[Resolved] Star Cj — Products to be returned not picked even after one month - the committed time is 7 to 10 days | |||
Dear Mr. MD, I though that sending a mail would make some difference & will follow some action from your side. But i am sorry to say that even after sending the mail to the top chairs of the company, the products have not been picked up. It has been 8 days, when i sent the mail to you. Can i expect an action from your company. Just to remind you, the commitment time given by your company is 7-10 days. It has been complete 42 days. HOW MUCH MORE TIME YOU NEED? Naresh Arora From: "Naresh Arora"<arora.[protected]@rediffmail.com> Sent: Thu, 12 Jan 2012 21:10:17 To: "paritosh.[protected]@starcj.com"<paritosh.[protected]@starcj.com>,"[protected]@starcj.com"<[protected]@starcj.com>,"[protected]@starcj.com"<[protected]@starcj.com>,"[protected]@starcj.com"<[protected]@starcj.com>,"Bernice.[protected]@starcj.com"<Bernice.[protected]@starcj.com>,"eric.[protected]@starcj.com"<eric.[protected]@starcj.com> Subject: Products to be returned not picked even after one month - the committed time is 7 to 10 days - order number [protected] Dear Mr. Joshi/ CEO This mail will speak about the kind of commitments & customer service you have in your company. With these kinds of delays, your company has no right to run, rather it should shut its doors immediately. My order number is [protected] I had ordered one track suit from Star CJ, which got delivered to me on 9.12.2011. The size was not fit to me. I requested for return of the goods on the same day i.e. 9.12.2011. I was promised that the products will be picked within 7-10 working days within 5 days of picking of the products from me, i will be refunded the money through cheque. Till today, i am waiting for the products to be picked. I have lodged two complaints in between, for which i was always committed that within 4 days, the products will be picked, but till today nothing has happened. Whenever i call up star cj, i am told that within 48 hours, i will receive a call, but till now i have not received any call. I think, no company can progress with these kind of miscommitments, ill policies of doing frauds with the customers. If you cant return the products, you must not commit the same. Since i was committed the return of the products, i am still waiting. If i dont get a response till coming Saturday i.e. 15.1.2012, i will lodge a complaint with consumer court with the compensation of mental harassment also. Naresh Arora [protected], [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Hi Naresh, We hope satisfactory assurance was provided by our team. We are eagerly waiting for the next time we get to serve you.
Sir
It is very much regretting to inform you that your executives who answer the customers calls do not satisfy the customers need. The customer speaks about one thing and your executive registers some other complain. I am sure your executives who answer the customers call are having serious hearing problem (I can say they are deaf). I had placed an order for Itelio nation pack of three trousers but to my bad luck the size sent by you was wrong. Instead of fitting my son it is fitting my grandfather who is 80 years old. So I kindly request you to please refund my money of rupees 1, 348 /- at the earliest failing which I will take serious action. Every time I call, your executives says that they will call back within 48 hours but it is 96 hours now and none of your executive has called back neither have I received any message or any email. Kindly register my complain of refund of money rupees 1, 348 /- at the earliest for my Order Number-[protected]
Your disappointed customer
It is very much regretting to inform you that your executives who answer the customers calls do not satisfy the customers need. The customer speaks about one thing and your executive registers some other complain. I am sure your executives who answer the customers call are having serious hearing problem (I can say they are deaf). I had placed an order for Itelio nation pack of three trousers but to my bad luck the size sent by you was wrong. Instead of fitting my son it is fitting my grandfather who is 80 years old. So I kindly request you to please refund my money of rupees 1, 348 /- at the earliest failing which I will take serious action. Every time I call, your executives says that they will call back within 48 hours but it is 96 hours now and none of your executive has called back neither have I received any message or any email. Kindly register my complain of refund of money rupees 1, 348 /- at the earliest for my Order Number-[protected]
Your disappointed customer
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+91 12 4430 6000
+91 22 4128 6000
6th Floor, Star CJ Plaza, Doctor DB Marg, Near Apsara Cinema, Grant Road, Mumbai, Maharashtra, India - 400007
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I think, no company can progress with these kind of miscommitments ill policies of doing frauds with the customers. If you cant return the products, you must not commit the same.
Since i was committed the return of the products, i am still waiting. If i dont get a response till coming Saturday i.e. 15.1.2012, i will lodge a complaint with consumer court with the compensation of mental harassment also.
Naresh Arora
[protected]