State Bank of India [SBI] Complaints & Reviews

Sir,

I was having a SBI credit card no:[protected] way back in 2003. I was paying all my payments regularly and never had any default. In the year 2003, I made a payment of Rs 3000/- towards my bill. However, they charged Rs 350/- towards the delayed payment, though the payment was made in time. Shocked on this, I surrendered my SBI card and requested to cancel the outstanding amount. Still I continued to receive the bills inspite of my various request through telephone, email, correspondence to discontinue sending the bills. Today, I am getting continuous phone call, claiming to be from SBI cards, for recovery of the outstanding amount, which they say is now Rs 270000/-

Please advise me what should I do now.

Yours truly,

S. Joseph

I LOST MY SBI ATM CARD ON 07.6.09 AT CHENNAI. MY ACCOUNT NUMBER IS [protected] AT SBI, JNU NEW DELHI-22. MY CARD NUMBER IS 622018XXXXXXXXXXXX6. DATE OF ISSUE ON OCTOBER 2006. PLEASE BLOCK ALL TRANSACTIONS OF ABOVE SAID SBI ATM CARD AT ONCE.
Comments
7.6.09 AT CHENNAI.

Sir
I have ATM issued by State Bank of India Collectorate Extn Indore. Now SBI Manik Bag Branch Indore.
It is lost at about 10-15 pm on 8thJune, 09 at Gwalior. recently I am at Gwalior, I have no other details presently.
Request to stop withdrawals / block its use in the saving A/c in the said branch.
Umashankar Bhargava

Dear Sir/madam

I had withdrawn rs 3500/- from indian bank atm, Lahurabir
branch, Varanasi, but i didnot got any cash from atm and my a/c has been
debited by rs.-3520/-.i have given written complaint to both the
bank's branch but not a single action has been taken yet.I am SBI card
holder,

kindly look after this matter and correct the specified transaction.

Detail of transaction -
Name- Rahul kumar
sbi a/c n.-[protected]
branch- simdega(jharkhand)
card n.[protected]
atm txn. n.-8404
date-09/02/2009
amnt.-3500/-

Respected sir,

I forgot the password of my SBI ATM cum Debit Card, bearing the card no[protected], that's why I am not able to use my card services.You are requested to send me a new password at the below mentioned address.

Details of my account:
Full Name :Surbhi Bhatia
A/c with SBI Mayur Market branch, Thatipur, Gwalior, 474002(M.P)
A/c No. is [protected].

Address :-Flat no A - 422, Rangoli, Ashiana Village, Bhiwadi, District - Alwar, Rajasthan, pincode-301019

Thanks & regards,
Surbhi Bhatia.
91-[protected]

Sir,
I have got my Joint account in SBI, Saraikella (Branch code-1092) with my Account No.-[protected].Pass book issued by this branch on dated 16.05.09.But till now i have not got my ATM Card, but the person who had applied after issuing of my pass book they have already got their ATM Card.

Therefore I request you to give me all the detail information immediately about my ATM Card as it is most urgent.Please send my SBI ATM card in the following Address immediately.

Shekhar Sadan, H/O: Mrs. Jayanti Das,
Guest House Area, Near Forest colony,
Saraikela, Dist.-Saraikela-Kharsawan
(Jharkhand)- 833219.

My Mob. No.-[protected]

Regards,

Parimal Kanti Dash

STATE OF AFFAIRS IN SBI - THAT EVEN MARKING TO THE CHAIRMAN OFFICE & BANK OMBUDSMAN - NOTHING ABSOLUTELY NOTHING HAPPENED!!!

From: [protected]@hotmail.com
To: helpline.[protected]@sbi.co.in; agmr2.[protected]@sbi.co.in
CC: dgm.[protected]@sbi.co.in; cmbopm1.[protected]@sbi.co.in; [protected]@rbi.org.in; chairmansbi.[protected]@sbi.co.in
Subject: RE: Foreclosure of Loan Account No: [protected] from Housing Loan Branch - Gurgaon, PLS. HELP!!!
Date: Tue, 26 May 2009 17:13:30 +0530

DEAR SBI HELPLINE OFFICER,

NOTHING ACTIONED ON YOUR REMINDER MAIL TO YOUR REGIONAL MANAGER ALSO - PITY SITUATION!!!

AND LET ME PUT ON RECORD THAT INTEREST QUANTUM IS INCREASING DAY BY DAY & I SHALL NOT BE PENALISED FOR YOUR LAXITY OF REACTING & RESOLVING MY CONCERNS/ISSUES, IN TIME WHILE ALREADY THE ISSUE IS DELAYED 4 MONTHS!!!

From: helpline.[protected]@sbi.co.in
To: agmr2.[protected]@sbi.co.in
CC: dgm.[protected]@sbi.co.in; [protected]@hotmail.com
Subject: Fw: RE: Foreclosure of Loan Account No: [protected] from Housing Loan Branch - Gurgaon, PLS. HELP!!!
Date: Mon, 25 May 2009 16:43:15 +0530

KIND ATTENTION: REGIONAL MANAGER, REGION -2, DELHI ADMINISTRATIVE OFFICE

Mail received from DGM (Customer Service), Corporate Centre, Mumbai is forwarded for necessary action at your end to resolve the matter at the earliest.

SBI HELPLINE NEW DELHI L.H.O.

----- Original Message -----
From: dgm.[protected]@sbi.co.in
To: helpline.[protected]@sbi.co.in
Sent: Saturday, May 23, 2009 1:33 PM
Subject: Fw: RE: Foreclosure of Loan Account No: [protected] from Housing Loan Branch - Gurgaon, PLS. HELP!!!

LHO Delhi

The mail was forwarded earlier also. It appears that the grievance of the customer has not been redressed .Please look into the matter again and arrange for immediate redressal of the customer's grievance under confirmation to the Corporate Centre.

DGM, Customer Services,
Corporate centre, Mumbai

-----Forwarded by DGM CUSTOMER SERVICE CORPORATE CENTRE MUMBAI/CORP/SBI/SBG on 05/23/2009 01:33PM -----

To: <[protected]@rbi.org.in>
From: "Kapil M. Kumar" <[protected]@hotmail.com>
Date: 05/22/2009 01:06PM
cc: <cmbopm1.[protected]@sbi.co.in>, <sbi.[protected]@sbi.co.in>, <agmr2.[protected]@sbi.co.in>, <chairmansbi.[protected]@sbi.co.in>, <dgm.[protected]@sbi.co.in>, <helpline.[protected]@sbi.co.in>, <cgm.[protected]@sbi.co.in>
Subject: RE: Foreclosure of Loan Account No: [protected] from Housing Loan Branch - Gurgaon, PLS. HELP!!!

Dear Sir (Banking Ombudsman),

Thanks for the reply & intervention, I appreciate your gesture towards looking into my grievances & possibly help me in resolving the same.

I've filled the word document & attached with this mail. All relevant communication between the bank (SBI-Gurgaon) & myself (complainant) are in the below mails & its been 4 months I'm asking them to resolve but they are conveniently sitting over my problem as they are wanting to earn notional interest in terms of showing my incapability of paying up the loan amount.

Regards,
K. M. Kumar
Mob: [protected]

From: [protected]@rbi.org.in
To: [protected]@hotmail.com
CC: cmbopm1.[protected]@sbi.co.in
Date: Fri, 22 May 2009 12:09:05 +0530
Subject: RE: Foreclosure of Loan Account No: [protected] from Housing Loan Branch - Gurgaon, PLS. HELP!!!

Dear Sir/Madam,

Please submit all the required information as per the format on our website ( www.bankingombudsman.rbi.org.in ) either on the format itself (attached) or otherwise alongwith your detailed postal address and telephone/mobile numbers, name and address of the bank, via e-mail or by post to the Banking Ombudsman, Reserve Bank of India Building, 2 nd Floor, 6, Sansad Marg, New Delhi – 110 001. We shall register the complaint on receipt of the complete information.

For further clarifications, if any, you may contact us at the following telephone numbers :
011 – 23730632
[protected]
[protected]
[protected]
Secretary

From: Kapil M. Kumar [mailto:[protected]@hotmail.com]
Sent: Thursday, May 21, 2009 8:24 PM
To: sbi.[protected]@sbi.co.in
Cc: cmbopm1.[protected]@sbi.co.in; agmr2.[protected]@sbi.co.in; New Delhi, Banking Ombudsman; chairmansbi.[protected]@sbi.co.in; dgm.[protected]@sbi.co.in; helpline.[protected]@sbi.co.in; cgm.[protected]@sbi.co.in
Subject: RE: Foreclosure of Loan Account No: [protected] from Housing Loan Branch - Gurgaon, PLS. HELP!!!

Mr Sushil Kumar - Branch Manager,

LIES OR DENIAL FROM YOUR SIDE CANNOT BE FURTHER CORROBORATED BY ME TO FIGHT ON THIS PLATFORM OF MAILS & HENCE I WILL NOT BE DISCUSSING THIS CASE WITH YOU, AT LEAST...

DEAR SENIOR SBI OFFICIALS:

WHILE YOUR BRANCH MANAGER MAY ESCAPE HIS DUTY & TRY TO FIND MY MISTAKES THAN IMPROVING ON HIS EFFICIENCY & PROTOCOLS OF DEALING WITH THE CUSTOMERS, MY URGE IS THAT PLS. LET ME KNOW THE COMPLETE OVERDUE, MINUS THE EXTRA INTEREST PAID BECAUSE OF HIS LAPSE IN INFORMING ME IN TIME & I WOULD LIKE TO FORECLOSE THIS ACCOUNT ASAP.

I SHALL REFRAIN & WOULD NOT LIKE TO DEAL WITH YOUR BRANCH MANAGER FOR THE SMOOTH CLOSURE OF THIS LOAN ACCOUNT. PLS. CONFIRM ASAP ON MY MOBILE NO. GIVEN BELOW.

ps: as whenever Mr. Sushil, shall call me to say, pls. pay only Rs15-20000/- for the account to not get into NPA & help me for my job

Regards,
K. M. Kumar
Mob: [protected]


Quoting "Kapil M. Kumar" <[protected]@hotmail.com> :

Date: Fri, 15 May 2009 15:14:11 +0530
From: "Kapil M. Kumar" <[protected]@hotmail.com>
Cc: [protected]@rbi.org.in, [protected]@hindustantimes.com
Reply -To: "Kapil M. Kumar"
Subject: RE: Foreclosure of Loan Account No: [protected] from Housing Loan Branch - Gurgaon, PLS. HELP!!!
To: sbi.[protected]@sbi.co.in, chairmansbi.[protected]@sbi.co.in, dgm.[protected]@sbi.co.in, helpline.[protected]@sbi.co.in, cgm.[protected]@sbi.co.in

Mr. Sushil Kumar, Branch Manager - Spl Housing Branch, Gurgaon,
Sending the attached letter may not help too much till you reply to my query in the mail below.

Officials of the SBI:
Actually surprised having sent this mail with 2 reminders to the "who & who" of SBI including the consumer grievance mailbox of the CHAIRMAN of the bank, it has not not invited the attention of my grievance with your Housing Branch at Gurgaon.

I have no other means now but to approach press & the ombudsman as none of you have chosen to reply me back, with no assurances also!!!

Regards,
K. M. Kumar

From: [protected]@hotmail.com
To: sbi.[protected]@sbi.co.in; chairmansbi.[protected]@sbi.co.in; dgm.[protected]@sbi.co.in; helpline.[protected]@sbi.co.in
CC: [protected]@rediffmail.com
Subject: RE: Foreclosure of Loan Account No: [protected] from Housing Loan Branch - Gurgaon, PLS. HELP!!!
Date: Mon, 11 May 2009 18:52:56 +0530

Reminder - 1

From: [protected]@hotmail.com
To: sbi.[protected]@sbi.co.in; chairmansbi.[protected]@sbi.co.in; dgm.[protected]@sbi.co.in; helpline.[protected]@sbi.co.in
CC: [protected]@rediffmail.com
Subject: Foreclosure of Loan Account No: [protected] from Housing Loan Branch - Gurgaon, PLS. HELP!!!
Date: Sun, 10 May 2009 10:38:2 0 +0530

Mr. Sushil Kumar, Branch Manager - Spl Housing Branch, Gurgaon,

Refer to our telecon pertaining to the above quoted Loan Account no.

- While the advance cheques pertaining to the EMI of the said Loan Account have exhausted with you since July'08, though for the first time you informed me in 3rd week of Feb'09 thru telephone .

- While I had requested you for the statement of my loan account & total due for the loan, which has never reached me, inspite of numerous reminders.

- While I asked you for the waiver of any damages on me, due to your bank not intimating me in time for the EMI cheques having got exhausted & hence incremental interest being levied on the principal amount due .

- While every time your phone call comes to clear the current month's balance & not look into the issue in totality of r esolving it, completely.

- While undersigned has already offered to clear the complete loan amount due minus the recurring interest being levied for you not depositing my EMI since July'08 .

- While in the last 3-4 years there has been no cheque dishonor/delay in the past or now for any reason on me, ever.

In all the above scenarios, I repeat my rightful demand to waive away the incremental interest being charged on my outstanding amount, for your bank not intimating & not allowing me to send the EMI cheques in time & to avoid the recurring interest being charged to my Loan account.

I'm ready to foreclose the loan on the amount due on July'08 you are requested to intimate that amount to make me clear your outstanding, FULL & FINAL. I expect your immediate action & help me relieve of the mental tension & agony I'm going thru wh ile you/your officers keep calling me every 10-15 days but w/o any solution.

Regards,
Kapil M. Kumar
Mob: [protected]

This complaint is regarding a very careless working of cheque clearance section of State Bank of India, Delhi Cantt. Branch.

I dropped one AT PAR cheque in drop box of branch with duly filled up form on[protected] amounting Rs. 1270.50 received from UTI drawn on SBI itself. Cheque No. was 831249. After a week when I checked the status, I came to know that the cheque once credited on[protected] then debited the amount on the same date. In detailed I noticed that they have written bank name Indian overseas bank instead of SBI. I would also like to mention that same amount of cheque received in April 2008 was also treated like this but after a few days, the bank gave the credit. Thinking that same will be credited in few days I waited. But within a month when I got no result, I contacted personally to the bank and was surprised that they are in no position to tell any thing about the cheque. They could not find about the cheque in books and also on the computer. I also checked the despatch register with one of the staff of the bank but could not find entry of the cheque. After that I requested them to return my cheque or clear the status of the cheque but they always asked me to come again later. For the last 7 months I have visited the bank for this a no. of times but in vain. I also complained about this to General Manager SBI Local Head Office, Sansad Marg, New Delhi 9th March 2009 but got no result.
In April I again got my final payment from UTI through two cheques amounting Rs. 14771.00 and Rs. 25000. I deposited again in SBI Delhi cantt branch but the same thing happened again. To my surprise they entered in computer that one cheque if from Indian Overseas bank and one is from SBI. But both cheque were from SBI with consequtive nos. 208539 and 208540. They lost the chques once again. I pressed hard to look for the cheques and after visiting no. of times they checked their drawers thoroughly and returned the cheques after one month. I deposited them in Dwarka branch and got them cleared. That clearly indicates that the SBI Delhi cantt branch staff are not working up to the mark.
On 3rd June 2009 when more than 6 months have elapsed my earlier cheque was of no use, the Branch Manager gave me a certificate indicating that the cheque was lost somewhere when despatched to me, which was totally misguiding, because the cheque was never returned to me as per their record. Action should be taken and the bank should be panalised for their careless working.

MY CREDIT CARD NO. [protected]
MY NAME IS RAJESH GANDHI
MY BIRTH DATE[protected]
I WANT MY POWER POINT GIFT TO MY STATEMENT ADDRESS
ONLY DAILY USE ITEMS PLEASE
THENK YOU

1) Monthly statement for Credit Card is sopposedly sent by SBI through Courier but is ACTUALLY NOT DELIVERED.
2) I found the first Statement in my LETTER BOX (though with a Courier stamp on it) after three weeks of due date. Obviously, it has been delivered in my LETTER BOX, at the Courier boy's convenience. He is aware, no on shall check him.
3) On lodging a complaint with the SBI, the Courier Company calls up and some girl there says their records confirm that the packet has been accepted by me and has also been signed for by me. Some SURENDERA (my name is spelt wrong and I never sign with my first name) has signed for me. She just puts the phone down abruptly after this conversation.
4) This is repeated as I have again not recieved my statement but an SMS from SBI confirms the same has been delivered to one SURENDERA. However, I have yet to recieve the statement. On replying to the SBI SMS, a standard reply immediately comes that " your request for non receipt of bill has been registered and for your convenience last three months statements are available on www.sbicard.com"
Of-course, this site never opens.
5)There are atleast 5 SMS complaints from me and I must say that such attitude towards customers shall not help the bank in the long run. A simple investigation with the Courier Service Contractor can probably resolve all such issues. BUT WHO CARES. Meanwhile, I have requested SBI to kindly withdraw this fascility of the Credit Card from me. I shall not use this Card henceforth. Why should I go through all this torture unnecessarily.

SURINDER DHINGRA
[protected]

i am J.Nagendhar S%O J.Govindrao i am doing my degree 2nd year from gopal rao degree college(Mandal:Bhainsa, Dist:Adilabad, State:Andhrapradesh) in my degree 1st year i apply scollership from (Department of Backward Classes Welfare) so i recive credit card. but i lose my pin number while scraching.so please resend my new pin number or same. to follwing address
J.Govind rao
H.NO: 4-3-1-1/126/8a
A.P nagar
Bhainsa.
Dist : Adilabad

Student Application number :[protected]
Bank A/c No: [protected]

I am a regular customer of State Bank of India (SBI) and hold my personal savings bank accounts with couple of core banking branches of SBI in India. SBI Personal Banking Branch (PBB), E-48, GK-1, New Delhi is denying to receive my cheque (not even in drop box) and update my SBI savings bank passbook since I do not hold an account with that particular branch. On argument Mr. S K Sandilya, Accountant (as he mentioned his name and designation on request) replied that they can update the passbook on payment of Rs. 10/- per update but they would never serve such a customer of SBI like me by receiving my cheque. He also mentioned that such cheques can only be submitted to any other SBI core banking branch which is not a PBB. Can a core banking branch of SBI behave so by denying core banking facilities and claim themselves as a core banking branch?

On the other day SBI Masjid Moth has also charged Rs. 10/- while updating my SBI savings bank account passbook which is with other core banking branch of SBI. Can a core banking branch of SBI charge so for a core banking facility?


The very concept of core banking system envisages that banking facilities should remain available to all customers, irrespective of the fact whether he is holding his account in particular branch or not. In fact it represents multi-locational and multi branch network which has become possible with the advancement of communication technology. The stand taken by the aforesaid branch is against the basic principles of CBS.

Please note when I want to withdraw money from the SBI ATM it says" The card is unauthorised Or is not properly inserted." But I am able to withdraw money from other banks like Punjab National Bank etc. I am cutomer of Credit card since Aprl 2005 and this problem has started since two months . I had been to my State Bank branch, Nehru Place and tried to solve the problem but The problem still exists.

On 12 May, 2009 I lost my SBI ATM card. I got it blocked immediately

State Bank of India ATM Card issued to me by SBI, Kurseong (Darjeeling), West Bengal. While updating my pass book I found that three transaction have been made through my ATM Card by shopping and purchasing train tickets etc on 28, 29 Mar 2009 & 03 Apr 2009 for Rs 10, 000/- approx. However, the same has not been purchased/shopping by me. Immediately, I approached the bank and apprised the matters with ATM officer. He advised me to give a written complaint. Accordingly, I given him a written complaint on 08 Apr 2009. Again I have forwarded letter on 30 Apr 2009 requesting the present position of the case. He then told me that his branch has forwarded my case to their head office in Mumbai for further investigation. I also lodged a complaint to SBI cusomer complaint website www.sbi.co.in on 06 May 2009. I have given complaint ticket No CC[protected] stating that my complaint has been forwarded to the concerned department and will have a response from them shortly. However, no response I got from anyone. May I request your good offices for the needful please. I shall be ever grateful for this act of kindness

GUNTUR, Date:[protected].
To
Sri AlA Y BHARA TI, Asst. Vice President, Customer Services,
SBI Credit Card Division, P .B.No.28, .
GPO,
NEW DELHI-I10001.
Respected Sir,
Sub:
Redressal of grievance with regard to availment of loan and preclosure
of loan account on credit card-Levy of fore closure fee & interest on
¬
higher rate instead of rate fixed on the date of sanction of loan i.e. 10¬
10-2007-Requested-Regarding.
Ref:
Card No.[protected].
* * *
As per the stress and frequent visits of your Customer Service Associates, I have availed loan to a tune of Rs.25, 000/- on[protected]. As per the EMI fixed for repa~ent ofloan @ Rs.1218.75 per month in 24 installments (principal Rs.25, 000/¬+ finance charges on credit Rs.4, 250/- = Rs.29, 250/-) vide your statement dt. 19-10¬
2007.
As per your directions I have regularly paid the said EMI payment upto 12/08 vide 14th installment payment (14/24) cheque No.362171 dt.[protected].
Subsequently, I have decided to repay the entire outstanding loan amount of
Rs. 1 0, 417/- and paid Rs.I0, 417- through cheque No.362172, which has been reflected in your statement dt.[protected].
Even though I have cleared the entire outstanding loan amount and nothing is outstanding, YQU have shown in the statement dt.[protected] that Rs.l, 327.89 is due from me. It is really astonished to state that you have levied foreclosure fee of
Rs.3411- and finance charges of Rs.945/- and Q1her charges of Rs.41.89, which is not is accordance with law and against in the principles of natural justice.


Adding to the above, I was infonned by your associates new credit card with out any outstanding balance would be issued to me. But your esteemed organization
has issued new card No.[protected] in 1/09 with an outstanding amount of Rs.l, 773.50.
Despite repeated representations made before your service associates about redressal of my grievance, such requisition not at all redressed and received statement
¬
dt.[protected] showing Rs.2, 744.33 is due from me by charging late fees for not
payment of outstanding balance ofRs. 1, 773.50
In this regard, avennents made by your associates is totally contrary to the contents of your statement supplied to me.
In light of the above, your magnanimous authority is requested to look into my case and cause for justice in nullifying the due amount as stated in your statement(s),
A line is reply is highly appreciated
Yours faithfully,
-~fl¬
(CH.BHASKARA RAO).
From CH.BHASKARA RAO, D.No.7-17-43,
5th Line,
Srinagar, GUNTUR-522 002.
MY CONTACT CELL NO: [protected]
EMAIL ID: bhaskarrao.[protected]@gmail.com

sbi "Sardard Bank of India" seems very poor on its part in dealing with its customers. my initial login failed and there is no response from the cust. helpline. i cant login with the kit provided to me. What shall i do? whom shall i call? plsss help...

sbi credit card no. [protected] receieved statement dated 23.05.09 showing annual fee charges debited Rs. 551.50 including GST charges, which is wrong and should be waived off, otherwise my card may be deactivated as i am already many credit cards with life time free annual charges.

i give request to SBI for Net Banking He gives Me only Passward

hi sir i have lost my atm card how i can block it please reply soon.. my account no.[protected], state bank of india, branch:Hosur, name:k.vignesh