State Bank of India — CREDIT CARD PAYMENT

 
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India
I WAS USING SBI CREDIT CARD DURING THE YEAR[protected]. MADE SOME PURCHASES. THERE WAS DELAY IN MAKING THE PAYMENTS. LATER AS I GOT RETIRED, I STOPPED USING THE CARD. I WAS NOT AWARE WHETHER THERE WAS SOME AMOUNT STILL THERE TO BE PAID. SUDDENLY, AFTER 2 1/2 YEAR I GOT LETTER FROM SBI, STATING THE TOTAL OUTSTANDING WORTH OVER RS. 117, 000 ODD RUPEES. BUT TO SETTLE BEFORE 1ST JUNE THE AMOUNT WAS RS. 11, 500/-. I WROTE TO THEM ON 23RD MAY, 2009 STATING THAT I WANT TO SETTLE THE AMOUNT IF IT IS UNPAID FROM MY SIDE, BUT GIVE ME SOME DISCOUNT AND TIME PERIOD AS I AM RETIRED LADY STAYING WITH MY RETIRED HUSBAND AND BOTH O[censored]S ARE OVER 65 YEARS AGE, AND CAN'T PAY THIS FULL AMOUNT IN ONE STROKE AS THE PENSION WHICH I GOT IS VERY LESS AND THERE IS NO ONE TO LOOK AFTER US.

TO MY SURPRISE, NO ONE IS BOTHERED TO REPLY EVEN AFTER I HAVE REMINDED THEM SEVERAL TIMES.

Thank you for writing to SBI Cards.

This is with reference to your communication dated May 23 2009 3:40PM .

Settlement Related: We have taken note of your request, and would like to assure you that the same is under consideration. We would be intimating you shortly on the status of the same.


Should you have any further queries on your SBI card account, would request you to reply at feedback.[protected]@ge.com using the same subject line or please contact our helpline at 39020202 or [protected] (only for MTNL and BSNL users). Our customer service Representatives on the Helpline will now be available between 8 am and 8 pm, Monday to Saturday. To access information between 8 pm and 8 am or Sundays regarding your outstanding Balance, Available credit and cash limits, payments made, billed and unbilled transactions, to request for a Duplicate statement/ATM PIN or to block a lost card, please use the IVR service at the same Helpline numbers.


If you are not satisfied with the response, you can write in to AVP, Customer Service, head.[protected]@ge.com using the same subject line. You will receive a response within 3 working days.

Yours sincerely,
Ranjith- Customer Service

Please note that the current rate of GST is calculated as 10.30% on the Fee, interest and charges as applicable.

To know more about Payment options, Duplicate statements, Website & free reward points on E-statement registration, please click the SBI Card attachment.

Make your life simple with E [protected]@ www.sbicard.com. Just the convenience of getting your monthly statement delivered directly to your email inbox. To avail the e-statement facility, please click on the highlighted link - https://www.sbicard.com/sbi/estatementprelogin.jsp



**** Zero wait information @ helpline !!!
Upon calling the SBI Card helpline, access your Card account information through our Automated System - IVR and know Current Outstanding, Last Payment, request for Duplicate statement and more. For details refer the attached instruction.



-----Original Message-----
From: dinesh kanojia ([protected]@yahoo.com)
Date: Saturday, May 23, 2009 03:32 PM
To: feedback.[protected]@ge.com (feedback.[protected]@ge.com)
Subject: settlement


FROM,

KUNDA PARKER

SONA CO-OP.HSG. SOC.

FLAT NO. 5, ADKE NAGAR

DEOLALI CAMP, NASIK



TO,

MANAGER – CUSTOMER SERVICES

SBI CARDS PAYMENTS SERVICES PVT. LTD.

DLF INFINITY TOWERS, TOWER “C”

12TH FLOOR, BLOCK 2, BLDG. 3, DLF CYBER CITY

GURGAON : 122002.



Dear Sir,



Thank you very much for your letter for settlement of a/c against my credit card No. [protected]



Sir, I want to clear the dues, but as I’m a retired lady staying with my retired husband. The only source of income is pension. We both are of 65 years of age and staying alone. My intension is to clear the dues, but if you can reduce to amount to Rs. 6000/- and allow us to settle the payment in 4 equal installment, this will be a great help from your side. This is because our pension is very less and we can’t settle the account in one or two installment.



Your kind co-operation in the matter will highly be appreciated.

Thanking you

Yours faithfully

Kunda Parker
Complaint comments  10 Comments     Updated: Share0Tweet0

Comments

Hi,
This is Mrs.Benjamin Jamjogli , I'm writing to you on behalf of my husband Benjamin Jamjogli. My Complaint is very different from all of your SBI customers. Yo must have heard banks running after customers for the collection of credit card payments, but in our case we both husband and wife are running after SBI collection department to make the payment for the credit card..
Actually the card is my husbands name and in the month of October he decided to make settlement and close the card forever as he was holding the icici bank card also, so regarding the settlement he spoke to your one for the representative in Delhi and as per their conversation Rs 20000 was the settlement amout. After that my husband made the cheques ready and called up the concerened person to come and collect the payment but your person didn't turned up now you tell me whose mistake is this . And for your person i myself took leave from office waited for him . Then again we called up your Delhi office and again that female told that my person will be there but the collection agent never turned up.Now today that is 10th December 2007 Monday your Bank is issuing warrant against my husband for not making the payment. Now who ever you are take this case and give me a solution for this immediately or ask your person to call me
I HAVE MADE PAYMENT TOWARDS MY SBI CREDIT CARD NO. [protected] OF RS. 2500.00 FROM KOTAK MAHINDRA BANK LIMITED THROUGH CHEQUE NO. 000008 DATED[protected]. TILL DATE THE SAME HAS NOT BEEN UPDATED IN MY ACCOUNT. I HAVE DONE FOLLOW UP SO MANY TIMES WITH CUSTOMER CARE EXECUTIVES. I HAVE FAXED MY BANK'S CERTIFICATE THREE OR FOUR TIMES AT THEIR BRANCH. FAX RESULT SHOWN RESULT AS OK BUT THE ONLY ANSWER I GET FROM THE CUSTOMER CARE EXECUTIVE IS THAT THEY HAVE NOT RECEIVED THE FAX.
THIS IS A VERY BAD EXPERIENCE
Hello sir,
I have a SBI credit card for the past 2 years. But I have hardly done any transaction on this card. I have also paid back what ever I have used long back. This card was offered to me saying that its a free credit card with "NO ANNUAL CHARGES". I had also confirmed this with customer care.
After I paid back my last due amount, my balance was zero. A month after this they have charged annual fees of Rs450. When I asked about thisno body said anything or got back to me, even I kept quiet. Now sme recover people call up and ask me to pay Rs3500 outstanding on the card. Why should I pay when I havent done any transaction for the amount. why was i told that the card is free and no annual fees. My CITIbank card is also free and they do not charge any annual fees.
Please help sort this out and give me a clearance letter.
I was started using the SBI card from August- 07. SBI Life insurance was imposed to me by the continuous follow up from SBI executives, thru credit card. Policy Amount Rs. 3587 which is converted into EMI for 12 months. EMI amount is Rs.334.79


I paid last due on mar08, after a weeks gap I received call from SBI, they explain about the same policy & ask me to took a new policy, for which I paid 7 Months EMI. I checked with the SBI executives and found no insurance is running in my name/Card No. I raised a complaint to SBI thru Email, stated the above issue and advice them to repay the amount which I already paid. After that I am not received any calls or email from SBI, related to this issue.


But in recent days, I receiving lot of calls from SBI, they enforcing me to pay more than 6000Rs. even without referring my complaint.
i want address of registered office of state bank of india for status of ammount balance
hi this is Rajesh Bhatngar using SBI Credit card which was issued to me on whole life free scheme but yesterday i have recd a messeage regarding payment of annual fee In this connection y are requested to kindly reverse the amount in my statement otherwise my card may be cancelled with immediate effect

Rajesh Bhatnagar

SBI Credit Cards — Harassment by HUSBAND

I had lost my SBI card no[protected], I dont have any credit card from last 2 years and still SBI is reminding me for payments, what nonsense is this ??? some one should take strict action against SBI.
Sir,
I am a credit card holder of STATE BANK of INDIA..My credit card no. is [protected].I made my payment of RS 5000/-vide punjab and sind bank,Najafgarh checque no.473645 dt 4/4/2011 and punjab sindh bank cleared the checque on 11/4/2011.But i did mistake that I mantion wrong account number 4006 6610
3858 instead of [protected].Sir, adjusted this payemnt against my correct credit card number and that is [protected]
Thanking you.
please me my monthly statement for july 11

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    State Bank of India - CREDIT CARD PAYMENT