[Resolved] Star Cj Alive — Non Conforming Product | |||
Hello, I ordered pack of 4 sarees Adah Swarna Combo AID for Rs. 2499 on October 4, 2012 after watching promo on Star CJ Alive Channel on Television (Order No.[protected] and the order got delivered on my address on October 5, 2012. I paid a sum of Rs. 2499 to the delivery boy for the order. When i opened the package, i found that i have received two sarees same. Received Order: Item No. Your Items 124592 Adah Grey Net jacquard saree Grey/Free Size 124592 Adah Grey Net jacquard saree Grey/Free Size 125513 Adah Yellow & Red floral georgette saree Yellow/Free Size 125515 Adah Fine floral print georgette saree Blue/Free Size Expected Order as per Order No.[protected]: Item No. Your Items 124592 Adah Grey Net jacquard saree Grey/Free Size 124673 Adah Pink purple Crepe jacquard saree Pink/Free Size 125513 Adah Yellow & Red floral georgette saree Yellow/Free Size 125515 Adah Fine floral print georgette saree Blue/Free Size I called the customer care[protected] same day i.e on October 5, 2012 to report a non-conformance of products complaint. The Customer Care executive did not give me any Complaint Number and told me that i'll get a call back in two working days. However, i did not receive any call back. I again called customer care on Monday i.e. 08/10/2012. Customer care executive again assured me that i'll get call back in two days. Again i did not receive any call. I called customer care for third time on 11/10/2012 and the executive assured me that i'll get call back the same day, but again that was a false assurance. Today i called customer care and asked the executive to connect me to the manager or supervisor or concerned department where i can talk about my concern since it has been more than a week. But the executive refused to connect me to the concerned department. I am not getting any resolution from Star CJ Alive. Their promises and assurances are false and are making fool of people like us. Kindly look into matter and do the needful. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
StarCJ — material not received as per order
sir,I booked the two bed sheets of wave company order no.[protected] on 16.7.2011 as shown on telvision by star cj but I recived the one bed sheet only and they charged the full amout. I complant 4-5 times but there is no proper respnse from their side, always say that our executive contact you but no body contact me, so I request you kindly help me in this regard
mahinder kumar bhatnagar
[protected]
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
63%
Complaints
2029
Pending
347
Resolved
1185
+91 12 4430 6000
+91 22 4128 6000
6th Floor, Star CJ Plaza, Doctor DB Marg, Near Apsara Cinema, Grant Road, Mumbai, Maharashtra, India - 400007
View all SHOP CJ Network contact information
ordered 2 sarees — not received the product
hi,my name shalini prasad i have ordered 2 sarees about 3 weeks ago.
i still didn't receive my 2 sarees i have been emailing kalazone so many times. no one has replyed yet.
i would like to know whats going on with my order.
i am not happy with this service at all, your company can loose so many customers.
please get back to me asap.
i am looking forward to hear from you soon.
thanks