Claimed

SHOP CJ Network Complaints & Reviews

3.2
Last updated Jul 26, 2022
Complaints 2029
Resolved
1185
Unresolved
844
Quick Links
Statistics
Share
Contacts

File a complaint to SHOP CJ Network

Having problems with SHOP CJ Network?

File a complaint and get it resolved by SHOP CJ Network customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
SHOP CJ Network
Customer Service Contacts

SHOP CJ Network Website

SHOP CJ Network Head Office Address

6th Floor, Star CJ Plaza, Doctor DB Marg, Near Apsara Cinema, Grant Road
Mumbai
Mumbai City District
Maharashtra
India
400007

SHOP CJ Network Phone Numbers

Phone
+91 12 4430 6000
1294
355

View more phone numbers

Mobile
+91 22 4321 7000
664
171

View more phone numbers

SHOP CJ Network reviews & complaints page 89

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

i odored by seeing the add in star cj live,the sarees were described as chiffon material,but i received polystyrene sarees. the no.i dialed in customer care they said they are not going to refund .plz help...i was scolded by my husband,mother,and mother in law..my Oder no.[protected] applied date:5 sep 2013. received date:11 sep 2013.s possible...
Aug 14, 2020
Complaint marked as Resolved 
The quality of the products is good and I am very happy, every penny spent was worth it. I would recommend everyone to try it out as it is consumer friendly.
Dear Sunitha,

We regret the inconvenience caused to you. We have forwarded your details to our Customer Service team. We assure you that we will address your issue at the earliest.

Kind regards,
Team Star CJ.
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
    Report
    Copy
    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    I ordered orbit 2 in 1 hair straightener & curler on 2 September 2013. It is delivered on 7 September 2013. When I was ON the product its not working at once time. My order no. is [protected] & Docket no. is[protected]. Please refund my money as soon as possible, Otherwise I have to take an strict legal action against Star CJ Alive. My Contact No. [protected]
    Aug 14, 2020
    Complaint marked as Resolved 
    Dear Gourav,

    We regret the inconvenience caused to you. Your case is being reviewed by our Service Quality team. We have forwarded your details to our Customer service team. We assure you that we will address your issue at the earliest.

    Kind regards,
    Team Star CJ.
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
      Report
      Copy
      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

      Dear Team, This dispute is related to transaction no:[protected] with Star CJ Alive . Under this transaction I have placed two (2) quantity of ?Store Smart -Vacuum Bag AID? using online payment mode of Rs 3380 through Credit Card. This product is delivered to me with one (1) quantity only. From past several days (10-15 days), I am following up with Star CJ , however getting the response is that we are checking with our warehouse and update you soon. Through your channel, I want to escalate this case to Star CJ for their kind attention and resolution ASAP. Thanks and regards, Nitin Mittal
      Aug 13, 2020
      Complaint marked as Resolved 
      NO BUISNESS ETCHIS AND CHEATING CONSUMERS. DON'T BUY ANY PRODUCT FROM THEM.
      Dear Nitin,

      We are trying our best to resolve your complaint. We are still awaiting your contact details. Kindly send us the following details on [protected]@starcj.com.
      1)Your mobile number.
      2)Order number.
      This will help us resolve your issues quicker. Thank you.

      Kind Regards,
      Team Star CJ.
      Helpful
      Be the first one to find this review helpful
      Found this helpful?
      2 Comments
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
        Report
        Copy
        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        Today, My wife has purchased a 5.1 Home Theatre and it has delivered by Kasturi Mega Ventures private limited , franchisee of Star CJ Network India Pvt. Ltd., gurgaon,haryana, Pin: 123503, pH:[protected], Invoice No:[protected], dated:21/08/2013, order No: [protected], Docket No:[protected], in the name of Sunita Sen.:[protected]. Item Code: 134453 & 134454. My ernest request is that they have cheated me and my wife by saying that the product has a FM Facility. But when we received the material thru the delivery person, We want to open the pack . But they told that it is not necessary , i[censored] found the product is not up to the mark you can return this material within 24 hrs.When we tried to return this material they told that unless it is a defective one we cannot return this material.They are now completely denying to return this material. This is a low category product with no: of deficiencies mentioned in the Internet , which can seen by anyone at internet. For a girl it is not possible to see the features from the Tv advtsmnt. Unless and until they have mentioned the model no: in the TV completely. Pls. lodge a complain against this letter as my wife was completely cheated by the star cj alive and take necessary steps against star cj. PLs. ask them to take the product back and return the money or adjust the money with any other product with the future purchase.The customer support people are not helping me out, they are saying that they cannot do anything once the product has sold out.To gain more customers one cannot sale it and forget after getting the payment. A proper company is that who cares the customer needs. Pls. help me out as I am very poor person, star cj has cheated me completely !!!! return my money or adjust the product !!!!
        Aug 14, 2020
        Complaint marked as Resolved 
        This Is Prachi SIngh, I placed an order on Star-Cj alive, My Order Number: [protected], Docket Number:[protected]. The Bed-sheets delivered by Kasturi Mega Ventures Pvt Ltd, franchise of Star-Cj Alive. I feel cheated because of the inferior quality of the products. All the bed-sheets are see-through and are really light contrary to what they promised on their channel Star Cj Alive. 48 hours return policy of their is not applicable they say in this case, but only in the case of defective products. http://www.starcj.com/mall/center/centerFaqList.htm#spread is their website where they have this "( The franchisee/seller makes it a point to deliver the products as displayed on the website/ TV channel, and ensures the quality of the products being delivered. However, in case you feel that you have not been delivered the product as displayed on the website/ TV channel please bring it to the notice of the franchisee/seller at[protected] /[protected] between 6:00 a.m. to 1:00 a.m.) " Posted. Please do the needful.

        Hi Sunita Sen,

        We regret that your experience was not up to your expectations. We are eager for a chance to serve you better in future.

        Thanks!

        Regards,
        Shop CJ India
        Helpful
        Be the first one to find this review helpful
        Found this helpful?
        2 Comments
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
          Report
          Copy
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          I put on the television to watch my favorite programs and noticed you showing a live broadcast of Saath hai hum Uttarakhand. This really made me angry. There was no advertising for this. No apologies to the viewers that the normal shows will be not be shown today. No notice was given to the viewers at all. I think it is very unproffessional of Starlife ok.

          I was waiting to see Iss Pyar ko kya naam doon at 15:00 in South Africa. I don't like the English dubbed version of Iss Pyar ko kya naam doon. Will the Hindi version be re broadcasted tomorrow? Why are there no rebroadcasts of this show in the day time? It is a very good show. Please can you have the Hindi version rebroadcasted in the day(south African time).

          It would be appreciated very much if you can give notice to the viewers when shows are not going to be aired for the day for whatever reason.

          Regards
          Dhaneshree Ramsamooch
          Aug 14, 2020
          Complaint marked as Resolved 
          Hi Dhaneshree,

          We regret that your experience was not up to your expectations. We are eager for a chance to serve you better in future.

          Thanks!

          Regards,
          Shop CJ India
          Helpful
          Be the first one to find this review helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
            Report
            Copy
            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

            I had purchase one pair Jeans size 28 for Rs. 1799 vide order no [protected].

            But on delivery received Jeans of size 30. I had complained 04.07.2013 via phone 6-7 time for replacement. but till date i have not received any replacement.
            Aug 14, 2020
            Complaint marked as Resolved 
            We hope our Customer Care team has resolved your case in a satisfactorily manner and we hope you visit Star CJ for your next purchase.
            Kind regards,
            Team Star CJ
            Helpful
            Be the first one to find this review helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
              Report
              Copy
              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

              Invoice No.[protected]

              Invoice No.[protected]
              Date:18/03/2013
              Order No.[protected]
              Item name: SOBO Electric Deep Fryer.
              Received a SOBO Electric Deep Fryer on 18/03/2013 by courier and paid through my Credit card, which I had ordered from STARCJ Channel on TV Unfortunately on opening the packet it was found damaged. Immediately I called them and put up the complaint. They asked me to pack it and keep it till their courier person picks it up. On doing so I went to Delhi and returned after 25 days and found they have not picked it up. It took me another one month to explain to them the same which they would not remember. Shocking until I gave them all the messages I received to convince them as I did not remember where I had kept the receipt. After that they asked me to courier by Blue Dart whose charges where Rs. 1000/-. I did not send by Blue Dart but sent it by DTDC courier which cost me Rs. 565/- and also sent them the scanned copy of the copy as advised.
              Now they want to refund me without the courier charges. Why should I pay for the courier charges of Rs. 565/- for no fault of mine? It is now more than four months gone and still they do not care to do so. As a consumer I am harassed and the new concept of ordering on line which is not properly packed is creating havoc everywhere.
              I do not think Consumers should be cheated in this manner.Will be grateful if STARCJ is put in order and should know how not to cheat the consumer.
              Thanking you,
              Mrs.SANJUKTA PATTANAYAK. [protected]@yahoo.com
              Aug 14, 2020
              Complaint marked as Resolved 

              STAR CJ Network India Pvt. Ltd. — Misleading Information and Cheating

              The shopping channel StarCJ Network India Pvt. Ltd. endorsed a product of clothing materials as crepe material of Rs. 1999, but when I ordered the product, the material that was delivered to me was of a much inferior quality that is of synthetic polyester fabric. Also When I complained to them about the quality, they said they have endorsed the product as of Polyester only which is untrue. This is a clear case of Misleading Information and cheating. It is a loss of Rs. 1999 for me and loss of peace of mind.
              Also they committed that that i[censored]nsatisfied with the quality, they would return the money. When I contacted them for money back, they denied and rejected my complaint. Please look into the matter and help me.
              The advertisement of the product is still broadcasting on their channel and I have also recorded a video of it as a proof for my case. The dates of order, deliver/transaction are as follows :

              Order Date : 02/07/2012
              Delivery/Payment Date : 04/07/2012

              Anamika Singh
              Hi Sanjukta, We hope we have resolved your issue, thanks for connecting with us, hope we get to serve you soon
              Helpful
              Be the first one to find this review helpful
              Found this helpful?
              2 Comments
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                Resolved
                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                Report
                Copy
                Resolved
                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                My Order No. is [protected].

                I have ordered one Andro Tab and paid Rs. 5000/- since I am one of the customer so I ordered that gadget thinking STAR CJ is one of the trusted site and no one will get the wrong product. But after receiving and using, I dint like the product at all. Keyboard buttons are also not working. Audio and Video quality is also not good. Vision of the screen is also low. It is giving a stretch on my eyes. I have checked up all the settings but failed to correct. but It is having hanging problem also.

                I dont want to lose my money, I am not at happy and dont want to waste my money as I will not use that TAB. Requested so many times and requested again to refund the money and take the product back.

                In their advertisement product looks good and cheaper and after receiving it is nothing but a scrap. Their representatives are also very rude. Dont make people fool by selling this type of products.

                I hope you will help, listen and return my money.
                Aug 14, 2020
                Complaint marked as Resolved 
                Dear Sir,

                We hope our Customer Care team has resolved your issue and you will visit Star CJ for your next purchase.

                Kind Regards,
                Star CJ Team
                Helpful
                Be the first one to find this review helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  Resolved
                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                  Report
                  Copy
                  Resolved
                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                  I HAD ORDERED A LAUNDRY HANGER, AND THE SAME IS SUPPOSED TO BE DELIVERED IN MUMBAI, WHICH CAN MAXIMUM TAKE 2 DAYS FROM STAR CJ`S ANDHERI BRANCH TO SANTACRUZ WEST IN MUMBAI. THOUGH THE DISPATCH AND DELIVERY POINTS ARE VERY NEARBY, IT HAS BENN MORE THAN 20 DAYS THE PRODUCT IS NOT DELIVERED.

                  I HAVE MADE THE PAYMENT IN FULL BY CREDIT CARD. ALSO, I HAVE SEND MANY EMAILS TO starcj@customercare.starcjmall.com, and [protected]@starcj.com, BUT THERE IS NO RESPONSE. I HAVE SPOKEN TO TEAM LEADER SUBHASH BUT HE IS NOT FIT FOR HIS POSITION AND WAS NOT HELPFUL.

                  I WANT THE PRODUCT TO BE DELIVERED AT MY MUMBAI ADDRESS AND THEY SHOULD REFUND ME THE AMOUNT I HAVE SPEND ON CALLING AND EMAILING THE.

                  KINDLY TAKE THE NECESSARY ACTION.

                  REGARDS,

                  DEVENDRA SHAH
                  +1 photos
                  Aug 13, 2020
                  Complaint marked as Resolved 

                  Star CJ — CARELESS

                  ON 2/3/2011 , I RECEIVED MAIL FROM STARCJ STATING YOUR 300 POINTS ACCUMALATED WILL EXPIRE TODAY.
                  ON 2/3/2011 , I BOOKED (Olympus 12MP Digital Camera T1 )AND RECEIVED RETURN MAIL SAYING:(Your Order Number is: [protected]).

                  I MADE NET BANKING PAYMENT TO THEM AND RECEIVED CONFIRMATION FROM MY BANK

                  THAT TRANSACTION SUCCESSFUL.
                  I INFORMED STARCJ ON 4/3/2011 THAT PAYMENT IS MADE, BUT THAT SAID NO PAYMENT RECEIVED.
                  ON MY ACCOUNT THEY PUT TRANSACTION CANCELLED (SEE COPY BELOW FROM MY ZONE)
                  [protected] Olympus 12MP Digital Camera T100 Mah
                  Black 1 Rs.3,999 Cancel Cancelled )

                  BEFORE THIS I PURCHSED SAMSUNG MICROWAVE OVEN FROM THEM.
                  THEY GAVE ME BANK DETAILS FOR NET BANKING.
                  I TRANSFERRED Rs 9690/= TRO NET BANKING. AFTER 2 DAYS THEY SAID WE HAVE CHANGED OUR CITI BANK A/C NO, AND SEND NEW PAYMENT AT NEW A/C, OLD PAYMENT REVERTED.

                  I AN VERY SORRY TO SAY WITH THEIR THIS ATTITUDE THEY WILL LOOSE PUBLIC COFIDENCE.

                  PRAKASH KARNANI
                  [protected]
                  Dear Customer,

                  Thank you for writing to Star CJ alive.
                  We deeply regret the inconvenience caused to you and are currently investigating the issue highlighted by you.
                  We shall revert to you within 3 working days by phone or email
                  In case your query requires further investigation we will keep you informed on the time required for resolution.

                  Warm Regards,
                  Star CJ Customer Service Team
                  Helpful
                  Be the first one to find this review helpful
                  Found this helpful?
                  2 Comments
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    Resolved
                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                    Report
                    Copy
                    Resolved
                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                    I have ordered a mobile set Samsung Galaxy S Duos S7562 Mobile (Black) through online on 05/07/2013 from Star CJ Online shopping (www.starcj.com) and the cost of mobile set, a sum of Rs 11990.00 paid by me in advance by mode of Credit Card. My order Number was[protected]. On 09/07/2013, I received a parcel from Star CJ, but on opening the packet I was surprised to see the item as the same was not according to my order. The item actually delivered to me is SAMSUNG GALAXY STAR, Model No GT-S5282 with printed MRP Rs 5240.00, which is too much low to the amount paid by me. However Invoice No GCN/9860/13-14 dated 06/07/2013 received in parcel shows the actual item and bill amount i.e. 11990.00.

                    On opening the packet on 09/07/2013, I immediately called Star CJ Customer Care for lodging complaint and they assured me that I will be contacted by respective official within 48 hrs. However, since then I am calling regularly and all the time their response is that I will be called back within 48 hours, but no call or mail received from the Star CJ till time.

                    Please help me to recover my hard earning money.
                    Aug 14, 2020
                    Complaint marked as Resolved 

                    Star CJ online Shopping — wrong item sent and no response

                    star cj had shown Reebok sunglasses in offer and send local manufactured (not rebook) from mumbai. On calling them 2 to 3 times but still they do not response to me. They says that they have shown aviators sunglasses, but it is taken care that customer get misguide and get them order.
                    Hi Dalvir, We hope we have resolved your issue, thanks for connecting with us, hope we get to serve you soon
                    Helpful
                    Be the first one to find this review helpful
                    Found this helpful?
                    2 Comments
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      Resolved
                      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                      Report
                      Copy
                      Resolved
                      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                      Dear Sir/Madam,

                      1. I purchased a 3 kg stainless steel pressure cooker from Star Cj Alive vide Order No [protected]. The same was delivered on 28 Jun 2013. When the parcel was opened it was found that the original packing of the product was old and battered and had been repackaged. Also the Pressure Control Whistle was not available in the packing. Thus the item has been received without all the parts and is unusable.

                      2. Complaints were logged on your call centre no[protected] on 27 Jun 13 at 1118 hrs and reminded on 01 jul 13 at 1251 hrs and on 03 Jul at 1207 hrs. However in spite of assurances I have not received the missing part.

                      R Khanna,
                      Aug 14, 2020
                      Complaint marked as Resolved 

                      Star CJ Alive — damaged and used glass cooktop delivered

                      I purchase a glass cook top from star cj alive, but they delivered me used and damage item. For that I call to their customer care and they said our boy will pick it from home but nobody come, today 45 days completed. They are cheater and sell damage and used product.
                      Hi Khanna, We hope satisfactory assurance was provided by our team. We are eagerly waiting for the next time we get to serve you.
                      Helpful
                      Be the first one to find this review helpful
                      Found this helpful?
                      2 Comments
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        Resolved
                        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                        Report
                        Copy
                        Resolved
                        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                        Sir,
                        THIS IS 2nd complain for same produt due to no response from star cj
                        It was very pathetic and disappointing by the lie and trust breaking scheme/ offer that was give by star cj during advertisement on TV and during clarification at time of order placing on telephone no [protected]

                        I ashish/ monika jain from dharwad karnatka had placed an order no[protected] on star cj dt 16.06.2013 which was received on 19.06.2013 .

                        The product order was of VLCC SONA MOTI FACIAL kit along with this there is an offer for 4000 Rs voucher ,Which can be used with VLCC before 30.06.2013 .

                        During order it was confirmed by person other side of telephone that we need not to pay anything to the VLCC during use of voucher .

                        But today 22.06.2013 when we went to VLCC center which is 20 Km from my home ,VLCC asked for tax to be pay by us .

                        Then we called STAR CJ ALIVE customer care no[protected] and asked them to talk to VLCC center person ,They discussed but after that also VLCC person dose not entertain that voucher .

                        Also they had talk very roughly to my wife and misbehave .


                        I am very disappointed and deeply hurt by this kind of lie by star cj alive .


                        I want star cj alive to return my money and i will return product to them.

                        Also i will report this case to consumer court and ministry of information and broadcasting against STAR CJ ALIVE


                        Picture of product was attached


                        Your faithfully

                        Ashish/Monika Jain
                        Ph No [protected]
                        +1 photos
                        Aug 14, 2020
                        Complaint marked as Resolved 
                        Hi Ashish, We regret that your experience was not up to your expectations. We are eager for a chance to serve you better in future.
                        Helpful
                        Be the first one to find this review helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          Resolved
                          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                          Report
                          Copy
                          Resolved
                          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                          Sir,

                          It was very pathetic and disappointing by the lie and trust breaking scheme/ offer that was give by star cj during advertisement on TV and during clarification at time of order placing on telephone no [protected]

                          I ashish/ monika jain from dharwad karnatka had placed an order no[protected] on star cj dt 16.06.2013 which was received on 19.06.2013 .

                          The product order was of VLCC SONA MOTI FACIAL kit along with this there is an offer for 4000 Rs voucher ,Which can be used with VLCC before 30.06.2013 .

                          During order it was confirmed by person other side of telephone that we need not to pay anything to the VLCC during use of voucher .

                          But today 22.06.2013 when we went to VLCC center which is 20 Km from my home ,VLCC asked for tax to be pay by us .

                          Then we called STAR CJ ALIVE customer care no[protected] and asked them to talk to VLCC center person ,They discussed but after that also VLCC person dose not entertain that voucher .

                          Also they had talk very roughly to my wife and misbehave .


                          I am very disappointed and deeply hurt by this kind of lie by star cj alive .


                          I want star cj alive to return my money and i will return product to them.

                          Also i will report this case to consumer court and ministry of information and broadcasting against STAR CJ ALIVE


                          Picture of product was attached


                          Your faithfully

                          Ashish/Monika Jain
                          Ph No [protected]
                          +1 photos
                          Aug 14, 2020
                          Complaint marked as Resolved 
                          Hi Monika,

                          We regret that your experience was not up to your expectations. We are eager for a chance to serve you better in future.

                          Regards,
                          Shop CJ India
                          Helpful
                          Be the first one to find this review helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            Resolved
                            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                            Report
                            Copy
                            Resolved
                            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                            Star Cj Alive — symphony air cooler pump is not working

                            hello sir
                            my name is pooja and i live in delhi. a symphony air cooler was bought by me on date 07/05/2013 by STAR CJ alive. and after that water pump of my cooler is not working properly, when i complaint against this pump to company or STAR CJ alive, they always makes some excuse and they are not responding me, today is 18 June 2013 and still they said we are working on your complaint, sir i am seriously fed up of all this kind of...
                            +1 photos
                            Helpful
                            Be the first one to find this review helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy
                            Resolved
                            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                            Report
                            Copy
                            Resolved
                            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                            i bought a birla hi tech cooler from Starcj(tv channel) on 15th may was delivered to us on 23rd. when we tried to operate the cooler it wasnt working we called starcj , they said its not thiers reponsibilty n asked us to call birla, so we called birla company on 28th may n registered the complaint with them(complaint no.3321). they promised to send someone n fix d problem with 15days n its been than 3 weeks n we havnt go a response from and everytime we call they just delay the matter

                            nitin gupta
                            [protected]@yahoo.com
                            Aug 14, 2020
                            Complaint marked as Resolved 
                            Hi Monty, We hope satisfactory assurance was provided by our team. We are eagerly waiting for the next time we get to serve you.
                            Helpful
                            Be the first one to find this review helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              Resolved
                              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                              Report
                              Copy
                              Resolved
                              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                              I HAVE PURCHAE SET OF 4 NOS. SAREES FROM STARCJ ALIVE @RS.2000/- AFTER THAT I FOUND THE ACTUAL PRICE OF ABOVE SET IN MARKET IS RS.1200/-
                              AT THE TIME PRODUCT RECIEVING I FOUND THE PRODUCT IS DEFECTIVE THEN AFTER I HAVE MANY CALLS TO STARCJ ALIVE BUT STILL AFTER ONE MONTH MONEY NOT REFUNDED & PRODUCT NOT COLLECTED ALSO.
                              Aug 13, 2020
                              Complaint marked as Resolved 

                              Star CJ Alive — Product not delivered money not refunded

                              I have ordered a Product from Star CJ [protected] on 15-Aug-2011 the product was to be delivering in Delhi with in 3-5 days. But they have not derived the product even after 7 days and after continuous follow up they keep on providing me the fake docked number for Aramex courier. Confirming with aramex they say that the courier is not delived by the shipper yet. Finally I have cancelled the product on 11th day i.e. on 27-Aug-2011
                              They have informed me that the amount will credited back with in 7-8days. Now when I am enquiring they say it will take 10 days to revert back.
                              This online shopping company is a forger.

                              Star CJ — Defective product delivered

                              we have recived the mixer grinder from star cj & was defective piece hence we had asked to replace the same, after exghanging the defective product again they had delivered the defective product & they are not ready to refund the product refund money
                              I totally agree with you. Star cj alive is a fraud company. The same thing happend to me. I even talked to their manager Gaikwad. He promised to get my money refunded in a week. But now that week has long ended and I have not received my money. That is not even ready to talk now.

                              Can anyone tell me who is the governing body for these online shoppers? We need to appraoch them to get some resolution done.

                              Star CJ — defective product sent And did not refund

                              I Mrs CHANDA Gupta had ordered a mixes grinder order No. [protected] on 13th Feb, Which i received on 18Feb Which was a defective piece so i called back And complained about it so another mixer was sent And that was tooo defective so another was lodged on the 21 Feb And 3rd time again a mixer was sent. I already paid the cash on the 1st deli the amount of 2495 as cash. As the mixer were defective even the 3rd time so i requested for cash back And the advisor on the call on 31 march assured that we would be receiving a cheque within the next 3 to 5 business days And we even got a call from the company to confirm the name And address for the cheque i waited 10days but there was No reply from them so had to call back And the advisor said the cheque was sent And was returned due to housed closed Which was a complete lie And the advisor once again placed a request for the cheque And asked me to wait so i did wait And again a confirmation call came to check the address And name for the cheque so i did that And now its 19April And we still did not receive the cheque And when called them they said address is incorrect Which again is a lie cause they delivered the mixer on the same address three times And they could do it but when asked for money back they ignored. Hence i am looking for just correct resolution for my complaint as the star cj alive people advt. Their product And cheat their customer.
                              i am waiting for a positive response...
                              Hi Customer,

                              We regret that your experience was not up to your expectations. We are eager for a chance to serve you better in future.


                              Regards,
                              Shop CJ India
                              Helpful
                              Be the first one to find this review helpful
                              Found this helpful?
                              6 Comments
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                Resolved
                                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                                Report
                                Copy
                                Resolved
                                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                                Star Cj — worst quality of product

                                the product found is worst and not satisfactory level. i want to money back of my product as it shown at broadcast level was good but at delievry. and home delievery was not made. i want my money back as shown as possible and the cost of product is rs 2499.the quality of product was thin and mentioned in the photograph....
                                +2 photos
                                Helpful
                                Be the first one to find this review helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy
                                Resolved
                                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                                Report
                                Copy
                                Resolved
                                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                                I have ordered Double & Double shoes in Nov,11 (Order Ref[protected] and paid the amount by
                                internet banking. However this order was cancelled by STARCJ. I am yet to receive payment. This is almost 1.5 years. This is the worst experience of my life.


                                I have made at least 50 calls to customer care. All customer care executives spend time in conforming same date every time I call. Instead of resolving this issue of gross inefficiency on their own, I have been made to call a series of representatives. StarCJ has proved that it is most inefficient e-commerce portal and is unresponsive towards it's customers.
                                .

                                Regards

                                Niti Thakur
                                [protected]
                                Aug 13, 2020
                                Complaint marked as Resolved 

                                Star CJ — Refund still pending after cancellation.

                                I have ordered a Maharaja Whiteline Mixer Grinder - Nano ( ROI) on 17-10-11, after 1 and 1/2 month it was not delivered to destination. Then I have cancelled the same. Today is 16-12-11, still no amount refunded to me/ my account. My order no. is[protected]. Please help to get this as earliest possible.
                                Totally fraud company. Same complaint here
                                Hi Niti, We hope satisfactory assurance was provided by our team. We are eagerly waiting for the next time we get to serve you.

                                Kriaa jewellery sets

                                I am so disappointed of your product. I was purchase Kriaa jewellery sets and product code -[protected] but all are damage and amount was 2595, please change my product or return my monyback.
                                Helpful
                                Be the first one to find this review helpful
                                Found this helpful?
                                4 Comments
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  Resolved
                                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                                  Report
                                  Copy
                                  Resolved
                                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                                  I order for Dermaseta Mini Spa from Star CJ with condition that if Not suit my skin then I retrn back product to u & get 100% refund.
                                  Because of not suit my skin I file complain to Star CJ & complain registered on 08/03/2013
                                  But still now no person received Product from me & as per talk with customer care executive I send Product to given Address two times but Address given by them is out of service from All courier & post
                                  Kindly help me for My Refund because No response received from Star CJ i also talk many times with Senior but No solved My issue Kindly help me
                                  Aug 13, 2020
                                  Complaint marked as Resolved 

                                  Star CJ — Seeking refund of defective product

                                  I had purchased one Jewelry set which was defective. On complain they have taken back the product but till date i am waiting for the payment. It is approx. 4 month I am waiting for the payment. On my many complains (Complaint ID[protected] over telephone no response is forwarded.They always says to wait.

                                  It was my first purchase from Star CJ and this was very bad experience.

                                  I hope Star CJ will realize customer problem through this complain and will take necessary action at the earliest.
                                  thanks for the support, i have received my money.. . . . . . .

                                  Star CJ — Defective Items delivered, Complaint registered but no refund

                                  I ordered for a artificial jewellary set on Sep 2011, and I got the items on Oct 3. These were found defective and I immediately complained to Star CJ. They promised to give me the refund but it has been more than 6 months they have not given any refund to me.

                                  Amarjeet
                                  [protected]
                                  Very few reputed companies gives real refund. I know one such but we never will have reason to ask for refund.
                                  Hi Amarjeet,

                                  We regret that your experience was not up to your expectations. We are eager for a chance to serve you better in future.


                                  Regards,
                                  Shop CJ India
                                  Helpful
                                  Be the first one to find this review helpful
                                  Found this helpful?
                                  5 Comments
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    Resolved
                                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                                    Report
                                    Copy
                                    Resolved
                                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                                    I had purchased symphony diet 22i yesterday through Star CJ and found DOA. Very surprised to see while start the cooler found the issue with the machine. It’s giving me very very noise at the same time registered complain but not getting any response till the time.
                                    Also find water leakage on the machine continuously and the cooling is ZERO.

                                    They are not ready to return back the request you all don’t prefer online shopping through star Cj.
                                    I take some legal action to get back my amount (Rs-7,290).

                                    Dillip kumar
                                    [protected]
                                    Aug 13, 2020
                                    Complaint marked as Resolved 
                                    Hi Dilip, We hope satisfactory assurance was provided by our team. We are eagerly waiting for the next time we get to serve you.
                                    Helpful
                                    Be the first one to find this review helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit