SHOP CJ Network Complaints & Reviews

Star CJ network India Private Limited — WRONG AS WELL AS INCOMPLETE PRODUCT

HI,
I saw 'Star CJ Network' home furnishing advertisement on TV; they offered some free items along with the home furnishing product, I ordered(order # [protected]) that product from Star CJ Network on 5/1/2012, by calling them. I received my product however the product was wrong and incomplete: The main item I ordered was wrong in color and some free items were missing as well.
I called 'Star CJ' customer service same day and marked a complaint......they sent just 1 item but the delivery guy did not hand that over to me because on the bill 'Star CJ' mentioned "EXCHANGE / DELIVERY". And the delivery boy asked me for an exchange item, which made no sense.
Since that day I am calling them regularly they are giving me falls commitments: it has been a month no solutions so far, no calls regarding my complaint.
They called just once that too regarding the payment: as it was 'COD' and I have already paid the complete amount.
Please look after this, whenever I ask them for their manager they do the fake transfers where it rings and rings but no 1 answers. Please help me; you r the only hope...........Thanks/regards.

Hi Sushma, We hope satisfactory assurance was provided by our team. We are eagerly waiting for the next time we get to serve you.

I have the same problem as above. Ordered the Inalsa Food Processor from StarCJ and received it yesterday but when i tried to start the same after powering on, it did not start. When called the StarCJ Customer Care, I a told that the local service center will come and unlock the product and give the demo. The product is not defective but locked.

I tried calling the service center but with several tries, no one responded on the mobile number provided by starcj.

Need someone from StarCJ to adress this ASAP as I need a refund of my full amount in case if there is any repairs to be carried out to get it working.

The box says that the packing month is Jan 2012 but the body being white has already turned yellow at some of the places.Looks like StarCJ is selling products without verifying and now they say that there is no return policy on this product.This is pathetic. StarCJ sucks.
StarCJ order details:
Order no [protected]
date: 25/02/2012
docket no a9040507

Hi Customer, We hope satisfactory assurance was provided by our team. We are eagerly waiting for the next time we get to serve you.

Hi Ashokkumar,

We hope we have resolved your issue, thanks for connecting with us, hope we get to serve you soon.

Thanks!

Regards,
Shop CJ India

Hi Sushil,

We hope we have resolved your issue, thanks for connecting with us, hope we get to serve you soon.

Thanks!

Regards,
Shop CJ India

Thanks for creating awareness against these cheats. Your review is really helpful for others so that they can be cautious not to deal with such cheats.

Hi Sunita,

We hope we have resolved your issue, thanks for connecting with us, hope we get to serve you soon.

Thanks!

Regards,
Shop CJ India

if you solve my prob then i am satisfied

Hi Satinder,

We hope satisfactory assurance was provided by our team. We are eagerly waiting for the next time we get to serve you.

Thanks!

Regards,
Shop CJ India

This is hopeless organisation, product quality is also not good. Don't go for this.

i had purchased a product named HAPPY FEET from STARCJ ALIV E approx three months back. I was prescribed by the doctor to give hot water treatment for my aching feet. as being busy and could not get time to use the product and check. few days back i used this product. but to my surprise the water in it did not get hot as shown on TV and as written in the catalogue with it. kindly do the needful else i have no other option than to go to consumer court.

i am not buying from starcjalive anymore. i have had enough experience

Hi Naveen,

We hope we have resolved your issue, thanks for connecting with us, hope we get to serve you soon.

Thanks!

Regards,
Shop CJ India

Bed sheet colour fade & shrink

Dear sir I PURCHASE FOUR BED SHEET RS 2699 . BUT IN FIRST WASH COLOUR FADE & SHRINK.MANY TIME COMPLAINT DONE BY MOBILE BUT NO MATTER IS NOT RESOLVE

wrong advertisement

Your advt was showed on 4 Nov 2014at morning of diamond and gold facial RS 1300 but your phone line has been busy that time my phone was hold again and again I want to order this kit but i could not doing this. what should i do?

Hi Kamal,

We hope satisfactory assurance was provided by our team. We are eagerly waiting for the next time we get to serve you.

Thanks!

Regards,
Shop CJ India

Hi Arun,

We hope satisfactory assurance was provided by our team. We are eagerly waiting for the next time we get to serve you.

Thanks!

Regards,
Shop CJ India

Hi Kanchan,

We hope we have resolved your issue, thanks for connecting with us, hope we get to serve you soon.

Thanks!

Regards,
Shop CJ India

I had gone through the complaints made by the consumers regarding the products which have been sold on line. These complaints give rise to the doubts in the minds of the people who are on the verge of placing orders. The company is spending so much on the TV channel. Why they are not paying a heed to the complaints? They must redress the grievances of their customers and satisfy them before they decide to express their anguish by expressing their bad experiences in dealing with this company.

Starcj is a fraud company. They never listen to customer complaints after the sale is made by them.They are cheaters and shameless too.
S K Jerath

Its the worst company to shop for, worst customer care, worst customer handling wish. Frauds.

Regards
Vikas Kumar
[protected]

Hi vikas,
We regret that your experience was not up to your expectations. We are eager for a chance to serve you better in future.

poor product quality and no refund when asked

poor quality product and no refund

Data wind Pocket Surfer 3g5 mobile

I but a Data wind Pocket Surfer 3g5 mobile Battery is Dead and Other Hardware problems i have DOA Letter from the survies center so please help me

Hi Amandeel,

We regret the inconvenience. Please help us with your order # so that we can assist you at the earliest.

Regards,
Customer Support Team
Shop CJ India

Dear Sir/Madam,

On 23.11.2011, I have placed an order for Easy Mop Orange and Leonardo Cooking Olive Oil Kit (order no:[protected] to Star CJ Alive. Payment was made through Net Banking.

1. Leonardo Cooking Olive Oil Kit has been delivered on 25.11.2011 by AFL courier.

2. Easy Mop Orange has not been delivered to me even 15 days after placing the order.

3. Delivery status is being deliberately and fraudulently shown as completed in their web site.

I have already registered a complaint to its Customer Care on 01.12.2011 for the same. The Customer Care staff has been very insensible in dealing with my complaint. Even after repeated inquiry, nobody from its customer care department is able to tell me when the Easy Mop Orange will be delivered. I have sent several emails to [protected]@starcj.com but no reply has been received till date. I have posted a question on Customer board on 29.11.2011 but still no answer to my question has come. I am trying to give wide publicity through different media about the fraudulent business practice of Star CJ so that more and more consumers dump Star CJ.

Regards.

Sunil Mandal
Panvel, Navi Mumbai

Dont worry boss.. You are not even getting your money back.. I have been fighting for my money back since a long time now.

Hi Vishal,

We hope satisfactory assurance was provided by our team. We are eagerly waiting for the next time we get to serve you.

Thanks!

Regards,
Shop CJ India

I have ordered a bajaj hand blender (worth rs 999) on 1st feb 2012 through StarCJ website, but i didn't get the same till today i(28 march.) I called them several times regarding my product but they didnt take any appropriate actions. After waiting for more than a month to receive the product but when i didn't get it then i decided to get my money back.Now its going to be one more month and i didn't get money refunded. They are claiming that their product has been misplaced and they are waiting for the product to reach their warehouse. Once they get the product back in their warehouse, only then they will issue my refund. My QUESTION is what's my fault. If somehow their product gets misplaced, whats the fault of customer. I've already paid for my product and if it got misplaced then why should i suffer for that. If it takes a year to search out that product, then its not my fault to wait for that long. I want to get my money back.

I am providing you some names of Customer Care Executives. They are as follows:
Pooja Shri, Pooja Adhikari, Vikas, and Sandeep etc.

Some Supervisors names are as follows: Alkesh, Prashant Singh, Santosh Pathak, Trilok, Vikas Kumar and Neeraj etc.

They all lied to me and didn't resolve the matter. I am totally disappointing with their service. PLEASE NEVER BOOK ANYTHING FROM STARCJ.

Hi Jitendra,

We hope satisfactory assurance was provided by our team. We are eagerly waiting for the next time we get to serve you.

Thanks!

Regards,
Shop CJ India

star cj is worst..please do not buy nythng frm star cj

Hi Customer,

We hope satisfactory assurance was provided by our team. We are eagerly waiting for the next time we get to serve you.

Thanks!

Regards,
Shop CJ India

Star CJ Alive is a fraud company.I have placed an order from my mobile no. [protected].I have paid 10K upfront and since three months I have not got the product nor the money back.The people running the fraud have to be arrested.It is a complete channel drawing money from all over the country.Something has to be done to take care of this mess.I have complained on 50 websites and have got responses from over 5000 customers who have been under the same circumstances.Its a shame,a shame on the business ethics.I am ashamed that such a channel is running and fleecing people.

Hi Nisha,

Can u please share the order number? There is an order (in March 2011) with the above-mentioned phone having order value around Rs. 6, 000/-

Can you please confirm if that is your order or share the actual order number and we'll look into the complaint immediately?

Regards.
STAR CJ Team

Dear Customer,


Thank you for patiently waiting for Star CJ alive to investigate and resolve your service request. As
discussed over the phone above service issue highlighted has been resolved to your satisfaction.
We request you to treat this incidence as an aberration to the quality standards we strive to achieve for our valued customers like you. Your feedback is valuable as it helps us enhance services for you and review our processes. In case you need further assistance, please do call or email us. We’ll do our best to help you.


Assuring you of our best services at all times


Warm Regards,

Star CJ Customer Service Team

Well, Is there any use writing on this website.Not received the payment yet!
Star CJ Alive is a fraud company, bogus website, false assurances and unprofessional.

The fact so far is no money in my account.
Shame on Star CJ Alive.
It purely implies these are people with no values and systems.
They must look within themselves whether they are going to sustain this way for long.
Delhi citizens who have similar complaints may all have to gang up and beat up the Star CJ band of robbers, right in the office.
Few of them have paid nearly triple as I have.
You thieves, wait and watch, how long can you harass customers and get away with it.
Indian citizens are not fools.
And its our hard earned money, that you have no right to keep.
And If you look at all the complaints only on this site, They have a similar reply.
Just copy and paste!!
Consumer complaint website has become a joke for Star CJ Alive.
Have some shame STAR CJ DEAD
Have some shame.

I have placed an order from my mobile no [protected]. Whirphool microwave owen but this owen is defected i have complaint on 27th may 2011 but no response from star cj company
Star cj is a very big fraud company they are beggars and thief.

Dear Customer,

Thank you for writing to Star CJ alive.

We deeply regret the inconvenience caused to you and are currently investigating the issue highlighted by you.

We shall revert to you within 3 working days by phone or email

In case your query requires further investigation we will keep you informed on the time required for resolution.

Warm Regards,
Star CJ Customer Service Team

i am old coustamer of star cj alive.last2 months ago i perchased samsung microwave convection 28 liter its price is Rs.9, 990.when i recived this and with it and another was gift box.Already the gift box was opend and i saw in the box there was no all free gifts immiedately, i called star cj alive but there was no better response.Then ihave 8 complained to star cj but no response. so i decided i will not next perchase from star cj alive.GOd, gave to punished .FROM, NADEEM BAQAI [protected], you belive i allready comlplaint, 17, 7, 2011, but no action shame on star cj seniors staf

Star CJ Alive — Star CJ- Complete Fraud Even After 6 Months Product not delivered

I had ordered for 3 pack ( one back contains 3 daily living boxes) of Daily Living Boxes wide order No. [protected] from star CJ on 31st August 2011. Till data I have not received complete delivery of the product.
Firstly instead of Daily living boxes, Price ware jar set was delivered to me in the month of December 2011. Then The same was replaced with only one pack of daily living boxes.
Then after three months of rigorous follow up only 2 Qty of Daily Living boxes have been delivered in the month of April 2012. Instead of two packs, which means 6 Qty of Daily living Boxes.
I had made payment of Daily Living Boxes in august 2011 and still waiting for complete delivery of my product.
Kindly take strict action against Star CJ.

Regards
Deepa

I wish to point out that starcj is a big fraud with online shoppers as starcj charge high rates and supply sub-standard products. There is no after sales service. They
do not register customer complaints. They never reply to customer emails about complainst of products.
I purchased one Jaipan Juicer from starcjonline for Rs.1319/- on 21.11.12 vide order no.[protected].The juicer was defective.It did not work right from day one.Its motor was defective.
A complaint was made to starcj.They asked me to get in touch with Brand Supplier M/S Jaipan Industries, Mumbai.I contacted Jaipan Industries and told them about their defective Juicer. They advised me to contact their local Service Franchisee at Chandigarh, Mr. Jaspreet Singh of J K Refigeration Works, Phone No. [protected] for repairs of the product.
The Juicer was inspected by local franchisee in the first week of Dec., 2012.I was told that motor is defective and motor will be replaced after getting the supply of new motor from Jaipan Industries, Mumbai.
During the last 4 months I have made numerous personal visits to local franchisee, but to no avail. I have also made numerous calls to starcj, Mumbai and Jaipan Industries, Mumbai, but to no avail.The juicer has not been repaired so far. Neither starcj is refunding my money nor they are replacing the defective product nor they are repairing the defective product. Mr. Ravinder Guge, Mr. Rama Kant, Mr. Huzaifa, Mr. Himanshu, Mr. Lachman and Ms. Bhawna of Starcj have been giving me false assurances on phone that my complaint will be resolved within a few days.But nothing has been done during the last over 4 months. One Mr. Nikhil Ambekar of Jaipan Industies, Mumbai, Phone No. [protected] has been telling lies to me during the last 4 months that motor has been sent to the service franchisee at Chandigarh. In fact, no motor has been sent to local franchisee so far. Starcjand Jaipan Industries, Mumbai have never replied to any of my mails dated 4.2.13, 25.2.13, 15.3.13, 23.3.13 and 3.4.13
I feel that starcj is a big fraud with online shoppers.
Surinder Jerath

Hi Nethya,
Even i ordered a product for star cj alive through debit card and i received my order within a week. And the products are up to the expected standards according to me.

I have placed an order from my mobile no [protected]. Olive adroit sw520 mobile. This mobile not working properly in first day to purchase date. This mobile problem is on /off automatically & hugging problem and in last this mobile is off.I have compliant on 18/01/2014 but no response from star cj company.

shivsingh rathod

not got the gift

i had once brought a printer i got it but i didnt get the headphones free with it

pococina cookware 13 pic cookware set nonavailability

can you please inform me when will this product back i want buy it

Yes friend this is fraud company (my complaint below still time not response)

i am premkumar my order no [protected], i have order swipe tab on your company, your company delivered on 22.05.2016 evening 7.30pm, i have check tab is network not connected, i have checked another service centre, tab network ic sip not corrected, so pl change your tab, i have complaint on 23.05.2016 10.30am, your side response asking to me you change replace or refund, i have told that person pl replace tab, but still date not response i have everyday followup you have not response still time i have order on 18.05.2016 today 10.06.2016 i have waiting on 23 days how to you customer satisfaction? every time your customer care reply answer will support team will touch 24 hrs but, i am waiting in 23 days still time not response, so pl change my tab, or answer, any rnot response i will complaint forward consumer court.

Wrong size of the apparels were sent to me. Called them for more than 10 times for return and refund, and despite all assurances, each time, all in vain. A month's time has passed and they have not even arranged a call back to me by their pick up boy...

A fraud company, demeaning the name of online shopping companies.

Hi Pradeep,

We regret that your experience was not up to your expectations. We are eager for a chance to serve you better in future.

Thanks!

Regards,
Shop CJ India

Respected Sir
I order the toshiba 500 gb (external hard disk) model no. Toshiba 500 GB (E05A050BAU2AK) Hard Disk (...
Black on dated[protected] order no[protected] (delivery with in 10 working days) and payment made by state bank of india through dabit card but till now i am unable to get this product after this i call the customer care[protected] so many times but star cj representative(anshu messey,rakhi & dhiraj) mis-guide me & they give me fake pod no [protected](AFL Courier) so please sort out my problem


Thanks
arvind
[protected],[protected]

we have not received head phones in the delivery of the order.
the order contains the folloeing products:
-canon printer
-free black and white cartridges
-a polo club new york watch
These three things we have received but the deal also contains head phone set but we didn't receive that. I think that you will take a quick action and please respond back as soon as possible.
thank you.
landline-5028063

Hi Kuku,

We regret that your experience was not up to your expectations. We are eager for a chance to serve you better in future.

Thanks!

Regards,
Shop CJ India

Hi Sanjay,

We hope we have resolved your issue, thanks for connecting with us, hope we get to serve you soon.

Thanks!

Regards,
Shop CJ India

Hi Sunil,

We hope we have resolved your issue, thanks for connecting with us, hope we get to serve you soon.

Thanks!

Regards,
Shop CJ India

Hi Rakesh,

We hope satisfactory assurance was provided by our team. We are eagerly waiting for the next time we get to serve you.

Thanks!

Regards,
Shop CJ India