Hi
I had a very tough time with these people
I want to put up a complaint against them
I have got a SBI card with much persual of a agent of SBI
Then after that I did a purchase with that card and have done the payment
Then these people ask me to take a insurance from them, Which I agreed, and In the mean time I found that I am not able to pay for the insuarance, So I called them up at there unreachable number after dialling their customer care number I got sucess only once, I asked them to close my account and I am not interested in your card any more kindly close it down, They said ok to me and then, they sent me a bill of Rs 126 as insurance cover Which was a surprise to me
I was baffled Then thought, As if is the last bill I will bear the cost, So I paid the bill then after the bills started coming
I tried calling their call centers but of no use.
Now they are rasing a bill of nearly Rs 3500/- and are asking me it to settle it over Rs 1000/-
my point is why should I pay for a thing which I no longer have and I asked them to stop all this.
Please look into it
I have replied to their Laywers, But they have not replied to me
Below is the mail I have written to there Lawyers
Please help
Regards
Shivani
Please track them down on this as I as
As I
Ref: QL/150/March/08/1587
Dear Sir/ Madam,
Please refer to your demand note
As per this this sbi card was sent by the franchisee itself and I was not even interested in this, They were interested in sending this card to me.
It was just once that I have used this card for buying some thing, and the payment was made as soon as I got the bill of the same
As far as I remember, They have added one insurance cover, on there own, which I was not even interested in, Now they are harrasing me mentally
and by using your services. I tried calling them many times to resolve the same
but their call centers put a deaf ear to it
Now also I was calling the below mentioned numbers in your demand note but again nobody answered.
I am in turn getting calls from these agencies for recovery
I ask them tell me why are you charging me? What was my purchase for which I need to pay you such a huge amount
Then they asked me that we can settle it down for Rs 1000/- only
which again is cluless for me why do I need to pay this amount. They say this is such a small amount that they wont give me detail of the expenses incurred by me, May be this is a small amount for them but not for me.
I asked them give me the details I will pay on actuals
Not that you keep adding some huge amount of interest to it.
Kindly look into it.
As my family is also going through a rough time, So there wont be any one at the home for reciving your letters
Please sort this out ASAP
Thanking You,
Yours truly,
Shivani Chakraborty.
Aug 13, 2020
Complaint marked as Resolved
SBI, St.John Road Branch, secunderabad(Hyderabad ) managerial staff are very uncooperative and arrogant towards its customers.
The Problem is ATM placed at that branch is malfunctioning and my co-brother from Kolkata who had visited hyderabad in May had this harrowing experience in swiping his Debit ATM Card (SBI Debit Card NO:[protected] and (SBI AC Number [protected] in the name of Kuharon Mukhopadhyay)for Rs.7000/-on 28th May 2009 at that branch(St.John Road Branch, Secunderabad).
The said amount of Rs.7000/- was not received due to the ATM malfunction but debted to his account.
Since then we have been sending our representatives to request the Branch to reverse the entry but to NO AVAIL. The Branch manager and the cashier and the ATM officer(Mrs Jhansi) have bluntly and very arrogantly refused to cooperate and asked us to complain at any level. Till now she is consistent in her reply to say that it will take its own time and we need not disturb her. She is overloaded with work and cannot concentrate on this matter. The lady keeps shouting at us saying go and talk to Kolkata branch, its not our Problem. My Co Brother is unable to come to hyderabad and sought my intervention because the SBI batanagar Branch clearly said that the amount has to be reversed from SBI St.John Road Branch. We are really caught in this quagmire.
In the days of Modernsation and advancement the representative of the biggest and the Largest bank SBI is giving ambiguous reply, is really pathetic.
We do not know how long it will take for the branch to reverse this entry. .In the absence of any firm date, we are terribly aggrieved about this matter. Hope people at the right quarters will listen to our appeal.
God bless!!!
abhijit bhattacharjee
[protected]