[Resolved]  State Bank of India — ATM MISUSE

Dear,
Sir/Madam,
This is to inform you that my atm/debit card had been misused by somebody about seven months ago while I was in malaysia and no action what so ever has been taken by the bank.

I have my account in state bank of india, Malad west branch, mumbai 400 064.

Iam a seaman and work offshore.
I was on my regular work trip and was offshore when my father fell seriously ill.
My wife went to the bank to withdraw some money to admit my father to the hospital, but she found out that there was no balance in my account.
She immediately phoned me up on my ship by the satellite phone many times to find out if I had been useing the atm card to withdraw money, and I told her that I havent used it at all since I was at sea and not in contact with the main land.

She then contact the bank and informed them about what was happening and blocked the card but till then my bank balance hab already come to zero.

After that she went to the bank several times and gave a written complain about thematter, but the bank refused to take any complain and the manager on duty Mr xyz told her that she has to lodge a complain with the local police station and my wife did so.But the police told her that it was not ours but the banks duty to lodge a complain.

The bank has till date not lodged a complain nor taken any action against my matter.

My wife has been running up and down daily to the bank and on the other side to the hospital to look after my father since he was very serious but the bank had not been co operating nor supporting her.They told her that she has to wait till I come back and I have to go personally to the bank since it was my own atm card.

After I returned back home I too went immediately to the bank and spoke to the bank officals.
They assured me that my matter would be surely solved but I will have to wait for som e time.
Within a few days my father also expired and I was still running to the bank to get my problem solved and to get my money back.

25/07/08. It was now time up for me to get back to my duty again so I went to the bank again as usual before going back to work and the managers xyz and Mr abc assured me that I go back to work and by the time I come back my problem would be definatly solved.

1/10/08 After coming back home from my trip I immediately went to the bank to find out what was happening regarding my matter and this time they came out with a very different strange idea.They again did not cooperate and told me that I have to file a police complain in malaysia where the card had been misused., which was very rediculous.

After sleeping for seven months and not doing anything they now want me to go to malaysia and make a police complain.
I told them that I would do so but the bank would have to pay for all my expenses and they refused to do so..

It is so common that all banks all over the world are responsible if any body misuses their customers money or atm card or credit card and they are supposed to solve this matter themselves and give justice to their customers.

In my case when I had my atm card with me and my card was not even lost or stolen but then too why is my bank not been able to solve my problem and get my money back,

I am a normal service man and not a business man and would like to get my hard earned money back., along with all other expenses incurred for running around for such a longtime because of the banks neglegance.

I hereby request you to kindly look into the matter and do the needful at the earliest.

Awaiting your earliest reply,
Thanking you,
Yours truly,

LENNY LOBO.