my Cheque No .. They could not found.. I got very much pissed off by this and told the executive that Kindly send accross your person to collect the WHole amount of 11, 894 +2076 = 13970Rs.. He told one person will be coming by tommorrow i.e 24-09-08 ...No body turned up and today morning I found new statement from BAnk on my email with Rs.14974, that includes the interest plus late fee cahrge of 1004 Rs. I really got furious and contacted the customer care and the lady confirmed thatthey recieved the cheque payment of 11, 894 Rs, which is late payment and asked me to pay balance 3080 Rs either by cash by visiting the branch or by Online. I told her that I am not going to pay the any late fee and inerest as it is banks mistake and alos on previous calls customer care executive assured me that I will not have to Pay any interest.

I really feel bad, as even after being one of the esteemed customer of SCB for so many years, I am facing this problem. I belive this is not a good practice and always there is a poor response from their customer side. They are not co-operating with customers.

Kinly help me tackle the issue.