Dear DGM Customer Services; Corporate Centre, Mumbai ;[protected] Dear REGIONAL MANAGER, REGION 3,DELHI ADMINISTRATIVE OFFICE
Dear AGM Region 3 agm r3; cmopsr3.[protected]@sbi.co.in; sbi.[protected]@sbi.co.in
Dear Manager Help Line
I initiated my case on 05 Oct 2009 and now it is nearly two months, nothing has happened so far in spite of my additional personal follow up.
The case is summarized as under:
Category of Pension : Premature Retirement
Issue Involved : Not Received the Arrears due to Revision due to 6th Pay Commission It is more than a 8 month case From the same case , I did receive Arrears due towards:
i. Gratuity
ii. Commutation
These were calculated by the Pay & Accounts Office. But whatever is to be calculated by SBI ( Arears of 6th Pay Commission), the Calculations are not done, hence Arrears not Credited.
Chandni Chowk centralized office for Pension said that they are doing the work but it should be done by the concerned Bank Branch. After interacting with the Branch ( Jawala Hedi) , now after 15 days they have informed that since all the papers are at Chandni Chowk as received from Pay & Accounts Officer.
I am at a loss to understand, where do I go.
The AGM/ DGM/ Help Line have not helped me so far.
All the papers have been sent by Jawala Hedi Branch New Delhi 110063 to Chandni Chowk on 23rd March 2009 for PPO number :[protected] Saving Bank Account number [protected]
Romila Chawla
Phone Number :[protected], 2527 9434,[protected]
-----Original Message-----
From: HELPLINE LHO DELHI [mailto:helpline.[protected]@sbi.co.in]
Sent: Friday, October 16, 2009 4:42 PM
To: agm r3; cmopsr3.[protected]@sbi.co.in; sbi.[protected]@sbi.co.in
Cc: [protected]@gmail.com
Subject: Fw: Case No : 936 dated 23 March 2009 from SBI Jawala Hedi- Non Payment of Arrears for over 6 months
KIND ATTENTION: REGIONAL MANAGER, REGION 3,DELHI ADMINISTRATIVE OFFICE
We forward the appended complaint, lodged on our website, received through Corporate Centre, Mumbai, for necessary action at your end to redress the grievance at the earliest, under advice to the complainant and to us.
SBI HELPLINE NEW DELHI L.H.O.
----- Original Message -----
From: "Y P Chawla" <[protected]@gmail.com>
To: "'dgm .'" <dgm.[protected]@sbi.co.in>
Cc: "'HELPLINE LHO DELHI'" <helpline.[protected]@sbi.co.in>; "'agm r3'"
<agmr3.[protected]@sbi.co.in>; <cmopsr3.[protected]@sbi.co.in>; <sbi.[protected]@sbi.co.in>
Sent: Tuesday, October 13, 2009 3:49 PM
Subject: RE: Case No : 936 dated 23 March 2009 from SBI Jawala Hedi- Non Payment of Arrears for over 6 months
Dear DGM- Customer Services
Corporate Centre, Mumbai
[protected]
Thanks for your E mail forwarding my request to all concerned on 7th Oct 2009.
On 12th Oct 2009, I decided to go by myself and follow up my case & filled in a following form (also attached separately to this mail), but came back empty handed & harassed.
Please see that my case is attended to urgently.
The details are as under:
State Bank of India
Centralized Pension Processing Cell
Chandni Chowk, Delhi
C. No : Case Number : 936 dated[protected] of Jawala Hedi, New - Delhi,
SBIN0006623 : Pension ID 577
Name of the Pensioner Romila Chawla
Account Number Saving Bank Account Number :[protected]
PPO :[protected]
Branch Name & Code SBIN0006623, JAWALAHERI , PASCHIM VIHAR, NEW DELHI 110
063
File Number : Case Number : 936 dated[protected] of Jawala Hedi, New - Delhi, SBIN0006623
Category of Pension Voluntary Retirement Enquiry / Complaint Not Received the Arrears due to Revision due to 6th Pay Commission It is more than a 6 month case From the same case , I did receive Arrears due to :
i. Gratuity
ii. Commutation
These were calculated by the Pay & Accounts Office. Whatever is to be calculated by SBI, the Calculations are not done, hence
Arrears not Credited.
Remarks I did visit SBI, Chandni Chowk on 12th Oct 2009. After Waiting for 2 hours there and submitting a paper like this, my turn did not come and had to Come back empty handed.
The Interaction with various officers at Chandni Chowk, I received the following Comments from Mr. Chawla , Mr. Rathi, & Mr Singhal ( CPPC) - Manager
1. SBI organized seminar to train the Branch Officers to calculate the arrears and send to SBI – Chandni Chowk for crediting the amount. The calculations sheet duly signed by the Branch is to be sent.
2. SBI – Chandni Chowk has now been sent additional Manpower numbering to 29 for calculating the arrears.
3. The arrears Calculations should be done by the Concerned Branch, but since they are not doing, we are helping you all, & there is only one person working on Pension Arrears of 4,50,000 pensioners , so please wait , it will take time for our case to be done.
The cases of all those who are coming with a reference are being attended to on Priority I am not sure what is correct & do not have any correct status , as to why my arrears have not been worked out & when these will be paid.
Signature
Romila Chawla
Phone Number :[protected], 2527 9434,[protected]
-----Original Message-----
From: HELPLINE LHO DELHI [mailto:helpline.[protected]@sbi.co.in]
Sent: Wednesday, October 07, 2009 3:38 PM
To: agm r3; cmopsr3.[protected]@sbi.co.in; sbi.[protected]@sbi.co.in
Cc: dgm .; [protected]@gmail.com
Subject: Fw: Case No : 936 dated 23 March 2009 from SBI Jawala Hedi- Non Payment of Arrears for over 6 months
KIND ATTNTION:ASSTT GEN MANAGER(ADMN) ADMINISTRATIVE OFFICE,REGION 3,DELHI
Mail received through DGM (Customer Service), Corporate Centre, Mumbai is forwarded for necessary action at your end to redress the grievance of the customer at the earliest, under advice to customer and to us.
SBI HELPLINE NEW DELHI L.H.O.
----- Original Message -----
From: <dgm.[protected]@sbi.co.in>
To: <helpline.[protected]@sbi.co.in>
Cc: <sbi.[protected]@sbi.co.in>; <[protected]@gmail.com>
Sent: Tuesday, October 06, 2009 2:28 PM
Subject: Fw: Case No : 936 dated 23 March 2009 from SBI Jawala Hedi- Non Payment of Arrears for over 6 months
> NEWDELHI LHO / CPPC
> Please attend to the grievance forwarded. The customer may be advised
> of the steps taken for redress. Please advise us when the grievance is
> redressed.
>
> DGM, Customer Services
> Corporate Centre, Mumbai
>[protected]
> ----- Forwarded by DGM CUSTOMER SERVICE CORPORATE CENTRE
> MUMBAI/CORP/SBI/SBG on 10/06/2009 02:23 PM -----
>
> From:
>
> To: <dgm.[protected]@sbi.co.in>
>
> Date: 10/05/2009 03:54 PM
>
> Subject: FW: Case No : 936 dated 23 March 2009 from SBI Jawala Hedi-
> Non Payment of Arrears for over 6 months
>
>
>
> From: Y P Chawla [mailto:[protected]@gmail.com]
> Sent:: Monday, October 05, 2009 3:51 PM
> To: 'helpline.[protected]@sbi.co.in'
> Subject: FW: Case No : 936 dated 23 March 2009 from SBI Jawala Hedi-
> Non Payment of Arrears for over 6 months
>
> Dear Manager Help Line SBI
>
> Forwarded the trailing mail for help please.
>
> We are not able to get Mr Singhal on Phone as the Phone is busy . And
> not busy no one picks up the phone[protected]
>
>
> Thanks
>
> Romila Chawla [protected], 2527 9434
> B-5 / 88 Paschim Vihar New Delhi 110063
>
> From: Y P Chawla [mailto:[protected]@gmail.com]
> Sent:: Monday, October 05, 2009 3:20 PM
> To: 'sbi.[protected]@sbi.co.in'
> Subject: Case No : 936 dated 23 March 2009 from SBI Jawala Hedi- Non
> Payment of Arrears for over 6 months
>
>
> Dated[protected]
>
> Dear Manager SBI Chandni Chowk , Pension Cell –
>
> Kind Attn. Mr Singhal Fax Number 2386 6269
>
> Ref : Case No : 936 dated 23 March 2009 from SBI Jawala Hedi
>
> I was given the name of Mr Singhal Manager dealing my case with
> Telephone number[protected]Seems to be out of Order) & 2386 5063
> (no one responds).
>
> I have not received the Arrears due to Revision because of 6th Pay
> Commission till date . It is over 6 months now.
>
> The Chandni Chock Branch seemed to have worked only on the
> Calculations that were done by the Pay & Accounts Office of the
> Education Department - Delhi Govt. & Paid Arrears for Gratuity &
> Commutation on 31st March 2009.
>
> The arrears of Pension were to be worked out by the State Bank of India at Chandni Chowk Branch & some- one has forgotten to look into
> the file for Pension Arrears ( the third arrears) after arranging two
> arrears listed above.
>
> All the papers have been sent by Jawala Hedi Branch New Delhi 110063 for
> PPO number :[protected] Saving Bank Account number [protected]
>
> Please look into the above, urgently as I am pained due to this delay.
>
> Thanks
>
> Romila Chawla [protected], 2527 9434
> B-5 / 88 Paschim Vihar New Delhi 110063
>
>
Aug 14, 2020
Complaint marked as Resolved
my mobile number [protected] no connection available, but user id & mpin no available
Reference my mobile No. [protected].
I am not getting the connection since i activated the mobile banking. when opening the service, asking new MPIN and after entering the new MPIN there is no response. Please do the needful. My ID is ete974. Please advise further course of action in the matter.
Thankinng you,
Yours faithfully,
Umrao singh
Further I again try to register the mobile banking though ATM Centre, there is no response stating that - COMPLETE HANDSET VALIDATION BEFORE THIS STEP - 169, which is not understood. Please advise me and help.
I have mobile banking in SBI. My user name is sio433. I am able to make successfull login but unable to do any thing. If I select any menu it opens same window. This problem I have facing from last 3 days. Before that I had use it successfully.
So u may please solve my problem
I have mobile banking in SBI. My user name is sio433. I am able to make successfull login but unable to do any thing. If I select any menu it opens same window. This problem I have facing from last 3 days. Before that I had use it successfully.
So u may please solve my problem
Regards.
I am using SBI mobile banking service from last six months. I thought in first 2 months it was worked correcly (means withour error). But from last few days, SBI MOBILE BANKING ask all details like Userid, MPIN, password and then going inside of application also. But while using some service, (when it is connect to GPRS) it is suddenly coming as "APPILCATION ERROR" and appication closed without complete my request.
Now I am able to use SBI Mobile banking service. So please clarify my problem.
Thanks & Regards,
K.H. Kumaran
Mobile No. : +91-[protected]
vipin
[protected]@yahoo.co.in
Reference my mobile No. [protected].
Dear Sir,
before registering through ATM plz check whether u have changed the default MPIN that they send with the user id.this is the first step.even i[censored] ve changed the MPIn u must receive the confirmation SMS stating "your MPIN is Changed".if this msg doesnt come to u, ther is no pint in registering thru ATM.
I have NOKIA 7210.But i will not found this application.please send this modle application.
I'm using mobile banking since one year...and i personally feels its a very convenient mode of banking...But for the past three months i'm not able to use it via GPRS..but its working through text message..but for that it cost Rs.3 per transaction..I have tried to change the channel but its not working...!!!When i select GPRS it is showing a response that 'You will retreive your response via sms'..But after that i'm not getting any response..!!! Please help me to sort out this problem. Please get me a reply through this so that it will be also useful for other customers to tackle their there problem.
Thanking you
Thamana
I tried to register the mobile banking though ATM Centre, there is no response stating that - COMPLETE HANDSET VALIDATION BEFORE THIS STEP - 169, which is not understood. Please advise me and help.
[protected]@gmail.com
I am using SBI mobile banking service from last six months. I thought in first 2 months it was worked correcly (means withour error). But from last few days, SBI MOBILE BANKING ask all details like Userid, MPIN, password and then going inside of application also. But while using some service, (when it is connect to GPRS) it is suddenly coming as "APPILCATION ERROR" and appication closed without complete my request.
Now I am able to use SBI Mobile banking service. So please clarify my problem.
Thanks & Regards,
RAJESH R
Mobile No. : +91-[protected]
.
I am Using SBI Mobile Banking Since 3 months and i forgot by M PIN, Please b say process
for this Problem and Username is venkat
Thaking You
Venkatesh
I am not getting the connection since today. When opening the service asking new MPIN and after entering the new MPIN there is no response. Please do the needful action at an early date. My ID is Knm039
Further I again try to register the mobile banking though ATM Centre, there is no response stating that - COMPLETE HANDSET VALIDATION BEFORE THIS STEP - 169, which is not understood. Please advise me and help.
do the needful to me
Thankinng you,
Yours faithfully,
sukhdev singh
[protected]
[protected]@gmail.com
iam getting same error as other i.e COMPLETE HANDSET VALIDATION BEFORE THIS STEP - 169,
my mobile no is [protected] and i hav'nt also received my id & mpin
plz help me
email me at : [protected]@rediffmail.com
my contac tno is [protected]
S.B.I — no response on mobile banking
i use mobile banking service in s.b.i but some how i displayed sending msg failed.mobile number is [protected](reliance GSM)
i'm a regular user of sbi mobile banking application.But for the past one week i have been facing so many problems.They have deducted from my balance for mobile recharge but it was not successfull.And i have transfered some funds even that they have deducted but it was not transfered .
Reference my mobile No. [protected]
I am using SBI mobile banking service from last three months I am not getting the msg for the last 5 days
reason iam changing service provider but my Mobile No is same
first i am using airtel provider now i am change tata docomo
i am not getting eny msg for the sbi bank
Please advise further course of action in the matter.
Thankinng you,
Yours faithfully,
K. Hussain
[protected]
Reference my mobile No. [protected].
I am not getting the connection till date. when i registered my mobile through ATM report saw successfull. but till today no working my mobile banking. my ID is wcp702. and my handset is NOKIA 5130 MusicXpress. Please advise further course of action in the matter.
Thankinng you,
Yours faithfully,
Sanjib Mondal
I have been using sbi mobile bank service since March 2010. I reistered my mobile no: [protected] through bank, than after i am using this service. But I could not get my MMID no. to transfer money. My user Id is kon770. I have complaint several times to custemer care but they always say that your mobile no. is not registerd.
Please solve my problem.
Thanking You.
Yours faithfuly,
Nishant.
Reference mobile no.[protected]
I am not getting any response from sbi mobile bankng. I am trying to get ministatement for last two days but it is not responding. I am also unable to transect money to my registered payee My id is jsq683. Kindly arrange to solve my problem & suggest further.
Thank u.
Yours
Sumit Brata Dutt
Namsai, Dist-Lohit,
Arunachal Pradesh.
I have forgot my mpin.I request you to send it to my email id.[protected]@gmail.com
I will be very grateful to you.
thanking you
yours sincerely,
Rehana Ali
I m rehana. my mobile no. [protected].
my userid is rehana. i have forgot my mpin. please send it to me on my email id [protected]@gmail.com or on my mobile no.
i will be very grateful to you.
Thanking you,
yours faithfully,
Rehana Ali,
a/c no. [protected]
But i am not able to use it via GPRS..but its working through text message..but for that it cost Rs.3 per transaction..I have tried to change the channel but its not working... When i select GPRS it is showing a response that 'You will retreive your response via sms'..But after that i'm not getting any response..!!! Please help me to sort out this problem. Please get me a reply through this so that it will be also useful for other customers to tackle their there problem.
my mail id is [protected]@gmail.com
Thanking you
record no is 9238 (obtained from ATM)
my acc. no is [protected] and name Ravindra sharma, mobile no si [protected]
thanks
my name is sumit malale. and i apply for mo. banking 2 days before, download our software in my mobile. Then i chang the mpin but when i try to do something error message will display i need ur help pls do something and solve my problem.
my user id--xce728.(mo. no. [protected])
My Mobile number is [protected] and I am Using Blackberry 8310.
I had register and Installed the app in my mobile successfully and also register my mobile number in ATM machine. After that i got a message slip showing my mobile is successfully register and Even SMS showing activation is done successfully and i can use my mobile banking service. I got this message within one hour.
I can able get my mini statement and balance enquire.
Now, My problem is my account is not showing in dropdown menu. for example if i want to Topup my mobile there is option were i have select the dropdown menu "which account to be debited".
That dropdown menu is showing EMPTY.
pls address my problem.
thanks
Ravinder
[protected]
my name is shaik akram.i had registered mobile banking service before 6 months ago.my mobile no is [protected] i had forget my mpin code.i have send two or 3 mpin numbers according to my rememberance.so after that i did not get any messages from you.so kindly solve my problem
thanking you sir,
yours sincerely,
akram.
SBI Mobile Banking — recharge failure
i am krishna kishore and my a/c no. is [protected].I have recharged my mobile (tatadocomo sim) with 150rs through mobile banking money was debited from my account but recharge not yet came. pls kindly check the transaction and proceed accordingly to get my rechargeRead comments
i registered mobile no to activate mobile banking but it couldn't be done . ihave got user id and mpin but unable to use mobile banking. whenever i try to activate it a msg is recieved that activation is in progress and intimated duly but till date neither it's activated nor infomed.you are requested kindly do needful to activate mobilebanking on my mobile no.[protected].i would be thankful to you.
with regard & gud wishes
harendra singh chauhan
A/C NO.- [protected]
User Id-cuj440
My mobile number is [protected]. I tried to change channel to GPRS in SBI Freedom. But it is not activated yet. I am unable to do any transactions due to this problem.. when it will be sorted out?
Reference my mobile No. [protected]
I am not getting the connection for the last 15 days. when opening the service, after entering all sms detail there is no response. Please do the needful. My ID is pcu248, Please advise further course of action in the matter.
Thankinng you,
Yours faithfully
Jyoti
I'm using mobile banking since one year...and i personally feels its a very convenient mode of banking...But for the past one month i'm not able to use it aither via GPRS..or through text message..but for that it cost Rs.3 per transaction..I have tried to change the channel but its not working...!!!When i select GPRS it is showing a response that 'You will retreive your response via sms'..But after that i'm not getting any response..!!! Please help me to sort out this problem. Please get me a reply through this so that it will be also useful for other customers to tackle their problem.
Thanking you
KRUSHNA CHANDRA SAHU
[protected]
[protected]@gmail.com
I am using SBI mobile banking service from last 24 month . I thought in first 23 it was worked correctly (means without error). But from last few days, SBI MOBILE BANKING not responding while entering M PIN it is suddenly comming "REQUEST SENDING FAILURE, RETRY AGAIN and OPERATION ERROR.
Now I am able to use SBI Mobile banking service. So please clarify my problem.
Thanks & Regards,
NARENDRA.H
Mobile No. : +91-[protected]
semsunga henseta before I was using a Nokia C 2-00 use something that does not please me, but my ID work in Nokia mobile banking I use it for Give me understanding
SBI Mobile Banking — Mobile banking
Sir i have mobile banking but my sim is not work. I have to change new mobile number plz sir i requst you sir help me.my user id no.is fwz376 and my a/c no. is [protected] and my mobile no. is [protected].i am doing both processes by mobile and by ATM.but always i got the msg that i am not allowedfor mobile banking by sms and gprs.please solve my problem.
I am Gautam Prasad Nishad iwant to mobile masage is sbi acount blance please add my mobile No
Sir i have mobile banking but my sim is not work. I have to change new mobile number plz sir i requst you sir help me.My acount blance is masage at a time [protected]
Mobile No. : [protected]
i am a old user of sbi mobile banking now i reload software on my samsung android phone so its all data deleted than i unregister my old user id by atm booth & again down load software & by sms
got a new user id & passward . now i want to register my user id & mobile number by atm booth but there is showen me COMPLETE HANDSET VALIDATION BEFORE THIS STEP ERROE CODE 169,
how can i validate my mobile hand set to start MBS ? PLEASE HELP ME