[Resolved]  State Bank of India — CREDIT CARD PAYMENT

I WAS USING SBI CREDIT CARD DURING THE YEAR[protected]. MADE SOME PURCHASES. THERE WAS DELAY IN MAKING THE PAYMENTS. LATER AS I GOT RETIRED, I STOPPED USING THE CARD. I WAS NOT AWARE WHETHER THERE WAS SOME AMOUNT STILL THERE TO BE PAID. SUDDENLY, AFTER 2 1/2 YEAR I GOT LETTER FROM SBI, STATING THE TOTAL OUTSTANDING WORTH OVER RS. 117, 000 ODD RUPEES. BUT TO SETTLE BEFORE 1ST JUNE THE AMOUNT WAS RS. 11, 500/-. I WROTE TO THEM ON 23RD MAY, 2009 STATING THAT I WANT TO SETTLE THE AMOUNT IF IT IS UNPAID FROM MY SIDE, BUT GIVE ME SOME DISCOUNT AND TIME PERIOD AS I AM RETIRED LADY STAYING WITH MY RETIRED HUSBAND AND BOTH O[censored]S ARE OVER 65 YEARS AGE, AND CAN'T PAY THIS FULL AMOUNT IN ONE STROKE AS THE PENSION WHICH I GOT IS VERY LESS AND THERE IS NO ONE TO LOOK AFTER US.

TO MY SURPRISE, NO ONE IS BOTHERED TO REPLY EVEN AFTER I HAVE REMINDED THEM SEVERAL TIMES.

Thank you for writing to SBI Cards.

This is with reference to your communication dated May 23 2009 3:40PM .

Settlement Related: We have taken note of your request, and would like to assure you that the same is under consideration. We would be intimating you shortly on the status of the same.


Should you have any further queries on your SBI card account, would request you to reply at feedback.[protected]@ge.com using the same subject line or please contact our helpline at 39020202 or [protected] (only for MTNL and BSNL users). Our customer service Representatives on the Helpline will now be available between 8 am and 8 pm, Monday to Saturday. To access information between 8 pm and 8 am or Sundays regarding your outstanding Balance, Available credit and cash limits, payments made, billed and unbilled transactions, to request for a Duplicate statement/ATM PIN or to block a lost card, please use the IVR service at the same Helpline numbers.


If you are not satisfied with the response, you can write in to AVP, Customer Service, head.[protected]@ge.com using the same subject line. You will receive a response within 3 working days.

Yours sincerely,
Ranjith- Customer Service

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-----Original Message-----
From: dinesh kanojia ([protected]@yahoo.com)
Date: Saturday, May 23, 2009 03:32 PM
To: feedback.[protected]@ge.com (feedback.[protected]@ge.com)
Subject: settlement


FROM,

KUNDA PARKER

SONA CO-OP.HSG. SOC.

FLAT NO. 5, ADKE NAGAR

DEOLALI CAMP, NASIK



TO,

MANAGER – CUSTOMER SERVICES

SBI CARDS PAYMENTS SERVICES PVT. LTD.

DLF INFINITY TOWERS, TOWER “C”

12TH FLOOR, BLOCK 2, BLDG. 3, DLF CYBER CITY

GURGAON : 122002.



Dear Sir,



Thank you very much for your letter for settlement of a/c against my credit card No. [protected]



Sir, I want to clear the dues, but as I’m a retired lady staying with my retired husband. The only source of income is pension. We both are of 65 years of age and staying alone. My intension is to clear the dues, but if you can reduce to amount to Rs. 6000/- and allow us to settle the payment in 4 equal installment, this will be a great help from your side. This is because our pension is very less and we can’t settle the account in one or two installment.



Your kind co-operation in the matter will highly be appreciated.

Thanking you

Yours faithfully

Kunda Parker