State Bank of India [SBI] Complaints & Reviews

2nd March 2009
Dear Sir,

My Complaint against SBI (Card Department).
My Card No. [protected] – N M Darji
Complaint for Delivery of Duplicate Product under Scratch & Win Scheme
Product: Louis Quartz watches 1053 worth Rs. 3990/-

By the name of Scratch & Win Bonanza, I have been delivered fake watch of Brand Name Louis Quartz watches 1053 worth Rs. 3990 as stated by SBI in coupon itself. For making the delivery of items of Bonanza, SBI entered the contract with AVA. SBI charged Rs. 590/- from us for handling charges. When I got fake watch worth only Rs. 200 to 400, I lodged the complaint against SBI vides my letter dated 13th October 2008.

Since then they are tossing the matter and not serious to solve the complaint. All previous correspondence is as under. I am repeatedly asking them for price they have paid to AVA for above referred watch. But they are giving the flat reply of complaining AVA. AVA may be responsible for delivery of defective items but when by the name of free Scratch & Win Bonanza, SBI wants to make profit, there is no alternative for customer to pay Rs. 590/- handling charges to receive item of lesser amount. It is one kind of open cheating.

I request you to intervene in the matter and see that SBI justify my case and ensure replacement of watch worth Rs. 3990/- at the earliest.

NM Darji/24, Someshwar tenaments,
Ranip, Ahmedabad 382480.
Mobile No. [protected]
EID: [protected]@gmail.com.

PREVIOUS CORRESPONDENCE
Re: My Card No [protected]
24th February 2009

To, Head Cards
SBI
It is very disappointing that since long I am writing you to solve my complaint, but again & again you are tossing the matter and same routine reply of advising me to fight with third party. Once again I request you to take up the matter with merchant yourselves because it is your creation and I have nothing to do with it. If they are not responding to you, it is total wasting of my time to horn against stone wall of third party which is only means of carrying out your contractual obligation. It is a pity of customer that even after 3 months, you are not in a position to find out an amicable solution by contacting AVA.
You are not serious and I would like to know the higher authority with Name & designation of SBICPSL, with whom I can lodge my grievance. If you are not covered by RTI Act 2005 as you writing, please let me know which authority can govern you for this kind of serious complaint. I may refer my case to Credit Bureau, Consumer Forum, RBI, Media or Government authority if you continue to escape from your duty of solving my problem. Please intervene and take up the matter directly with AVA which is your own creation to make us lose money by the name of Scratch & Win Bonanza.
Please be serous and do some great thing for your valuable client
NM Darji.

On Tue, Feb 24, 2009 5:21 PM, feedback.gesbi <feedback.[protected]@ge.com> wrote:
Dear Mr. Darji,

This is with reference to your communication dated February 17, 2009 regarding your SBI card account.
We regret inconvenience that may have been caused to you in the matter address to us.
We would request you to contact the merchant directly for resolution of your query at the below mentioned contact details:
1. By calling Toll Free Number:[protected]from MTNL/BSNL)
2. Additional Phone Lines: Cardholder can call on the dedicated new phone lines of the vendor[protected]/4697893/4697894/4697895/4697887/[protected].
3. E-mail ID: Cardholder can send redemption details on dedicated e-mail ID - [protected]@avamerchandising.co.in
4. Through Physical Post: Cardholder can post the copy of scratch details with their contact details with their contact details at the following address - 'AVA Merchandising Pvt. Ltd., c/o Mr. Manish Shrivastava, Plot-62, Sector-18, Gurgaon-122001
In addition, we would like to bring to your notice that the provisions of the RTI Act, 2005 apply only to “Public Authorities” and SBI Cards & Payment Services Ltd.(SBICPSL) is not a Public Authority hence it does not fall within the purview, scope and ambit of The RTI Act, 2005.
It may be noted here that SBICPSL is a private limited company incorporated under the provisions of the Companies Act, 1956, and is registered as Non-Banking Financial Company under the Reserve Bank of India, 1934. Therefore, we would like to reiterate that the provisions of the RTI Act, 2005 would only apply to “Public Authorities” and not to SBICPSL since SBICPSL is not a Public Authority.
Please feel free to contact us should you require any further assistance or clarification.
We assure you the best services at all time.
Yours sincerely,
AVP- Customer Service



-----Original Message-----
From: n m ([protected]@gmail.com)
Date: Tuesday, February 17, 2009 03:28 PM
To: HeadCards (head.[protected]@ge.com)
Subject: Re: Fwd:
This has reference to your email dated 10th December 2008 assuring me to revert soon with amicable solution to my complaint.
On account of fetal accident with head injury to my brother I could not follow up but expecting your response in the matter. But all is in veins, no response from you even after 2 months elapsed. It shows your lukewarm attitude and playing the technique of tossing the matter without any concern for the customer's genuine grievance.

NOW I APPLY UNDER RIGHT TO INFORMATION ACT 2005 AND SEEKING FOLLOWING INFORMATION WHICH MAY ENLIGHT EVEN BY THE FREE SCHEME OF SCRATCH & WIN HOW YOU CHEATING THE CUSTOMERS AND MAKING PROFIT IN THE NAME OF HANDLING CHARGES.
1. FOR DISBURSEMENT OF PRIZES YOU MUST HAVE ENTERED THE CONTRACT WITH AVA FOR SUPPLYING THE ITEMS OF THE PRIZES. KINDLY LET ME KNOW WHAT PRICE YOU PAID TO AVA FOR Louis Quartz Watch 1053.
I am ready to pay requisite fee for my application under RTI 2005 any of your branch in Ahmedabad.
N M Darji

On Wed, Dec 10, 2008 at 10:00 AM, HeadCards <head.[protected]@ge.com> wrote:
Dear Sir/Madam,
This is with reference to your communication regarding your SBI card account.
We acknowledge the receipt of your mail and assure you that we are looking into your concerns on priority. We will revert to you shortly in the said matter. We thank you for your kind patronage and cooperation.
We assure you the best services at all time.
Yours sincerely,
AVP- Customer Service


-----Original Message-----
From: n m [[protected]@gmail.com]
Sent: Saturday, Dec 6 2008 11:32AM
To: HeadCards [head.[protected]@ge.com]
Subject: Re: Fwd:
Date: 6th December 2008
RE:'CaseID=[protected]'
My Card No [protected]
To, Head Cards
SBI

In spite of my continuous complaint regarding fake watch delivery, I shocked to receive flat and routine reply. I have not expected such reply from top brass of SBI. It seems no action, seriousness and concern on your part for proper disposal of complaint when valuable client like me repeatedly writing you for justice and replacement.
It is not me but you have to care to question and enquire with AVA what the matter is. By making on your term & conditions you cannot dictate us for demanding things from third party. Kindly noe that it is not obligatory and compulsory on my part to beg before third party with whom I have no contact or financial relationship. I do not know AVA. I am cardholder of SBI and SBI had offered me Gift Coupon. It is not the case of defective item, but it is the case of making profit from even the scheme of Gift Voucher. After one month you are telling me "Ja Billi Kute ko mar". Why did you have not initiated action against AVA and ensured proper disposal of complaint instead of tossing matter by flat and irresponsible replies?
For your information I would like to tell you it is not individual case. For fake delivery of this watch many complaints are lodged by clients like me on various consumer forum sites. That I will produce if you compel me to go before consumer court.
This will be my last request to you. Kindly ensure to get me original watch within 15 days otherwise I will register my case before Consumer Court for Rs. 20000 for cheating, non responding as well as dragging me in unnecessary correspondence, mental torture and wasting of my valuable time.
I hope this time you will direct AVA and ensure the replacement within 15 Days.
Thanking you in advance.
Yours faithfully,
N M Dari
On Mon, Nov 24, 2008 at 3:05 PM, HeadCards <head.[protected]@ge.com> wrote:
Dear Mr. Darji,
This is with reference to your communication dated November 19, 2008 regarding your SBI card account.
We regret the inconvenience caused to you. It is our constant endeavor to provide optimum service to our customers and such instances, though infrequent, are indeed a setback to our efforts.
Kindly do not consider this incident in isolation and not reflective of the services, we hope we would soon get the opportunity to serve you soon in better circumstances.
We would request you to contact the merchant directly at the numbers given below:
[protected] and[protected]
We assure you the best services at all time.
Yours sincerely,
AVP- Customer Service
Please note that the current rate of GST is calculated as 12.36% on the Fee, interest and charges as applicable.
Effective October 01, 2008, the finance charges will be revised from 3.1% p.m. (37.2% p.a.) to upto 3.35% p.m. (40.2% p.a.). This is for all card types except Elite and Platinum cards.

Make your life simple with E [protected]@ www.sbicard.com. Just the convenience of getting your monthly statement delivered directly to your email inbox. To avail the e-statement facility, please click on the highlighted link - https://www.sbicard.com/sbi/estatementprelogin.jsp
**** Zero wait information @ helpline !!!
Upon calling the SBI Card helpline, access your Card account information through our Automated System - IVR and know Current Outstanding, Last Payment, request for Duplicate statement and more. For detail refer the attached instruction.
-----Original Message-----
From: n m ([protected]@gmail.com)
Date: Wednesday, November 19, 2008 08:26 PM
To: head.[protected]@ge.com (head.[protected]@ge.com)
19/11/2008
Re: Complaint for Delivery of Duplicate Product under Scratch & Win Scheme
Louis Quartz watches 1053 by AVA
My Card No. [protected] – N M Darji
Aginst your reply to my complaint No. 'CaseID=[protected]' dated 9/11/2008 & 15/10/2008.
To,
Nodal Officer,
SBI, Card Department.
I am not agreeing with your reply. I request you to reconsider the case before I file case before Consumer Forum and involve Media for justice. Then It will not be only case for handling charges of Rs. 590.00, but the case of cheating the valuable client by the name of free Gift Bonanza. I give below the basic facts which you have overlooked in your reply.
1. Ava is not distributing the items free of cost. You must have a contract with AVA for reimbursement of the items they delivered to your clients. You cannot escape from your prime liability of Principal. Merely framing the terms & conditions of your own, you have no right to allow the contractor/dealer to cheat the people.
2. Under the Right of Information Act, the consumer has every right to know the details of contract you made with AVA. When you send me the offer you mention the prize of Lousie Watch Rs. 3995. By virtue of the above act I want to know which prize you paid to Ava for above watch. If you will not take it seriously Court/Legal machinery will compel you to provide this information.
3. The watch I received is as intact as it is delivered to me. Let the court/forum decide the cost /value of this watch.
4. As you quote that for defective item, we have to approach the AVA. Please note it is not the case of defective item but it is the case of straightway cheating where you are also partner. I am afraid that you have not paid to Rs. 3995 to Ava for above watch. As a principal party of the contract, you cannot go way by showing us the term & conditions. It has no value when the legal case will be filed against you.
5. It is advisable that your appellate/higher authority may review the case for amicable solution.
6. At last I may like to tell that today I am 58 years old. But when I was school boy before 40 years I had account with you. I know you since 40 years. I came to know about AVA only when I read your coupon of Gift Bonanza. We trust you and it is your brand name/creditability which made us to accept this kind of offers otherwise we get lot of such kind of inducing offers from many organizations and we overlook them.
I am sure that you will take my complaint seriously and give justice to me. Please note that I am not ready to accept such kind of cheating and be fool.
NM Darji
DETAIL OF PREVIOUS CORESSPONDANCE
15 Nov 2008
Dear Mr.N. M. Darji
Thank you for writing to SBI Cards.
This is with reference to your communication dated Nov 9 2008 10:21AM.
We sincerely regret for the inconvenience caused in this regard.

We have taken note of your request, and would like to inform you that we would not be able to reverse the charges debited of Rs 590 for AVA merchandising. As per the term & condition of the offer are given below.
• SBICPSL shall not accept any liability arising out of the Offer being extended by AVA Merchandising including all matters directly and indirectly connected therewith. Images mentioned in the communication flier might not be the exact replica of the product shown.
• SBICPSL does not endorse the quality of any of the products or services being offered as discounts/gifts under the Offer. Any complaints or queries pertaining to the same would have to be taken up directly with the manufacturers or suppliers of such a product or service.
• Applicable warranty on these products is being extended solely by AVA Merchandising, on their applicable terms and conditions. SBICPSL shall have no liability in case these are not extended to the Cardholders.
• Any defects found in goods the cardholder must avail AVA helpline no.[protected] within 48hours of the product delivered. However in case of failure to do so, the product shall be considered as used. Defective product will be replaced within 14 working days
• Under this Offer, the products are being offered, directly by AVA Merchandising. SBICPSL is neither responsible nor guarantees quality, delivery or after sales maintenance of the products being offered nor is it liable if the same are in any way defective or deficient or get damaged/lost in transit.
• SBICPSL will not entertain any correspondence regarding the validity or acceptability of the Offer.
• All disputes and/or differences arising out of this Offer shall be subject to arbitration conducted by a sole arbitrator appointed by SBICPSL for this purpose in accordance with the provisions of Arbitration and Conciliation Act, 1996 including any statutory amendments thereof. The place of arbitration shall be New Delhi and the language of arbitration shall be English. The award of the arbitrator shall be final and binding on the Parties. The existence of a dispute, if any, shall not constitute a claim against SBICPSL.
• Cardholders are not bound in any way to participate in the Offer. Any such participation is voluntary and the same is being made purely on a "best effort basis".
Should you have any further queries on your SBI card account, would request you to reply at feedback.[protected]@ge.com using the same subject line or please contact our helpline at 39020202 or [protected] (only for MTNL and BSNL users). Our customer service Representatives on the Helpline will now be available between 8 am and 8 pm, Monday to Saturday. To access information between 8 pm and 8 am or Sundays regarding your outstanding Balance, Available credit and cash limits, payments made, billed and unbilled transactions, to request for a Duplicate statement/ATM PIN or to block a lost card, please use the IVR service at the same Helpline numbers.
If you are not satisfied with the response, you can write in to AVP, Customer Service, head.[protected]@ge.com using the same subject line. You will receive a response within 3 working days.
Yours sincerely,
Govardhan - Customer Service
Please note that the current rate of GST is calculated as 12.36% on the Fee, interest and charges as applicable.
Effective October 01, 2008, the finance charges will be revised from 3.1% p.m. (37.2% p.a.) to upto 3.35% p.m. (40.2% p.a.). This is for all card types except Elite and Platinum cards.
To know more about Payment options, Duplicate statements, Website & free reward points on E-statement registration, please click the SBI Card attachment.
Make your life simple with E [protected]@ www.sbicard.com. Just the convenience of getting your monthly statement delivered directly to your email inbox. To avail the e-statement facility, please click on the highlighted link - https://www.sbicard.com/sbi/estatementprelogin.jsp
**** Zero wait information @ helpline !!!
Upon calling the SBI Card helpline, access your Card account information through our Automated System - IVR and know Current Outstanding, Last Payment, request for Duplicate statement and more. For details refer the attached instruction.
Please note that the current rate of GST is calculated as 12.36% on the Fee, interest and charges as applicable.
-----Original Message-----
From: n m ([protected]@gmail.com)
Date: Sunday, November 09, 2008 10:14 AM
To: feedback.[protected]@ge.com (feedback.[protected]@ge.com)
Subject: Fwd:
Card No. [protected] – N M Darji
This has reference to my e mail complaint dated 15/10/2008 No. 'CaseID=[protected]'
In this regard till date I do not received any reply/response/interim reply from you.
I would like to bring your notice that my complaint is of serious nature regarding disbursemenr of Faked watch by AVA. Your look warm /no action approach will definitely provoke me for consumer case as well as an application to Right To Information machinery.
I am sure you will reply me within 15 days from the date of this email.
NM Darji
[protected] Forwarded message[protected]
From: nmd [protected]@gmail.com
Date: Wed, Oct 15, 2008 at 12:18 AM
Subject:
To: feedback.[protected]@ge.com
From N M Darji
A/24, Someshwar Tenaments,
Ranip, Ahmedabad 382480
Date: 13/10/2008
To,
Shri Nirupam Sahay
Chief Marketing Officer
State Bank of India
Card Department
New Delhi
Dear Sir,
Re: Complaint for Delivery of Duplicate Product under Scratch & Win Scheme
Louis Quartz watches 1053 by AVA
My Card No. [protected] – N M Darji
It is very shocking to note that redemption of Scratch & Win Bonanza is the business of the loss for valuable clients like me. On scratching the coupon, I found that it is Louis Quartz Watch 1053 worth Rs. 3990. But the watch delivered by AVA before 14 days is not the item worth Rs. 3990(Order No.[protected] dated 08/09/2008). This kind of duplicate watch is available for Rs. 200 to 400 in. major cities. Simply by presenting low valued item in an attractive package, AVA is spoiling even the creditability of SBI.
I am your old and regular client. You can see that I am paying more than Rs. 20000 every month for my transactions. I expect that the items you are offering us may not be exaggerated so much that we start to doubt your creditability. Actually I had no intension of purchasing any watch. But by virtue of your scheme, I made the business of loss for the item of no immediate need. Rs. 590 is more than that the cost of watch I got from AVA.
I went to Consumer Forum web site and in my great surprise I found that there were already many complaints for duplicate Louise Quartz watch 1053 delivered by AVA. I request to you reverse the debit of Rs. 590 being the amount you have debited in the name of handling charges immediately. If you really want to give me the gift worth Rs. 3990, please give me gift voucher even for 50% of Rs. 3995.
This month I do not prefer to claim Reebok Bag worth Rs. 1099. I am afraid that I would not get even the item worth Rs. 590 which I have to pay as handling charges.
I had talked about my above referred complaint on your help line before 10 days but so far there is no response from your end. I am sure that you will take prompt action in this matter; otherwise I would be compelled to put my case before consumer court as well as before Media too.
N. M. Darji
MNo. [protected]
[protected]@gmail.com

this is for the cmo of the sbi card, ge money...
"... dear mr. Manish Jain
i want to know how dare your company focibly gives me a policy, specially when i cleared all my outstandding. do u have any answer to this question?? the details are as follows:
ROYAL SUNDARAM ALLIANC CHENNAI IN 4020.00



can you provide me an answer to this, or u do it quite oftenly. do u have a nexus with such cheap insurance companies for doing it regularly.



your support staff is well trained for providing no satisfactory response and stick to standard lines they r suppose to speak. congrats. why dont u scrap them off, they anyway dont provide any support.



answer the questions, and fyi, i have lodged a criminal compalaint against you and sbicard and royal sundaram with he RBI, IRDA, Consumer court...and soon will be moving to Police aswell.



thank you



prashant dubey

card no [protected]
call me [protected]

..."

my card number is [protected]

as per the bill dated 20th January 2009 the total outstanding due in my card was RS.40541.47/-
I had sent a cheque bearing the number 94333 for Rs.40542/- which has been received by you on 10th Feb 2009
i have not made any purchases using my card since December 2008 in spite of paying the total amount the Feb 2009 bill is showing an outstanding an amount of Rs.381.82/- when i have not made any purchases since December kindly clarify as to what is the meaning of 'FIN CHARGE ON CASH'
I have not used my card to draw cash also then what is this 'FIN CHARGE ON CASH'

Will charge keep on Recurring even after paying the total amounts due PLEASE CLARIFY before my payment due date of 12th March 2009

Also i wish to discontinue the SBI card Kindly advice me the procedure and the total amount i have to pay Also kindly discontinue your statement service as well as i notice that a lot of amount is being charged to my account by way of statement charges

Please respond at the earliest as i dont want to attract more charges to the card

thanking you

I have SBI Credit Card. This month due to delay in payments, Collection agency called me and asked for money. Due to some financial crunch, i told them that I will try and make payment as soon as possible. But those collection agency girl (Preeti & her senior calling from Tel No:[protected] in Mumbai) started abusing me and shouting over the phone. Also threatend me about sending collectors to my home, even though i said i will not be able to make payment.

They are misbehaving, and they being girls I could not reply in the language they were using. I have complained against them in SBI Customer Care. Hope some action will be taken against those girls from call center.

Respected sir,
This hari kumar gurram, I have an account in SBI, i am using atm card for banking also,
My account Number is [protected], and i made my account from branch of mydukur, kadapa district, andhrapradesh, India..
what my problem is I forgot my pin number for atm card and suffering from unable to withdraw money from atm center, please show me one solution to a problem, I will thank ful to YOu.

Thanking you sir,
HARI KUMAR GURRAM

i have received a email statement of bill for card no400666101397594623022009- please note that i have not received the card till date and how can i be sent a bill

I have applied for net banking facility on my A/C- [protected] on dated 22nd of September 2008 in my branch Nimapara(code- 06480). But they refused to take my application and told that, the branch is not net banking enable. But i got the information from internet that my branch is internet enabled. Please resolve my issue as i need it for online trading and all the rest things. Waiting with anticipation. Thank You.

Sir,
It is very regretted to inform you that amount of commutation as well as pension (wef 01 Sep 2008) have not been credited so far in my S/B a/c no.[protected] SBI M R Gurgaon .
My PPO No. is 153102-S/HR Issued vide ACCOUNTANT GENERAL( A& E ) HARYANA on[protected].
SBI M R Gurgaon My parent bank has already despatched the case vide file no.- 3146 dtd 04 Feb 2009
It is requested to direct SBI Chandni...

PPO N0. [protected]
Posted:[protected] by Geeta Das Send email




REMINDER ON 28 feb 2009 BY Smt Geeta Das, Mumbai

Family Pension not yet recieved from 28 April 2008 till date for PPO N0. [protected]
Dear Sir,
Sub: Family Pension not yet recieved from 28 April 2008 till date for PPO N0. [protected]
issued by Divisional Accounts Office, KHARAGPUR/South Eastern Railway. .

With due regards I, Smt. Geeta Das wife of Late Sri Sudhir Kumar Das (Retired Div.
Engineer / Kharagpur Division / SOUTH EASTERN RAILWAY) holding SB A/c No. [protected] with
State Bank of India, GARDEN REACH (CALCUTTA)(1402).
I would like to state the following things namely:-

1.Since my husband expired on 28th April 2008 at Dr B. R. AMBEDKAR hospital of CENTRAL RAILWAY, MUMBAI.
He was under treatment at Tata Memorial Hospital, Parel(Mumbai) under reference from B.R.SINGH Hospital,
Sealdah, KOLKATA.

2.I have informed well in time to my State Bank of India, GARDENREACH as my husband deceased .
Family Pension has not been started yet.

3. It is well mentioned in part -III of PPO NUMBER [protected] ABOUT THE FAMILY PENSIONER as
Smt. GEETA DAS (WIFE)

4. BANK Account details Mentioned Below:-

a) Sudhir Kumar Das SB A/c No. [protected] State Bank of India (GARDEN REACH/CALCUTTA)(1402)
B) Geeta Das Das SB A/c No. [protected] State Bank of India (GARDEN REACH/CALCUTTA)(1402)


5. Upon death of my husband I am staying with my son at Mumbai.
Address of Correspondance given Below:-
GEETA DAS
C/O sUBIR KUMAR DAS,
B-10 SAI DHARTI (2nd Floor)
SAI BABA COMPLEX
MOHAN GOKHALE ROAD
GOREGAON (EAST) MUMBAI-400063
TEL:[protected]
MOB: [protected], [protected]

I Shall be thankful to you and obliged,
Thanking You,


Yours Faithfully,


Geeta Das

(Wife of Late Sri Sudhir Kumar Das)
PPO No. [protected]

i have a bank account in that bank..
i am a heraing impaired person, i have studied in DCE badli, now my study is over and currently staying at pahargang. it take 3 buses to go to samaypur from here. because of my deafness i am unable to talk to anyone between route to go there.
i want to start online banking, but it seems that the branch manager does not know what to do.
he issue me 2 envelope(one in october and 2nd in february) for net banking after many visit but he didnot connect that ID to my bank account.
i had a bad test in talking with him.
please help.

Hi All,

This is Rajeeb Panda from Brajrajnagar, one of my relative Mr. Subash Chandra Gartia wanted to withdraw money from the SBI ATM as of[protected] form Rly station ATM Counter in Brajrajnagar, due to some link failure, the atm machine was not able to realease cash but unfortunately the a/c was debited with Rs. 500 and on the very next day I went to the Branch for a complain regerding the issue, i drafted an application and submitted it to some of the Staff in that Branch and he told that Mr. BIswas is on leave, the a/c will be credited once he is back.But till today the a/c is not being credited.

When I went today asking when the a/c will be Credited, the concerned Person Mr. Biswas was telling that "there are People who all are waiting since 11 Months and mine will be done on 12th Month", he misbehaved me as well and they were not able to tell till the end of the discussion that when the a/c will be credited, according to them it is indefinite.

So I just want to ask you one Query that if the Staffs are feeling proud that people are waiting since Eleven months under this kind of issues then could you please let me know who is responsible for this kind of issues, we as a customer of SBI Bank or the SBI Bank itself.

My concerned is this much only that plaese take some disciplinary action against Mr.Biswas, who is giving this kind of excuses and ask them to rectify the problem immediately so that a lay man should not loose his faith on SBI BANK.


MR. BISWAS from BRAJRAJNAGAR BRANCH
BRANCH: LAMTIBAHAL

I have an account with SBI. During an atm transaction the machine showed collect cash at the end of the transaction but no cash came out of the machine. Then a slip came out stating unable to process the transaction. To my grieve when I logged on to the machine I found out that amount has been deducted from my account. I immediately called up the SBI Customer Care, they were unable to address my complaint stating that they don't know what to do and asked my to call up the branch. I am staying in Mumbai. My branch is Ranchi. At Ranchi they asked me to collect an undertaking form from the nearest branch, fill it and fax it to the branch. I went to the KHARGHAR BRANCH at NAVI MUMABI. There when asked for the the form they staff mocked at me and told me that there is no such form. I told them the whole story. The reply was I have to go to Ranchi(MY HOST BRANCH) to resolve my problem. I then went to the State Bank of PATIALA branch who gave me the form at a request.

I want to ask when you can't address such issues for the customer then why do you call yourself 'BANKER TO EVERY INDIAN'.

ONE more thing is that when banks lends money they charge processing fees before the disbursement now when because of some problem with the bank I have to comply with some formalities to get back my own money, here one incurs some expenses like fax, telephone, etc. Who is responsible for these. Why will the customer borne these expenses.

I hope some action would be taken

i am bhargavi didnt recieve my hall ticket for exam on 1st march .plese send it to my mail

Hi

The amount of Rs.9000/- had been debited from my A/C using SBI ATM Card but the amount was not despensed out of ATM that to without Transaction Receipt, the transaction I was trying to make was at SBH-Darussalam. It has happened on 16th of this month. I have an A/c in SBI Agapura, Hyderabad, A.P and I've approached them regarding this on the very next day of this incident had happened, I was told by my bank SBI that they would check with the SBH Darussalaam but to my surprise SBI didn't have any response/reply form SBH regarding this matter till now. I am really going to hard time following up with SBI as they dont have any updates from SBH.

I just want my money to be credited back to my account, as I am really in need of the money. I am really going thru pathetic situation.
Please Help Me on this !

My A/C Number is : [protected]

Thanks in Advance
Yours Sincerely
Mohammed Irfan
A/C Holder at SBI Agapura HYD.
Phone : [protected]

Dear Sir/Mam,

I tried to open an account with sbi, lajpat an year back. But I was asked to go back and come with Address and ID proof.I want not at all aware of the Financial Inclusion Act at that time. I made my passport and again I went their with the old filled form to get a new form and to apply for a new account recently.Say 2 weeks back from now. Staffs their used misbehavioural language and then I walked up to the branch manager (Mr. Dhawan). He also behaved in the same manner. This is really pathetic. They insulted me infront of everyone and in the chamber because I was fighting for my right.Please help.

Peace and Regards.

Ritu Singh
[protected]
[protected]

[protected]@yahoo.com
[protected]@ivibgyor.com

Sir,
So many time i'll send to this complaint. But u do not reply, so pls kindly help me.i am from Ibrahim i have not received the SBI clerical exmanation 2009 call letter by post. please send the duplicate call letter.on my email address.
ID : 892482
PASS WORD : hliz3621
Roll No : [protected]


Regard
Ibrahim
#[protected]

My name is Rachana Tiwari.My Regn no is 930074.I have applied for SBBJClerical Exam. Howevere till date i could not get my Admit Card.This is Really very SAD and now what should be next step?
Plz forward Admit Card at my mailing address as well as through e-mail.
Can i appear with printed copies of application for clerical exam?

Dear sir,
I have applied SBI credit card through your sales executive my application no. is[protected] .He has taken my all documents along with my application after that i received sms from TA-SBI Card that "your appliaction is under process, please give us 15 days to process your application" .but still i am not received my credit card or satus.Please give me a feed back as early as possible.

My Date of Birth :1st January 1984.

Mobile no. [protected]

I went to a SBI ATM on 16th Feb 2009 near Forum, Bangalore having ATM ID: S1AN01050802in order to withdraw a sum of Rs.1000. The screen showed that the transaction was timed out and I didn't get any receipt. After 2 days while checking my account balance through net banking I found out that the transaction was actually processed having TXN NO.: 8549 and Rs.1, 000/- had been debited from my account without my knowledge. I was really upset because I don't earn that much and walk to my office in order to save money. Then next day I went to my home branch, SBI Banashankari 3rd stage and I came to know that the ATM officer was on leave and they asked me to come on 24th Feb.
I met him on 24th he took my complaint letter and said that he would forward it to the other bank because everything would be done by the other branch. And he also asked me to submit a complaint there. I went to the other branch and the Branch Relations Manager was least interested to listen to me. He told me the same thing like the ATM officer of the other branch - "It will be forwarded it to your home branch."! When I asked him that if it happens again with a bigger amount, then ? He laughed at me and said that in that case anything can happen.
This is the behaviour of these SBI officers. They don't treat the customers in the proper way. And now I believe that its a scam. They are total cheats, cheating on the common peoples' income. I've decided to close my account.

Dear Sir,

I have applied for new Sbi Credit Card Application No. S[protected], dt, 25.11.008 for Sbi Credit Card and obtained from Bank my Card Application No.[protected]. Your Sbi authorised person Mr. Yogesh, Mob.No. [protected] collect all my document. But I have not got till date credit card or not inform me by Sbi Bank or not given any reason why should not get credit card to me in writing. So I have applied a application under The Right to Information Act 2005 (No.22 of 2005) dt. 19.1.2009. and send by courier to The Manager, SBI Cards & Payments Services Pvt. Ltd., Gurgaon-122002, Haryana. But not given any reply or response to this letter within 30 days as per this The Right to Information Act.2005. So I have applied Appeal to Higher Authority i.e. Appeal Officer, Or Main Chief Manager, SBI Cards & Payments Services Ltd., Gurgaon-122002, Haryana in prescribed Form "B" under rule 5 (1) of this said Act on 24.2.2009 and send by courier. This above said information or my said above complaints are sending to you for further information and necessary action .

Kindly do the needful according to law at the earliest and obliged. I am awaitng an early reply from you.

Thanking You,

MRS. MINAXI VASANT UTIKAR
(Mob.[protected]).