[Resolved]  State Bank of India — Unnecessary debit charges, not reversal

This Complaint is send to SBI . Customer Name Deepak Thawani
Surat (Guj) India Resident .

i had taken mediclaim insurance in nov 2006 from ur tieup compnay royal sundaram of rs 6000/-, in my sbi card, but due to technical reasons ur account dept. charged the same amount twicein november and december also. i had reported complaint atleast 40 times to your customer care number. they all says that its their fault and they will clear it soon. then after few months ur dept gave me credit only of rs 2400 in march 2007. against excess charge of 6000/-. then ur company debited the late charges and intrest and all on the same amount. so now the outstanding amount comes out to be more than 9000/-rs. and ur legal dept is forcing me on phone to clear the amount anyhow which i never used, i m very confused, depressed and in tens as they telling that they will take legal action. your company is not intrested in rectifying thier own fault. but only want to harass cutomers thru such silly reasons. this incedent spoiled ur bank impression in my mind at the largest level. pl tell me is this the way to treat the customer. making mistake is not a big thing but knowingly ur company is not rectifying the mistake and troubling the customers. when i had talked tour customer care number i observe that u had not set a responsible person or dept. for such problem or error, as everytime i get different answer from ur side such as: we will see or we will talk to our senior or we will talk to royal sundamram company or we will pass ur complaint to other dept.. there was not a common answer of these ppl. please tell what to do in this case i m very fed up of your harassing phone calls from legal apt n ur bank without my fault i m forced to pay such big amount.


Deepak Thawani