I've been an SBI credit card holder since 1999 and was quite comfortable with it till 2005. Now, the same credit card has become a big pain in the neck and is robbing off my mental peace.
When I became a card holder(1999), I had given my official address as my contact address. But in 2005, due to personal reasons I had given directions to redirect all correspondence to my residential address. Surprisingly, after some 4 months every letter from you, except my credit card statement reached my residential address correctly. Its 3 years now, and inspite of repeated calls to the deaf service centre, no action was taken. Somehow I found solace with the online service, to check my account statement and paid my bills.I had always made by payments within the interest free period.
Now, suddenly, I dont know for what reason I am unable to login. It says my account is locked. I had to keep in memory the transactions. SBI does not count a payment made before the billing date as payment received. Calling the customer service is futile, because we only have to listen to a computerized service and they have no way of listening to us (of course, not that they are going to respond immediately and with sense).
I made a payment of Rs.875 before my billing date, but that has not been considered. Though I have made all my payments correctly, when I called the service center, it says my current outstanding is Rs.1508 and god knows how, for this undue payment alone I have received a letter without any details of transactions. I've made the payment (though I'm at a loss) to get rid of your irritating and agonizing, irresponsible service. Inspite of this I'm not able to login to my account.
Never make a mistake of getting SBI credit card.
Aug 14, 2020
Complaint marked as Resolved
SBI Card — Regarding payment of Renewal charges and interest thereon. I did not give any consent for renewal of SBI Card.
I was holder of SBI Card no. [protected] and additional SBI Card no. [protected] from 31/10/2002 to 30/10/2003. After this period without my consent the bank its-own renewed these cards and charges of Rs. 1134.00 (Rs. 810 + Rs. 270 + Rs. 54) were debited. However, I did not use these cards and informed through telephone accordingly.I paid all my outstanding dues of Rs. 730.25 (upto 30/10/2003) vide Cheque no. 466087 dated 15/12/2003, The Bank of Rajasthan Ltd. Rajasthan College, Jaipur. Balance amount of Rs. 1134.00 was related to renewal charges which I did not pay (see SBI Card monthly statement dated: 25/11/2002). Hence no outstanding dues are pending against these SBI cards.
I am sorry to inform you that, in spite of payment of all my outstanding dues against these cards, I still receive letters and phone calls of threatening in abused language from SBI Card Office. I already informed in past to SBI Card, but no action was taken was taken till date.
Kindly take necessary action in this regard and settle the outstanding dues and send a settlement letter to me.