State Bank of India [SBI] Complaints & Reviews

From: Vijay Limaye
B-406, Pushpa Darshan CHS,
ShastriNagar, Dombivali(w),
Thane, Mumbai-421202

To Manager,
Customer Correspondence Unit,
DLF Infinity Tower, C-12th Floor,
Block 2, Building 3, DLF Cyber City,
Gurgaon-122002(Haryana) India

Subject: My Credit Card Stolen by cheating
Reference: Credit Card No: [protected]

Dear Sir,

My aforementioned Credit Card has been stolen by cheating on 7th May, 2009.

On the 7th May, 2009 around 4:45 p.m. one person reached my residence and introduced himself as SBI Staff with your banks LOGO. After identifying SBI Banks Logo I have allowed him to enter in my residence. After he entered, he asked me about the Pin Number and said that my card is tampered, upon that he also mentioned your card has been expired as you have not received the Pin Number within 8 days, so you will receive a new Credit Card along with Pin Number in next couple of days.
As the said person introduced himself as SBI Staff with your banks Logo, I handover my aforementioned SBI Gold Credit Card to him. As till date I had not received the Pin Number, use of the said card is not done by me, which I had obtained in the month of April, 2009 through online application.
As mentioned above, the said SBI staff person who were representing himself with your banks Logo had taken my Credit Card and started using it, which was made known to me when I received a phone call from your Investigation Department asking me about use of Credit Card whether it is with me or stolen or whether I am using or have used it for transaction. But I come to know this after receiving your call, so with immediate effect I deactivated my card dated 9th May, 2009.
As till date I have not received the Pin Number, no question o[censored]sing it for any transaction by me. But as the said person representing himself with your banks Logo handover me a note signed by him which please be noted.
I hereby request you to kindly look into the matter and investigate on the same at the earliest and oblige.
Thanking you, and assuring you of my full co-operation.

Yours faithfully, Vijay Limaye
Copy to (cc):

Hi,

I have been emailing SBI Credit Cards for a long time regarduing their horrible Customer Service. I have been lied to all the time. I settled my card in the year 2007 and till date I have not received the Settlement Letter. As I was in India I did a follow -up with the Bank were email and Customer Service.

I was issued a Mediclaim Policy in hich my father's name was my own name. The policy was a waste and SBI debited money for the same from my Credit Card Account. I was told by Customer Service to contact the Mediclaim Company. When I did that they told me that the email has to come from SBI. Whewn I contacted them again they said the amount was credited to my account. The credit was never done and the balnce incurred interest and other charges.

Finally I settled the account with the bank and they took a payment from me on 27/08/2007. They infoemed me that a letter will be sent to you in the next four days. No letter came whenever I called the SBI people they told me that the letter was sent. Till date - today 21/05/2009, I have not received the letter and people keep calling my home and harass my parents in my absence.

I am fed-up of this maddness. The customer service is filled with LIARS and CHEATS. There was a Supervisor by the name of Nisha at that time and the agent that processed my settlement was Rahul. The man who came to collect the money was Vicky. This matter is the height of Harassing a Customer.

I have emailed SBI several times and all I get is Copy Paste emails in return. I would appreciate someone looking into this matter at the earliest.

For any details call me on [protected].

Regards,

Alvin Gibson.

sir,
I forgot my roll no. so please give me any suggestion so i can see my result .

I have recived a call from somebody from SBI legal department for my credit card payment issue. He has given a mobile number of a sBI personal, he stated that i have to pay 27000/- Rs. I am willing to pay the money and settle out the issue, but due to current recession i requested him i will pay the amount in two installment, which he agreed upon but need to pay before 25th which is not possible for me. I requested hime i will pay him on 30th and rest next month. But the SBI personal is not listening any of my request and told me he going to put up police case in my name to nearest police station. Let me know how can you help me out.

regards

From

I had a SBI Credit card No. 00043*************290. I'm not using this card since last one year. I have already destroyed this card and communicated to customer care executive through phone to close the account. That time I have paid all dues against my card.

Now, I have received a letter from SBI Card dated[protected] in which an amount of Rs. 4410.28 is claimed as outstanding against my credit card and offered an opportunity to settle the outstanding by just paying Rs. 2141.37 before[protected]. But actually I do not have any outstanding due against me (All statement of card and proof of payments are available with me). In the above mentioned letter the name and numbers of few local officers are given. While my husband visited to local office of SBI card today at about 4.30 PM to meet the officer and clarify the matter with all proof, the officer Mr Kushagra Nehra asked the guard sitting outside the office to collect any statement of my card and came out of his office after sometime and informed that I have made a transaction of Rs 611.00 on 11/06/2007 at Body Care Shop. When my husband requested him to show the proof of all payments by sitting in his office, he rudely refused to see the documents and asked me to contact at customer care. When my husband again tried to explain the matter, Mr. Nehra started shouting and abused my husband and asked to settle the matter through court.

I kindly request you to take stringent action against Mr. Nehar. Further, as I have no outstanding due on me, please close my account with immediate effect.

Dr. D. Singh
[protected]

I have opend an account in SBI BANK, SITAMARHI (BIHAR) branch Code No. 3435 (my home town) in 12 Nov, 1992. Now I am working in Delhi
I received ATM Card in March 2008. Still I am waiting for PIN number. I enquired about PIN in SBI Sitamarhi branch several times. I have submited a athorizetion letter in branch Dec 2008. They replied that PIN number is not yet received from there head office.
Now the month is April I don't know how many time My brother have go to.
Kindly do the needful.

Thanking you,

SANJEEV KUMAR
A/c No. [protected]
ATM Card No.[protected]

DEAR SIR,

This is to making a compliant to you that i hade made all my payments regarding credit card on last year, but making so many letters & calls no body give any response . its reallt very shamefull for your company to give such a poor service to your regular customer.kindly please un block my card as soon as possible.
MOBILE: [protected]

I have tried to withdraw a cash amount of Rs 9000 from this ATM of atm-id S1AN00081348 on 3rd march 09 at about 19.04 but no cash was withdrawed and my balance was deducted... The manager didn't take any action.

HELLO SIR MY NAME ASHISH KUMAR IS MY ATM CARD NO IS[protected] of issue 2008 my account no. is[protected]. I forget my password no.and i think my card is blocked please unblocked my card and please immediate as soon as send my password on my e-mail.


Thank you,
[protected]@yahoo.com
Branch name. TANDA, Ambedakar Nagar

ON 14 MAY 2009.AT 16:40HOURS. I WITHDRAW RS.20, 000 FROM SALEM RLY STN ATM.ATM GAVE THE OPTION UNABLE TO PROCESS.BUT WHEN I CHECKED MY BALANCE RS.20, 000 WAS DEDUCTED FROM MY ACCT.I HAVE LODGED THE COMPLAINT BOTH SBI BRANCH .(WHERE MY ACCT. IS MAINTAINED AND WHERE ATM CENTER WAS).BY SENDING A LETTER UNDER CERTIFICATE OF POSTING.MY ACCT NO IS [protected].ATM CUSTOMER ADVICE SLIP DETAILS:DATE:05.14.09 TIME:16:40 ATM ID.S1AN00091314 CARD NO:XXXXXXXXXXXXXXX4229 TXN NO 5164 RESPONSE CODE 059

Sir, I have a Bank A/C No. [protected] at SBI PINJORE. I have withdrawan Rs. 14, 000/- on dated 10/11/08 through ICICI ATM at BARH, Distt-Patna, State-Bihar (ID S1CW5109) vide token No. 9422 but said amount not withdrawn thorugh ICICI ATM and shown transaction declined. Now I have checked balance vide token no.9423 then I have astonished said amount Rs. 14, 000/- debited against my account. Furhter I have contacted with ICICI Bank patna and he advised to me submit a complain parent SBI at Pinjore. Subsequently I have lodged a complian on 14/11/08 regarding such matter at SBI Pinjore and he given a reference number1833278 and assured that you case has been taken with concerned authority and your amount automaticaly credited into your account. But till date said amount not credited into my account and I always contacted with Manager of SBI Pinjore but neither response to me nor solve my complain. Presently I am facing financial hardship and such amount is needed urgently.
In view of above, request look in to the matter personly and credited such amount on my account.

Hi,

Place- SBI, Tiruapttur Branch, Vellore District, Tamil Nadu-635601

I have approched SBI bank for Home loan with the proper documents reqiured. Manager has replied saying that SBI doesnt provide Home loan's for village area's. If Home loans are not given for village, then how villages will grow in our country. To whom i can approch other than my government to get loan for my purpose. I dont want to come out of my village. Please help me and provide the loan for my village.

Thanks
Shiva K.S

Respected Sir,
I am running my Savings A/c([protected]) in SBI at maihar branch in madhay pradesh.I have lost my ATM card on 16-may-2009.I request your good self to deactivate the operation of ATM card in order to avoid any misuse of the same.

Thanking you,
faithfully,
sudama prashad patel

hello sir, i m lovish dhiman . my elder brother had applied for atm service in last december . he recieved his atm card on 15th of jan2009. but due to exchange problem of post with other branch(as told by bank officials) he didn't get his pin no. so far. although when we approach to bank officials they just neglect us by saying that the problem is being forwarded to main branch either may be delhi or somewhere else. pls look into the matter as my bro is in deadly need of this, also pls check on behaviour of branch officials. eagrly waiting for u rs response, otherwise i m going to take the help of RTI 2005 soon.my phone no. ( [protected])
details:-
account no;-[protected]
atm card no.:[protected]
ifsc code:-sbin0003277
micr code:[protected]
branch no;- 3277 (sbi ghar jarot, teh. jawali distt:-kangra Himanchal pradesh)

I withdrew Rs 1500/- from my SBI account on 24th April '09 using my SBI ATM cum DEBIT card. later when i checked the mini statement Rs 1500/ were debited twice from my account on that day. I went to the branch and got it checked and found that both the transactions have the SAME transaction code, that is my account has been debited with Rs 1500/ twice when I asked for once, which means that it is a fault of the machine.

The money has not been reverted back yet.

Kindly help.

I have lost my ATM Card on[protected]. so please block it and issue new ATM Card.
State Bank Cash plus No. is[protected] and Account No. is[protected]
Please reply on my Mobile No. [protected]

Sir,



This is S.Arunkrishna, I am a customer of SBI-0869 branch located at west veli street, Madurai-01 since 2007. Today morning I contact this branch for applying for new ATM card due to damage of old one and internet banking. I applied for ATM card that is not problem, I can’t be applied for internet banking because absent of net banking executive. That fellow is failed to do his duty. One or two day absent is not problem but most of the day that net banking fellow is absent. If he came, he failed to contact customers timely. I am contacting continuously this branch for net banking for last one year but still now I can’t be getting that due to that fellow. See SBI peoples are doing their job for time pass and they sitting at AC room and simply telling that person is not in his seat so you please come tomorrow. I contact enquiry section for home loan that lady told loan person also not in his seat so you please contact tomorrow. So SBI peoples are failed to know customers situations and their feelings. See in this time everybody knows important of net banking but SBI is failed to giving that to me. Sir I am also professional, working as an Electrical Engineer in one Construction Company at Chennai. So I am also known all rules and regulations and legalism. If it will continue like this SBI may loss more customers from this branch. I can come to madurai three or four times only per year. Now also I came here on leave. Kindly treat this as very seriously and most important. If you put one survey for know the status of madurai-0869 branch, you can surely get same responses from customer’s side.





Regards,



S.Arunkrishna

[protected]

SBI-PBB, Koramangala Branch hardly answers any calls made by the customers.
Also there are no replies to the mails sent to the branch regarding any issue.
People who reside other than in Bangalore do not have any update of any issue faced by them unless they personally walk into the branch.

i'm a sbi atm-cum-debit card holder. on 10/5/09 at 17.33 i went to axis bank atm, which was near by(ezhilagam, chennai). i fed all the details n waited for money. the response was THE HOST IS NOT AVAILABLE. after that i took money from sbi atm, i realised Rs200 was debited from my account in previous transaction. ATM id is S1A000610 and the record number is 4223. transaction declined code is 072. thank u for refunding.

On 4th May 2009 around 7.20 PM I use my ATM Card for withdrawal of Rs.10, 000/- from S.B.I, B-1, Community Centre, Janakpuri, New Delhi-110 058 through my Andhra Bank, ATM Card No.[protected]. But S.B.I ATM Machine is not functioning my transaction was turned down and no amount/receipt came out of the ATM machine.

By next day morning I check up from Andhra Bank, R.K.Puram, New Delhi where my Savings Bank account is there the amount of Rs.10, 000/- taken from my account. Immediately I made a written complaint to our Andhra Bank, R.K.Puram, New Delhi branch. Till date my amount was not credited/return from S.B.I.

I would request to your good office to kindly look into the matter and arrange to return my amount of Rs.10, 000/- at an early date.

Thanking you,

Yours sincerely,

S.Perumal
Mobile No.[protected]