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[Resolved]  State Bank of India — Difficulty in refund of excess payment

I have a credit card of SBI having no. 5264 XXXX XXXX 3893, I have been harassed from SBI Credit Card’s services.

Dear Sir,

The whole store is as under.

I take a balance transfer on the month of September of Rs. 22500 from SBI which I had to pay on 24th November. For this payment I take another BT from ICICI Bank bearing cheque no. 392422. As per SBI Bank’s statement this cheque received by SBI on 25th November and this cheque returned on 2nd December. The reason was (cheque returned, other’s letter). Then I talk to the customer care about this cheque the told me reason and to drop the cheque before 24th December. Then I called to ICICI bank and do cancelled my balance transfer. Then I dropped the cheque no. 032547 on 20th December. Then on 24th December their customer care executives says me to drop another cheque because the cheque is incomplete. Then I dropped another cheque on 24th December having no. 032549. Both the cheque are cleared. Then my limit shown excess amount of Rs.20000.00. Then I called to customer care executive on 29th December to refund this amount. He asked me my PAN No. and all my information to refund this amount. They assured me this will be refunded before 12th January (14 Days).

The another story was that the previous cheque no. 392422 which was returned on 2nd December, SBI send for clearing again on 5th January and now on 9th January. Now my balance shows Rs. 40000.00 excess. Now SBI disabled my credit card. I am not a defaulter. I have my credit balance on this card. Why SBI disabled my card? Why SBI does not refund my amount?

Please give me proper justice ASAP.
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  3 CommentsShareTweet

Comments

SBI Credit Card — Non payment of excess payment

I have purchased the royal sundram policy Through SBI Credit Card. Later on I have refuced to accept the policy and return back the same to the insurance company. Aganist which the Insurance Company had credit my account and refund the insurance premium amount to the SBI CREDIT CARD. But the SBI has not given credit of such amount to my account and charging the instalment and interest thereon. when I raised the question abount the same the customer care staff told me that that you have not claim on time hence we cannot do any thing in the matter. On this reply I have stopped all the paymments to the SBI CREDIT. Now there recovery agents are threating me for the payment of the due amount. whilein my opinion i have made excess paymen and eligible for refund from SBI. Even I offer them to tally my whole account since inception and what ever is the balance amount either refund to me or I am ready to pay. But there is no response from the company and I am in touch with the company since December 2007.
Sir,
I fully agree with the complaint.I had also the same experience.I had a SBI card and the card authorities have offered an insurance policy over phone.The person called detailed the benefits of the policy(SBI Lifew Insuraance).Then I had asked the person to furnish me the broshure of the scheme.But instead they have sent me a policy and have charged Rs.2700/-directly without my permission.Further they have reduced my credit limit without proper notice and on the basis this had charged a huge amount as overlimit fee.Though I have complained them, they havenot bothered .

SBI — Difficulty in payment

I am a SBI Card holder. I am sorry to say that the service at the time of outstanding payment is very poor. Sometime it takes more that 10 days to reflect the payment after droping the the cheque. It couses undue penalty and interest. May be they do it intentionally to get interest from customer. I am very disappointed with this behaviour, and thinking to shift to some other card. Even this time I drop the cheque on 12th march but it was not reached the bank upto 24. Some of your executive called me regarding the outstanding payment. I stated him my position that I have droppd the cheque well in time. He suggests me to stop payment and issue a fresh cheque and assured that an executive will collect it from my mailing address same day i.e. 24th march. I done the same just went to bank and stopped the payment and issue a fress cheque same day but no one reach to collect the cheque and not even I got any phone call till day. I am so upset with this type of behaviour.
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    State Bank of India [SBI]
    Customer Care Service
    Customer satisfaction rating
    30%
    Complaints
    23119
    Pending
    0
    Resolved
    6822
    State Bank of India [SBI] Phone
    +91 80 2659 9990
    State Bank of India [SBI] Address
    No.65, St Marks Road, Bangalore, Karnataka, India - 560001
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