SHOP CJ Network Complaints & Reviews

i odored by seeing the add in star cj live,the sarees were described as chiffon material,but i received polystyrene sarees. the no.i dialed in customer care they said they are not going to refund .plz help...i was scolded by my husband,mother,and mother in law..my Oder no.[protected] applied date:5 sep 2013. received date:11 sep 2013.s possible...

I ordered orbit 2 in 1 hair straightener & curler on 2 September 2013. It is delivered on 7 September 2013. When I was ON the product its not working at once time. My order no. is [protected] & Docket no. is[protected]. Please refund my money as soon as possible, Otherwise I have to take an strict legal action against Star CJ Alive. My Contact No. [protected]

Dear Team, This dispute is related to transaction no:[protected] with Star CJ Alive . Under this transaction I have placed two (2) quantity of ?Store Smart -Vacuum Bag AID? using online payment mode of Rs 3380 through Credit Card. This product is delivered to me with one (1) quantity only. From past several days (10-15 days), I am following up with Star CJ , however getting the response is that we are checking with our warehouse and update you soon. Through your channel, I want to escalate this case to Star CJ for their kind attention and resolution ASAP. Thanks and regards, Nitin Mittal

Today, My wife has purchased a 5.1 Home Theatre and it has delivered by Kasturi Mega Ventures private limited , franchisee of Star CJ Network India Pvt. Ltd., gurgaon,haryana, Pin: 123503, pH:[protected], Invoice No:[protected], dated:21/08/2013, order No: [protected], Docket No:[protected], in the name of Sunita Sen.:[protected]. Item Code: 134453 & 134454. My ernest request is that they have cheated me and my wife by saying that the product has a FM Facility. But when we received the material thru the delivery person, We want to open the pack . But they told that it is not necessary , i[censored] found the product is not up to the mark you can return this material within 24 hrs.When we tried to return this material they told that unless it is a defective one we cannot return this material.They are now completely denying to return this material. This is a low category product with no: of deficiencies mentioned in the Internet , which can seen by anyone at internet. For a girl it is not possible to see the features from the Tv advtsmnt. Unless and until they have mentioned the model no: in the TV completely. Pls. lodge a complain against this letter as my wife was completely cheated by the star cj alive and take necessary steps against star cj. PLs. ask them to take the product back and return the money or adjust the money with any other product with the future purchase.The customer support people are not helping me out, they are saying that they cannot do anything once the product has sold out.To gain more customers one cannot sale it and forget after getting the payment. A proper company is that who cares the customer needs. Pls. help me out as I am very poor person, star cj has cheated me completely !!!! return my money or adjust the product !!!!

I put on the television to watch my favorite programs and noticed you showing a live broadcast of Saath hai hum Uttarakhand. This really made me angry. There was no advertising for this. No apologies to the viewers that the normal shows will be not be shown today. No notice was given to the viewers at all. I think it is very unproffessional of Starlife ok.

I was waiting to see Iss Pyar ko kya naam doon at 15:00 in South Africa....

I had purchase one pair Jeans size 28 for Rs. 1799 vide order no [protected].

But on delivery received Jeans of size 30. I had complained 04.07.2013 via phone 6-7 time for replacement. but till date i have not received any replacement.

Invoice No.[protected]

Invoice No.[protected]
Date:18/03/2013
Order No.[protected]
Item name: SOBO Electric Deep Fryer.
Received a SOBO Electric Deep Fryer on 18/03/2013 by courier and paid through my Credit card, which I had ordered from STARCJ Channel on TV Unfortunately on opening the packet it was found damaged. Immediately I called them and put up the complaint. They asked me to pack it and keep it till their courier person picks it up. On doing so I went to Delhi and returned after 25 days and found they have not picked it up. It took me another one month to explain to them the same which they would not remember. Shocking until I gave them all the messages I received to convince them as I did not remember where I had kept the receipt. After that they asked me to courier by Blue Dart whose charges where Rs. 1000/-. I did not send by Blue Dart but sent it by DTDC courier which cost me Rs. 565/- and also sent them the scanned copy of the copy as advised.
Now they want to refund me without the courier charges. Why should I pay for the courier charges of Rs. 565/- for no fault of mine? It is now more than four months gone and still they do not care to do so. As a consumer I am harassed and the new concept of ordering on line which is not properly packed is creating havoc everywhere.
I do not think Consumers should be cheated in this manner.Will be grateful if STARCJ is put in order and should know how not to cheat the consumer.
Thanking you,
Mrs.SANJUKTA PATTANAYAK. [protected]@yahoo.com

My Order No. is [protected].

I have ordered one Andro Tab and paid Rs. 5000/- since I am one of the customer so I ordered that gadget thinking STAR CJ is one of the trusted site and no one will get the wrong product. But after receiving and using, I dint like the product at all. Keyboard buttons are also not working. Audio and Video quality is also not good. Vision of the screen is also low. It is giving a stretch on my eyes. I have checked up all the settings but failed to correct. but It is having hanging problem also.

I dont want to lose my money, I am not at happy and dont want to waste my money as I will not use that TAB. Requested so many times and requested again to refund the money and take the product back.

In their advertisement product looks good and cheaper and after receiving it is nothing but a scrap. Their representatives are also very rude. Dont make people fool by selling this type of products.

I hope you will help, listen and return my money.

I HAD ORDERED A LAUNDRY HANGER, AND THE SAME IS SUPPOSED TO BE DELIVERED IN MUMBAI, WHICH CAN MAXIMUM TAKE 2 DAYS FROM STAR CJ`S ANDHERI BRANCH TO SANTACRUZ WEST IN MUMBAI. THOUGH THE DISPATCH AND DELIVERY POINTS ARE VERY NEARBY, IT HAS BENN MORE THAN 20 DAYS THE PRODUCT IS NOT DELIVERED.

I HAVE MADE THE PAYMENT IN FULL BY CREDIT CARD. ALSO, I HAVE SEND MANY EMAILS TO [protected]@customercare.starcjmall.com, and [protected]@starcj.com, BUT THERE IS NO RESPONSE. I HAVE SPOKEN TO TEAM LEADER SUBHASH BUT HE IS NOT FIT FOR HIS POSITION AND WAS NOT HELPFUL.

I WANT THE PRODUCT TO BE DELIVERED AT MY MUMBAI ADDRESS AND THEY SHOULD REFUND ME THE AMOUNT I HAVE SPEND ON CALLING AND EMAILING THE.

KINDLY TAKE THE NECESSARY ACTION.

REGARDS,

DEVENDRA SHAH

I have ordered a mobile set Samsung Galaxy S Duos S7562 Mobile (Black) through online on 05/07/2013 from Star CJ Online shopping (www.starcj.com) and the cost of mobile set, a sum of Rs 11990.00 paid by me in advance by mode of Credit Card. My order Number was[protected]. On 09/07/2013, I received a parcel from Star CJ, but on opening the packet I was surprised to see the item as the same was not according to my order. The item actually delivered to me is SAMSUNG GALAXY STAR, Model No GT-S5282 with printed MRP Rs 5240.00, which is too much low to the amount paid by me. However Invoice No GCN/9860/13-14 dated 06/07/2013 received in parcel shows the actual item and bill amount i.e. 11990.00.

On opening the packet on 09/07/2013, I immediately called Star CJ Customer Care for lodging complaint and they assured me that I will be contacted by respective official within 48 hrs. However, since then I am calling regularly and all the time their response is that I will be called back within 48 hours, but no call or mail received from the Star CJ till time.

Please help me to recover my hard earning money.

Dear Sir/Madam,

1. I purchased a 3 kg stainless steel pressure cooker from Star Cj Alive vide Order No [protected]. The same was delivered on 28 Jun 2013. When the parcel was opened it was found that the original packing of the product was old and battered and had been repackaged. Also the Pressure Control Whistle was not available in the packing. Thus the item has been received without all the parts and is unusable.

2. Complaints were logged on your call centre no[protected] on 27 Jun 13 at 1118 hrs and reminded on 01 jul 13 at 1251 hrs and on 03 Jul at 1207 hrs. However in spite of assurances I have not received the missing part.

R Khanna,

Sir,
THIS IS 2nd complain for same produt due to no response from star cj
It was very pathetic and disappointing by the lie and trust breaking scheme/ offer that was give by star cj during advertisement on TV and during clarification at time of order placing on telephone no [protected]

I ashish/ monika jain from dharwad karnatka had placed an order no[protected] on star cj dt 16.06.2013 which was received on 19.06.2013 .

The product order was of VLCC SONA MOTI FACIAL kit along with this there is an offer for 4000 Rs voucher ,Which can be used with VLCC before 30.06.2013 .

During order it was confirmed by person other side of telephone that we need not to pay anything to the VLCC during use of voucher .

But today 22.06.2013 when we went to VLCC center which is 20 Km from my home ,VLCC asked for tax to be pay by us .

Then we called STAR CJ ALIVE customer care no[protected] and asked them to talk to VLCC center person ,They discussed but after that also VLCC person dose not entertain that voucher .

Also they had talk very roughly to my wife and misbehave .


I am very disappointed and deeply hurt by this kind of lie by star cj alive .


I want star cj alive to return my money and i will return product to them.

Also i will report this case to consumer court and ministry of information and broadcasting against STAR CJ ALIVE


Picture of product was attached


Your faithfully

Ashish/Monika Jain
Ph No [protected]

Sir,

It was very pathetic and disappointing by the lie and trust breaking scheme/ offer that was give by star cj during advertisement on TV and during clarification at time of order placing on telephone no [protected]

I ashish/ monika jain from dharwad karnatka had placed an order no[protected] on star cj dt 16.06.2013 which was received on 19.06.2013 .

The product order was of VLCC SONA MOTI FACIAL kit along with this there is an offer for 4000 Rs voucher ,Which can be used with VLCC before 30.06.2013 .

During order it was confirmed by person other side of telephone that we need not to pay anything to the VLCC during use of voucher .

But today 22.06.2013 when we went to VLCC center which is 20 Km from my home ,VLCC asked for tax to be pay by us .

Then we called STAR CJ ALIVE customer care no[protected] and asked them to talk to VLCC center person ,They discussed but after that also VLCC person dose not entertain that voucher .

Also they had talk very roughly to my wife and misbehave .


I am very disappointed and deeply hurt by this kind of lie by star cj alive .


I want star cj alive to return my money and i will return product to them.

Also i will report this case to consumer court and ministry of information and broadcasting against STAR CJ ALIVE


Picture of product was attached


Your faithfully

Ashish/Monika Jain
Ph No [protected]

hello sir
my name is pooja and i live in delhi. a symphony air cooler was bought by me on date 07/05/2013 by STAR CJ alive. and after that water pump of my cooler is not working properly, when i complaint against this pump to company or STAR CJ alive, they always makes some excuse and they are not responding me, today is 18 June 2013 and still they said we are working on your complaint, sir i am seriously fed up of all this kind of excuses and i have a humble request to you please take a strict action against this company and their franchisee
i am seriously not enjoying of this cooler and it just a wasteful product for me without water pump,
sir i m sending the details of this company and a copy of bill..
M/S NSA RRADEX PRIVATE LTD
Franchisee of STAR CJ network india private ltd
village sampka jamalpur, pataudi road, tehsil -pataudi , gurgaon , haryana pin 123503
vat tin - [protected]V
CST TIN -[protected]C

Onvoice no.[protected]
date 07/05/2013
order no. [protected]
DOCKET NO[protected]

i bought a birla hi tech cooler from Starcj(tv channel) on 15th may was delivered to us on 23rd. when we tried to operate the cooler it wasnt working we called starcj , they said its not thiers reponsibilty n asked us to call birla, so we called birla company on 28th may n registered the complaint with them(complaint no.3321). they promised to send someone n fix d problem with 15days n its been than 3 weeks n we havnt go a response from and everytime we call they just delay the matter

nitin gupta
[protected]@yahoo.com

I HAVE PURCHAE SET OF 4 NOS. SAREES FROM STARCJ ALIVE @RS.2000/- AFTER THAT I FOUND THE ACTUAL PRICE OF ABOVE SET IN MARKET IS RS.1200/-
AT THE TIME PRODUCT RECIEVING I FOUND THE PRODUCT IS DEFECTIVE THEN AFTER I HAVE MANY CALLS TO STARCJ ALIVE BUT STILL AFTER ONE MONTH MONEY NOT REFUNDED & PRODUCT NOT COLLECTED ALSO.

the product found is worst and not satisfactory level. i want to money back of my product as it shown at broadcast level was good but at delievry. and home delievery was not made. i want my money back as shown as possible and the cost of product is rs 2499.the quality of product was thin and mentioned in the photograph.

I have ordered Double & Double shoes in Nov,11 (Order Ref[protected] and paid the amount by
internet banking. However this order was cancelled by STARCJ. I am yet to receive payment. This is almost 1.5 years. This is the worst experience of my life.


I have made at least 50 calls to customer care. All customer care executives spend time in conforming same date every time I call. Instead of resolving this issue of gross inefficiency on their own, I have been made to call a series of representatives. StarCJ has proved that it is most inefficient e-commerce portal and is unresponsive towards it's customers.
.

Regards

Niti Thakur
[protected]

I order for Dermaseta Mini Spa from Star CJ with condition that if Not suit my skin then I retrn back product to u & get 100% refund.
Because of not suit my skin I file complain to Star CJ & complain registered on 08/03/2013
But still now no person received Product from me & as per talk with customer care executive I send Product to given Address two times but Address given by them is out of service from All courier & post
Kindly help me for My Refund because No response received from Star CJ i also talk many times with Senior but No solved My issue Kindly help me

I had purchased symphony diet 22i yesterday through Star CJ and found DOA. Very surprised to see while start the cooler found the issue with the machine. It’s giving me very very noise at the same time registered complain but not getting any response till the time.
Also find water leakage on the machine continuously and the cooling is ZERO.

They are not ready to return back the request you all don’t prefer online shopping through star Cj.
I take some legal action to get back my amount (Rs-7,290).

Dillip kumar
[protected]