[Resolved] State Bank of India — Difficulty in refund of excess payment
I have a credit card of SBI having no. 5264 XXXX XXXX 3893, I have been harassed from SBI Credit Card’s services.
The whole store is as under.
I take a balance transfer on the month of September of Rs. 22500 from SBI which I had to pay on 24th November. For this payment I take another BT from ICICI Bank bearing cheque no. 392422. As per SBI Bank’s statement this cheque received by SBI on 25th November and this cheque returned on 2nd December. The reason was (cheque returned, other’s letter). Then I talk to the customer care about this cheque the told me reason and to drop the cheque before 24th December. Then I called to ICICI bank and do cancelled my balance transfer. Then I dropped the cheque no. 032547 on 20th December. Then on 24th December their customer care executives says me to drop another cheque because the cheque is incomplete. Then I dropped another cheque on 24th December having no. 032549. Both the cheque are cleared. Then my limit shown excess amount of Rs.20000.00. Then I called to customer care executive on 29th December to refund this amount. He asked me my PAN No. and all my information to refund this amount. They assured me this will be refunded before 12th January (14 Days).
The another story was that the previous cheque no. 392422 which was returned on 2nd December, SBI send for clearing again on 5th January and now on 9th January. Now my balance shows Rs. 40000.00 excess. Now SBI disabled my credit card. I am not a defaulter. I have my credit balance on this card. Why SBI disabled my card? Why SBI does not refund my amount?
Please give me proper justice ASAP.
Complaint marked as Resolved Aug 14, 2020
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