State Bank of India [SBI] Complaints & Reviews

VASHI
12/02/2009
Dear Sir,

I Pramod KR Malhotra age 50 years is resident of Navi Mumbai. I had applied for a credit card of SBI during the month of Dec-2006. I was issued a credit card bearing no [protected] & my account no is [protected].

During the first three months, I have used the card five times, out of which one’s I have used for booking air ticket from MUMBAI TO NEW DELHI for three persons. Due to some personal reason I have cancelled one ticket out of three. As the ticket was booked through credit card, the airlines told me that the amount of cancellation will be credited to my card account.
After this incident I realized that I should get the account statement on monthly basis, which they were not sending. I called to credit card deptt of SBI-Mumbai but ever time they made false promises of sending account statement.

On 3rd of ever month I use to get phone calls, were they only ask for the amounts of different heads. Never they have asked for the principal amount, even they do not inform the balance debit amount. Initially we paid the amount when ever the asked for it, but they have never sent the account statement. Finally in the month of Nov 2007, I decided to cancel my card for which I asked for my final account. They told me that the card will be cancelled after the debit amount of Rs 780/- will be cleared. On their request I paid the amount in the month of Dec-2007.

I was shocked when again I received a phone call in the month of Jan 2008, asking for the balance amount, sir here I want to draw your kind attention on following details:-

SNO CARD USED FOR AMOUNT AMOUNT PAID TO SBI DATEOF PAYMENT
1 SUPER MARKET BILL Rs 2140-00
2 AIR TIKET Rs 6900-00 Rs[protected]/03/2007
3 SUPER MARKET BILL Rs 1775-00 Rs[protected]/05/2007
4 PURCHASE CLOTHS Rs 925-00 Rs 680-00 29/08/2007
5 SUPER MARKET BILL Rs 1915-00 Rs 780-00 07/12/2007

TOTAL Rs 13, 655-00 Rs 13.160-00

Sir, now they are demanding for Rs 14, 000/-, the payment was done in time and on their request, how a balance amount of Rs 495/- has become Rs 14, 000/- . I even talk to a senior person in New Delhi and asked for the statement. Sir, you too will be shocked to know that the card was issued in Jan 2007 and the statement sent to me is from 3RD Jan 2004.According to the statement ever month they are charging Rs 600/- in different heads, I want to ask that from whom the got the permission to charge for so called insurance charges, finance charges, administration charges and so on.

Sir they are harassing me by making calls in odd timings plus they are sending sms which read as “YOUR STATEMENT DT 10 DEC 2008 HAS BEEN DISPACHED TOTAL O/S AMOUNT OF RS 14288-78 OR MINIMUM AMOUNT OF RS 3988-35 IS PAYABLE. Never they posted the statements.

Recently I have received a lawyer notice for the balance payment, the notice was received by my mother, she is the patient of sugar & blood pressure, after knowing about the notice she became upset and was uncomfortable for one week. What kind of harassment they are giving to me. Last week I received a call person introduce himself as a lawyer from Bandra Court and informed me that SBI has registered a case, hearing this my mother fainted and she was admitted to the hospital.

Sir, through this letter I request you to please register a case, of harassment against STATE BANK OF INDIA and if I lose my mother I am not going to spare them at any cost. I am planning to give this case to media too, so that people should know about the facts. Now I have understood why everyday I get number of calls from different banks regarding credit cards.

Sir, please help me, in bring me out of this WELL PLANNED FRAUD SYSTEM OF CREDIT – CARDS.

Thanking you,



PRAMOD KR MALHOTRA
FLAT NO-04, PLOT NO-223,
ARIHANT APPTT, SEC-28,
VASHI, NAVI MUMBAI.

With reference to your statements, i wish to inform that my payments due date is last day of the month or first day of subsequent month, accordingly i am regularly paying the dues. But you are charging Rs:392.84 as Late Fee every month. That itself accumulated a huge amount till now, please verify and made reversal for the said late fee.

Further i wish to state that every month you charging interest charges for purchases, but i have not made any purchase by using the SBI card the interest amount itself also accumulated as a huge amount. I request you to please verify and made reversals for the same.

I am a SBI Life Time Free Credit Card Holder, holding the card for the Past 5 Years and you have not collected any Annual Fee from me, i don't know why you are charged me the Annual Fee Rs:841.30
at time of joining in form itself you mentioned free Annual fee. So, i request you to please verify your previous records and made necessary reversals entries.

Also you have charged a sum of Rs:1867.70 towards "Cheque No:645386 unpaid Mis-Posting Dr". This also a wrong entry made in your statement dated 11.12.06. Please verify and made sufficient reversal entries.

And i also want to state that i am a Retired Government Gazated Rank Officer. Everyday i am getting phone calls from SBI Credit Card Agencies peoples talking indicipline and using wrong word and also the same agency peoples coming and disturbing me weekly once. Keeping all mistakes in your side, and disturbing me for past 1 and 1/2 years this makes my health physicaly & Mentaly weakining and also you should remember i am a SENIOR CITIZEN, because of you i am not able to concentrate my regular activities.

Also i am not willing to continue as a SBI CARD Holder further and please cancel my card No:
[protected] immediately.

Thanks & Regards,

G.PALANI.

After my numerous personal visit, which does not received ATM Card.
I had been damage my atm card since 4 months, I had fill new atm card form before 4 months, but that time i can't received my atm card. without atm card i face many problem, I am requesting many time to SBI Employee fro issuing my new atm card, but they are zero result

I know that SBI provided largest Service of Atm & many other
I requested your good self to please issue my new Atm Card. My SBI Saving A/c No. is .[protected]

I shall be highly obliged
Thanking you

Sir,

Since last 3 months I am not receving monthly statement.

Last month when I registered for online statement I found dues worth Rs 3970.This amount is the premium amount of SBI CARDS- ROYAL SUNDARAM MEDISAFE POLICY.I have not opted & not intrested for this policy this year.So please cancel the outstanging amount on my account of Rs 4508.81 which includes penalty & administration charges.

Regards,

S.V.SHAH

sir,
I am a customer of SBI nawada branch, bihar and my account no-is [protected].I have a savings account in this branch.ON 0ct 28, 2007 i went to withdraw cash of Rs 4000 from SBI ATM of nawada home branch.The ATM machine niether delivered me cash and produced incorrect transaction slip, and account debited . i have already submitted application with brochuer in the home branch at the next day of transaction.

with...

My Credit Card No: [protected]
My Name: Vivek B Naik
Mobile No: [protected]

Fact - I had obtained a cash advance on the basis of information given by your executive that there prepayment charges will not be charged to me if I make the early payment of my cash advance before maturity date. Your executive said that this is an exclusive benefit of going for cash advance with SBI which no other bank is offering. On the basis of his verbal commitment I went for your proposal & got Cash advance. Subsequently when I decided to repay the full amount in 2 months I was told by another executive that I will have to pay the foreclosure fees. I had an argument with your executive on the basis of earlier commitment given by you executive & then she confirmed that those charges will be reversed in next statement but before that I will have to make payment of the same. On the basis of her confirmation I made the full payment in Dec-08 along with foreclosure fees but I found in next month's statement that the charges were not reversed. Again I enquired with your call centre where I got the reply that those charges will be reversed in 48 hours which again not happened. Again I enquired with your call centre where I got the reply that it will be reversed immediately & I can verify it in 2 working days. But again as usual there was no reply/response from your call centre.
Again I called up at your call centre on 09/02/09 at 12.45 pm to ask about the reversal & that time another executive said that one Ms. Preeti who was looking after this transaction is on leave & she will call me back in 48 hours & that charges will be reversed. But again I am very sorry to say that I had not received any call from anybody. Again I called up after 3 days to remind your call centre about the same & that time one gentleman said that those charges are surely going to be reversed in next 48 hours & I can check it on 14th of Feb, 09 in my a/c. But today on 18/02/09 when I saw my a/c, the credit I not yet reflecting. Most of the time when I call up at your call centre your executive keeps me on hold & after that either the call gets disconnected or I have to disconnect it as there is no reply from your side.

I am disappointed by the service of your credit card company & wish to inform you that if I don't get the immediate credit in my a/c then I don't have any choice but to go to consumer forum & media for giving me this kind of service.

Disappointed Customer

Account No- [protected]
Card no[protected]
Dear Sir
This is to state that I am an account holder of SBI bank, NCERT branch, New Delhi, Account No [protected] and after approximately one month of opening my account my ATM pin stopped working. Since then I have applied five time though the branch for a new ATM pin but still not received it. The Bank Manager is also helpless as he has applied for it 5 times but has not received. This is height of patience, please do something.

I have account with SBI branch in Coimbatore. I have deposited cash into my account in another branch in coimbatore. Both the braches are belongs to Coimbatore only. But Rs. 25 has been charged to my account as "Intercity Charges".
When I enquired about this with the bank, they responded that, I can deposit cash into my account only in my home branch. If I deposit in any other branch even inside the city, Rs.25 will be charged minimal.

Charging transaction fee, even for Cash deposit in another branch in the same city is not acceptable for any customer.

account no.[protected]...receibed my atm 2 months back... but dint get pin no till now...

Hello Sir,
I am using SBI Debit Card Sience last 3 years. on 1st of Feb, i have purchased some clothes from Shopping mall, for Payment i have given my debit card. but because of server load it was not working.
it happened twice. so i have paid cash of RS 1699.00. Next day from my Account rs 1699.00 debited twice.
i have inquire to shopping mall.he told me it is not credited in his Account. and i have given application to SBI bank olso.
So can you please tell me what i have to do now ??
My SBI debit card No is:[protected]
my SBI A/c No. is : [protected]

Sir,
My son Ramendra Kumar Sinha, customer of SBI and holder of SB account No.[protected] standing at Kailashahar branch(code 5592) in Tripura State applied for ATM-cum-debit card and accordingly he received the card bearing No.[protected] on 15/01/09 by post against his above mentioned SB account but till date his PIN has not yet been reached in branch office. On being approached, the concerned bank authorities intimated that they have not received the PIN yet and also instructed to write to you for the PIN. SBI Kailashahar branch(I would request you to look into and arrange despatch of PIN at the earliest.
With regards,
Ramanimohan Sinha
Vill-Chirakuti, PO-Kirtantali,
Kailashahar, North Tripura
PIN-799279
Ph.[protected]

16.2.2009

To

The Chief Manager,
SBI Cards & Payments Services P. Ltd.,
State Bank of India, New Delhi-110001.

AND

To

The Manager,
SBI Cards & Payments Services P. Ltd.
DLF Infinity Towers, Tower-C, 12th Floor, Block-2, Bldg.3,
DLF Cyber City,
Gurgaon-122002 (Haryana),
INDIA.



Dear Sir,

I have made full cheque payment of Rs.4240 /- for my credit card statement dt. 16.1.09 vide cheque No. 666032, dt. 23.1.2009 and cheque droped in credit card cheque box at SBI, Palm Beach Branch, Navi Mumbai-400 706. But till date cheque is not found and tresse and till date credit not given to me. I am personaly gone to the above said Bank. But no further information given to me by SBI Bank. Please I request you to find where is my cheque gone? If the my cheuqe is miplaced by Bank then Bank should be give me in writing letter, then I will issued fresh cheque. When I am paid bill before due date, why should I pay the delay charges or interest? And one more suggestiton that keep credit card cheque drop box at every ATM Centre. So we can paid easily payment. So, please tressed where is my cheque? And give me answer or inform me immediately after getting this complaint.

I am awating your early response.

Thanking you,

Yours sincerely,

VASANT UTIKAR (Mob.[protected])

I am having CC account "[protected]" at "INDUSTRIAL ESTATE, VARANASI, UTTAR PRADESH".
I've long been a user of your products/services and up until now have always regarded you as an excellent organization. But I am really sorry to say this for the last 2/3 months I am disappointed with the kind of service providing by the branch, especially with the accountant of this branch because he is getting more materialistic rather than being realistic. Though he is capable of doing everything, he believes in dissolving the problem by postponing it rather than solving it immediately.

Nobody at branch aware of the Net Banking facility, not even Manager. And nobody is interested in knowing it too. Though I have complained regarding it but action has not been taken against it.

Hello,

I had taken a loan of Rs 5000 from SBI Kolkata and had requested for conversion of the loan amount into flexi payments. The customer representative was first very rude while talking to me. Then I was given a Reference Number and was told that my loan of rs 5000 has been made into a flexi payment.

This was last year and i started to pay the minimum amount due where I was told that this must be paid to settle the amount of loan. I got a rude shock when I was told that there was no flexi payment done, and I need to pay the entire amount plus the interest charges. Everyday calls are received from SBI customer care who always have the same point to make that payment is due but when the reference number is stated they reply back such reference number does not exist. I have also paid the entire loan of Rs 5000 but why should i PAY anything like the interest charges where as no flexi payment was made?

Can anyone help me?

SBI is advertising that there is no processing fee for House Loans.
One of my friend who recently took loan in Kerala told the following story
SBI inisist that Leagal opinion should be through the lawyer they mention the charge is 1000/-
The Evaluator ( Civil Engineer ) also fixed by them. We have to pay Rs 2000 and if you are urgent you have to take them to the site.
After that SBI will sent SBI officer to the site verify the certificates given by their Lawyer/Evaluator and Civil authorities.
And after that SBI will insist that the Documents/ Registration also should done be through the writer fixed by them . For that you have pay around 16000/-

So totally 19, 000/- you have to spent to avail a Loan of 19 lakhs.

And at least 10 times you have to visit SBI to remind the urgency of the Loan.
You have to meet the manger /processing officer / Loan account creating officer / Document Signing officer/ Cheque disbusing officer/ Insurance Officer/. You have to walk arround the entire office.
He was wondering is it the same way other banks also act. He felt like visting typical state govt office . State Govt offices are working of course working without IT gadgets are much better. "SBI- old wine new bottle(A/c room)" But still wine (loan) is cheaper 9.25% so we have to bear all this to get some kick .
Please for God's sake and our country' s sake let us work to our consciuos for taking 50, 000 minim salary
Albert Sam

Respected Sir/Madam,

It is for your kind attention that I have misplaced my ATM card n.o[protected] today 14th feb, 2009 around 7 PM. This card was issued from IIM Joka Branch of State Bank of India, Joka, Diamond Harbor Road, Kolkata-700104. Following are my details

Name:Gaurav Sharma
Date of Birth:29/12/1982
Mother's Name:Ranjana Sharma
Father's Name:Vijay Singh Sharma
Current Address: H2-117, Ramanujan Hostel, Indian Institute of Management Calcutta,
Joka, Diamond Harbor Road, Kolkata-700104
Permanent Address:C-8 Jamunalal Bajaj Marg,
Dwarika Puri-Lane, Jaipur-302001
ATM CARD N.o:[protected]
ACC N.o:[protected]
Mobile N.o:[protected]


I earnestly request you to deactivate the above mention card as early as possible.


Thanking you.

Yours Sincerely,
Gaurav Sharma

sir,

i have sbi card holding number [protected].

i called for one time settlement and was approved for rs. 16, 500.

they are giving me a letter saying that it is one time settlement letter.

and want only cash for one time settlement not the cheque.

when i insisted on cheque, sbi card division, ashok bhupal chamber, begumpet people not taking the chque.

moreover i want to know if whether the letter they are giving me as one time settlement letter is fake or original.

please guide me by emailing me on [protected]@hotmail.com at the earliest.

My name is abhishek shankar and i have applied for sbi clerk exam held on 1 march, 2009 and yet not recieved my admit card. please send my admit card on [protected]@yahoo.com...

my registration id is - 720491

my password is - ejsd2430

Sub: Regarding SBI Credit Card No: [protected]

This is to bring to your notice that the above said card was used by me and the same was closed by me after fruitful threatening by your goons who were disguised in the name of collection agents, on 24th April 2003.

Once again I will bring back refresh and dust the memory of your bank, the amount I owed to your bank was on 5th March 2003 was Rs 20700.86 and after fruitful harassments by your so called customer service agents and managers the amount of Rs 18, 000 was accepted and paid by my father in my absence.

In case if you’re not aware the customer service manager for Chennai circle (GE capital –SBI) that time I will bring back to your banks memory it was a goon named Mr.Kamalakannan.

After five long year’s again the ghost is haunting me back in the name of debts owed to your card, there particular lady calling me for several months saying that she is from SBI –GE credit cards and I owe Rs 28, 000 and odd money, first of all I like to know how an account which has been settled and accepted by the both parties on settlement suddenly crops with due. I really don’t understand how an account which was settled still alive, this show how un-diligent is your banks mechanism and system.

The harassment by your tele-callers in the name of customer support executive is growing daily, due to regular harassment by your bank staff had led to demise of my father and my mother being admitted to hospital. Even after explaining to your uneducated, disrespectful, ill-mannered executives they are harassing me and my family constantly. I really I appreciate your banks system and ways to harassment you guys must have been given a job in gautamo bay, Cuba.

I request you, with immediate effect to issue directives to your bank to stop this nonsensical behaviour and I need in writing that in present or in future that I or my family will not be disturbed in this reason.






I will be forwarding this letter to Banking Ombudsman so as to know that how your bank has and have been harassing me. (Ref.RPCD.BOS.No.441/13.01.01/2005-06 chapter IV clause 1 sub clause (S), (T) and (U), Clause 2 D and Clause 3)

Awaiting your reply for this mater ASAP,


With regards


Panbalan Thirugnanam

i would like to inform to you sir, i syed abuthahir, my a/c no is NRE[protected], Nungambakkam Br, before 5years i will maintained QAB above 20000.00Rs.last month i will request cheque book, because at the time available 7 cheques only(did not request reissue cheque book).more then 1=i did not any cheque bounse, 2=i did not missuse any cheques, 3=i was maintained before 5years QAB above 20000.00 Rs.after our bank sent him cheque book my NRI Address, but take him reissue cheque book costRs421.00, i will did not request reissue cheque book.so please return to my amount Rs421.00.i will waiting as your good reply.Thanking you.Truly, syed abuthahir, mobile no=[protected], abha, Saudi Arabia.