SHOP CJ Network Complaints & Reviews

I placed the Order for Bajaj Food Processor FX11 for Rs. 5,299/- on 19-Feb-2012 at www.starcj.com and for the same I made the online payment from ICICI Bank Limited.

On 22-Feb-2012 I received the Order but I have not received the free gift items with the product as was shown on the TV, which were Electric Kettle, 3 Pcs Non-Stick etc.

Dear All,
I ordered a NOKIA mobile phone on 24th January 2012 through their website (http://www.starcj.com), order number was "[protected]" and made the payment through my HDFC Bank Credit Card, then and there. As i was committed by the company to get that product by 10 working days, i planed to gift that mobile phone to my wife on valentine day, but i am still waiting for the product. Within this time period I called on (011 –[protected]their official number so many times (I have call details in my phone bill) I got confirmation through SMS that they have register my telephonic complaint but in revert of my many emails, I got NOTHING.

Kindly advice should I ask for my money back or I should go further for a hard step.

ANSHUMAN SHARMA.

I am tracking the order[protected] on the regular basis but i did not get it where is i have purchase it on 04/01/2012 i have paid the full amount but i did not get it till now the problem i am calling and sending emails on the regular basis but always i am getting the same response that i will get this with in 1-2 days the customer care person always misguide me the company have cheated me and its a totally fraud case i am very irritate now i don't know where i to complained against this company kindly do the needful its totally waste of my time and money for me to calling these people everyday
the contact details of the company
[protected]@yatra.com
[protected]
[protected]

Hi,

I had purchased SIA Jewellery Deepsikha collection from StarCj in the first week of January 2012 and for that we have paid Amount of 1995Rs. Although the product was delivered by StarCj, but a faulty product delivery was done.

We logged a complaint to StarCj customer service desk for replacement, StarCj complete the replacement request, however product replacement was even faulty.

Again we requested for Replacement of the product and again faulty product was replaced by StartCj in return.

Now, At third, We made a call and requested for refund of money and in return starCj executive confirmed on below guide lines of refund procedure.

1. Faulty delivered product will be picked up from my home within five working date.
2. After product is picked up, we would receiving refund cheque of 1995Rs. In 7 to 10 working days as confirmed by Starcj executive, however both the request is not yet fulfilled by the company.

Complaint Date : 31st January 2012
Purchase Order No. [protected]

Since, We are still unable to get services from StarCj we are logging a complaint in consumer court and expecting strict action in above stated matter. And also we would expect interest on 1995Rs. For irresponsible services from StarCj. Since They are holding valuable money from long time.

I have purchased chou chou neo steamer iron from cj star alive TV with the warranty of six months and seven days replacement guarantee.
Within month fault arise in steamer iron, the on/off neon switch got faulty.I have contacted cj customer care 44074407 they directed me to contact their supplier Damul Trading Pt. Ltd.Balapure Navi Mumbai.The two Mobile [protected] & [protected] printed on the box dose not exit, only landline are working but no response only ringing.Luckly I got contact and advise me to courier the product or visit personnaly.I visited personnaly and got replacement.Here I Ieant that they do not repair the product they only replace the product.Moreover there is no facility to repair the steamer after the warranty is over.Being the electric appliance it may be require for the repair after the warranty on chargable basis.Official of Damul Trading says that they are doing trading of the product & they are only interested in sale.When I enquire with cj star customer care they said it will repair on chargable basis by Damul Trading.NOW I asked cj star who will take resposiblity to repair the steamer after warranty.

Anish Desai
[protected]
Andheri Mumbai













w

Sorry to say that I have made an mistake to buy a product from you on dated 25dec’11 with order no [protected]. But it didn’t reach to me till now.

I have contacted AFL courier for this on 9jan’12 they said that starcj didn’t send the invoice with product so we sending it back to starcj. Was it my mistake? And on 13th jan

Your customer care executive say it is rejected and you will get the refund within 10 working days starts frm 13th jan.

But till now I didn’t get any call from you nor the refund.

It was my first experience with starcj.

And I had a great experience.



Anil kumar

[protected]

We ordered StarCJ shoerack 2 weeks ago and have been requesting help to set up the demo but no help from StarCJ. There was no manual provided in the order. Each time we call customer care, they say we will revert with help but no help yet. I have spend more than 2k on the shoerack and numerous calls with no help.

As per their customer care executive, I checked their website and didn't find any shoerack available on their website. I need help in setting up the shoerack soon.

Hi All
I had booked a order on 25.11.2011 (Order no. [protected]) for I
think Ambika Sarees and promised to get the delivery within 10 working
days i.e. 09.12.2011.
I called on around 7th or 8th December and your customer care
executive told me that order will be delivered within next 5 working
days but all goes to waste as didn't received till 16th Dec.
I called on 17th Dec. to complaint about not receiving the delivery
and again your customer care executive told me that I will receive the
delivery till 20th Dec.
But again all goes to waste.
I called on the night of 21.12.2011 for 3-4 times to ask about my
order but every time put on hold for more than 15 minutes.
On 21st Dec I called in the morning and cancelled the order I placed.

I just want to tell that this is my worst experience with STARCJ.

I never come back to starcj for any product in future, pathetic
services starcj offer to the customers.

I want my money back as soon as possible as I made the payment by
credit card and my bank has already charged it in the bill.

--
Thanx & Regards

*Sunil

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Sunil Sonu <> Fri, Dec 30, 2011 at 4:32 PM
To: [protected]@starcj.com
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Hi Team,

I have not received any reply from there side. Please check and revert
as soon as possible otherwise i will go to conusmer court.

- Show quoted text -


Sunil Sonu <> Fri, Jan 20, 2012 at 1:21 PM
To: [protected]@starcj.com
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Team,

I think you these people deaf and dumb. It is almost more than two month when I
cancelled my order and till date you have not refunded my money back.
Even they don't replied to my email. This is just frustrating as I have
already made my credit card payment and got another bill with one more
installment of my cancelled order.
Star CJ Alive is not only have pathetic services also have the worst
online shopping site I have ever seen.

My wife saw a mixer grinder of Bajaj Co. at Star Cj live channel (at evening 7th, feb,12) and she has given the order, after that she has received order id on her mobile and Co. has informed her that you have to pay with in 24 hrs of this sms, a very next day i have paid the value which was 5299/-, same time i received a sms from my bank that this amount has debited from my account. next day my wife received a sms at 5 0 clock in the morning (usually very odd time) that Co. has not received any payment against the order so your order stand cancelled.
when i called up customer care of this channel they are very casual on this issue and told my order has cancelled and i have to give another order but product would be available without any offer.
When i want to know the office address of star cj, no one is ready to give neither its website has any address.
me and my wife feel that these type of co,s are cheating the clients very smartly, also not able to understand how my hard earn money will be refunded.

STAR CJ ON TATA SKY IS A MEGHA FRAUD COMPANY. HAD BOOKED INALSA FOOD PROCESSOR AND PAID ONLINE ORDER NO [protected] COURIER DOCKET NUMBER [protected] BUT NOT YET DELIVERED TILL DATE SINCE 25 DEC 11 FROM DELHI TO KANPUR. A VERY POOR COMPANY WITH POOR PRODUCTS AS MOST OF THESE ARE DEFECTIVE AND SOME WITHOUT COMPONENTS AND VITAL PARTS . THERE IS NO COMPLAINT CENTRE OR DEDICATED MECHANISM OR NAM EOF CMD/CEO OR MANAGER ETC..

BEWARE AND DO NOT BOOK OR BUY ANYPRODUCT FROM STAR CJ OR GET READY TO TRAP FOR LIFE

I have placed an order of Maharaja Whiteline Handblender HB2505 with the order number [protected] from STAR CJ. The original cost of blender was 995. At the time of placing the order, I told the person concerned to redeem 100 points accrued to my account. The points have been deleted from my account but the delivery boy has taken Rs.995 instead of 895 when I received the order on 28th Jan. In the last ten days I havemade more than 5 calls to the customer care executives asking for the consideration. On Monday 30th Jan, I got a call from some senior official but no solution was provided and he told me that he will revert back by tuesday 31st Jan. It is been more than 5 days there has been no response from your end even afetr 3 reminders from my side. On 4th Feb, I have called at 12 and the customer care executive told me that some senior would call within 2 hours but all in vain. I want immediate solution else I am processing to the consumer forum. On 7th Feb again I have called the customer care but to no use. I got these 100 points in lieu of the free gift of soap which I was supposed to get with an order I placed in December of VLCC Gold Facial Kit order number is[protected]. What kind of faulty services this Star CJ is providing when they claim to have best services in the area? 2 times I had shopped with them and had a very bad experience. I must say that all should refrain from shopping from such a company who after making a mistake do not have the guts to solve the complaints of the costumers.

Dear Sir/Madam,

I had placed an online order for a pair of Tyche Mink blanket with "Star CJ Alive" on dated 30/1/2012 vide order # [protected]. As a special promotional offer or may be a well planned trap laid by seasoned crooks, as broadcasted on the TV, it was a buy 1 get 1 free offer with a Ladies handbag worth 1250/- absolutely free. I had placed the order with one of their representative over the phone. I asked the representative why that item is not displayed on their website http://www.starcj.com/ and I was told that it’ll updated on their website in next 24-48 hrs which never happened till date . I'd availed the cash on delivery option and finally received my product last Friday i.e. February 3, 2012. I paid the whole amount in cash to the delivery boy vide invoice #[protected] dated Jan’30th, 2012.

We were happy to receive our product, but that happiness didn't last long. We opened the packet and were really shocked with what was their in the packet, it was not at all what was broadcasted on the TV. The blankets were of inferior quality with pungent smell emanating out of it and the free ladies handbag was similar to that of roadways bus conductor’s bag worth Rs 50/- .

I immediately called up at the number listed on their website and reported the matter with one of their representative Sonia, who was again very unprofessional. I asked her for the supervisor and was placed on long hold and finally told that someone will get back with me in 24-48hrs and that never happened till date. I asked for her last name, which she never provided, asked for her employee ID which again she didn’t reveal. I insisted for Supervisor, but never got transferred. All that I got was a complaint number which she told me is the same as my order # [protected].

I ordered the blanket as I am expecting some guest next week, my mother in law, her son and others and also recently I am blessed with a new member in my family, 4 months old baby angle and was feeling the need for an extra blanket and unfortunately became victim of “Star CJ Alive” team of crooks as I got trapped into their well established scandal, as it seems to be.

I ordered the blankets for my guests and now as the date is approaching I am feeling so helpless now as I am getting no response from “Star CJ Alive” team, team of crooks, operating big racket and exploiting numerous innocent consumers like us, as many o[censored]s never report back such incidences.

Further, I am really shocked that their no complaint/feedback section on their website and we are totally on the mercy of their team of crooks, well trained to give one or the other excuse every time any victim of their calls in to have their concerns addressed. They give us all kind of false assurance/commitments and play with our emotions and exploit us.

I am raising this concern in this forum to pass this message to the team of crooks running such rackets, indulged in scams which seems to run into crores of rupees or even more, that we still know our rights and can’t take this uncalled for exploitation at their hands like this any more.

Please help me and many like us who are victims of such crooks, enemy of entire nation as they damage the clean image of the nation as whole, by mercilessly exploiting its nationals and foreigners every other second.

Rgds,
Er. Ashish Singh
[protected]/[protected]

Subject: Fw: partial delivery of products order [protected]-one product deivered out of three



Dear Sir
I have placed an order no.[protected] for three items with starcjalive on 18.10.2011 via net shopping. Three products ordered were home power laundry hanger, Sanjeev Kapoor Black Diamond Pan set and Leonardo cooking oil kit. The payment of Rs.5309/- for the same was made by credit card. On 28.10.2011 delivery of the product was made by Gati courier to my neighbourer. Next evening, i got a single package from my neighbourer. Retail invoice for all the three products was attached to receiver's docket copy. However, docket no[protected] was only for Home power laundry hanger item code 102566. I contacted Starcjalive at [protected] and Mr. Ganshyam was on the other line. I told him that I had placed order for three items but have received only one package. He said that i may open the product while he was on the line, I do the same and on opening the package I found Olive oil kit inside it. I talked to him for nearly 25 minutes and he said my complaint was registered and my order number itself is my complaint number. I also mailed complaint to starcjalive.I also contacted gati courier by giving the docket number and I was told that as the docket was for a single package, delivery of single product was made. The courier company received a single package from star cj alive and the same was delivered. there is no deficiency in service on their part and i may contact star cj.
Therafter, I contacted starcjalive several times, during first two months almost once a week but every time it was assured by the staff on line that my problem would be solved at the earliest and the products would be delivered to me. In beginning that is on 31.10.2011 and in 11/2011 I got a call from their seniors also but thereafter every time whenever I am placing my complaint except assurances nothing is being done. Even I got no calls from their seniors. I am totally fed up with this attitude of starcjalive.
I request your help to solve my this complaint and to get delivery of remaining products i.e. Home power laundry hanger, Sanjeev Kapoor Black Diamond Pan set payment for which had already made by me on 18.10.2011. Awaiting immediate response.
with due regards
Hardeep kaur.
HIG-947, Sector-70, Mohali (Punjab)-160071.
Cell: [protected], [protected].

From: Atul Garg (AP)
Sent: Friday, January 27, 2012 12:42 PM
To: '[protected]@customercare.starcjmall.com'
Cc: '[protected]@starcj.com.'
Subject: RE: Order Number : [protected]


Hi,

Waiting for your response.

Regards
Atul Garg

From: Atul Garg (AP)
Sent: Wednesday, January 25, 2012 2:42 PM
To: '[protected]@customercare.starcjmall.com'
Cc: '[protected]@starcj.com.'
Subject: RE: Order Number : [protected]

Hi,

Waiting for your response.

Regards
Atul Garg


From: Atul Garg (AP)
Sent: Tuesday, January 24, 2012 1:00 PM
To: '[protected]@customercare.starcjmall.com'
Cc: '[protected]@starcj.com.'
Subject: Order Number : [protected]

Hi,

The said order placed by me on 20.12.2011. I have not received the delivery of the same till 30.12.2011 and I cancel the same on 30.12.2011 but till now I have not received the refund for the same.

Kindly check and refund my amount immediately.

Thanks & Regards

ATUL GARG
Dimension Data India Ltd. | 51, Okhla Indl. Estate,
Phase-III, New Delhi- 110 020. H/P : +91 [protected]
Voice : +[protected] | Fax : +[protected] |
Web:http://www.dimensiondata.com

Hi,
My order no is - [protected]. I had ordered three items- Kaiserhoff (12 piece) cookware set, Symphony 1 ltr geyser and 8 pieces Princeware bathroom set. The order was delievered to me on 3rd Jan 2012, but the last item, ie, Princeware bathroom set was missing. Since then, I have lodged my complaint 8 times, but of no avail. Since I had paid the money online, I am in no position to even cancel my order. This amounts to fraud and I am strongly thinking of lodging a former consumer complaint in the consumer forum.
I have been a regular customer of Star Cj and this particular experience has left me particulary pained and frustrated. I request you to pls look into this matter at the earliest and get the order delivered to me asap.

Thanks
Parul

I have purchased PIXMA MP287 cannon printer through STAR CJ. They promised that i would be getting a free gift (Watch) after registering myself in www.pixmatime.com after getting delivery of my printer. I got the delivery of printer and tried to register myself with the given site, but they claim that i am not eligible for free gift. I was call to customer care and they promise to resolve the problem within 2-3 days but no call received till date. My customer ID is Mithilesh 25

Dear Mr. MD,

I though that sending a mail would make some difference & will follow some action from your side. But i am sorry to say that even after sending the mail to the top chairs of the company, the products have not been picked up. It has been 8 days, when i sent the mail to you. Can i expect an action from your company. Just to remind you, the commitment time given by your company is 7-10 days. It has been complete 42 days.

HOW MUCH MORE TIME YOU NEED?

Naresh Arora




From: "Naresh Arora"<arora.[protected]@rediffmail.com>
Sent: Thu, 12 Jan 2012 21:10:17
To: "paritosh.[protected]@starcj.com"<paritosh.[protected]@starcj.com&g...⇄
Subject: Products to be returned not picked even after one month - the committed time is 7 to 10 days - order number [protected]
Dear Mr. Joshi/ CEO

This mail will speak about the kind of commitments & customer service you have in your company. With these kinds of delays, your company has no right to run, rather it should shut its doors immediately.

My order number is [protected]

I had ordered one track suit from Star CJ, which got delivered to me on 9.12.2011. The size was not fit to me. I requested for return of the goods on the same day i.e. 9.12.2011. I was promised that the products will be picked within 7-10 working days within 5 days of picking of the products from me, i will be refunded the money through cheque. Till today, i am waiting for the products to be picked. I have lodged two complaints in between, for which i was always committed that within 4 days, the products will be picked, but till today nothing has happened. Whenever i call up star cj, i am told that within 48 hours, i will receive a call, but till now i have not received any call.

I think, no company can progress with these kind of miscommitments, ill policies of doing frauds with the customers. If you cant return the products, you must not commit the same.

Since i was committed the return of the products, i am still waiting. If i dont get a response till coming Saturday i.e. 15.1.2012, i will lodge a complaint with consumer court with the compensation of mental harassment also.

Naresh Arora
[protected], [protected]

Hi, I m regular customer of Star CJ but this time the i am sorry to say about poor and bad service from STAR CJ TEAM.

order no.[protected] for purple heart bed tray recieved vide invoice no.[protected] dated 06/01/2012. This tray I recieved defective n cracked and the quality so so poor
.
The wood used in this is of such a inferior quality.the stand too is so loose.

After that I have made request so many times through Phone and Emails for the exchange this bed tray with product "Princeware Poppy PET 20 Pcs Set ":and i followed so many times with STAR CJ ,they put my phone on hold and in this process i have spend more than 100 rs for phone charges.

I dont expect this type of services and product you given to your customer

Waiting for positive reply.

Neha

I ordered a Maharaja whiteline mixer grinder from Star cj live company on 23/12/2011 and was
assured that the product will be
delivered to me in 5 working days. My
order number was
[protected].
After waiting until[protected]
when the product was not delivered
even after several promises and
numerous phone calls made to STAR
CJ, I had to cancel the order ,While cancelling
the order I was assured by the
representative from Customer Service
that the payment I made through my
Sbi debit card will be refunded
within 7-10 days.
Since then till date (17/01/2012), I
have been contacting STAR CJ daily
inquiring about the refund that has
not reached my Sbi debit card. And
the representative on the other end
only gives me one answer that "your
complaint has been raised and some
one from the complaints team will
call you in 24 hours" which has not
happened till date.Please look into.
With regards
Vinay mohal

Dear concerned,
One Sony Ericsson Mobile was booked on starcjalive on phone on 05/11/2011 vide order no.[protected], company has promised to deliver the goods in Mumbai within 6-7 working days but till date I have not received my Mobile. Payment of same was debited to my Debit card.
On calling at their no. they say they have courier the Mobile by AFL Courier vide Doct No: [protected] Dt. 10/11/11. But we talk with courier people they say they have not received that parcel.
Enclosed see the attach Photo of Payment done & shipment tracking detail

Requesting you to help me with my ordered goods or refund of my money. Thanking you in anticipation.
- Ashish Bandodkar, Goa