[Resolved]  Standard Chartered Credit Card — Fraudulent Transactions on my Credit Card

Dear all,

I called up Standard Chartered Nodal Office on 22 Jan 2013 and asked for update about my case. One of the officer told me that same and same story again and again that you did secure transaction so you have to pay. I told her that I filled dispute & Re - Dispute forms with Police stamp on my complaint.you share atleast what you have investigated till date. she said that we cant but it was secure transaction. I again told her that when I informed you within few minutes of these crime happened by some hacker and asked you to stop paying that fraud merchant. you could have done this and could have asked merchant and customer both to prove this transaction genuine.Because you have not set proper policy to stop payment I am landed in big trouble. Till date they have sent only bill copy which has some other name as card holder. bill is even not self explanatory. Standard Chartered bank is covering their mistake and they blackmail customer by doing so. because they know that if customer will not pay his name will be marked in Defaulter in all banks CBIL record.
Someone please help me to come out of this mess.

Ashish bhatt
Email: [protected]@yahoo.com

Hi all,
Banking regulation act is strange. Policies of banks are even more strange. Some Cibil gives credit score to customers. Does any1 even look at fraud transactions through a particular bank and then bar it from operating. Who rates banks when all of facing same situation and stil bank will decise my credit worthiness. Who decides bank worthiness?

Even I faced similar problem. In my case it was an online transaction and when I reported fraud immediately the customer care guy tells me card is blocked and they will pay to the merchant. I said why dont you just cancel tje transaction now and instruct merchant not to dispatch gifts. I wonder why policies are made. You get instant smses to stop fraud. Now when in an online transaction cardholder is reporting fraud why not act immediately and block the transaction. What is the use of sending instant sms. May be regulations say now 1 loss is to be borne by card golder. Kidding me.

Pls be aware of SC. They are totally fraud n mindless bunch of ppl. I have been following up with them for past 6 months post submitting redressal form and still I get calls for clearance dues. Avoid it.

Let me warn all user who are using or planning to get Standard Chartered Credit Card, that my credit card was compromised on 30th March, 2013. There were multiple international transaction that happened on my card, of which one transaction of Rs 59, 000/- went through. Though the transaction was reversed by merchant but bank has charged mark up fee of Rs. 2606/- on my credit card for which I am still fighting with the Bank for reversal. Guys, their would be many people like me who are being harassed by Standard Chartered for Late Payment fees and Interest charges that are being levied every month. So, please be careful on choosing Standard Chartered Credit Card, their security database is being compromised. Choose Well..

Hi, I faced similar fraud few days back where I got SMS that my Credit Card from Standard Chareted has been used to debit amount in EURO. I immediately called CustomerCare and they blocked my card and have taken request for replacement.

Now I am in progress of getting details of the transaction, which I am not aware. Will keep here updated

Hi All. Have anyone got to know how fraud happened? Did the fraudster get caught? Did you end up paying for what you have not spent? I had received sms yesterday continuously, and was shocked to find out transaction taking place on my card when I had it in my purse all time. I immediately blocked it, but by that time around 40000 was already gone. Excecutive said transations took place in chennai but I reside in Mumbai. They are nt able to find out if it was onine or POS. I asked them to contact merchant and ask to stop transaction, but they say bank protocol doesnt allow it. They asked me to call back after 2 days and fill in dispute form. Then they will investigate within 45 days. But will they catch the fraudster? I dont want to pay my hard earned money for something which I havent done. Mine is a chip card, without PIN how did POS transation take place. If online, then OTP is a must, how can anyone get that? I havent recived any SMS. I am going through such trauma in last 12hrs, I just blocked all other credit card I have.

I have a fraud transaction in my standard chartered credit card on 18 Feb 18 of amount 4000, 5000 respectively on Paytm merchant website.informed standard chartered bank through mail for the same.and raised the dispute Form and sent online to their mail.bank representative asked to lodge a FIR on police station for the said transaction, what should I will do .kindly guide me.Fir to be lodged in normal police station or cyber police cell.plz help me out.