State Bank of India [SBI] Complaints & Reviews

Hi,
I hold a saving account with SBI, Bannerghatta Road branch in Bangalore. I have applied for a replacement debit card. It was told to me that card will be delivered within 15 days of giving the application. It's already close to 2 months now. But card has not been delivered yet.

Every year SBI is charging me Rs 50/- for debit card facility. On the top of it I have been charged Rs 200/- as card replacement fee. I have applied for the replacement card second time now. But I never received the debit card. I enquired from the SBI branch as well. No one takes care of customers issues in this brach. They make people to stand for hours and after some ones turns come they don't provide any satisfactory answer for that.

Till today I am waiting for the debit card to come. If this year I'll be charged Rs 50/- for debit card facility, I'll pull SBI to consumer court.

Regards,
Deepak
Mobile: [protected]

my name is allam maria sagarreddy . my addres SAGAR REDDY A.M s/o rajareddy house no 10-29/11 .nagarjuna nagar colony. kushiguda .ECIL PINCODE 500062
DEAR SIR i forgot my atm pin numer. my atm card no.[protected]. my account no [protected] ramantha pur branch .
sir plz send my pin to my email my id sagar.[protected]@gmail.com
thankq sir

04.02.2008
From
K.Vasudeva Rao
No.SH.50/2, Asvini Flats,
T.N.H.B. Korattur,
Chennai -600 08.

To
Citibank,
Credit Card Division,
Chennai-


Sir,

Ref : SBI Credit Card No.[protected]

With reference to the above Credit Card, which I am holding for the past Eighteen months with credit limit Rs.55, 000/-, now I would like to increase the credit limit up to Rs.1, 00, 000/- to enable me to meet out my requirements. Hence I request you to kindly arrange the same at the earliest.

Thanking You,
Yours faithfully,

(K.VASUDEVA RAO)

To[protected]
The Manager Housing Loan Division
State Bank of India

Sub: Housing loan irregularities Housing loan from SBI, Noida, Sector 2 Branch - the A/C No is [protected] - unauthorised deduction of money from saving account


I have housing loan from the SBI Noida scet 2 branch and the Bank is now taking money off from my saving account. On the top of it Iam asked to pay EMIs on irregular...

Sir, SBI had issued a credit card No. [protected] in the year 2001.Due to unsatisfactory service extended and poor operating system of SBI such as not acknowledging receipt of payment and indulging in delaying in receipt of payment so as to put the customers in to trouble in terms of levying delayed charges, exorbitant amount a/c interest etc, I had wound up the card and the cancelled (torn off) card was sent to SBI in the year 2003.After 4 years in July 2006, suddenly, the recovery agent of SBI called up and started torturing for making payment of Rs.14 598.This was followed by a notice dt.28/7/2006 through its advocate stating that before initiating any legal action, SBI intends for settlement through a process of Conciliation and accordingly one Mr. Jay K.Shah at Ahmedabad is to be visited who would act as Conciliator. The matter was accordingly discussed with him on 19/8/06 and records of payment made well in time against all dues were given. He after verification confirmed that report on NIL outstanding would be put up to SBI and copy would be sent to me. However till date no letter /report from him has been received. Further the matter was discussed with one Mr. Sanjay Mahajan of SBI's advocate.He after thourough verification also confirmed that there is no outstanding and no report of any bouncing of instrument etc and hence there could possible an error. I have also replied to SBI notice dt.28/7/2006 through my advocate on 8/9/2006 and also written a letter dt. 6/9/2006 to BM, SBI Credit Card Corporate Office Ashram Rd, Ahmedabad.Since then I have not received any reply till date from SBI.However suddenly a recovery agent of SBI called me up in November 2008 and started threatening that unless I make immediate payment of Rs.30000/-, I will have to face unforeseen consequences.He was not prepared to listen and refused to give the details of outstanding.The above kind of act is totally immoral, irresponsible and Draconian act of indulging in recovering money in an ungraceful, shamefulway by such a big financial institute is totally unwarranted.Hence I approach you to get legitimate support and justice.

I was informed by SBI Card department that and amount of Rs.4400.00+2180.00 made purchased on 28.01.09 at Faridabad against my card No.[protected]. Whereas the said card is with me and on 28.01.2009 i was on official tour to Indian Oil Corporation Ltd., Pipelines Division, Bijwasan, New Delhi and my residence is at Gurgaon and I posted at Panipat. On confirmation from SBI Card helpline that new card was despatched to me on 5th January 2009 whereas the same was not received by me. I lodged the complaint on 29.01.2009 vide complaint number A[protected] and till date no reply received from the concerned department for waiving the purchasing of Rs.4400+2180.00 which was not purchased by me.

i m md shabbar. presently in amritsar. my home is in delhi. in month of nov i went home and i withdrawn some money from jahangirpuri atm. when i came back to amritsar i submitted 5000 rs in bank on 22 dec 08. on 02 jan 09 again i submitted 5000 rs and when i saw my balance it was only 5000 in place of 10000 rs. when i complained in the brach they said that money was withdrawn from atm (branch 4292). but there is no branch of the code 4292. they said that money was withdrawn from atm card so they cannot do any thing. my branch is in rajasansi sbi branch.

Dear sir,

SBI card is charging us Annual fee and when we took the card they informed us that it is a lifetime free card, kindly look into the matter if possible

Card No. [protected]
PSD Prasada Rao
Rly Qr. No.723/C, RE Colony
Vijayawada - 1

I have made transaction on 30/12/2008 from one of the ATM at C.V.Raman Nagar, DRDO Campus, Bangalore.
I did first transaction for Rs.2000/- which was not successful and I didn’t receive any amount. After that I used second ATM, besides the first one, this time the transaction of Rs.2000/- was successful.
Now I checked balance amount in my account, which was showing only one transaction, which is right.

When I checked balance, on second day, I saw there were two transactions done on 30/12/2008 and the amount was also deducted from my account, however I receive amount for only one transaction (second) and other was false (first).

I have already sent, complaint application to my parent bank(Chennai).

Till not i don't have any information from them.

When i contact respective branch, the attitude of bank person was so rude towards me. He also told me to forget the amount or else contact you parent branch, they can not do any thing.

I have already withdrawn all my amount from SBI account and transfered to my ICICI account, as this is not first instance i faced with SBI.

Thanks
Suraj Sharma
Flat#G1, A-Block, Anisha Grange
Balaji Layout, Kaggadaspura, C.V.Raman Nagar
Bangalore
Mo:[protected]

Sir,

I am an employee of MTNL Delhi (a PSU of Govt Of India). I have applied for Housing loan (Take over Loan from ICICI Bank) in State Bank of India Swasthya Vihar, Delhi-92.

In this regard I submit that

1. I have submitted the photo copies of all the sale deeds starting from 23.12.1983.

2. The original sale deeds from 1983 upto 1996 may be with the M/S ODEAN BUILDERS. But I am not at all directly related to the Builder.

3. The sale deed of 1996 made in the name of Saroj Gupta by M/S ODEAN BUILDERS and the sale deed of 2005 made on me by Saroj Gupta, are with ICICI bank A letter from ICICI bank in this regard has already been submitted with the application.

Sh. Aditya Madan Advocate, Standing Counsel SBI ( S-496, Greater Kailash-1, New Delhi-110048, Pone: 29230558, 29234668, Mob: [protected]) made me a call from his Mobile No. [protected] at 14 hrs on 02/02//2009. He told me that as per the guidelines provided to him by SBI, the original sale-deeds starting from 1983 onward is to be arranged by me for verification, otherwise your loan can not be approved.

As far as my knowledge is concerned, the verification of sale-deeds is normally being done by the Advocate Counsel of the Bank from the Registrar Office.

I am feeling very much herassed and cheated, as an amount of Rs. 3200/- against legal verification has already been paid by me to SBI.

Again I need a copy of Guidelines Issued if any by SBI to Sh Aditay Madan Advocate.

HARISH KUMAR GUPTA
J-4/3-G1, TAKSHILA APARTMENT
WEST JYOTI NAGAR
DELHI-94
Ph.[protected]

I have a SBI Debit card. My a/c no is [protected], SBI, HAL Branch, Bangalore(1114). As per the scheme during last july or so, i had used my debit card for payment at various places during purchase of items or for other payments. I was supposed to get cash back @5%, subject to max of Rs 1000. But till today, this amt has not been credited to my A/c. Kindly look into this and do the needful
M V Mohan
Mob : [protected]

i have not recieved my atm card of state bank of india. Its been two months since i m waiting for my debit card of sbi. I went to my branch that is AZAD MARKET BRANCH OF SBI BANK but no responce. They said i will recieve my card within two weeks but card has not come yet. Also they were not giving me the proper answer. I opened my account in Nov, 2008 but i have nt recieved my atm card yet. I asked to that person in the bank that where can i ask for my card enquiry. He said very rudely to me that see the phone no at any sbi atm and asked them. He did not reply my answer. What now i can do? please help me?

Hello
Pl. beaware while dealing with SBI Cards
Below is my complaint details
regards
A K gupta
*******************
On 21 Jan 2009 07:30:26 -0000 "A. K. Gupta" wrote

Mr. Ajay Bharti (AVP-Customer Services) / Manager- Customer Services

Sir
There has been no proper response from your office & I have completely lost my trust with SBI Cards due to misleading & unfulfilled promises made by your executives. More over it seems you do not have an effective Customer Grievance Redressal Mechanism in place.

Further your office has not responded at all, to my mail dt. 15.01.2009, 17.01.2009 & 20.01.2009. I am not using my card since I received the Bill with wrong charges of Annual Fee on 10.01.2009

I request you to cancel my card with immediate effect, as I shall not like to continue my association with SBI Cards. Also send me the confirmation for the same.

As per communication with your helpline executive, In case of cancellation of my card, I will not have to pay any annual Fees for the year 2009.

You are requested to issue a zero balance statement


I shall be highly obliged
With Regards
A K Gupta

********************************
On 20 Jan 2009 08:43:23 -0000 "A. K. Gupta" wrote


Sir
Still waiting for your response
Regards
A K gupta

************************
On 17 Jan 2009 10:15:07 -0000 "A. K. Gupta" wrote
Sir
Still waiting for your response
Regards
A K gupta
******************
On 15 Jan 2009 09:01:07 -0000 "A. K. Gupta" wrote

Sir

Thanks for your response . Pl. also ref my mail dt. 14.01.09, 11.41.07 IST.

You have not responded to the points raised by me in my mail dt. 10.01.09. I request you to clarify the below issues:

I fail to understand the logic of your not charging any amount in 2008, and waving the same in 2006 & 2007. Pl clarify the following:
1. Why this year you have charged the annual fee, when it is being not charged for the last three years.
2. Further I had received a call from SBI card for making my card life time free- was it some sort of marketing gimmick, or it was false & misleading information provided by SBI card executives ?
3. I contacted your card helpline on 10.01.09, and it was suggested that I can switch over from my existing card
to SBI Gold or More Card & In this case there shall be no Annual Fees payable as it will be free lifetime card. I shall be charged only Rs. 200/- as one time Flip charges. Also for existing card the Annual fees will not be applicable due flip over of card. Pl. reconfirm the position to enable me to proceed with flip over of the card.


4. If the information given by your executives is not true (as mentioned by me in point 2 & 3 above and my mail dt 10.1.09), I shall not like to continue my relationship any further with SBI Card. You may understand, It will not be trust worthy to maintain relationship with SBI cards in this case.

5. Pl. also re-confirm, if I finally choose, to not continue with SBI card, in that case no Annual fees as charged for year 2009, shall be payable.

I await an early response

With Regards

A K Gupta
*******************

On Thu, 15 Jan 2009 10:35:08 +0530 "Head Cards" wrote
Dear Mr. Gupta,

This is with reference to your communication dated January 10, 2009 regarding your SBI card account.


We would like to inform you that the annual fee billed to your card account is a basic product price which covers only a portion of the cost incurred by us in maintaining your card account. Further, please note that your SBI card account is not lifetime free card. We do understand your concerns, however we would like to express our inability to waive the annual fee levied to your card account.
Also note that as on date your SBI card account is active for usage. We look forward for happy moments of your card usage and your continued relationship.

Please feel free to contact us should you require any further assistance or clarification.

We assure you the best services at all time.

Yours sincerely,

AVP- Customer Service
Make your life simple with E [protected]@ www.sbicard.com. Just the convenience of getting your monthly statement delivered directly to your email inbox. To avail the e-statement facility, please click on the highlighted link - https://www.sbicard.com/sbi/estatementprelogin.jsp

**** Zero wait information @ helpline !!!

Upon calling the SBI Card helpline, access your Card account information through our Automated System - IVR and know Current Outstanding, Last Payment, request for Duplicate statement and more. For detail refer the attached instruction.
-----Original Message-----From: A. K. Gupta ([protected]@rediffmail.com)Date: Saturday, January 10, 2009 09:15 PM
To: feedback.[protected]@ge.com (feedback.[protected]@ge.com); head.[protected]@ge.com (head.[protected]@ge.com)
Subject: Wrong Debit of Annual Fee


To,

Mr. Ajay Bharti
Asst. Vice President- Customer Services
Reg.: Wrong Debit of Annual Fee

Sir,
I am a card holder since 8th December 1999. I have not defaulted even once in payment. I am not holding any other card till date.
From 2006 Annual Fee has not been charged on my card. (On 7th Jan 2007 Rs.561.20 was charged as Annual Fee, but after my communication with customer care it was reversed on 11th Jan 2007. On 7th Jan 2006 annual fee was charged, but after my communication with customer care it was reversed on 17th Jan 2006.)

In Jan 2008 I received a call from SBI, communicating that, my card has been converted to life time free and I shall not be charged any Annual Fee, here in after. In Jan 2008 no charges of Annual Fee were levied.

I request you to honor the commitment given, by SBI card, that no Annual Fee shall be levied to me and reverse the charges debited to me on 7th Jan 2009, immediately. This shall help me to retain my faith in SBI cards.

With Regards


A.K.Gupta

HELLO MY NAME IS NABAGHAN PRADHANMY ATM CARD NO IS[protected] date of issue 01. 2009. I forget my password please immediate as soon as send my password on my e-mail.
[protected]@yahoo.in

Thanking you

My banker is SBI, Thingal Nagar Branch, Kanyakumari Dist, Tamilnadu. My ATM card no. is[protected]. I purchased dress from Nalli silks, Chennai and I paid Rs. 893 through ATM card on 11.10.08. But the amount was deducted twice. I enquired with Nalli silks and confirmed the same.My earlier complaints evoked no response. My bank also wrote a complaint to Bombay on 28.11.08. They asked me to wait for 45 days to get cleared the problem. But nothing is set right even after 2 months. I feel constrained to approach consumer forum for your callous attitude shortly.

Dear Sir,

This is to inform you that i applied atm card in my account no.[protected] branch name SBI balkeswar Colony, Agra. 100 days are gone but till date i have not reced atm card, when i asked in that branch, they told me that the computer is showing ATM acess in your account and wait for atm card.
i am facing problem without atm card, kindly do the earliest at your end

regards

Rajesh Pal
E-16 Rashmi Nagar
Kamla nagar, Agra
Mob No.[protected]

My revised pension was fixed wrongly and credited less pension and arrears in to my SB account No.[protected] at SBI Rajajinagar 5th Block Branch, Rajajinagar Bangalore-560010.I have given written complaints to my Branch Manager on 3rd Nov, 2008 and 8th Jan, 2009 giving full personal detail required for for refixing the pension as per Govt.letter No.38/37/08-P7PW9A0.pt.1 dated 14 th October, 2008. In spite of my repeated request with local Branch, there is no positive returns except forwarding my letters to the central Pension cell, As such we are not able to approach the central pension cell directly as we cannot by pass the local branch autorities who are really helpless in this regard.May I request your good office to take up the grivence with the concerned authorities for speedy settlement in fixation of revised pension as per above referred Govt.letter.

Dear,
Sir/Madam,
This is to inform you that my atm/debit card had been misused by somebody about seven months ago while I was in malaysia and no action what so ever has been taken by the bank.

I have my account in state bank of india, Malad west branch, mumbai 400 064.

Iam a seaman and work offshore.
I was on my regular work trip and was offshore when my father fell seriously ill.
My wife went to the bank to withdraw some money to admit my father to the hospital, but she found out that there was no balance in my account.
She immediately phoned me up on my ship by the satellite phone many times to find out if I had been useing the atm card to withdraw money, and I told her that I havent used it at all since I was at sea and not in contact with the main land.

She then contact the bank and informed them about what was happening and blocked the card but till then my bank balance hab already come to zero.

After that she went to the bank several times and gave a written complain about thematter, but the bank refused to take any complain and the manager on duty Mr xyz told her that she has to lodge a complain with the local police station and my wife did so.But the police told her that it was not ours but the banks duty to lodge a complain.

The bank has till date not lodged a complain nor taken any action against my matter.

My wife has been running up and down daily to the bank and on the other side to the hospital to look after my father since he was very serious but the bank had not been co operating nor supporting her.They told her that she has to wait till I come back and I have to go personally to the bank since it was my own atm card.

After I returned back home I too went immediately to the bank and spoke to the bank officals.
They assured me that my matter would be surely solved but I will have to wait for som e time.
Within a few days my father also expired and I was still running to the bank to get my problem solved and to get my money back.

25/07/08. It was now time up for me to get back to my duty again so I went to the bank again as usual before going back to work and the managers xyz and Mr abc assured me that I go back to work and by the time I come back my problem would be definatly solved.

1/10/08 After coming back home from my trip I immediately went to the bank to find out what was happening regarding my matter and this time they came out with a very different strange idea.They again did not cooperate and told me that I have to file a police complain in malaysia where the card had been misused., which was very rediculous.

After sleeping for seven months and not doing anything they now want me to go to malaysia and make a police complain.
I told them that I would do so but the bank would have to pay for all my expenses and they refused to do so..

It is so common that all banks all over the world are responsible if any body misuses their customers money or atm card or credit card and they are supposed to solve this matter themselves and give justice to their customers.

In my case when I had my atm card with me and my card was not even lost or stolen but then too why is my bank not been able to solve my problem and get my money back,

I am a normal service man and not a business man and would like to get my hard earned money back., along with all other expenses incurred for running around for such a longtime because of the banks neglegance.

I hereby request you to kindly look into the matter and do the needful at the earliest.

Awaiting your earliest reply,
Thanking you,
Yours truly,

LENNY LOBO.

Some one had used my sbi atm card while the card was with me which is called hacking robbery stealing or whatever and which is quite common now a days..I have lost quite an amount of money and have been running to the bank regularly to get my problem solved being a service man.The bank managers only kept delaying and promising me that your problem will be solved and not to worry.Now after about waisting time for about seven months they say that nothing can be done.
Please let me know what can be done and how can I get my problem solved at the earliest.

i am traying to irctc railway reservation for atm and received message invalid brand